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JANUARY/FEBRUARY 2014 Published by Rankin Publishing, Inc. www.buslinemag.com MAGAZINE

IN THIS ISSUE Serving San Francisco Bay Area: Royal Coach Tours In 54th Year ...... 8 Transit Companies Using New Ideas To Attract Users ...... 24 Travel Exchange Features UMA, NTA...... 36

Busline’s Buyers Guide To Seating & Fabrics ...... 54

UMA Motorcoach Expo Booth Numbers Current As Of 01/15/14, courtesy of www.motorcoachexpo.com.

RAPID RESPONSE ...... Page 6 Busline Vehicle Showcase INDUSTRY NEWS...... Page 41 MOTORCOACHES ON THE COVER: Royal Coach Tours Vice President Dan Smith and President Sandy Allen 46 - 53 stand next to one of their Prevost motorcoaches. The charter and commuter shuttle company is located in San Jose, CA. See page 8. CONTENTS CALENDAR OF EVENTS EDITORIAL & CORPORATE OFFICES FEBRUARY 2014 JUNE 2014 SEPTEMBER 2014 February 16-20 June 7-11 September 15-17 Rankin Publishing Co., Inc. United Motorcoach (UMA) Canadian Urban Transit BusCon 2014 Don Rankin and Linda Rankin, Publishers Expo At Travel Exchange Association (CUTA) Indianapolis, IN 204 E. Main Street • P.O. Box 130 Los Angeles, CA Annual Conference Info: 800-576-8788 Info: 800-424-8262 Gatineau, Québec Arcola, IL 61910-0130, USA Info: 416-365-9800 OCTOBER 2014 Email: [email protected] MARCH 2014 October 12-15 Website: www.rankinpublishing.com March 16-18 June 8-13 APTA International Motor Coach Community Transportation Expo 2014 (800) 598-8083 (U.S.) • (217) 268-4959 Group (IMG) Association of America & Annual Meeting Fax: (217) 268-4815 Spring Meeting (CTAA) Annual Expo Houston, TX Tampa, FL St. Paul, MN Info: 202-496-4800 Editorial: Harrell Kerkhoff, Editor Info: 888-447-3466 Info: 800-891-0590 JANUARY 2015 Rick Mullen, Associate Editor MAY 2014 JULY 2014 January 10-13 Design: David Opdyke May 4-7 July 19-23 American Reception: Sandy Pierce APTA Bus National School Bus Association & Paratransit Transportation Association Marketplace Conference Annual Meeting & St. Louis, MO Advertising Kansas City, MO Convention Info: 202-842-1645 Contact Kevin Kennedy @ 623-434-8959 Info: 202-496-4800 Charleston, SC Info: 518-220-9905 Email: [email protected] Or Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Don Rankin @ 800-598-8083 Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2014 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written con- Fax: 217-268-4815 sent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Email: [email protected] Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net USA 336-393-3929 Canada 418-883-3391 w Page 4 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:50 AM Page 5

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JANUARY/FEBRUARY 2014 Published by Rankin Publishing, Inc. www.buslinemag.com MAGAZINE

Prevost ...... 46 Motor Coach Industries...... 48 ABC Companies ...... 50

Temsa ...... 51 Glaval Bus ...... 53

Company Website Page # Company Website Page #

5 Star Specialty Programs www.5starsp.com 25 Midwest Bus Corporation www.midwestbus.com 28 ABC Companies www.abc-companies.com 14 Mile-X www.mile-x.com 43 Aesys www.aesys.com 44 Monochem www.worldwidemonochem.com 23 Amaya-Astron Seating www.amaya-astron.com.mx 18 National Interstate www.natl.com 15 American Cooling Technology, Inc. www.actusa.us.com 39 Nissan Commercial Vehicles www.nissancommercialvehicles.com 9 AngelTrax www.angeltrax.com 2 PEX German O.E. Parts LLC www.pexna.com 42 ARBOC Specialty Vehicles www.arbocsv.com 22 Prevost Car www.prevostcar.com 60 Atlantic Detroit Diesel-Allison www.atlanticdda.com 26 Protective Insurance Company www.protectiveinsurance.com 17 Auto Meter Products, Inc. oem.autometer.com 42 Relational Bus Systems www.rbs2000.com 12 Bauer Compressors www.bauercng.com 34 RUD www.ROTOGRIP.us 41 Bauer’s Intelligent Transportation www.bauerscertifiedpreowned.com 30 Russell Cress Company, Inc. www.russellcressco.com 43 Bergen Auto Upholstery Co., Inc. www.bergenseat.com 56 Safety Step www.safetystep.net 45 Bitzer www.bitzerus.com 33 Sardo Bus & Coach Upholstery www.sardobus.com 29 Camira www.camirafabrics.com 55 Service Insurance www.serviceins.com 45 Chestnut Ridge Foam www.chestnutridgefoam.com 54 Shriver Insurance Agency www.shriverinsuranceagency.com 58 De Leo Textiles www.deleoco.com 56 Sutrak www.sutrakusa.com 10 Dixie Electric, Ltd. www.dixie-electric.com 44 Systems 2000, Inc. www.sys2k.com 20 eFleet www.efleetservices.com 40 TEMSA www.temsa.com 21 Espar Climate Systems www.espar.com 35 TIB www.tibinsurance.com 36 Euramtec www.euramtec.com 38 Transit Sales International www.transitsales.com 19 EverBank Commercial Finance www.everbank.com 31 Turtle Top www.turtletop.com 13 Freightliner www.freightlinerchassis.com 3 UMA Motorcoach EXPO www.motorcoachexpo.com 37 Glaval Bus www.glavalbus.com 11 Vanner Power www.vanner.com 16, 32 Lancer Insurance www.lancerinsurance.com 27 Volvo www.prevostcar.com 5 MCI (Motor Coach Industries) www.mcicoach.com 7 Read or Download Complete Issues Of Busline Magazine Online At: www.buslinemag.com

Page 6 BUSLINE January/February 2014

0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 7

See us at UMA Motorcoach Expo Booth #1343

0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 8

Serving San Francisco Bay Area Royal Coach Tours In 54th Year

Royal Coach Tours President Sandy Allen, left, and her brother, Vice President Dan Smith, lead the San Jose, CA, company.

Pictured above are the company’s facilities.

By Harrell Kerkhoff been an important part of our successs. It’s hard After running the successful commuter serv- Busline Magazine Editor to keep really good people and it’s something ice, two years later it was decided to transition we strive to do every day. into the charter bus business. This brought into hether the passenger is a star NFL “As a transportation provider, it’s also existence Smith Charter Bus Service, which player, Silicon Valley techie or grade important that we maintain good equipment. continued to expand with the growth of the San Wschool student on a long-anticipat- Our drivers are proud to drive the equipment Francisco Bay Area. ed field trip, being treated like royalty is com- that Royal Coach Tours has in its fleet.” “My parents divorced in the 1970s and my monplace for those aboard a Royal Coach The company currently has 125 employees mother remarried. She ran the company with Tours vehicle. The charter and commuter and 67 pieces of equipment such as charter her new husband, the late Robert Christian,” shuttle company is entering its 54th year of motorcoaches (including 14 Prevosts), Allen said. providing safe, reliable and comfortable minibuses, specialty coaches and passenger In 1977, Joanne Smith changed the compa- transportation in the San Francisco Bay Area vans. It’s headed by Allen and her brother, ny’s name to Royal Coach Tours, a title meant and beyond. Royal Coach Tours Vice President Dan to convey to clients the type of service her The family company, headquartered in San Smith. The siblings began at an early age in the company was offering – first-class royal treat- Jose, CA, has come full circle in the commuter family transportation business. It was started ment. shuttle business, starting in the early 1960s by by their parents, the late Lee and the late “Smith Charter Bus Service was quite a transporting local workers and now doing the Joanne Smith. They purchased a 37-passenger mouth full. My mother saw the Royal Coach same type of work for Silicon Valley compa- motorcoach in 1960 and began operating com- Inn, in San Mateo, CA, and thought it was an nies. Through the years, officials at Royal muter trips between Fremont, CA, and the elegant name. Therefore, she changed our com- Coach Tours have also built a solid reputation Lockheed Missiles and Space Company, in pany’s name to Royal Coach Tours. It has in the charter business. Sunnyvale, CA. proven to be a great move. We get a lot of “Our success can be attributed to having “My dad started transporting workers for $2 mileage from the ‘Royal’ name, such as stating great employees. We have people who have a week and soon had enough people for two that we treat customers as if they are members worked here for 30 or so years,” Royal Coach bus loads. This is how our company started,” of royalty,” Allen said. Tours President Sandy Allen said. “This has Allen said. After years of successful business practices Page 8 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 9 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 10

Royal Coach Tours’ San Jose facility includes four work bays. Company Shown is the company’s sales office. Royal Coach Tours employees are able to provide a wide variety of bus service needs. provides both charter and commuter shuttle work.

and operations, the company’s torch was passed to Sandy Allen and Dan Satisfying Tech-Savvy Commuters Smith. The two have continued to build the company over the years with new levels of service and innovation. lthough 60 percent of Royal Coach Tours’ business can be classi- “My brother and I grew up in the bus business. I can remember being fied as charter work, Sandy Allen is also very thankful for the 5 years old and helping out,” Allen said with a laugh. Aother 40 percent, that being commuter shuttles in the Silicon Today, Allen is in charge of the company’s finances, while her brother Valley. This area is home to some of the world’s largest corporations oversees maintenance. involved in technology, as well as many smaller startups. Silicon Valley “My brother started taking engines apart when he was 10 years old. He is located in the southern portion of the San Francisco Bay Area, which pretty much decides what equipment to buy and sell. He knows the equip- includes San Jose. ment side very well, and is responsible for the specialty coaches that we “We work with some of the bigger corporations here, transporting put together,” Allen said. many of their employees to and from work. We use our own equipment,

Page 10 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 11

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See us at UMA Motorcoach Expo Booth #123 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 12

“I like to think of our company as a McDonald’s with Happy Meals. It’s important to introduce bus travel early to young people and make it a good experience. As these children grow, they will hopefully think of charter buses in a positive light.” — Royal Coach Tours President Sandy Allen

while (the corporations) tell us where to pick up and drop off their Because these Silicon Valley commuters can be very tech savvy, there employees,” Allen said. “Many of these people live in San Francisco and is a lot of pressure on Royal Coach Tours to provide the latest in techno- are picked up every half mile or so on Divisadero Street. They simply logical advancements for its passengers. walk out of their houses and can quickly hop on one of our vehicles to be “Above all else, the Wi-Fi must be operational on our commuter vehi- taken to Silicon Valley. Many of them work the entire time they are com- cles. Heaven help us if the Wi-Fi doesn’t work,” Allen said. muting. They take advantage of the Wi-Fi available to them on our vehi- She added that so tech-reliant are some of these riders that there have cles. There is enough Wi-Fi capability for 50 users. We have a great sys- been times when a Silicon Valley commuter has sent a text message to a tem in place when it comes to Wi-Fi.” dispatcher, wanting that dispatcher to contact the driver of the bus (he/she) is currently riding on to inform the driv- er that the bus temperature inside is either too hot or too cold. Officials at Royal Coach Tours started provid- ing Silicon Valley commuter shuttles in June 2009. Currently, 20 vehicles are used. They range from 50-passenger units to smaller buses. Allen said 7 new routes are expected to be added in June 2014. On the charter side of the business, Royal Coach Tours provides service for a wide variety of riders – from school children on a field trip to professional and college sports teams. Allen said school charters represent a large percentage of the company’s business, and allow Royal Coach Tours to provide a positive image when it comes to bus travel. This image will hopefully continue as these students become older. “I like to think of our company as a McDonald’s with Happy Meals. It’s important to introduce bus travel early to young people and make it a good experience. As these children grow, they will hopefully think of charter buses in a positive light,” Allen said. “There are many students on our charters who take videos of their field trips. This often includes them being on our buses. They often post these videos, which can be a good form of publicity. “It’s important to remember that many of these students participate in car washes and other fundraisers to afford our trips. We want to make sure the entire experience is very good, which includes the charter ride.” A number of these student field trips are to San Francisco, which is 50 miles to the north of Royal Coach Tours’ facility in San Jose. Many other trips are to Los Angeles, over 5 hours away to the south. This includes charter trips for grad- uating high school seniors headed to such desti- nations as Disneyland. Of course, officials involved with Royal Coach Tours also provide other types of charter service outside of the student market. This includes charters for large corporations in the area, such as what Allen refers to as “dinner transfers.” This can include 70 buses for a Christmas party, etc. “We are capable of handling big functions, and a lot of our charter work involves the military as See us at UMA Motorcoach Expo Booth #1118 well as large weddings – whenever a client needs Page 12 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 13

See us at UMA Motorcoach Expo Booth #9, #1411 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 14

Royal Coach Tours’ employees shown in the above three photos are, left to right, Maria Herrera, sales; Kristine Stewart, sales; Sharon Wilkerson, sales; Monika Tomasik, sales manager; Ava-Marie Jones, sales; Veronica Paganelli, human resource director; Greg Gallup, chief operating officer; Breann Mello, safety administrator; and Candie Hemphill, safety instructor. Pictured standing in the photo to the left are, from left to right, John Gilb, account manager; Daniel Fernandez, operations supervisor; Lisa Gardere, dispatcher; Florinda Merino, dispatcher; and Ria Ullal, office staff. Seated is Earl Reed, general manager. to move a vast number of people in a short amount of time,” Allen said. “I’m always thankful to my parents for getting us in a business where people continue to need our services.” That is not to say that it’s always easy to move clients from point “A” to point “B” and back again. Allen said many customers provide short

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See us at UMA Motorcoach Expo Booth #135 Page 14 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 15

