Social Safeguard Monitoring Report

March 2020

SRI: Greater Colombo Water & Wastewater Management Improvement Investment Program (Tranche 1 and 2)

Prepared by National Water Supply and Drainage Board for the Asian Development Bank. This social monitoring report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature. Your attention is directed to the “terms of use” section of this website. In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area

Ministry of Urban Development, Housing Facilities & Water Supply National Water Supply & Drainage Board Greater Colombo Water & Wastewater Management Improvement Investment Programme

(ADB Loan Nos: 2947 & 2948 SRI , 3029 & 3030 SRI

ANNUAL SOCIAL

SAFEGUARD MONITORING

REPORT-2019

Prepared by

Project Management Unit Greater Colombo Water & Wastewater Management Improvement Investment Programme National Water Supply & Drainage Board No.65, St. Lawrence Road Colombo 06 Tel: 011-2589235, 011-2503170 011-2363705 Fax: 011-2363725 Social Safeguard Monitoring Report – 2019

Table of Contents List of table ...... iv List of figures ...... iv Abbreviations ...... vi 1. Introduction ...... 1 1.1. Purpose of the Report ...... 1 1.2. Roles and Responsibilities of the Project Staff on Social Safeguard ...... 2 1.3. Project Implementation Area ...... 4 2. Status of Land Acquisition and Resettlement Plan of GCWWMIIP ...... 4 3. System Rehabilitation- Colombo North Area (Package 01) ...... 6 3.1. Package I Area Map ...... 6 3.2. Scope of Work ...... 7 3.2.1. Present Progress...... 7 3.2.2. Functioning of Grievance Redress Mechanism of Package I ...... 8 3.2.3. Safeguard Implementation of the Year 2019 ...... 9 3.3. System Rehabilitation- Colombo East Area (Package 02) ...... 13 3.3.1. Package II Area Map ...... 14 3.3.2. Present Progress...... 14 3.3.3. Functioning of Grievance Redress Mechanism of Package II ...... 15 3.3.4. Regular Site Inspection and Public Consultation ...... 15 3.3.5. HIV/AIDS & STD and Dengue Prevention Programme ...... 16 3.3.6. Awareness Programme for Police Officers at Maradana Police Station ...... 17 3.3.7. Safe Operation Procedures to Minimize the accident and public inconvenience ...... 18 3.3.8. Welfare Facilities Provided to the Employees ...... 19 3.3.9. Dust Control and Site Cleaning Work ...... 20 3.4. Construction of NRW office in Maligakanda ...... 20 3.4.1. Scope of Work ...... 21 3.4.2. Social safeguard & Environmental Achievement ...... 21 3.5. Construction of Ellie house Area Engineer’s office ...... 21 3.5.1. Scope of Work ...... 22 3.5.2. Current Status ...... 22 4. System Rehabilitation- Colombo West Area (Package 03) ...... 24 4.1. Scope of the Project (Project 2) ...... 24 4.1.1. Package III Area Map ...... 25 4.1.2. Present Progress ...... 25 4.1.3. Progress of the Social and Environmental Safeguard activities in 2019 ...... 26

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4.1.4. Dengue and Mosquito Breeding prevention program...... 29 4.1.5. Hearing of Public Voices ...... 29 4.1.6. Road Permanent Reinstatement ...... 29 4.1.7. Functioning of Grievance redress mechanism of Package III ...... 30 4.2. System Rehabilitation- Colombo South Area (Package 04) ...... 30 4.2.1. Scope of work ...... 31 4.2.2. Package IV Area Map ...... 31 4.2.3. Project Goal and Scope of Work ...... 31 4.2.4. Progress of Work ...... 32 4.2.5. Safeguard Awareness Program ...... 32 4.2.6. Dust Control & Road Cleaning ...... 33 4.2.7. Wearing Personal Protective Equipment at Site ...... 34 4.2.8. Functioning of Grievance Redress Mechanism of Package IV ...... 34 4.3. Construction of New Training Center with Hostel facility. –Thelawala ...... 35 4.3.1. Scope of Work ...... 35 4.3.2. Awareness Programme for Workers ...... 35 4.4. Booster Pump House and Care Taker Quarters at Eli House Reservoir Site ...... 36 4.4.1. Scope of Work ...... 36 4.4.2. Present Progress...... 36 5. Reducing NRW in Government Owned Condominium Housing Units ...... 37 5.1. Introduction ...... 37 5.2. Scope of work ...... 37 5.3. Implementation of Social Safeguard Activities -2019 ...... 37 5.4. Details of Awareness Programme Conducted ...... 38 5.5. Progress Photographs of the awareness programs conducted at the condominiums ...... 39 6. Community Mobilization, Awareness & Behavior Change by Sewanatha ...... 41 6.1. Basic Details ...... 41 6.2. Progress of the Year ...... 41 6.3. Gender Awareness and Women in Leadership Role in WUGs ...... 41 6.4. School WASH program ...... 42 6.5. Stakeholder Awareness – Field Tour 01 ...... 43 6.6. Stakeholder Awareness – Field Tour 02 ...... 43 6.7. Photo Evidence of WASH, Gender awareness and other field activities ...... 44 7. Conclusion and further actions ...... 47 8. Annexures Annexure 01 - Received complaints for 2019 (Package I) ...... 49

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Annexure 02 - Received complaints for 2019 –Package II ...... 65 Annexure 03 - Received complaints for 2019(Package III) ...... 69 Annexure 04 - Received complaints for 2019(Package IV) ...... 71

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List of Tables

Table 3.1. Basic Details of Colombo North package

Table 3.2. Present Progress of the Package I

Table 4.3. Basic Details of Colombo East package

Table 4.4. Present Progress of Package II

Table 4.5. Basic Details of Construction of NRW office in Maligakanda

Table 4.6. Basic Details of construction of Ellie house Area Engineer office

Table 4.1. Basic Details of Colombo West Package

Table 5.2. Present Progress of the Package III

Table 5.3. Basic Details of Colombo South Package

Table 5.4. Present Progress of the Package IV

Table 5.5. Basic Details of Construction of New Training Center with Hostel Facility

Table 5.6. Booster Pump House and Care Taker Quarters at Eli house Reservoir Site

Table 5.1. Details of Conducted Awareness Programme

Table 6.1. Basic Details of Consultancy Servicers for Community Mobilization, Awareness & Behavior Change

Table 6.2. Participants’ responses

Table 6.3. Participants’ responses

List of Figurers

Figure 3.1. Project Location Map (Package I) Figure 3.2. PE and DI Pipe Laying Work in Package 1 Area Figure 3.3. Meter Fixing Work at P 1 Area Figure 3.4. Training Programme for the Package 1 Staff at the PIU office Figure 3.5. Dust Control Measures at P 1 Area Figure 3.6. Environmental Parameter Monitoring at Package 1 Area Figure 3.7. Attending the Public Complaints in Package 1 Area Figure 3.8. Project Information Dissemination at Package 1 Area Figure 3.9. Road Reinstatement Work in Package 1 Area Figure 3.10. Wearing PPE, while working at Package 1 Area

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Figure 3.11. Traffic Management Activities at Package 1 Area Figure 3.12. Display of Project Information Notice Boards at Package 1 Area Figure 3.13. Project location map (Package II) Figure 3.14. Pipe laying work Figure 3.15. Dissemination of project information with local people Figure 3.16. HIV/AIDS & STD prevention program Figure 3.17. Awareness Programme for police officers at Maradana Police Station Figure 3.18. Borella Police officers Awareness Programme Figure 3.19; Three wheel drivers’ awareness programme Figure 3.20. Waste dumping yard at Kotikawaththa-Mulleriyawa Pradeshiya Sabha Figure 3.21. Resting Locations for workers during site works Figure 3.22. Dust control measures Figure 3.23. Completed building. Figure 4.1. Project location map (Package III) Figure 4.2. Pipe laying and house connection activities Figure 4.3. Dengue and mosquito breeding prevention programs. Figure 4.4. Project location map (Package IV) Figure 4.5. Pipe laying activities at P 4 area. Figure 4.6. Staff awareness program at P 4 area. Figure 4.7. Workers awareness program on traffic management at P 4 area. Figure 4.8. Dust control measures at P 4 area. Figure 4.9. Dust control measures at P 4 area. Figure 4.10. Training and awareness program at Thelawala training center (TR). Figure 4.11. Booster Pump House Figure 4.12. Care Taker Quarters

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Abbreviations

ADB Asian Development Bank AGMC Awareness Generation Media Consultants CMC Colombo Municipal Council CMABC Community Mobilization and Behavioral Change Consultants (NGO) GCWWMIIP Grater Colombo Water & Wastewater Management Improvement Investment Programme GRC Grievance Redress Committee GRM Grievance Redress Mechanism HSEM Health, Safety & Environmental Manager LAA Land Acquisition Act MFF Multi-Tranche Financing Facility NGO Non-Government Organization NHDA National Housing Development Authority NIRP National Involuntary Resettlement policy NRW Non-Revenue Water NRWCSC NRW Management and Construction Supervision Consultants NWSDB National Water Supply & Drainage Board PCP Public Communications Policy PMU Project Management Unit RP Resettlement Plan PPE Personal Protective Equipment SPS Safeguard Policy Statement UDA Urban Development Authority

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1. Introduction

Colombo the capital city and economic and administrative hub of the country, is covered by a piped water supply system. However, the system suffers from low and fluctuating system pressure and intermittent supply; hence, some areas of the city receive water only in off peak hours, and others receive water for only 6–10 hours a day on average. Many parts of the distribution network in Colombo were built over 100 years ago. Though there have been various projects to address the increasing water demand in the city, significant rehabilitation of the network has not been carried out, causing non-revenue water (NRW) still remain around 49%., which was around 55 five years back. The National Water Supply and Drainage Board (NWSDB), under the Ministry of Water Supply and Drainage (MWSD), supplies piped water to 127,000 metered service connections in Colombo.

The Greater Colombo Water and Wastewater Management Improvement Investment Program (GCWWMIIP) aims at delivering better urban water supply and sewerage services in an effective and efficient manner in Colombo city area. The Investment Program comprises: (i) Establishing Colombo-wide Non-Revenue Water (NRW) reduction mechanism; (ii) Rehabilitating the water distribution network; (iii) Strengthening institutional, operational and implementation capacity of National Water Supply and Drainage Board (NWSDB) and Colombo Municipal Council (CMC); (iv) Increasing public awareness on NRW; and (v) Improving wastewater management in the Greater Colombo Area beyond Colombo city.

The Greater Colombo Water and Wastewater Management Improvement Investment Programme is aided by the Government of Sri Lanka, Asian Development Bank (ADB) and the investment program is to be implemented from 2013 to 2019. The program uses a Multi-Tranche Financing Facility (MFF) investment approach for Project 1 & 2. Project 1 of the MFF will concentrate on improving water supply in North & East part of Colombo city while West & South part of the Colombo city covered under the Project 02. The targets of Project 01 and Project 02 are to reduce the overall NRW in Colombo city from the current 49% to less than 18% by the end of 2020 and improve the water supply system.

1.1. Purpose of the Report

As Colombo is the capital city and highly crowded city of Sri Lanka, it was anticipated that the project implementation GCWWMIIP may cause significant inconveniences to the people living in Colombo City and the commuters who travel to Colombo City every day for various works, in the

GCWWMIIP – Project 01 & 02 1

Social Safeguard Monitoring Report – 2019 following ways as majority of the works (pipe laying & replacement) has to be carried out in the public roads which are used by public daily.  Dust and noise pollution  Non- availability of parking slots due to pipe laying activities  Temporary closure of roads for construction works & traffic diversions  Traffic congestion due to project activities  Damaged road surfaces after construction  Frequent Water Interruptions  Land acquisitions for construction activities

In order to minimize the impacts arising from the above factors, various measures have been proposed to incorporate during the implementation. This Annual Safeguard Monitoring Report produced to report the progress of measures taken during the implementation of the projects, in line with the requirements set out by ADB during the project formulation stage.

As most of the project impacts are temporary in nature and unlikely cause any significant permanent adverse damages, according to ADB safeguard guidelines, GCWWMIIP – Project 1 and 2 have been categorized as Category –B.

This report has been divided into two parts, the first part reports the progress of Project -01 while the second part reports about Project-02.

This report has jointly been prepared by Social Safeguard Officer of PMU, NWSDB and the Environmental, Health & Safety Manager of NRWCSC under the guidance of Project Director and Deputy Team Leaders of NRWCSC.

1.2. Roles and Responsibilities of the Project Staff on Social Safeguard

For the successful implementation of the social safeguard activities during the project implementation the duties & responsibilities have been spread-out as follows among the NWSDB, Consultants & Contractors.

1. NWSDB – This refers to the PMU of GCWWMIIP headed by the Project Director. It ensures that all the social safeguard measures are taking place in accordance with Sri Lankan legislation and ADB guidelines. It has allocated a dedicated Social Safeguard

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Social Safeguard Monitoring Report – 2019

officer to handle the social safeguard activities including land acquisition, public complaint handling etc. by coordinating with Project Consultants, NGO & Contractors.

2. NRW Management & Construction Supervision Consultants (NRWCSC) – In the Consultancy Team dedicated Environmental / Health & Safety Manager is appointed to oversee the environmental and safety aspects during the implementation of the project and he has been assisted by the respective packages project manager & other staff assigned for construction supervision activities. Further, the Deputy Team Leaders (2 Nos) assigned to look after the construction supervision in Project 1 and 2 areas ensure the contractors follows the social safeguard measures during the implementation of works through contractors. Thereby public complaints are maintained at lower levels and handled effectively if arise.

3. Consultants for Community Mobilization & Behavioral Change – The NGO consultants mainly creates gender and project awareness in the low income settlement areas (tenement gardens), encourages women leadership in WUGs and provides trainings in WASH, small water repair works to enable them to handle the minor repairs and avoid water losses.

4. Contractors: I. System Rehabilitation for NRW Reduction in Colombo City Contracts Contractors – The Colombo City has been divided into four parts and contracts are awarded to four different Contractors to handle the System Rehabilitation works. In each Contract Package, contractor has assigned a suitable responsible person to handle the social & environmental safeguard measures.

II. Building Construction Contractors – These building are constructed in the land provided by NWSDB and most of them are away from residential areas. However, contractor takes precautionary actions to minimize the social & environmental impacts during construction. The contractors nominated safety officers / managers to look after the social, environmental and safety aspects of the relevant sites.

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Social Safeguard Monitoring Report – 2019

It is noted that in this project there is no land acquisition involved, because pipe laying works are being carried out within the road reservations of RDA, CMC and PRDA roads. The land for building constructions are belongs to government of Sri Lanka, and no private lands acquired for building construction works. Hence, no resettlement process involved in this project.

1.3. Project Implementation Area

a. Area covered under the Project 01

1) Package 1 : Mattakkuliya ,Modara ,Kotahena, Grandpass ,Bloemendal 2) Package 2 : Welikada,Borella, Dematagoda, Maligawatta(part) Maradana

b. Area covered under the Project 02

1) Package 3 : Fort, Slave Island, Part of Kollupitiya, Union Place 2) Package 4 : Narahenpita, Part of Cinnamon Gardern, Thimbrigasyaya ,Bambalapitiya, Wellawatta, Kirulapone, Havelock Town

2. Status of Land Acquisition and Resettlement Plan of GCWWMIIP

The survey and assessment undertaken during preparation of the project indicated that the project will entail some degree of resettlement impact. Therefore, GCWWMIIP is designed to minimize land acquisition and resettlement impacts. The initiatives undertook by the Project are:

1. Utilize the existing road reservation for rehabilitation of existing water supply facilities (pipe laying). 2. Utilize vacant Government land to the extent possible for new facilities. 3. Where Government land is unavailable due to constraints (proximity and elevation requirements) in locating facilities, land selected to minimize any dislocation.

The above aspects are addressed as relevant in this report. Further, to avoid public inconvenience due to pipe laying activities such as traffic congestion, noise etc., most of the pipe laying (about 70%) activities in all four contract packages are being carried out during night time (9.00 pm to 5.00 am). Further, in highly congested underground service locations, contractor use steel plates to cover the trenches and provide access to traffic during the daytime.

