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Non-Revenue Water Management UNW-DPC 3 of the 3 Proceedings rd ACWUA Best Practices Conference Arab Countries Arab Conference ACWUA Best Practices rd Proceedings of the Regional Activity of Non-Revenue Water Management: Solutions for Drinking Water Loss Reduction Water Management: Solutions for Drinking Loss Reduction Activity of Non-Revenue Regional 3rd Regional Activity on Non-Revenue Water Management: Solutions for Drinking Water Loss Reduction Arab Countries 3rd ACWUA Best Practices Conference 20-21 January 2010, Rabat, Morocco Co-editors: Reza Ardakanian José Luis Martin-Bordes UNW-DPC Publication Series UNW-DPC Proceedings No. 5 Proceedings Proceedings No. 5 UNW-DPC Publication Series Editors Reza Ardakanian, Jose Luis Martin-Bordes (UNW-DPC) Language editor Patricia Stadié (UNW-DPC) Layout Tanja Maidorn (UNW-DPC) Print bonnprint.com, Bonn, Germany Number printed 500 Photos copyright UNW-DPC Proceedings Series No. 5 Published by UNW-DPC, Bonn, Germany May 2010 © UNW-DPC, 2010 Disclaimer The views expressed in this publication are not necessarily those of the agencies cooperating in this project. The designations employed and the presentation of material throughout this publication do not imply the expression of any opinion whatsoever on the part of the UN, UNW-DPC, UNU, UN-HABITAT, ACWUA and ONEP-IEA concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. Unless otherwise indicated, the ideas and opinions expressed by the speakers do not necessarily represent the views of their employers. Please note that the views reported from the group discussions derive from discussions between different participants attending the meeting. As such their appearance in this publication does not imply that all participants agree with the views expressed, although group consensus was sought where possible. The contributions contained herein have been lightly edited and re-formatted for the purpose of this publication. The publishers would welcome being notified of any remaining errors identified that the editing process might have missed. CAPACITY DEVELOPMENT FOR IMPROVING WATER EFFICIENCY Proceedings of the 3rd Regional Activity on Non-Revenue Water Management: Solutions for Drinking Water Loss Reduction Arab Countries 3rd ACWUA Best Practice Conference 20-21 January 2010, Rabat, Morocco Co-editors: Reza Ardakanian José Luis Martin-Bordes Proceedings No. 5 UNW-DPC Publication Series TABLE OF FOREWORDS 7 CONTENTS ACWUA 9 ONEP-IEA 10 UNW-DPC 12 UN-HABITAT 14 BACKGROUND, OBJECTIVES AND PARTNERS 17 BACKGROUND AND OBJECTIVES 19 PARTNERS 20 CONFERENCE PAPERS 21 Map of participating countries 23 Arab countries: 25 Algeria 27 THE MANAGEMENT BY THE SKILLS FACTOR OF PERFORMANCE AND DEVELOPMENT IN WATER COMPANIES Hocine Zaier, Directeur des Etudes et de Synthèse, Algérienne des Eaux Algeria: city of Souk Ahras 33 OPTIMIZATION OF WATER LOSSES IN THE CITY OF SOUK AHRAS Ali Sid, Director, Souk-Ahras Egypt: city of Alexandria 38 REDUCING LOSSES AND DETECTING LEAKS IN WATER PIPELINE NETWORKS IN THE ALEXANDRIA WATER COMPANY Faten El Kholy, General Manager for Technical Support Administration, Alexandria Water Company Egypt: region of Sharkia 42 THE MANAGEMENT OF UFW IN EGYPT: SHARKIA POTABLE WATER & SANITATION COMPANY Salah Bayoumi, Manager, SHAPWASCO, Project for UFW and SOP Jordan: city of Madaba 43 USING LOCAL PRIVATE SECTOR TO REDUCE NRW BY IMPROVING BILLING AND COLLECTION: THE CASE OF THE MICRO–PSP IN MADABA, JORDAN Dieter Rothenberger, Programme Manager, German-Jordanian TC Water Programme, GTZ Jordan 56 COMPREHENSIVE, PERFORMANCE-BASED NRW APPROACHES - FROM THEORY TO REAL REDUCTION Udo Kachel, Director, Dorsch Consult Water and Environment Jordan 57 EFFECT OF SOCIAL FACTORS AND ATTITUDES ON NON REVENUE WATER CONSERVATION EXPERIENCED BY JORDANIAN WOMEN Lina Ahmad Hiyari, Engineer, Jordan Valley Authority Lebanon: Saida area 58 NON-REVENUE WATER REDUCTION POTENTIAL IN THE SAIDA, SOUTH LEBANON Ahmed Nizam, General Director of South Lebanon Water Establishment Lebanon: Hamat-Batroun area 68 DEVELOPMENT OF A WATER BALANCE FOR THE DISTRIBUTION NETWORK IN HAMAT– BATROUN AREA IN NORTH LEBANON Katia Fakhry, Agriculture Engineer, M.S. Water Resources Management, University of Jordan Morocco 72 PRINCIPES DE MANAGEMENT DE LA RÉDUCTION DES PERTES D’EAU POTABLE AU MAROC: APPROCHE DE L’ONEP Driss Bahaj, Directeur de la Direction Commerciale et Marketing, ONEP, Abdellah Harriz, Chef de la division Amélioration des Performances, ONEP Morocco 79 NON-REVENUE WATER MANAGEMENT IN THE ARAB REGION: SOLUTIONS FOR DRINKING WATER LOSS REDUCTION - CAPACITY BUILDING APPROACH - Mostafa Biad, Head of Planning Division, DAE, ONEP Morocco - Mauritania 82 LE PARTENARIAT PUBLIC PUBLIC AU SERVICE DE LA GÉNÉRALISATION DE L’ACCÈS À