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notice when requesting vehicles. the airport and then be escorted by police to a such high profile local universities as Stanford, “A lot of times it’s very ‘last minute’ in drop-off point. Ours drivers often say this type California-Berkley and San Jose State. today’s world. There are customers who think of trip is exciting, but at the same time requires “We participate in a lot of sponsorships with nothing of ordering 20 buses for next a different type of driving compared to normal local colleges. They are good about refering us Thursday,” she said. conditions. These police escorts often use cer- to incoming teams. Royal Coach Tours has Another large charter client base for Royal tain service roads, places where we don’t nor- transported teams from such well known uni- Coach Tours is athletes, such as those playing mally travel,” Allen said. “In the Bay Area, versities as Notre Dame and the U.S. Naval for local and visiting NFL teams. Allen said many times people will see our buses being Academy. All types of sports are involved, just these clients are no different than other cus- escorted and followed by a lot of red lights, but not football and basketball,” Allen said. “We are tomers in that they demand great service. in a good way.” really proud to carry all of these collegiate teams. Once again, however, these cus- “We try to retain our people by treating all of them very tomers have high demands. For exam- ple, they often require that our buses be well, listening to their concerns, properly maintaining our at the airport two to three hours prior to equipment and caring about each person... A sign on the an incoming flight.” She added that drivers often have a desk of our general manager says, ‘Director of Smiles.’ great time transporting sports teams Part of his job is to listen to employee concerns.” around the Bay Area. “I have one driver, for example, who “It’s all about striving everyday to provide The company’s vehicles often receive public- puts the fight song of each particular college the best and safest service possible. This is true ity in other ways when transporting NFL teams, team he is transporting on a CD. That fight song whether our passengers are school children, especially when high profile players are is playing when the players board the bus from senior citizens or members of a high-profile involved. the airport. It’s a great selling tool, and that college or professional sports team,” Allen said. “I have seen Instagrams, for example, of San driver is requested all of the time,” Allen said. There are some differences, however. Allen Francisco 49ers quarterback Colin Kaepernick Officials at Royal Coach Tours find it helpful said when transporting NFL teams, a police boarding a Royal Coach Tours bus with our to participate in yearly trade shows that involve YOU escort is part of the transportation procedure. company logo in the shot. That is pretty neat,” companies that cater to the university hospitali- “Working with incoming NFL teams can be a Allen said. ty market. This includes transportation, restau- three-day service as they often fly in a few days Royal Coach Tours also transports college rant and lodging-related businesses. prior to the game. We will pick the team up at sports teams, including those traveling to play “There is a lot of information-sharing

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involved,” Allen said. “These trade shows help which has been expanded over the years, for- “Hiring great people and keeping them at our us add to our visibility within the marketplace. merly housed a waste hauling business and company is very important. We don’t have a lot They attract officials from colleges and univer- came complete with underground fuel tanks. of employee turnover, which has helped us sities looking for transportation options when Today, it includes a maintenance area featuring remain successful,” she said. traveling in northern California.” four work bays, a large parts area and an office One challenge in the competitive Silicon complex. Valley is finding and retaining quality drivers. Employees And Equipment Lead The Way “Our maintenance department performs just Allen said demand for drivers, especially with- about every kind of task, including engine over- in the area’s commuter shuttle marketplace, is he pop hit, “Do You Know the Way to hauling. The only thing we don’t provide is high. San Jose,” released in 1968 by singer paint work. Royal Coach Tours also inventories “Many drivers in our region know that they TDionne Warwick, quickly became an a wide selection of bus parts. I always tell peo- are in demand right now,” she said. “We try to international music sensation. The song tells the ple that we could build a bus from all the parts retain our people by treating all of them very story of a San Jose native wanting to return we have in stock,” Allen said. “We take pride in well, listening to their concerns, properly main- home after failing to make it big in the enter- being able to assist other transportation compa- taining our equipment and caring about each tainment industry of Los Angeles. nies in the area when they have a breakdown. person. We also provide special events such as Since that song’s release, many people have We have been known to travel 100 miles to help pot luck lunches for employees as well as giv- found their way to San Jose, and the surround- people. We usually have a part in stock that they ing gifts. A sign on the desk of our general man- ing San Francisco Bay Area, to seek their for- need.” ager says, ‘Director of Smiles.’ Part of his job is tunes in technology-related ventures. This Over the years, adjacent parcels of land have to listen to employee concerns.” growth has helped Royal Coach Tours expand. been purchased at Royal Coach Tours to meet When it comes to seeking new drivers, offi- “The San Jose area is a wonderful place to be added needs. cials at Royal Coach Tours have always looked located and very fast paced. There is a lot of “We have everything at our location, includ- for candidates with driving experience. Due to activity here, especially in the Silicon Valley. It ing a room for our drivers that features comput- an increased demand for drivers of can sometimes be hard to keep up as everybody er access. We strive to design our facility with buses/motorcoaches, however, the company has seems to be in such a hurry. The good thing is success in mind heading into our 54th year,” begun training candidates from the ground up. this activity has led to a great demand for com- Allen said. “We look for capable people with personalty muter shuttles and charters,” Allen said. Another component of the company’s suc- who can also work odd hours. It’s a tough posi- The current facility in San Jose for Royal cess is a quality workforce. Allen said her fam- tion to fill full time, especially in charter work Coach Tours was purchased in 1975 and contin- ily is very proud of the dedicated employees as drivers often don’t know their hours from ues to serve the company well. The property, working at Royal Coach Tours. one week to the next. For some people, this type

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of schedule works really great. They don’t mind established drivers are trained on an ongoing ger buses, 22- to 42-passenger specialty coach- irregular hours,” Allen said. “Good drivers can basis. This includes 10 hours of classroom work es and full-size motorcoaches. The company’s make a world of difference. A not-so-friendly per year. We also require our drivers to be in specialty coaches are used for such events as driver can ruin a trip for passengers. It also uniform. weddings and proms, Allen said. They feature helps to maintain quality equipment. I feel our “Uniformity is important at our company and lounge seating, big screen TVs, galleys, etc. drivers are proud to operate the equipment pro- involves our equipment as well. We recently Included in Royal Coach Tours’ fleet are 14 vided by Royal Coach Tours.” changed our vehicle paint scheme from a stripe- Prevost motorcoaches used in the company’s She added that training charter operation. plays a key role in maintain- “We started purchasing ing a safe environment for “We are finding that today’s passengers know Prevosts in 1998 and it’s been employees and passengers a great experience. The cus- alike. Along with initial and the difference when they are riding in a quality tomer service at Prevost has ongoing training, company coach. This is true even on shorter trips. They been wonderful and the motor- vehicles and drivers are also coaches are very reliable. The School Pupil Activity Bus notice the comfort.” company has always been (SPAB) certified by the helpful and provides a great California Highway Patrol. based look to one that features stars. Not all of product. Our Prevosts are used for a variety of In California, a vehicle designed to carry 10 our vehicles have the same scheme right now, charter services – whether it’s a local dinner or more passengers and that will be transporting which can make it tricky when dispatching transfer or a 10-day trip. Passengers on these students to and/or from any school sponsored equipment for a customer. We try to make sure vehicles range from school children to senior event, must be SPAB certified. The driver of the all of the buses assigned to a specific trip match. citizens,” Allen said. “My brother (Dan Smith) SPAB-certified vehicle must also meet certifi- It’s all part of our customer service focus, and it just drove a new Prevost home. We are very big cation standards. SPAB drivers and vehicles are makes our company look good when a group of Prevost fans for our charter operation. They are required to adhere to stricter regulations than identical looking vehicles are traveling down known for comfort and handling.” non-student charter trips. the road together.” It helps that today’s new motorcoaches come “This is a whole different license requirement The company also places a lot of emphasis on with many modern amenities and technological for the bus and driver. Not all companies partic- vehicle cleanliness, both inside and out. advancements such as Wi-Fi and air ride sus- ipate because of the tougher laws and the “We pay extra to have our windows very pension, Allen added. amount of training involved. In order for us the shiny and clean. A lot of money is spent overall “We are finding that today’s passengers know carry school children, however, we must main- when it comes to detailing vehicles,” Allen said. the difference when they are riding in a quality tain this license. It’s also important that we have Among the different types of equipment in coach. This is true even on shorter trips. They a certified trainer in place,” Allen said. “Our Royal Coach Tours’ fleet are 12- to 16-passen- notice the comfort,” she said.

Page 20 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 21

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54 Years Of Service And Counting different service organizations,” Allen said. Silicon Valley Concierge Association; and a past Another key to success, she added, is keeping Vision Award - Large Operator presented by the hat makes a transportation company the company’s fleet up-to-date. United Motorcoach Association. successful? Representing a business “It’s important to stay modern. You can’t be Although the main service region for Royal Wthat has 54 years of experience mov- running antique equipment,” Allen said. “I love Coach Tours is focused around the San Francisco ing people to their desired destinations, Allen some of our older buses. They are like our chil- Bay Area, Allen said the company will, and has, shared her thoughts on traveled throughout the United why Royal Coach Tours States. This includes charter trips to has enjoyed success over “Our company has stopped traveling between the eastern and southeastern parts of the past five-plus decades. the hours of 10 p.m. and 4 a.m. on charters if the country. “It’s all about providing “For example, we have provided great service. We have the trip is more than 300 miles. Our drivers get transportation services in the past some customers who have people safely to where they need to be and we for various groups helping hurricane been with us for 30-plus have to take care of them (drivers) as well. victims in the Gulf Coast. We will years. Repeat business is also deadhead anywhere. We often very important. In order to I believe the customer is No. 1, but our do this to Los Angeles before bring- have customers who con- employees are also No. 1.” ing a group north to the Bay Area,” tinually use our services, Allen said. “I have always been we must keep them happy. This involves using dren, but there is a time and a place for new proud to say that every piece of my equipment the best equipment and immediately addressing equipment. We have done quite well over the can go to New York tomorrow.” any concerns that come up,” Allen said. “I feel we years in turning equipment as needed. It really Safety, however, remains a high priority no have great communications in place at Royal helps with repeat business. For example, we have matter how short or far a trip. The company has Coach Tours. It’s really important that customers school groups that book for the next year right recently changed its hours of service for longer can easily reach us if there are problems.” after returning home from their annual trips. They trips due to safety concerns. Allen and other company officials also contin- are booking a year in advance to make sure our “Our company has stopped traveling between ue to “get the word out” about the different serv- equipment and drivers are still available. the hours of 10 p.m. and 4 a.m. on charters if the ices that Royal Coach Tours provides. This is “I feel very good about our future. Our compa- trip is more than 300 miles. We don’t feel it’s safe done, in part, by visiting with potential customer ny’s reputation is well known, and we have won for us to leave Disneyland, for example, at mid- groups as well as various chamber of commerces. several awards in the industry.” night and drive home to the Bay Area,” Allen said. “We always strive to keep our name in front of Such accolades include the 2012 Spirit Award “Our drivers get people safely to where they need the public. This involves our Internet presence given by the International Motor Coach Group; to be and we have to take care of them (drivers) as and being active in the community such as with the 2010 Best Transportation Service Award from Continued On Page 40

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Transit Companies Using New Ideas To Attract Users

By Rick Mullen, Busline Magazine Associate Editor

In a time of funding challenges, ever accelerating technological advancements and changing societal demographics, executives from three U.S. public transit systems shared with Busline Magazine how their respective authorities continue to meet the needs of riders. While the three public transit authorities outlined are located in differ- ent parts of the country with varying challenges and opportunities, a common thread is the ongoing brainstorming of ideas to attract ridership and advance the status of public transportation nationwide.

Kanawha Valley Regional ocated in the Appalachian Moun - ‘spider web,’” Hartley said. tains region, the state of West The KRT was founded in 1971 by Transportation Authority B Virginia more than lives up to its Kanawha County and the city of L (KRT) nickname — The Mountain State. Charleston, taking over from the Dealing with a rugged and sometimes Charleston Transit Corporation, which KRT Assistant General Manager challenging topography, the Kanawha was a private operator. Doug Hartley Valley Reg ional Transportation “KRT currently has 150 employees, Authority (KRT) services Kanawha 141 of which are full time and 9 are part County and portions of Fayette and time,” Hartley said. “We have 97 bus and Putnam counties. van operators, 24 mechanics and the bal- Headquartered in Charleston, WV, ance of the 150 employees are supervi- the state capital and county seat of sors, dispatchers and other support staff. Kanawha County, KRT services a 913- “The transit authority has a fleet of 54 square-mile area, with a population of vehicles, three of which are the 1984-85 The Rapid about 195,413. vintage street cars that operate the down- “About 88 percent of the population town circulator. We operate seven days a The Rapid CEO lives within 3/4 of a mile from an exist- week from 4:15 a.m. until after midnight. Peter Varga ing KRT bus route,” said KRT Assistant The last buses usually pull into the General Manager Doug Hartley. garage just before 1 a.m.” “Charleston is the main city in which we KRT buses travel an average of 2.85 operate and has a population around million miles a year. 53,000 people. Kanawha County is very “Since 2009, ridership has increased big and has very mountainous terrain 12 percent.” Hartley said. “We attribute a with two river valleys (the Elk and lot of the ridership increase to gas costs Kanawha rivers) that meet in Charleston. and more choice riders. West Virginia The narrowness of the two river valleys has higher fuel costs than some neigh- places a lot of constraints on KRT.” boring states. We have higher taxes on The river valleys limit the number of our fuel than some of these states. When roads in and out of Charleston, the result gasoline was hovering around almost $4 of which causes some of KRT fixed- a gallon, our choice ridership increased. Chatham Area Transit routes coming into the city to overlap, However, for the majority of our rider- (CAT) Hartley explained. ship, transit is their only form of trans- KRT operates a network of 21 fixed- portation.” CAT CEO routes oriented around Charleston’s The Kanawha Valley, along with the

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“All of our buses come into a down- and New York, is located on top of the town transfer location called the Laidley Marcellus Shale Deposit, a formation Street Transit Mall. Then the routes that stretches 575 miles, making it one of branch out from the transfer center like a the largest fields of natural gas in the Page 24 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:51 AM Page 25