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Greater Colombo Water and Wastewater Management Improvement Investment Program (Project 01)

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3. System Rehabilitation- Colombo North Area (Package 01)

Under project 01, Following packages were proposed 1. System Rehabilitation for NRW Reduction in Colombo North Area (Package 01) 2. System Rehabilitation for NRW Reduction in Colombo East Area (Package 02) 3. Construction of NRW Control Room at Maligakanda 4. Construction of Area Engineer’s office at Ellie house reservoir site. Table 3.1: Basic Details of Colombo North package

System Rehabilitation for NRW Reduction in North of Colombo City Contract No : CWSSIP/ADB/CIVIL/ICB/01 General Contract Contractor: TODA Corporation and Sierra Construction (Pvt) Ltd JV Data Date of award : 30th October 2014 Date of Commencement : 05th January 2015 Contract Period : 42 months Date of Completion : 13th July 2018 1st extension : 26th August 2019 Contract Amount : US$ 14,651,741.52 & LKR 5,457,871,904.92

3.1. Package I Area Map

Figure 3.1: Project Location Map (Package I)

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Social Safeguard Monitoring Report – 2019

3.2. Scope of Work

System Rehabilitation for NRW Reduction in North part of Colombo city is an integral part and the Project 1 of the Colombo Water and Waste Water Management Improvement Programme funded by the ADB and the GOSL and it is expected to rehabilitate the water supply pipe line network with particular emphasis on reducing the present high level of NRW and establishing District Metered Areas (DMA) with reservoir based zoning so that the National Water Supply & Drainage Board (NWSDB) is able to monitor NRW on a continuous basis and take remedial measures to minimize the water losses.

This contract includes pipe replacement, relining, bursting, transferring service connections, setting up DMAs by installing valves and flow meters in identified locations, carrying out monitoring and performing all connected work essential to confirm by measurement that the physical water losses of the commissioned new system is below 18% after the construction is complete. It is noted that the present NRW level is estimated to be around 49%.

This Contract is for the water supply distribution network improvement in the group of subzones 1, 2,3,4,5,6,9,10,11 & 26 which constitute sixteen DMAs.

3.2.1. Present Progress Table 3.2 Present Progress of the Package I Description of Work Progress Pipe laying completed length (km) 192 Pressure testing completed length (km) 174.4 Connection transfer completed Nos. 14670 Pipe laying in DMA 04B, 05C, 06, 09B and DMA10 is in progress

NRW management DMA 2B, 01 , 2A, 3, 4A - NRW% reduced to below 18%

NRW management work to be started DMA 11B, 5B, 9A,26 & 5A Handed over to O&M DMA 03 ,01 & 04A

Due to the traffic condition of the area, more than 70% of pipe laying work schedule at the night time.

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Social Safeguard Monitoring Report – 2019

Progress photographs

Figure 3.2: PE and DI Pipe Laying Work in Package 1 Area

Figure 3.3: Meter Fixing Work at P 1 Area

3.2.2. Functioning of Grievance Redress Mechanism of Package I

A project-specific grievance redress mechanism (GRM) has been established to receive, evaluate, and facilitate the resolution of affected person’s (AP’s) concerns, complaints and grievances about the social and environmental performance of GCWWMIIP.

Grievance Redress Mechanism for Package I area was established in 14th October 2015 so far including the reporting period it has been functioning in an efficient manner.

Majority of the complaints reported were received via hotline number assigned to this particular package and all received complaints forwarded to the newly introduced WhatsApp group for Package I for quick response. Project Managers, Engineers and Engineering Assistants of both NWSDB Project Implementation Unit (PIU) and Contractor side are the member of above group. The PIU staff follow up the all received complaints on a regular basic up to its closure.

During the year 2019, 304 complaints received to PIU of NWSDB and all the issues were settled in the field level. Reported issues were mainly related to dust generation, reinstatement issue, no

GCWWMIIP – Project 01 & 02 8

Social Safeguard Monitoring Report – 2019 water supply, drainage line damages, house connection damages, storm water line damages, water leakages and drains block. Volume of complaints received for the year 2019 considerably high. However, the impact of those reported issues were temporary and problem could be able to solve within the short term period. Received complaints details and action taken are listed as Annexure 01.

3.2.3. Safeguard Implementation of the Year 2019 1. Safeguard Training Programme.

Social and Environmental safeguard training programmes were conducted to contractor’s technical and supervisory staff on 25th, 26th and 27th February 2019 at Project implementation unit. For the effectiveness of the programme, staff were divided in to 3 groups and conducted accordingly.

Figure 3.4: Training Programme for the Package 1 Staff at the PIU office

2. Dust control In order to minimize inconvenience to public due to dust, special attention was paid to control dust generation continuously. Six numbers of water bowsers are engaged by the contractor for pressure testing, dust controlling and watering quarry dust. Further the road surfaces were cleaned by brushing and sweeping to minimize the dust of the working area

Figure 3.5: Dust Control Measures at P 1 Area

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Social Safeguard Monitoring Report – 2019

3. Environmental Parameters Monitoring Environmental parameters monitoring of construction stage was done at package I area on 3rd and 4th October 2019. Air quality, Noise, Vibration and water quality parameters were checked.

Figure 3.6: Environmental Parameter Monitoring at Package 1 Area

4. Attending Public Grievances and Public Discussion Attending public grievances in an effective manner, regular site inspection and public dialogues are main reasons for the smooth functioning of the project. Therefore project has given special attention to these activities and carry out on regular basis.

Figure 3.7: Attending the Public Complaints in Package 1 Area

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Social Safeguard Monitoring Report – 2019

5. Project information dissemination As a part of the project information disseminations, notice distribution, loud speaker announcements were carried out well before the commencement of construction work in the particular road by the contractor under the supervision of the NWSDB.

Figure 3.8: Project Information Dissemination at Package 1 Area

6. Road reinstatement Project has paid special attention to Road reinstatement work in area where pipe laying works are completed. Temporary reinstatement works complete on the same day of excavation. The contractors are instructed to complete permanent reinstatement work after 3 dyas of pipe laying. It is very much helpful to maintain the satisfactory relationship with the residents of the area and motorists using those roads.

Figure 3.9: Road Reinstatement Work in Package 1 Area

7. Occupational & Public safety at site The contractor is equipped with all the safety gear for workmen, equipment necessary for road safety during the night work including lighting, excavation and road reinstatement. All the safety equipment especially footwear, safety jackets, helmets, were provided to the workers

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Social Safeguard Monitoring Report – 2019

according to the job assigned to them. Only few reportable accident and near misses occurred during the reporting period. The detail of them are mentioned in the environmental monitoring report.

Figure 3.10: Wearing PPE, while working at Package 1 Area

8. Traffic controller assign to traffic flow management Contractor assigned the traffic controller where pipe laying work carried out and PIU NWSDB staff closely monitor the above work. In addition, at night time, the Contractor provide electric lightning signal equipment indicating construction site for safety traffic control.

Figure 3.11: Traffic Management Activities at Package 1 Area

9. Displaying Notice board To make aware the residents and motorist about the pipe laying work, project notice board displaying every pipe laying sites with the details including the hotline number for complaints or assistance.

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Figure 3.12: Display of Project Information Notice Boards at Package 1 Area

3.3. System Rehabilitation- Colombo East Area (Package 02) Table 4.3: Basic Details of Colombo East package System Rehabilitation for NRW Reduction in East of Colombo City Contract No : CWSSIP/ADB/CIVIL/ICB/02 General Contract Contractor : Kolon Global Corporation Data Date of Award - 12th March 2015 Date of Commencement - 13th July 2015 Contract Period - 48 months Date of Completion - 12thJuly 2019 Contract Amount - US$ 20,470,112.96 & LKR 5,446,449,460.80

Goal: 1. Rehabilitation of East of Colombo city water supply scheme, update GIS database and DMA design 2. Establishment of hydraulically isolated DMAs for easy monitoring and reduction of water losses 3. Carryout NRW management within each DMA and reduce NRW to below 18% Scope: 1. Approximately 145km of pipe lines to be laid 2. Transfer nearly 22,000 service connections

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3.3.1. Package II Area Map

Figure 3.13: Project location map (Package II)

3.3.2. Present Progress Table 4.4: Present Progress of Package II Description of Work Progress

Pipe laying completed length (km) 169.3 km

Pressure testing completed length (km) 125.3 km

Connection transfer completed Nos. 14,636

NRW management DMA 27A, 30D & 30A - NRW% reduced to below 18%

NRW management in progress. DMA 30C, 30B NRW management work to be started DMA 18 & 25

More than 70% of pipe laying work scheduled at night time to minimize the disturbance to public. Although some selected by roads and by lanes pipe laying works are being done in the day time by considering the traffic congestion of the area.

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Progress Photographs

Figure 3.14; Pipe laying work

3.3.3. Functioning of Grievance Redress Mechanism of Package II

A project-specific grievance redress mechanism (GRM) has been established to receive, evaluate, and facilitate the resolution of affected person’s (AP’s) concerns, complaints and grievances about the social and environmental performance of GCWWMIIP.

Grievance Redress Mechanism for Package II area was established on 03rd February 2016 at Thimbirigasyaya divisional Secretariat office and 10th February 2016 at Colombo divisional secretariat office. Up to date it has been functioning in an efficient manner.

Majority of the reported complaints received via hotline number and all received complaints forwarded to the newly introduced WhatsApp group for package II. Project Managers, Engineers and Engineering Assistants of both NWSDB PIU and Contractor side are the members of above group. NWDSB PIU staff follow up the all received complaints.

For the year 2019, 82 complaints received to project implementation unit of NWSDB and all the issues were settled in the filed level. Reported issues related to dust generation, reinstatement issue, no water supply, drainage line damages, drains block, house connection damages, and storm water line damages water leakages. Received complaint details are listed as Annexure 02

3.3.4. Regular Site Inspection and Public Consultation

Making aware of ongoing project activities are very important to get the support from public in the project area. Hence regular site inspection and dissemination of project information was done by project staff. Especially when the pipe laying path is not clearly identified due to the existing

GCWWMIIP – Project 01 & 02 15

Social Safeguard Monitoring Report – 2019 underground utilities, very important to grab the information from the dwellers. Because there are people who well known the area.

Figure 3.15; dissemination of project information with local people

3.3.5. HIV/AIDS & STD and Dengue Prevention Programme

Special awareness and training program was conducted for the entire project staff and workers of the contractor, client and the consultant on following topics, on 18th June, 2019 at Maligawatta Pradeepa hall. Parallel to that awareness sessions a health screening camp was also conducted.

 Prevention of HIV/Aids and other Sexually Transmitted Infections (STI).  Prevention of spreading dengue.  Prevention and managing the risk of non-communicable diseases (NCD).

Figure 3.16; HIV/AIDS & STD prevention program

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Social Safeguard Monitoring Report – 2019

3.3.6. Awareness Programme for Police Officers at Maradana Police Station

In order to obtain the fullest cooperation from police during the project implementation in the area, an awareness session was arranged on 23rd March 2019 to Police officers of Maradana Police station. Main objectives of above programme is disseminate the project information and difficulties involved and the measures taken by NWSDB for the speedy completion of the project. Following the programme, promotional items (Project Named Mug and recycle Bags) were distributed to the participants who participated for this awareness programme.

Figure 3.17; Awareness Programme for police officers at Maradana Police Station

Another special project awareness programme was conducted for police officers at Borella police station on 7th September 2019.During the programme project implementation arrangement, difficulties that project has faced and over coming of those issues were discussed.

Figure 3.18; Borella Police officers Awareness Programme

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Social Safeguard Monitoring Report – 2019

GCWWMIIP as a part of project information dissemination strategy had organized an awareness programme on 27th June 2019 at the Campbell Park Hall, Borella, Colombo -08, to three wheel drivers in the Colombo East area to make aware them regarding the ongoing project activities in the region. During the event an informative stickers were pasted on 112 three wheels operating in the region. The programme was followed by an entertainment stage drama of popular actor Mihira Sirithilaka and his crew to articulate the main message to the audience.

Figure 3.19; Three wheel drivers’ awareness programme

3.3.7. Safe Operation Procedures to Minimize the accident and public inconvenience

In order to ensure the occupational safety at major construction sites/pipe laying sites, following operational procedures are being implemented:

 Before starting the daily construction activities, designated safety officer visits each and every construction site to ensure that all the workers and staff are equipped with necessary PPE, and also other due safety precautionary methods are in place, to minimize the risk of potential accidents at sites. ‘Safety Inspection check list’ is used for this purpose where the safety officer inspects and certify there in with his signature that the particular pipe laying sites are safe for the workers and also for the general public.  After starting the works at sites, random safety checkup visits are carried out by the designated safety officers.

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 All moving machinery and electrical appliances are periodically checked and proper maintenance is carried out in order to ensure their safety eligibility.  Proper shoring is ensured for all deep excavation sites where the trench depth is more than 2.5m.  Legal and physical eligibilities of the machine operators are checked randomly.

Following safe operational procedures are being practiced at major pipe laying sites, in order to minimize the public inconvenience:  Works at construction sites/pipe laying sites are started only after taking due approval and permission from the relevant local authorities and local police.  Necessary coordination with the local police authorities is maintained and their assistance is sought for pipe laying/excavation works at roads where high traffic volume exists.  General public and motorists are adequately made aware on road diversions and narrowed locations on the road due to ongoing pipe laying works.  Excavated soil is transported properly covered and dumped only at permitted and approved dumping yards.

Figure 3.20; Waste dumping yard at Kotikawaththa-Mulleriyawa Pradeshiya Sabha

 Excavated soil and filling material such as quarry dust are unloaded and heaped at pipe laying sites only on laid polythene sheets, so that it becomes easy to wash and clean the site floor / road surface, after finishing the daily site work.

3.3.8. Welfare Facilities Provided to the Employees.

Adequate numbers of toilet facilities have been provided to the employees, separately for males and females, as per the national guidelines of Sri Lanka (Factory Ordinance). Standard first-aid equipment and tools are available with a trained first-aider at all the time. Dining room with adequate space and facilities ensured. Portable shelter huts are provided for the workers as resting locations during the site work.

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Figure 3.21. Resting Locations for workers during site works

3.3.9. Dust Control and Site Cleaning Work

Adequate number of water bowsers have been allocated for the entire project covering all pipe laying/construction sites, also portable water tanks (1000 Liter) are provided to all construction sites so that the site cleaning and dust controlling measures become easy and ensured.

Figure 3.22. Dust control measures

3.4. Construction of NRW office in Maligakanda

Table 4.5: Basic Details of Construction of NRW office in Maligakanda Construction of Proposed NRW Office Building at Maligakanda

General Contract Contract No : GCWWMIIP/ADB/BUILD/NRW Data /NCB/03 Contractor : Link Engineering (Pvt)Ltd Date of Award : 23rd March 2017 Date of Commencement : 24th April 2017 Contract Period : 18 months Date of Completion : 24th October 2018 Contract Amount : LKR 344,252,196.84

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3.4.1. Scope of Work

This contract is for construction of proposed NRW office building at Maligakanda. This proposed building is designed to construct as seven storey building. The work comprises of construction of all the stories (including roof slab) in the building with a total floor area of approximately 3300 m2, including the provision of basic services and utilities such as design, supply & installation of bellow items

 Air conditioning system  Elevator systems, Design  Lightening protection system  CCTV/ Security system  Telephone, local area network system & public addressing system Note:  The land belongs to NWSDB (Water Board) and there is no any resettlement impact to public.  The contractor is equipped with all the safety gear for workmen, equipment necessary for the safety during the construction work.  All the monitoring parameters were within the permissible levels.

3.4.2. Social safeguard & Environmental Achievement  No lost time accidents  Continuous improvement was followed up/monitored at site PPE and awareness  No environmental pollutions were reported.  No public complaints were received during the period.

3.5. Construction of Ellie house Area Engineer’s office

Table 4.6. Basic Details of construction of Ellie house Area Engineer office

Construction of Proposed Area Engineer’s Office at Ellie House General Contract Contract No : GCWWMIIP/ADB/BUILD/ ELLIE/NCB/02R Data Contractor : Darinton Construction (Pvt) Ltd. Date of Award : 17th June 2016 Date of Commencement : 20th July 2016 Contract Period : 18 months Initial Date of Completion : 19thJanuary 2018 Extension : 30th September 2018 Contract Amount : LKR 203,560,313.00

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3.5.1. Scope of Work

The Scope Work of the contract is construction of three storyed buildng with floor area of 1288.5m2 and associated landscaping works for the Area Engineer’s office at Mattakkuliya. The work consists of all structural works and finishes, supply and installation of network system PAB system, Lightning protection system, Public addressing system, Fire protection and detection system. Supply and Installation of passenger lift, supply and installtion of VRV air conditioning system, supply and installation of 500kv generator and supply of furniture etc

3.5.2. Current Status

The land belongs to NWSDB (Water Board) and there isn’t any Involuntary Resettlement impact. The Area Engineer’s office was established in the building from 8th April 2019 and O&M officers are functioning now.

Figure 3.23; Completed building.

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Greater Colombo Water and Wastewater Management Improvement Investment Program (Project 2)

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4. System Rehabilitation- Colombo West Area (Package 03)

4.1. Scope of the Project (Project 2)

Under Project 02, following contract packages are proposed.

