Brinsworth Medical Centre

171 Bawtry Road Brinsworth Rotherham S60 5ND

Tel: 01709 828806 Fax: 01709 382817 www.brinsworthmedicalcentre.co.uk INDEX Welcome To Welcome Brinsworth Medical Centre Our Statement of Purpose Our Statement of Purpose Your Doctors We are a two partner, Personal Medical Services (PMS) training practice, employing salaried GPs and have been in existence for over 50 years serving the community of Brinsworth. Opening Hours The doctors and staff of Brinsworth Medical Centre are committed to the provision of High Quality Patient Care through • The delivery of services which are timely, considerate and responsive to the needs of How to Register our patient population • A clear focus on customer service Appointments • Continually monitoring our services with an aim to adapt our range of services in keeping with all developments in healthcare. Telephone Consultations Your Doctors Home Visits Dr T B Venkatraman (Male) Registered 1975 - Delhi, India MBBS MS (orth) FRCS(Edin) DCH Dip in Palliative Care Choose Well Our senior partner is a qualified and experienced orthopaedic surgeon and specialises in musculoskeletal disorders. Involved in medical school teaching year 1 - 5. Emergencies Dr Manish Singh (Male) Registered 1991 - Newcastle Upon Tyne, UK MBBS MRCGP (Lon) DRCOG Repeat Prescriptions Involved in medical school teaching year 1 - 5. Dr Paul Vohra (Male) Registered 1994 - Sheffield, UK Clinics Held MBChB FRCSI FRCS (Eng) Dr Sushama Chintala (Female) Registered 2001 - NTR University of Health Confidentiality Sciences, India MBBS DFFP LOC nMRCGP We have a new GP Registrar allocated to us on a regular basis. Details of our GP Registrar Freedom of Information are displayed in both waiting areas. Between them, our doctors and staff speak the following languages: English, Punjabi, Zero Tolerance Hindi, Urdu, Bengali and Tamil. We also make provision for access and other facilities for our disabled patients. Suggestions, Commendations and Complaints The practice has a ramp for wheelchair entry, a lift for access to consulting rooms on the first floor and toilets for the disabled. To ensure that all our patients are taken into account, our calling system includes a tannoy Patient Participation Group system a visual LED and a hearing loop.

Stay in touch with our website: www.brinsworthmedicalcentre.co.uk Visit our website on: www.brinsworthmedicalcentre.co.uk Our Opening Hours Appointments Appointments for consultations with doctors and nurses can be made in advance either by Monday 7.30am - 6.30pm telephone or calling in at the surgery. Whenever possible you will be given an appointment Tuesday 7.30am - 6.30pm to suit you with a doctor/nurse of your choice, but it must be emphasised that this may Wednesday 7.30am - 6.30pm not always be possible. You may also book appointments on line. However you will have Thursday 7.30am - 6.30pm to register for this and get an access code. Ask at reception for more details Friday 7.30am - 6.30pm • We endeavour to offer you an appointment within 48 working hours. Appointments are available at the following times: • Each appointment allows for one person and one problem only. Please ask for a separate time for each person attending and each problem to be dealt with. Doctors AM PM • All appointments are of 10 minutes' duration. However, if you think you need more Monday 7.30 - 11.30am 1.00 - 5.00pm time with a doctor, please ask for a double appointment when you make your booking Tuesday 7.30 - 11.30am 1.00 - 5.00pm with the receptionist. Wednesday 7.30 - 11.30am 1.00 - 5.00pm • Please ensure that children under the age of 14 are accompanied by a responsible adult. Thursday 9.00 - 11.30am 3.00 - 5.00pm • If you are unable to keep your appointment, please let us know without delay. Friday 9.00 - 11.30am 3.00 - 5.00pm Nurses Non-attendance means someone else missing out on an appointment. Monday 7.30am - 5.00pm There might be occasions when a medical student is present during your consultation. If Tuesday 7.30am - 6.00pm you do not wish them to be present, please let the receptionist know. Wednesday 7.30am - 5.00pm If you think your condition requires urgent attention, please give details of your condition Thursday 7.30am - 6.00pm to our receptionist. You will be dealt with, without delay, by our triage nurse or a doctor Friday 7.30am - 6.00pm as deemed appropriate on the same day

