Wayfinding & Signage System for Dadar Railway Station

Mugdha Kale Visual Communication IDC, IIT Bombay. Dadar Railway Station Crowd = Dadar Railway Station

Problem Identification nÉn®

Western line Central line Existing Railways Lines

nÉn®

Western line Central line

System Mumbai Suburban Railway Mumbai Suburban Railway

Route Churchgate Chatrapati Shivaji Terminas (CST) Virar Karjat - Kasara

Terminals Yes Yes

Platforms 5 8 Existing Facilities

Ticket Counter

Information regarding Train

Enquiry Counter

Railway Employes nÉn® Facilities Eating & Drinking Places

Shops

Waiting Room

Toilet

Other Facilities nÉn® Commuters

Daily

Frequent

Rare

New User Survey ? ! ?

Inquiry at Police Desks ?

Seeking help at the information desks ?

Seeking help at railway stalls

Observations after User study

Finding Places Existing signages Lots of Advertisements, Posters, Hoardings Crowd = Dadar Existing Signages

Users Insights & Observations • Existing Signages - No specific colour coding for central & western line. - No Uniformities - colour, shape - Numbers - Indicators - Safety - Railway Timetable - Railway Route

Central line - Ladies Coach Western line - Ladies Coach

Different formats for similar information Hidden or unseen locations Signage overlaps and not in the visual cone Unstructured placements of signages Colour coding for Emergency Central Line | Signages Western Line | Signages

Central Line | Indicators Western Line | Indicators Existing Wayfinding

Users Insights & Observations • Wayfinding - Way for central line as well as western line

- Platform no. 1& 2, 3& 4 (central line)

- Ticket counters - Booking counter - Platform ticket counter, Reservation, cancellation

- Exit - East & west

- Train route, Fast train, Slow train Wayfinding within the station

Approach to platforms 1 & 2 not indicated Soft toy stall is the indicator that is used Approach to platform 3 & 4 are not in commuters line of sight Advertisements

Existing Wayfinding

- Way for central line as well as western line

- Platform no. 1& 2, 3& 4 (central line)

- Ticket counters - Booking counter - Platform ticket counter, Reservation, cancellation

- Exit - East & west

- Train route, Fast train, Slow train Touch Points Other Other Bootpolishwala,chanawala ATM, Stalls Police helpdesk

Exit Exit

Exit towards churchget towards TICKET COUNTER TICKET COUNTER towards Borivali RAMP Western line Platform no. 1 TICKET COUNTER Western line Western line Platform no. 2 & 3 Western line

Western line Platform no. 4

Western line Platform no. 5 TICKET COUNTERTICKET Footover Bridge Footover Bridge Footover Bridge

Platform no. 1 & 2 Central line

RAMP RAMP Platform no. 3 & 4 Central line RAMP RAMP Platform no. 5 towards Kalyan

RAMP Platform no. 6

TICKET COUNTERTICKET

towards cst towards TICKET COUNTER TICKET TICKET COUNTERTICKET

Dadar Terminals Dadar Terminals Platform no. 7& 8 Exit Exit

Exit Exit Aim

To create wayfinding & signage system for Dadar Railway station making the place easier to navigate. Target Audience

Those who can read; • Marathi • Hindi • English Design Process Conceptualizing

• Mind Mapping • Brain storming • Initial ideas • Concept Development Mapping

Bridge Platfrom Train Platform Entry/ Exit

Ticket Counter

Entry

Entry/ Exit Platfrom Train Platfrom Bridge Entry/ Exit Exit Brain Storming Concept Development Typeface for The Signages

Choice of typefaces

Latin Typefaces Devnagari Typefaces

1. Helvetica LT Std 1. CDAC GISTY Yogesh

2. Wayfinding Sans 2. Kiran 3. Frutiger LT Std 3. KrutiDev 010 Wayfinding Sans- Ralf Herrmann Camparison between Latin typefaces and Devnagari Typeface

