sign in sign up
<<
Home , Akodia, Malwa, Mehidpur Road, Soyatkalan, Vikram University

Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

GOVERNMENT OF MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY DEPARTMENT OF POST, INDIA O/o The Sr. Supdt. of Post offices, Division -456010

To, The Sr/Supdt. of Post Offices Region Indore-452001

The Supdt. of RMS Indore ID DN. Indore

The Postmaster Ujjain HO/ HO

Tender No.:-J2/Tender/Comp.Printer/2012-13 Dated at Ujjain the 02-01-2013

Sub.:- Notice inviting Tender from reputed ISO 9001 firms or from reputed firm for comprehensive Annual Maintenance Contract of Equipments (Computers Servers/Nodes and Printers) at various computerized post offices of Malwa Division Ujjain.

This office has issued limited Tender Notice for AMC of computers and printers installed at various computerized post offices of Malwa Division Ujjain. The last date for obtaining tender forms is 24-01-2013.at.15.00hrs.interested firms/dealers/venders/organization/socities are requested to obtain tender notice from the office of the Sr. Supdt. of Post Offices Malwa Division Ujjain during working day from 09.30 to 18.00 hrs. on payment of Rs. 150/- only by crediting under ACG 67 in any post office and submit their tender to undersigned H.B. Sharma(Sr. Supdt. of Post Offices Malwa Division Ujjain) by name or before the date mentioned above.

All are requested to display the enclosed Tender Notice on notice board of the office for getting wide publicity. Enclosure:- As Above

(H.B. SHARMA) Sr. Supdt. of Post Offices Malwa Division Ujjain-456010

Copy to :- 1. The Chief Postmaster General M.P. Circle . 2. The Postmaster General Indore Region Indore. 3. The PRI (P) Ujjain H.O./Ujjain City for wide publicity

(H.B. SHARMA) Sr. Supdt. of Post Offices Malwa Division Ujjain-456010

- 1 - Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY DEPARTMENT OF POST, INDIA O/O THE Sr.SUPDT. OF POST OFFICES MALWA DIVISION UJJAIN-456010

(Technology Branch) Tender No. J2 /Tender/Comp./2012 Dated at Ujjain the 02-01-2013

NOTICE INVITING TENDER

Sealed Tenders are invited on behalf of President of India, from reputed ISO 9001 firms or reputed firm for Comprehensive Annual Maintenance Contract of Servers, Computers/Nodes and Printers herein referred to as equipments installed at various Post Offices in covering Malwa Division Ujjain . The method of submission of tender, amount of Earnest Money/Security Deposit and General Terms and Conditions applicable to supply has been mentioned in Annexure I. The work is to be performed strictly as per parameters/technical specifications given in Part II of Annexure II. The terms and conditions specific to the work have been mentioned in Part II of Annexure II. The proforma for submission of tender has been given in Annexure III (for Technical Bid) and Annexure IV (for Commercial Bid) to this Notice Inviting Tender.

2. Schedule of Tender

Tender No: J 2/ Tender /Comp./2012-13

Last date and Time of receipt of Tender: 28 -01 -2013 at 15.00hrs

Amount of Earnest Money Deposit as per Clause 3 of Annexure I : Rs.25000/- (Rupees Twenty Five Thousand only)

Price of the Tender Form: Rs. 150/-

Date & Time of Opening of Tender: 28 -01-2013 at 15.30hrs (Technical Bid) Venue:- O/O Sr. Supdt. Of Post Offices Malwa Division Ujjain [Phone: 0734- 2530755/2530756 ]

3. The tender Form along with terms and conditions can be obtained from the undersigned, on any working day (Monday to Friday) from10:00 am to 5:00 pm 24.01.2013 on payment of Rs. 150./- (Rs. One Hundred Fifty only). The tender document is downloadable from the website www.eprocure.gov.in However Rs. 150./- (Rs. One Hundred Fifty only) should be paid through ACG-67 in any post office and receipt should be enclosed alongwith technical bid of the tender document at the office of the Sr. Supdt. Of Post Offices Malwa Division Ujjain.

2 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

4. The tenders completed in all respects must in all cases be received at this office before date and time indicated in the Schedule of Tender in Para 2 above. The tenders received after the scheduled date and time will be rejected outright. All tenders should be sent by registered post/Speed post, addressed to undersigned, so as to reach on or before the scheduled date and time indicated in the Para 2 above. This office is not responsible for any kind of delay for receipt of tender within specified date and time and the tenders received after the scheduled date and time will be rejected outright. Only one tender should be kept in one cover.

The tender is not transferable.

(H.B. SHARMA) Sr.Supdt. Of Post Offices Malwa Division Ujjain-456010 Phone No 0734-2530755/2530756

3 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS & INFORMATION TECHNOLOGY DEPARTMENT OF POSTS, INDIA

Tender No: J 2/Tender/Comp/2012 Dated at Ujjain the 02-01-2013

ANNEXURE – I

GENERAL TERMS AND CONDITIONS

Sub: Notice Inviting Tender from reputed ISO 9001 firms or reputed firm for Comprehensive Annual Maintenance Contract for Servers, Computers and Printers at various Post Offices in Malwa Division Ujjain as mentioned in Part I of Annexure II.