1. System Rehabilitation for NRW Reduction in West Part of Colombo City (Package 03) 2. System Rehabilitation for NRW Reduction in South Part of Colombo City (Package 04) 3. Construction of New Training Center with Hostel facility at Thelawala 4. Construction of office buildings for Area Engineer at Maharagama 5. Construction of office buildings for Area Engineer- Pamankada 6. Booster pump house at Elie house reservoir site

Table 4.1: Basic Details of Colombo West Package System Rehabilitation for NRW Reduction in West of Colombo City General Contract Contract No : CWSSIP/ADB/CIVIL/ICB/03 Data Contractor : China Harbour Engineering Company Limited and China Geo Engineering Corporation Joint Venture, Date of award : 20th October 2016 Date of Commencement : 01st March 2017 Contract Period : 48 months Date of Completion : 28th February 2021 Contract Amount : LKR 6,354,443,493.14

This contract is for the water supply distribution network improvement in the group of subzones 7A, 7B, 7C, 8A, 8B, 12A, 12B, 12C, 13, 14, 15A, 15B, 15C, 16A, 16B, 19A, 19B, 21 and 22 which constitute Nineteen DMAs. Work includes approximately 99 km of pipe lines replacement, 19.9 km of pipe rehabilitation using trenchless technology (de- Scaling, Re-lining, and pipe bursting) and nearly 9,305 service connections transfers. Rehabilitation of West part of Colombo city water supply scheme, update GIS database and DMA design, establishment of hydraulically isolated DMAs for easy monitoring and reduction of water losses, Carryout NRW management within each DMA and reduce NRW to below 18%.

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4.1.1. Package III Area Map

Figure 4.1: Project location map (Package III)

4.1.2. Present Progress

Table 5.2: Present Progress of the Package III

Work Progress Pipe laying completed length 68.6 km Pressure testing completed length- 51.8 km Connection transfer completed Nos. 4454 NRW management started DMA 14 Nearing completion DMAs 08B ,15A,07B,07C,12A,12C &15B

Figure 4.2; Pipe laying and house connection activities

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4.1.3. Progress of the Social and Environmental Safeguard activities in 2019

1. Joint site inspection was carried out at night time to ensure proper safety, Traffic and environmental arrangements are in place.

2. Health Safety and Environmental Manager (HSEM) carried out site inspection with site safety officer during the night time and checked about wearing of Personal Protective Equipment’s at site.

3. Contractor’s staff those who followed “Good safety practices” at site were awarded by the Management on 18th March 2019 at Kuppiyawatta yard to appreciate them.

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4. HSEM monitoring Noise weekly, according to the Environmental Management Implementation plan to ensure no nuisance to public in the area.

5. Weekly tool box talks were conducted and discussed traffic arrangements, PPE, Sign boards and underground utilities, and Dust controlling.

6. Traffic controllers are using illuminated hand lights to control traffic in complex area.

7. Proper sign boards are provided when working at site.

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8. HSEM conducted a special on site Tool box talk about Underground Electrical cables and importance of wearing proper PPE.

9. Proper signboards, barricades and warning lights are provided for working area.

10. Workers are wearing proper PPE whilst working at site.

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4.1.4. Dengue and Mosquito Breeding prevention program. Due to the rapidly spreading of dengue diseases, a special awareness programme was conducted at CGC yard on 20th July 2019 by CMC and also contractor paid special attention to regular fogging for prevent Mosquitos/Dengue.

Figure 4.3; Dengue and mosquito breeding prevention programs.

4.1.5. Hearing of Public Voices

Build up good relationship, attending to public complaints and hearing to public is very important for smooth functioning of the project. Project team ready for those kind of work promptly.

4.1.6. Road Permanent Reinstatement

Permanent Reinstatements was carried out after completion of backfilling and compaction according to the specification.

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4.1.7. Functioning of Grievance redress mechanism of Package III

A project-specific grievance redress mechanism (GRM) has been established to receive, evaluate, and facilitate the resolution of affected person’s (AP’s) concerns, complaints and grievances about the social and environmental performance of GCWWMIIP.

Grievance Redress Mechanism for Package III area was established on 13th December 2017.up to date it is being functioning in an efficient manner.

Majority of the reported complaints received via hotline number and all received complaints forwarded to the newly introduced WhatsApp group for package III. Project Managers, Engineers and Engineering Assistants of both NWSDB PIU and Contractor side are the member of above group. NWDSB PIU staff follow up the all received complaints.

For the Year 2019, from January 1st to December 31st, 19 complaints were received in package III area. Received complaints are mainly related to no water supply, dust generation issue, reinstatement issue, water leakage, site cleaning issue and low pressure of water supply. Those complaints were settled in the field level and impact of those issues were temporary.

Received complaint details attached as Annexure 03

4.2. System Rehabilitation- Colombo South Area (Package 04)

Table 5.3: Basic Details of Colombo South Package

System Rehabilitation for NRW Reduction in South of Colombo City General Contract Data Contract No : GCWWMIIP/ADB/CIVIL/ICB/04 Contractor : Sinohydro Corporation Ltd Date of Award : 10th January 2017 Date of Commencement : 5th June 2017 Contract Period : 48 months Date of Completion : 4th June 2021 Contract Amount : Rs.6,990,738,879.15

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4.2.1. Scope of work

This contract constitutes improvement of the water supply distribution network in the group of 23 DMA or subzones namely 20A, 20B, 31A, 31B, 31C, 32A, 32B, 33A, 33B, 33C, 33D,34, 35A, 35B, 35C, 36A, 36B, 37A, 37B, 37C, 37D, 38A & 38B. There are Approximately 170 km of pipe lines, transfer nearly 35,000 service connections, nearly 15 km is considered to be rehabilitated with trenchless technology (Relining), Laying of approximately 155 km. of pipes of diameters laying from 1000 mm. to 63mm.

4.2.2. Package IV Area Map

Figure 4.4: Project location map (Package IV)

4.2.3. Project Goal and Scope of Work Goal:

 Rehabilitation of South of Colombo city water supply scheme, update GIS database and DMA design  Establishment of hydraulically isolated DMAs for easy monitoring and reduction of water losses  Carryout NRW management within each DMA to reduce NRW to below 18%

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4.2.4. Progress of Work

Table 5.4. Present Progress of the Package IV Work Progress Pipe laying completed length 80.86km Pressure testing completed length- 55.9 km Connection transfer completed Nos. 5540 Nearing completion DMAs 31A, 20B & 31C

Figure 4.5; Pipe laying activities at P 4 area.

4.2.5. Safeguard Awareness Program

A special awareness programme was conducted by the contractor in their Office on 16.09. 2019. During the programme, social and environmental safeguard factors and quality of work had been discussed. All the Engineers and Technical Staff participated for the above programme.

4.1.1 Quality of Work & Safety Awareness Programme

Figure 4.6; Staff awareness program at P 4 area.

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Contractor has conducted awareness programme for all the supervisors, labors, machine operators and drivers on 02/09/2019 at their yard premises. The objective of the programme was, to enhance the awareness of the occupational health and safety and apply to these things are to site work. Health, Safety and environmental manager of project consultant’s also delivered the special speech on this occasion.

Figure 4.7; Workers awareness program on traffic management at P 4 area.

4.2.6. Dust Control & Road Cleaning

Applying proper method for site cleaning and dust controlling caused to minimize the public inconvenience as well as it is helpful for the wellbeing of the dwellers in the area. Therefore contractor has paid special attention to dust controlling work and road cleaning for keep the site in tidy situation. NWDSB supervisory staff closely monitor of above work.

Figure 4.8; Dust control measures at P 4 area.

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4.2.7. Wearing Personal Protective Equipment at Site

Workers are wearing PPE during the field work and it is regularly inspected by safety officers.

Figure 4.9; Dust control measures at P 4 area.

4.2.8. Functioning of Grievance Redress Mechanism of Package IV

A project-specific grievance redress mechanism (GRM) has been established to receive, evaluate, and facilitate the resolution of affected person’s (AP’s) concerns, complaints and grievances about the social and environmental performance of GCWWMIIP.

Grievance Redress Mechanism for Package IV area was established on 27th December 2017 at Thimbirigasyaya divisional secretariat office. up to the reporting period it is being functioned efficient manner.

Majority of the reported complaints were received via hotline number and all received complaints forwarded in to the newly introduced WhatsApp group for package IV. Project Managers, Engineers and Engineer’s assistants of both NWSDB PIU and Contractor side are the member of above group. NWDSB PIU staff follow up the all received complaints.

There were 52 number of complaints received to NWSDB PIU and all received complaints solved in the site level. There is no any outstanding issue for the year of 2019.The received complaints could be categorized as, dust generation issue, site cleaning issue, Water leakages, non-removal of excess construction material, road reinstatement issue, drain blocks, power cable damage low water pressure supply.

Received complaint details attached as Annexure 04

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4.3. Construction of New Training Center with Hostel facility. –Thelawala

Table 5.5 Basic Details of Construction of New Training Center with Hostel Facility

Construction of Proposed Training Centre, Hostel Building & Canteen at Thelawala General Contract Data Contract No : GCWWMIIP/ADB/BUILD/TRAINING/ CENTER/NCB/08 Contractor : Sierra Construction Ltd. Date of Award : 05th December 2017 Date of Commencement :02nd January 2018 Date of Completion : 01st July 2019 Contract Period : 18 months Contract Amount : Rs .1,059,578,157.55

Training center with hostel facilities construction land belongs to NWNDB, hence there is no any land acquisition or involuntary resettlement impact to the public.

4.3.1. Scope of Work This contract is for construction of proposed Training center and hostel building at Thalawala under greater Colombo Wastewater Management Improvement programme. This proposed building is designed to construct as five stories under this contract. The work comprises of construction of all the stories in the building with total floor area of approximately 9,800m2, including the supply and installation of basic services and utilities such as  Air conditioning & mechanical ventilation system  Water supply &drainage system  Elevator Systems  Fire protection ‘  Lightening protection system  CCTV/Security system  Telephone, local area network system & public addressing system

4.3.2. Awareness Programme for Workers

Contractor and supervisory staff are highly concerned about the health and safety of the workers. Therefore, regularly conduct awareness and training programme for workers.

Figure 4.10; Training and awareness program at Thelawala training center (TR).

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4.4. Booster Pump House and Care Taker Quarters at Eli House Reservoir Site

Table 5.6: Booster Pump House and Care Taker Quarters at Eli house Reservoir Site Construction of Proposed Pump House and Care Taker Quarters at Ellie House General Contract Data Contract No : GCWWMIIP /ADB /PH/ CIVIL/ NCB/05 Contractor : Darinton Construction (Pvt) Ltd Date of Award : 03rdAugust 2016 Date of Commencement : 01st December 2016 Contract Period : 18 months Initial Date of Completion : 31st May 2018 Extension : 30th September 2018 Contract Amount : Rs.67,194,865.50

4.4.1. Scope of Work Construction of building to install eleven pumps to pump water from the Ellie House Reservoir to cater the Colombo City and construction of care taker quarters.

4.4.2. Present Progress

The construction land belongs to NWSDB, there is no any involuntary resettlement impact. Work was completed by 31st December 2018 and substantial completion certificate was issued with effect from this date.

Figure 4.11; Booster Pump House

Figure 4.12; Care Taker Quarters

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5. Reducing NRW in Government Owned Condominium Housing Units

5.1. Introduction

Under the GCWWMIIP funded by ADB, it is expected to rehabilitate the water supply network in the Colombo city area with a view to reduce the present high level of NRW. Also the Ministry of Construction, Engineering Services, Housing and Common Amenities and Ministry of City Planning & Water Supply had a Joint cabinet memorandum to renovate water supply system in government owned condominium housing scheme at Colombo city.

Thirty-two such condominiums located in Colombo City area have been shortlisted for rehabilitation.

5.2. Scope of work  Underground Sumps, Pump Houses and Overhead Water Tanks of housing schemes will be renovated  Existing pumps will be repaired and new standby pumps will be installed  Existing old uPVC plumbing system will be replaced with new HDPE pipelines  An automatic pumping system will be implemented  Customer water meters will be relocated to a suitable outdoor location & defective customer water meters will be replaced

5.3. Implementation of Social Safeguard Activities -2019

Awareness Programme for Residents Following any of contract awarded to water supply rehabilitation in condominiums, PMU relevant officers, contractor and condominium management committee of the housing scheme conduct an awareness programme for residents in the housing scheme. During the awareness programme, residents can be able to aware of the project scope, details of the contractor, arrangement for water supply rehabilitation work and other needed information.

Prior Notice Distribution Once the date and time confirmed for awareness programme, NWSDB-PMU prepare a notice about the awareness programme and distribute all residents in the condominium. The notice is prepared in both Sinhala and Tamil language.

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Awareness Leaflet A special awareness leaflet designed for water supply rehabilitation work in condominium by PMU. It was designed in all three languages (Sinhala, Tamil and English).

5.4. Details of Awareness Programme Conducted

During the year 2019, there are 05 awareness progaramme conducted by the NWSDB-PMU and details of the conducted programme depicted in following tables.

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Table 5.1: Details of Conducted Awareness Programme

S/N Package Name of the Condominium Awareness programme conducted date 01 Aluth Mawatha Flat 29.06.2019

02 St. James Street Flat 25.05.2019 Package 01 03 Samagipura Flat 29-09-2019 04 De Mel Watta Flat 17-09-2019 05 Package 02 Kammalwatta (NHDA) Flat 07.12.2019

5.5. Progress Photographs of the awareness programs conducted at the condominiums.

St. James Street Flat

Aluth Mawatha Flat

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De Mel Watta Flat

Samagipura Flat

Kammalwatta (NHDA) Flat

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6. Community Mobilization, Awareness & Behavior Change by Sewanatha

6.1. Basic Details

Table 6.1: Basic Details of Consultancy Servicers for Community Mobilization, Awareness & Behavior Change Consultancy Servicers for Community Mobilization, Awareness & Behavior Change General Contract Contract No : GCWWMIIP/ADB/NGO/QBS/04 Data Name of the Contractor : Sevanatha Urban Resource Center Date of award of Contract : 06.06.2016 Scheduled date of completion – Original : 31.07.2020 Contract Commencement Date : 01.08.2016 Scheduled date of Completion as per EOT : Accepted Contract Amount : LKR65,035,200+VAT+NBT

6.2. Progress of the Year

GCWWMIIP project interventions aimed to improve better water services in Colombo City Area. During this year emphasis was given to community involvement activities in water management. The programme to reduce water wastage at Public Stand Posts (PSPs), identify potential PSPs that could be disconnected and strengthening WUG as a local entity to involve in water management both at HHs and PSPs were implemented.

Specific activities which were implemented during the reporting period includes, Gender awareness programme, verification of field data with billing data and School WASH programme. Draft Directory of PSPs was prepared including Active – Connected and Active – Disconnected PSPs.

During this year, Household (HHs) Visits were continued to evaluate the impact of the program activities and to ascertain any behavioral change that could be observed. Considerable improvement in adoption of HH health and hygiene practices was observed during the HH visits. The CMC has commenced improvement of sanitation facilities in some settlements due to request from CMABC and WUGs.

6.3. Gender Awareness and Women in Leadership Role in WUGs

During the year, women empowerment activities have been carried out in all 4 packages. The programmes consist of Trianing on WASH, O&M and gender perspective.

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Under the CMABC programme there are several activities conducted in low income settlements in order to improve the community participation in water management through awareness meetings, training, demonstrations and community engagement. The main focus of programme activities were on water management at household (HHs) level, improve WASH Practices in the family and saving water. The main focal point is for these activities is the Water User Groups (WUGs) in a settlement. One strategy used for monitoring of these activities through household visits by Community Facilitators to observe community behavior change and interaction with WUGs members in order to address their problems related to water and sanitation services.

The initial HH visits have been conducted at the beginning of the project in 2017 in order to assess the situation at that time with regard to water, sanitation and payment of monthly water bills etc. More than 990 households were visited for gathering this information and compiled as a database. This activity has been accomplished concurrently with WUGs awareness programs. Therefore, a large number of HHs were visited during the first round.

The second round of assessment was made in mid-2019 allowing reasonable time period for households to adapt these practices and realize the benefits and the impact. The selection of HHs for monitoring was carried out based on the number of gender programmes conducted in project packages.

The gender awareness programs conducted in the settlements received have been well attended by the community members and the field level staff of the CMC in respective areas. During the gender awareness, the community willingness to participate in common activities has been recognized by the participants. The participants have recognized the need for mobilizing women’s groups in sanitation improvement and water management continuously.

6.4. School WASH program

Distribution of notice boards and tool boxes for identified 25 schools under the school WASH program has been completed during the fourth quarter of 2019 which was started in previous quarters of the year. It has been observed that the children of the school health clubs make use of these notice boards for displaying innovative health and sanitation related messages developed by the children. The impact of the WASH program is visible in most of the schools particularly, water saving, sanitation improvement and active participation of school children in school health club activities.

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6.5. Stakeholder Awareness – Field Tour – 1. (Maligakanda Distribution Centre & Ambathale Water Purification Facility)

There are many stakeholders involved in planning, designing and implementation of the GCWWMIIP. Therefore, it is necessary to provide a better understanding about the project purpose, intended interventions, expected benefits to the public. As a strategy for achieving above objective, stakeholder awareness through field visit to important locations were considered. Under this program, field visits were conducted for package 03 area involving WUGs leaders, CMABC team members and NWS&DB staff.