1st Class Ladies Coach Frutiger LT Std |ÉlÉ¨É nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ CDAC GISTY Yogesh

1st Class Ladies Coach Helvetica LT Std |ÉlÉ¨É nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ CDAC GISTY Yogesh

1st Class Ladies Coach Wayfinding Sans

|ÉlÉ¨É nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ CDAC GISTY Yogesh Colour - Mumbainess

1. Food Colour palate 6 5 4 3 2 1 2. Architecture Colour palate 6 5 4 3 2 1

https://www.google.co.in/imghp?hl=en&tab=wi 3. Festivals Colour palate 6 5 4 3 2 1

https://www.google.co.in/imghp?hl=en&tab=wi Final Concept Final Concept

1. Colour Coding: - Colour coding for three different lines - Colour coding for three different lines railways - Follow colour and shape 2. Map: - Map for Dadar Railway Station

3. Way Navigating Panel: - Signages on the platforms - Signages on the Bridge - Numbers

4. Electronic Media: - Display monitors for Indicators

1. Colour Coding

• Colour coding for three different lines

• Colour coding for three different lines railways

• Follow colour and shape • Colour coding for three different lines

WR Western Railway CR Central Railway HR Harbour Railway

Gray Value • Follow Shape & colour

nÉn® • Final Shape & colour

WR CR • Colour coding for three different Railway

WR Western Railway WR {ÉÎ¶SÉ¨É ®ä±´Éä WR

CR Cenral Railway CR ¨ÉvªÉ ®ä±´Éä CR Before

After

2. Map

- Map for Dadar Railway Station • Map for Dadar Railway Station Vertical Map Horizontal Map

• Location- main touch points like near entry/ exit, ticket counter, middle bridge which connect central and western line • Colour- CMYK • Choice of Typeface Latin Typeface- Wayfinding Sans

3. Way Navigating Panel

- Signages on the platforms - Signages on the Bridge - Numbers • Signages on the platforms

• Ladies Pictogram • Ladies Pictogram • Ladies Pictogram

• Pictogram

Grid

ATM Central Line

ATM Western Line

ATM • Railway Coach

Directional Destination keyword Pictogram in 3 languages

1st Class Ladies Coach |ÉlÉ¨É nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨É ¸ÉähÉÒ ¨ÉÊ½±ÉÉ b¤¤ÉÉ

1st Class Ladies Coach |ÉlÉ¨É nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨É ¸ÉähÉÒ ¨ÉÊ½±ÉÉ b¤¤ÉÉ Differently|ÉlÉ¨É nVÉÉÇÇ abled¨ÉÊ½±ÉÉ Coach Êb¤¤ÉÉ Differently|ÉlÉ¨É nVÉÉÇÇ abled¨ÉÊ½±ÉÉ Coach Êb¤¤ÉÉ |ÉlÉ¨ÉÊ´ÉE ÉÉÆ ¸ÉähÉÒMÉ Êb¤¤ÉÉ ¨ÉÊ½±ÉÉ b¤¤ÉÉ |ÉlÉ¨ÉÊ´ÉE ÉÉÆ ¸ÉähÉÒMÉ Êb¤¤ÉÉ ¨ÉÊ½±ÉÉ b¤¤ÉÉ 1+{ÉÆMÉst Class b¤¤ÉÉ Ladies Coach 1+{ÉÆMÉst Class b¤¤ÉÉ Ladies Coach

Luggage|ÉlÉ¨É nVÉÉÇÇ Coach ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ Luggage|ÉlÉ¨É nVÉÉÇÇ Coach ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨ÉºÉÉ¨ÉÉxÉ ¸ÉähÉÒÊb¤¤ÉÉ ¨ÉÊ½±ÉÉ b¤¤ÉÉ |ÉlÉ¨ÉºÉÉ¨ÉÉxÉ ¸ÉähÉÒÊb¤¤ÉÉ ¨ÉÊ½±ÉÉ b¤¤ÉÉ 1ºÉÉ¨ÉÉxÉst Class b¤¤ÉÉ Ladies Coach 1ºÉÉ¨ÉÉxÉst Class b¤¤ÉÉ Ladies Coach 1st Class Ladies Coach {É½±ÉÉ nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨É ´ÉMÉÇ ¨ÉÊ½±ÉÉ b¤¤ÉÉ

