HANDBOOK 2019 C NTENTS
CONTACT DETAILS > 6 DRESS STANDARDS > 9 HOW TO GET TO MARVEL STADIUM > 10 HOW TO GET TO THE DIAMOND CLUB > 12 TICKETING > 14 FOOD AND BEVERAGE > 18 FUNCTIONS ENQUIRIES > 20 VENUE POLICIES > 22 ADDITIONAL BENEFITS > 24 MARVEL STADIUM MAP > 32 4
We look forward to welcoming you and your guests to the Diamond Club in 2019 – Marvel Stadium’s prestigious INTR and exclusive sports and entertainment Membership. This handbook is designed to help you familiarise yourself with the Club and maximise your use of this valued asset.
Within the handbook, you will find all the information you need to make the most of your Diamond Club Membership. Also included are the Club’s policies and procedures as well as food and beverage arrangements.
The Diamond Club Membership also provides you with additional benefits including two (2) reserved seats at the 2019 Toyota AFL Grand Final, two (2) AFL Memberships for access to purchase reserve seats to all AFL games at the MCG, the Chairman’s Club at Flemington and access to some of Australia’s premium golf courses including Moonah Links and Sandhurst. 6 7
Kristy Slater CHANGE OF CONTACT DETAILS Premium Member Executive To ensure you derive maximum benefit from your Diamond CONTACT P: 03 8625 7275 Club Membership, it is important we have access to your E: [email protected] current contact details. Please advise the Premium Member Executive of any changes that may occur. DETAILS DIAMOND CLUB This includes phone numbers, postal and email addresses Marvel Stadium as well as the information of everyone linked to your 740 Bourke Street Membership including the primary Member, Nominee and Docklands VIC 3008 Administrator (if applicable). EVENT DAY CONTACT Please address these changes to the Premium Member E: [email protected] Executive at [email protected] M: 0424 620 860 Any change to Membership details must come from the primary Member. As email is the preferred method of Please contact the Premium Member Executive should communication, please ensure that we always have your you require any assistance regarding your Membership. current email address on record. This is important so that we can keep you informed of upcoming events and other significant Diamond Club information. 8 9
DRESS STANDARDS The Diamond Club enforces strict dress standards. DRESS Patrons who are not appropriately attired will not be permitted in to the Diamond Club. Diamond Club Members and your guests are STANDARDS expected to maintain a neat and tidy appearance whenever you enter the Club. For males a jacket, smart trousers including dark dress denim and a collared business shirt is the preferred minimum dress requirement while ties are optional. Ladies are expected to maintain a suitable standard of dress in keeping with the distinction of the Diamond Club. Team Scarves are acceptable. Mid-light coloured and/or torn denim, t-shirts, polo shorts, running/sports shoes, or any dilapidated footwear CHILDREN IN THE DIAMOND CLUB are strictly not permitted in the Club. Members are responsible for ensuring that the Children under the age of 16 are only permitted in the attire of guests attending the Club conforms to the Diamond Club if a prior arrangement has been made expected standard. with the Premium Member Executive. 10 11
VIP CAR PARK MOBILITY IMPAIRED Tram HOW TO Marvel Stadium’s Diamond Club VIP underground car park Marvel Stadium offers a range of access options to the Tram services from La Trobe Street approach Marvel provides convenient direct access from your car to the Club. mobility impaired. Lifts operate from each level of the Stadium at Gate 7, while trams from Bourke, Collins GET TO Members will be sent a VIP car park ticket together with entry underground car park to all levels of the venue. The car and Spencer Streets are accessible via the pedestrian tickets for each specific event. park has a number of designated parking bays for mobility footbridge at Southern Cross Station. The City Circle MARVEL The Diamond Club Members’ access is located at Car Park impaired patrons, the majority of which are in Car Park tram runs approximately every twelve minutes and Entry A on the Bourke Street entrance to the stadium and A. Should you or your guests require mobility impaired services Marvel Stadium from stops in La Trobe Street STADIUM opens two hours before an event. A Diamond Club attendant parking, please contact the Premium Member Executive and Harbour Esplanade. This is a free service. will direct Members to the area adjacent to the Gate 9 lift for assistance. Taxi lobby. PUBLIC TRANSPORT The nearest taxi ranks are located on Harbour Esplanade Please refer to the map on the inside of the back cover for For comprehensive public transport information, contact outside AFL House, on Bourke Street outside the NAB more details. the Public Transport Information Hotline on 131 638 or building and on Spencer Street, adjacent to Southern visit ptv.vic.gov.au Cross Station.