1. Parties:

The parties to the Contract are the firm (the tenderer to whom the Annual Maintenance Contract has been issued) and the Government of India through the Department of Posts for and on behalf of the President of India.

2. Addresses:

For all purposes of the contract including arbitration there under, the address of the firm mentioned in the tender shall be final unless the firm notifies a change of address by a separate letter sent by registered post with acknowledgement due to the undersigned. The firm shall be solely responsible for the consequences of any omission or error to notify change of address in the aforesaid manner.

3. Earnest Money:

3.1 Earnest Money of Rs.25000/- (Rupees Twenty Five thousand Only) must be deposited by bidders in any Post Office and Original Receipt in form ACG 67 provided by the Post Office in token of having received the amount should be submitted along with Technical Bid of their tenders.

3.2 No request for transfer of any previous deposit of earnest money or security deposit or payment of any pending bill held by the Department in respect of any previous contract will be entertained.

3.3 Tenderer shall not be permitted to withdraw his offer or modify the terms and conditions thereof. In case the tenderer fails to observe and comply with the stipulations made herein or backs out after quoting the rates, the aforesaid amount of earnest money will be forfeited to the Government.

3.4 The tenders without Earnest Money Deposit will be summarily rejected.

3.5 No claim shall lie against the Government/Department in respect of erosion in the value or interest on the amount of Earnest Money Deposit or Security Deposit.

4 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

4. Preparation and Submission of Tender:

The tender should be submitted in two parts viz. Technical Bid along with the proof of Earnest Money Deposit (in form given in Annexure III) and Commercial Bid (in form given in Annexure IV) and each should be kept in a separate sealed cover. Both the bids should be kept in another sealed cover addressed to the undersigned. The outer envelope containing the sealed cover should bear the address, Tender Number and date, subject of tender, date and time of opening of the same. The inner envelopes should be superscripted with Tender Number, Subject of Tender, whether the envelope is containing “Technical Bid” or “Commercial Bid” and date of opening of tender.

5. Signing of Tender:

Individual signing the tender or other documents connected with contract must specify whether he/she signs as:

(a) a ‘sole proprietor’ of the concern or constituted attorney of such sole proprietor.

(b) a partner of the firm, if it be a partnership firm, in which case he must have authority to execute contracts on behalf of the firm and to refer to arbitration disputes concerning the business of the partnership either by virtue of the partnership agreement or by a power of attorney duly executed by the partners of the firm.

(c) Director or a principal officer duly authorized by the Board or Directors of the Company, if it is a company.

N.B: (1) In case of partnership firms, a copy of the partnership agreement or general power of attorney duly attested by a Notary Public should be furnished on stamped paper duly sworn or affirmed by all the partners admitting execution of the partnership agreement or the general power of attorney. The attested copy of the certificate of registration of firm should also be enclosed along with the tender.

(2) In the case of partnership firms, where no authority to refer disputes concerning the business of partnership firm has been conferred on any partner, the tender and all other related documents must be signed by all partners of the firm.

(3) A person signing the tender form or any documents forming part of the tender on behalf of another person should have an authority to bind such other person and if, on enquiry it appears that the persons so signing had no authority to do so, the Sr. Supdt. Of Post Offices Malwa Division Ujjain -456010 may, without prejudice, cancel the contract and hold the signatory liable for all costs, consequences and damages under the civil and criminal remedies available.

(4) The tenderer should sign and affix his/her firm’s stamp at each page of the tender and all its Annexure as the acceptance of the offer made by the tenderer will be deemed as a contract and a formal agreement will also be drawn regarding the contract. NO PAGE SHOULD BE REMOVED/DETACHED FROM THIS NOTICE INVITING TENDER. 6. Technical Bid:

The Technical bid should be submitted in form given in Annexure III along with the original receipt obtained for the deposit of Earnest Money Deposit in the Post Office for the amount indicated above along with full details of technical facilities for maintenance

5 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

of equipments, associated features and any other information sought for in the last section of the Annexure II.

7. Commercial Bid:

7.1 The Commercial Bid should be submitted in form given in Annexure IV a separate sealed cover kept inside the main cover. The Commercial Bids of the tenderers short- listed after evaluation of technical bids only will be opened on a specified date and time to be intimated to the respective tenderer. A duly constituted Tender Evaluation Committee (TEC) will evaluate the Technical Bids and Commercial bids.

7.2 A consolidated price should be quoted along with its break up showing various items of charge. The price quoted shall be firm and final.

7.3 Taxes, if any, to be paid need to be duly indicated in the bid otherwise no extra payment would be made for this purpose.

7.4 Terms of payment as stated in the Tender Document shall be final.

7.5 At the time of payment of bills, the Income Tax, if any, shall be deducted at source as per Government rules and guidelines as may be prevailing at the time of payment.

8. Validity :

The bids shall be valid for a period of 180 days from the date of opening of the tenders. This has to be so specified by the tenderer in the Technical bid and Commercial bid. The approved contract will be in force for a period of one years from the date mentioned in the formal agreement and can be entered for further period at the discretion of the under signed or competent authority of this Department.