The purpose of the field visit is to make aware about the value of saving water, the role of communities in saving water to reduce NRW through consumer initiative and changing attitudes of the target communities on the value of water.

This field visit was conducted on 31st of October 2019 with the participation of stakeholders in package 03 area.

Table 6.2. Participants’ responses: Sevanatha NWS&DB Community Members Total Male Female 7 1 47 13 26

1. It was revealed that, field trips of this nature is important to understand the value of water and community responsibilities in saving water 2. They also felt that, this is a very rare opportunity to visit a government water purification and distribution facilities

6.6. Stakeholder Awareness – Field Tour – 2. (Maligakanda Distribution Centre & Ambathale Water Purification Facility)

This field visit was conducted on 05th of December 2019 with the participation of stakeholders in package 03 & 04. Table 6.3. Participants’ responses:

Sevanatha Community Members Total Male Female 10 50 10 30

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1. It was suggested by the participants that it would be very useful for the community if, this type of communication and interactions are conducted at settlement level. 2. This type of field visits will foster the relationship between water supply services and the consumers which would enhance mutual corporation and understanding

6.7. Photo Evidence of WASH, Gender awareness and other field activities. 1.Program : Gender Awareness Program

Activities 1.WASH Awareness 2.Gender Awareness 3.O&M Training 4. Nutrition Food Demonstration

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3.Program : Awareness Program for Three Wheel Drivers

2.Program : Stakeholder Field Visits

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4. Program : School WASH Programs

1.School Seminar 2.Distribution of Tool Boxes 3.Distribution of Notice boards 4. O&M Training

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7. Conclusion and further actions

All four packages under Project 1 & 2 are in progress now and showing their maximum progress up to today. Even though, project has paid special attention to implement and oversee the safe guard activities in the project area, there are some temporary impacts happened due to the construction activates. But project always tries all the possible avenues to minimize those inconveniences to the general public, especially by scheduling more than 70% of the pipe laying work in the night time.

There are four individual Grievance Redress Committee were established and functioning smoothly upto date. For the effectiveness to the complaints handling, package specific WhatsApp group created in each packages. When receiving a complaint via package specific hotline number or any other channel, it has been forwarded to WhatsApp group. Project Managers, Engineers and Engineer’s assistants of both NWSDB PIU and Contractor side are the member of above group. NWDSB PIU staff follow up the all received complaints until the resolve the issues.

For the year 2019, altogether 457 public complaints were received during the reporting period. Reported all the complaints were resolved in filed level. Hence, there are no any outstanding issues in both project 1 & 2. Reported public complaints can be categorized as water line damages, low pressure water supply, no water supply, water leakages, wastewater line damage, storm water line block, electricity cable damages, sewer line damages, sewer line block, Road damages, Dust controlling issue, and road reinstatement issues.

During the reporting period, there were no any land acquisition and resettlement impact to public in both DI and HDPE pipe laying area. Because pipe laying work are being carried out within the road reservation of RDA, CMC and PRDA roads.

Maligakanda NRW building construction premises, Ellie house area engineer construction site & booster pump station premises and Thelawala training center construction lands are belongs to government. Hence no any involuntary resettlement impact to the general public. Further pipe laying also carried out in the road reservations of RDA, CMC and other authorities. Therefore, there is no land acquisition process involved in pipe laying too.

Implementation of safeguard activities and compliance with the ADB social safeguard requirements stand at satisfactory level in the reporting period of year 2019.

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8. Annexes

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Annexure 01 Received complaints for 2019 (Package I)

S/N Date Contact Details of Complainer Complain Action taken Resolve Date Remark

01 2019.01.13 No 97, Stase Rd. Low pressure Informed to Mr. Ashan (Eng. Sierra) Supply restored 0767820202 13/01/2019 02 2019.01.19 No: 174, Muthuwella Mw, Colombo 15 No Water Informed to Mr. Nuwan (Eng. Sierra) 2019.01.19 0755598804 ( Acc. No: 10/11/567/069/17) 03 2019.02.26 15/1, Hemamulla Lane No water Informed to sierra 26/02/2019 0112525396 No. 64, De was Lane No water Informed to sierra 149A St. Joshep

04 2019.02.26 T 20, Samithpura Pressure drop sand come Informed to sierra Repaired from H/ connection 26/02/2019 05 2019.02.27 15/6A, 19 Lane, Stace road, Colombo 14. Gully line damage Informed to Mr. Nipuna & Mr. Sanath Damaged repaired 30/02/2019 06 2019.03.06 No 231, Modara Street Remove steel plates & Solved 2019.03.06 0757692858 reinstate 07 2019.03.07 102/4, Nagalagama Rd, Col.10 Water leak Informed to sierra 07/03/2019

08 2019.03.11 50/21, De was Lane No water Informed to sierra (W/ app) Repaired 0777079696 2019.03.11 (14.30pm) 09 2019.03.11 No. 16, Mahawatta Rd, col 14. (3.31pm) Reinstatement issued Informed to Mr. Maya (W/ app) Rectified on 12.03.19 0776641177

10 2019.03.12 285, Modara Street. Sewer line damage Informed to Repaired on 17.03.2019 011-2529072 Mr. Bandara 078-4488951 (12.55pm) Mr. Duminda

11 2019.03.12 Kotahena Wasala Rd, 9th lane . Water Leak existing CI W/app - CN Repaired on 12.03.19 Near No 21/5 line CMC complained (19.06pm) 12 2019.03.12 Aluthmawatha, walls lane junction. Water Leak Informed to Contractor Rectified on 12.03.19 (21.48pm) 13 2019.03.13 No 132, Modara Street Sewer line damage Informed to Contractor Rectified on 15.03.19

14 2019.03.13 148, Swarna chethiya Rd, Water Leak Informed to Completed Grandpass , col 14. Mr. Bandara 2019.03.16 Coordinator of vice chairmen –NWSDB (8.36am) Mr.Mayadunne

15 2019.03.13 No 83/85, Kotahena Street (O&M) Side drain blocked due Informed to Contractor (W/app) O&M repaired to new HDPE pipe 2019.03.13 16 2019.03.14 Muthuwella Rd, mear post office- CMC Water Leak w/app O&M repaired 2019.03.14 17 2019.03.14 Cyril C Perera Mw. Nearby 7th lane-CMC Road settle W/app Reinstatement ok on 16.03.2019

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18 2019.03.14 838/30A, Aluth Mawatha, col 15 Water Leak Informed to Completed on 14.03.2019 Mr.Mayadunne Mr. Hirushanth

19 2019.03.14 No 25/1, Sri Kalyanigangarama Mw, Mrs. Fernando Meter transferring water Informed to Work completed 071-8137906 completed without using Mr. Bandara 2019.03.14 meter post Mr.Mayadunne Mr. Hirushanth

20 2019.03.15 No. 790, Rajamalwatta. No water Informed to Mr. Mayadunne (W/app) Completed on 15.03.2019 077 - 9769170 21 2019.03.15 No. 47/6, 19th Lane, Gamunupura, Grand pass. To be removed excess Informed to Mr. Mayadunne (W/app) Removed on 071 6381654 soil. 15.03.2019(Evening) 22 2019.03.16 No.109, & 116, Saviya Lane.- No water Informed to Mr. Bandara, Mr.Mayadunne , & One complain was solved & Completed. O & M Mr Sanath(W/app) other repair work on going. 23 2019.03.16 Sirimavo Bandaranayaka Mawatha. In front of DI office, Interlocking work W/app Soil removed 16.03.2019 CMC incomplete. To be removed excess soil. 24 2019.03.16 Gunanandha Mawatha. New connection not W/app Not received related New connection 075 6126762 provided documents to the contractor. not provided

25 2019.03.19 No. 3/724, Farm Road. (Near the dialog) House connection leak. Informed to Mr. Hirukshan. Repaired on 20.03.2019 O & M 26 2019.03.19 T13/10A, Sri Wickrampura, House connection trench W/app Completed. 26/3/19 075 2545496 to be reinstatement 27 2019.03.19 Dawalasingharama road. Trench settled. W/app Junction connection location. Completed. 011 2524071 Connection work in progress. 28 2019.03.19 Sewarna city road. Water leak Informed to contractor. Solved. On 19.03.2019 077 1833208 29 2019.03.20 DMA 5C. R. Demal watta. Reinstatement issue Informed to contractor. Completed on 22.03.2019 077 4393289 30 2019.03.20 No. 286/1 , Modara Street. Water leak. Informed to Mr. Mayadunne (W/app) Repaired on 20.03.2019 31 2019.03.20 St. James Street. ( Between th Galwala Jun. & Mordara Junction. Water leak. Informed to Mr. Mayadunne (W/app) Repaired on 20.03.2019 32 2019.03.20 St. James Street. ( Between th Galwala Jun. & Mordara Junction. Water leak. Informed to Mr. Mayadunne (W/app) Repaired on 20.03.2019 33 2019.03.20 Madampitiya road- In front of Sunken Lanka. Water leak. Informed to Mr. Mayadunne (W/app) Repaired on 20.03.2019

34 2019.03.21 Madampitiya Bo Tree Junction. Dust Informed to Mr. Bandara, Mr.Mayadunne , & Work done. On 21.03.2019 011 - 2433898 Mr Nuwan (W/app)

35 2019.03.21 DMA -5C , 011- 2433898 . Water Leak. Informed - W/app. Repaired on 21.03.2019 36 2019.03.22 No. 142, Gunarathna Mawatha. House connection issue. Informed to contractor. Issue corrected on 22.03.2019 076 6674176 37 2019.03.25 Nawahampura H9- Water leakage. Informed to contractor. Solved on 25.03.2019 071 7290558 38 2019.03.25 Grand Pass Rd. No 180/4 , Col-14… Water Leak. Sewer Line Informed to Mr. Mayadunne (W/app) Repaired on 26.03.2019 0777319812 damaged 39 2019.03.26 No. 167, Madampitiya Rd. Sewer Line damage Informed - W/app. Repaired. (29/03/19) 075 -7797209 40 2019.03.26 No. 88, St James Street. Sewer Line damaged Informed - W/app. Repaired. (29/03/19)

41 2019.03.27 No. 33, Kelanigaga Mill Rd. 0722123124 No water Informed to Mr. Mayadunne (W/app) Supply ok on 27.3.2019 GCWWMIIP – Project 01 & 02 50

Social Safeguard Monitoring Report – 2019

42 2019.03.27 No. 676, Aluth Mawatha. Sewer Line damaged Informed to Mr.Mayadunne , & Mr Nuwan Repaired on 29.3.2019 (W/app) 43 2019.03.28 De Mel Watta. 0774393289 Site is not cleaned. Informed to Mr.Mayadunne , & Mr Nuwan Cleaned on 28.03.2019 (W/app) 44 2019.04.03 House in front of Hindu Collage. 0774781830 No Water Informed to Mr. Bandara, Mr.Mayadunne , & Supply ok on 03.04.19 Mr Nuwan (W/app) 45 2019.04.03 No. 30/16,Rawatta Lane. House connection leak. Informed - W/app. Rectified. 03.04.19 46 2019.04.06 No. 39, Pickery Rd. - 0771912913 Leak. Informed - W/app. Rectified. 06.04.2019 47 2019.04.06 5C – Vincent Perera Mwa. 0777431280 Water Leak. Informed - W/app. Completed. 06.04.2019 48 2019.04.07 Muthuwell Road opposite St. James Church. CMC Water Leak Informed - W/app. Repaired by O&M on Belongs to CEB 7.04.2019 Contraction. 49 2019.04.07 No. 833, (new) Aluth mawatha. - CMC Water Leak Informed - W/app. Repaired on 7.4.2019 50 2019.04.08 No. 65/281, Vystwika Road, Crow Island. Water Leak Informed - W/app. Rectified on 8.04.2019 21 2019.04.08 No. 58/7A, St. Joseph streel. Col. 14. - 0772665284 PE Connection leak. Informed - W/app. Repaired on 8.4.2019 52 2019.04.09 No. 227, St. James Road.( 9.09 am ) Water Leak Informed - W/app. Repaired on 9.4.2019 53 2019.04.11 No. 440/4, Lashmi Jewelry. Vincent Perera Road. 077-5148041 No water Informed to Mr.Mayadunne , Not belongs to us CMC (07.03am) Responsible. Excavated for the repair by CMC. 54 2019.04.16 0777 – 431280 Water leak in night time. Informed - W/app. Repaired on 17.04.19 55 2019.04.20 No. 180/101A watta , Near Unilevers Water Leak Informed - W/app. Rectified. (11.22am) 075 -4408640 (10.21 am) 56 2019.04.20 Modara Street. 011-2525311 (11.37am) Water Leak. Informed - W/app. Rectified on 20.4.2019

57 2019.04.20 France Watta at 114 watta Water Leak. Informed - W/app. Repaired on 20.4.2019

58 2019.05.05 299 Watta, Layard Boroadway. Interlock settled Informed - W/app. Rectified. (18.03pm) 59 2019.05.06 70/181, Rock House Lane, Col.15. Mrs. Sugandhi (22.28 pm) No Water Informed - W/app. Supply ok on 7.05.19 60 2019.05.11 126, Pickering Road. Water Leak. Informed - W/app. Repaired on 12.05.19 61 2019.05.11 303/6, Lauard broadway Rd. Mr. Junsid. 077 – 4398884 (20.06 No water. Mr.Mayadunne , Repaired. (20.14pm) pm) 62 2019.05.12 No. 67, Sumithrarama Mwa, Col.13. Mr. K.P. Samantha (077 Leak at connection. Informed - W/app. Repaired. 17/5/19 (15.22pm) 4722052) (22.47 pm) 63 2019.05.22 157 watta. Grandpass. 011 2543415 Water Leak. Informed - W/app. Repaired on 22.05.2019 64 2019.05.23 Thai Temple, kottehena. 077-9300030 (15.01pm) Tapping tee was not Informed - W/app. Job done on 28.5.19 installed. 65 2019.05.23 De Vas lane. 077 97752137 (17.34pm) Water leak Informed - W/app. Rectified.23.05.19 66 2019.05.23 St. Josep street, near No. 45/7. 0777765842 (22.00 pm) Main leak. Informed - W/app. This leak is not belongs to This leak is not Sierra belongs to Sierra. 67 2019.05.23 Mr. Z.A.Z. Ahamed, 313, Grandpass Rd, Col.14. 077 6086269 No water Informed - W/app. Supply ok 24.05.2019 A/No.10/11/861/380/1 (22.04pm) 68 2019/05/24 No.15, No.9 & No.02 Suwarna Chathiya Rd, Grand Pass Col.14. Sewer Line damaged Informed - W/app. Repaired on 27.05.2019 078 2486064 69 2019/05/19 271/86, Nagalagama Street. 0777 982411 No water Informed - W/app. Rectified. (19.03pm) (17.24pm) 70 30/05/2019 Babapulle Road. 077 9061031 (14.41pm) Water leak Informed - W/app. Repaired-30.05.2019 71 02/06/2019 Henemulla Lane. 077 5201865 (15.06pm) No water Informed to Mr.Hirshanth Supply restored 02/06/2019 72 02/06/2019 St. Mariy’s Lane, Mattakkuliya . Col.15. at 110/1, Mr Leak in New Meter Informed to Mr.Hirshanth Repaired Damage done by D.R.L.Perera 02/06/2019 CMC

73 05/06/2019 New Kalani bridge, Orugodawatta. 0763586991 No water Informed to Mr. Sachive Supply restored 5/6/2019

GCWWMIIP – Project 01 & 02 51

Social Safeguard Monitoring Report – 2019

7 06/06/2019 No.158, Sumithrarama Mawatha, Kotahena. Col.13. Mrs. No Water Informed to Mr. Mayadunna Supply restored Nazeema. 077 45006662 6/6/2019 4 06/06/2019 De Vase Lane. 077 9752137 Waste water line Informed to mr.sanath Rectified damage. 08/06/2019 75 06/06/2019 Srimawa Bandaranayaka Mawatha No water Complain for W/app Rectified. common toilet. 6/6/2019 76 06/06/2019 House No. J 6, Nawagampura , 2nd stage. 075 2007576 No water w/app Repaired. 14/16/19 77 07/06/2019 Royal Apartment, 838/30, Aluth Mawatha. Col.15. Water Leak W/app Leak repaired by O & M CI pipe leak, 08/06/2019 need to repair O&M team. 78 08/06/2019 Mr. Chameera, 343/10, Madampitiya Road. (by the O&M) No water W/app Supply restored 08/06/2019 79 10/06/2019 No. 117 Rock House Lane, 077 4719475 Problem Solved (8.04 am) (10.03 am) 80 10/06/2019 DMA 9A, 077 2787575 No water Informed to Mr.hirshanth Supply Restored (11.09) 10/06/2019 81 10/06/2019 843, Aluth Mwa, Col.15. 075 7125876 (O &M) No water Informed to Mr.hirshanth Supply Restored 10/06/2019 82 13/06/2019 0722 947652 (16.50pm) No water W/app Solved 15/06/2019 (13.15pm) 83 14/06/2019 60, Sri Wickrama Mawatha, Connection leak. W/app Leak repaired 14/06/2019 84 14/06/2019 255 – Wistwiyke Road, 104-St’ Marry’s Lane. 072 5834579 (O Main leak W/app Leak repaired & M) 14/06/2019 85 15/06/2019 40/330-1/1, St’ Joseph street, Grandpass . 075 6783483 (O & M) No water W/app Supply restored 15/06/2019