PURCHASING ADDITIONAL CAR PARK TICKETS Train
Members can purchase an additional car park ticket for a Marvel Stadium is approximately 180 metres from designated 2019 Toyota AFL Premiership match or other Southern Cross Station, which is only a short walk across sporting event at Marvel Stadium by contacting the Premium the Bourke Street pedestrian footbridge. Southern Cross Member Executive. The cost is $40.00 per vehicle per event. Station services both metropolitan and country train lines. 12
FROM THE CONCOURSE HOW TO The most convenient access to the Diamond Club is through Gate 9, located on the harbour side of Marvel GET TO Stadium. This gate is specifically marked as the Diamond Club entry. Scan your event ticket through the turnstile THE and proceed to Level C via the lifts or stairs, then present your ticket for a secondary scan on Level C to access the Premier Suite Level. Proceed to the Diamond Club lift DIAMOND within the entrance lobby to reach the Diamond Club. CLUB FROM THE CAR PARK Scan your event ticket through the turnstile at the Gate 9 entry lobby and proceed to Level C via the lifts or stairs, then present your ticket for a secondary scan on Level C to access the Premier Suite Level. Proceed to the Diamond Club lift within the entrance lobby to reach the Diamond Club. Please note you must be in possession of a valid event ticket to enter the venue from the car park. 14 15
DIAMOND CLUB BOOKING PROCEDURE OVERFLOW ARRANGEMENTS HIGH DEMAND EVENTS
At the start of each year, Diamond Club Members will In the event of the Diamond Club reaching capacity, For high-demand games such as Friday night AFL matches receive a schedule of the stadium’s confirmed sporting Members will be presented with the following options: and some international events, due to the Club’s capacity, events highlighting the high-demand games. This ◊ Members will be offered two (2) Medallion Club seats it may be necessary to re-configure the dining areas to information will also be available on the Diamond Club per Membership in the Medallion Club seating bowl for accommodate as many Members as possible. website. Members are encouraged to nominate the the nominated event without affecting their Diamond Ticketing will be limited to two (2) tickets per Membership preferred events they wish to attend. Club allocation. Members are welcome to then make and guest ticketing for these events will be subject to dining arrangements within the Medallion Club. TICKETING These nominations can be made six weeks prior to the availability. ◊ If a Member requires pre-arranged dining, Members event by email or phone, allowing both the Member and The Club’s external viewing seat capacity is limited to will be provided with two (2) seats in the Medallion 40 therefore all confirmed bookings will be allocated the Premium Member Executive to plan ahead. Club together with dining for two in The Grille. This either an external viewing seat or a window table on All requests will be confirmed by the Premium Member allocation will be deducted from your Diamond Club Levels 4 and 5 in lieu of outdoor seating. Executive. allocation. Additional Medallion Club guest ticketing and BOOKING CONFIRMATION Guest passes will only be available for pre-nominated dining will be charged at $385 per person. Alternatively, you can opt to have these packages deducted from your events as outlined at the beginning of the year. Members All booking requests will be confirmed by the Premium Members’ Diamond Club allocation. are asked to submit event requests, including any Member Executive including any additional guest ticketing All booking requests can be submitted by phone or additional guest pass requests, no later than 12 noon on requests. email. The Premium Member Executive will confirm all the Monday prior to the event. Late bookings will be CANCELLATION POLICY booking requests and send your entry and parking tickets subject to availability and all late requests will require one week prior to the nominated event. Please contact the Premium Member Executive by no approval from the Premium Member Executive. later than COB Tuesday the week of the event should The booking request forms are available on the Diamond you need to cancel attendance to any event. After this Club website and can be emailed by contacting the point, any late cancellations may result in the event Premium Member Executive. being deducted from your Membership entitlement.
