IMPORTANT!

Unify Your Business Communications

STRATA Publication Information © Copyright 2003 America Information Systems, Inc., Telecommunication Systems Division, Toshiba America Information Systems, Inc. reserves the right, without prior notice, to revise this information publication for any Telecommunication Systems Division reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, Further, Toshiba America Information Systems, Inc., Telecommunication Systems including recording, taping, photocopying, or information retrieval systems—without Division, also reserves the right, without prior notice, to make such changes in express written permission of the publisher of this material. equipment design or components as engineering or manufacturing methods may warrant. Strata and SmartMedia are registered trademarks of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners.

CTX-IM-ATCON-VC 4025118

Version C, March 2003 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement

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Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

TSD 081601 5932 Toshiba America Information Systems, Inc. Telecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that: • The CTX Attendant Console equipment, such as the PC (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twelve (12) months after delivery. • And that the Toshiba telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance. The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning. To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service. THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED. No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division. Contents

Introduction Organization...... iii Conventions...... iv Related Documents/Media ...... iv

Chapter 1 – Installation Step 1: Obtain License for the Console...... 2 Step 2: Program CTX for the Console ...... 2 Step 2A: Assign Class of Service (COS) on CTX...... 2 Step 2B: Make Station Assignments on CTX ...... 4 Step 2C: Make DKT Data Assignments on CTX...... 5 Step 2D: DKT Button Assignments ...... 5 Step 2E: Make Attendant Group Assignments on CTX...... 6 Step 2F: Set Up LAN...... 7 Step 2G: Create Dial 0 Destination ...... 8 Step 2H: Direct CO Lines to Ring CTX Attendant Console...... 8 Step 3: Connect Hardware to Strata CTX ...... 9 Step 4: Install SNMP Service...... 11 Step 5: First Time Installation...... 11 Step 6: Modify TSP Configuration ...... 13 Step 7: Run the CTX Attendant Console ...... 13

Chapter 2 – Maintenance and Administration Software Upgrade Procedure ...... 15 Directory Database Maintenance ...... 15 Back Up Database ...... 15 Remove Database ...... 16 Restore Database ...... 16 Running the Attendant Console Offline...... 16

Strata CTX Attendant Console Installation 03/03 i Contents Maintenance and Administration

ii Strata CTX Attendant Console Installation 03/03 Introduction

This manual provides installation instructions for one or more Strata CTX Attendant Consoles. It also contains maintenance and administration information.

Organization This manual is divided into these chapters: • Chapter 1 – Installation contains programming and installation instructions for the Strata CTX Attendant Console. • Chapter 2 – Maintenance and Administration explains how to back up, remove, restore the console database, as well as upgrade and troubleshooting procedures.

Strata CTX Attendant Console Installation 03/03 iii Introduction Conventions

Conventions

Conventions Description Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items.

Important! Calls attention to important instructions or information. $ULDOÃ%ROG Represents telephone buttons. Courier Shows a computer keyboard entry or screen display. shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. + Example: Delete+Enter. Entries with spaces between them show a sequential entry. Example: Æ + . Tilde (~) Means “through.” Example: 350~640 Hz frequency range. Grey words within the printed text denote cross-references. In the electronic version of this document (Strata CTX ACD Application Software and See Figure 10 Documentation Library CD-ROM or FYI Internet download), cross- references appear in blue hypertext.

Related Documents/Media Note Some documents listed here may appear in different versions on CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. • Strata CTX Attendant Console User Guide • Strata CTX Attendant Console Quick Reference Guide • Strata CTX WinAdmin Application Software and Documentation Library on CD-ROM For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata CTX documentation and enables you to view, print and download current publications.