86 15/06/2019 Prince of wales closer to Seylan Band. 011 2327093 (17.13 pm) Road Settlement. W/app Rectification done 16/06/2019 (00.14am) 87 15/06/2019 Walls lane. 075 9932786 (19.52pm) House connection Informed Mr . Hirishasth Rectified 16/06/2019

88 18/06/2019 No. 31/3, De Vas Lane. 076-4849803 (14.21pm) Water leak W/app Leak repaired 19/06/2019 89 18/06/2019 DMA - 26, 2nd Lane, Nawagampura. 077 4915846. (16.10pm) Water leak W/app Leak repaired Konashwari -077 8863299 19/06/2019 90 19/06/2019 311/10,Ferguson Rd. Waste water lie damage. W/app Wastewater line repaired 21/06/2019 91 19/06/2019 No.85, Excavated material to be Informed to Mr.Sachive Material removed 0772267622 removed 19/06/2019 (15.56) 92 20/06/2019 No. 231/5/1/1, Muthuwall Rd, Col.15. 077 7793649 (13.40pm) No water W/app Supply Restored 20/06/2019 93 20/06/2019 No. 715, Bulemandal Rd. Water Leak W/app Leak repaired 20/06/2019 94 20/06/2019 192/141, Grandpass Rd, Col.14. ( Mr Liyahath No water W/app Supply restored 20/06/2019 95 21/06/2019 Dhawalasingharam Rd. 071 6810373 (23.25pm) Water leak Informed to Mr. Nuwan Leak repaired 22/06/2019 96 22/06/2019 Crow Island Main line water leak W/app Leak repaired 65, 399 22/06/2019 97 24/06/2019 6th lane, 6th Avenue grand Island. Water leak. W/app Leak repaired 24/06/2019 98 24/06/2019 742/2, Nagalagama Rd (Near BOC) Water leak Informed to mr. Ashan. Leak repaired 24/06/2019 99 24/06/2019 B 16/1, Sumith pura, Mr. Kirsan 075-0880347 No water W/app Supply restore 25/06/2019

GCWWMIIP – Project 01 & 02 52

Social Safeguard Monitoring Report – 2019

100 24/06/2019 57B, I.D. Fernado mwa. Col.15 ( 076-7877135) (7.22am) Connection leak Informed to mr. Ashan. Leak repaired 25/06/2019 101 25/06/2019 68/23, 68/7, 68/5 Walls lane, 68 Watta. ( CMC ) (12.31pm) Water leak – 3 locations Informed to Mr. Hirshanth Leaks repaired 26/06/2019 102 25/06/2019 Call 076 9118718 Water leak Informed to Mr. santh. Repaired on 25/06/2019 103 26/06/2019 No. 388, Grand pass Rd, Col.14 Drainage line damaged W/ app Repaired 28/06/2019 104 27/06/2019 Near to Nawagampura Kovila. O&M Kolonnawa (10.11am) Water leak. W/app, Rectified (21.30)Same day 105 28/06/2019 THotalage Junction (11.46 am) No water W/app Rectified. (16.38pm) 106 29/06/2019 105/5, AwalZaviya Rd. 0777-460390 ( 9.10am) Leak Informed to Mr. Sanath Repaired. 05/07/2019 (4.10pm) 107 01/07/2019 68/2, Maithribodiramya Mwa. 077 6984696 (16.19pm) No water W/app Supply restore 2/07/2019 108 02/07/2019 43/8, Mattackuliya Fram Rd. col,15 011-2546740 (08.39 am) Low Pressure W/app Supply restore 02/07/2019 109 02/07/2019 299 Watta, Layards broad way Rd. (18.05 pm) No water Informed to Mr. Sanath Supply restore Law pressure. 2/07/2019 Water cut may be issue. (18.41pm) 110 2/7/1919 211, Nagalaggama Street. Cmc member Mr. Gamini Water Leak Informed to Sierra. Leak Repaired 3/07/2019 111 03/07/2019 DMA 02B, Ali watta . 077 9374845 (10.54am) Main line leak Informed to Mr. Tharange Repaired 03/07/2019 112 03/07/2019 57 B, S.d. Fernado Mawatta. Water leak Informed to Mr. sacheive Repaired 05/07/2019 113 04/07/2019 44/12, 19th lane, (DMA 26). Mr. Sujith - 077 No water & poor Informed to Mr Sanath Water supply restored on 9754382 (20.29pm) reinstatement 04/07/2019 Reinstatement done 07/07/2019 114 05/07/2019 Awal zavia lane. 075 7221827 (11.22pm) Water leak Informed to contractor. Leak repaired Visited Mr. 06/07/2019 Jayarathna, Mr Sanath & mr. Manju (12.19pm) 115 06/07/2019 78/5, Nagalagama Street, Col.14. Mr. Parimalam 075 3522055 Main line leak Informed to Mr. Ashan Rectified. 06/07/2019 (21.22pm) 116 07/07/2019 11, Muthuwella Mawatha, Col. 15. Mr. Silva SPSA 077 No water Informed to Mr. Bimal Supply Restore 3677536 (10.17am) 08/07/2019 117 08/07/2019 No 11, Sumithrarama Mawatha. 0112394309 Tapping tee to be W/app Tapping T installed installed. 12/07/2019 118 08/07/2019 No. 374, Alluth mawatha closs to Walls lane. 077 0277245 Reinstatement issues W/app Reinstatement done 10/07/2019 119 120 10/07/2019 No.36, Babapulla Rd Drainage blocked W/app Rectified 2019.07.11 121 11/07/2019 19th lane Reinstatement issues W/app Reinstatement done 0779754382 Informed to Mr. Sanath 15/07/2019

122 14/07/2019 Complain Recived- MMc Bloemendhal Road, near the harbar Water leak W/app Repaired bridge & railway line 15/07/2019 123 14/07/2019 Mr. A.N.S Frnando Main leat at 92 1/1, W/app Leak repaired 92 1/1,college Street , Colombo 13. college Street Informed to Mr. Nuwan 16/07/2019 Tel. 0112334069 Complant # 1159389 124 2019.07.14 Mr. Karthik Water leak at Kosgas W/app Repaired Colombo 14 junction , Grandpass, Informed to Mr. Sanath 16/07/2019 0778852194 Colombo 14

GCWWMIIP – Project 01 & 02 53

Social Safeguard Monitoring Report – 2019

125 2019.07.14 Grand pass Water leak W/app Rectified leakage 0775202232 2019.07.16 126 2019.07.14 Mr. D.H. Wicramasinghe No water , after repair W/app Rectified 19th lane, by water Board Informed to Mr. Sanath 15/07/2019 Stace Road, Colombo 14 0750735371

127 2019.07.15 Ms. Sandamali (CMC Member) Water leak Informed to This leak is not belongs to us No.488/E/1, Mr. Bandara 2019.07.15 Blumandal Road, Mr. Sachive Col 15. Mr. Nuwan 0703422248 128 2019.07.14 Ms. Sandamali Water leak Informed to Repaired Sirisanda sevena flat, Blumandal Rd. Mr. Bandara 16/07/2019 Mr. Sachive Mr. Nuwan 129 2019.07.15 Complanier- O&M Nawagampura. Water leak at Informed to Mr. Sanath Repaired 0770346565 Nawagampura 15/07/2019 0774131422 130 2019.07.16 Nagalama Street No water W/app Rectified 0755579067 2019.07.17 131 2019.07.17 No 20/10A Rectify the house W/app Rectified 19th lane connection 18/07/2019 Stace road 0771145470 132 2019.07.17 134/91, Water leak Informed to Mr. Sanath Rectified Stace pura 2nd stage. 2019.07.19 0750216669 133 2019.07.20 No. 388, Sewer line damaged w/app Rectified Grandpass Road. 2019.07.26 0777250055 134 2019.07.20 Grandpass Road. Water leak w/app This leak is not relevant to 0777250055 project. Informed to O&M to repair this leak. 135 2019.07.20 No.99, No water Informed to Mr. Bimal Supply Restore Muthuwella Road 20/07/2019 0766373636 136 2019.07.20 Collage street Water leak Informed to Mr. Nuwan Rectified (9.51 am) No133, House 2019.07.21 137 2019.07.21 Mr. Jayakumar No water Informed to Mr. kirsan Rectified 99, Muthuwella 2019.07.23 0766373636 138 2019.07.22 Sirimawo Bandaranayake Mw, Mahawatta Junction. (In front of Water leak Informed to Mr. Ashan Rectified No.16) 23/07/2019 139 2019.07.22 No.54, Water leak W/app Repaired Suwarnachayithya road. 23/07/2019 Complainer –O&M 140 2019.07.22 Mahawaththa Road. Valve leak W/app Rectified Complainer- O&M 2019.07.23 141 2019.07.23 No 20/10A, Repair the house W/apInformed to Mr. Sanath The water meter is not 19th lane, Stace Rd. connection. working properly so, informed to O&M Mr. Jayasinghe 142 2019.07.23 No.391 Water leak Informed to Mr. Bandara &Mr. sachive Rectified (Garage watta) 2019.07.24 (4.40am) Nayalagam Street 0779934867 Chanara hotel GCWWMIIP – Project 01 & 02 54

Social Safeguard Monitoring Report – 2019

143 2019.07.24 Mr. Saraswathy Water leak Informed to Mr. Nuwan Rectified RB-312, 24/07/2019 Aluth Mawatha, col 15. 0756046073 144 2019.07.24 No. 92/A1, No water Informed through W/app Rectified Nagalama Street 2019.07.25 0763206059 145 2019.07.24 No.391 (Garage eka watta) Water leakage Informed to Mr. Bandara & Mr. Sachive This leakage not belongs to No.444 contractor Thotalanga Bake House. 146 2019.07.25 No:210/5 Water leak W/app Informed to O&M about Prince of wales water leak. Colombo 14 25/07/2019 Mr. chandrasiri Silva 0765551646 147 2019.07.25 No. 140/2 Water leak W/app Repaired Layard board way 25/07/2019 148 2019.07.28 Muthuwella Mawatha Water line damage W/app Rectified 0772787575 2019.07.28 (22:07)

149 2019.07.29 No. 210/05 Water leak W/app Rectified Prince of wales Ave. 2019.07.29 0765551646 150 2019.07.30 895/1 Water line damage W/app Rectified Aluthmawatha. 2019.07.30 151 2019.07.31 Mrs. J.M.V. Francis House connection trench W/app Reinstatement done 1/15, J14 to be rectified. 01/08/2019 Kadiranawatta, farm Rd, Mattakkuliya. 0785128294

152 2019.07.31 No 60/40, Water leak W/app Leak repaired St. Joseph Street. 31/07/2019 Complain from – O&M 153 2019.07.31 203/A1, Muthwala mawatha. No Water W/app This complaint not relevant to 0112521207 project 154 2019.07.31 No 211/71, No Water Informed to Mr. Ashan Supply Restore Nagalagama Street, 01/08/2019 0779937586 155 2019.08.01 No 71/211, Nagalagam Street, Water leak & No Water W/app Repaired (near the rail gate) 02/08/2019 0779937586

156 2019.08.02 211 watte, Nagalagama No Water Informed to Mr. Ashan & Hafrath Supply Restore 0779937586 02/08/2019 157 2019.08.05 Mr. Upathissa, 75/22B, Fergusion Rd. Water leak Informed to Mr. Bandar, Mr. Sachive & Mr. Leak Rectified 0716206900 Hafrath 2019.08.06 158 2019.08.05 CMC Member- Mrs. Manjula Drainage line damaged Informed to Mr. Bandar, Mr. Sachive & Mr. Repaired No- 190,192,188 Hafrath 10/08/2019 St. Andrews Road. 0771749339 159 2019.08.05 CMC Member- Mrs. Manjula Permanent reinstatement Informed to Mr. Bandar, Mr. Sachive & Mr. Reinstatement done No- 52 Bimal 10/08/2019 St. Muthuwella Rd, 0771749339

GCWWMIIP – Project 01 & 02 55

Social Safeguard Monitoring Report – 2019

160 2019.08.05 CMC Member- Mrs. Manjula Permanent reinstatement Informed to Mr. Bandar, Mr. Sachive & Mr. Leak Rectified No- 36/1, 36/2 issues & damaged waste Bimal 2019.08.05 St. Muthuwella Rd, water line. 0771749339

161 2019.08.05 CMC Member- Mrs. Manjula Permanent reinstatement Informed to Mr. Bandar, Mr. Sachive & Mr. Reinstatement done No- 52 issues Bimal 09/08/2019 St. Muthuwella Rd, 0771749339

162 2019.08.06 Complain Received from O&M No Water Informed to Mr. Ashan & Hafrath Water Supply Restore No 288, 07/08/2019 Madampitiya Colombo 15 163 2019.08.07 Complain Received from CMC Menber Water leakage Informed to Mr. Bandar, Mr. Sachive & Mr. Leak repaired Mrs. Gayathree Nuwan 08/08/2019 No.47 Alwis place 164 2019.08.07 Ferguson Road Dust controlling not Informed to Mr. Bandar, Mr. duminda Engaged water bowser for done property dust control work-07/08/2019 165 2019.08.07 No. 66/1 Water leak from HC end Informed to Mr. Hirushath Rectified Leak Mayfield Rd, cap 2019.08.07 Complain from MMC Mr. Shiva 166 2019.08.07 Mr. Upathissa Water leak Informed to Mr. Bandar, Mr. Sachive & Mr. Leak repaired No 75/8D Afrath 09/08/2019 Fergusion Road. 0716206900 167 2019.08.11 129, Muthuwella Road. No water Informed to Mr. Bimal This complain not relevant to 0778103992 our project 168 2019.08.13 No. 34 Broken drainage to be Informed to Mr. sanath Repaired Babapulla Road. repaired 08/08/2019 169 2019.08.14 CMC Member Water leak Informed to Rectified Mr. sagara Mr. Bandara 15/08/2019 No.318/66 Mr. Sachieve Pansala Watta Mr. Ashan Madampitiya Road Colombo 15 170 2019.08.15 Mr. Gunawardena Water Leak Informed to Mr. Bandara Rectified No.401A Mr. Sachive 16/08/2019 Madampitiya Road Mr. Ashan Colombo 14 0777116288 171 2019.08.16 50/25 Gully line damaged Informed To Mr. Kiruushanth Rectified De was lane 17/08/2019 0775777652 172 2019.08.17 Mr.W.Silawathi, Water pipe Informed to Mr.nuwan & Mr.Mathuharan Rectified (15-55) 60/11,Sri pannananda mw broken 17/08/2019 Colombo 15 (17.41) Tel:0773971129 173 2019.08.18 133/460B, Sewer line Informed to Rectified De mel watta blocked Mr.sanath 18/08/2019 174 2019.08.21 Mr.somawathi No water Informed to Rectified (00.17) G/21,nawagampura H.S stace Rd Mr.sanath 21/08/2019 Colombo 14 (9.18 a.m) Tel:0771769595 175 2019.08.21 No.387, Water leak Informed to Leak not relevant Madampitiya Rd,Tel:0779223251 Mr.Bandara,Mr.sachive To project & Mr.Ashan GCWWMIIP – Project 01 & 02 56

Social Safeguard Monitoring Report – 2019

176 2019.08.21 St.lusiya lane Road damage W/app Repair the damaged Tel:0112390684 24/08/2019 177 2019.08.22 Complainer:CMC Permanent Informed to Mr.Bandara, Reinstatement completed Member Ms.gayathree Reinstatement Mr.sachive & Mr.Bimal 26/08/2019 No.323/18, Not complete. Aluthmawatha Rd, Colombo 15 Tel:0776454250 178 2019.08.23 Complainer:O&M House connection Informed to Mr.Hirushanath Connection transferred No.206 transferring to be done 25/08/2019 Modara street, Tel:0777078790 179 2019.08.23 Mr.upathissa Water leak Informed to Mr.Bandara,Mr.sachive & Rectified No75/6 M,(75watta) Mr.Ashan 23/08/2019 Fergusion Road. Tel:0716206900 180 2019.08.25 Complainer:O&M Transfer of connection Informed to Mr.Hirushanath Connection transferred 150/44,st josephis to new 25/08/2019 Street. Tel:0777483934 181 2019.08.27 Complainer: Mr.Ismath Water leak Informed to Mr.Bandara,Mr.sachive & Rectified No.420,Grandpass junction. Mr.sanath 28/08/2019 Tel:0776309370 182 2019.08.27 Complainer: CMC No water &water leak at Informed to Mr.Bandara,Mr.duminda Rectified Member Mr.vishnu bogaha junction, & Mr.sasith 28/08/2019 No 822B, bluemendal Road madampitiya Colombo 15 Tel:0776222122