17
GUEST TICKETING LOST EVENT TICKETS
Diamond Club guest tickets for AFL matches and We request that you take all necessary precautions to additional sporting events may be available, subject to protect your event tickets and keep them in a secure demand, and only at pre-nominated events as listed in place. As a safeguard, when issuing tickets to your guests your Member pack. we recommend that you keep a record of all ticket Cost: $385.00 per adult inclusive of admission and food numbers. Recording ticket numbers will simplify the and beverages. process if the tickets are misplaced. To purchase guest tickets please contact the Premium Should your ticket be lost or stolen, the Member should Member Executive. notify the Diamond Club as soon as possible. On event days, where additional guest tickets are Members are asked to notify the Premium Member available, Members are entitled to utilise up to four Executive via email prior to the commencement of an guest passes from their annual entitlement allocation. event and no later than 12 noon on Thursdays for Friday Requests for guest ticketing for these events can be night events. This will enable replacement tickets to be submitted from six weeks prior to the nominated issued. event until 12 noon on the Tuesday before the event. For tickets lost on a match day, please contact the Confirmation of ticketing will commence two weeks Premium Member Executive and the Diamond Club prior to each event. Concierge will be able to provide assistance. To prevent Guest tickets will not be available for high-demand unauthorised entry to the venue, barcodes of tickets games / events as nominated in your Member pack. reported lost or misplaced will be retired. 18 19
FOOD & PAYMENT OPTIONS Beverages BEVERAGE All Diamond Club selection wines plus a range of DINING beers, soft drinks, basic spirits, tea and coffee are As part of your Diamond Club Membership, food and complimentary when attending any of the events selected beverages are provided at each event. Members included in your Membership entitlement. and their guests will enjoy a premium menu specifically In addition to this selection, we also provide Members created by our Chef de Cuisine. with the opportunity to purchase additional beverages The Diamond Club kitchen ensures that your meals are from our extensive list of premium spirits and Diamond always excellently presented. Our daily menus include Club cellar wine list. entree, a choice of main courses and side dishes plus Your Diamond Club Supervisor will be happy to dessert and cheese. Using fresh regional produce, our recommend wines and assist you with your selection. menus will change according to the season. Payments via Credit Card only. We accommodate special dietary requirements. Please notify us of any special requirements at least 48 hours before your reservation time. 20 21
USE OF THE DIAMOND CLUB MARVEL STADIUM FUNCTION SPACES Unique features include use of the stadium scoreboards, ON NON-EVENT DAYS on-ground access and stadium tours. In addition to the Diamond Club, a variety of function The Diamond Club is an exclusive venue space for spaces are available for use at Marvel Stadium. For more information regarding non-event day functions, please contact Marvel Stadium’s Functions Department meetings, lunches and/or cocktail parties and we Just minutes from the CBD, Marvel Stadium’s multi-use on 03 8625 7663 or visit the Marvel Stadium website, encourage all Diamond Club Members to use the Club design provides a variety of potential for all function and marvelstadium.com.au on non-event days. conference requirements. Marvel Stadium has 16 function Please contact the Premium Member Executive in rooms, which can be adapted to create 23 individual Quote your Diamond Club Membership number to the first instance and our Marvel Stadium Functions breakout rooms. receive a 20% discount off the standard room hire rates. Department will assist you with your planning. The stadium offers a range of functions and Demand can be high, so we encourage you to book events including: early to avoid disappointment. A minimum of seven days’ ◊ Conferences and seminars notice is required so that catering and service staff can be ◊ Business forums and presentations adequately prepared. ◊ Gala dinners FUNCTION Members are eligible for complimentary venue hire of ◊ Cocktail functions the Diamond Club. Catering and ancillary costs apply, ◊ Trade shows and product launches audio visual equipment is available for hire through our ◊ Award ceremonies ENQUIRIES communications partner and car parking is available at standard daily rates. 22
NO SMOKING POLICY MARVEL STADIUM CODE OF CONDUCT