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world. Because of the proximity of the “KAT is for ADA-registered passengers “At KRT, we believe people ride Marcellus Shale Deposit, KRT would like to only,” Hartley said. “Paratransit vehicles carry the bus for two reasons — to explore moving to CNG-fueled buses. up to 130 people each weekday. It is primarily “We tested some CNG buses in the early curb-to-curb, but we do provide door-to-door travel somewhere to a job to 1990s, as well as some fueled with methanol,” service if there is a need.” earn a wage or to go somewhere According to Hartley, to spend some money. Our in order for KRT to keep up with the ongoing evo- philosophy is to provide safe, lution of the community efficient and effective and its changing needs, transportation, while always the authority has em - looking at possible opportunities barked on a study evaluat- ing its current service in as our area changes over time.” light of future needs. — KRT Assistant General Manager Doug Hartley “At KRT, we believe people ride the bus for as dollars get tighter? two reasons — to travel “We are also looking at expanding services. KRT somewhere to a job to For example, to make it easier for our passen- earn a wage or to go gers, we are in the process of implementing Hartley said. “Today, we have four diesel- somewhere to spend some money,” Hartley Google maps for transits. We hope to have that electric hybrid buses and we are exploring the said. “Our philosophy is to provide safe, effi- program up and running in the summer of possibility of looking at CNG again. cient and effective transportation, while 2014. This system will allow a person to enter Currently, we don’t have the funding for CNG always looking at possible opportunities as a few codes into the program that will indicate vehicles or for the infrastructure to construct a our area changes over time. where he or she is located and the desired des- fueling station, but we are looking at some pri- “The goal of the study is to find out how tination. This can be done from a smart phone, vate/public partnerships.” to operate five years from now on today’s a computer or a bus stop. Once this informa- KRT’s paratransit service, known as KAT resources, because we don’t see a big tion is entered, Google transit will develop a (Kanawha Alternative Transit), operates dur- increase in federal funding coming down the routing plan for the customer. One of the goals ing the same days and hours as the regular road. We are looking at such issues as do we of our study is to make it user-friendly for fixed-route service. need to re-allocate resources to other areas someone who has never used public transit, so

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he or she won’t be intimidated to ride the bus. a year,” Hartley said. “Even though the According to www.njrati.org, RTI is a “We are also exploring installing a new authority offers a very competitive wage and leader in multimodal transportation and eco- GPS system in the next 18 months. In addi- its drivers, mechanics and cleaners are union nomic development in West Virginia and the tion, KRT is in the process of a fleet upgrade. represented, it is getting harder to find quali- surrounding 13-state Appalachian Region. We have 11 new buses coming in February fied individuals. RTI is recognized by the U.S. Department of and 14 more to replace as funding becomes “It is especially tough to find mechanics. Transportation (DOT) for transportation available.” There seems to be a cycle that when the coal excellence focused on applied technology, The authority also recently completed ren- research, education, outreach and training. RTI is also the lead research institution in the “Funding is a challenge right now Multimodal Transportation and Infrastructure with the budget issues and fights Consortium (MTIC) funded through the in Washington, D.C. More burdens Research and Innovative Technology are being pushed down to state Administration (RITA) of the U.S. Department of Transportation. and local levels, which I think Hartley also spoke of what he sees as a gap doesn’t bode well for transit in experience between older workers facing nationally. This is part of the retirement and newcomers into the public reason our study is looking at transit industry. KRT “A lot of ‘brain drain’ is happening in pub- how to operate five years down lic transit in West Virginia now,” Hartley said. the road on today’s resources.” industry is booming in our area, the coal “It seems like in the past four or five years, mines gobble them all up, along with drivers. there have been a lot of people who have been ovations on its garage facility and is in the Then, when the coal industry goes through a around for a long time who are starting to get process of updating the automated phone little downturn, they all get laid off, and want to retirement age. Five years ago, KRT had system. to come back to public transit. several drivers with more than 30 years of “We are also installing new radios in buses “We have been working with the Nick J. experience and now there is only a few. to try to improve communications with our Rahall II Appalachian Transportation Institute Nothing beats experience.” drivers,” Hartley said. “Our service area is so (RTI) out of Huntington, WV, in an effort to According to Hartley, when it comes to large that sometimes buses are as far away as train people to become mechanics. The train- commitments from the government, both on 30 or 40 miles from downtown.” ing is also designed to bring existing mechan- the local and federal levels, public transit in When it comes to finding and retaining ics up to speed, especially in the area of com- West Virginia has historically had some very qualified bus operators and other technical puter technology. Many times mechanics who important and influential backers. staff, KRT often finds itself competing with have been around for 20 or 30 years tend to “We have a wonderful state Division of the coal industry. continue to do their jobs the old fashioned Public Transit. This agency has done so much “Out turnover rate is about 7 to 10 operators way.” for public transportation in West Virginia,”

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Hartley said. “We have also been very fortu- sit has great support from Rep. Shelly Moore Despite West Virginia’s success at gaining nate to have had influential representation in Capito and Rep. Nick Rahall, who was the federal funding for public transit over the Washington, D.C. For many years we had Sen. chairman for years and is currently the ranking years, Hartley does not think federal funding Byrd (the late Robert C. Byrd, who died in Democrat on the Infrastructure Committee in is going to increase during the next few years. 2010 at age 92, a conservative Democrat who the House. “Funding is a challenge right now with the was the longest-serving member of Congress “KRT also couldn’t have better support budget issues and fights in Washington, D.C.,” in history). He was the chair of the Senate statewide. They help us with matching funds. Hartley said. “More burdens are being pushed Appropriations Committee until he passed We don’t get any operating money from the down to state and local levels, which I think away. We also have Sen. (John Davison ‘Jay’) state, but we do get support from the state on doesn’t bode well for transit nationally. This is Rockefeller who is a long-time serving sena- matching funds for capital projects. In fact, part of the reason our study is looking at how tor. As was Sen. Byrd, his successor Sen. Joe the state provided the complete match for to operate five years down the road on today’s Manchin and Sen. Rockefeller are very pro three of the 11 new buses we have on order. resources. public transit and have worked with KRT on We owe a lot of what we have to the state “There are no more earmarks and transit several projects. On the U.S. House side, tran- Division of Public Transit.” fleets are beginning to age. Some of the changes in ISTEA (The Intermodal Surface Trans portation Efficiency Act) were very detrimental to small urban systems. The 5339 program, which is the capital program for sys- tems our size, only provides $600,000 to the entire state, which won’t even buy two buses.” Despite funding issues and other chal- lenges, Hartley sees a positive shift in many people’s perception of public transportation. “I think a lot of people realize public transit is an important part of the nation’s infrastruc- ture,” he said. “Whether they ride the bus or not, people benefit from having a public tran- sit system. The person who prepares lunch at the restaurant or waits on customers at the shopping center or the receptionist in the doc- tor’s office, all may have taken the bus to work. Oftentimes, in rural areas, public trans- portation is the only link for people to medical facilities.” Contact: Kanawha Valley Regional Transportation Authority, P.O. Box 1188, Charleston, WV 25324. Phone: 304-343-3840. Website: www.rideonkrt.com.

erving the public transportation needs of Grand Rapids, MI, and five neighbor- Sing communities is The Rapid, incor- porating 28 fixed-routes supported by the entire six-city region. In addition to Grand Rapids, the cities of East Grand Rapids, Kentwood, Wyoming, Granville and Walker are included in the transit authority. Grand Rapids is located about 25 miles east of Lake Michigan in the west/central part of the state. In 2010, the Grand Rapids metro area had a population of just over 1 million. The city is the home of the Gerald R. Ford Presidential Museum. Former President Ford and his wife, Betty, are buried on the museum grounds. “The Rapid was formed in 2000 as a region- al authority taking over from the previous agency called Grand Rapids Area Transit Authority (GRATA),” said The Rapid CEO Peter Varga. “The Rapid was formed under a state act, which gave it the authority to pass millages and bonds, do revenue financing and take property. The mayors of the six cities, at See us at UMA Motorcoach Expo Booth #8, #1243 that time, got together and forged an agree- Page 30 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 31

ment to go for a set millage rate for six serv- electric vehicles and is purchasing 10 more for areas, in addition to Greyhound and Indian ice improvements. When the millage passed, the BRT project. Trails (motorcoach) services.” the new authority took over.” “We are exploring the possibility of pur- In addition to the 28 fixed-routes supported Varga was the executive chasing some CNG (com- director of GRATA before pressed natural gas) “I meet with all employees becoming CEO of The buses,” Varga said. “Over when they are hired. We talk Rapid at its inception. time, I think we will be “Since forming The converting somewhat to about how every employee is a Rapid, we have passed four CNG vehicles.” customer service representative. property tax increases and Planning for the BRT I emphasize that our business expanded services,” Varga project, called Division is mobility, therefore increasing said. “During the past 13 Avenue Bus Rapid Transit years, we went from a (SilverLine), began more and improving ridership is position where we had a than a decade ago. As a what our focus should be, deficit to balanced budg- part of the project, 34 sta- because then we are a ets. We also expanded our tions will be built span- system from about a $12 ning the three cities of successful business.” million budget to more Grand Rapids, Kentwood, — The Rapid CEO Peter Varga than $42 million budget, and Wyoming. It will be while increasing services the first BRT line in the by the six cities in the authority, The Rapid during the entire period. state of Michigan. also contracts with Grand Valley State Part of our last millage also The Rapid CEO Peter Varga “We are also looking at University (GVSU) and Grand Rapids approved the implementation of a bus rapid another corridor for a second BRT,” Varga Community College (GRCC) for five addi- transit (BRT) project, which we are going to said. “In addition, we are opening an Amtrak tional routes. open Aug. 25, 2014. station adjacent to our central station. We “The community college campus is spread “Today, we pull out 126 buses at peak. We received a Federal Railroad Administration out in the downtown area, and GVSU operates used 43 buses at peak when I first started Railway Location grant for this project. We two campuses,” Varga said. “About 80 percent working here. Also, when I started, we were are opening the station in the spring. The of our clients say they use public transit to go under 4 million riders a year and now we have Amtrak facility will be the final piece of what to and from work. 12.9 million riders a year.” will truly be an intermodal station with 20 “The Brookings Institution did an analysis Currently, The Rapid operates five hybrid- fixed-route lines coming in from different and The Rapid ranked seventh in the nation

January/February 2014 BUSLINE Page 31 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 32

“I think one thing many of us in the industry should The Rapid start paying attention to is the changing demographic that is causing greater interest in public transit. This changing demographic is coming primarily from two sections of the U.S. population — Baby Boomers and the Millennials.” among systems where most of the people rid- fill technical positions, ing the bus are proximate to their route sys- such as mechanics and tem. This was done by design at The Rapid. technicians, has been diffi- We expanded the system to make employment cult at times, Varga report- transportation work. We look at ourselves as a ed. system primarily transporting people to and “We were having trouble from jobs, in addition to transporting high finding good technicians/ school and university students, as well as fac- mechanics, but with a part- ulty members. nership with the Kent Intermediate School State University (FSU), The Rapid operates “I meet with all employees when they are District and Baker College, we have been an express service between Rapid Central hired. We talk about how every employee is a able to hire people out of their training pro- Station in Grand Rapids and the Big Rapids, customer service representative. I emphasize grams.” MI, (located about 50 miles north of Grand that our business is mobility, therefore Students from area colleges and universi- Rapids) campus of FSU. FSU students can increasing and improving ridership is what ties are able to ride The Rapid for free or with purchase a semester pass that is good on this our focus should be, because then we are a reduced fares. GVSU subsidizes several route only. The general public can also travel successful business. There is a very strong routes, allowing students, faculty and staff on the shuttle for a fee. emphasis on customer service throughout the with a valid GVSU ID to ride any bus for free. Calvin College students, faculty and staff organization and I pass that down as CEO to GRCC students can ride the GRCC Sneden pay 50 cents per ride with a Rapid Discount the employee base.” Shuttle for free with a valid GRCC ID. Card issued by the college. Calvin subsidizes The Rapid employs about 365 people. As Aquinas College of Grand Rapids also sub- the remainder of the fare. the system has expanded, The Rapid has not sidizes fares allowing students, faculty and Meanwhile, The Rapid’s PASS program is had a hard time finding and keeping qualified staff to pay 25 cents per ride with a valid designed to help people connect with Rapid drivers; however, finding qualified people to Aquinas ID card. In partnership with Ferris buses who find getting to the nearest bus line

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a challenge. If a person lives more than 1/3 of changing demographic that is causing greater Contact: The Rapid, 300 Ellsworth SW, a mile from a bus line, a PASS vehicle will interest in public transit,” Varga said. “This Grand Rapids, MI 49503-4005. pick up and carry that person to the nearest changing demographic is coming primarily Phone: 616-456-7514. bus stop for a fee that includes a transfer to a from two sections of the U.S. population — Email: [email protected]. fixed-route bus. The service is available Baby Boomers and the Millennials.” Website: www.ridetherapid.org. seven days a week during the same hours as According the Pew Research Center, the The Rapid. PASS vehicles are wheelchair country’s newest generation, the Millennials, nown for its beautifully maintained accessible, however drivers cannot assist pas- are approaching age 30, with its youngest public squares in its historic district, sengers to or from the vehicles. members approaching adolescence. The Baby KSavannah, GA’s public transporta- The Rapid’s Americans with Disabilities Boomer generation are those who were born tion needs are served by Chatham Area Act (ADA) paratransit service, called between 1946 and 1964, which means many Transit (CAT). The authority is truly multi- GO!Bus, offers door-to-door mobility for are retired or approaching retirement. modal, offering fixed-route bus, paratransit seniors and the disabled in the six cities in “Many Baby Boomers are coming back to and CAT Bike, the first municipal bike sharing the authority. The service is for those whose the urban core from the suburbs and getting program in Georgia. CAT also offers a street- disabilities prevent them from riding on reg- rid of one car,” Varga said. “Meanwhile, car and ferry service. ular fixed-routes. fewer Millennials are obtaining drivers “CAT is a mostly urban authority with some “The paratransit service is provided under licenses than in past generations, and are rural service,” said CAT CEO Dr. Chadwick contract with MV Transportation. There are moving into cities that have good mobility Reese. “The authority averages about 4 mil- 68 buses in the paratransit fleet,” Varga said. options. lion miles a year on its fixed-route service and “We also have some contracts with other “Cities where public transit, bicycling and about 1 million miles a year for paratransit. entities such as the Workforce Development walking are really highlighted are providing On an average weekday, we carry about Board for work-related trips from outside the the kind of mobility options that many Baby 13,000 to 14,000 passengers. Annually, we six-city area. We also contract with another Boomers and Millennials want. In cities that carry about 2.5 to 3 million fixed-route and agency to meet a lot of community mental really pursue this strategy, public transit will paratransit riders, with about 3.3 million peo- health transportation needs.” continue to gain a lot more support. ple on all modes.” Looking down the road, Varga said The “I think we are at a good time here in All CAT buses contain features and equip- Rapid will continue to build upon the support Grand Rapids in terms of what we have been ment that allow passengers with disabilities to the system has garnered for regional trans- able to accomplish. Public transportation is board, ride, and exit vehicles easily. portation. becoming more important to the nation and Savannah boasts the nation’s largest regis- “I think one thing many of us in the indus- especially in those cities that are really trying tered Urban Historic Landmark District. The try should start paying attention to is the to attract talent, growth and development.” city has 22 green squares and more than 1,600

