Before the Federal Communications Commission Washington, D.C. 20554

In the Matter of ) ) Annual Assessment of the Status of ) MB Docket No. 03-172 Competition in the Market for the Delivery ) Of Video Programming )

LIST OF ATTACHMENTS

A. SBCA Press Release: Viewer Satisfaction Continues to Rise, May 20, 2003

B. SBCA Press Release: U.S. DBS Satellite Television Subscribers Top 20 Million Mark, August 20, 2003

C. List of markets where local-into-local service is available via DBS (as of 9/11/03)

D. DIRECTV Press Release: DIRECTV Names 39 New Local Channel Markets, March 19, 2003

E. Press Release: Dish Network Satellite TV Names 42 New Local Channel Markets for 2003, May 1, 2003

F. J.D. Power and Associates Press Release: J.D. Power and Associates 2003 Residential Cable/Satellite TV Customer Satisfaction Study SM, August 19, 2003

Satellite Broadcasting and 225 Reinekers Lane Communications Association Suite 600 Alexandria, VA 22314 September 11, 2003 (703) 549-6990

ATTACHMENT A

Satellite Broadcasting and 225 Reinekers Lane Communications Association Suite 600 Alexandria, VA 22314 September 11, 2003 (703) 549-6990

SATELLITE BROADCASTING AND COMMUNICATIONS ASSOCIATION 225 Reinekers Lane · Alexandria, VA 22314 · 703.549.6990 Fax:703.549-7640 · www.sbca.org

Contact: Robert Udowitz 703.739.8351 FOR IMMEDIATE RELEASE SATELLITE TELEVISION SUBSCRIBER SATISFACTION CONTINUES TO RISE TAYLOR RESEARCH UNVEILS SURVEY DATA AT SPRING SKYFORUM

Focus on Customer Needs Has Fueled Growth in DBS Industry

NEW YORK, May 20, 2003 – An expanding product line, quality services and competitive pricing continue to remain the key to customer satisfaction and retention in the direct broadcast satellite industry, according to a survey of current DBS subscribers released today by the Taylor Research & Consulting Group during SkyFORUM, the satellite service industry’s top financial symposium held in New York.

Of the 1,500 telephone interviews between very recent (within three months) and longer-term DIRECTV and Dish Network subscribers conducted in April 2003, 84 percent indicated overall satisfaction with their DBS service. DBS scores improved by five percentage points from a similar survey conducted in 2002, driven by improvements in such areas as programming channels, trouble -free installation, good value for the money, and quality customer service among the reasons for becoming or remaining DBS customers.

The Satellite Broadcasting and Communications Association commissioned Taylor Research to conduct the survey with several goals in mind: to assess the present DBS-cable competitive environment; understand what drives DBS subscription; gauge DBS customer satisfaction; evaluate DBS subscriber programming needs and interests; and, to weigh interest in new technologies, like DVR, VOD, satellite radio, and HDTV. The full study will be available to the public in mid-July. A second study looking at the competitive market is currently in development and will be released during the fall SkyFORUM on October 30.

The survey also found substantial interest among DBS subscribers in several of the new technologies available to satellite and cable customers. The product with strong interest is the digital video recorder, with 27 percent of new and longer-term subscribers interested in the technology. Other products that customers were interested in were HDTV (23 percent), digital audio radio services (satellite radio) – or DARS – (18 percent), and video on demand (14 percent), which was described to respondents as a service currently available to digital cable subscribers with a per-use fee and pause, fast-forward, and rewind features.

- more - DBS Subscriber Survey – 2

“The results of the survey confirm that DBS providers are meeting the needs of their subscribers and continue to provide the cutting edge technologies and programs that consumers are interested in,” said David Charmatz, Senior Vice President of Research, Analysis, & Strategy, at Starz Encore Group, and chairman of the SBCA Research Committee, which consists of DIRECTV, EchoStar, HBO, Scripps Networks, Sirius, Starpath Communications, Starz Encore Group, Turner, and The Weather Channel. “This survey helps the SBCA member companies continue to offer the best value in the marketplace for consumers.”

