DOCSLIB.ORG

Passengers Benefit from Extension of Smart Ticketing

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Passengers Benefit from Extension of Smart Ticketing Oct 14, 2019 13:42 BST Passengers benefit from extension of smart ticketing 14 October 2019: Southern, Thameslink and Great Northern season ticket holders on the UK’s biggest rail franchise can now use the time-saving, convenient Key Smartcard at more stations than ever before. Passengers can also buy and store electronic single and return tickets on their mobile phones for use at over 160 stations. Govia Thameslink Railway (GTR) made the announcement as it celebrates national Smart Week (14-18 October) with a prize draw for one Key Smartcard holder every month to win back the value of their season ticket, worth as much as £6,000 for some annual journeys. Smartcard team members are out at select stations every day this week, promoting Key Smartcard benefits to passengers including: • time-saving: no queues at the ticket office and a simple tap in, tap out to speed journeys; • more secure than a paper ticket: lost smartcards can be instantly cancelled and replaced; • automatically-generated Delay Repay claims: submitted with just a click of a button; • pay-as-you-go KeyGo: links the Key Smartcard to a bank or credit card and guarantees the best walk-up fare simply by touching in and out at the start and end of the day’s journeys. The Key Smartcard can already be used at 255 stations across the Southern, Thameslink and Great Northern network. From today, the Key Smartcard will work on Southern services at 10 Southeastern stations beyond Bexhill on the East Coastway route, from St Leonards Warrior Square, via Hastings to Ashford International. In the coming weeks the Key Smartcard will also be accepted at 26 other stations, extending the network across other operators’ routes including: • Cambridge to Kings Lynn; • Dartford to Rainham; • Swanley to Sevenoaks; • Tonbridge on the Redhill-Tonbridge route. More routes will become available in the coming months. Etickets can also be bought and downloaded to mobile phones for use at 161 stations across the GTR network, including 16 major stations fitted with barcode readers. Southern Managing Director Angie Doll said: “We know our passengers want a smarter, easier way to travel and we are determined to deliver this with our ‘Key Smartcard’ and eTickets. The Key is quicker than a paper ticket, more secure and enables automatically-generated delay compensation claims and I'm delighted it can now be used on our services all the way to Ashford International.” To find out more about the prize draw and to request a free Key Smartcard online, visit southernrailway.com/keysmartcard, thameslinkrailway.com/keysmartcard, or greatnorthernrail.com/keysmartcard. ends Notes to editors The Key Smartcard can be used to store a variety of tickets and more are being added. Tickets can be bought online and added as the passenger taps on the ticket gate to open it, avoiding ticket office queues at the station. Tickets, excluding annual seasons, can also be bought at station ticket machines and added instantly to the smartcard. Further improvements are planned as GTR extends smart ticketing. Kiosks will soon be installed at 12 of the busiest stations on the network outside London from where passengers can register and receive immediately their first Key Smartcard on which to apply virtual tickets at the nearby ticket machine. From November to next spring, ticket offices at Southern, Thameslink and Great Northern stations will also steadily begin selling tickets to Key Smartcards that they will be able to issue During Smart Week, the GTR Key Smartcard team will be promoting smart tickets and registering passengers for the Key Smartcard at the following stations: Monday 14 October, Brighton and Stevenage; Tuesday 15 October: Luton; Wednesday 16 October: Epsom; Thursday 17 October: Eastbourne; Friday 18 October: London Bridge. Prize-draw: Key Smartcard holders should search ‘Win-Big’ on the Southern, Thameslink and Great Northern websites to enter the monthly prize draw to win back the value of their season tickets. eTickets were previously restricted to Gatwick Express services. They are now offered as an option through the Southern, Thameslink and Great Northern websites. eTickets can be used at GTR stations with no gates and 16 major stations where barcode readers have been installed. eTicket types are currently restricted to Advance, Anytime Day and Off-Peak Day singles and returns on our network. KeyGo is not currently available on the newly-extended route between St Leonards Warrior Square and Ashford International. Govia Thameslink Railway Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows: • Thameslink – cross-London services between Bedford/Peterborough/Cambridge and Brighton/Horsham/Littlehampton/East Grinstead, and between Luton/St Albans and Sutton/Wimbledon/Rainham; plus services between London and Sevenoaks • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth) • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria GTR is currently the most punctual of the large and complex operators in UK rail according to 'On Time' statistics released by the Office of Rail and Road for May, June and July 2019, and fourth of all train operators in the UK www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpres s.com, www.greatnorthernrail.com.