See us at UMA Motorcoach Expo Booth #1115

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“CAT’s primary ‘internal’ customers are its bus attract more of the choice rider market. operators. The basic idea is that all CAT staff “We experienced a record high in ridership a couple of years ago with a more than 20 per- members work to support bus operators in what cent increase; however, this year it is down they have to do to best perform their jobs... This about 2 percent.” is a somewhat different approach than what we The River Street Streetcar accommodates 54 passengers, while making six stops along have taken for the past 40 or 50 years.” River Street. The streetcar also connects — CAT CEO Dr. Chadwick Reese with the Savannah Belles Ferry system. The historically and Savannah Campus and Virginia College in ferry system is an alternative to the architecturally sig- Savannah. Talmadge Bridge, serving as a link between nificant structures, CAT’s Universal Pass (U-Pass) Program Savannah and Hutchinson Island, site of the CAT CEO all within a 2.5- allows all students of a participating institu- Savannah International Trade & Convention Dr. Chadwick Reese square-mile area. tion to ride CAT buses anywhere at any time Center and the Westin Savannah Harbor While the majority of CAT riders are people without charge. Resort & Spa. traveling to and from work, Reese said, with its The city of Savannah is located on the When it comes to customer service, CAT’s many attractions, Savannah also hosts a large Savannah River, about 20 miles from the strategy is to emphasize to its staff the impor- segment of tourists throughout the year. Atlantic Ocean. The Savannah River is one of tance of serving both “internal” and “external” “We are very much a tourist market,” Reese historic Savannah’s most popular attractions. customers. said. “In addition to tourists, about 20 percent Savannah is the largest port in Georgia and is “CAT’s primary ‘internal’ customers are its of the population is college students. In all, located near the U.S. Intracoastal Waterway. bus operators,” Reese explained. “The basic about 30 percent of the mobility needs of this Tour boats, yachts, tugboats and ocean-going idea is that all CAT staff members work to community involve tourists and college stu- vessels can be seen on the river. support bus operators in what they have to do dents.” A staple of the riverfront scene is CAT’s to best perform their jobs. Savannah is the home of one of the largest River Street Streetcar, a classic style vehicle “Mechanics are required to look at bus art schools in the country — the Savannah that operates Friday through Sunday every operators as their customers. The people who College of Art and Design (SCAD). Also week. service the bus and who work in the office located in the city are Savannah State “We are looking at expanding our streetcar must consider bus operators as their cus- University, Armstrong Atlantic State network,” Reese said. “In addition, we are tomers. This is a somewhat different approach University, Savannah Technical College, moving to a more regional system, which will than what we have taken for the past 40 or 50 South University, University of Phoenix – feature express and park and ride services to years.

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“This strategy is based on the notion that we transportation system. can motivate operators to perform and provide Each paratransit lift-equipped a level of customer service to ‘external’ cus- van accommodates three wheel- tomers (passengers) similar to what our staff chair passengers or up to 10 seat- provides the bus drivers.” ed passengers. Paratransit opera- CAT employs nearly 300 people. While the tors assist passengers on and off system has had no problems in finding and the vans. Service is typically pro- keeping qualified fixed-route bus operators, vided from door-to-door. Reese reported there has been some turnover While funding is a problem for in its paratransit operation. many transit systems across the Chatham Area Transit “We have a union that represents the bus country, CAT has a series of rev- and paratransit operators, as well as mechan- enue streams, according to Reese. bus as a “choice” option. ics and utility workers,” Reese said. “We have “We have experienced good support from “The percentage of people in the 18- to the local government 24-year old age group with drivers licenses “The younger generation is choosing to drive less with the funding is down more than 20 percent since the and choosing more fuel-efficient automobiles. mechanisms that are 1970s, which is an issue of choice and not This societal shift, coupled with the trend of in place,” he said. one of necessity,” Reese said. “The younger “We have a dedicated generation is choosing to drive less and people opting to move from suburbia back to the property tax for tran- choosing more fuel-efficient automobiles. city... is where I think the future of public transit sit operations and we This societal shift, coupled with the trend of in our community lies.” just had a 19 percent people opting to move from suburbia back increase in property to the city and who are looking for alterna- just executed a new labor agreement, so hope- taxes for public transit. tive means of transportation, is where I fully that will begin to stabilize the turnover “CAT uses a portion of local sales tax rev- think the future of public transit in our com- we have had in paratransit.” enues dedicated for local matches for capital munity lies.” CAT’s paratransit service transports eligible projects. There is also a hotel and bed tax, Contact: Chatham Area Transit, persons with disabilities throughout Chatham which funds our downtown operation.” P.O. Box 9118, Savannah, GA 31412. County. This includes people who are unable, In discussing the future of public transit, Phone: 912-233-5767. due to a permanent or temporary physical or Reese sees positive signs that the younger Email: [email protected]. mental disability, to use the fixed-route public generation is more likely to embrace riding the Website: www.catchacat.org.

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UMA EXHIBIT HALL HOURS he City of Angels, otherwise known as February 17 - February 19 tion will be open from 10:30 a.m. to 5 p.m. at the Los Angeles, CA, is home to the United Exhibit Hall lobby. Additionally, the UMA State TMotorcoach Association’s (UMA) Association Summit is scheduled from 1 to 5 Motorcoach Expo 2014 at Travel Exchange. MONDAY p.m. on Sunday. Also taking place on Sunday For the second year in a row, the UMA Expo Sneak Preview, 4:30 - 6:30 p.m. will be various sightseeing tours from 9 a.m. to will coincide with the National Tour noon as well as NTA educational sessions from Association (NTA) Annual Convention. The TUESDAY 2 to 4:30 p.m. two organizations will be co-locating their A main event, scheduled for 7:30 to 10 p.m. events on February 16-20, 2014, at the Los 10 a.m. - 5 p.m. on Sunday, will be the UMA & NTA Welcome Angeles Convention Center. Reception/Icebreaker at Universal Studios NTA’s educational sessions and the NTA Mall WEDNESDAY Hollywood. are open to all UMA Motorcoach Expo partici- 9 a.m. - Noon Monday, February 17, starts with UMA regis- pants at no additional cost. Meanwhile, UMA’s tration scheduled from 7:30 a.m. to 6:30 p.m. A educational sessions and Expo floor are also joint UMA/NTA opening ceremony and break- open to all NTA convention participants at no fast is scheduled from 8 to 9:15 a.m. on Monday additional cost. Joint events are open to all par- February 20, are open to UMA Expo partici- with CBS News Travel Editor Peter Greenberg ticipants as well. NTA’s Exchange appointments pants for an additional fee. serving as the keynote speaker. This will be fol- on Wednesday, February 19, and Thursday, On Sunday, February 16, UMA Expo registra- lowed by the UMA Active Member Meeting and

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A Broadway Luncheon is set for 12:15 to 1:45 p.m. on Monday, and will be followed by The Los Angeles the second group of UMA Concurrent Solution Convention Center Sessions, scheduled from 2 to 3 p.m. They are: n FMCSA Safety Management Cycle (Operations); n Converting Price Shoppers to Value Buyers (Marketing); n The Performance Puzzle: Strategies of Successful Operators with a Focus on Managing Maintenance and Costs – Part I (Finance); and, n Developing a Tour Operation (Travel Exchange). The third group of UMA Concurrent Solution Sessions on Monday are slated for 3:15 to 4:15 p.m. They are: n Understanding the Affordable Care Act (Operations); n Website Optimization: Increasing Your Site’s Traffic – Part I (Marketing); n The Performance Puzzle: Strategies of Successful Operators with a Focus on Legislative & Regulatory Update, which will Solution Sessions is scheduled from 11 a.m. to Managing Maintenance and Costs – Part II take place from 9:30 to 10:45 a.m. Also starting noon on Monday. They are: (Finance); and, at 9:30 a.m. and running until 4:30 p.m. is the n Making the Right Hiring Decisions As n Motorcoach Marketing Council’s Operator UMA Maintenance Interchange. Motorcoach Demand Picks Up (Operations); Tool Box (This session will be repeated at 8:30 a.m. owners, operators and maintenance personnel n Buying Media (Marketing); on Wednesday, February 19, at the Exhibit Hall.) are invited to openly discuss maintenance issues n Public/Private Partnership (Finance); and, Meanwhile, the NTA Destination Pavilion at this event. n Travel Itineraries vs. Hours of Service – Open House & Ice Cream Social, designed for The first group of several UMA Concurrent Making it All Work Together (Travel Exchange). UMA attendees, is scheduled from 3 to 4:30 p.m.

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A major event on Monday will be the UMA Improves Company Profitability and Visibility; The final day that the Exhibit Hall will be Expo Exhibit Hall and NTA Mall Sneak and Tires, Tires, Tires! (both sessions from 9 to open for the 2014 UMA Motorcoach Expo at Preview, taking place from 4:30 to 6:30 p.m. 10 a.m.); Travel Exchange is Wednesday, February 19. Exhibitors will give demonstrations and show- n Bus Operators Beware! Plaintiff Attorneys Show floor hours for that day are 9 a.m. until case their latest industry products and services Have You In Their Crosshairs; and Website noon, with registration beginning at 8 a.m. A during the sneak preview. Also taking place at Optimization: How to Maximize Your Site’s continental breakfast at the Exhibit Hall will this time will be the first day of the Motorcoach Potential During Development - Part II (both take place from 8 to 9 a.m., while a luncheon is Marketing Council’s silent auction. sessions from 10:15 to 11:15 a.m.); scheduled from 12:15 to 1:30 p.m. The final A number of NTA events will also take place n Driver Background and the Safety Motorcoach Marketing Council Silent Auction on Monday. These include the NTA Mall being Management Cycle (from 1 to 2 p.m.); is scheduled from 9 to 10 a.m. open from 7:30 a.m. to 6:30 p.m. as well as n Improving Your Odds: Implementing a Also taking place on Wednesday are several NTA educational sessions and pavilion Continuous Safety Improvement Program UMA Concurrent Solution Sessions at the appointments. (from 2:15 to 3:15 p.m.); and, Exhibit Hall. Topics include: The UMA Motorcoach Expo at Travel n Technology and the Motorcoach n Motorcoach Marketing Council’s Operator Exchange on Tuesday, February 18, will begin Experience: Comfort/Safety/Security; and Tool Box; and Brakes (both sessions from 8:30 at 7:30 a.m. with the Maintenance Comp - California Here I Come… Guidance for to 9:30 a.m.); etition. This event will last until 11 a.m. and California’s Diesel Risk Reduction Plan (both n FMCSA Safety Management Cycle - Part provide participants with a chance to compete sessions from 3:30 to 4:30 p.m.). II (from 9:45 to 10:45 a.m.); against each other to solve different mainte- The second day of the Motorcoach n Using Electronic Logs as a Management nance-related issues. Marketing Council’s silent auction will take Tool; Smart Ways to Raise Prices; Managing Tuesday’s UMA Expo registration is sched- place from 10 a.m. to 5 p.m. on Tuesday, while Fuel Costs; and Fuel Efficient Driving 101: uled from 8 a.m. to 5 p.m. There will also be a the council’s live auction begins at noon. “Eco Driver” Certification (all sessions from continental breakfast at the Exhibit Hall from 8 Meanwhile, members of the National 1:45 to 2:45 p.m.); and, to 9:30 a.m. Association of Motorcoach Operators (NAMO) n Reducing Unnecessary Idling: “Idle Free” The UMA Expo Exhibit Hall will be open will meet from 2 to 3 p.m. Driver Certification (from 3 to 4 p.m.) from 10 a.m. to 5 p.m. on Tuesday, allowing Also taking place on Tuesday will be several Many NTA-sponsored events will also take attendees to visit a wide variety of vendors. NTA events, including educational sessions and place on Wednesday, including educational ses- Lunch will be served at the Exhibit Hall from pavilion appointments. The NTA Mall will be sions and exchange appointments. The NTA 11:30 a.m. to 1:30 p.m. on this day. open from 8 a.m. to 5 p.m. Mall will be open from 8 a.m. to 5:30 p.m. Also taking place on Tuesday will be several Tuesday’s final event will be the UMA & NTA Wednesday will conclude with a joint UMA Education Sessions at the Exhibit Hall. Awards Dinner, scheduled from 6:30 to 11 p.m. UMA/NTA event “Tourism Rocks” from 9:30 Topics include: This will include a reception, dinner, a presenta- p.m. to 12:30 a.m. at the Hard Rock Café n Vehicle and Driver Certification that tion of awards and cigars/cordials/dancing. Hollywood. Tickets for exhibitors and non-

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exhibiting suppliers are $50 in advance and Royal Coach Tours: Travel Association (SYTA). In the past, many $60 on-site. All motorcoach operators attend- other members have asked a lot about price. Continued From Page 22 ing the UMA Motorcoach Expo are invited to Today, we are receiving more inquiries about the attend the event for free as guests. well. I believe the customer is No. 1, but our various amenities that are available on our equip- The UMA 10th Annual Ray Dupuis employees are also No. 1. When you have happy ment. More customers are willing to pay for the Memorial Golf Tournament is scheduled for employees, you have everything.” Wi-Fi, good service and repeat drivers,” Allen Thursday, February 20. The event is to be held She added that those involved with providing said. from noon to 6 p.m. at the Industry Hills Golf bus and motorcoach transportation should under- She noted that the latter point is very important Club in Industry, CA. stand that superior service must be rewarded with to certain student groups, such as those traveling A number of NTA events will also take place proper payment. In other words, carriers must long distance to visit the West Coast. on Thursday. These include the NTA Mall charge enough to make a profit. “Once here, they can be traveling with us for from 8 a.m. to 5:15 p.m., educational sessions, “I feel this has been one area in our industry four or five days. Their preference is often to have exchange appointments, a luncheon, and an that has often been a negative. Other companies, the same driver every year and we really strive to evening event from 7 to 10 p.m. and probably us as well, have struggled to keep make this happen. It helps to make their trip more Visit www.motorcoachexpo.com for more rates up. This puts everyone in our industry at a successful and enjoyable.” information. Dates, times and events are sub- disadvantage,” Allen said. “As a company, we are Allen stressed that the satisfaction employees ject to change. The Los Angeles Convention responsible for providing training and safe trans- of Royal Coach Tours receive when customers are Center is located at 1201 S. Figueroa St., Los portation in many different kinds of adverse con- happy with their service is immeasurable. Angeles, CA 90015. The phone number is 213- ditions. It’s important, therefore, to keep up with “We get such sweet letters from young stu- 741-1151. rates. This allows operators to buy better equip- dents, for example, on how a driver made their ment and employ the best drivers.” day. Our drivers get to take these students to many According to Allen, most bus operators in the fun and exciting places, while treating them well. Visit Busline Magazine San Francisco Bay Area have done a good job at They, in return, are very appreciative. This helps keeping their rates at acceptable levels. She said, make our jobs worthwhile,” Allen said. “There are During UMA however, operators in certain other parts of the many different types of people who need trans- at Booth country have struggled. portation options, and Royal Coach Tours is here There are encouraging signs, however, showing to help them out in a safe manner.” # 824 more people are understanding that price is not Contact: Royal Coach Tours, 630 Stockton Ave., everything. San Jose, CA 95126. Phone: 408-279-4801. “We are a member of the Student & Youth Website: www.royal-coach.com.