In keeping with results consistent to a similar survey conducted last year, 58 percent of the respondents said that digital cable was not available in their community, and 31 percent were not aware of digital cable at all, whether they lived in cities, suburbs, or in rural areas. Only 24 percent of new DBS subscribers said that they had considered digital cable before subscribing to DBS. In general, most new DBS subscribers cited lower pricing and/or better programming selection as the main reason they chose DBS over digital cable.

The bi-annual SkyFORUM, hosted by SBCA and its SkyTRENDS partners, brings together Wall Street’s analyst and investment community with top satellite and telecom industry executives to discuss topical issues and upcoming trends. Chase Carey, a member of the board of directors and consultant to News Corporation, the luncheon keynote speaker addressed the increasingly competitive landscape in the multichannel television industry and how consumers will benefit as a result of this heightened competition. CNN Anchor and Managing Editor Lou Dobbs interviewed DIRECTV Chairman and CEO Eddy Hartenstein during the morning program, and FCC Commissioner Kevin Martin was the closing keynote, interviewed live by Jeremy Pelofsky of Reuters News Service.

The SkyFORUM program also included live demonstrations of emerging consumer product and services technologies, panel discussions. In addition, recent global research on the satellite industry and the competitive multichannel market will be featured.

The Taylor Research & Consulting Group, Inc., headquartered in Portsmouth, NH provides research services in the U.S. and internationally for the media, entertainment, and sports industries.

The Satellite Broadcasting and Communications Association (www.sbca.com) is the national trade organization representing all segments of the satellite industry. It is committed to expanding the utilization of satellite technology for the broadcast delivery of video, audio, data, music, voice, interactive and broadband services. The SBCA is composed of DBS, C-band, broadband, satellite radio, and other satellite service and launch vehicle providers, content providers, equipment manufacturers, distributors, retailers, encryption vendors, and national and regional distribution companies that make up the satellite services industry.

# # #

ATTACHMENT B

Satellite Broadcasting and 225 Reinekers Lane Communications Association Suite 600 Alexandria, VA 22314 September 11, 2003 (703) 549-6990

SATELLITE BROADCASTING AND COMMUNICATIONS ASSOCIATION 225 Reinekers Lane · Alexandria, VA 22314 · 703.549.6990 Fax: 703.549-7640 · www.sbca.org

Contact: Robert Udowitz 703.739.8351 FOR IMMEDIATE RELEASE

U.S. DBS SATELLITE TELEVISION SUBSCRIBERS TOPS 20 MILLION MARK 1 in 5 Homes Now Receive TV Programming through Satellite Providers

ALEXANDRIA, VA, August 20, 2003 – The Satellite Broadcasting and Communications Association announced today that 20.36 million U.S. households – or one in five television households – now receive their television programming through direct broadcast satellite (DBS) television services, with the majority subscribing to the nation’s leading providers, DIRECTV and DISH Network. The milestone illustrates how an industry less than a decade old has changed the way Americans watch television and has raised the bar in offering advanced technologies, innovative programming, competitive costs, and superior customer service.

DIRECTV’s July second-quarter subscriber count of 11.56 million, combined with DISH Network’s (EchoStar Corporation) second-quarter announcement of 8.8 million subscribers, reported last week, equals 20.36 million subscribers to the all-digital, nationwide services. With second-quarter additions of 270,000 net new subscribers for DISH Network (averaging 1.67 percent churn) and 181,000 net new subscribers for DIRECTV (averaging 1.5 percent churn), new subscribers to the services are increasing by approximately 5,011 per day. Churn rates reflect the percentage of customers who disconnect their services each month. By comparison, a recent McKinsey & Co. study estimated that 4-5 percent of digital-cable customers per month drop their service.

In the first six months of 2003 the DBS industry had net additions of 1.01 million subscribers, while the top ten cable operators showed net losses of about 80,000 net basic subscribers, according to market research from the Leichtman Research Group of New Hampshire. In 2002 the DBS industry grew upwards of 13 percent, according to research by Banc of America Securities. This compares with an absence of growth among its cable competitors, as reported in a 2002 Federal Communications Commission’s study on video competition. Analysts at SG Cowen and Banc of America Securities predict satellite subscriber growth to reach 30 million by the end of the decade.