9. Opening of Tender:

The tenderer is at liberty either himself or to authorize not more than one representative to be present at the opening of the tender. The representative attending the opening of the tender on behalf of the tenderer should bring with him a letter of authority from the tenderer and a proof of identification. On the date and time indicated in the “Schedule of Tender”, only Technical bids will be opened and read out in the presence of tenderer’s representatives.

10. Criterion for Evaluation of Tenders: The evaluation of the tenders will be made first on the basis of technical information furnished in form given in Annexure III and then on the basis of commercial information furnished in form given in Annexure IV. The Commercial bid (Annexure IV) of such firms found valid based on technical parameters (as per Annexure III) will be opened on the date, time and venue to be announced after opening of the Technical Bid. It must be kept in view that no decision will be given by the Tender Evaluation Committee on any inferences drawn during the meeting of this committee by the tenderers or their representatives will be their own view and the Department will not be responsible and abide by the same. The reasons for selection or rejection of a particular tender will not be disclosed. The award of Work order will be further subject to any specific terms and conditions of the contract given in Part II of Annexure II of this NIT.

11. Right of Acceptance:

11.1 The Department of Posts reserve all rights to reject any tender including of those tenderers who fail to comply with the instructions without assigning any reason whatsoever and does

6 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

not bind itself to accept the lowest or any specific tender. The decision of Department of Posts in this regard is final and binding.

11.2 Any failure on the part of the firm to observe the prescribed procedure and any attempt to canvas for the supply order will prejudice the firm’s quotation.

12. Communication of Acceptance: Successful Tenderer will be informed of the acceptance of his tender. Necessary instructions regarding the amount and time provided for Security Deposit will be communicated.

13. Time Schedule for executing AMC : The AMC must be commissioned from the date mentioned in the work order and will be in force for two years.

14. Bank Guarantee: 14.1 The successful tenderer at the time of agreement with concerned divisions/units has to furnish 10% Bank Guarantee for the total amount of AMC and this amount will be released after successful completion of the contract.

15. Penalty: In the event of the firm failing to:

(i) observe or perform any of the conditions of the work order as set out herein; or (ii) Execute the order in good and to the satisfaction of and by the time fixed by the Department of Posts.

(a) It shall be lawful for the Department of Posts in its discretion in the former event to remove or withhold any part of the order until such times as he may be satisfied that firm is able to do and will duly observe the said conditions and in the latter event to reject or remove as the case may require any order executed otherwise than in a good and to the satisfaction of and by the time fixed by the Department of Posts and in both or either of the events aforesaid to make such arrangements as he may think fit for the execution of the order so removed or order in lieu of that so rejected or removed as aforesaid on account and at the risk of the firm.

(b) Provided further that if in either event any excess cost be incurred by reason of the difference between the AMC charges paid and the accepted AMC rates, Department of Posts may charge the amount of such excess cost to the firm and the same may at any time thereafter be deducted from any amount that may become due to the firm under this or any other contract or may be demanded of him to be paid within seven days to the credit of the Department of Posts.

(c) In the event of discovery of any error or defect due to the fault of the firm at any time during the AMC, the firm shall be bound, if called upon to do so, to rectify such error or defect at his own cost to the satisfaction of and within the time fixed by the Department of Posts. In the event of the unsatisfactory performance during the AMC period, which owing to not attending preventive maintenance or for any other reason cannot be wholly rejected the Department of Posts shall have the power to deduct from any; payment due to the firm such sum as he may deem expedient.

7 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

(d) In the event of Contract being wholly rejected, the Department of Posts may at its discretion either:

(i) Permit the firm to re-do the same within such time as he may specify at firm’s own cost of all sorts i.e. equipments, overheads, transportation etc; or (ii) Terminates the AMC with costs.

(e) The powers of the Department of Posts under this condition shall in no way affect or prejudice the powers in certain events to terminate the contract vested in him as herein provided nor forfeiture of deposit mentioned under clause 14 above.

(f) Since the Contract Order awarded to the firm is of important nature the service and repairs/replacement should be attended to on priority. The response time should not be more than 12 to 24 hours in a station within 100Kms from the Head quarter station where the AMC agreement is reached and should not be more than 24 to 36 hours in stations beyond 100Kms from the Head quarter station where the AMC agreement is reached and fault should be rectified within the time response mentioned above i.e. within 12 to 24 hrs and 24 to 36 hours as the case may be, failing which standby should be provided so as to continue the day to day work at the office. In case of failure on the part of successful tenderer to rectify the problems within specified time after reporting the problems, the department will be at liberty to get it repaired at the risk of the successful tenderer and the cost of such repairs would be deducted from the AMC charges payable. There will also be penalty clauses in the agreement for delay in rectifying the faults within specified time.

16. Natural Calamity, Strike, etc: In case of strike, combination of workmen or natural calamity of any kind, fire accidents or circumstances beyond the control of the firm causing stoppage of his order, whereby completion of order may be suspended resulting in undue delay without penalty, Department of Posts shall have the power during such stoppage to get the work done elsewhere without charging the firm. No obligation will rest on Department of Post to pay for any portion of the order undertaken before such a stoppage. The firm shall provide every facility for timely completion of the order.

