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Handbook 2019 C Ntents

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Handbook 2019 C Ntents HANDBOOK 2019 C NTENTS CONTACT DETAILS > 6 DRESS STANDARDS > 9 HOW TO GET TO MARVEL STADIUM > 10 HOW TO GET TO THE DIAMOND CLUB > 12 TICKETING > 14 FOOD AND BEVERAGE > 18 FUNCTIONS ENQUIRIES > 20 VENUE POLICIES > 22 ADDITIONAL BENEFITS > 24 MARVEL STADIUM MAP > 32 4 We look forward to welcoming you and your guests to the Diamond Club in 2019 – Marvel Stadium’s prestigious INTR and exclusive sports and entertainment Membership. This handbook is designed to help you familiarise yourself with the Club and maximise your use of this valued asset. Within the handbook, you will find all the information you need to make the most of your Diamond Club Membership. Also included are the Club’s policies and procedures as well as food and beverage arrangements. The Diamond Club Membership also provides you with additional benefits including two (2) reserved seats at the 2019 Toyota AFL Grand Final, two (2) AFL Memberships for access to purchase reserve seats to all AFL games at the MCG, the Chairman’s Club at Flemington and access to some of Australia’s premium golf courses including Moonah Links and Sandhurst. 6 7 Kristy Slater CHANGE OF CONTACT DETAILS Premium Member Executive To ensure you derive maximum benefit from your Diamond CONTACT P: 03 8625 7275 Club Membership, it is important we have access to your E: [email protected] current contact details. Please advise the Premium Member Executive of any changes that may occur. DETAILS DIAMOND CLUB This includes phone numbers, postal and email addresses Marvel Stadium as well as the information of everyone linked to your 740 Bourke Street Membership including the primary Member, Nominee and Docklands VIC 3008 Administrator (if applicable). EVENT DAY CONTACT Please address these changes to the Premium Member E: [email protected] Executive at [email protected] M: 0424 620 860 Any change to Membership details must come from the primary Member. As email is the preferred method of Please contact the Premium Member Executive should communication, please ensure that we always have your you require any assistance regarding your Membership. current email address on record. This is important so that we can keep you informed of upcoming events and other significant Diamond Club information. 8 9 DRESS STANDARDS The Diamond Club enforces strict dress standards. DRESS Patrons who are not appropriately attired will not be permitted in to the Diamond Club. Diamond Club Members and your guests are STANDARDS expected to maintain a neat and tidy appearance whenever you enter the Club. For males a jacket, smart trousers including dark dress denim and a collared business shirt is the preferred minimum dress requirement while ties are optional. Ladies are expected to maintain a suitable standard of dress in keeping with the distinction of the Diamond Club. Team Scarves are acceptable. Mid-light coloured and/or torn denim, t-shirts, polo shorts, running/sports shoes, or any dilapidated footwear CHILDREN IN THE DIAMOND CLUB are strictly not permitted in the Club. Members are responsible for ensuring that the Children under the age of 16 are only permitted in the attire of guests attending the Club conforms to the Diamond Club if a prior arrangement has been made expected standard. with the Premium Member Executive. 10 11 VIP CAR PARK MOBILITY IMPAIRED Tram HOW TO Marvel Stadium’s Diamond Club VIP underground car park Marvel Stadium offers a range of access options to the Tram services from La Trobe Street approach Marvel provides convenient direct access from your car to the Club. mobility impaired. Lifts operate from each level of the Stadium at Gate 7, while trams from Bourke, Collins GET TO Members will be sent a VIP car park ticket together with entry underground car park to all levels of the venue. The car and Spencer Streets are accessible via the pedestrian tickets for each specific event. park has a number of designated parking bays for mobility footbridge at Southern Cross Station. The City Circle MARVEL The Diamond Club Members’ access is located at Car Park impaired patrons, the majority of which are in Car Park tram runs approximately every twelve minutes and Entry A on the Bourke Street entrance to the stadium and A. Should you or your guests require mobility impaired services Marvel Stadium from stops in La Trobe Street STADIUM opens two hours before an event. A Diamond Club attendant parking, please contact the Premium Member Executive and Harbour Esplanade. This is a free service. will direct Members to the area adjacent to the Gate 9 lift for assistance. Taxi lobby. PUBLIC TRANSPORT The nearest taxi ranks are located on Harbour Esplanade Please refer to the map on the inside of the back cover for For comprehensive public transport information, contact outside AFL House, on Bourke Street outside the NAB more details. the Public Transport Information Hotline on 131 638 or building and on Spencer Street, adjacent to Southern visit ptv.vic.gov.au Cross Station. PURCHASING ADDITIONAL CAR PARK TICKETS Train Members can purchase an additional car park ticket for a Marvel Stadium is approximately 180 metres from designated 2019 Toyota AFL Premiership match or other Southern Cross Station, which is only a short walk across sporting event at Marvel Stadium by contacting the Premium the Bourke Street pedestrian footbridge. Southern Cross Member Executive. The cost is $40.00 per vehicle per event. Station services both metropolitan and country train lines. 