- more -

20 Million DBS Subscribers – 2

“This significant achievement offers testament to the many individuals and companies within the industry that have worked hard to deliver quality and innovation into the homes of tens of millions of Americans,” said Eddy W. Hartenstein, SBCA chairman and chairman and CEO of DIRECTV. “I recall the infancy of DBS when few could never have imagined the profound impact we have made to the television landscape. We reached this milestone in such a short timeframe because satellite TV provides the best picture quality, customer service, programming and value in multichannel television.”

The satellite television industry began with the growth in popularity of the C-Band – or “big dish” – market in the mid-1970s. Today the C-Band industry has more than 400,000 owners and offers more than 400 channels of video and audio programming (both subscription and free) through a dish that averages about seven feet in diameter.

Since its infancy the industry has sought to ensure that all Americans, including those in rural communities that are beyond the reach of cable and over-the-air television, benefited from satellite technologies.

“No household in America should be shut-out from receiving television signals,” said Bob Phillips, president and CEO of the National Rural Telecommunications Cooperative (NRTC), a distributor of DIRECTV through its rural utility members. “While satellite television is beneficial nationwide, it has had its greatest impact on underserved rural communities across the country by providing access to news, information and entertainment.”

As satellite TV’s low cost and emphasis on top-notch service became apparent to customers across the country, Americans in all environments, including cities, towns and suburbs, made the switch from cable.

Contributing to the growing popularity and broader reach of DBS is the ability of consumers, through the Satellite Home Viewer Improvement Act (SHVIA) in 1999, to receive local network broadcast television programming. Currently, DISH Network and DIRECTV’s local packages reach more than 70 percent of the national television market, with plans to reach beyond 80 percent by the end of 2003.

“The DBS industry has achieved a significant level of popularity because it has always put its customers’ preferences first and has taken the lead in delivering innovations, such as HDTV, DVRs, and Interactive TV to the television experience,” said EchoStar Chairman and CEO Charles Ergen. “Our formula for success has been to listen to our customers and always strive to give them what they want at the lowest possible price.” - more –

20 Million DBS Subscribers – 3

According to a new survey of current DBS subscribers released in May by the SBCA and Taylor Research & Consulting Group, the expanding product line, quality services and value continue to remain the keys to customer satisfaction and retention in the direct broadcast satellite industry. Half of the 1,500 DBS customers surveyed included subscribers that had recently switched to satellite services within three months. According to the survey, less than one in five new DBS subscribers gave serious consideration to digital cable – before deciding to go with a DBS provider.

“The satellite services industry also attributes today’s milestone to the Members of Congress who recognized the importance of introducing choice and competition to cable and supported DBS from the very beginning,” said SBCA President Andy Wright. “Both Congress and the FCC have helped establish the right of all American consumers to be able to choose a television service provider. The industry will continue to work with legislators and regulators in Washington as we strive to reach our true potential as a competitor to cable.”

History of Satellite Television The satellite industry was developed from an idea first conceived by science fiction writer Arthur C. Clarke in 1945. Seventeen years later, the first satellite TV transmission occurred via Telstar I: an eight-- minute experimental broadcast from France to the U.S. In that same year, the United States Congress approved the Act and COMSAT was formed.

In 1976 Taylor Howard of San Andreas, California – considered the father of satellite television – became the first individual to receive C-Band satellite TV signals on a homebuilt system; two years later he published a do-it -yourself manual, “Low Cost Satellite TV Receiving System.” From 1976 to 1980 the satellite industry began to build steam, with the first signals broadcast from HBO, TBS, and the Christian Broadcasting Network (later The Family Channel). From 1981 to 1985, the “big-dish” C-Band satellite market began to take off. In 1986 the transition to encryption moved the industry from a hardware business to a software entertainment-driven business, and helped legitimize the industry. In 1992 General Instrument demonstrated the first satellite -delivered High Definition Television (HDTV) signal. In 1994 and 1996, respectively, DIRECTV and DISH Network were launched.