2nd Class Ladies Coach ÊuiÉÒªÉ nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ ÊuiÉÒªÉ ´ÉMÉÇ ¨ÉÊ½±ÉÉ b¤¤ÉÉ

1st Class Coach {É½±ÉÉ nVÉÉÇÇ Êb¤¤ÉÉ |ÉlÉ¨É ´ÉMÉÇ b¤¤ÉÉ Differently|ÉlÉ¨É nVÉÉÇÇ abled¨ÉÊ½±ÉÉ Coach Êb¤¤ÉÉ |ÉlÉ¨ÉÊ´ÉE ÉÉÆ ¸ÉähÉÒMÉ Êb¤¤ÉÉ ¨ÉÊ½±ÉÉ b¤¤ÉÉ 1+{ÉÆMÉst Class b¤¤ÉÉ Ladies Coach

Luggage|ÉlÉ¨É nVÉÉÇÇ Coach ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨ÉºÉÉ¨ÉÉxÉ ¸ÉähÉÒÊb¤¤ÉÉ ¨ÉÊ½±ÉÉ b¤¤ÉÉ 1ºÉÉ¨ÉÉxÉst Class b¤¤ÉÉ Ladies Coach 1st Class Ladies Coach {É½±ÉÉ nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨É ´ÉMÉÇ ¨ÉÊ½±ÉÉ b¤¤ÉÉ

2nd Class Ladies Coach ÊuiÉÒªÉ nVÉÉÇÇ ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ ÊuiÉÒªÉ ´ÉMÉÇ ¨ÉÊ½±ÉÉ b¤¤ÉÉ

Luggage|ÉlÉ¨É nVÉÉÇÇ Coach ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨ÉºÉÉ¨ÉÉxÉ ¸ÉähÉÒÊb¤¤ÉÉ ¨ÉÊ½±ÉÉ b¤¤ÉÉ 1ºÉÉ¨ÉÉxÉst Class b¤¤ÉÉ Ladies Coach

Ticket|ÉlÉ¨É nVÉÉÇÇWindow ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ ÊiÉÊE|ÉlÉ¨É ] ¸ÉähÉÒPÉ® ¨ÉÊ½±ÉÉ b¤¤ÉÉ ÊiÉÊE1st Class ] PÉ® Ladies Coach

Railway|ÉlÉ¨É nVÉÉÇÇ Canteen ¨ÉÊ½±ÉÉ Êb¤¤ÉÉ |ÉlÉ¨É®ä±´Éä ={É½É® ¸ÉähÉÒ ¨ÉÊ½±ÉÉ b¤¤ÉÉ 1®ä±Ést Class +É½É® Ladies Coach

• Signages on the Bridge

Platform Platform {±Éä]¡ Éä¨ÉÇ {±Éä]¡ Éä¨ÉÇ {±Éì]¡ Éì¨É 1,2 {±Éì]¡ Éì¨É 1

Platform Platform {±Éä]¡ Éä¨ÉÇ {±Éä]¡ Éä¨ÉÇ {±Éì]¡ Éì¨É 3,4 {±Éì]¡ Éì¨É 2,3

Platform Platform {±Éä]¡ Éä¨ÉÇ {±Éä]¡ Éä¨ÉÇ {±Éì]¡ Éì¨É 5 {±Éì]¡ Éì¨É 4

4. Electronic Media

- Display monitors for Indicators

Slow/ Coach Time Time Remain Destination Plt. No. Fast 8:40 00 min Kalyan K CR 2 S 12