183 2019.08.27 Complan Recived Water leak W/app Leak repaired From PD no 413/412 27/08/2019 Grand pass road Colombo 14

184 2019.08.27 Mr.P.d.piyadasa Water leak Informed to Mr. sachive, Mr. Hafrath Leak repaired 200,nagalagam street, 28/08/2019 Colombo 14 Tel:0771645555 185 2019.08.27 Mr.J.L.F.dilhan No water Informed to Mr. sanath Water supply restore 680-1/1,prince of wales,mawatha 27/08/2019 Colombo 14 Tel:0777354450 186 2019.08.28 Complainer:CMC Water leak at DMA 4B Informed to Mr. sachive Rectified DMA 4B meter location meter location 28/08/2019 187 2019.08.28 St.lusiya lane Road reinstatement W/app Rectified Tel:0112390684 work not done 10/09/2019 188 2019.08.28 No 414/11, No water W/app Rectified Trico Road 29/08/2019 189 2019.08.29 Mrs.kaushalya Drain Blocked due to Informed toMr.Bandara ,Mr. sachive, & Rectified No .262/27,Aluthmawatha. the PE pipe crossing Mr. Bimal 29/08/2019 Tel:0772809869 190 2019.08.29 Demel watta rd Road rectification to be W/App Rectification Tel:0774393289 done 01/10/2019 191 2019.08.30 414/25A, Water leak W/App Rectified Bluemendal Rd, 30/08/2019 Informed:O&M 192 2019.08.31 84,Banjean Rd,Colombo 13 No water W/App Rectified Tel:0772499936 01/09/2019 Complainer:O&M GCWWMIIP – Project 01 & 02 57

Social Safeguard Monitoring Report – 2019

193 2019/09/02 Complainer :CMC Drainage block & Informed to mr.Bandara,Mr.suchive & Rectified Member Ms.gayathree unsuitable material store Mr.Bimal 03/09/2019 Eli House lane at Eli House lane Tel:0776454250 194 2019/09/02 Complainer :CMC Member Ms.gayathree,Eli lane Drainage block & Informed to mr.Bandara,Mr.suchive & Rectified Tel:0776454250 permanent reinstatement Mr.Bimal 03/09/2019 to be done 195 2019/09/03 No 340/11, No water W/App Water supply restore Cyril c perera MW 03/09/2019 196 2019/09/05 CMC member Mrs.sadamali Excavated material not Informed toMr.Bandara, Mr. hirishanth, Rectified No.46,44 removing &water Leak Mr.sachive 05/09/2019 St.Benadict Rd Soil removing & leak repairing work done 197 2019/09/05 19/145, Water leak W/App Rectified Kadirana watta 06/09/2019 198 2019/09/05 1/22/49, HDPE connection leak W/App Rectified Kadirana watta 06/09/2019 199 2019/09/05 DMA 6,St.Benedict,s by road (112 watta) Tel:0112321341 Water leak Informed to Mr. hirishanth, Mr. dilshan Leak repaired 06/09/2019 200 2019/09/05 Mr.yogaraj 86/2/B, No water W/App Rectified Benadicts mawatha 09/09/2019 Colombo 13 Tel:0714439169 201 09/09/2019 Mr.Ranjith pernando Low pressure water W/App Rectified 59/29,5th lane, 09/09/2019 Colombo 13 Tel:0756478257 202 09/09/2019 Complainer:O&M Water leak W/App Rectified 82,st Benedict Road 10/09/2019 203 09/09/2019 Complainer:O&M Water leak W/App Rectified DMA 26,kamkarupura f block 09/09/2019 204 09/09/2019 No 86 No water W/App Rectified St Benedict Road Tel:0714439169 09/09/2019 205 13/09/2019 49/6/1 No water Informed to Mr.Hirushanath Water supply restore 6th lane,kotahana Tel:0777391748 14/09/2019 Complainer:O&M 206 13/09/2019 242/23D No water Informed to Mr.Bimal Water supply restore Muthuwella mw 14/09/2019 Tel:0756449013 Complainer:O&M 207 13/09/2019 No 97 Water leak W/app Leak repaired Mayfield lane 13/09/2019 208 14/09/2019 DMA 5A, Drainage block Informed to Mr.Bimal Drainage Block cleaned 3rd lane,94 watta 16/09/2019 209 16/09/2019 Mrs.Ayoma Water leak Informed to Mr.Hirushanath & Mr.sachive Rectified A 5-F9,Bluemendal 16/09/2019 Flat Tel:0710111671 210 16/09/2019 Complainer:O&M Low pressure water Informed to Mr.Hirushanath Not belongs to our No 312/10A, Project Cyril c perera mw 211 16/09/2019 Complainer:O&M Private sewer line was W/app Not belongs to our project No 299, damaged damage done by CEB Muthuwalla mawatha Colombo 15 212 17/09/2019 No 49/7 No water W/app Water supply re store 6th lane 17/09/2019 Tel:0724028872 GCWWMIIP – Project 01 & 02 58

Social Safeguard Monitoring Report – 2019

213 17/09/2019 J.N.F. Fernando 2A,st luclas street,Colombo 13 Tle:0768474145 Water leak W/app Rectified 17/09/2019 214 17/09/2019 Mr.M.Arunasalam Water main leak W/app Rectified 24-1/1,st lucias str 18/09/2019 Kotahena, Colombo 13 Tel:0777924194 215 17/09/2019 Mr.v.baskaran Main leak W/app Repaired, 340/11,k.cyric c perera mawatha,Colombo 13 17/09/2019 Tel:0775741968 216 18/09/2019 78B. No water Informed to Mr.Madukaran Rectified 162 watta 18/09/2019 Tel:0757981916 217 18/09/2019 180/70A, Water leak & Drain line W/app Rectified Drmelwatta broken 19/09/2019 Tel:0774393289 218 18/09/2019 Complainer:O&M Water leak Informed to Mr.sachive Leak repaired No 318/67 19/09/2019 Jinarathanarama temple Road,madampitiya Colombo 14 219 20/09/2019 DMA 9B, House connection Informed to Mr.Mathukaran Rectify the damaged 162/76,madampitiya rd, damaged 20/09/2019 Kimbulaela Tel:0774745279 220 21/09/2019 162/76, No water Informed to Mr.sachive Rectified Kibulaela 21/09/2019 Tel:0774745279 221 21/09/2019 Complainer:MMC Drainage & trench Informed to Mr.sanath Rectified Near House no 104, settlement 24/09/2019 228.229 222 21/09/2019 151 watta, No water Informed to Mr.sachive Water supply re store Nagalagama 21/09/2019

223 21/09/2019 146 B/5 No water Informed to Mr.sachive Water supply re store Kimbula ela 21/09/2019

224 21/09/2019 6th lane Water leak W/app Tel:0777452894

225 22/09/2019 De Mel watta Permanent W/app Reinstatement Completed Tel:0714896717 Reinstatement 24/09/2019 Work d4 226 26/09/2019 D.perera Water leak W/app Rectified 94/46,sri wirckramapura 27/09/2019 Colombo 15. Tel:0705145856 227 26/09/2019 No 132/460 Water leak W/app Rectified Demelwatta 27/09/2019 Tel:0774393289 228 26/09/2019 Complainer:O&M No water W/app Not belongs to project Stesepura

229 27/09/2019 No 151/13Nagalagama street No water Informed to Mr.Hafrath Rectified Tel:0756376808 27/09/2019

GCWWMIIP – Project 01 & 02 59

Social Safeguard Monitoring Report – 2019

230 2019.09.27 No 151/13 No water Informed to Rectified Nagalagama street Mr.Hafrath 2019.09.28 Tel :0756376808 231 2019.09.27 No 49/7,& No 57 Low water pressure Informed to Not belongs to us Repairing 6th Lane Mr.Hirisanthan by O&M 2019.10.02 232 2019.09.28 Mr.c.c.yanculyleaburg No water only this house Informed to Rectified 26A,st.lucias street,col.13 Affer PE pipe laying Mr.Hirsushathan 2019.09.28 Tel:0773914702 233 2019.10.01 No 116A,fergusion road House Damage During Informed to Rectified Tel:0753480843 Excavation Mr.Duminda 2019.10.02

234 2019.10.03 Complaineir : CMC Water leak Whats app Rectified NO.683,NO.673, 2019.10.04 Sri mawo Bandaranayaka MW 235 2019.10.03 Complainer:CMC Water leak Whats app Rectified No 780 & No 768 2019.10.04 Blumendal Rd 236 2019.10.03 Complainer: CMC Water leak Whats app Rectified No443,Grand pass,kosgas junction 2019.10.04

237 2019.10.04 Mr.jayashanker (MMC) Unsuitable material not Informed to Remove material No 132/404 removing & additional Mr.sachiere & Mr.sanath 019.10.05 De mel watta pipe not removed 238 2019.10.05 No 598,Blumendal Waste water line Informed to Mr.sachive Rectified Tel:0773268189 blocked 2019.10.08

239 2019.10.05 Complainer:CMC Water leak Whats app Rectified No 391,sedawatta Rd 2019.10.06

240 2019.10.06 Modara street No water Informed to Mr.nuwan Rectified Tel :0724176091 2019.10.06

241 2019.10.07 Gothami Agency post office, No water Whats app Rectified Jethawanarama Rd 2019.10.08

242 2019.10.07 Sugath lowerandrus No water Whats app Rectified NO 130/1/1,Lower st , 2019.10.07 Andrew Rd Tel:0710525618 243 2019.10.09 55/5,paramananda Water leak Whats app Rectified Vihara Mw 2019.10.09

244 2019.10.10 Complainer : O&M Water leak Whats app Rectified 59,sumanathissa mw 2019.10.12

245 2019.10.12 Mr.R.varma No water Whats app Rectified 46/4,st Benedicts Rd, 2019.10.12 Colombo 15 Tel :0752222857 246 2019.10.14 M.Y.M.sudhikeen Low pressure water Whats app Rectified 70,dawalasingharama mw, 2019.10.15 Colombo 15 Tel:0771262151 GCWWMIIP – Project 01 & 02 60

Social Safeguard Monitoring Report – 2019

247 2019.10.14 No 80/3,6th lane, No water Whats app Rectified Kotahena 2019.10.14

248 2019.10.14 No 86/4,st.Benadic No water Whats app Rectified Road 2019.10.14

249 2109.10.14 Complainer :CMC member ms.gayathree No133,lower st Drainage line damaged Informed to Mr. sachieve & Bimal Rectified Andrews place,Colombo 15 2019.10.16

250 2019.10.18 Complainer: O&M Water leak Whats app Rectified Nawagampura 2019.10.18 Tel:0786392673 251 2019.10.17 Colledge street Low water pressur Whats app Rectified Tel:0771062337 2019.10.18

252 2019.10.18 No145/5, Grand pass No water & water leak Whats app Rectified 2019.10.18

253 2019.10.18 No257,Vincent perera Mw Water leak Whats app Cmc damaged curb stone & damaged slt cable ,no water leak its pipe rain water 2019.10.18 254 2019.10.18 Ms.nisanthi Trench are not Whats app Rectified 236/6 watta,nagalagama street Reinstated 2019.10.18 Tel:0764058082

255 2019.10.18 No 104,colledge street Water leak Whats app Rectified 2019.10.18

256 2019.10.22 No 37/1 walls lane Water leak Informed to Mr.hirishanth & mr.chameera 2019.10.18 Tel:0763855316

257 2019.10.23 Mrs.sithy fathima Want to cement the road Whats app Rectified 18,muthuwella mw, dug by sierra 2019.10.28 Colombo 15 Tel:0112524403 258 2019.10.23 Wasala road No water Whats app Rectified Tel:0773279670 2019.10.23

259 2019.10.24 No 23, sandiyago mw Complin about Informed to mr.sachiw Rectified Tel:0774008222 excavation 2019.10.26

260 2019.10.25 Mr.w.k.fernando Low pressure water Whats app Rectified 153 109,modara street,col 15 2019.10.25 Tel:071668527 261 2019.10.25 No 18,muthuwella mw House connection issues Whats app Rectified Tel:0765566784 2019.10.26

262 2019.10.26 De mel watta Water leak Whats app Rectified Tel;0774034842 2019.10.29

263 2019.10.29 Deput mayor Reinstatement issues Whats app This case relevant to package 275 watta,blumendal road 03 Tel;0777307715 2019.10.29 GCWWMIIP – Project 01 & 02 61

Social Safeguard Monitoring Report – 2019

264 2019.10.29 296,Bluemendal road Sewer line damaged Whats app Rectified 2019.11.01

265 2019.10.30 Complainer:CMC member Water leak Rectified Ms.gayathree 2019.10.30 No 103,gunananda mw Tel:0725978911 266 2019.10.30 Ms.chandrawathie Low water pressure Rectified 151/3,Nagalagam street 2019.10.30 Col 15 267 2019.11.01 No 46/4,st BENEDIT MW Reinstatement issue Whats app Rectified Tel;0778805345 2019.11.05

268 2019.11.04 690,srimavo Bandaranayake mw Water leak Whats app Rectified Col 14 2019.11.04

269 2019.11.04 Mr.n.pavanendran No water Whats app Due to valve operation done 24,muthuwella mw,col 15 by O&M Tel:0717668084 2019.11.04 270 2019.11.04 Mr.c.k.moorthy No water Whats app Due to valve operation done 52/2,muthuwella mw,col 15 by O&M Tel:0775106116 2019.11.04 271 2019.11.04 Sithy fathima No water Whats app Due to valve operation done 18,muthuwella mw,col 15 by O&M Tel:0724153120 2019.11.04 272 2019.11.04 Mr.T.loganathan No water Whats app Due to valve operation done 100,muthuwella mw,col 15 by O&M Tel:0112470639 2019.11.04 273 2019.11.05 Mr.Ruwani No water Whats app Not on contractor issue. 75/60/21,mahasanthiyago consumer Modara,col 15 Closed the consumer valve Tel:0729197409 2019.11.05 274 2019.11.20 Complainer:CMC After new water line Whats app Rectified 1/2/R,eakamuthupura, Connection,lane was not 2019.11.25 Mattakkuliya,clo 15 concreted 275 2019.11.21 427/54 Hape connection leak Whats app Rectified Fergusion road 2019.11.21

276 2019.11.22 Complainer:CMC Water leak Whats app Rectified NO 218,Babapulle rd,grandpass 2019.11.22

277 2019.11.22 Complainer:CMC Water leak Whats app Rectified Aluth mawatha,kotahana 2019.11.22 (st.james street junction) 278 2019.11.22 No 443, No water Whats app Rectified Grand pass road 2019.11.28

279 2019.11.26 Mr.r.joseph No water Whats app Rectified 96,16th lane,col 13 2019.11.26 Tel:0764422530 280 2019.11.27 17th lane, No16/11 B& Meter transferring issues Whats app Rectified NO 16/9a 2019.11.29 Tel:0723356654

GCWWMIIP – Project 01 & 02 62

Social Safeguard Monitoring Report – 2019

281 2019.11.29 k.n.semy Drainage line damaged Whats app Rectified No48,st Benedicts mw 2019.11.30

282 2019.12.01 859 waththa Water leak Whats app Rectified 2019.12.01

283 2019.12.03 r.joseph No water Whats app Rectified No 96,16th lane,col 13 2019.12.03 Tel:0764422530 284 2019.12.04 No 25, 17th lane No water Whats app Rectified Tel:0778908808 2019.12.04

285 2019.12.04 162/171,kimbula ela Water leak Whats app Rectified Tel:0763063088 2019.12.04

286 2019.12.06 Madampitiya road Water leak Whats app Rectified (Infront of modara police) 2019.12.06 Tel:0770788984 287 2019.12.07 No M6, madampitiya road No water Whats app Rectified Tel:0759529193 2019.12.09

288 2019.12.07 No 162/709 Complain for excavated Whats app Remove excavated soil Kimbula ela on soil 2019.12.09 Tel:0772614323 289 2019.12.09 Mr.k.kanagasundaram No water Informed to mr.bimal Rectified 67,upper st Andrews place 2019.12.09 Col 15 Tel:0777643805 290 2019.12.10 Complainer :MMC (Mrs.santhamali Huge water leak Informed to Mr.sachieve Rectified 86 watta, st benedict street. 2019.12.10

291 2019.12.10 290,muthuwella mw,col 15 Drainage line damaged Whats app Rectified 2019.12.10