Marvel Stadium is a non-smoking venue. Should you wish Marvel Stadium is committed to creating a safe, to smoke, please proceed to Level C and have your ticket comfortable and enjoyable experience for all patrons. ready to be scanned out, as you make your way down to Our staff will proactively support an environment free Level 1 on to the external concourse. You will need to from the following behaviours: scan your ticket again on re-entry. ◊ Smoking VENUE RE-ENTRY ◊ Foul or abusive language Should you or your guests need to leave the venue and ◊ Intoxication re-enter for any reason during the event, it is essential to ◊ Fighting, taunting or threatening remarks or gestures scan your ticket out upon exit. Please proceed down to ◊ Sitting in a location other than the patron’s ticketed seat the Premier Suite Level C and have your ticket ready. ◊ Any other behaviour that could be dangerous to yourself and/or others
Persons who engage in this type of behaviour will be asked to leave the venue. Depending on the severity of VENUE the behaviour this may incur suspension of Membership. Members are responsible for the behaviour of their guests. POLICIES It is the Member’s responsibility to ensure that your guests are aware of the Club’s policies and procedures. Should you experience inappropriate behaviour please advise your nearest Diamond Club Staff Member and they will take appropriate action to address the issue. 24 25
AFL MEMBERSHIP RESERVING TICKETS At the time of printing, the only match at the MCG in the 2019 AFL season that is classified as a ‘Reserved Seat Each Diamond Club Member is entitled to two All tickets for the MCG are sold via Ticketek and on-sale Ticket’ is the ANZAC Day match between Essendon and ADDITIONAL transferable AFL Full Memberships (for the MCG only). dates will be communicated to Diamond Club Members Collingwood. All Members must have a pre-reserved The AFL Membership card entitles the holder entry to all accordingly. seat to enter the ground for this match, and no guest AFL games at the MCG, plus the first three weeks of the Diamond Club Members can purchase their AFL BENEFITS passes will be available for purchase. finals when played at the MCG. Membership tickets, subject to availability online The AFL Membership also allows Members to purchase ticketek.com.au or by calling 1300 552 072. discounted tickets to the AFL Reserve for Test Match Should there be availability on match day, Diamond Club Cricket, One-Day Internationals and T20 International Members can purchase on the day at the Gate 7 ticketing Cricket held at the MCG. window at the MCG. We strongly advise Members reserve seats in advance to avoid disappointment, particularly for matches where there is a high demand for reserved seating. Alternatively, Members can go to Gate 6 or Gate 7 on event day and swipe to enter, subject to availability. If the Members Reserve area is full, entry will be denied. 26 27
MCG GUEST PASSES Lost or Stolen AFL Cards Diamond Club Members can obtain four guest passes per If a Members AFL card is lost or stolen, the Member is card held, subject to availability. The guest ticket price will required to complete an AFL lost Membership card form, be confirmed by the AFL before the start of the 2019 AFL which can be obtained from your Premium Member season. Executive. Leaving Cards For Collection AFL Cards at Marvel Stadium If there are multiple games played at the MCG on one The AFL Membership cards cannot be used for entry weekend, you may wish to leave your card(s) for guests into Marvel Stadium; they are exclusively for MCG use. to collect for another match that weekend. To do this, the cards must be left in a clearly labelled envelope at the AFL Members Information Booth at no later than quarter time. After this time the office will be closed. If the cards are not collected they will remain at this gate until the following weekend when a game is played. They cannot be collected during the week. Grand Final Tickets Diamond Club Members will receive two AFL Grand Final tickets as part of each Membership. You will be informed of all AFL Grand Final information in August. 28
MOONAH LINKS GOLF CLUB Please note, there are limited cards available to Members. To manage the tee time allocation, a strict booking policy The Diamond Club is proud of its association with applies. the Moonah Links Golf Club and its ability to provide Members with access to this premier facility at special Please read the terms and conditions carefully before rates. submitting your application. Moonah Links presents two spectacular courses, the Open and Legends – providing facilities that are now renowned throughout the world. Set within a 196-hectare development in the heart of the Mornington Peninsula, Moonah Links has played host to the 2003 and 2005 Australian Championships. Moonah Links is approximately a 90-minute drive from Melbourne. Booking Details
Diamond Club Members have access to both the Open and the Legends Courses. Please note that the primary Member or Nominee must be in attendance on the day of play. 30 31