Load more

Recommended publications
  • Sustainability Report for the Year Ended 1 July 2018 CONTENTS ABOUT US
    Sustainability Report for the year ended 1 July 2018 CONTENTS ABOUT US About us Performance in 2017 Our business is based on 2 Chief Executive’s Review strong fundamentals 3 Our strategy 4 Our business model 6 Our strategic objectives Go-Ahead is one of the UK’s 8 Our performance 10 Our sustainability approach leading public transport providers, responsible for more than a billion journeys each year on our bus and rail services. Better teams Cleaner Responsible Stronger environment Business communities 12 Read about our responsible business priorities 12 Better teams 14 Happier customers Smarter Happier 16 Stronger communities technology customers 18 Smarter technologies 20 Cleaner environment 22 Our stakeholders 24 ESG data Regional bus London bus Rail We run fully owned We operate tendered Through Govia, a 65% commercial bus contracts for Transport owned joint businesses through our for London (TfL). venture with Keolis, seven bus operators This comprises 164 Go-Ahead currently predominantly in the routes from 17 depots in operates two UK rail south of England. We the capital. Around 85% franchises for the employ over 7,500 of these depots are Department for people and run around freehold. We are Transport (DfT), GTR 2,800 buses within these the biggest bus operator and Southeastern and Watch our video that summarises our businesses. We have in London with 23% operates over 4,800 daily performance last year at: operations in Brighton, share of the market, services. Until December www.go-ahead.com/sustainability Oxford, East Yorkshire, running over 2,100 buses 2017, Go-Ahead ran the Plymouth, East Anglia and employing more than London Midland and on the south coast 7,000 people.
    [Show full text]
  • Keygo Conditions of Use
    keyGo Conditions of use 14 June 2021until further notice Version 4 1. Introduction 1. 1.1 These conditions of use (the “Conditions”) set out your rights and obligations when using your Key Smartcard (The Key Smartcard/“key card”) to take Journeys with the Relevant Train and Relevant Bus Operators (set out in Condition 1.5 below) paid for using “keyGo” pay as you go (referred to as “keyGo” in these Conditions) to travel. The conditions applicable to your Key Smartcard are available here: • www.greatnorthernrail.com/thekey • www.southernrailway.com/thekey • www.thameslinkrailway.com/thekey and continue to be applicable to the use of your Key Smartcard at all times, in addition to these Conditions. 1.2 When travelling by train these Conditions apply to your journey in addition to the National Rail Conditions of Travel (“NRCoT”), which are available. For the purposes of the NRCoT your Key Smartcard is a “Smartcard” and tickets that you buy and use to travel are not physical tickets but an “electronic document or record” as referenced in the NRCoT. In addition, certain types of ticket, such as the Flexi Season Ticket, have additional terms and conditions and your journey will be subject to such conditions. For example Flexi Season Tickets are subject to the terms and conditions set out here. 1.3 When travelling by train your Journey is also subject to Railway Byelaws. You can a get free copy of these at most staffed National Rail stations, or download a copy from the Department for Transport website here. 1.4 When travelling by bus: your Journey will be subject to the conditions of carriage of the relevant bus company.