17. Insolvency, etc: In the event of the firm being adjudged insolvent or having a receiver appointed for it by a court or any other order under the Insolvency. Act made against them or in the case of a company the passing any resolution or making of any order for winding up, whether voluntary or otherwise, or in the event of the firm failing to comply with any of the conditions herein specified the Department of Posts shall have the power to terminate the contract without previous notice.

18. Breach of Terms and Conditions: In case of breach of any of terms and conditions mentioned above, the Competent Authority will have the right to cancel the work order without assigning any reason therefore and nothing will be payable by this Department in that event and the Bank Guarantee shall also stand forfeited.

19. Subletting of AMC: The firm shall not assign or sublet the AMC or any part of it to any other person or party without having first obtained permission in writing of the Sr.Supdt. Of Post Offices Malwa Division Ujjain-456010, which he will be at liberty to refuse if he thinks fit.

20. Right to Call upon Information Regarding Status of AMC:

8 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

The Department will have the right to call upon information regarding status of AMC at any point of time.

21. Precautionary Measures: 21.1 While observing the economy in costs in his own interest the firm must be careful that quality of the work is maintained as well as time schedule prescribed, etc., should not be disturbed. 21.2 The firm must take every care to see that the AMC or any portion of thereof does not fall into unauthorized hands. Care should be taken to execute the AMC under proper security conditions and no spare item of AMC/copies should be retained/sold or otherwise made over by the firm or any of his staff member to any person other than the person(s) authorized by the Department of Posts.

22. Equipment: The following should be kept in view during Annual Maintenance Contract period in respect of maintenance of equipments listed 22.1 The firm must confirm that the parts of the equipments to be replaced with confirm to the OEM specifications in all respects. The mere fact that the competent authority has approved the AMC (just by seeing it in a non-expertise way) will in no way absolve the firm from replacing items / parts of the different specifications. Where the equipments offered are not to the required specification the extent of deviation may be clearly indicated.

23. The Tender is not transferable. Only one tender shall be submitted by one tenderer.

24. Terms of Payment:

24.1 The payment would be in arrears at the end of every quarter of the year of AMC. No advance payments will be made.

24.2 The bills shall be submitted in TRIPLICATE duly stamped and pre-receipted at the end of each quarter and submitted to the concerned for passing the bill for payment. 24.3 All payments shall be made by cheque only. 24.4 Service reports for having attended preventive maintenance during the AMC duly stamped by the incharge of the respective office is to be attached alongwith the bill for payment. 24.5 The Department of Posts shall be at liberty to withhold any of the payments in full or in part subject to recovery of penalties mentioned in preceding para.

24.6 The term ‘payment’ mentioned in this para includes all types of payment due to the firm arising on account of this contract excluding Earnest Money Deposit governed by the separate clauses of the contract.

25 In case of the firm enters AMC with the Department of Posts or any other Government Organisation at the rates lower than the rates indicated in this order, the lower rates will be applicable to this order also.

26. Arbitration: If any difference arises concerning, this Agreement, its interpretation on the payment to be made there under, the same shall be settled by mutual consultations and negotiations. If attempts for conciliation do not yield any results within a period of 30 days, either of the parties may make a request to the other party for submission of the dispute for decision by an arbitral tribunal containing a Sole Arbitrator to be appointed by the Secretary, Department of Legal

9 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

Affairs. Such request shall be accompanied with a panel of names of three persons to act as the sole arbitrator. In case of such arbitrator refusing, unwilling or becoming incapable to act or his mandate having been terminated under law, another arbitrator shall be appointed in the same manner from among the panel of three persons to be submitted by the claimant. The arbitration proceedings shall take place at Bangalore and shall be conducted in English. The provisions of Arbitration and Conciliation Act, 1996 and the rules framed there under and in force shall be applicable to such proceedings.

(H.B. SHARMA) Sr.Supdt. Of Post Offices Malwa Division Ujjain-456010 Phone No 0734-2530755/2530756

* * * *

10 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY DEPARTMENT OF POST, INDIA Tender No: J 2/Tender/Computer/2012 Dated at Ujjain the 03-01-2013

ANNEXURE – II

PARAMETERS AND TECHNICAL SPECIFICATION FOR EXECUTING THE ORDER

Sub: Notice Inviting Tender for Comprehensive AMC for equipments (Servers, Computers Laptop andPrinter) at various Post Offices in Malwa Division Ujjain M.P., as mentioned in Part I of Annexure II.

PART I

Quantity, Parameters and Technical Specification for Executing the Work Order/Contract

1. The AMC of Computers covers various Post Offices in Malwa Division Ujjain. The approximate number of , Server 19, Computers/Nodes120, Laptop 6 and Printers 141 . The number may vary depending on the actual / on expiry of present warranty.

 Systems to be covered under Comprehensive Annual Maintenance Contract is :

1. All Nodes (Desktop Computers) with Pentium and above configuration with color monitors. 2. All Servers with Pentium and above configuration with color monitors. 3. Printers- Dotmatrix 80 col., Dotmatrix 136 col., Laser Printers, Line Printers and Passbook Printers.

2. The Annual Maintenance Contract to be entered into is for all types of equipments Servers , Computers and Printers there is no choice for particular equipments. Therefore the tenderer should quote for all types of equipments. If the tender is quoted for particular equipments such tenders will be rejected at the discretion of the undersigned or competent authority of the Department of Posts.