If you need medical attention or advice outside these hours please ring 111. Telephone Consultations You may ask to speak to a doctor on the telephone if necessary. If the doctor is busy they 111 might have to ring you back. It will be available 24 hours a day, 7 days a week and 365 (366 in a leap year) days a year. Home Visits Calls from mobiles and landlines are free and the service is intended to respond to people’s Requests for emergency visits take priority at all times. For a home visit please telephone health and social care needs when: before 10.30am so that the doctors have enough time to arrange their visits in order of priority and therefore avoiding unnecessary delays. • it is not a life-threatening situation, and therefore is less urgent than a 999 call Home visits are for people whose illness renders them truly housebound. • the patient does not have a GP to call or a GP is not available Typical examples of home visits are for people who are: • the caller feels they cannot wait and is simply unsure of which service they require • Terminally ill • the caller requires health information or reassurance about what to do next. • Elderly and infirm In the event of a life threatening situation dial 999 • Where the journey to the surgery would exacerbate their condition, for example a General information on health service can also be obtained by accessing the NHS CHOICES severe disc prolapse website www.nhs.uk For most other conditions doctors expect patients to be seen in the surgery as the doctors may need equipment for examination, which would not be available at home. When How To Register requesting a home visit, it is necessary to leave a contact telephone number. Please bear in mind that emergency appointments are offered each day. The practice welcomes new patients living within our catchment area of Brinsworth/Tinsley The doctor can see four or five patients in surgery in the time it takes to do one home visit (map of catchment area at the back of booklet). In addition we also accept patients residing Sick children will be seen as quickly as possible in surgery. It does not harm a child to be in Moorgate. If you live in the catchment area, please collect a form from Reception and brought to the surgery warmly wrapped up unless they are extremely ill. You can telephone ensure all details including the health questionnaire are completed fully. It is important the surgery for advice. that you make an appointment with our health care assistant for a medical. This enables If you are pregnant and have bleeding contact EPAU on 01709 304398 between 9.00am our clinicians to provide a holistic care of a high standard. and 5.00pm for advice. Visit our website on: www.brinsworthmedicalcentre.co.uk Stay in touch with our website: www.brinsworthmedicalcentre.co.uk Feeling Unwell? – Choose Well Pharmacy Telephone Numbers There are a range of NHS services on your doorstep Rotherham Direct Pharmacy Make sure you choose the right service and get the right treatment DELIVERY ONLY...... 01709 374204 Local Pharmacy Weldricks - Brinsworth...... 01709 378320 Visit your local pharmacy when you are suffering from a common health problem which Weldricks - Catcliffe...... 01709 382266 does not require a nurse or a doctor i.e diarrhoea, runny nose, painful cough or headache Cohens Chemist - Treeton...... 0114 2939039 Assura Chemist - Tinsley...... 0114 244 2121 Rotherham NHS Walk in centre Canklow Pharmacy...... 01709 820514 Use the walk in centre if you need medical treatment or advice which does not need a visit to Boots at Meadowhall...... 0114 256 8011 the A&E or a medical appointment. This may include cuts, grazes, sprains, stomach upsets, Tesco - Rotherham ...... 01709 347449 ear and throat infection, emergency contraception, coughs, colds and flu like symptoms Brookside Chemist Whiston...... 01709 368537 Morrisons Parkgate...... 01709 780150 A&E or 999 You may also request for your prescriptions to be sent directly to the chemists. Emergency services are very busy They should only be used in very serious or life threatening situations PLEASE ALLOW TWO WORKING DAYS FOR YOUR PRESCRIPTIONS TO BE READY. When Is It An Emergency? ORDER THEM IN TIME TO ENSURE THAT YOU DO NOT RUN OUT OF MEDICATION. When it comes to your health or the health of someone in your family, it is often very obvious You may send a request through the post if you enclose an SAE, but allow longer for this if the person is seriously ill and needs urgent care. You should seek medical attention by to reach you. Always give full details of the medication required so that mistakes can be either taking the casualty to A & E or by phoning 999 for an emergency ambulance. avoided. All patients on repeat prescriptions must see the doctor at least every 12 months. If the emergency is a critical or life-threatening situation like the following examples and Please do not order any unnecessary items. It would help us if you order your prescriptions in any of these instances, you should seek urgent medical attention by dialling 999: for the whole month at the same time rather than ordering one item one week and another • Suspected heart attack item the following week. Should you require dropping a request outside working hours, • Chest pain please use the letterbox on the wall of the admin block. • Unconsciousness Clinics Held Within The Practice • Severe breathing difficulties Baby Clinics for Childhood Immunisation Antenatal Clinic • Head injury Post Natal Clinic Health Visitor • Stroke symptoms (slurring of speech, unstable on feet) Cryo Clinic Minor Procedures Remember to remain calm, do everything you can to help the person, but don't put yourself Counselling Dietician in danger and don't give the person anything to eat, drink or smoke. Substance Abuse Alcohol Abuse People with signs of a heart attack, which might include crushing central chest pain often Travel Health accompanied by shortness of breath, sweating and vomiting, need urgent medical help and an ambulance should be called immediately by dialling 999. Taking Care Of Information About You For conditions like: Your Rights, Our Reponsibilities • Heavy blood loss Medical information and the Data Protection Act 1998 • Suspected broken bones It is not possible to provide the best possible standards of health care without keeping • Deep wounds such as stab wounds information about you. This will include your name, address, date of birth and next of • Foreign body in eyes or ears which are not as life-threatening and where the patient kin and details of your medical history. This information is held solely for the purposes can travel, they can be taken to the nearest A & E. of caring for your health. The records are stored both on paper and