A detailed chronology of the satellite industry can be found on SBCA’s website at: http://www.sbca.com/key_dates.html The Satellite Broadcasting and Communications Association is the national trade organization representing all segments of the satellite industry. It is committed to expanding the utilization of satellite technology for the broadcast delivery of video, audio, data, music, voice, interactive, and broadband services. The SBCA is comprised of DBS, C-band, broadband, satellite radio, and other satellite service providers, content providers, equipment manufacturers, distributors, retailers, encryption vendors, and national and regional distribution companies that make up the satellite services industry. SBCA oversees the industry’s National Standards and Testing Program (NSTP), a self-regulating training and testing curriculum for installation professionals. Additional information can be found at www.sbca.com. # # #

ATTACHMENT C

Satellite Broadcasting and 225 Reinekers Lane Communications Association Suite 600 Alexandria, VA 22314 September 11, 2003 (703) 549-6990

Markets where DBS offers local-into-local service 85 markets as of September 11, 2003

Albuquerque-Santa Fe, NM Oklahoma City, OK Anchorage, AK Omaha, NE Atlanta, GA Orlando-Daytona Beach-Melbourne, FL Austin, TX Paducah, KY-Cape Girardeau, MO-Harrisburg-Mt Vernon, IL Baltimore, MD Philadelphia, PA Birmingham (Anniston and Tuscaloosa), AL Phoenix, AZ Boston, MA (Manchester, NH) Pittsburgh, PA Buffalo, NY Portland, OR Burlington, VT-Plattsburgh, NY Providence, RI-New Bedford, MA Cedar Rapids-Waterloo-Iowa City & Dubuque, IA Raleigh-Durham (Fayetteville), NC Charlotte, NC Reno, NV Chicago, IL Richmond-Petersburg, VA Chico-Redding, CA Roanoke-Lynchburg, VA Cincinnati, OH Sacramento-Stockton-Modesto, CA Cleveland-Akron (Canton), OH Salt Lake City, UT Colorado Springs-Pueblo, CO San Antonio, TX Columbus, OH San Diego, CA Columbus-Tupelo-West Point, MS San Francisco-Oakland-San Jose, CA Dallas-Ft. Worth, TX Seattle-Tacoma, WA Denver, CO Shreveport, LA Des Moines-Ames, IA Sioux Falls(Mitchell), SD Detroit, MI Spokane, WA Fresno-Visalia, CA St. Louis, MO Ft. Myers-Naples, FL Tallahassee, FL-Thomasville, GA Grand Rapids-Kalamazoo-Battle Creek, MI Tampa-St. Petersburg (Sarasota), FL Green Bay-Appleton, WI Topeka, KS Greensboro-High Point-Winston Salem, NC Tucson (Sierra Vista), AZ Greenville-Spartanburg, SC-Asheville, NC-Anderson, SC Tulsa, OK Harrisburg-Lancaster-Lebanon-York, PA Tyler-Longview(Lufkin & Nacogdoches), TX Hartford & New Haven, CT Waco-Temple-Bryan, TX Honolulu, HI Washington, DC (Hagerstown, MD) Houston, TX West Palm Beach-Ft. Pierce, FL Huntsville-Decatur (Florence), AL Wilkes Barre-Scranton, PA Indianapolis, IN Jackson, MS Jacksonville, FL Kansas City, MO Knoxville, TN Las Vegas, NV Lexington, KY Little Rock-Pine Bluff, AR Los Angeles, CA Louisville, KY Memphis, TN Miami-Ft. Lauderdale, FL Milwaukee, WI Minneapolis-St. Paul, MN Monterey-Salinas, CA Nashville, TN New Orleans, LA New York, NY Norfolk-Portsmouth-Newport News, VA

ATTACHMENT D

Satellite Broadcasting and 225 Reinekers Lane Communications Association Suite 600 Alexandria, VA 22314 September 11, 2003 (703) 549-6990