11 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY DEPARTMENT OF POST, INDIA

PART II

Terms and Conditions Specific to the Contract

1. Customer Support Capability:

1.1 The tenderer should have entered into Annual Maintenance Contract for a minimum of 5 clients who have atleast 5 Servers and 50 PCs. The Certificate from such two clients preferably Government and corporate offices to the effect that the service provided during the AMC period is excellent should be produced along with the tender clearly mentioning the total number of equipments for which Annual Maintenance Contract has been entered.

1.2 The tenderer should possess ISO 9001 Certification or should be a reputed firm with more than 5 service centers in different districts of & should have experience carried out AMC for Government Organisations/Public Sectors etc.,

1.3 The tenderer should be original Equipment Manufacturer registered with DGS & D for supply of computers / peripherals. The tenderer should have proven capability to source OEM parts especially of Compaq / HP/ HCL/Wipro/TVSE/Samsungs.

1.4 The successful tenderer at the time of entering in to agreement with the concerned Divisions / units will have to furnish the Bank Guarantee for 10% of AMC amount (One year).

1.5 The tenderer should produce the list of Corporate/Government customer’s along with the tender.

1.6 The tenderer should have maximum service centers in Indore Region and the list of service centers should be mentioned in the tender.

1.7 The tenderer should also produce his company profile along with his financial statement of business and balance sheet.

1.8 The number of equipments indicated is approximate and this may vary.

1.9 The Tenderer shall provide supporting documents in support in claims/statements made in the bid documents.

2. AMC Support:

a) The Comprehensive onsite Annual Maintenance Contract is initially proposed to enter into for a period of Two years and thereafter the contract can be renewed at the sole discretion of the competent authority of the Department of Posts for the approved amount plus statuary levies applicable at the time of renewal.

12 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

b) The Annual Maintenance Contract should be comprehensive and onsite and cover all (electrical, electronic, mechanical, etc) parts of the equipments. The contractor’s obligations shall be limited to the repair or replacement of any equipment or for part of the equipment which has been reported as defective by the DOP and found to be defective by the contractor after inspection.

c) The contractor should attend to all breakdown calls in the hardware and operating software immediately after receipt of the report and make the system operational. Contractor shall also set up a help desk in their office on all the working days which will provide assistance over the phone or fax to the client. The contractor will also furnish mobile telephone numbers of the service engineers to the post offices concerned.

d) Resident Service Engineer is to be placed in the Divisional Office of the concerned division which is optional. The tender should indicate his willingness to provide a resident service engineer.

e) During the AMC period, if it is required to replace any individual component/device, the replaced component/device should be of OEM. If OEM component is not available with the permission of Department Of Posts, replacement should be by equivalent or higher capacity component which should be fully compatible with the existing system. If the system cannot be made operational within the stipulated time a replacement system of equivalent or higher capacity should be provided till the original system is repaired. The original system has to be repaired within a reasonable period.

f) The response time should not be more than 12 to 24 hours in a station within 100Kms from the Head quarter station where the AMC agreement is reached and should not be more than 24 to 36 hours in stations beyond 100Kms from the Head quarter station where the AMC agreement is reached and fault should be rectified within the time response mentioned above i.e. within 12 to 24 hrs and 24 to 36 hours as the case may be, failing which standby should be provided so as to continue the day to day work at the office. In case of failure on the part of successful tenderer to rectify the problems within specified time after reporting the problems, the department will be at liberty to get it repaired at the risk of the successful tenderer and the cost of such repairs would be deducted from the AMC charges payable. There will also be penalty clauses in the agreement for delay in rectifying the faults within specified time.

g) After the contract is awarded, if it is found that the service given by the vendor is not satisfactory, the contract may be terminated by the competent Authority or his representative nominated for the purpose.

h) Any pending payment will not be paid if terminated for the above reason.

i) The contractor shall also ensure a minimum of one visit per location for preventive maintenance in three months.

j) The contractor shall remove dust from the equipments by vacuum cleaning by a small vacuum cleaner carefully so that the equipment is not damaged during preventive maintenance without fail. If any damage is caused while doing so, the part or equipment of equivalent quality should be provided by the contractor.

13 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

k) The spare parts removed and replaced shall be duly entered into a register and signed both by the client and contractor’s agents.

l) All the computers mentioned are inclusive of all the components of the respective computers like control cards, RAM, Hard Disk, Key board/ mouse, FDD, NIC Card/Arc net card, audio card, CD ROM Drive, CD/ DVD writers, DAT, etc to be maintained, and to be treated as a whole for the quotes. In respect of printers it will not cover print heads and consumables.

m) Rates quoted should be free from any preconditions regarding payments etc., or otherwise offers are liable to be rejected.

n) Corrections & alterations, if any in the submitted offer should be initiated, otherwise the tender is liable to be rejected.

o) The AMC charges quoted should be shown separately for servers, computers and laptops inclusive of all taxes and incidentals. No extra compensation /claim/duty due to market fluctuation or otherwise will be entertained during the period of contract. The tender should remain open for acceptance for a period of 180 days from the date of opening of the tenders.

3. General:

3.1 Any attempt on the part of the tenderer to influence in any way for the acceptance of his tender will render the tender for rejection.