8:45 05 min Thane T CR 1 S 15

8:50 10 min Kasara S CR 4 F 12 8:54 15 min Titwala TW CR 4 F 12

8:49 09 min C.Shivaji Terminals ST CR 3 S 12

8:52 12 min C.Shivaji Terminals ST CR 6 F 15 Slow/ Coach Time Time Destination Plt. No. Fast Slow/ Coach Time Time Remain Destination Plt. No. Fast 8:40 00 min Kalyan K CR 2 S 12

8:45 05 min Thane T CR 1 S 15

8:50 10 min Kasara S CR 4 F 12 8:54 15 min Titwala TW CR 4 F 12

8:49 09 min C.Shivaji Terminals ST CR 3 S 12

8:52 12 min C.Shivaji Terminals ST CR 6 F 15 Slow/ Coach Time Time Destination Plt. No. Fast Slow/ Coach Time Time Remain Destination Plt. No. Fast 8:40 Kalyan K CR 2 S 12

8:45 05 min Thane T CR 1 S 15

8:50 10 min Kasara S CR 4 F 12 8:54 15 min Titwala TW CR 4 F 12

8:49 09 min C.Shivaji Terminals ST CR 3 S 12

8:52 12 min C.Shivaji Terminals ST CR 6 F 15 Slow/ Coach Time Time Destination Plt. No. Fast Slow/ Coach Time Time Remain Destination Plt. No. Fast 8:40 00 min Kalyan K CR 2 S 12

8:45 05 min Thane T CR 1 S 15

8:50 10 min Kasara S CR 4 F 12 8:54 15 min Titwala TW CR 4 F 12

8:49 09 min C.Shivaji Terminals ST CR 3 S 12

8:52 12 min C.Shivaji Terminals ST CR 6 F 15 Slow/ Coach Time Time Destination Plt. No. Fast ´Éä³ +{ÉäÊIÉiÉ ´Éä³ ºlÉÉxÉ {±Éä]¡ Éä¨ÉÇG b¤¤ÉÉ 8:40 00 Ê¨ÉÊxÉ]ä E ±ªÉÉhÉ K CR 2 S 12

8:45 05 Ê¨ÉÊxÉ]ä `ÉhÉä T CR 1 S 15

8:50 10 Ê¨ÉÊxÉ]ä E ºÉÉ®É S CR 4 F 12 8:54 15 Ê¨ÉÊxÉ]ä Ê]]´ÉÉ³É TW CR 4 F 12

8:49 09 Ê¨ÉÊxÉ]ä U ÃÊ¶É ´ÉÉVÉÒ ]Ê¨ÉÇxÉºÉ ST CR 3 S 12 8:52 12 Ê¨ÉÊxÉ]ä U ÃÊ¶É ´ÉÉVÉÒ ]Ê¨ÉÇxÉºÉ ST CR 6 F 15 ´Éä³ +{ÉäÊIÉiÉ ´Éä³ ºlÉÉxÉ {±Éä]¡ Éä¨ÉÇG b¤¤ÉÉ Slow/ Coach Time Time Remain Destination Plt. No. Fast 8:40 00 min Kalyan K CR 2 S 12

8:45 05 min Thane T CR 1 S 15 8:50 10 min Kasara S CR 4 F 12

8:54 15 min Titwala TW CR 4 F 12

9:00 18 min Badalapur BL CR 1 S 12

9:05 20 min Dombivali TW CR 4 F 15 Slow/ Coach Time Destination Plt. No. Fast Slow/ Coach Time Time Remain Destination Plt. No. Fast 8:40 00 min Borivali BO WR 1 S 12

8:45 05 min Borivali BO WR 1 S 15 8:50 10 min Virar V WR 4 F 12

8:54 15 min Virar V WR 5 F 12

8:49 09 min Churchgate C WR 2 S 12

8:52 12 min Churchgate C WR 5 F 15 Slow/ Coach Time Time Remain Destination Plt. No. Fast

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