SCHEDULE–AT-A-GLANCE May 31, 2016
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May 31, 2016 SCHEDULE–AT-A-GLANCE 7:30 am – 8:30 am Breakfast & Networking Hall Open 8:10 am – 8:15 am Conference Opening & Welcoming Remarks 8:25 am – 9:10 am The Evolving Role of Retail: How Our Customers are Shopping Sponsored by AMEX 9:10 am – 9:40 am Winning in a Digital Landscape Sponsored by Chase 9:40 am – 10:10 am Wearables and Internet of Things: Transforming In-Store Retail 10:10 am – 10:15 am Fast Five: Understanding Your Competition Sponsored by SEMrush 10:15 am – 10:45 am Networking Break & Networking Hall Open 10:45 am – 11:30 am Morning Concurrent Sessions • Executive Roundtable: Store Operations Confronts the Reality of New World Retail • Practical Thoughts on Retail Transformation Sponsored by SAP • New Ways to Create Meaningful In-Store Experiences Through Technology Sponsored by SAS • Showcasing Canadian Entrepreneurs: Independent Retail Success Stories Sponsored by AMEX 11:30 am – 1:00 pm Lunch & Networking 11:30 am – 12:30 pm Independent Retailer Luncheon & Roundtables 11:50 am – 12:20 pm Lunch & Learn: Building True Emotional Loyalty Through Non-Transactional Interactions Sponsored by COMARCH 1:00 pm - 1:45 pm Afternoon Concurrent Sessions • Executive Roundtable: Innovative Retail Brand Strategies and Their Influence on the Future of Marketing – Sponsored by Reshift • Tomorrow’s Technology-Empowered Employee – Sponsored by Theatro • Ninja Analytics: The Craft of Transforming Big Data into Insight – Sponsored by NPD Group • Independent Retailer Day: So We’re Selling Online, Now What? – Sponsored by AMEX 1:45 pm – 2:15 pm Networking Break & Networking Hall Open 2:15 pm – 2:20 pm Fast Five 2:20 pm – 2:50 pm The Rise of Instagram and “Virtual Window Shopping” 2:50 pm – 3:30 pm Integrating Physical and Digital Retail 3:30 pm – 4:15 pm Leveraging Mobile Engagement to Inform the Next Generation of Retail Marketing 4:15 pm – 4:20 pm Day One Closing Remarks 4:20 pm – 5:30 pm STORE Conference & Excellence in Retailing Awards Networking Reception 5:30 pm – 8:30 pm Excellence in Retailing Awards Gala Hosted by Ben Mulroney @RetailCouncil #STORE2016 #RETAILMATTERS STOREconference.ca 3 June 1, 2016 SCHEDULE–AT-A-GLANCE 7:30 am – 8:30 am Breakfast & Networking Hall Open 7:30 am – 8:30 am Retail as a Career Scholarship Winners’ Breakfast 8:15 am – 8:30 am Conference Opening & Welcoming Remarks 8:30 am – 9:15 am Personalizing the Retail Experience: Turning Insights Into Action Sponsored by PWC 9:15 am – 9:45 am Managing Global Brands in the New Age of Retail 9:45 am – 10:15 am 2016 Global Economic Outlook: Watching Out for the World’s Biggest Retail Giants 10:15 am – 10:45 am Networking Break & Networking Hall Open 10:45 am – 11:30 am Morning Concurrent Sessions • Food for Thought: What All Retailers Can Learn from the Myths and Triumphs of Online Grocery • Engaging the Intent-Driven Shopper through Mobile, Social and Local – Sponsored by MEDIATIVE • Using Operational Excellence to Inspire Seamless Customer Experiences – Sponsored by Microsoft • The Modern Merchant: Finding, Inspiring and Developing Greatness 11:30 am – 12:00 pm Practicing Sustainability: Leading the Movement Sponsored by Call2Recycle 12:00 pm – 1:30 pm Lunch & Networking 12:20 pm – 12:40 pm Lunch & Learn Session: Grocery Shopping Simplified: The Making of the New IGA Mobile App Sponsored by Mirego 12:45 pm – 1:15 pm Lunch & Learn Session: The Most Important Decision a Retail CMO Will Ever Make Sponsored by BBDO 1:30 pm – 2:00 pm Tectonic Shifts in European Grocery Retail: Innovation Lessons for Canada 2:00 pm – 2:30 pm T&T Supermarket: Insights Into the Ethnic Consumer 2:30 pm – 3:15 pm The eCommerce Grocery Impact & Implications for Retail 3:15 pm – 3:30 pm Conference Closing Remarks 4:00 pm – 5:00 pm Canadian Grand Prix New Product Awards Cocktail Reception 5:00 pm – 8:30 pm Canadian Grand Prix New Product Awards Gala Hosted by Ben Mulroney 4 Program Sponsor: Tuesday, May 31, 2016 7:30 am – 8:30 am 9:10 am – 9:40 am Digital & Breakfast & Networking Hall Open Winning in a DigitalGrocery LandscapeMarketing Operations Merchant Ecommerce Shopin 8:00 am – 8:15 am Conference Opening & Welcoming Remarks The future of winning the customer is not just cleverly Michael Medline adding digital to a retail experience. It is rooted in a PRESIDENT & CEO seamless, 360-degree marketing immersion across CANADIAN TIRE CORPORATION the retail and digital landscape, with the client at Diane J. Brisebois the center and mobile as the primary tool. Sephora PRESIDENT & CEO is doing this, and achieving it in a different way than RETAIL COUNCIL OF CANADA anyone else. Calvin McDonald, Sephora’s Canadian- born and bred CEO, will discuss how his team CONFERENCE EMCC combines innovation and collaboration to bring their Kevin Graff unique “teach, inspire, play” approach alive across the PRESIDENT digital landscape, as well as provide highlights of how GRAFF RETAIL their “Let’s Beauty Together” concept will soon be unmissable in Toronto. 