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CCoommmmuunniiccaattoorr ThE MInoT ArEA ChAMBEr of CoMMErCE And You ! Vol. XVII, Issue No. 5 www.minotchamber.org May 2013 TF 21 to host Strategic Triad Symposium May 3 The Minot Area Chamber of Commerce and Task This past year the Minot Chamber hosted a similar Force 21 will host “Sustaining the Triad: The Enduring successful symposium in Washington, said MacMartin. Requirement of Deterrence,” a symposium set for May Ron Lehman II, a former U.S. ambassador and 2-3 at the Grand Hotel, invitation required. director of the Center for Global Security Research Symposium presenters will include former U.S. at the Department of Energy’s Lawrence Livermore ambassadors, present and former military leaders, National Laboratory in Livermore, Calif., is the fea - members of North Dakota’s Congressional delegation, tured presenter for the May 3 program. He has served INSIDE THE and other experts in this international field. as a U.S. chief negotiator on Strategic Offensive Arms Symposiums of this type are normally held in (START I), as well as in positions in the Department of CoMMUNICAToR Washington, D.C., according to John MacMartin, pres - Defense and White House. ident of the Minot Area Chamber of Commerce. Minot Symposium speakers include: Air Force Base hosts both intercontinental ballistic Retired U.S. Air Force Lt. Gen. Frank Klotz of missiles and strategic bombers, which comprise two of Washington, D.C., senior fellow for strategic studies Page 2: Businesses the three legs of the nuclear triad. The third leg of the and arms control at the Council on Foreign Relations join and renew nuclear triad is the Navy’s submarine-launched ballis - who is the former commander and first commander of tic missiles. Air Force Global Strike Command at Barksdale AFB, Chamber support. Task Force 21 is a committee whose purpose is to La. He established and then led a new 23,000-person help preserve the missions at Minot Air Force Base. organization that merged responsibility for all U.S. Page 3: Mark Jantzer is its chairman. Jantzer said one of the nuclear-capable bombers and land-based missiles nd State fair things this committe has observed is a a misinterpreta - under a single chain of command. His military career tion of the new START (Strategic Arms Reduction includes serving as commander of the 91st Missile Page 4: Treaty). Group/91st Missile Wing at Minot AFB from January Ambassadors help The symposium was organized to bring together 1995 to August 1996. “voices who have professional creditability and who celebrate business can speak to how we ought to approach this issue as a Continued on page 3 successes. nation,” said Jantzer. Continued from page 1 Page 5: u.S. Service That Sticks workshop set for May 22 Customs offers For a second year in a row, Visit Minot (Minot growth of our community,” said Wendy Howe, Visit Convention and Visitors Bureau) and the Minot Area Minot executive director. “The Chamber and Visit global ee-entry pro - Chamber of Commerce will host two customer service Minot are partners in making sure that the Magic City gram. sessions facilitated by nationally renowned speaker creates as welcoming a culture as possible for those and customer enthusiast Steve Curtin. who do business here.” Page 6-7: “Service that Sticks! – 7 Simple Ways to Make Howe says that Curtin is back by popular demand, Customer Service Memorable” will provide insights stating that the reaction to Curtin’s presentation last Members offer and techniques into optimizing each customer’s expe - year was so popular that organizers decided to invite updates. rience. Two sessions will be held Wednesday, May 22 him back. at the Holiday Inn. The morning session is scheduled The training is free to all Chamber members and Page 8 : to run from 8:30 to 11:30 a.m., and the afternoon ses - Visit Minot partners. There is no limit on the number sion is from 1:00 to 4:00 p.m. of staff members that can attend. Please RSVP by May Get involved “Good customer service is not only important to 20 to [email protected] or call 857-8206 for more in Chamber one’s business, it’s also important to the continued information. activities. BUSINESS AFTER HoURS Ryan Honda (3701 South Broadway • Minot) Thursday, May 23 • 5 –7 p.m. This is an opportunity to network with potential and established clients in a social, fun atmosphere. Enjoy hors d’oeuvres and a chance to win $500 in Chamber Bucks! If winner is not present, $50 in Chamber Bucks is guaranteed. (Must be present to win) $5 charge at the door MINoT AREA CHAMBER of CoMMERCE NEw MEMBERS CoMMUNICAToR The Minot Chamber welcomes new members. Join us in thanking United Pulse Trading and Moore’s Shou’ Shu’ Martial Arts. Please let them know how much of a value they are P.O. Box 940 • Minot, ND 58702 • 852-6000 to our community. [email protected] UNITED PULSE TRADING MooRE’S SHoU’ SHU’ MARTIAL ARTS minotchamber.org 625 42nd Street NE • Minot, ND 58703 7 1st St. SE • Minot, ND Material published in the Chamber Communicator expresses the 839-7530 • Fax: 839-7532 839-9860 • Fax: 839-9860 viewpoints or policies of the Communicator , the Minot Area Primary Contact: Alan Svangstu Primary Contact: Shun Shifu Martin Chamber of Commerce and its Board of Directors. The purpose of Email: [email protected] Email: [email protected] Website: www.uspulses.com Website: moore’s Shou Shu [email protected] this newsletter is to communicate with the membership of the Minot United Pulse Trading is a value-added processor Moore’s teaches true self defense to all ages in a Area Chamber of Commerce. and exporter of pulses, specialty crops and pulse safe and protected family setting. Enjoy all the mar - Publisher ..........................................L. John MacMartin,CCE ingredients. United Pulse Trading brings quality tial arts has to offer. Editor ..........................................................Carla Dolan, IOM products from the producer to the world. Managing Editor .........................................Patty Hildenbrand AGLE wARDS CHAMBER oF CoMMERCE STAFF E A The Eagle Award winners were recognized in April and thanked for superior customer service skills. L. John MacMartin, CCE .........................................President If you would like to nominate someone for outstanding customer service, please call the Chamber at Carla Dolan, IOM ........................................Program Director 852-6000 for a nomination form, or visit the website at minotchamber.org . Cheryl Wallen ..............................................Finance Manager A special thank you goes out to Homesteaders Restaurant for providing a gift certificate for each Lisa Moldenhauer ............................Administrative Assistant Eagle recipient. Carla Vannett ...................................................MVD Manager Cheryl Lynn Lafontaine .......................................MVD Clerk Destiny Nogosek ..................................................MVD Clerk Allison Reiswig ....................................................MVD Clerk Billie Jo Salter ......................................................MVD Clerk KRISTI SHERREE HoLLy E. Dorothy Sannes ....................................................MVD Clerk BERTSCH ADAMS JoHNSoN Lacey Thomas ......................................................MVD Clerk Bremer Regis Kalix Insurance Hairstylists MINoT AREA CHAMBER oF CoMMERCE BoARD MEMBERS: RENEwALS Jonn Knecht (American Bank Center) The Chamber extends a big “THANK YOU” to our members who have renewed their membership Chair .................................................................837-5000 from March 19 through April 19, 2013. Your continued support helps your Chamber promote the Randy Hauck Chair Elect business community and do the work seen in the pages of this newsletter. (Verendrye Electric Cooperative) .....................852-0406 10 North Main Fiberglass Specialties Northwestern Electric, Inc. Alan Estvold Vice Chair A-1 Septic Tank Service First Baptist Church Dr. David C. Olson (Ackerman Estvold Engineering) .....................837-8737 All American Trophies & Screen First Western Bank & Trust Otis & James Photography Printing Glass Doctor Pietsch Aircraft Restoration & Repair, Pam Karpenko (CleanTech) Treasurer ...................839-8811 Allstate Insurance Hanson-Maves Co / Bekins Van Lines Inc. Brekka Kramer (Odney) Alternative Health Solutions Hartland Mutual Insurance Pure Honda Anchor Realty & Management Inc. Hedahl's Parts Plus R & K Contractors, Inc. Past Chair ........................................................857-7205 Artco Promotional Products, Inc. Hight Construction LLC Raymond James Financial Services, Bruce Walker (Coldwell Banker/1st BHG-Northern Sentry Advertising Houston Engineering, Inc. Inc. Blind Duck/Dae Udder Place Independence, Inc. Rolac Contracting Minot Realty) Past Chair ...............................852-0136 Blue Cross Blue Shield Kadrmas, Lee & Jackson, Inc. Roosevelt Plaza Jeff Anderson (Excavating, Inc.) ..............................839-1817 Boy Scouts of America - Northern Keller Paving Sanford HealthCare Accessories Lights Council Kiwanis Club of Minot Schock's Safe & Lock Rob Buchholz (Lowe’s Printing) .............................852-1211 Burger King KMCY-TV - ABC Select Ford / Mercury John Coughlin C&C Plumbing & Heating/Miller Knowles Jewelry of Minot Sevens Bar & Restaurant Sheet Metal Blake Krabseth Comedian/Magician Shaw-Lundquist Associates, Inc. (Coughlin Construction & Development) ........852-3401 Capital RV Center KXMC CBS13 Mr. Dean Somerville