iv Strata CTX Attendant Console Installation 03/03 Installation 1

This chapter provides programming and hardware installation instructions for the Strata CTX Attendant Console. Please refer to the release notes for possible special instructions before proceeding. The Strata CTX Attendant Console operates a PC with Microsoft® Windows® 2000 operating systems. PC requirements include: • Pentium III running at 500 mHz or better • 256M RAM (Windows XP) or 128M RAM (Windows 2000) • 500MB hard disk space • NIC interface for 10/100 Base T It connects to the Strata CTX processor via the LAN as a Customer Supported Telephony Application (CSTA). It also connects to a digital station port for the speech path. The console consists of the following items: • CTX Attendant Console software application (supplied on CD-ROM or pre-installed, both options are available) • Keyboard • Special Attendant Keyboard stickers (CTX-KL-ATCON-VA). See the Strata CTX Attendant Console User or Quick Reference Guide or for sticker placement. • Mouse • Color VGA monitor (600x800 pixels) or better • Attendant Console Interface Unit (BATI), which connects to the BDKU or PDKU station interface on the Strata CTX. Plus, a handset and cradle (BATHC). A headset can be ordered ...or a DKT3001 can be used as the station interface. If a headset is used, it connects to the BHEU installed in the DKT3001. The Strata CTX670 system supports up to four, and the CTX100 supports up to two Attendant Consoles. Multiple consoles automatically share the incoming call load on a call-by-call rotation basis. Features such as Overflow, Position Busy, and Interposition Call Transfer add to the efficiency of single or multiple console applications. The Strata CTX Attendant Console has two main components: the application and the database utility Typically, these two components are installed on the same PC (the main Attendant Console). Additional consoles on a system share this database utility.

Strata CTX Attendant Console Installation 03/03 1 Installation Step 1: Obtain License for the Console

Step 1: Obtain License for the Console ➤ Be sure to contact Toshiba Telecommunication Systems Division’s (TSD) Customer Service department to obtain an order number. Use the FYI license key generator to obtain a license for a single or multiple consoles. Step 2: Program CTX for the Console Certain programming assignments are required in the Strata CTX for the CTX Attendant Console; others are preferred or recommended assignments for proper operation. You can use Strata CTX WinAdmin or CTX telephone button programming. Step 2A: Assign Class of Service (COS) on CTX ➤ Enter Program 103, then use the following Feature Buttons (FBs) to make the following assignments:

Use COS 10 for Attendant

Enable (Check 24, 25, 27)

Required

Disable (Don’t check 38) Disable (Don’t check 01, 06, 10) 6442

Prefer enabled (check 09, 12~17, 20, 21, 23, 26, 30). Other FBs: set according to site preferences.

2 Strata CTX Attendant Console Installation 03/03 Installation Step 2: Program CTX for the Console

❐ FB00 – Specifies the COS, Toshiba recommends using “COS=10” for the Attendant Console (recommended). ❐ FB01 – Press  to disable Auto Busy Redial (required). ❐ FB06 – Press  to disable this feature so that calling parties with Do Not Disturb (DND) Override privileges cannot override the Console’s DND status (required). ❐ FB09 – Press  to enable Executive Override privileges for the console (preferred). ❐ FB10 – Press  to disable Executive Override for others calling the console (required). ❐ FB12 – Press  to enable Group Pickup (preferred). ❐ FB13 – Press  to enable Directed Station Pickup (preferred). ❐ FB14 – Press  to enable Directed Group Call Pickup (preferred). ❐ FB15 – Press  to enable Directed DN Call Pickup (preferred). ❐ FB16 – Press  to enable External Call Pickup (preferred). ❐ FB17 – Press  to enable Directed CO Call Pickup (preferred). ❐ FB20 – Press  to enable the console to switch from ringing to handsfree answerback (preferred). ❐ FB21 – Press  to enable Privacy Override (preferred). ❐ FB23 – Press  to enable Emergency Paging (preferred). ❐ FB24 – Press  to enable the ability to Join calls (required). ❐ FB25 – Press  to enable Through Dialing (required). ❐ FB26 – Press  to enable Tandem (Trunk-to-trunk) Connections (preferred). ❐ FB27 – Press  to enable the ability to change Day/Night mode (required). ❐ FB30 – Press  to enable the ability to dial individual trunk access codes to access specified lines (preferred). ❐ FB31 – Press  to enable access to trunk groups by trunk access codes (required). ❐ FB34 – Press  to enable use of a Short Flash signal over CO lines (required). ❐ FB35 – Press  to enable use of a Long Flash signal over CO lines (required). ❐ FB36 – Press  to enable the ability to receive Hook Flash over CO lines (required). ❐ FB38 – Press  to disable the ability of other stations to call the console using Off-hook Call Announce (required).