DIRECTV Names 39 New Local Channel Markets Local Channels from DIRECTV to be Available in 100 Markets By Year End; More Markets May Be Added

El Segundo, CA Mar 19, 2003 DIRECTV, Inc., provider of the nation's leading digital multichannel television service, announced today 39 new markets where it plans to launch local channels by year end, bringing the total number of markets it will serve with local channels to 100, representing 84 percent of U.S. television households. DIRECTV also said it is evaluating plans to add more markets beyond the additional 39 markets by year end or early 2004. DIRECTV today offers local channels in 52 markets.

"We expect that 'cable service switch-out' will become the favorite pastime for consumers in many more cities and towns across America once local channels are available from DIRECTV," said Roxanne Austin, president and COO of DIRECTV, Inc. "The expansion of DIRECTV local channel markets this year is a linchpin of our strategy to be more competitive and continue to grow profitably at the expense of cable. The announcement of these new markets is a clear signal to cable providers that we're not conceding TV viewers in the medium size communities."

Earlier this year DIRECTV announced it would launch local broadcast channel service in up to 50 additional markets by year end, including 10 markets by mid-year, beginning with Richmond, Va., which launched on Jan. 16. Other markets scheduled for launch by mid-year include Colorado Springs, Colo.; Wilkes-Barre, Pa.; Roanoke, Va.; Green Bay, Wis.; Tucson, Ariz.; Shreveport, La.; Jackson, Miss.; Louisville, Ky.; and Des Moines, Iowa.

The next scheduled 39 local channel markets are:

Albany-Schenectady-Troy, N.Y.

Albuquerque-Santa Fe, N.M.

Bakersfield, Calif.

Baton Rouge, La.

Charleston-Huntington, W. Va.

Chico-Redding, Calif.

Columbus-Tupelo-West Point, Miss.

Columbia, S.C.

Corpus Christi, Texas

Dayton, Ohio

Duluth, Minn., Superior, Wis.

El Paso, Texas

Flint-Saginaw-Bay City, Mich.

Fort Myers-Naples, Fla.

Fresno-Visalia, Calif.

Harlingen-Weslaco-Brownsville-McAllen, Texas

Harrisburg-Lancaster-Lebanon-York, Pa.

Lafayette, La.

Lansing, Mich.

Lexington, Ky.

Little Rock-Pine Bluff, Ark.

Madison, Wis.

Medford-Klamath Falls, Ore.

Mobile, Ala., Pensacola, (Fort Walton Beach), Fla.

Monterey-Salinas, Calif.

Omaha, Neb.

Paducah, Ky., Cape Girardeau, Mo.

Portland-Auburn, Maine

Reno, Nev.

Rochester, N.Y.

Santa Barbara-Santa Maria-San Luis Obispo, Calif.

Savannah, Ga.

South Bend-Elkhart, Ind.

Spokane, Wash.

Tallahassee, Fla., Thomasville, Ga.

Tulsa, Okla.

Tyler-Longview, Texas

Wilmington, N.C.

Yakima-Pasco-Richland-Kennewick, Wash.

Advanced digital compression technology and DIRECTV 7S, a spot beam satellite scheduled to launch in the fourth quarter of this year, will provide the capacity for the majority of the 39 markets. As with all existing local channel markets, DIRECTV will deliver all local broadcast channels in the new markets to a single, small satellite dish. Customers in these new markets will require the use of a DIRECTV® Multi-Satellite System, which includes a single multi-satellite dish.

DIRECTV is the nation's leading digital satellite television service provider with more than 11 million customers. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, Inc., a unit of Hughes Electronics Corp. HUGHES is the world-leading provider of digital television entertainment, broadband satellite networks and services, and global video and data broadcasting. The earnings of HUGHES, a unit of General Motors Corporation, are used to calculate the earnings attributable to the General Motors Class H common stock (NYSE: GMH). For more information, visit www.DIRECTV.com.