CLUB MANDLAY VRC CHAIRMANS CLUB Club. Members are reminded of their responsibility for Diamond Club will place you ahead of the queue with ensuring the attire of guests introduced to the Chairman’s priority access to major events, concerts, theatre and film The Diamond Club is proud to announce our golfing Diamond Club Members are entitled to enjoy access to Club and Members’ Reserve conform to the standards releases. The ease of purchase will take the stress out of partnership with Club Mandalay. the exclusive Chairman’s Club at Flemington Racecourse. required. securing tickets to your favourite events. Situated in Beveridge, just 40 minutes north of Spacious lounges and dining facilities overlook As each new event becomes available, Members will Melbourne CBD or Marvel Stadium, this course opened Flemington’s famous straight and winning post, while Booking Details be notified via email bulletins for booking dates and in July 2015 and was recently ranked number 56 in views of Melbourne’s city skyline provide the perfect Please ask your Premium Member Executive for the procedures. Tickets are often available to Members Australia’s Top 100 Golf Courses. backdrop for a day at the races. The Chairman’s Club is Booking Form and Policy or visit the website to download a first-class experience for entertaining clients or relaxing before public sale, so you can truly enjoy the benefits. Booking Details the Booking Policy and Form. Please read the terms and with friends and family. conditions carefully before attending the Chairman’s Club. Priority Purchase of Concert Tickets Diamond Club Members have access to the Club The Chairman’s Club is available to Diamond Club Bookings for the four days of the Melbourne Cup Carnival As a valued Diamond Club Member, when available, you Mandalay Golf Courses. Members at all race meetings at Flemington, subject to are limited and enquiries regarding the cost of tickets will receive priority purchase notifications for additional Please note that the primary Member or Nominee availability. The Chairman’s Club offers a full à la carte should be made in writing to the Premium Member events held at Marvel Stadium. must be in attendance on the day of play. service as well as food and beverage packages, which are Executive. The Diamond Club will advise how to access tickets to There are limited cards available to Members so available for pre-purchase. Bookings are essential and Please email [email protected] with exciting upcoming events, such as concerts, as they are in order to manage the tee time allocation, a strict subject to availability. your request. announced. booking policy applies. Please visit the Diamond Club Dress Standards website to download the Booking Policy and Form. The Medallion Club Box Office Please read the terms and conditions carefully before The Victoria Racing Club enforces strict dress standards. Access to the Medallion Club Box Office presents submitting your application. Patrons who are not appropriately attired will not be Members with a variety of sport and entertainment permitted to the Members’ Enclosure or the Chairman’s experiences which can be enjoyed all year round. The Spencer Street City Spencer Outlet Centre Southern Cross Station LEGEND Railway Line LEVEL B2 Venue Management Media Centre - including photographers room
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Aisle 19 Aisle 48 Pier 20 *Medallion Club MembersPB: Press Box or 21 Quest & Corporate Suite guests entry MEETING PLACE
& 47 Club Carvery
Aisle 18 Aisle The 22 Sc 46 La Tr obe S t Waterfront City - The Grille - 23 RB: Radio Broadcasting Boxes External Super Screen 45 Club 24 Apartments 44 25 Aisle 7 Diamond MEETING PLACE Shed 14 Shed 9 Medallion Club Medallion 26 Water Front Taxi Rank 43 27 TV: TV Broadcasting Please note: Map not to scale
28 External Super Screen Aisle 17 Aisle 42 Terrace Bar 29 41 30
Shed 14 Shed 9 Water Front 31 Taxi Rank PB Aisle 8 Club RB 32 Please note: Map not to scale
40 TV 39 38 Gate 37
36 Gate
35 34 Aisle 16 Aisle 33 Aisle 9 LEVEL 3
8 15 Aisle Aisle 10 9 Seating Aisle 14 Aisle Aisle 11
Aisle 13 Aisle Aisle 12 ATM: Automatic Teller Machine Marvel Stadium Service Entry - aisle 8 & 32 (Access to B2 Ring Road) Mobility Impaired Facilities - aisle 9, 16, 33 & 40
Emergency Assembly Area A & B Lifts - street level to external concourse Victoria Point Service Entry Victo ade Seven ry Room Promen Seating for the mobility impaired Pedestrian Ticket Sales Network Accessible Lift Ramps Tunnel to Car (street level) Bendigo Stairs Park Level B3 Bank AFL House PARKING Car Park A - Level B3^ Tram Line ^Diamond Club Members entry To Footscray Rd. Car Park B - Level B2 Harbour Esplanade Car Park C - Level B1 (Pass holders only) Car Park D - Level B2* Central National Australia Car Park E - Level B3* New Quay Pier Bank *Medallion Club Members & & Corporate Suite guests entry Waterfront City MEETING PLACE External Super Screen
Shed 14 Shed 9 Water Front Taxi Rank Please note: Map not to scale Diamond Club Marvel Stadium 740 Bourke Street Docklands VIC 3008
Phone 03 8625 7275 Email [email protected] www.marvelstadium.com.au/membership/diamond-club