Strata CTX Attendant Console Installation 03/03 3 Installation Step 2: Program CTX for the Console

Step 2B: Make Station Assignments on CTX 1. Enter Program 200, specify the Prime DN for this particular Attendant Console. The number entered here is the DN used to reach this specific console. Do not use 0 as the Prime DN. Dial 0 is set in “Create Dial 0 Destination” on page 8. Do not assign the Attendant Console PDN to another DKT or station. 2. Enter data for the FBs listed below:

Enter CTX Station DN Set to 10 unless you assigned another COS for the Attendant.

6443 Required. Set other FBs according to site preferences.

❐ FB01 – Specifies the equipment number (shelf/slot/port) required for assigning a new DN to the system. Set the CTX Attendant Console DN to the PDKU or BDKU port (required). ❐ FB02 – Press  to assign the DKT Station type (required). ❐ FB03 – Press  to assign Extension (not Voice Mail) attributes to analog ports (required). ❐ FB04 – Toshiba recommends entering COS 10 at the following three prompts: “COS DAY1=”, “COS DAY2=” and “COS Night=” (preferred). ❐ FB11 – Press  (Dial Tone) to assign Dial Tone as the type of tone heard after LCR access codes are dialed (required).

4 Strata CTX Attendant Console Installation 03/03 Installation Step 2: Program CTX for the Console

Step 2C: Make DKT Data Assignments on CTX 1. Enter Program 204, enter the Prime DN for this particular Attendant Console. 2. Enter data for the FBs listed below: Enter CTX Station DN

Required Required

6441 ❐ FB01 – Press  to assign the Station Type as “Attendant” (required). ❐ FB02 – Press  to assign the key strip assignments for the Attendant Console (required). ❐ FB05 – Press  to assign Tone First signaling (required). ❐ FB19 – Press  (Not Continuous) to disable continuous DTMF. ❐ FB21 – Press  to select the “BATI” adapter type (required). ❐ FB30 – Press  to disable Automatic Line Hold. Notes • FB19 and FB30 settings can be changed within the CTX Attendant Console application (see Administration view, Admin tab in the console). These two settings can be changed in CTX programming or from the CTX Attendant Console. The console has precedence; the console overrides programming data. • Although FB28 is labeled “Attd Overflow Dest.,” you should enter the overflow destination from Program 404. Step 2D: DKT Button Assignments ➤ Do not make any button assignments in Program 205 for the Attendant Console port. In the previous step, Program 204, FB02, Pattern 3 (key strip assignment) enables the correct assignments for the port (whether the console is connected to a BATI or DKT). Note No other telephones in the system should have an appearance of the Console’s PDN.

Strata CTX Attendant Console Installation 03/03 5 Installation Step 2: Program CTX for the Console

Step 2E: Make Attendant Group Assignments on CTX ➤ Enter Program 404, then enter data for the FBs listed below:

See specific FB button information below

Optional

Enter Incoming Line Groups

6440

❐ FB00 – Press  (only  is allowed in the Strata CTX Release 1.02Mxx) to assign an Attendant Group number (required). ❐ FB01 – Press  or  to assign the Call Distribution method (either “1: Most Idle First” or “2: Next Available First” are allowed) (required). ❐ FB02 – Enter an alternative Attendant Destination for Position Busy, if desired (1~32 characters). ❐ FB03 – Select the Attendant Overflow Time in minutes (default is OK). ❐ FB04 – Enter an Overflow Destination for the Attendant group (1~32 characters) (preferred). This overflow destination for a single Attendant or when all multiple Attendants set overflow on. ❐ FB05 – Enter the Attendant’s Voice Mail ID code.

6 Strata CTX Attendant Console Installation 03/03 Installation Step 2: Program CTX for the Console

Step 2F: Set Up LAN Enter data for Program 803 first, then enter data for Program 801 second. 1. Use Program 803 and enter the following FBs to establish one of the system ports for use as a LAN port: ❐ FB00 – CSTA logical ports are 200~208. Choose the next available. If the CTX telephone system software is version 1.2 or higher, scroll down and select “400 BLF” for 00 Logical Device No. ❐ FB01 – Choose LAN device connection. Assign a device port number. When programming from a telephone, press 6SNU to access this parameter.