8:25 am – 9:10 am Sponsored by Chase The Evolving Role of Retail: How Our Customers are Shopping Digital & Calvin McDonald Grocery Marketing Operations Merchant Ecommerce Shopin PRESIDENT & CEO SEPHORA AMERICAS 9:40 am – 10:10 am The definition of retail has changed for consumers. Shopping is no longer about utility, but instead Wearables and Internet of Things: about entertainment. Experiential shopping creates Transforming In-Store Retail Digital & Digital & an emotional connection to every aspect of our Grocery GroceryMarketing MarketingOperations OperationsMerchant EcommerceMerchant EcommerceShopin Shopin customers’ lives. During this session Marc Metrick, President of Saks Fifth Avenue, will present how the Saks Canada stores at Eaton Centre and Sherway Gardens were built with this vision in mind, and how With a bold vision to effortlessly merge the the Saks business will continue on this journey with excitement of physical store with the convenience the consumer. of the online world, retail revolutionary and former Amazon executive Nadia Shouraboura describes Sponsored by AMEX Hointer. This leading-edge hybrid concept started with one apparel chain in Seattle and now has stores Marc Metrick PRESIDENT in San Francisco, New York London and Singapore. SAKS FIFTH AVENUE The success of this technology platform is also now being licenced to other retailers. Come hear about why there is such buzz about Hointer and see the future of retail for yourself. Nadia Shouraboura CEO HOINTER FORMER VP TECHNOLOGY AMAZON @RetailCouncil #STORE2016 #RETAILMATTERS STOREconference.ca 5 10:10 am – 10:15 am New Ways to Create Meaningful In-Store Digital & Experiences Through GroceryTechnologyMarketing Operations Merchant Ecommerce Shopin Fast Five: Understanding Your Competition Intense competition has opened the door for hundreds of digital agencies to enter the market. Real-time-in-store analytics are finally paving the Many large companies have greatly expanded their way to effectively bridge digital and physical store own internal digital marketing teams as well. Help marketplaces. Learn how both increased loyalty and your team to compete by providing them with the a more customized shopping experience are possible right tools to get the job done. with beacon driven in-store marketing technology and a different way considering data, analytics and Sponsored by SEMRush the Internet of things. Michael Sherry Sponsored by SAS VICE-PRESIDENT OF SALES SEMRUSH Monique Duquette CUSTOMER INTELLIGENCE LEAD 10:15 am – 10:45 am SAS CANADA Networking Break & Networking Hall Open Practical Thoughts on Retail TransformationDigital & Digital & Grocery Marketing Operations GroceryMerchant MarketingEcommerce OperationsShopin Merchant Ecommerce Shopin 10:45 am – 11:30 am Morning Concurrent Sessions Transformation and change are the underpinning of Executive Roundtable: Store Operations retail today as customers expect retailers to provide Confronts The Reality of New World Retail a Digitalcomparable & online experience to Amazon which Grocery Marketing Operations Merchant Ecommerce Shopin employs 20,000 engineers and a $12B R&D budget. Successful retailers will have to learn to become technology companies in order to stay relevant to the consumer but they will have to do it on a much Not only are customers more demanding, but smaller budget. A key differentiator will be how they competition is also fiercer, the tension between choose to leverage their existing assets including the physical and online selling is more prolific, and staff brick & mortar. Hear some of the key learnings that are insisting on more rewarding work experiences. Raif has drawn from Loblaw’s journey building an Learn how leading retailers are meeting these omni-channel experience across Joe Fresh, Beauty challenges and winning with customers and staff Boutique, two loyalty programs and Click & Collect alike. online grocery in four banners. MODERATOR Sponsored by SAP Kevin Graff PRESIDENT GRAFF RETAIL PANELISTS: Terry Davis CEO HOME HARDWARE Laine Ferguson VICE PRESIDENT, RETAIL THE BODY SHOP Sean Taylor VICE PRESIDENT / GENERAL MANAGER WINE RACK 6 Program Sponsor: Digital & Grocery Marketing Operations Merchant Ecommerce Shopin Independent Retailer Day Session - Showcasing 11:50 am – 12:20 pm Canadian Entrepreneurs: Independent Retail Lunch & Learn: Building True Emotional Loyalty Success Stories Digital & Through Non-Transactional InteractionsGrocery Marketing Operations Merchant Ecommerce Shopin Truly for small Canadian retailers it has never been Most loyalty programs are based on the idea of more challenging - or exciting - in these disruptive rewarding a customer for their purchase. This limits times. However, there are great examples of small their engagement with customers to one or two retailers who have carved-out defendable positions interactions. As a result, increasing the attractiveness in the marketplace and are finding their way into of loyalty schemes usually means increasing the cost the hearts and minds of consumers. This session will of programs (customers receive more points, or get uncover the secrets of small Canadian entrepreneurs better rewards for less) which reduces overall ROI.