PATIENTS FEES FOR NON-NHS WORK The Practice holds a contract with Suffolk CCG to RIGHTS provide general medical services to our registered Patients will be treated with courtesy and respect, patients. regardless of ethnicity, religion, culture, gender Increasingly, we are being asked to provide services or age. No treatment will be given to you without which are not covered by this contract. In such your informed consent. Please ask questions cases, a fee is chargeable for work performed. if you are unsure of anything. Your rights are protected under the Data Protection Act (2018). A list of up-to-date charges can be found in our main reception and will be provided on request. If RESPONSIBILITIES a fee is chargeable we will inform you in advance Needham Market so that we have your permission to proceed with It is vital that you let us know if you are unable to the service. Country Practice keep your appointment so that your slot can be given to someone else and the doctor’s time is Barking Road, Needham Market, IP6 8EZ not wasted. OPEN Please let us know if you change your name, Monday – Friday 8.30 am – 6.30pm address or telephone number. PARTNERS Saturdays 9.00am – 12 noon We have a zero tolerance approach to aggressive Dr Catherine Helps MBBS DRCOG Our Busiest times if you are calling in or bullying behaviour. We ask that you treat (St. George’s, 1987) are 8.30am – 12noon Practice staff with courtesy and respect at all Dr Chris Lewis MBBS BSc (Hons) MRCGP times. (St Mary’s, 1994) HOW TO CONTACT US Dr Chris Roberts BSc (Hons) MBBS MRCGP ALL YOUR OPTIONS EXPLAINED DISABLED PATIENTS (St Mary’s, 1995) eConsult Our surgery is completely accessible and has Dr Henry Wilkinson BSc MBBS DCH available for convenient online consultations from facilities for the disabled. (Charing Cross & Westminster, 1990) our web page www.needhamsurgery.co.uk Dr Jonathan Messenger MB BChir BSc MRCGP GP+ services CONFIDENTIALITY (Cambridge, 2005) available at 9 convenient locations to your work Ipswich – Bury St Edmunds – Felixstowe We ask for your personal information so that you Dr Alison Phelan MB BCh BAO MICGP DCH Haverhill – Stowmarket – Wickham Market can receive proper care and treatment. Everyone (University College Dublin) Colchester – Sudbury – Mildenhall who works at this surgery and in the NHS has a Dr John Phelan MB BCh BAO MRCGP You can also make self referrals direct legal duty to keep your information confidential. (Royal College of Surgeons, Ireland) from our web page under Services for This information is only ever disclosed to other Physiotherapy people for purposes related to your healthcare, (suitable for those with simple conditions) and when you have given your permission for it be disclosed (for example, to a family member or PRACTICE MANAGER Wellbeing services solicitor). Rebecca Alden Podiatry Contraception & Sexual Health services available www.icash.nhs.uk/where-to-go or by calling 0300 300 3030 NHS 111 Non emergency free medical help line available 24/7 www.needhamsurgery.co.uk Surgery Number is 01449 720666 PRACTICE NURSES PRESCRIPTIONS and select: Nurse appointments are pre-bookable and DISPENSARY OPTION 1 provide the following services: Open to book an appointment • Assessment of minor injuries/illness (via our automated services) Monday - Friday, 8:30am - 6:30pm • Ear syringing Saturday, 9am - 12midday (for collections only) OPTION 2 • Baby immunisation clinics to speak to Reception We can dispense medication to all patients who • Monitoring for Coronary Heart live beyond a mile from the nearest chemist. OPTION 3 Disease, Asthma, COPD and Diabetes for the Dispensary • Cervical smears REPEAT MEDICATION REQUESTS • Advice on how to stop smoking APPOINTMENTS You can make a request on line (via our website) by • Travel clinics. post, fax or by putting your slip in the prescription Can be made in the following ways. box at the main surgery’s reception. Please allow eConsult for online consultations or self help NURSE PRACTITIONER 72 hours for your request to be processed. advice We have an Advanced nurse practitioner available Patients living in the Somersham area can leave Call us on 01449 720666 and request a GP+ Tuesdays & Wednesdays to support with clinical repeat requests at the Village Hall, where these appointment at your preferred location needs. Our Nurse Practitioner is fully qualified and will be collected every Friday morning. able to manage and treat most acute illnesses. You can make an appointment on line from our Please note we cannot accept requests made via webpage the telephone. HOME VISITS If you wish to see your own doctor then appointments are mainly available on the day and Mostly, the surgery is the best place for diagnosis SERVICE (Complaints) and treatment. However, home visits will be made you can call 01449 720666 from 8.30am to book. Service is very important to us and we aim to when a doctor feels it is medically necessary, and deliver to the highest standard. Prebooked appointments are limited but can it is standard practice for the doctor to telephone be booked online, via our automated telephone the patient before making any such visit. All We welcome your feedback and if you system out of hours or by a telephone call during requests for home visits must be received before identify an area where we have exceeded your opening hours. Please note our busiest times are 10:00am. We would ask that you help us to make expectations or in which we could improve 8.30am -12noon the best use of the doctors’ time by attending the please let us know. surgery where possible. If you need to make an urgent appointment You can provide us with feedback via our web when your own GP is not available then we will page www.needhamsurgery.co.uk offer you an alternative with another GP or Nurse OUT OF HOURS Practitioner. If you wish to make a complaint then we From 6:30pm to 8:00am and at the weekends, the have a Practice specific procedure for dealing Please note our team are fully trained care Suffolk CCG is responsible for your medical care. with complaints that complies with NHS navigators and so will ask for a brief reason for the specifications. If you need medical assistance during these hours, appointment in order that you receive the most please ring the NHS 111 service by dialing 111. appropriate appointment or advice. A leaflet is available from reception on request or you can ask to speak to the Practice Manager Calls to this service are free from both landlines who will be happy to help. and mobiles. If you need to be seen, you will be asked to visit an emergency clinic in Stowmarket, Ipswich or possibly Bury St. Edmunds. In a life-threatening emergency, please dial 999.