Consultation Summary Report
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Community Transport Commissioning Draft Commissioning Strategy CONSULTATION SUMMARY REPORT Appendices Community Transport Commissioning Board October 2013 Community Transport Commissioning Strategy Consultation Report – Appendix 1 Responses through the Questionnaire from Users of Community Transport 428 Responses Returned 1. Who should be eligible to use community transport services? We are proposing that people will be eligible to use community transport services supported by the council on the basis that they find it difficult or impossible to use public transport and they have no access to a car. Agreement • 79 people indicated that they agreed or strongly agreed with the proposal with no further comment • I am now 92 years young when I could walk a little I joined dial-a-ride • it is a good idea and welcome by us to have one day out a week otherwise we have to get 3 buses to get from Hengrove to Stockwood • I believe any person child young person adult should be able to use if they have any difficulties using public transport • I would be lost without my weekly shopping trips plus day trips where and when possible • a wonderful thing community transport, it helps the elderly get out mainly shopping a break and a truly wonderful service • excellent idea more elderly people will be able to get out and about away from their house • Great idea more pensioners will be able to get out • Your proposals are good for people who find it difficult to walk • it helps me very much I get help on and off the buses • I am unable to walk to a bus stop or carry my shopping home so the more times that I am able to use a bus the better I have to have the transport to doctors dentist and foot clinic so I don’t know how I could do it without the bus it is a wonderful support please don’t take it away • I am 82 years old and have no access to a car and I have to walk with a walking stick so I rely on community transport • I agree to this proposal at the age of 95 as these people like myself would be house band and cost would increase elsewhere • I am 90 in early July and am quite severely disabled (I can only walk a few yards with 2 sticks) I cannot get as far as the bus stop and could not get on and off without assistance. I live alone and have no family and I have no neighbours in a position to help me. • this is vital as many of us disabled struggle with public transport shopping is impossible without CT supplying a door to door service • I think that this is a good proposal I know a lot of people who would like to use CT but have no access to it • I fully agree with the proposal that people will be eligible on the basis that they find it difficult or impossible to use PT the people who really need it must still be able to access this service • Elderly and disabled 1 Community Transport Commissioning Strategy Consultation Report – Appendix 1 • OAP and Disabled • I believe CT should still be for disabled and elderly this service provide us to do daily shops and appointments and trips • This seems reasonable as I am now able to us CT I am not eligible even for the 2 years that I was in residential care I could not use dial a ride even though not fit to travel by bus • it makes sense to have CT as so many older people don’t have a car can’t drive and have lost partners that did have cars • I agree with this proposal and don’t forget the wonderful drivers • I agree to the above proposal as this is very important for people with mobility problems • I agree that the service should only be for disabled and the very elderly it is currently being abused by people who could catch a bus • agree as an elderly less mobile person I am unable to access public transport near my home • I find this service a great help to me I would be lost without it as I had a stroke 10 months ago and would not be able to go shopping without this service • older people and the disabled • I need this service for my shopping I am 84 years old and find it difficult to carry heavy goods • this is a very good service as it is a lifeline I or many people who can use it is wonderful • I agree with the above proposal I am wheelchair bound I use BDAR and very grateful for such a wonderful service I would not be able to go out otherwise as I do not have a car to access • I believe this was what the service was originally for it shouldn’t be used just for a cheap means of transport for the abled as it has become. No wonder the funds for this service are becoming hard to justify there are people who need this service more desperately • we have a lot of people who do not have cars myself included and to get a bus is quite a distance and carrying heavy shopping up the steep hills is almost impossible so it means several journeys a week to go shopping in all wind and weathers is going to be very difficult without the community transport especially in the Bedminster down area. • some will combine a trip to their bank, post office this is to withdraw money for their day to day living costs also the CT bus also them to do a much better shop than would be possible if they had to walk from normal public transport stops the terrain for instance on Bedminster down is particularly hilly and this means door to door is essential for older people in this area • I totally agree I have no car available and therefore find myself using taxis to get around • this is already the legal criteria • a very good proposal that will able people with health problems to get out and about • shopping facility is a must for most elderly and disabled • it would be ideal for all to have this door to door service as bus service is disgraceful and it would be less cars on the road • people need this transport for a while then not as they have knee and hip replacements and get back to normal • the service has been invaluable to me and my friends as none of us have a car • this proposal is absolutely fine provided the eligible people are fully informed of how to access it easily I do not live in the proposed area for this service but in my area my next door neighbour only knew about how to make contact to CT by word to mouth she didn’t know if she was eligible 2 Community Transport Commissioning Strategy Consultation Report – Appendix 1 • I would like to be able to use it to go to church on a Sunday morning • I think that disabled and blind people and anyone with a mobility issue should be eligible • this is a very helpful service and means that I can visit a friend who is also housebound both in our 90s and do not feel confident enough to go out alone • as a disabled person myself I think this sort of service is very important and help people to get out and socialize or take part in activities • I don’t have a car and manage to use transport when the weather permits it has a lot of people from Frenchay who use this service • I think it’s a very good idea I have serious osteoporosis and public transport is horrendous I also have anxiety and don’t enjoy going far without help • agreed those eligible for transport especially have no access to a car and bus service not available • the reason that I want CT it would mean that I would be able to have it brought up into Penrith gardens where I live I find it difficult to walk to far • this is acceptable providing that it is low cost as most people falling into these categories are on low income • I sincerely hope that the CT service will continue to provide transport for all of the needs as we are unable to use transport • we use this service as we cannot walk far and it takes us from a to b directly and with family it is sometimes too far to walk to the car • in like to be an independent 77 year old as my family is very tight and get on really well • there are many that would benefit from a bus service as main routes are too far to carry shopping in our area of stoke bishop • it’s a god send to be able to use this service as I have had mobility issues for 16 years Comments About Medical Trips • I feel it is imperative that services remain available for access to Southmead hospital and other medical centres for the elderly and those with no access to a car • the hospital shunt service from Southmead to Frenchay is invaluable for people like myself • Easy access for hospital appointments • present service for elderly and disabled people seems to cover those who have difficulty getting to necessary places in their district such as some medical appointments and food shopping • very fair particularly frail OAPs who cannot get their trolleys off of the bus and medical appointments • hospital appointments each year Southmead orthopaedics centre it’s a long walk from the main entrance to the orthopaedic department also BRI appointments • this would be brilliant if it actually worked I feel really let down by this group as a person who goes to hospital twice a week and the RNBI once a week • I agree with this proposal as I would not be able to travel to med apps without CT • medical needs should have priority Comments About Age 3 Community Transport Commissioning Strategy Consultation Report – Appendix 1 • anybody over 50 • anyone who needs it whatever age they are • All pensioners • everybody elder and disabled over 55 years old • people circumstances change overnight one day they are able the next they are not make it should be over a certain age Comments About Bristol Dial-a-Ride • I am happy to pay the fee I’m just glad that I can still travel on BDAR • BDAR is my salvation as regards household shopping • I use the dial-a-ride service and this makes life a lot easier me and my neighbours would willing contribute to this service • I would very much appreciate CT however as a disabled person I have attempted to use the dial a ride service since registering with them some years ago.