292 2019.12.12 Mr.sundereshwaran Road concrething to be Whats app Rectified No 111,vonjin road done 2019.12.14 (near lusia church) Tel:0773850841 293 2019.12.13 Complainer:O&M Water leak Whats app Rectified No 96/8,college street 2019.12.13

294 2019.12.21 131,madampitiya road No water Informed to Mr.krisan Rectified Tel:0773903092 2019.12.21

295 2019.12.21 55/6,Rajamal watta Water leak Informed to Mr.krishan Rectified Tel:0773903092 2019.12.21

296 2019.12.22 478,mattakkuliya GS Water leak Whats app Rectified Office 2019.12.22 Compliner:Mr.manokaran (MMC) 297 2019.12.23 Complainer:O&M Water leak Informed to mr.Hirushantha Rectified No 76/14,paramananda mw 2019.12.23

GCWWMIIP – Project 01 & 02 63

Social Safeguard Monitoring Report – 2019

298 2019.12.26 No 32,kotahana street Reinstatement issues Informed to Mr.bimal Reinstatement work done Complainer:Mr.brito 2019.12.29 Tel;0750103907 299 2019.12.28 161/52, kimbula ela Water leak Whats app Rectified Tel:0763063038 2019.12.28

300 2019.12.29 Mrs.shama Water leak Whats app Leak due to flushing work No 808/12,Aluth mw,modara 2019.12.29 Tel:0727100111 301 2019.12.30 Mr.kanagaraja Water leak Whats app Rectified 22/6,st brigdgest lane 2019.12.30 Col 15 Tel:0762193787 302 2019.12.30 No 144/56,gunanand road No water Informed to mr.Hirushantha Rectified Tel:0725978911 2019.12.30

303 2019.12.30 No 100/1B,Aluth mawatha No water Informed to mr.Hirushantha Rectified Tel:0777602957 2019.12.30

304 2019.12.30 NO 10/4,14th lane,kotahana No water Whats app Rectified Tel:0779862137 2019.12.30

GCWWMIIP – Project 01 & 02 64

Social Safeguard Monitoring Report – 2019

Received complaints for 2019 –Package II Annexure 02

Date Entered By Complainer Location Incident Execution Remarks

01/03/2019 OIC Maligakanda leak Suneth Maligawatha NWSDB 23A road 103,104,74 11.00 Water main Sarath VIgneshwaran 01/03/2019 Night repaired 01/03/2019 Mr. Siridamma leak Suneth Jayawardhana 703828222 17B mawatha 23 14.30 Water main Rajitha VIgneshwaran 01/04/2019 Night 01/07/2019 Excavated location hard barricade blocked removed after Entrance pressure Tissera Mr. Fernando 777799719 18 Barnes Pl #15 by road 10.00 space Tiral Krishnakumar 08/01/2019 Day testing 01/08/2019 43 J D fernando J D Fernando HH location Madushanka mr. Mohomad Mw,Col 10 24 mw 43 19/.30 Conection issue Madushanka Madushanka 01/08/2019 Night 01/08/2019 70/20, Permenant not done the Keththarama Keththerama reinstatement reinstatement Suneth Mr. Imthiar Temple road, 27C Temple road 9.20 Reinstatement Ilyas Bandar 01/08/2019 Day was done 01/09/2019 Chandraleka HH location Madushanka Mr. Manamperi 777713567 25 mw 19/1A 13.05 Conection issue Dinal Indunil 01/09/2019 night 01/10/2019 077 42 HH location Madushanka Mr. Gamini 82353/0770310470 25 Balcomb place 9/1, 9/2 12.30 Conection issue Dinal Indunil 01/10/2019 night 01/14/2019 Cable location Adjusted as Mrs. Maligawaththa shifted for per the Suneth Maheshwary 763741676 27A flats B 41 17.00 CEB cable riser main Kaundhi Kanishka 01/15/2019 Day requirement 01/17/2019 Kithulwaththa opened a Madushanka Mr. marasinghe 714444647 30C Lane 44/4 21.32 no water no water Lahiru Dharmasiri 01/17/2019 Night closed valve 01/30/2019 27/2, Chandraleka Chandraleka 10.00 Materilal removed Madushanka PNA insurance Mw 25 Mw a.m. dumping Dinal Indunil 02/05/2019 dumping 02/01/2019 323/2, Jumma Jumma Masjid Drainage Block was Suneth Mr. Mohomad masjid road 27B Road 323/2 14.00 Drainage line line blocked Ilyas Rizan 01/04/2019 day cleaned 02/03/2019 Pipe line Tissera Mrs. Jayanthi 772554957 17B Vidyalaya Pl #15 11.00 Sewer Block damage Madushanka Shanindu 02/06/2019 Maligawathta Suneth Fernando 719153832 27C lane 70/40/A/1 15.00 Sewer Block Ilyas Rizan 02/10/2019 Day 02/08/2019 connection to 229/A Cotta Road, 229/A Cotta HH conection 10.00 be given in Madushanka Edirisinghe 0710495430 25 Cotta Road Road 1.00 p.m. not given Kaundhi indunil 02/10/2019 a.m future 02/08/2019 CMC Police Keththarama Bodhiraja Suneth post temple road 27C Mawatha Post office 7.00 Water main leak Ilyas Rizan 02/08/2019 Night 02/11/2019 Ananada 28/27, Ananada Rajakaruna Materilal 11.00 removed Madushanka Mr. Anton rajakaruna mw 17B mw, by road 9.30 a.m. dumping VIgneshwaran VIgneshwaran 02/11/2019 a.m. dumping 02/12/2019 Meter blocked and requested O&M to No water check, rectified HH before night Tissera Mrs. Peris 112681303 17B #27 by road 9.30 Connection Tissera VIgneshwaran 02/12/2019 day shift 02/25/2019 359, Jumma Jumma Masjid complete the

Suneth Mr. Rifkan Masjid road, 27C Road 359 19.00 Open trench Ilyas Rizan 02/28/2019 Night work

GCWWMIIP – Project 01 & 02 65

Social Safeguard Monitoring Report – 2019

Maligawaththa backfilled and reistated 03/02/2019 Alredy Ms L I meter attended and Madushanka Wijesinghe 777703921 18 Wijerama road 25/1 11.50 location Suneth Suneth 03/02/2019 day issue solved 03/05/2019 Fairfield HH location Madushanka Mr. Kingsley 766785367 25 Garden 20/6 1/1 15.30 Conection issue Dinal Indunil 03/05/2019 12.00 final;ysed 03/06/2019 Hikkaduwe Rectified the 25, Hikkaduwe Sri Sri Sumangala HH conection 10.00 damaged Tissera Mr. Channa Sumangala Road 23A Road 15.40 damage Tissera VIgneshwaran 03/06/2019 pm connection 03/13/2019 765/177-C-2,New New Bodhiraja Bodhiraja Suneth Mr. Perera Mawatha, 27C Mawatha 765/177-C-2 15.30 no water Ilyas Rizan 03/16/2019 night 03/13/2019 Gullu bouser arrnged until investigate ShadyGrow ShadyGrow waht the Madushanka Dr Wijethunga 777379777 25 Av Av 13.40 Sewer Block Madushanka Chamara 03/13/2019 16.30 damage is 03/15/2019 29/8 Ananda rajakaruna mw Ananda Madushanka 0768528745 17B rajakaruna mw 29/8 15.25 Reinstatement Vigi Vigi 03/18/2019 14.59 03/21/2019 359/ 124 Jumma masgid/ Jumma Madushanka Safudin 0767967999 27B masgid 359/ 124 12.00 Water leak Rizan Rizan 03/21/2019 22.00 03/22/2019 water main ilyas 17B sri damma 90mm damaged Ilyas laksika 23-Mar-19 5.30 rectified 03/26/2019 78/27 78/27 Gothami 78/27 Gothami Madushanka - Road 25 Gothami Road Road 9.00 no water no water chAMARA CHAMARA 26-Mar-19 rectified 04/08/2019 16/1 Ostin 16/1 Ostin Place 16/1 Ostin Place Madushanka Rohitha Borella 24 Place Borella Borella 9.15 open pit open pit Krishna Krishnakumar 04/08/2019 17.00 done 08/04/2019 Tissera Roy 90 17B Siri Damma Mw. reinstatement Rajitha Vigneshwaran 10/04/2019 779432287 08/04/2019 Tissera Krishanthani 85/1 23B Ketawalamulla Ln. new connection Rajitha Indunil 12/04/2019 tapping done 11/04/2019 suneth satheesh 26/14 27C Maligawaththa Place 10:45 water leak ilyas rizan 12/04/2019 10:30 756018943 04/10/2019 done (No 98 1/1 98 1/1 waterfor 1st no water 98 1/1 SiriDhamma SiriDhamma Floor is not Madushanka Consumer SiriDhamma mw 17B mw mw 9.00 no water madushanka srikanth 04/11/2019 20.00 our issue) 04/24/2019 90, 94 Siri leak rectified 90, 94 Siri 90, 94 Siri Dhamma consumers are Madushanka Consumer Dhamma mw 17B Dhamma mw mw 9.00 no water leak Madushanka Aruna KGC 04/24/2019 11.00 ok 09/05/2019 suneth Anoma B24/1/4 27A Maligawaththa scheme 9:20 water leak Kaundhi Indunil 9-5-2019 10:30 112459236 08/05/2019 Tissera OnM 156 17B Siri Damma Mw. water leak Rajitha Chamara 09/05/2019 15/05/2019 Tissera OnM 98/1 30C Kithulwaththa Ln. water no water Rasika Rizan 16/05/2019 31/05/2019 suneth Faizel 165/22 27B Jumma Masjid Road 11:45 water leak ilyas rizan 31/005/2019 18:00 77508129 03/06/2019 Tissera OnM 162 17C E.W.Perera Mw. water leak Rasika Vigneshwaran 4-6-2019 06/14/2019 410/29 410/29 Borella col 410/29 Borella Borella col Meeter Madushanka Consumer 8 30A col 8 8 13.30 Water Meeter Dislocate Indunil Indunil 10/07/2019 suneth asanka 45/50/C 29B Saranapala Himi Mw. 9:50 water No water Dinal Chamara 107/2019 22:00 710969141 GCWWMIIP – Project 01 & 02 66

Social Safeguard Monitoring Report – 2019

26/07/2019 suneth Rufaik 315/6 27B Jumma Masjid Road 11:10 water No water ilyas rizan 26/07/2019 13:10 777002659 29/07/2019 suneth OnM 34 28B Dematagoda Place 14:30 water leak sumith Chamara 29/07/2019 15:00 02/08/2019 765/390, bodhiraja suneth consumer Mw. 27C Bodhiraja Mw. 14.20 water leak ilyas Rizan 03/08/2019 23.30 05/08/2019 suneth fariz 31 23B Dematagoda rd. 11.59 water no water sarath Vigneshwaran 05/08/2019 14.30 764514575 06/08/2019 suneth Saman 19 23A St. Antony's Rd. 16.10 water leak sarath Chamara 07/08/2019 18.30 06/08/2019 suneth OnM 198/11 27B Jumma Masjid Rd. 14.15 water leak Ilyas Rizan 07/08/2019 19.10 06/08/2019 suneth OnM 104 28B Dematagoda Place 15.15 water leak sumith Chamara 07/08/2019 19:20 06/08/2019 suneth OnM 585 27D Baseline Road 21:40:00 water leak ilyas Rizan 70/8/2019 22:00 08/08/2019 suneth Somasiri 420 23B Dematagoda Rd. 18:00 water no water sarath Chamara 08/08/2019 20:00 773465052 09/08/2019 suneth Nauzer A block Keththarama Flats water OH tank Kaundhi Water tank waterproofing completed 13/08/2019 Tissera Consumer 69/7 30C Alwitigala Mw. water leak in meter Rajitha Indunil 14/08/2019 773213731 15/08/2019 24/4 Rainwater 24/4 Gothami 1st 24/4 Gothami Gothami 1st gully Madushanka Consumer lane 0112685649 25 1st lane lane 9.30 damaged Chamara Chamara 15/08/2019 not our fault 15/08/2019 36/ Elliyas pl 36/ Elliyas

Madushanka Consumer 0718048788 FM 36/ Elliyas pl pl 9.50 HC damaged Sumith 15/08/2019 Serpantine flats A

Madushanka public block 25 A Block A Block 10.00 HC damaged Indunil Indunil 15/08/2019 11.00 repaired 19/08/2019 suneth CMC 24 Park Av., CMC office 9:00 water leak Tiral Duminda 19/08/2019 11:00 22/08/2019 suneth Chandrika 400/22 23B Dematagoda Rd. 13:00 water leak sumith Chamara 23/08/2019 23:30 752719690 27/08/2019 suneth consumer 89/6 23B Ketawalamulla Pl. 9:00 Sewer Damage Sarath Chamara 28/08/2019 114988438 02/09/2019 suneth consumer 34 23B Ketawalamulla Pl. Renstatement Sarath Chamara 05/09/2019 03/09/2019 suneth OnM 23/9 28B Mahindadharma Mw. 9:15 water leak sumith Chamara 03/09/2019 18:00 04/09/2019 suneth OnM 206/25 27B Jumma Masjid Rd. 19:30 water leak ilyas Rizan 04/09/2019 18:00 05/09/2019 suneth Consumer 585/19 27D Baseline Road 10:50 water leak ilyas Rizan 08/09/2019 23:00 05/09/2019 suneth Sunil 192/2 23B Dematagoda rd. 11:30 water leak sarath Vigneshwaran 05/09/2019 22:30 05/09/2019 suneth sudesh 434/10 27D Baseline Road 14:00 water leak ilyas Rizan 08/09/2019 7:00 10/09/2019 suneth OnM 334/93A 27B Jumma Masjid Rd. 13:00 water leak ilyas Rizan 11/09/2019 18:30 10/09/2019 suneth Nizar 206/6 27B Jumma Masjid Rd. 17:00 water leak ilyas Rizan 11/09/2019 10:00 12/09/2019 suneth Siddique 141/50-2/1 23A Dematagoda rd. 14:45 water leak sarath Vigneshwaran 12/09/2019 23:30 22/09/2019 suneth Sunil 36/1/1 FM Eliyas PL. 20:45 water No water sumith Sanidu 22/09/2019 23:00 22/09/2019 suneth consumer 22/10 FM Eliyas PL. 21:45 water No water sumith Sanidu 22/09/2019 0:00

22/09/2019 suneth consumer 40/10-1/1 FM Eliyas PL. 22:45 water No water sumith Sanidu 22/09/2019 1:00

08/10/2019 suneth OnM 658/82 27D Mahawela 12:00 water leak ilyas rizan 08/10/2019 Garden

26/11/2019 suneth OnM 15 23A Qureshani Maulana Rd. 12:10 water leak sarath Vigneshwaran 28/11/2019 22:00 26/11/2019 suneth OnM 490 23A Dematagoda Rd. 12:10 water leak sarath Vigneshwaran 28/11/2019 22:30

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Social Safeguard Monitoring Report – 2019

28/11/2019 suneth OnM 22 23A Dematagoda Rd. 13:30 water leak sarath Vigneshwaran 30/11/2019 23:00 10/12/2019 suneth consumer 387,376 23B Dematagoda Rd. 14:00 water leak sarath Chamara 12/12/2019 22:30 30/12/2019 suneth Kamel 102 28B Aramaya Road 10:30 water leak sumith Chamara 30/12/2019 11:00 18/12/2019 179/23 Gorakgaha Gorakgaha Storm water

Madushanka Nihal road 29B road 10.23 damaged tisera Chamara 16/12/2019 65/52 D S D S Senanayaka mw Senananyaka Temporarry Madushanka 0777668564 25 Mw 14.59 No Water Madushanka Chamara 16/12/2019 Night supply given 16/12/2019 Surface 99 Roasmed drainage issue 99 Roasmed Pl Pl due to back Madushanka Wijesekara 0773858215 18 0773858215 15.00 filling Suneth Duminda 16/12/2019 78 Barns palce No water

Madushanka 0777174066 18 Complainty Sunath Indunil Same day Day attaended 16/12/2019 75/2 Barns Place No Water

Complaint No Water Madushanka Bevis 0719144866 18 Complaint 4/12/2019 Eliyas Madushanka Public Eliyas place p[lavce Dust control Madushanka Susantha same nignt attended 4/12/2019 Lesli ranagala at 500 DI Madushanka Madushanka Lesli ranagala 28A mw trench water leak Madushanka Susantha same nignt attended

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Social Safeguard Monitoring Report – 2019 Received complaints for 2019(Package III) Annexure 03

Date of DMA Complainer Complainer's Location Phone No (Description/ Location ) Action by Action Taken Resolved Date Remarks Complain

Instructed contractor to Alwis Place ,No- Generate left in front of 21/01/2019 19A Consumer 011-2326974 Mr. Rauff Mr. Prasana removed immediately and 21/01/2019 7/1/,colombo-03 house obstruct car park resolved

More dust on the road. Instructed contractor to 15/03/2019 21 Skymark travels Stamboul place/1B 0711877666 Complainer request to wash Mr. Raj Mr. Ishara remove dust and wash the 15/03/2019 the road. road

Dharmakeerthiyarama rd, Immediately visited the site 27/03/2019 19A Consumer Low pressure water Mr. Rauff Mr. Prasana 27/03/2019 No 54 and inform the contractor.