computer, and may take other forms such as x-ray photographs. Repeat Prescriptions We have a legal responsibility to keep confidential all of the information held about you. All requests for repeat prescriptions must be made in writing and dropped either: The obligations that the NHS has, together with the rights that every individual enjoys, • In the box provided in the waiting room or through the letter box in the admin building. are set out in the Data Protection Act 1998. • You may request your prescriptions on line. However to use this service you need to Information about you may need to be shared with others involved in your care from time register and get an access code. Please ask at reception for more details. to time - for example, with a hospital consultant or a district nurse. The sharing of medical • In the boxes at the local chemists information is specifically covered by the Act. It says that the sharing of sensitive, patient- Visit our website on: www.brinsworthmedicalcentre.co.uk Stay in touch with our website: www.brinsworthmedicalcentre.co.uk related information is permissible for 'Medical Purposes' provided that it is processed by: • A health professional - ie GP, nurse, health visitor Freedom Of Information – Publication Scheme • A person who, though not a health professional, has responsibility to preserve confidentiality The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. This condition will always be met by our services. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to To help improve the standards of health care, information from your records may also routinely make available. This scheme is available from reception. be used for research and statistical analysis. In the Data Protection Act 1998 'Medical Purposes' is defined to include 'preventative medicine, medical diagnosis, medical research, Zero Tolerance the provision of care and treatment and the management of healthcare services'. We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who Some research studies involve interviews and questionnaires; in these cases you will be abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner approached to see if you'd like to take part. Before making a decision to participate whatsoever, will risk removal from the practice list. In extreme cases we may summon the you should be made aware if all or part of the information is going to be anonymised. police to remove offenders from the practice premises. Wherever possible, information used for such purposes will be anonymised so that it is Suggestions, Commendations And Complaints not possible to identify the patient to whom it relates. You do have the right to prevent processing and sharing of your information. However, Please feel free to make any suggestions to improve our service. the professionals involved in your care may encounter difficulties and delays if they are If you are unhappy with any of the existing services, please do not hesitate to inform us. unable to share important health information. Our business manager, Jan Venkatraman, will be happy to deal with them. We shall also be happy to hear from you when you are happy and satisfied with our services. Your Rights There is a box in the waiting area for this purpose. The Data Protection Act 1998 gives every individual a number of rights. In brief, you have the right to: Patient Participation Group • Access information held about you (you may be charged for this service) What is the Patient Participation Group? • Prevent processing of information likely to cause distress The aim of the group is to get patients involved with the practice in a positive way to help • Prevent use of information about you for direct marketing improve the health care services it provides through meaningful consultation and participation. • Correct an inaccurate record The PP group helps the practice understand patients’ needs from a patient perspective • Seek compensation if you suffer damage and therefore helps the practice with decision making. This is two way process and also • Have an assessment made if you think the Act has been contravened. a forum for patients to obtain information about the practice to help them understand We undertake to respect these rights. how general practice is organised. Our Obligations Who is involved from the practice? The Data Protection Act 1998 imposes a number of obligations on our services. In brief, these are: The practice business manager attends each meeting, accompanied by the assistant • Information about you will be processed fairly and lawfully manager. GPs attend at the request of the group and other health professionals. • Information will be used solely for planning and delivering your health care and will not be used in an inappropriate way What is discussed at the meetings? • The information recorded about you will be adequate and relevant, but not excessive The agenda is driven by particular topics that the practice or patients’ wishes to bring to • The information will be accurate and up to date the attention of others. The meetings are chaired by a patient. • Information will be kept no longer than necessary When are the meetings? • All of the information will be processed within the service in accordance with your rights The meetings are quarterly; dates for meetings are decided at the meeting and are • We will take all necessary measures to prevent unlawful processing, accidental loss, advertised on the PP group notice boards at each of our sites, and on our practice website. damage or destruction. Do I have to attend each meeting? • Information will not be transferred to a country outside of the European Economic No you do not have to attend each meeting. Once we know that you would like to Area, unless the country provides adequate protection of your rights as regards the become involved you can decide for yourself exactly how much you would like to become processing of information involved. If you would just like to receive the minutes of the meetings then please pass We undertake to fulfil these obligations. on your contact details to the operations co-ordinator, you can have the minutes sent or Further Information simply view them on our website. Should you need any further information about the application of the Data Protection Act 1998 How do I find out more information? within this service, please make an appointment at reception to see the business manager. For further information please contact our business manager, Jan Venkatraman. Visit our website on: www.brinsworthmedicalcentre.co.uk Stay in touch with our website: www.brinsworthmedicalcentre.co.uk Practice Area 'THE TEN REQUIREMENTS' TO HELP US TO PROVIDE YOU WITH HEALTH CARE OF THE HIGHEST QUALITY