12 FROM THE CONCOURSE HOW TO The most convenient access to the Diamond Club is through Gate 9, located on the harbour side of Marvel GET TO Stadium. This gate is specifically marked as the Diamond Club entry. Scan your event ticket through the turnstile THE and proceed to Level C via the lifts or stairs, then present your ticket for a secondary scan on Level C to access the Premier Suite Level. Proceed to the Diamond Club lift DIAMOND within the entrance lobby to reach the Diamond Club. CLUB FROM THE CAR PARK Scan your event ticket through the turnstile at the Gate 9 entry lobby and proceed to Level C via the lifts or stairs, then present your ticket for a secondary scan on Level C to access the Premier Suite Level. Proceed to the Diamond Club lift within the entrance lobby to reach the Diamond Club. Please note you must be in possession of a valid event ticket to enter the venue from the car park. 14 15 DIAMOND CLUB BOOKING PROCEDURE OVERFLOW ARRANGEMENTS HIGH DEMAND EVENTS At the start of each year, Diamond Club Members will In the event of the Diamond Club reaching capacity, For high-demand games such as Friday night AFL matches receive a schedule of the stadium’s confirmed sporting Members will be presented with the following options: and some international events, due to the Club’s capacity, events highlighting the high-demand games. This ◊ Members will be offered two (2) Medallion Club seats it may be necessary to re-configure the dining areas to information will also be available on the Diamond Club per Membership in the Medallion Club seating bowl for accommodate as many Members as possible. website. Members are encouraged to nominate the the nominated event without affecting their Diamond Ticketing will be limited to two (2) tickets per Membership preferred events they wish to attend. Club allocation. Members are welcome to then make and guest ticketing for these events will be subject to dining arrangements within the Medallion Club. TICKETING These nominations can be made six weeks prior to the availability. ◊ If a Member requires pre-arranged dining, Members event by email or phone, allowing both the Member and The Club’s external viewing seat capacity is limited to will be provided with two (2) seats in the Medallion 40 therefore all confirmed bookings will be allocated the Premium Member Executive to plan ahead. Club together with dining for two in The Grille. This either an external viewing seat or a window table on All requests will be confirmed by the Premium Member allocation will be deducted from your Diamond Club Levels 4 and 5 in lieu of outdoor seating. Executive. allocation. Additional Medallion Club guest ticketing and BOOKING CONFIRMATION Guest passes will only be available for pre-nominated dining will be charged at $385 per person. Alternatively, you can opt to have these packages deducted from your events as outlined at the beginning of the year. Members All booking requests will be confirmed by the Premium Members’ Diamond Club allocation. are asked to submit event requests, including any Member Executive including any additional guest ticketing All booking requests can be submitted by phone or additional guest pass requests, no later than 12 noon on requests. email. The Premium Member Executive will confirm all the Monday prior to the event. Late bookings will be CANCELLATION POLICY booking requests and send your entry and parking tickets subject to availability and all late requests will require one week prior to the nominated event. Please contact the Premium Member Executive by no approval from the Premium Member Executive. later than COB Tuesday the week of the event should The booking request forms are available on the Diamond you need to cancel attendance to any event. After this Club website and can be emailed by contacting the point, any late cancellations may result in the event Premium Member Executive. being deducted from your Membership entitlement. 17 GUEST TICKETING LOST EVENT TICKETS Diamond Club guest tickets for AFL matches and We request that you take all necessary precautions to additional sporting events may be available, subject to protect your event tickets and keep them in a secure demand, and only at pre-nominated events as listed in place.
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