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NEWS From Bitzer: every time the compressor is switched on. Bitzer US, Inc., is a subsidiary of the Bitzer New CSV Series Of Screw Compressors Group of 36 companies. Bitzer is an independ- ent manufacturer of A/C and refrigeration com- In describing the Bitzer CSV series of intelli- bination with CSH and CSW series compressors pressors with sales companies and production gent, networkable compact screw compressors, for maximum efficiency and “no hassle.” sites for reciprocating, screw and scroll com- company spokespeople say the compressors are Further benefits of the CSV series include pressors as well as pressure vessels all over the more efficient due to the technology. The fully broad operating parameters spanning the entire globe. In 2012, 3,046 employees generated sales integrated frequency inverter is cooled by refrig- speed range, compact design, soft start function of 639 million euros. erant and includes automatic, variable speed and an automatic compressor system check Visit www.bitzerus.com for more information. control to ensure the right temperature profile. Proactive monitoring of the application limits Third Generation Of Birnie Family Joins Birnie Bus Company

Kait Birnie, third generation of the Birnie Family of Rome, NY, has joined Birnie Bus Service, Inc. She is the first member of the third generation of Birnies to join the family business. Kait Birnie has nearly four years of experience in corporate America. Having lived in New York City over the past four years, she brings sales “Images: BITZER US, Inc.” and marketing experience from Madison Square Garden and the retail adds to operational reliability. CSV series com- executive recruiting firm, Berglass + Associates. She is working on pressors send an advance warning to the over- operational support and business development for Birnie Bus. riding controller, allowing users to take pre- She is a graduate of Providence College in Providence, RI, and has a emptive action. bachelor of science degree in marketing. All CSV series compressors are fitted with In addition to its long standing partnership with the Syracuse Crunch of pressure and temperature sensors, oil heater the AHL hockey league as the official transportation provider, Birnie Bus control and power supply monitoring. recently retro-fitted a luxury motorcoach with leather seats and extended Kait Birnie Components are functionally pre-wired and test- leg room, hardwood floors, Wi-Fi capabilities and a lounge area. ed, for quick installation. Bitzer says the CSV Birnie Bus is also the official transportation provider for the new Utica Comets of the AHL. series compressors are also easy to use in com-

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Greyhound Orders 55 Additional Coaches From Prevost

Prevost announced that it has received an order for 55 more X3-45 and has nine strategically located parts and service centers in the United coaches from Greyhound in addition to the two orders it received earlier, States and Canada. for a total of 145 vehicles. Prevost Introduces NASCAR Merchandise Program

Prevost, official luxury motorcoach of NASCAR, has introduced a program which offers NASCAR licensed merchandise, inc - luding shirts, jackets, hats and backpacks. Out of the 145 vehicles ordered, 50 were delivered between April and Prevost hospitality, ex - September 2013. The 95 remaining coaches will be delivered in April and ec utive, and technical sup- May 2014. Prevost supplied Greyhound and First Canada (both part of port coaches serve as FirstGroup) with a total of 350 vehicles between 2008 and 2012, inclu- mobile work stations for sively. manufacturers, teams, and Prevost is a manufacturer of intercity touring coaches and a producer sponsors. Each race weekend, whether as a motorhome or as an executive of conversion coaches for high-end motorhome and specialty conversion. coach, Prevost says its motorcoaches play an integral role in the trans- Prevost has its main manufacturing facilities in Sainte-Claire, Quebec, portation and staging of NASCAR events across the country. Visit www.prevostcar.com for more information.

See us at UMA Motorcoach Expo Booth #607 See us at UMA Motorcoach Expo Booth #705 Page 42 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 43

ride,” according to the company. CH Bus Sales, Companies Purchase Temsa Coaches Inc. is the exclusive distributor of Temsa motor- Young Transportation & Tours Cavalier Coach Trailways coaches in the United States. CH Bus Sales is a privately owned corporation with an industry experienced ownership and management team. Young Transportation & Tours, located in Cavalier Coach Trailways, located in Boston, Temsa is a fully owned subsidiary of Sabanci Asheville, NC, has been offering transporta- MA, offers shuttle, charter, and tour services Holding in Turkey. tion services to the surrounding area since throughout the Boston area for a variety of groups including athletic teams, military, cor- Martz Trailways porate events, weddings, casino trips, and com- munity events. Martz Trailways, located in Wilkes Barre, PA, has been offering transportation services to the surrounding areas since 1908. The company began as a family operation and continues that tradition today. Currently operating 250 coach- es, the company recently purchased two 2013 Temsa TS 30s to join its large fleet. 1933. During the 2013 Christmas season, the company participated in the “Christmas is for Kids” toy drive, which was sponsored by a local radio station. The drivers, office staff, mechanics and own- Cavalier Coach has four Temsa TS 35’s. The ers purchased new unwrapped toys to be given company purchased its first TS 35 in the sum- to children who spent Christmas in foster mer of 2012 and recently took delivery of its homes and shelters. fourth. After collecting toys for two weeks, the com- “The TS 35 is constructed from stainless Temsa representatives say the TS 30 has pany filled a Temsa TS 30 with a variety of toys steel for extra durability and safety. An independent front suspension and automatic for the kids. They filled all 30 seats as well as American driveline is combined with European transmission, contributing to a smooth, com- the storage compartments below and drove the quality and craftsmanship to create a high qual- fortable drive. bus to the radio station to deliver the gifts. ity driving experience. The TS 35 has independ- Visit www.chbussales.com or Young Transportation & Tours purchased ent front suspension and automatic transmis- www.temsa.com for more information. two Temsa TS 30’s in October 2013. sion, contributing to a smooth, comfortable

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Corporate Coaches Takes Delivery Of Two 2014 Wheelchair Accessible Van Hool C2045L Motorcoaches

Corporate Coaches, Inc., headquartered in Ft. Lauderdale, FL, recent- ly took delivery of two wheelchair accessible 2014 Van Hool C2045L motorcoaches. With this addition, Corporate Coaches now has nine wheelchair accessible motorcoaches in its vehicle fleet. Corporate Coaches uses ABC Bus Companies’ Fleet Assist program, which provides con- Pictured left to right, are: City of Flint Mayor Dayne Walling and son, tinual service and per- MTA General Manager Ed Benning, MTA Board Member Joe King, U.S. forms tracked preven- Representative Dan Kildee, MTA Board Member John Northrup and tative maintenance. MTA Board Member Mike Zelley. These new motor- coaches will be used for in-town and out- Flint, MI, MTA Honors Veterans With Bus Wrap of-town single and Flint’s Mass Transportation Authority recently unveiled a fully multi-day charters for wrapped veteran’s bus in honor and gratitude of the service of area vet- corporate, school and other organizations, as well as airport and port erans. The bus wrap was sponsored by several organizations.The interior transportation services. of the bus has bus placards showing the history of wars the United States Corporate Coaches’ overall fleet size now includes more than 45 com- has fought in from the Revolutionary War to the Afghanistan War. mercial vehicles, including 33 full-size motorcoaches and three, 81 pas- “This bus is in honor of our veterans. It’s MTAs way of saying thank senger double decker motorcoaches, mini-buses, limousines, luxury you to those who have served in the past and those serving today,” MTA sedans and vans. General Manager Ed Benning said. “It was important to share this with Corporate Coaches is owned by Andy and Laurie Bardar, and has the community. When you have a mobile billboard, it serves as a daily been in business for 16 years. It has additional locations in Fort Myers reminder of how we honor our veterans. We ask that everyone take a and Orlando. Visit www.CorporateCoachesFla.com or www.ABC- moment and thank a veteran.” The veteran’s bus will be on the road for a Companies.com for more information. full year. Visit www.mtaflint.org.

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&$1$'$ (;32576$/(6 'L[LH(OHFWULF/WG 7HO %DVDOWLF5RDG )D[ &RQFRUG21  7ROO)UHH &DQDGD/.: (PDLOVDOHV#GL[LHHOHFWULFFRP ZZZGL[LHHOHFWULFFRPGL L O W L See us at UMA Motorcoach Expo Booth #811 See us at UMA Motorcoach Expo Booth #1033 Page 44 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 45

MCI Coach Sales Premier Coach Premier Coach says it has been buying Setra Peter Pan Bus Lines NJ TRANSIT coaches since 1992, the same year the Milton, MCI says Peter Pan Bus Lines is setting a NJ TRANSIT has awarded MCI a contract VT, charter company opened for business. In new company record by expanding its coach for 84 natural-gas-fueled commuter coaches September, it took delivery of five new Setra fleet with 42 MCI models within 12 months. By with wheelchair lifts. The new CNG coaches S 407s. Previous Setra brand coaches had the end of 2013, the Springfield, MA, company will replace coaches that have each logged come directly from Setra. Part of the Setra will have added 30 new MCI J4500 coaches as more than a half a million miles. Delivery will ComfortClass line, the S 407 offers German well as 12 MCI Commuter Coach models. begin in late 2014. engineering and European styling. Peter Pan says it is adding new coaches in The agency took delivery of 50 of the CNG Premier Coach says it chose the S 407s response to growing demand for intercity travel coaches in 1999 as part of a pilot program, primarily to serve its college contracts. The throughout the Northeast and to further update ordering an additional 27 CNG units the fol- company’s 64-coach fleet includes a total of its fleet. lowing year. 45 Setras, including several other S 407s Redesigned last year with new, angled LED Over the last three decades, MCI has sup- and one of the largest collections of headlights, the J4500 model also has a plied more than 2,350 commuter coaches to NJ TopClass S 417s in North America. The smoother ride, along with new EPA-mandated TRANSIT. ADA and Buy America compliant, company also has MCI D4005 and D4505 clean-diesel engine technology and system the MCI Commuter Coach is available in clean- coaches. enhancements that help with fewer emissions diesel, hybrid or CNG configurations. With five locations across three states, and conserve fuel, according to MCI. MCI won its first contract with NJ TRANSIT and a 37,000-square-foot facility with a full Peter Pan’s relationship with MCI began in for 700 MC-9 cruiser buses in 1982; the agency maintenance shop, Premier Charter is the the early 1970s. In addition to its Springfield purchased another 415 units in 1987. In 2000, largest operator in Vermont, serving all of headquarters, Peter Pan operates office and NJ TRANSIT awarded a contract to MCI for New England and eastern New York. garage facilities in Boston and Central 1,400 commuter coaches. Its clients include universities, colleges, Connecticut, employing 500 people company- The agency operates a fleet of 2,027 buses, charter groups, convention planners and the wide. Learn more at www.peterpanbus.com. 711 trains and 45 light rail vehicles, providing military, logging more than 2 million miles Visit www.mcicoach.com for more informa- nearly 223 million passenger trips each year. a year. Its website is www.premiercoach.net. tion about MCI.