Then enter a device port number. Note If you change the LAN port, you must reset the CTX by performing a Power Cycle or Level 2 Reset.

6515

2. Use Program 801 and the following FBs to assign the properties of each LAN port: ❐ FB00 – Choose the device port number to be assigned. Use port assigned in above step (Program 803, FB02). ❐ FB01 – Assign to be TCP (default). ❐ FB02 – Assign the type to be Server (default). ❐ FB03 – Asynchronous operation (default). ❐ FB04 – Assign the port to be a server that is linked to the client (1100~1107 recommended). When you complete all Strata CTX programming, be sure to enter this same port number in “Modify TSP Configuration” on page 13. If your CTX software is version 1.2 or higher, enter “6000” as the 04 Server Port No. “6000” is the LAN port for BLF numbers. ❐ FB05 ~FB08 and FB10 ~FB11 – Leave at default values.

6439

Strata CTX Attendant Console Installation 03/03 7 Installation Step 2: Program CTX for the Console

3. If the CTX telephone system is networked, use Program 656 to assign the network node. If the CTX is not networked to another telephone system, skip this program. ❐ FB01 – Assign a unique node number for your CTX. Enter zero for the Primary Overlap Code.

Step 2G: Create Dial 0 Destination ➤ Enter Program 102, then enter data for the FB listed below:

❐ FB00 – In CTX WinAdmin, click the Create button to assign Attendant Console Group DN. In the pop-up window, enter an Index value of 0 (zero), click OK. Most sites will use 0; however; any non-conflicting DN can be used. ...or for telephone programming, at the “Digit=” prompt, enter 0 (or any DN that does not conflict with a station DN). At the “FB0=” prompt, enter  Note The number entered here (usually 0), is the number users dial to reach an Attendant.

Important! Do not assign a PDKU or BDKU port as DN = 0. Step 2H: Direct CO Lines to Ring CTX Attendant Console Refer to the Strata CTX Programming Manual for details. The Attendant dialing digit is “0.”

8 Strata CTX Attendant Console Installation 03/03 Installation Step 3: Connect Hardware to Strata CTX

Step 3: Connect Hardware to Strata CTX 1. If you are not using a network hub, use an RJ45 cross-pinned cable to connect the Strata CTX Network Interface Card (NIC) jack and to the CTX Attendant Consoles PC’s NIC jack (see Figure 1). ...or if you’re connecting to the Strata CTX via a hub or switch, use a straight-pinned RJ45 cable (see Figure 2). Pinouts are shown in Figure 3. 2. Use the Amphenol connector to connect the PDKU or BDKU to the Main Distribution Frame (MDF). 3. Use an RJ11 cable to connect the PDKU or BDKU (from the MDF, if used) to the BATI or a DKT3001. 4. Plug in the supplied white cord to the BATI and to the Handset Cradle (BATHC). If a headset will be used, plug the headset cord into the Handset Cradle’s headset jack. ...or if the DKT3001 is used (instead of the BATI) and a headset is desired, install a BHEU in the DKT3001 per the instructions in the Station Apparatus chapter of the Strata CTX Installation & Maintenance Manual. Then plug the headset cord into the BHEU jack.

Strata CTX

CTX100 ACTU with AETS CTX or PDKU Attendant CTX670 BBCU or Console Cross-pinned, processor BDKU 8-wire modular cord NIC NIC

RJ45 RJ45 Jack Jack

Amphenol

White cord (supplied) RJ11 BATI

or MDF RJ11 Headset Handset DKT3001 Cradle with BHEU (BATHC) 6510

Headset

Figure 1 Direct Connection to Strata CTX

Strata CTX Attendant Console Installation 03/03 9 Installation Step 3: Connect Hardware to Strata CTX

Strata CTX

CTX100 ACTU with AETS CTX PDKU LAN or or Attendant CTX670 BBCU or BDKU Console Straight-pinned, Straight-pinned, processor 8-wire modular cord Hub 8-wire modular cord NIC NIC

RJ45 RJ45 RJ45 RJ45 Jack Jack Jack Jack

Amphenol

White cord (supplied) RJ11 BATI

or MDF RJ11 Headset Handset DKT3001 Cradle with BHEU 6511 (BATHC)

Headset

Figure 2 Network Interface Connection

Cross-pinned, Straight-pinned, 8-wire modular cord 8-wire modular cord Pin Pin Pin Pin TD+ RD+ 1 TD+ RD+ 3 1 1 TD- RD- 2 TD- RD- 6 2 2 RD+ TD+ RD+ TD+ 3 1 3 3 RD- TD- 6 RD- TD- 2 6 6

6512

Figure 3 8-wire Modular Cord Pinouts

Important!