Immediately visited the site 1/4/2019 15B Consumer 141, Vaxual Street 0773189494 No water complain Mr. Raj Mr. Ishara 1/4/2019 and inform the contractor.

Dharmapala mw,(by road Instructed contractor to 10/5/2019 19A Miss Jacky 0773157375 Site cleaning issue Mr. Rauff Mr. Prasana 10/5/2019 3) clean road

80/18, Vivekananda Hill, Instructed contractor to 12/7/2019 7A Ranganadan 0752551912 Water leakage Mr. Eranga Mr. Ranga 12/7/2019 Colombo 13 repair the leak

Instructed contractor to 18/07/2019 8B Consumer Mudalige mawatha 0774098152 Water leakage Mr. Raj Mr. Chamila 18/07/2019 repair the leak

21/07/2019 7A Consumer Ginthupitiya 0777878426 Reinstatement issue Mr. Eranga Mr. Ranga Resolved 21/07/2019

Mr 27/7/2019 7A Silva(member of Hettyawatta Junction 0777314195 Stored soil near to junction Mr. Eranga Mr. Ranga Resolved 27/7/2019 council)

In front of NDB bank, 15/8/2019 15A Mr Abeykoon 0777698305 Reinstatement issue Mr. Raj Mr. Chamila Resolved 15/8/2019 nawam Mawatha

1/9/2019 15B Consumer Vaxual Street 0770036686 Reinstatement issue Mr. Raj Mr. Ishara Resolved 3/9/2019

Mr. P.G.S. site Visit with CMC, JV by Sewer Line damaged due to 16/09/2019 12A Dhammika No. 206, Wolfendal Street 0112385112 Mr. Raj Mr. Ishara Mr. Ishara, JV agreed to pipe laying Samarawicrama rectify

No. 14/2, 10th Lane, Uncompleted concrete Visit site with JV by Mr. 16.09.2019 21 Ms. Ayesha 0711426282 Mr. Raj Mr. Ishara 9/17/2019 Kollupitiya works in front of gates Ishara, JV agreed to rectify

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Social Safeguard Monitoring Report – 2019

Visit site with JV by Mr. Mr 18.09.2019 12C 407,Old moor street 0779862137 Pipe leakage on the wall Mr. Eranga Mr. Ranga Ranga, JV agreed & 19/09/2019 Somasundaram rectified

HSBC Bank, HSBC head office, Sir Excavated area not properly 02.10.2019 08B Mr. Masduk 0764304229 Mr. Raj Mr. Chamila Reinstated 12.10.2019 Baron Jayathilake Mw reinstated Ahamed

Mr.Sujeewa Site visited & Identified not 27.11.2019 21 No.07, Charles Way Reinstatement issue Mr.Raj Mr.Prasanna 27.11.2019 Senasinghe belong to WB issue

12A Consumer 29.11.2019 No.21/9 new Chetty Street 0771922981 Water leakage Mr.Raj Mr.Prasanna Inform to contractor 29.11.2019

No.46/5 Nawam Mawatha. Inform to JV & rectified the 02.12.2019 15A Consumer 0714952708 No water complain Mr.Raj Mr.Dasun 02.12.2019 Acc No.10/14/160/910/11 issue

Inform to JV & rectified the 02.12.2019 7C CMC Sumanathissa Mawatha Poor Reinstatement Mr. Eranga Mr.Ranga 03.12.2019 issue

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Social Safeguard Monitoring Report – 2019 Received complaints for 2019(Package IV) Annexure 04

Serial Date Attended by Complain Action taken Date Remarks No

Name :- Not given Phone :- 0718618388 Complain * Informed to the Contractor representative 1 04/02/2019 Mr. Rutharshan 08/02/2019 :- Torrington Garden, * Permanent reinstatement work not done * Permanent reinstatement work done Name :- Not given Complain :- Wijerama Mawatha, 2 05/02/2019 Mr. Rutharshan * Informed to the O&M 05/02/2019 No Water Name :- Not given Phone :- 077706051 Complain :- 3 08/02/2019 Mr. Rutharshan Thimbrigasyaya by Road, * Drainage blocked * * Clean the drain 08/02/2019 Temporary road reinstatement settled Name :- Not given Phone :- 0777634223 Complain :- * Informed to the Contractor's side Engineer 4 25/02/2019 Mr. Rutharshan 28/02/2019 Pamankada Lane, * Backfilling not satisfied * Backfilling work redone

Name :- Not given Phone :- 0717896900 Complain :- * Informed to the contractor's side Engineer 5 09/03/2019 Mr. Jayakody 09/03/2019 Sakvithi Lane (No-18) * Road not clean they wash the road Name :- Mr. Ananda Address :- 1/6, Colombo 05, * Informed to the Mr. Geeshan to check about Phone :- 0779070736 Complain :- Thimbrigasyaya by Road, * 6 15/03/2019 Mr. Jayakody the new water connection * 22/03/2019 Not fixing the new water connection for his house * Informed to the O&M about water line pressure Exising water supply connection water pressure is not satisfied (not enough) Name :- Mrs. Tharangi Phone :- 0704455052 * Giving the Phone no of Mr. Saman , Mr. 7 15/03/2019 Mr. Jayakody Address :- 4/22, Bullers road, Colombo 07 Complain :- He couldn't got 22/03/2019 Jaleel & Mr. Geeshan the new water connection Name :- Mr. Peris Phone :- 0773444135 Address :- * Informed to the Mr. Geeshan to check the 8 15/03/2019 Mr. Jayakody Swarna Road Complain :- Not given the new water connection new water connection * 23/03/2019 Need another new water connection to his house Give to the Phone no of O&M (NWS&DB) Name :- Nishantha Phone :- 0112365562 Complain :- 9 22/03/2025 Mr. Dushmantha Suvi Suddharama Road, * Not Properly compaction the road after rectifying the * Done temporary road reinstatement 25/03/2019 damage pipe near house N0-23, No-27 Name :- Not given Phone :- 01102673341 Address :- 10 22/03/2019 Mr. Kapilraj No 20, Sakvithi Lane (DMA 35B) *Complain :- No * House Connection Transferring done 29/03/2019 House Connection Name :- Not given Phone :- 0717036834 Address :- No * Discussed & explained to resident existing 11 26/03/2019 Mr. Rutharshan 421/1/11, Thimbirigasyaya Colombo 5 Complain :- No water line don't have enough pressure. It is not 26/03/2019 after meter change relevant to our project Name :- Mr. Mendis Phone :- 0767527576 Address 12 28/03/2019 Mr. Rutharshan :- No 225/10 , Kirula Road Complain :- House Connection transferring * House Connection Transferring done 29/03/2019 not done Name :- Mr. Ananda Peris Phone :- 0779070736 13 28/03/2019 Mr. Jaleel * New house connection work done 04/02/2019 Address :- 6/1, Kassapa Road Complain :- No new water connection Name :- Dr. Kumaran Phone :- 0776006036, 0112365053 14 31/03/2019 Mr. Kapilraj Address :- 68/3A, Pamankada Road Complain :- No water supply for one * Rectified 31/03/2019 week at Pamankada Road Name :- Mr. Chaminda Rathnayake Phone :- 0779657007 * Discussed with the resident and improved Address :- No 50/3, Dabare Street, Narahenpita, Colombo 5 Complain :- 15 01/04/2019 Mr. Amarananda dust controlling and avoid soil transferring at 03/04/2019 Environmental (Dust & Noise) issues. He mentioned that one his kids is can't bear the night time dust others can't bear the noise at night from temporary dump site Name :- Mr. Musadia Azmi Phone :- 0772980303 16 08/04/2019 Mr. Kapilraj Address :- No 91/6, Pamankada Lane, Wellawatte Complain :- * Rectified 08/04/2019 Water Leak GCWWMIIP – Project 01 & 02 71

Social Safeguard Monitoring Report – 2019

Name :- Not given Phone :- 0718096853 Complain :- * Informed to the QA/QC Eng. Of Mr. Fazil to 17 09/05/2019 Mr. Jaleel Torrington Garden (Right Hand side of the road) Backfilling work for House connection 10/05/2019 check rectify not satisfied Name :- Ranaweera Phone :- 0777725116 Address :- 18 09/05/2019 Ms. Anushka 57/6, 57/8, Dickmon Road (by road) Complain :- Not * Pipe laying work stopped 09/05/2019 informed to the residencies, before starting the Pipe laying work

Name :- Sumana Lellampitiya Phone :- 0718096853 * Discussed with the resident and improved 19 15/05/2019 Mr. Vidura Address :- 255 B/2, Torrington Garden, Torrington Avenue, Colombo 7 15/05/2019 work quality Complain :- Pipe Laying not satisfied Name :- Not given Phone :- 0112595987 Address :- 20 21/05/2019 Mr. Maharif * Rectified work 21/05/2019 Torrington Garden Complain :- Air Valve Chamber finishing not satisfied Name :- Not given Phone :- 0716274596 Address :- 21 23/05/2019 Mr. Vidura 39, Joshop's Lane,Bambalapitiya Complain :- Not informed to thw residencies * Pipe laying work stopped 23/05/2019 before starting the pipe laying work Name :- Not given Phone :- 0771717989, 0112508955 22 24/06/2019 Mr. Vidura Address :- 191/1A, Mangala Garden Complain :- Water Pressure reduce after the * Informed to the Contractor 24/06/2019 Pipe Laying Name :- Mr. Weerasingha Phone :- 0714331720 23 24/07/2019 Mr. Vidura Address :- 39, Fife Road Complain :- Not removed sign boards & other * Informed to the Eng. Dinuka (DMA 36A) 24/07/2019 Machinery Name :- Mr. Weerasingha Phone :- 0714331720 24 25/07/2019 Mr. Jayakody Address :- 39, Fife Road Complain :- Not removed balance ABC & Site * Informed to the Mr.Fazil Q.A/Q.C 25/01/2019 clearing Name :- Mr. Dammika Phone :- 0775030906 Address :- * Informed to in charge and complete 25 01/08/2019 Mr. Rohana 03/08/2019 48/4 Dabare MW, Narahenpita Complain :- Not complete Asphalt laying permanent reinstatement

Name :- Mr. Dammika Phone :- 0775030906 Address :- * Informed 31B in charge Mr. Thsrindu & he 26 13/08/2019 Mr. Vidura 13/08/2019 48 watta, E. Dabare road Complain :- Not Permanent Reinstatement proprely temporary used QD layer Name :- Mr. Senanayaka Address :- Meegaha Place, 27 14/08/2019 Mr. Jayakody Thimbirigasyaya Rd Complain :- Due to the pipe laying * Informed to Eng. Sampath (C.M) 14/08/2019 Electricity cabled are damaged & there is no electricity Name :- Mr. Falul, Mr. Shanmjam Phone :- 0776273407 * Informed to Mr. Geeshan to arrange new 28 15/08/2019 Mr. Ganga Address :- 37/2, Perera Lane, Colombo 06 Complain :- Still not connect to the new 16/08/2019 house connection house connection Name :- Mr. S.L. Dabaragama Phone :- 0718656099 *Informed to Water board & Repaired that 29 18/08/2019 Mr. Dushmantha Address :- 38/1/A, E.D. Dabare Mawatha, Colombo 05 Complain 19/08/2019 problem :- Water leakage on H/C Name :- Mr. Patric Phone :- 0777607979 Address :- 30 19/08/2019 Mr. Dushmantha No 436/271, Elvitigala MW, Colombo 05 Complain :- Water * Rectified 20/08/2019 leakage on in front of house from the main line Name :- Mr. Chandran Phone :- 0778917771 Address :- 31 24/10/2019 Mr. Ganga No 14/3, Suvisuddarama Rd, Wellawatta Complain :- Near durga * Done trench back filling 24/10/2019 flat trenches were not backfilled Name :- Mr. Buddhilka Phone :- 0770447376 * had connected with the one who complained 32 11/09/2019 Mr. Rohana 18/09/2019 Complain :- Dabare road for Permanent Reinstatement & arrange the ratification work Address :- No 78/2, Fassed's Lane, Wellawatta Acc.No :- 10/13/043/320/14 Complain :- Water Connection in 33 11/09/2019 Mr.Rohana * Attended by Mr. Thaas 11/09/2019 55th Lane (next to No 14) leaking from road side Phone :- 0773958355

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Social Safeguard Monitoring Report – 2019 Phone :- 0774833878 Complain :- Road damage at 34 12/09/2019 Mr.Maharif * Done temporary road reinstatement 13/09/2019 Thalakotuwa Garden road stretch between 2nd lane & 3rd lane 35 13/09/2019 Mr.Maharif Complain :- Temporary Reinstatement washed away in Dabare Mw 98th watta * Rectification ongoing 19/09/2019 Name :- Mrs.Kamala Senevirathna Phone :- 0772491116 36 16/09/2019 Mr. Jayakody Complain :- Road damage & Permanent Reinstatement at swarna road (4th by road)(D20 * PR done at swarna road by road 07/10/2019 - D19) 37 26/09/2019 Mr. Dushmantha Address :- 32/7, Siddhartha Passage Complain :- Water Leakage * Leakage was repaired 27/09/2019 38 07/10/2019 Mr. Dushmantha Complain :- Pipe was not satisfied in suviddarama road * Done temporary road reinstatement 12/10/2019 Name :- Mrs.D. Cardiamen Phone :- 0777780043 Address 39 10/10/2019 Mr. Ganga :- 137/1, Kirula Road Complain :- Not complete road * Done permanent road reinstatement 18/10/2019 reinstatement

Name :- Mr. Chaminda Phone :- 0722192651 Address:- 40 10/10/2019 Mr.Rohana Torrington Milk Bar, Malalasekara Mawatha Complain * No Leakage , Flushing work was going on 10/10/2019 :- Main Leak

Address:- No 11/19, Kirula Place Complain :- 41 10/10/2019 Mr. Ganga * Attended for the water leakage 11/10/2019 Reinstatement of Interlock paving, Water leakage after completion stage 2

Name :- Dr. Nilmini Gamarachi Phone :- 0776075508 42 11/10/2019 Mr. Kabeer Address:- 33/1, De Fonseka Place Complain :- The * Rectified 15/10/2019 backfilling is not done or the excavation done for house connection Address:- No 16/7, De Fonseka Place by road Phone :- 43 18/10/2019 Mr. Jayakody 0112585888 Complain :-Road Reinstatement is not * Permanent Reinstatement was done 22/10/2019 satisfied * Permanent Reinstatement for Trial Trench 44 29/10/2019 Mr. Maharif Complain :- Dicknons road and De Fonseka Place Junction 02/11/2019 Excavation was done Address:- No 12, Thaksila Place Phone :- 0773155589 * Informed Tharindu to do Permanent 45 31/10/2019 Mr. Rohana 02/11/2019 Complain :-Reinstatement is not upto satisfied level Reinstatement immediately

Name :- Dr. Nilmini Gamarachi Phone :- 0776075508 46 13/11/2019 Mr. Dushmantha Address:- 33/1, De Fonseka Place Complain :- The * Attended by Mr.vdesh (Engineer-Contractor) 18/11/2019 backfilling is not done or the excavation done for house connection

Phone :- 0777288529 Complain :-Drain blocking at 47 18/11/2019 Mr. Vidura * Attended 19/11/2019 Andarawaththa road Name :- K. Balendran Phone :- 0777261778 Address:- 46, 48 17/12/2019 Eng. Rutharshan * Repaired the water leakage 18/11/2019 Hampden Lane Complain :- Water leakage for 2 months

Name :- Mr. Uduman Phone :- 0777329596 Address:- No 65/9, 49 19/12/2019 Mr. Dushmantha * Repaired 19/12/2019 Kirula Road Complain :- Connection leak Phone :- 0718625256 Address:- No 416/35K, Bolamesawagga 50 19/12/2019 Mr. Jayakody * Repaired 19/12/2019 Complain :- Connection leak Name :- Mr. Gunarathne (Retired General Manager (RDA) Phone :- 0777673514 Complain :- Not done the Permanent * Informed to do the Permanent Reinstatement 51 24/12/2019 Mr. Dushmantha 24/12/2019 Reinstatement for the excavations done for house connection (No 20, No 22, No 24) at Mr. Fazil (QA & QC) Suleiman Terrace Name :- Mrs. Harshi Gunawardhana Address:- No55/17, Swarna 52 25/12/2019 Mr. Kabeer Road, off havelock road, Colombo 06 Complain :- Not * Attended 28/12/2019 done the PR for excavations done for house connections in concrete road

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