SAFE, STURDY & DURABLE Safety Step will meet all your transportation needs…

s Safety Steps full line of transportation steps are designed specifically for the transportation industry s Anti-tip design makes it impossible to tip over with normal use s Transportation models provide a 6”, 8”, 10” or 12” boost s The 10" and 12" steps have brackets for extra durability s Rugged all-aluminum welded construction s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds s Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place s Durable powder coat finish available black, silver or safety yellow

To view all our transportation steps or to order online, visit our website: www.safetystep.net or call (888) 448-4237

January/February 2014 BUSLINE Page 45 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 46

Prevost Prevost

Prevost X3-45 The X3-45 carries on the Prevost tradition of innovation, showcas- ing advanced technologies. The Prevost Welded Rail System and Prevost Prevost H3-45 Electronic Stability Program take safety to a new level. With its striking appearance, the H-Series illustrates Prevost’s pas- Volvo’s D13 engine has smooth, quiet operation and drastically low- sion for continuous improvement. Prevost AWARE Adaptive Cruise ers emission of air pollutants. The Volvo D13 with advanced SCR exceeds Braking, the Prevost Electronic Stab ility Program, and the Prevost EPA emissions standards. Welded Rail System take safety to a new level. The Prevost X3-45 has the longest wheelbase in the touring coach Volvo’s D13 engine has smooth, quiet operation and drastically low- ers emission of air pollutants. The Volvo D13 with advanced SCR exceeds market (334.5 in.), giving passengers a smooth ride, and features the EPA emissions standards to bypass the industry in terms of environ- largest under-floor surface area (139 sq. ft.) in the industry. At 134 inch- mental care. es, the Prevost X3-45 has the lowest overall height of all seated coach- Using its multiplexed architecture, Prevost moved controls for key es, providing easy access to virtually any pick-up or drop-off site. functions from the dashboard to the steering wheel, helping to Equipped with the Prevost Advanced Multiplex System, the Prevost increase safety for all on board. Prevost’s Cluster showcases an insight- X3-45 delivers dependability and maximizes operational efficiency. The ful Driver Information Display (DID), providing significant advantages to user-friendly system features a multitude of benefits, including easier drivers and operators. Important information is easily communicated, maintenance, faster troubleshooting and quick and accurate diagnosis offering several valuable tools such as fuel data management, data log- of problems with vital components. ging and clear text display messages. Visually, the H-Series grabs public attention and embodies the Prevost Prevost brand and its unique DNA in a highly recognizable and memo- 35 Gagnon Blvd., Ste-Claire, Quebec GOR 2VO CANADA rable way. Its elegance and prestige confirm a company’s status and Tel: 418-883-3391 Toll-Free: 877-773-8678 reputation. Fax: 418-883-4157 Website: www.prevostcar.com

Model...... Prevost H3-45 Model...... Prevost X3-45 Seating Capacity...... 56 Seating Capacity...... 55 Length...... 45’ Length...... 45’ Width ...... 102” Width ...... 102” Height...... 146.25” Height...... 134” Wheelbase...... 314” Wheelbase ...... 334.5” Overhang (front/rear)...... 75” - 107” Overhang (front/rear) ...... 72.30” - 86.60” Inside Height (min./max.)...... Floor to Ceiling - 77” Inside Height (min./max.)...... Floor to Ceiling - 80” Turning Radius ...... 44.6’ Turning Radius ...... 42.6’ Tire Size...... 315/80 R22.5 Tire Size...... 315/80 R22.5 Engine...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP, 13L Engine ...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP, 13L Transmission ...... Allison World, 5th Gen., 6-Speed Auto. Trans.; Transmission ...... Allison World, 5th Gen., 6-Speed Auto. Trans.; Volvo I-Shift, 12-Speed Automated Manual Volvo I-Shift, 12-Speed Automated Manual Brakes...... All-Wheel Disc Brakes with ABS Brakes...... All-Wheel Disc Brakes with ABS Fuel Tank Capacity...... 230 U.S. gal. Fuel Tank Capacity...... 192 U.S. gal. Air Conditioning...... Bitzer 4FNCY Air Conditioning...... Bitzer 4FNCY Baggage Capacity...... 580 cu. ft. Baggage Capacity ...... 513 cu. ft. Wheelchair Lift Option...... Interchangeable Swap & Plug Wheelchair Lift Option...... Interchangeable Swap & Plug Steering ...... Steering Wheel w/Integrated Controls, Steering ...... Steering Wheel w/Integrated Controls, Tilt & Telescopic, and Integral Power Steering, Tilt & Telescopic, and Integral Power Steering, Variable Assistance Power Steering Variable Assistance Power Steering Available Suspension...... Wide-Stance Tuned Suspension w/Liftable Tag Axle Suspension...... Wide-Stance Tuned Suspension w/Liftable Tag Axle

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Prevost Prevost

Volvo 9700 Prevost X3-45 Commuter Coach

The Volvo 9700 is a coach that makes an impression. A modern exte- The X3-45 Commuter Coach is designed from the Prevost platform rior with characteristic Volvo feel is matched by an elegant interior fea- known for durability, reliability, and lifetime value. The X3-45 coaches are turing soft, gentle shapes and well-designed trim. constructed to be used in a demanding commuter application which Exceptional comfort abounds throughout the Volvo 9700. requires reliable vehicle performance, and the coach has been 12-year Electronically controlled air suspension and a rigid frame design make Structural Integrity Tested. Developed with a focus on transit operation con- for a confident, reassuring ride. A low interior noise level and comfort- cerns such as passenger safety, accessibility, low operation costs and ease able seats also ensure an enjoyable journey, and large tinted windows of maintenance, the X3-45 Commuter features a very reliable structure. provide excellent visibility all around. The Prevost Electronic Stability Program is the first system with High-efficiency brakes, electronic stability program, three-point rollover and under/over-steer protection and electronically compen- seat belts and Volvo-unique impact protection for the driver and the sates for quick reactions in adverse conditions, according to Prevost. other road users are just some examples of its safety equipment. With The Prevost X3-45 includes three-point seat belts on a 20G rated weld- all its service points grouped together logically, the Volvo 9700 is easy ed rail system for an exceptionally secure passenger environment. to maintain. Highly integrated components – like the D13 engine and I- Passengers of the X3-45 Commuter immediately notice the large entry Shift Transmission – simplify service scheduling and make for conven- area through the bi-part doors with the lowest steps and shortest stair- ient “one-stop shopping” when vehicles require maintenance. way, making it easier on mobility challenged passengers. Another fea- The I-Shift is an intelligent transmission system that combines the ture noticed by passengers is the high interior space – a full 80-inches robustness and dependability of a manual gearbox with the comfort of space from floor to ceiling. Additionally, the commuter can be outfit- and convenience of an automatic transmission. Its latest generation ted with a Wi-Fi system, state-of-the-art sound and video, and electrical ensures substantially improved performance and fuel economy. outlets at each seat to keep passengers plugged in and in touch while Productivity, efficient design and safety define the Volvo 9700. commuting. Model ...... Prevost X3-45 Commuter Coach Seating Capacity ...... 57 Length...... 45’ Model ...... Volvo 9700 Width ...... 102” Seating Capacity...... 54 Height...... 134” Length...... 45’ Wheelbase ...... 334.5” Width ...... 102” Overhang (front/rear)...... 72.30”; 86.60” Height...... 145” Inside Height (min./max.) ...... Floor to ceiling - 80” Wheelbase...... Between front and tag axle - 254.84” Turning Radius ...... 42.6’ Overhang (front/rear) ...... 112” - 109” Tire Size...... 315/80 R22.5 Inside Height (min./max.) ...... Front - 77.2”; Rear - 72.8” Engine...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP,13L Turning Radius...... 42.83’ Transmission ...... Allison World, 5th gen., 6-speed auto. trans. Tire Size...... 315/80 R22.5 Brakes...... All-Wheel disc. w/ ABS Engine ...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP, 13L Fuel Tank Capacity...... 192 U.S. gal. Transmission...... Volvo I-Shift, 12-Speed Automated Manual Air Conditioning...... Bitzer 4FNCY Brakes...... All-Wheel Disc Brakes w/ABS double circuitry Baggage Capacity ...... 513 cu. ft. Fuel Tank Capacity...... 210 U.S. gal. Wheelchair Lift Option...... Interchangeable swap & plug Air Conditioning...... Carrier - AC353 GenIV Steering...... Steering wheel w/integrated controls, Baggage Capacity...... 400 cu. ft. (under-floor capacity) Tilt & telescopic, and integral power steering, Wheelchair Lift Option ...... Built in (Variable Assistance Power Steering Available) Steering ...... Tilt and Telescopic, and Integral Power Steering Suspension...... Wide-stance tuned suspension Suspension...... Wide-Stance Tuned Suspension w/Liftable Tag Axle w/liftable tag axle

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Motor Coach Industries Motor Coach Industries

MCI J4500 MCI D4505/D4005

Refined design. The J4500 coach delivers on its rank as the The workhorse. Designed for tough line-haul applications, MCI’s industry’s best-selling model for 10 years running, offering low 40- and 45-foot MCI D-Series coaches prove themselves with more total cost of operation and double-digit fuel economy gains units on the road in the United States and Canada than any other thanks to powertrain optimization. model. Built using MCI’s stainless steel construction, MCI D-Series Redesigned with heightened curb appeal and a more elevated coaches offer easy maintenance centered around an ACTIA multi- presence, along with bright, durable LED headlamps and a smooth plexing system. rear cap for more branding space, the J4500 also comes equipped Standard safety features are robust, with an emphasis on elec- with advanced safety systems including electronic stability con- tronic stability control, ATC, integrated tire-pressure monitoring trol; SmartWave tire-pressure monitoring; and fire detection and with always-on sensors, updated fire-suppression system, disc suppression as well as three-point passenger seatbelts. Options brakes with 6-channel ABS, and three-point passenger seatbelts. include such modern amenities as Wi-Fi and power outlets. Optional features include a steerable tag axle to make the D4505 extra-nimble and an auxiliary heater for more efficient cold- Motor Coach Industries; 200 East Oakton St., weather startups. Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: [email protected]; Motor Coach Industries; 200 East Oakton St., Website: www.mcicoach.com Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: [email protected]; Website: www.mcicoach.com

Model ...... MCI J4500 Model...... MCI D-Series Seating Capacity...... 56 Seating Capacity ...... 55; 47 Length ...... 45.58’ Length...... 45’; 40’ Height ...... 140.74” Height...... 137” Headroom ...... 78.25” Headroom...... 78.25” Turning Radius...... 47’ Turning Radius ...... 47’; 44.70’ Wheelbase...... 315” Wheelbase (s)...... 318”; 279” Floor - Low or standard...... Standard Floor - Low or Standard...... Standard Engine Options...... Cummins ISX, Detroit Diesel DD 13 Engine...... Cummins ISL, ISX Transmission ...... Allison B500 or, ZF Astronic Transmission...... Allison B500 Chassis ...... Monocoque Chassis ...... Monocoque Fuel Tank Capacity...... 183 gal. Fuel Tank Capacity...... 164 gal. Fuel Options ...... ULSD Fuel Options ...... ULSD Brakes...... Meritor all-wheel EX-225 disc Brakes...... Air or Hydraulic: Meritor all-wheel EX-225 disc GVWR ...... 54,000 lbs. GVWR...... 50,000 lbs.; 46,000 lbs.

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Motor Coach Industries Motor Coach Industries

MCI Commuter Coach Setra S 417 Safety and style. Built for highway speeds, the MCI Commuter Coach, which is Buy America-compliant and available in clean- Best-in-Class: Exemplifying exclusive European styling, German diesel, hybrid and CNG options, has earned its position as a North engineering and custom-tailored luxury, the Setra S 417 Top Class American leader in longer-distance express service for public offers more choices, with a second door, club corner lounge seat- transit systems. Strong and durable, it offers a rugged semi- ing, premium fabrics and galleys. Comfort and ambience delight monocoque structure that elevates passengers and drivers above passengers, and the optional TopSky and rear window offer the traffic, plus electronic stability control (ESC), tire pressure moni- best views anywhere. toring and a fire suppression system that make express routes, A true driver’s vehicle, the S 417 features an IFS suspension BRT and Bus-on-Shoulder service safer. The MCI Commuter Coach system for a smooth, quiet ride. The front collision guard, corner- offers a competitive per-seat price, plus low cost of operation and ing lights and rain/light sensors are just a few of the features con- the best MDBF rate. tributing to the model’s top safety standards. Vehicle monitoring capabilities, with integrated tire monitoring and an onboard diag- nostics system, ensure that drivers and maintenance profession- Motor Coach Industries; 200 East Oakton St., als are ideally equipped to increase uptime. Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: [email protected]; Motor Coach Industries; 200 East Oakton St., Website: www.mcicoach.com Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: [email protected]; Website: www.mcicoach.com

Model...... MCI® Commuter Coach D4500/D4000 Available in CNG, Hybrid & Clean-Diesel Model...... TopClass S 417 Seating Capacity...... 57 Passengers; 49 Passengers Seating Capacity...... 56 Length...... 45’; 40’ Length...... 45’ Height...... 137” Height...... 12’ Headroom ...... 78.25” Headroom ...... 6.6’ Turning Radius ...... 47’; 44.70’ Turning Radius ...... 481.7” Wheelbase...... 318”; 279” Wheelbase...... 280” Engine Options...... Cummins ISL, ISX or ISL G Floor - Low or Standard...... Standard Transmission...... Allison B500, Allison EP 50, Hybrid drive Engine ...... Mercedes-Benz OM 471 EPA 10 450 hp Chassis ...... Monocoque Transmission...... Allison B 500R or, ZF Astronic 12-speed Fuel Tank Capacity ...... 164 gal. CNG 114.6 (DGE) Chassis...... Monocoque Integral Diesel Gallon Equivalent Fuel Tank Capacity...... 180 gal. Fuel Options...... Clean-diesel, hybrid, CNG Fuel Options...... Ultra low sulfur diesel Brakes...... Air, disc with unitized hubs and preset Brakes - Air or Hydraulic...... Knorr disc brakes GVWR...... 50,000 lbs.; 46,000 lbs. GVWR...... 50,534 lbs.

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ABC Companies ABC Companies

Van Hool TX Van Hool CX

ABC and Van Hool introduced the Van Hool TX coach - the next gener- ABC and Van Hool introduced the Van Hool CX coach in November ation coach model - in November 2013. The revamp of the flagship T 2013. Added style and enhanced features redefine the hard working, model reflects a committed strategic shift in Van Hool product develop- versatile Van Hool CX. Along with the introduction of sleek new body ment, designed to more closely align its equipment offering with cus- styling, the new CX model has evolved to offer operators more standard tomers’ priorities. Now offering a retooled chassis design, the TX features features including key safety improvements, added serviceability, inte- expanded baggage capacity and a host of luxury appointments. Offering rior cabin comforts and more. For operators focused on fleet versatili- advanced technology and European design, the Van Hool TX class deliv- ty, the improved CX brings charters, tours, line hauls and more to the ers high-style to American operators. next level. For high-end tour operators, the new TX 40’ and 45’ coach models The new CS45 offers a significant style upgrade and includes a wide integrate Van Hool’s most advanced European technology and design, range of expanded passenger and driver-friendly features for tours, now offering many new standard features including these highlights: charters and commuter operators including: updated front and rear taller overall height (12’ 2 1/4”) expands underfloor baggage capacity to bumpers featuring integrated light clusters at headlight and taillight 464.39 cu. ft.; baggage door seals mounted on luggage doors for less positions, and added daytime running lights; LED luggage compartment maintenance; Detroit Diesel DD13 (450 HP) EPA 2013 engine; Goodyear lighting; Detroit Diesel DD13 (EPA2013) engine; Goodyear Marathon LHS Marathon LHS II 315/80 R22.5 + HL tires; power driver’s toll-window, heat- II 315/80 R22.5 + HL tires; Eberspacher hydronic L30 auxiliary heater; ed, with tinted tempered glass; new passenger courtesy shelves in rest- upgraded driver seat — ISRI 6800/348 (US, self-leveling/adjustable air room back wall; exterior lighting upgraded to include integrated light suspension, plus adjustable arm and headrest, 3-point automatic seat clusters and daytime running lights and static aiming lights integrated in belt); and 56 seats/Van Hool Bodyline reclining passenger seats front bumper; interior LED lightstrips cover full length of ceiling left and w/straighter back cushion and headrest, spring-loaded footrests, 2 up- right; standard back-up camera with in-dash display; and, 56 Van Hool folding armrests (fixed at wall side) and 3-point seat belts FMVSS 210 Bodyline reclining passenger seats offer straighter back cushions and compliant. headrests, plus 2 up-folding armrests (fixed on wall side) and 3-point seat Newly offered standard safety features include: daytime running belts FMVSS 210 compliant. lights; static aiming lights; Kidde fire suppression; back-up camera; and Newly offered standard safety features include: daytime running 3-point seat belts FMVSS 210. lights; static aiming lights; Kidde fire suppression system; back-up cam- era; and 3-point seat belts FMVSS 210.