L’EAU POTABLE ET À L’ASSAINISSEMENT: CAS DU PARTENARIAT ONEP (MAROC) ET SNDE (MAURITANIE) Samir Bensaid, Director of IEA, ONEP, Morocco. Palestine: city of Nablus 88 EXPERIENCES OF THE CITY OF NABLUS/PALESTINE IN NRW Mohamed Imad Farouq El-masari, Manager, Nablus Water Supply & Sanitation Department Syria: city of Aleppo 89 WATER LOSS REDUCTION UNIT PILOT PROJECT: JAMAIEAH AL MUHANDESIEN SUBDIVISION Mostafa Abdel-Wahab, Joachim Hengge, Jamaieah Al Muhandesien Pilot Project (GEWSSA), Water Loss Reduction Unit Aleppo United Arab Emirates 97 AL AIN DISTRIBUTION CO. NRW REDUCTION STRATEGIES Mohammed Obaid, Manager, Water Networks Al Ain Yemen: city of Aden 98 CUSTOMER MANAGEMENT IS THE KEY FOR CONTROLLING THE ADMINISTRATIVE NRW Arwa Ahmed Ali Humadi, Project Manager, Local Corporation for Water Supply and Sanitation Yemen 99 MAINTENANCE MANAGEMENT SOFTWARE (DCMMS) FOR PHYSICAL NRW REDUCTION Abdul Raqeeb Al Sharmani, Technical Manager, LWSC-Ibb Other countries: 101 Greece 103 IMPLEMENTING A HIGH-ACCURACY WATER METER STRATEGY TO REDUCE CLIENT-SIDE LEAKAGES Panagiotis Georgiadis, Technical Consultant, Oxide Ltd The Netherlands: city of Amsterdam 104 MAINTENANCE OF WATER MAINS WITH AMSTERDAM WATER SUPPLY: FOR NON- SYSTEMATIC CONTROL OF LOSS DUE TO LEAKAGE Kees van der Drift, Manager Research & Development Water Distribution, Amsterdam Water Supply United States of America 107 APPLICATION OF A FINANCIAL MODEL FOR DETERMINING OPTIMAL MANAGEMENT OF NON REVENUE WATER IN DEVELOPING COUNTRIES Alan.S. Wyatt*, Kyle J. Romeo*** Senior Water Supply and Sanitation Specialist, ** Engineering Intern, RTI International, from Engineering Dept., University of North Carolina at Asheville Zambia: city of Lusaka 121 NRW PLANS IN PRACTICE: DEVELOPMENT, IMPLEMENTATION AND FOLLOW-UP Ison Simbeye, Water expert, Ian Banda, CEO KWSC, Chairmen WASAZA and ZWSA, Dr. Thomas Petermann, Senior Programme and Water Portfolio Manager, InWEnt (Capacity Building International, Germany), WAVE Pool Zambia CB-Programme Institutions: 133 GTZ 135 WATER LOSS REDUCTION THROUGH INTELLIGENT PRESSURE MANAGEMENT (IPM)- GUIDELINES & IMPLEMENTATION Dr. Dörte Ziegler, Planning Officer for water, GTZ UNW-DPC 137 ECONOMIC ASPECTS OF DRINKING WATER LOSS REDUCTION WITHIN INTEGRATED URBAN WATER MANAGEMENT Prof. Dr Dr Karl-Ulrich Rudolph, Coordinator of UNW-DPC Working Group on Capacity Development for Water Efficiency Waternet 143 PRESENTATION WORLD WATERNET GENERAL CONCLUSIONS AND RECOMMENDATIONS 145 ANNEXES 149 Programme 151 List of participants 155 Photo gallery 163 Forewords 9 ACWUA countries and the USA, was a great success. Around 300 participants - leading personnel, managers, and operational staff from water suppliers and from water authorities and ministries, water engineers, specialists and companies which offer products, consultancy and services in the field of Water Management - discussed the main aspects related to the Non-Revenue Water problem in the Arab region. The participants of the conference gathered applicable knowledge about possible With support from ESCWA and the German strategies, techniques and applications, discussed Ministry of Economic Cooperation and regionally prepared case studies and useful tools, Development through GTZ, the Arab stakeholders and collected clear concepts of the dimensions of in the water sector founded the Arab Countries integrated Non-Revenue Water Management. Water Utilities Association (ACWUA) in April As a significant outcome of this conference, a 2007. The General Assembly of ACWUA decided in number of recommendations were developed which November 2008 to locate the ACWUA Secretariat include key issues that serve the wider water sector in Amman, Hashemite Kingdom of Jordan, starting community. All the efforts gathered jointly will January 2009. facilitate application of the best available technical ACWUA’s vision is to partner with water supply and and managerial solutions and thus contribute to wastewater utilities in Arab countries to provide ACWUA’s vision described above. best practice service delivery to their customers. Eng. Khaldon Khashman ACWUA members are the water utilities in most of the Arab countries, associations, individuals and Secretary General of the Arab Countries honorary members. Water Utilities Association (ACWUA) In 2008, ACWUA held two “Best Practices“ conferences dealing with the topics “Standards for Operation and Maintenance (SOMP’s) at the Dead Sea, Jordan”, and Capacity Building in Alexandria, Egypt. The third Best Practice Conference on Non- Revenue Water Management in the Arab Region - Solutions for Drinking Water Loss Reduction, on 20/21 January 2010 in Rabat, Morocco with the contribution of 16 Arab countries, 14 European 10 around domestic connections,
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