Always Remember Broom 1. One appointment is for one person and one problem only. 2. Inform the surgery in good time if you cannot keep your appointment. Moorgate 3. Inform the receptionist if you require a longer appointment. 4. Home visits are strictly for the housebound and those medically unfit to travel to the surgery. Brinsworth Whiston 5. Requests for routine home visits must be made before 10.30am. 6. Allow two working days for your prescription to be ready. 7. If you wish to speak in privacy please let our receptionists know. Inner Boundary

8. Please bear with us if the surgery is running late - it is Catscliffe Outer Boundary another patient's care that is causing it. 9. If you have any suggestions or comments, do let us know. 10. If you are unhappy with the service, please do not hesitate to tell our manager Jan Venkatraman.

PRACTICE BOOKLETS are specially prepared by A MEMBER OF THE OLDROYD Neighbourhood Direct Ltd PUBLISHING GROUP LTD

Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: 01253 722142 Fax: 01253 714020 HELP US TO HELP YOU Website: http://www.opg.co.uk Email: [email protected]

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The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. SP/CP 5.13 Q06786H Useful Telephone Numbers

Pharmacies Rotherham Direct Pharmacy...... 01709 374204

Boots (Meadowhall)...... 0114 256 8011

Cohens Chemist (Treeton)...... 0114 293 9039

Canklow Chemist...... 01709 820514

Tinsley Chemist ...... 0114 244 2121

Tesco Chemist (Rotherham)...... 01709 347449

Weldricks (Brinsworth Chemist)...... 01709 378320

Weldricks (Catcliffe Chemist)...... 01709 382266

Support Services Cruse (Bereavement care)...... 01709 564205

RNIB...... 0114 2722757

Age Concern...... 01709 829621

Red Cross - Medical Loan Service (short-term loans of wheelchairs, bath seats, commodes, walking frames etc)...... 01709 879451

Alcoholics Anonymous...... 0114 270 1984

Rotherham Talking Newspaper...... 01709 373163

Rotherham Cancer Support Group...... 01709 740240/710720

Alzheimer's Society...... 0114 276 8414

Health Advice Centre...... 01709 423030

Social Services...... 01709 382121

Practice Booklets are published by Neighbourhood Direct Ltd. 01253 722142