Model...... Van Hool TX Model ...... Van Hool CX Seating Capacity...... 40’ - 48 Passengers; 45’ - 56 Passengers Seating Capacity...... 56 Passenger Length...... 40’; 45’ Length...... 45’ Width ...... 102” Width ...... 102” Height...... 12’ 2.25” Height...... 11’ 6” Inside Height (min./max.) ...... 77” Inside Height (min./max.)...... 75.75” Engine...... Detroit Diesel DD13 (450HP) EPA 2013 – Standard; Engine ...... Detroit Diesel DD13 (450HP) EPA 2013 – Standard; Cummins ISX 12.9 (425 HP) EPA 2013 – Optional Cummins ISX 12.9 (425 HP) EPA 2013 Emission w/DEF – Optional Transmission ...... Allison B500 Six-Speed Automatic (Gen5) Transmission...... Allison B500 Six-Speed Automatic (Gen 5) Chassis ...... Stainless Steel Chassis ...... Stainless Steel Air Conditioning ...... Integrated HVAC system / 134a Refrigerant Air Conditioning ...... Integrated HVAC system / 134a Refrigerant Wheelchair Lift Option ...... Braun NL-502 Wheelchair Lift Option...... Braun NL-501 or Ricon (BayLift®) Steering...... ZF Variable Ratio Steering Steering...... ZF Variable Ratio Steering Suspension...... Independent Front & Tag Axle Suspension Suspension...... Independent Front & Tag Axle Suspension

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ABC Companies Temsa

Temsa TS 30

The world class Temsa TS 30 coach is manufactured in Turkey Van Hool TD925 and was introduced to the U.S. market by CH Bus Sales in 2012. The TS 30 is a fully integral designed mid-size coach that provides the The highline Van Hool TD925 double deck coach makes a bold state- same level of comfort and amenities as a full size coach. ment in any marketplace. With passenger seating up to 81, this coach The TS 30 has independent front suspension and automatic is a industry frontrunner in reduced carbon emissions and fuel con- transmission, contributing to a smooth, comfortable drive. With sumption — providing an additional 43 percent more passenger capac- ity and up to 486 passenger miles per gallon. Featuring an upper deck an American driveline (Cummins/Allison), the TS 30 provides sky view rooftop, centrally located restroom, ample storage, front and excellent power and optimum serviceability. These are combined rear stairs, dual-deck entertainment system and more, the TD925 with European quality and craftsmanship to create a high quality offers one of the most innovative coach designs offered to the U.S. driving experience. It is tested to ensure the highest standards. traveling public since the Scenicruiser®. Despite its compact dimensions, the TS 30 has a tough, integral The generously proportioned steps and wide doorways provide stainless steel chassis for extra durability and safety. The luxury easy access and easy loading and unloading from both the front and interior integrates a high quality heating and air conditioning sys- the rear staircases. The lowered aisle and increased interior height tem, abundant luggage space, a restroom and reclining seats. enable every passenger to walk upright through the coach. Three point The TS 30 is appropriate for smaller groups and is more eco- seat belts are standard on all seats. Individual lighting and ventilation, nomical to purchase and operate than a larger coach, according together with state-of-the-art, integrated heating and air conditioning to the company. It is fuel efficient and kind to the environment as systems with upper and lower controls at each level, provide a com- well as an operator’s finances. fortable environment for all the passengers.

ABC Companies; 1506 30th Street, NW; Faribault, MN CH Bus Sales/TEMSA 55021 USA; 507-334-1871 Fax: 507-334-0246 1645 Lyndale Avenue N. Ste., 102 Faribault, MN 55021 E-mail: [email protected] Phone: 507-331-7911; Fax: 507-331-1338 Website: www.abc-companies.com Website: www.chbussales.com

Model...... Van Hool TD925 Seating Capacity...... 59 Upper & 22 Lower Deck (81 Passengers); Model...... Temsa TS 30 Restroom Deletion – Add 2 seats (83 Passengers) – Optional Seating Capacity...... 30 passengers with restroom Length...... 44’ 4-9/32” Length ...... 30.64’ Width ...... 102” Width...... 94.64” Height...... 13’ 1-1/16” Height...... 10.89’ (including air conditioner) Engine...... Cumins ISX 11.9L 2010 Emission Engine...... Cummins ISB 6.7 250 HP-EPA 13 Transmission...... Allison B500R (Gen IV) Type of Fuel ...... Diesel Chassis ...... Stainless Steel Chassis ...... Frameless monocoque in stainless steel Air Conditioning...... Eberspacher Integrated HVAC system Air Conditioning ...... Full auto HVAC system/roof type unit Wheelchair Lift Option...... Foldable Wheelchair (ADA) Ramp (27 KW cooling, 39 KW heating) with two tie-down positions in lower deck Wheelchair Lift Option...... No Steering...... ZF Variable Ratio Steering Steering ...... ZF Suspension...... Independent Front & Tag Axle Suspension Suspension...... Independent front suspension w/shock absorber

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Temsa Temsa

Temsa TS 35 Temsa TS 45

The world class Temsa TS 35 coach is manufactured in Turkey The world class Temsa TS 45 is manufactured in Turkey and is and was introduced to the U. S. market by CH Bus Sales in 2009. being introduced to the U.S. market in 2014. The TS 45 is a fully The TS 35 is a fully integral designed mid-size coach that provides integral full size coach constructed from stainless steel offering the same level of comfort and amenities as a full size coach. This strength and stability. This coach is tested to ensure the highest mid-size coach offers a luxurious and spacious interior for pas- quality performance. sengers and driver. With an American driveline (Cummins/Allison), the TS 45 pro- With an American driveline (Cummins/Allison), the TS 35 pro- vides raw power and optimum serviceability. These are combined vides excellent power and optimum serviceability. These are com- with European quality and craftsmanship to create a high quality bined with European quality and craftsmanship to create a high driving experience. quality driving experience. This 57 passenger coach ensures the safety of passengers by The TS 35 is constructed from stainless steel for extra durabil- offering the highest safety features on every coach. Standard fea- ity and safety. It is stringently tested to ensure the highest stan- tures include an engine fire suppression system, lane departure dards. The TS 35 is appropriate for smaller groups, more econom- warning system, tire pressure monitoring system, ABS, ATC, ESC, ical to purchase and operate than a larger coach, but with the RSC, brake pad wear monitoring and warning system, and 3-point same high-end features, according to the company. safety belts.

CH Bus Sales/TEMSA CH Bus Sales/TEMSA 1645 Lyndale Avenue N. Ste., 102 Faribault, MN 55021 1645 Lyndale Avenue N. Ste., 102 Faribault, MN 55021 Phone: 507-331-7911; Fax: 507-331-1338 Phone: 507-331-7911; Fax: 507-331-1338 Website: www.chbussales.com Website: www.chbussales.com

Model...... Temsa TS 45 Model...... Temsa TS 35 Seating Capacity...... 57 passengers with restroom Seating Capacity...... 40 passengers with restroom Length...... 45’ Length ...... 35’ Width ...... 102” Width...... 100.4” Height ...... 11.6’ Height ...... 11.5’ Engine...... Cummins ISX 425 HP-EPA 13 Engine...... Cummins ISL 8.9 345 HP-EPA 13 Type of Fuel ...... Diesel Type of Fuel ...... Diesel Chassis ...... Frameless monocoque in stainless steel Chassis ...... Frameless monocoque in stainless steel Air Conditioning...... Full automatic HVAC system / 6 cylinder Air Conditioning...... Full automatic convector system/ Bitzer A/C compressor with brushless evaporator and condenser Roof type air conditioning unit 32 KW/Carrier 05G Wheelchair Lift Option...... Yes Wheelchair Lift Option...... Yes Steering...... ZF Servocom 8098 Steering ...... Power Steering Suspension ...... Independent front suspension w/2 shock absorbers; Suspension ...... Independent front suspension Rear suspension w/4 shock absorbers; w/adjustable shock absorber Tag suspension w/2 shock absorbers

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Glaval Bus

Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring…

Glaval Legacy

The Legacy is built on the heavy-duty Freightliner S2C chassis and powered by the proven Cummins 6.7L ISB diesel engine and Seating for 175, Homestyle Cooking, Daily Specials, Allison transmission. Built with rear air-ride suspension, the Buffet, Soup & Salad Bar, Full Menu, Carry-Out Legacy is sure to impress with stylish beauty, outstanding ride quality and rugged durability. (815) 562-5840 Whether looking for first-class transportation or even public shuttle service, the Legacy is just the answer. The Legacy can seat up to 45 passengers and is available with a wide variety of ADA- compliant paratransit options. Also available with rear luggage, overhead and under floor storage, the Legacy has the versatility to fit all transportation needs. Seating for 40, Specialty Sandwiches, Glaval Bus Homemade Soup, Fresh Salads & Sides, 914 CR #1 North Blue Bunny Ice Cream! Elkhart, IN 46514 (815) 561-9595 800-445-2825 Website: www.glavalbus.com Designated Bus Parking and Pull-Thru Fueling Island Bus Drivers & Tour Guides Eat free! Mini-Mall — 2 Stores Model...... Glaval Legacy Seating Capacity...... 45 Max with over 5,000 sq. ft. of shopping! Length...... 32’, 35’, 37’ and 40’ Width...... 96” and 102” ATM,Major Credit Cards accepted. Height ...... 129” Engine ...... Cummins 6.7L Diesel Transmission...... Allison 2200 PTS w/Park Pawl 5-Speed I-39 & Hwy 38, Exit 99 Chassis...... Freightliner S2C Rochelle, IL Air Conditioning...... Carrier/Mcc, ACC, Trans Air and ACT Wheelchair Option...... Accommodates up to 14 Steering...... Tilt/Telescopic OPEN 24 HOURS Suspension ...... Front Spring, Rear Air Ride Please call ahead!

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Amaya-Astron Seating three-point seat belts. Seat models Torino G Plus and Company Officers: Tom Bush, President and COO; Deb See Ad On Page 18 A-2TEN offer quality in three-point seat belt technolo- McDermott, Vice President Marketing and Business Pirules 16E, Complejo Industrial Cuamatla gy, plus well known ergonomic design and additional Development; Dave McLaughlin, Vice President of Sales Cuautitlán Izcalli, 54730 MEXICO knee room provided in all Amaya-Astron seats. 14 Products: American Seating delivers products and +52(55)5881-2007 services that get millions of riders to their destinations E-Mail: [email protected] American Seating every day. It manufactures passenger seating for city Website: www.amaya-astron.com.mx 401 American Seating Center service bus, rail, motorcoach and mobility-aid secure- Company Officers: Donovan Albarran, Export Sales Grand Rapids, MI 49504 USA ment, and continues to provide solutions for value and Director; Rosario Arellano, Sales and Customer Service 616-732-6600 E-Mail: [email protected] durability. Its products are on the road and rail each day Products: Passenger seats for buses and coaches, with Website: www.americanseating.com in every major North American city. 14

Bergen Auto Upholstery Co., Inc. See Ad On Page 56 ThinkThink FMVSSFMVSS 302302 ProtectsProtects 375 North Street, Secaucus, NJ 07094 USA 201-457-9100 FAX: 201-457-9103 PassengersPassengers and Equipment?Equipment? E-Mail: [email protected] Website: www.bergenseat.com Products: Seat replacement and complete interior refurbishing, including seat covers, ceilings, sidewalls, lav area, under racks, dash, entrance door. Parts distrib- utor for American, National and Amaya seat parts with large inventory in stock. Bergen offers a complete cleaning service, seat cover shampooing, seat frame cleaning, cleaning of sidewalls and A/C ducts, and shampooing of any carpeted surface. Bergen road crew is available to install on location. 14