• If a DKT telephone is connected to the CTX Attendant Console PC, use the keyboard for all PC operations when the console is running. (When the console is in Position Busy, it is still running.) • When the Attendant Console software is not running, the DKT3001 telephone can be used for regular calling. Calls intended for an Attendant when the software is not running will follow the Alternate Destination programmed in Strata CTX. Only calls directed to the DKT’s primary extension number will ring the phone. • Also, if the handset interferes with the headset, you can unplug the handset while using the headset.

10 Strata CTX Attendant Console Installation 03/03 Installation Step 4: Install SNMP Service

Step 4: Install SNMP Service Simple Network Management Protocol (SNMP) is a computer network monitoring and control protocol that must be installed on the PC. Follow these steps to make sure it is installed. 1. Select Start > Settings > Control Panel > Add/Remove Programs. 2. Select Add/Remove Windows components (on the left pane). 3. Select Management and monitoring tools. 4. Check Simple Network Management Protocol and click the Details button. Step 5: First Time Installation 1. Insert the CTX Attendant Console CD-ROM into your CD-ROM drive. From the Main menu (shown below), click on “Install CTX Attendant Console.”

Important! To run any of the components, please click once only. Do not double-click or you will run two parallel installations of the same component with unpredictable results.

6307

2. From the InstallShield Wizard for CTX Attendant Console window, click Next. 3. Enter the Customer Information, click Next. 4. Click Yes if you agree with the License Agreement. 5. Select the Setup Type, then Next. • Primary for single consoles: automatically installs the Console and database utility program at the default location [SystemFileFolder]\Toshiba\CTX Attendant and [SystemFileFolder]\Toshiba\CTX Attendant Database. • Secondary installs the Console program to the target machine without the directory database utility. The Secondary Consoles can use the directory database installed on the Primary Console. The directory database contains the list of individuals/departments whose calls are handled by the Attendant. 6. Press Enter to select the default destination folder or browse and select a different folder. Back returns to the previous page. Cancel cancels the installation process.

Strata CTX Attendant Console Installation 03/03 11 Installation Step 5: First Time Installation

7. Click Next to start installation of your choice. Follow the instructions below for the Setup type that you have chosen: Setup type Primary: The Primary setup installation automatically installs the “CTX Attendant Data Base Utility” and creates the directory database as if it were a first time installation.

During this process, the MSDE V1.0 (SQL 7) component is automatically installed by the installer if it did not exist in the target PC. If a higher version is detected (MSDE V2.0 – SQL2000) the installer prompts the following:

Setup type Secondary: During the Secondary Type installation, when you are prompted to configure the Database Link Properties, click on the Connection tab (see below). • In the box “Select or enter a server name,” enter the name of CTX Attendant database PC. This is required even if the CTX Attendant Console and CTX Attendant database share the same machine. • User Name and password is default set • Database name: “pcatt” is automatically shown as the proper server name. • Test Connection button: press to ensure the connection is established. A message box “Test connection succeeded” should appear less than 30 seconds.

If this message does not appear, the connection to the shared database has failed. If so, the CTX Attendant will not run – contact Technical Support. • Click OK to continue installing with the 6604 modified Data Link Properties

...or click Cancel to proceed installing without the modification.

Wait for the installation to finish. 8. To complete the installation, you need to verify the TSP Configuration Data, which requires restarting your PC. From the InstallShield Wizard Complete screen, select Yes to restart or No to Restart later, click Finish.