3.2 The decision of the competent authority shall be final on any matter of dispute arising out of his tender.

14 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

ANNEXURE A

SL. Name of the Office Number Number Number of Printer No of of Computers* laptops* Servers* 1 Ujjain HSG I HO -- 2 30 20 2 Ujjain City HSG II SO 1 8 6 3 Ujjain ML Nagar LSG SO 1 7 7 Ujjain Madhonagar LSG 1 3 5 4 SO 5 Class I SO 1 2 4 6 LSG SO 1 4 4 7 Birlagram LSG SO 1 5 6 8 Khachraud Class I SO 1 4 4 9 Class I SO 1 2 3 10 Barnagar LSG SO 1 3 6 11 Ujjain Kothi 2 3 12 Ujjain Gujratisamaj 2 3 13 Baledi - 2 14 Ghattia - 2 15 Ujjain Daulat ganj - 2 16 2 3 17 Shajapur HSG II HO 2 15 11 18 Mandi Class SO 1 5 6 19 Agar Malwa LSG SO 1 4 4 20 Kala Pipal Class SO 2 4 21 Berchha Class II SO 1 2 4 22 Class II SO 0 1 4 23 Class SO 2 3 24 -- 2 4 25 1 2 3 26 Ujjain Do 0 1 5 5 27 Ujjian DTC 1 8 3 28 Sub Dn Agar 1 - - 1 29 Sub Dn Ujjain East 1 - - 1 30 Sub Dn Ujjain West 1 - - 1 31 Sub Dn Shujalpur Mandi 1 - - 1 32 Sub Dn Shajapur 1 - - 1 33 Barnagar Town S.O - - - 1 34 Barode S.O - - - 1 35 Barodia Kumaria S.O - - - 1 36 Bhatpachlana S.O - - - 1 37 Jamner S.O - - - 1 38 Jharda S.O - - - 1 39 Kalisindh S.O - - - 1 40 S.O - - - 1 41 Kanasia S.O - - - 1 42 Khachraud Rs S.O - - - 1 43 Khokra Kalan S.O - - - 1 15 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

44 Makdone S.O - - - 1 45 Nagda Town S.O - - - 1 46 Narwar S.O - - - 1 47 Baghla S.O - - - 1 48 Polai Kalan S.O - - - 1 49 Runija S.O - - - 1 50 Salsalai S.O - - - 1 51 Shajapur Town S.O - - - 1 52 Shajapur Kutchery S.O - - - 1 53 Shujalpur City S.O - - - 1 54 Soyat Kalan S.O - - - 1 55 Sundersi S.O - - - 1 56 Tajpur S.O - - - 1 57 Ujjain Bherugarh S.O - - - 1 58 Ujjain Danigate S.O - - - 1 59 Ujjain Pandariba S.O - - - 1 60 Ujjain Qumri Marg S.O - - - 1 61 Ujjain Rishi Nagar S.O - - - 1 Ujjain - - - 1 63 S.O Totel 5 19 120 172

16 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY DEPARTMENT OF POST, INDIA Tender No: J 2/ Tender / Computers /COMP/2012

ANNEXURE – III TENDER FORM – 1 – TECHNICAL INFORMATIONS AND UNDERTAKING (See Clause 6 of Annexure I of this Tender Document) (Tenderer may use separate sheet wherever required) Sub: Notice Inviting Tender from reputed ISO 9001 firms or from reputed firm for Comprehensive Annual Maintenance Contract of Equipments (.Servers, Computers, Printer and Laptops) at various Post Offices in Malwa Division Ujjain.

1. Name of the Tenderer/Concern:

2. Nature of Concern: (i.e., Sole Proprietor or Partnership firm or a Company or a Government Department or a Public Sector Organisation)

3. ACG 67 Receipt No.______Dated ______Name of Post Office______(original receipt to be enclosed) and amount of Earnest Money Deposit / Bid Security Rs.______(Rupees______only)

4. Whether each page of NIT and it’s Annexure have been signed and stamped. 5. 6. Whether ready to start the work from the date given by the Department of Posts and ready to enter into an Agreement accordingly? ______

7. Whether ready to enter into AMC for all brand of the equipments like HCL/HP/Compaq/Wipro etc., ______

8. List of important orders or the nature stated above undertaken during the last 3 years whose summery is enclosed (Summery may be enclosed on separate sheets for each work and comprise the subject / project ; scope covered, time taken to complete the work, persons employed, fee charged, remarks/ observations, appreciation of the organization for whom the work was conducted and any other information considered important by the tenderer).

17 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

9. Select list of major customers. Preferably from Corporate /Govt. Customers may be given on a separate sheet.

( Orders executed since last three years to be indicated as under:-)

No. Name of the Order Order Nature Val customer No./date value of ue service of the ord er 1 2 3 4 5 6 1 2 3

10. Brief details of project personnel proposed to be deployed on the order may be given on a separate sheet (Indicating their names, qualifications, experience in the field and your personal opinion about them).