Chestnut Ridge Foam, Inc. See Ad On Left 443 Warehouse Drive, P.O. Box 781 Latrobe, PA 15650 USA 724-537-9000 FAX: 724-537-9003 E-Mail: [email protected] F.R. Cushioning CR SAFGUARD™ XL (meets FMVSS 302) Fire-Resistant Cushioning Website: www.chestnutridgefoam.com Company Officers: Carl Ogburn, President; George Both seats above were subjected to BS 5852 Source 2 Ignition. Romanish, VP, OPS; Mike Shannon; Sales Manager Products: SAFGUARD XL fire-resistant seat cushion- SAFGUARD™ XL Fire-Resistant Cushioning… ing to comply with F.T.A. fire safety criteria. SAF- • Complies with advanced F.T.A. fire safety criteria. GUARD XL eliminates the profuse burning and • Minimize risk and liability related to vehicle known fire hazards associated with FMVSS 302 cush- fire safety. ioning if exposed to open flame ignition sources. • O.E.M. and maintenance seat retrofit applications. Provides the fire performance needed in today’s envi- ronment. The use of F.T.A. fire performance criteria Telephone: 800-234-2734 helps avoid the potential for individual and transit Call for specifications. Easily added to seating Fax: 724-537-9003 authority liability. This fire-resistant cushioning is requirements within vehicle bid packages. e-mail: [email protected] available to all seating manufacturers for O.E.M. vehi- Page 54 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 55

cles and to maintenance facilities as replacement cush- of various contents. All fabrics offered by De Leo – types of buses. It designs, tests and builds seats for every ions. SAFGUARD XL represents major advance- Transportation are produced in Turkey. type of bus, coach, van and school bus. Freedman offers ments in seat cushioning durability and comfort. All logistics and distribution of De Leo – integrated 3-point seat belts for buses and coaches. A DVD is available showing comparative fire per- Transportation fabrics are done through the De Leo The company offers the “GO” seat, a thinner, cus- formance tests of completed bus seats. This DVD can warehouse in South Carolina. Customer Service and tomizable, modular seat; and Sanitized® anti-microbial help as an educational tool to depict how fire may billing are managed out of the corporate office in New Grab Rails. Freedman Seating is also a partner with impact bus vehicle interiors when seats are exposed to Jersey, while design and development of the fabrics is USSC/4One as a supplier of seats to the heavy-duty bus a minor flaming ignition source. Contact Chestnut conducted in its design office in North Carolina. De and BRT market. Within Freedman is the FSTL testing Ridge Foam for a free copy of this fire testing. The Leo - Transportation is now offering a stocked pro- facility. FSTL is an A2LA accredited lab, capable of in- use of fire-resistant cushioning is a necessity for any gram for five color books featuring 12 patterns as well vehicle testing and safety evalutaions. 12 vehicle catering to passengers having impaired mobil- as plain options. With over 100 years of combined ity. CR SAFGUARD XL can be added to new vehicle experience, the Edward B. De Leo Company, Inc. and Holdsworth Fabrics (Camira Group) seating specifications. 14 Epengle Tekstil, De Leo – Transportation stands ready See Ad Below to assist transit customers with custom designs, velvets 2840 Fortune Circle East , De Leo Textiles that meet industry specifications, and good values. 13 Indianapolis, IN 46241 USA See Ad On Page 56 317-484-0305 53 Dwight Place, Fairfield, NJ 07004 USA Fabric Services FAX: 317-484-0706 800-443-6909 103 Hinsdale Farms Road, Bristol, IN 46507 USA E-Mail: [email protected] E-Mail: [email protected] 574-848-5100 FAX: 574-848-1776 Website: www.holdsworthfabrics.com Website: www.deleoco.com Website: www.fabserv.com Company Officers: Steve Bullas, Chairman and CEO; Products: De Leo – Transportation, division of Products: Fabric Services is a provider of many fabrics, Andrew Schofield, Group Sales and Marketing Edward B. De Leo Co., provides bus, motorcoach, and leather, coated fabrics and flat-woven textiles for shuttle Director; Nick Brown, Finance Director; Terry Colbert, light rail fabrics to public and private transportation bus and motorcoach seating as well as interior trim appli- Director of Sales industries across North America. The company works cations. Other value-added services include custom cut- Products: Holdsworth Fabrics has been part of the directly with public transportation agencies and seat ting and lamination. 13 Camira Group since 2007 and during 2014 will be manufacturers. De Leo has exclusively partnered with changing its name to parent company Camira, reflect- Epengle Tekstil. Epengle, a provider of velvets to the Freedman Seating Company ing its wider ranging product capabilities and total fab- transportation industry in Europe and the Pacific Rim, 4545 W. Augusta Blvd., Chicago, IL 60651 USA ric solutions for passenger transport interiors. has specified fabrics as originals for Mercedes, EVO, 773-524-2440 FAX: 773-252-7450 Holdsworth’s manufacturing expertise covers not just Van Hool, Temsa, and Isuzu buses. De Leo and E-Mail: [email protected] the traditional plush wool moquettes, but also lighter Epengle have joined forces to present original equip- Website: www.freedmanseating.com weight pile fabrics with added design and texture, con- ment textiles, alternative patterns, and custom designs Products: Freedman Seating is a seat producer for all temporary flat weave fabrics for seating, and a wide Busline advert Jan 2014_Layout 1 17/12/2013 15:07 Page 1

  
     

          


                     

          

www.camirafabrics.com www.holdsworthfabrics.com 317 484 0305

See us at UMA Motorcoach Expo Booth #335 January/February 2014 BUSLINE Page 55 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 56

range of ancillary inteior trim fabrics for other surfaces over 68 years, the company first introduced these vel- 800-654-3824 FAX: 352-242-9290 within motorcoaches. vet pile fabrics to North America in 1997. Lantal is a E-Mail: [email protected] The Elements collection is a modern twist on tradi- supplier of upholstery and companion fabrics to bus Website: www.sardobus.com tional wool moquette, comprising 125 different design and seating manufacturers. 11 Company Officers: Lou Sardo, President; Sandy and color permutations available to order with a 4 week Follis, President of Sales; Kathy Cruse, National Sales leadtime for a 55 yard minimum order quantity. Added National Seating Co./CVG Manager fabric protection comes from Defender, Holdsworth’s 200 National Dr., Vonore, IN 37885 USA Products: Sardo Bus & Coach Upholstery’s crafts- triple action long-lasting fabric treatment, an invisible 800-222-7328 manship and customer service have made it an indus- protective shield making fabrics anti-bacterial, antifun- FAX: 423-884-4859 try leader in motorcoach and transit refurbishment. gal and anti-stain. Holdsworth, as it journeys on as E-Mail: [email protected] Sardo’s Professional Mobile Road Crew provides Camira, will continue to be represented by Wagner & Website: www.cvgrp.com experienced, on-site installation service at customers’ Associates (phone 919-552-4466) and BusTex Corp Products: Motorcoach driver and passenger seats. facilities. This minimizes down time, and gives cus- (phone: 303-404-0890. 14 New 4210 passenger seats feature all the comfort and tomers personal attention to every detail. Sardo also durability long associated with National Seating with manufactures custom fit seat covers for mail out serv- LaFrance Industries the added safety of 3-point seat belts. All National ice with instructions and seat cover liners for installa- 3536 Raymar Blvd., Cincinnati, OH 45208 USA Seating products are produced in the company’s tion. With seat covers, sidewalls, flooring and more, 513-871-5954 Vonore, TN, facility. 13 Sardo helps with all interior objectives. Sardo offers Website: www.mvmills.com/lafranceindustries warranties and guarantees its workmanship for as long Products: LaFrance fabrics are styled with patterns. It Recaro North America as a customer owns its coach. 14 offers eco friendly fabrics produced with recycled yarn. 4120 Luella Lane The yarn is produced utilizing post-consumer waste and Auburn Hills, MI 48326 USA Willingham Inc. post-manufacturing waste. The Eco fabrics are abrasive 248-364-3818 FAX: 248-364-3806 20008 244th Ave. S.E., Maple Valley, WA 98038 USA resistant and colorfast. All LaFrance fabrics are made in E-Mail: [email protected] 425-432-9867 FAX: 425-432-3668 the USA and are readily available. 10 Website: www.recaro-automotive.com E-Mail: [email protected] Company Officers: Elmar Deegener, Markus Website: www.willinghaminc.com Lantal Textiles, Inc. Kussmaul Company Officers: Jason Willingham, President; P.O. Box 965, Rural Hall, NC 27045 USA Products: Manufacturer of ergonomic seats for the Gene Willingham, CEO; Vivian Willingham, Sec - 905-823-9427 North American transit market. 14 retary/Treasurer Website: www.lantal.com Products: Seatcovers, complete interiors, floors, step Products: Lantal Textiles is a Swiss company spe- Sardo Bus & Coach Upholstery tread kits, parcel rack door and bay door pistons, cializing in the weaving of high-quality, well- See Ad On Page 29 foam rubber replacement kits, net pockets, cup hold- designed velvet pile fabrics for the bus industry. 503 S. Main Avenue ers, grab handles and accessories. Seat parts for all Though Lantal has been in business in Europe for Minneola, FL 34715 USA models. 12

If Your Seats Are Not Becoming To You, They Should Be Coming To BERGEN AUTO UPHOLSTERY

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Call, fax or e-mail us today for a quick quote, and see for yourself why Bergen Auto Upholstery is your seating headquarters. Bergen Auto Upholstery Co., Inc. 375 North Street, Suite U, Teterboro, NJ 07608 Toll Free: 800-732-8750 Phone: (201) 457-9100 Fax: (201)457-9103 e-mail: [email protected] website: www.bergenseat.com

See us at UMA Motorcoach Expo Booth #623 See us at UMA Motorcoach Expo Booth #428 Page 56 BUSLINE January/February 2014 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 57

PEOPLE Bitzer change. I believe this is the right time for me to find new challenges and the right time for new leadership to take the association into its At the start of 2014, Rob de Bruyn took over next phase of growth.” for Gianni Parlanti as managing director of During Simon’s tenure with NTA, she led the association in its first the subsidiaries: Bitzer Refrigeration Asia, co-located annual convention with the United Motorcoach Association Bitzer Compressors Indonesia and Bitzer at Travel Exchange, guided the association in developing a strategic Malaysia. From there, Bitzer looks after cus- business focus on growth travel markets including China inbound trav- tomers in Sri Lanka, Thailand, Hong Kong, el and faith-based travel, led the initiative to expand NTA’s internation- Taiwan, Vietnam, the Philippines, Indonesia, al presence, and helped with the organization's move from a manage- Singapore, Malaysia and Myanmar. ment firm to a self-managed association. de Bruyn will also continue to be responsible Simon completed her contract and remained with NTA through the Rob de Bruyn for India and Bangladesh as managing director. end of the calendar year. The NTA Board of Directors is conducting a He has been working for the company for more national executive search. Catherine Prather, NTA senior vice presi- than 20 years and, as managing director of dent, is serving the association as its interim president. Bitzer Compressors Indonesia, previously and Visit www.NTAonline.com for more information. more recently managing director of Bitzer India, has experience in the Asian markets. American Cooling Technology Following his activities in Asia, Parlanti will be director of business development at the head- James Schreiber and J. R. Lucas, founders of quarters in Sindelfingen, Germany. He has been American Cooling Technology (ACT), have working for Bitzer in Asia for eight years. announced the promotion of Dave Oberdorff to president and chief executive officer. Gianni Parlanti Volker Stamer has been named the new Oberdorff has been the general manager of director of stationary products at Bitzer ACT since starting with the company in 2011. Kuhlmaschinenbau GmbH in Sindelfingen, Schreiber will continue to lead the Germany. He combines this role with his previ- Engineering and Technical Group at ACT as ous duties as division manager customer sup- vice president focusing on new product devel- port - stationary products. opment as well as the ongoing engineering sup- Stamer is an engineering graduate of Ulm port of current products, while Lucas, as vice University of Applied Sciences (Fachho chschule Dave Oberdorff president, will continue to head ACT’s sales fur Technik) where he studied production technol- and marketing activities. ogy and specialized in thermodynamics, automa- American Cooling Technology (ACT) designs, manufactures, and sup- tion technology and business administration. ports a complete line of bus air conditioning systems for the transporta- tion industry, including systems for school buses, commercial, shuttle, Volker Stamer Visit www.bitzerus.com for more information. transit and para transit buses. ACT HVAC systems are available for both conventional and hybrid drive vehicles. In addition to its Bus AC product S.O.R.T.A. Welcomes New Member To Board Of Trustees line, ACT offers customers specification support, product testing, serv- ice parts and on-site product training services. Wael W. Safi, Pharm.D., corporate functions and open innovation Visit www.actusa.us.com for more information. manager for the San Francisco Bay Area and university relations for Procter & Gamble, was Cincinnati Metro recently named to the Southwest Ohio Regional Transit Authority’s board of trustees. Metro has appointed Frank M. Spataro as The Southwest Ohio Regional Transit executive director of human resources/EEO Authority (SORTA) is governed by a 13-mem- officer. He reports to Terry Garcia Crews, ber volunteer citizens’ board of trustees. Seven CEO and general manager. trustees are appointed by the City of Cincinnati A human resources professional with more and six are appointed by Hamilton County. than 35 years of experience, Spataro most Hamilton County appoints three of its own recently served as human resources director trustees and one each representing Butler, for the Village of Oak Park, IL, a suburb of Wael W. Safi Clermont and Warren counties. Chicago. Metro is a non-profit, tax-funded public service of the Southwest Ohio Metro employee Daron Brown has been Regional Transit Authority, providing about 17 million rides per year. named assistant director of the Fleet & Frank M. Spataro Visit www.go-metro.com. Facilities department. He will assist the Fleet & Facilities director with the daily operation Lisa Simon Steps Down of Metro’s maintenance department and con- As NTA President tinue to oversee the fleet maintenance pro- gram, which includes quality assurance, main- NTA has announced that Lisa Simon, CTP, tenance training and fleet support functions. has left her position as the association’s presi- Brown has worked for Metro in various dent. Simon had been with NTA for 28 years, capacities for more than 24 years. seven in the position of president. She said, “I Metro is a non-profit, tax-funded public have been with NTA for most of my profes- service of the Southwest Ohio Regional sional career, and during that time, we have Transit Authority, providing about 17 million seen an incredible amount of growth and rides per year. Lisa Simon Daron Brown January/February 2014 BUSLINE Page 57 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 58

BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT 717-697-5383 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 ELIZABETHTOWN LANCASTER 717-591-9864 YORK 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice. 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 59

BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT 717-697-5383 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 ELIZABETHTOWN LANCASTER 717-591-9864 YORK 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice. 0114Busline.4ISSUU_Layout 1 2/10/14 11:52 AM Page 60

CARRYING THE INDUSTRY FORWARD FOR 90 YEARS AND COUNTING.

In 1924, Eugene Prevost, a carpenter by trade, built the fi rst wooden motorcoach body. Today, the Prevost name is synonymous with dependability, performance, and craftsmanship. Though much has changed in regard to the materials, designs, and manufacturing processes used to create Prevost motorcoaches, our long-standing commitment to building and servicing quality vehicles remains the same. We are looking forward to many more decades of leading the industry with innovation and providing safe, comfortable, and memorable journeys for all of your passengers.

For more information: USA 336-393-3929 Canada 418-883-3391 www.prevostcar.com See us at UMA Motorcoach Expo Booth #442