ATTACHMENT E

Satellite Broadcasting and 225 Reinekers Lane Communications Association Suite 600 Alexandria, VA 22314 September 11, 2003 (703) 549-6990

Dish Network Satellite TV Names 42 New Local Channel Markets for 2003 ATLANTA--(BUSINESS WIRE)--May 1, 2003--

With New SuperDish Technology, DISH Network Plans to Deliver Local Channels Via Satellite to 106 Markets Nationwide by Year End

EchoStar Communications Corporation (Nasdaq:DISH) and its DISH Network(TM), a leading provider of satellite television ente rtainment services, announced today 42 new designated market areas where it plans to launch local TV channels, provided retransmission agreements with local TV stations can be formalized in each of the markets.

This will bring the total number of markets DISH Network serves with local channels to 106 by year end. DISH Network is also announcing that it plans to offer local channels via satellite in more cities across the nation by end of 2004. Today, consumers have a choice of receiving local TV channels from DISH Network in 64 U.S. cities.

EchoStar Chairman and CEO Charles Ergen is making the announcement at DISH Network's annual Team Summit satellite TV retailer conference here where more than 3,000 attendees gathered for seminars and workshops about new DISH Network products and services.

Customers in these 42 new markets will require the use of either DISH Network's existing DISH 500 antennas or its new SuperDish, a multi-satellite dish unveiled to satellite TV retailers today. The SuperDish, an elliptical 66- centimeter dish, is capable of offering customers access to hundreds of popular DISH Network channels, local channels in new markets, HDTV channels and international programming. The SuperDish will be capable of receiving satellite signals from three orbital locations.

"DISH Network continues to seek ways to expand services for its customers and increase competition to cable," said Ergen. "By expanding our delivery of local channels into more markets, DISH Network will provide consumers the opportunity to subscribe to a service that is less expensive and of better quality than what the dominant cable companies provide."

Markets planned for launch by the end of the year include the following:

1. Albany, N.Y. 2. Anchorage, Alaska 3. Baltimore, Md. 4. Boise, Idaho 5. Champaign, Ill. 6. Charleston, W.V. 7. Chattanooga, Tenn. 8. Columbia, S.C. 9. Columbus, Ohio 10. Davenport/Moline, Iowa 11. Duluth, Minn. 12. Eugene, Ore. 13. Evansville, Ind. 14. Ft. Smith, Ark. 15. Ft. Wayne, Ind. 16. Green Bay, Wis. 17. Greensboro, N.C. 18. Jackson, Miss. 19. Jefferson City, Mo. 20. Johnstown-Altoona, Pa. 21. Knoxville, Tenn. 22. Lincoln, Neb. 23. Little Rock, Ark. 24. Madison, Wis. 25. Memphis, Tenn. 26. Milwaukee, Wis. 27. Missoula, Mont. 28. Mobile, Ala.-Pensacola, Fla. 29. Richmond, Va. 30. Roanoke, Va. 31. Savannah, Ga. 32. Sherman, Texas/Ada, Okla. 33. Shreveport, La. 34. South Bend, Ind. 35. Springfield, Mo. 36. Tallahassee, Fla. 37. Traverse City, Mich. 38. Tri-Cities, Tenn./Va. 39. Wausau, Wis. 40. Wichita, Kan. 41. Wilkes Barre, Pa. 42. Yakima, Wash.

DISH Network offers consumers the lowest all-digital TV package price in America at only $24.99 per month for more than 50 channels. Local channels are available for $5.99 per month.

For more information on DISH Network, visit www.dishnetwork.com, call 800/333-DISH (3474), or contact your local DISH Network retailer.

EchoStar Communications Corporation (Nasdaq:DISH), through its DISH Network(TM), is a leading U.S. provider of satellite television entertainment services to homes and businesses with 8.18 million customers. DISH Network delivers advanced digital satellite television services, including hundreds of video, audio and Interactive TV channels, personal video recording, HDTV, sports, international programming, professional installation and 24-hour cu stomer service.