12 Strata CTX Attendant Console Installation 03/03 Step 6: Modify TSP Configuration 1. Modify the TSP configuration data to fit with your environment (the default appears). You can do this step later when the Attendant Console starts up and or via the short cut by selecting Start > Programs > Strata CTX Attendant > Strata CTX Attendant Console TSP Config Utility (see below). • Switch IP: This number should match the Strata CTX IP address (displayed when you log into CTX WinAdmin). • Port: This number must match the Port number entered earlier in Strata CTX Program 801, (see “Step 2F: Set Up LAN” on page 7). • CommunityName: This should match the Strata CTX CommunityName (displayed when you log into CTX WinAdmin). • Attendant DN: This should be the Prime 6602 DN for the Attendant Console, entered in Strata CTX Program 200 (see “Step 2B: Make Station Assignments on CTX” on page 4). 2. Click OK. Step 7: Run the CTX Attendant Console 1. Double-click on the “Strata CTX Attendant Console” desktop icon

...or click Start > Programs > Strata CTX Attendant > Strata CTX Attendant Console (see below). The application should start in a few seconds.

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Strata CTX Attendant Console Installation 03/03 13 Installation Step 7: Run the CTX Attendant Console

2. In the Attendant Logon box (shown right), select “Admin” from the drop-down list, leave password blank, click OK.

3. The first time that you install the CTX Attendant Console, you may see the window shown right. Enter the correct IP Address, Port and Name of each node. In the Name field, enter an easily identifiable name, such as “Local,” “Chicago,” etc. Then click OK.

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The Attendant Console window opens (shown below).The console is now ready for use. Refer to the Strata CTX Attendant Console User Guide for operating instructions.

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14 Strata CTX Attendant Console Installation 03/03 Maintenance and Administration 2

This chapter explains how to perform software upgrades. It also provides basic maintenance procedures for the Strata CTX Attendant Directory Database. Software Upgrade Procedure This procedure is the same a fresh installation. Follow the steps listed under “First Time Installation” on page 11. If there is an existing earlier version of CTX Attendant software on the target machine, the installer removes the old and installs the new software version onto the target machine. If there is an existing software that is the same version as the release version, the installer prompts you to Remove or Cancel the installed software. • If you select Cancel, the installer halts the process without changing the existing installed software. • If you select OK, the installer removes the currently installed CTX Attendant software from the target machine and installs the new version. Directory Database Maintenance

Back Up Database Backing up the current database is a recommended prior to upgrading the CTX Attendant Console software or when removing the database. 1. Select Start > Programs > Strata CTX Attendant > CTX Attendant Database Utility. 2. Click the button (shown right). 3. Select or enter the target folder where you want to store the backup file, then click OK. Remember this folder so you can specify its name when you wish to restore the database. When the back up is done, the Status line shows “Database Backup Complete.” “Pcatt.bak” is the 6605 backup file; however, you generally won’t need to refer to this file. 4. Click Exit when done.

Strata CTX Attendant Console Installation 03/03 15 Maintenance and Administration Running the Attendant Console Offline

Remove Database

CAUTION!

You should perform the database backup using the step “To Backup Current CTX Attendant Database” below to save the contents BEFORE you remove the database.

Do NOT perform the following steps unless the release notes instruct you to do so.

1. Select Start > Programs > Strata CTX Attendant > Strata CTX Attendant Database Utility. 2. Click the Remove button. 3. When prompted “PC Att DB Utility – Are you Sure?,” click Yes to remove the database. 4. When a message appears asking if you want to shut down the MSSQL Services, click No. 5. When removal is complete, “DB Removed successfully” appears in the status line.

Restore Database You may wish to create the database off-line so that you can add users to the directory on another PC, then transfer the off-line database to a or other media. To install the off-line database onto the Attendant PC, follow this procedure (which is the same process as restoring data from a previous backup to the current database). 1. Select Start > Programs > Strata CTX Attendant, click Strata CTX Attendant Database Utility. 2. Click the Restore button to start the restoring process. 3. Select the source folder used in a previous backup, click OK. When restore process is done, the status line in the main window shows “Database Restore Completed” or “Database Restore and Upgrade completed,” if the backup database is not the latest version. Running the Attendant Console Offline There may be instances when you want to run the CTX Attendant application offline, such as when you want to add users to the Directory Database without interruption by the Call Monitor. ➤ To run the CTX Attendant application offline, click Start > Programs > Strata CTX Attendant > Strata CTX Attendant Console Offline.

16 Strata CTX Attendant Console Installation 03/03