11. Whether Annual Report(s) of the Concern/Tenderer is enclosed, if yes, state number and years ______

12. Any other information important in the opinion of the tenderer.

13. Following documents should also be enclosed along with this Technical Bid.

The tenderer should possess ISO 9001 Certification in respect of tenderer’s firm ( Para 1.2 of Part II of Annexure II) or should be a reputed firm with minimum of 5 services centers in South Karnataka Region. The tenderer should also mention in the tender the list of their service centres (in Indore Region), nearest location of their principal’s support centre and details of customer support establishment (Para 1.6 of Part II of Annexure II). The tenderer should also produce his company profile (Para 1.7 of Part II of Annexure II).

Dated at: (Dated Signature of the Tenderer with stamp of the firm) 18 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

UNDERTAKING

1. I/We undertake that I/We have carefully studied all the terms and conditions and understood the parameters of the proposed order of the Department of Posts and shall abide by them.

2. I/We also undertake that I/We have understood “Parameters and Technical Specifications terms and conditions for executing the Order” mentioned in the Tender No...... dated ______and shall conduct the work strictly as per these “Parameters and Technical Specifications terms and conditions for executing the Order”.

3. I/We further undertake that the information given in this tender are true and correct in all respect and we hold the responsibility for the same.

4. I/We also undertake that the spare/parts to be replaced/supplied will be in accordance with specifications given in the Annexure II to the Notice Inviting Tender and I/We shall be responsible for rejection/cancellation of contract if the replacement of parts/spares and the work are not found upto the mark or for civil/criminal proceedings if the materials replaced/supplied is found sub- standard.

Dated at: (Dated Signature of the Tenderer with stamp of the firm)

19 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY DEPARTMENT OF POST, INDIA Tender No: J 2/Tender/Computer/2012

ANNEXURE – IV TENDER FORM – 2 – COMMERCIAL BID (See Clause 7 of Annexure I of this Tender Document)

Sub: Notice Inviting Tender from reputed ISO 9001 firms or reputed firm for Annual Maintenance Contract of equipments (Servers, Computers and Printers)installed at various Post Offices/Postal Administrative Offices in Malwa Division Ujjain.

1. Total Price for the work inclusive of all kinds of incidental charges and all taxes, etc as per details given below will be Rs.______( in words Rupees ______only).

2. Details

Equipment Unit Price inclusive of all tax

(in Rs.) Server Computer/Node

Printers Dot. 80 col Printers Dot. 136 col Laser Printer Line Printer Laptop

3. Any other information:

Dated at: (Dated Signature of the Tenderer with stamp of the firm)

20 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

Non-Judiciary Stamp of Rs.100/-

TERMS AND CONDITIONS FOR COMPREHENSIVE ANNUAL MAINTENANCE CONTRACT (CAMC) WITH THE DEPARTMENT OF POSTS (DOP) FOR MAINTENANCE OF SERVER, COMPUTERS, PRINTER & LAPTOP IN MALWA DIVISION UJJAIN M.P.456010

1.1. General Term:

(a) This agreement is made on ………………at …………..(Place) between ……………………………… (furnish full name and address of the office which makes the AMC agreement) herein after called the client on the one hand and with ………………………………………………..and local office at ………………….. here in after called contractor on the other hand. (b) The contract shall be effective from ……………………. And shall be valid upto ……………………….

1.2. Terms of the Agreement:

The agreement is made for duration of 1 years from the date of commencement of contract. The agreement will expire after the period of contract. If one of the party does not fulfill the contracted obligations as specified in the agreement, the other party has the right to terminate this agreement after written notification to the first party, indicating the violation and giving a time of 30 days to correct such violation after such notification. In case the violations are not rectified within the prescribed period, the agreement will stand terminated.

Initials: 1. Client :

2. Contractor:

1.3. Scope of the Agreement:

21 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

The contractor shall be responsible for the maintenance of the equipment (hereinafter referred to as the equipment mentioned in Annexure). The systems which would complete warranty or systems added during the currency of the present agreement shall be included to be serviced during the validity of this agreement and shall be paid

on prorata basis for the remaining period of this Agreement and prorata payment is applicable to all systems taken out from the AMC upto the period for which it is serviced under AMC. The maintence of the equipment covers all the parts of the

1. PCs including Harddisk and installation of hard disk/operating systems, Windows etc., and formatting of hard disk and removal of virus. For this purpose, client should provide all original CDs of operating System/ Software and Anti Virus CD’s to the Contractor. The Contractor shall supply and replace genuine, quality spare parts during the period of Annual Maintenance Contract as and when required.

The spare part removed and replaced shall be duly entered into a register and signed both by the client and contractor’s agent. The spare part removed shall be the property of the contractor and the spare part/s replaced on the system shall be the property of the client. This agreement includes all the component of

1. Computers Viz., CPU, Monitor, Board etc.,

1.4. Contractor’s Obligations:

The contractor’s obligations shall be limited to the repair or replacement of any equipment or for part of the equipment that has been reported as defective by the client and found to be defective by the contractor after inspection. The contractor should assure a minimum down time and attend to all breakdown calls. The response time should not be more than 12 to 24 hours in a station within 100 kms from the Head quarter station where the AMC agreement is reached and should not be more than 24 to 36 hours in stations beyond 100 kms from the Head quarter station where AMC agreement is reached. Contractor shall also setup a help desk in their office on all the working days which will provide assistance over the phone or fax to the client. The contractor at the time of agreement has to furnish Bank Guarantee for 10% (ten) of the total amount of AMC or deposit 10% (ten) of the total amount as Security Deposit for the total period of contract and this amount will be released after successful completion of the Contract. And if any of the AMC conditions are violated the Bank guarantee or Security deposit is liable to be forfeited under intimation to Contractor.