CONTACT: EchoStar Communications Corporation Press Contact: Marc Lumpkin, 303/723-2020 marc.lumpkin@.com

SOURCE: EchoStar Communications Corporation Copyright © 1998-2003 MarketWatch.com Inc. User agreement applies. Historical and current end-of-day data provided by Interactive Data Corp. Intraday data is at least 20-minutes delayed. All times are EDT. Intraday data provided by S&P Comstock and subject to terms of use.

ATTACHMENT F

Satellite Broadcasting and 225 Reinekers Lane Communications Association Suite 600 Alexandria, VA 22314 September 11, 2003 (703) 549-6990

CONTACT: Michael Greywitt (805) 418-8000, West Coast John Tews (248) 267-6800, East Coast

J.D. Power and Associates Reports: Average Monthly Spending for Satellite TV Service Drops Below Cable Service for the First Time as Cable Market Share Continues to Decline

DirecTV Ranks Highest in Customer Satisfaction for Second Straight Year

FOR IMMEDIATE RELEASE: August 19, 2003

WESTLAKE VILLAGE, Calif.—The average price difference between cable and satellite TV service has narrowed significantly over the past five years, with the average monthly expenditure for satellite service falling below cable for the first time, according to the J.D. Power and Associates 2003

Residential Cable/Satellite TV Customer Satisfaction StudySM released today.

The study finds that the average monthly expenditure for satellite TV service is $48.93—up 8 percent from 1998. However, cable spending has increased 41 percent in the same time period, moving from an average of $35.15 per month in 1998 to $49.62 per month in 2003. Accounting for much of the spending increase among cable subscribers are upgraded and/or additional services such as digital

TV, video-on-demand and high definition TV, which are being actively marketed to consumers.

While cable continues to be the dominant provider, satellite subscriptions are steadily growing.

Currently, 60 percent of households surveyed subscribe to cable service, down from 68 percent five years ago, while satellite subscriptions have increased from 7 percent of households in 1998 to 17 percent in 2003.

“Digital cable hasn’t turned out to be the solution the cable industry needed to stem the tide of migration to satellite providers,” said Steve Kirkeby, senior director of telecommunications research at

(Page 1 of 2) J.D. Power and Associates. “Although digital cable subscribers report higher satisfaction than do analog cable subscribers, both groups dramatically trail satellite subscribers in overall customer satisfaction, with cost of service being a key issue.”

One area where cable providers may have an opportunity to stem this migration to satellite is in bundling telephony and Internet access with cable TV service. With growing consumer desire to combine multiple services in a single bill for convenience and simplicity, the study finds that 34 percent of cable subscribers want to combine their cable service with some other telecommunications product or service.

Both satellite providers in the study receive the top two customer satisfaction rankings among the 13 major providers of cable/satellite TV service. DirecTV ranks highest in overall customer satisfaction performance for the second consecutive year, followed closely by DISH Network. Among the six factors that contribute to overall satisfaction, DirecTV receives top ratings in performance and reliability; cost of service; billing; and offerings and promotions. It also performs near the top in the remaining two factors: image and customer service.

Following DirecTV and DISH Network in the rankings are cable providers Cox, WideOpen

West, Cable One, RCN and Time Warner, respectively.

The 2003 Residential Cable/Satellite TV Customer Satisfaction Study is based on responses from 7,340 U.S. households that evaluated their satellite or cable TV providers.

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. Media e-mail contact: [email protected] or [email protected] No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com # # # (Page 2 of 2) NOTE: One chart follows. J.D. Power and Associates 2003 Residential Cable/Satellite TV Customer Satisfaction StudySM

Customer Satisfaction Index Scores

DirecTV 118

DISH Network 116

Cox 110

WideOpen West 108

Cable One 105

RCN 103

Time Warner 100

Industry Average 100

Insight 95

Mediacom 91

Charter 90

Comcast 90

Cablevision 89

Adelphia 87

0 10 20 30 40 50 60 70 80 90 100 110 120

Source: J.D. Power and Associates 2003 Residential Cable/Satellite TV Customer Satisfaction StudySM

Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 Residential Cable/Satellite TV Customer Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.