Initials: 1. Client :

2. Contractor: 1.5. Preventive Maintenance: The contractor will be responsible for quarterly maintenance of all the equipments, at all locations. One visit in one quarter to each location is compulsory irrespective of whether there is fault or not. The days of maintenance should be mutually agreed upon by the client and the contractor and schedule of visits drawn up.

22 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

1.6 Department of posts (client’s) obligation:

(i) To provide free access to the equipment on all the working days to the contractor to enable him to carry out required maintenance. The Department of Posts will certify the work done by the contractor’s engineer. (ii) The machine shall not be shifted from its original office. If shifting is unavoidable, the contractor shall be informed about it.

1.7 Non-applicability of AMC:

AMC shall not apply to any equipment for repair, replacement of part, thereof as required on account of clauses other than ordinary usage including misuse, transportation damage, operation outside the normal usage. If any equipment is altered or modified tampered, subjected to physical or electrical stress, damage and their repair work is carried out by unauthorized person and system opened without express approval of the contractors.

1.8 Premium:

The yearly basis premium due fro the client to the Contractor for the maintenance services of the equipment covered by this agreement should not exceed the following rates for the different items given below:

Sl No. IteItems aAmount of AMC Server Computer/Node Printers Dot. 80 col Printers Dot. 136 col Laser Printer Line Printer Laptop

*quarterly amount on total numbers of servers and PC/nodes has to be worked out with reference to systems/items mentioned in Annexure give for AMC agreement.

The premium will be invoiced directly by the contractor and paid quarterly.

Initials: 1. Client :

2. Contractor:

1.9. Penalty clause:

In case of failure on the part of the contractor to rectify the problems within reasonable time after reporting the problems, the client will be at liberty to get it repaired at the risk of the contractor and the cost of such repairs would be deductable from the AMC charges payable. If the repairs warrants more than seven days after his attending, the contractor should provide a standby equipment till the equipment is brought to good working condition to the satisfaction of the client.

23 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

1.9 Force Majeure:

(a) If at any time during the continuance of this agreement the performance in whole or in part by either party of any obligation under this agreement shall be prevented or delayed by reason of any war, hostility, acts of public enemy, civil commotion, terrorist activities, disturbed law and order situation, sabotage, fires, floods, explosion, epidemics, quarantine restrictions, natural calamities, strikes, lock- outs or acts of God (hereinafter referred to as ‘Event’) provided notice on happening of any event is given by either party to the other within 21 days from the date of occurrence thereof, neither party shall by reason of such even be entitled to terminate this agreement nor shall either party have any claim for damages against the other in respect of such non-performance or delay in performance and deliveries under the agreement. The agreement shall be resumed as soon as practicable after even has come to an end or ceased to exist, provided further that if the performance in whole or part of any obligation under this agreement is prevented or delayed by reason of any such even for a period exceeding 180 days either partly may at its option terminate the agreement. (b) During the continuance of any such Even each party shall make reasonable efforts to avoid or remove the causes of such non-performance or delayed performance.

Initials: 1. Client :

2. Contractor:

1.11 Arbitration: If any difference arises concerning this Agreement, its interpretation or the payment to be made there under, the same shall be settled by mutual consultation and negotiations. If attempts for conciliation do not yield any results within a period of 30 days, either of the parties may make a request to the other party for submission of the dispute for decision by an arbitral tribunal containing a sole Arbitrator. Such request shall be accompanied with a panel of the names of three persons who are willing to act as arbitrator. The other party said within a period of thirty days from receipt of such request select one of the person named in the panel to act as sole arbitrator. In case of such arbitrator refusing, unwilling or becoming incapable or to act or his mandate having been terminated under law, another arbitrator shall be appointed in the same manner from among the panel of three persons to be submitted by the claimant. The arbitration proceeding shall take place at Bangalore and shall be conducted in English. The provisions of Arbitration and Conciliation Act, 1996 and the rules framed there under and in force shall be applicable to such proceedings.

24 Free tenders for Computer Accessories by Ministry Of Communications And Information Technology-9791132612

The agreement shall be deemed to have been concluded in and all obligations hereunder shall be deemed to be located at and the courts within the divisional jurisdiction will have jurisdiction to the exclusion of all other courts.

Annexure: Furnish the list of Equipments with equipment Description i.e, computer (PC) (Make & Model) with full specification of HDD/FDD, Keyboard, RAM, VDU, and Part including.

a) Monitor b) Motherboard including all ICs and other connections c) All communications ports d) Floppy Drive e) Hard disk Drive f) 101 Keys Keyboard or multimedia Keyboard.

Annual AMC charges : Rs…………………

Quarterly Payable amount: Rs. ………………..

The above details may be maintained in tabular form with necessary columns for warranty expiry date, AMC start date, AMC end date, Yearly AMC amount per systems, Quarterly AMC due per system and remarks regarding addition and deletion of systems if any during the course of AMC.

Initials: 1. Client :

2. Contractor:

25