    [Show full text]
  • Focused on Partnership About Us Oxford Bus Group’S Fleet Consists of 268 Vehicles Across 3 Depots in Oxford, Wallingford and High Wycombe
    The Oxford Bus Group Sustainability Report 2016 Focused on partnership About us Oxford Bus Group’s fleet consists of 268 vehicles across 3 depots in Oxford, Wallingford and High Wycombe. Our services operate across Oxford, South Oxfordshire, Reading and Buckinghamshire, as well as coach services between Oxford and London, Gatwick, Heathrow and Birmingham. The company also runs the popular park and ride service connecting Oxford’s five purpose-built car parks outside the city limits to the city centre. With over 800 employees, Oxford Bus Group is one of the region’s largest employers. Where we operate Birmingham Airport Warwick Banbury Oxford Abingdon Faringdon Hemel Hempstead Wantage Lewknor Watford Didcot High Wycombe Reading Hillingdon Henley London Heathrow Airport Gatwick Airport In this report 2 Managing Director’s message 6 Society 4 Our core values 8 Customers 5 Our approach 10 Our people 12 Finance 2016 highlights – Achieved Investors in People Accreditation £6.5m 23,755,000 investment into new, passenger – Launch of High Wycombe park cleaner buses journeys and ride service – Improved customer service offering, including launch of live chat and mobile app – High quality ‘connector’ service launched, connecting Didcot Parkway and 49 77 Harwell Campus Euro VI vehicles hybrid vehicles 6.3 average age of 37,000 fleet, in years app downloads For more information about Oxford Bus Group, visit: www.oxfordbus.co.uk www.thames-travel.co.uk www.carouselbuses.co.uk Follow us on social media We’re part of The facebook.com/oxfordbuscompany facebook.com/ThamesTravel Group @OxfordBusCo www.oxfordbus.co.uk www.thames-travel.co.uk www.carouselbuses.co.uk 1 Managing Director’s message The last year has been one of continuous improvement, both for our customers and our staff.
    [Show full text]
  • GTR (Govia Thameslink Railway) the New Franchise
    GTR (Govia Thameslink Railway) The new franchise • UK’s biggest ever rail franchise; 22% of all passenger train services • ‘Thameslink’ identity restored for services running through central core; ‘Great Northern’ for Kings Cross/Moorgate services • Southern and Gatwick Express brands retained when they join the franchise in July 2015 • Five empowered Passenger Service Directors; providing local accountability to customers and stakeholders 2 GTR brands CORPORATE IDENTITY CUSTOMER BRANDS 3 Key dates 2014 2015 J J A S O N D J F M A M J J A S O N D Start of Southern and franchise Gatwick Express combined in Southeastern joint services included 4 Key themes • New trains • More reliable and faster services • Effective major project delivery • Easier journeys and better information • Responsive to customer priorities on station and on train • Investing in engaged and developed staff 5 New trains Thameslink, Southern and Great Northern franchise Key dates 2015 2016 2017 2018 J F M A M J J A S O N D 1 2 3 4 1 2 3 4 1 2 3 4 New fleet for Gatwick Express New Siemens trains for Thameslink Class 377s for Kings Lynn services New fleet for Moorgate services 7 Three new train fleets • New trains for Gatwick Express (by 2016). 108 vehicles (27 x 4 car) specifically designed for the service and including free wi-fi • New Metro trains for Moorgate services in 2018. 150 new high capacity vehicles (25 x 6 car) • 1,140 new Siemens Class 700 vehicles for Thameslink routes (2016-2018) • Introduction of newer trains (Class 377) on Cambridge and Kings Lynn route
    [Show full text]
  • Adapting to the Future
    Adapting to the future Govia Thameslink Railway Sustainability Report 2018 About us The Govia Thameslink Railway (GTR) franchise was established to modernise the network and bring change, introducing more frequent and dependable services into and beyond London. Passenger numbers across these geographies have continued to rise faster than other areas of the country and the efforts of our teams are helping to create new journey opportunities, whilst delivering state of the art trains, better infrastructure, improving stations and supporting local communities. King’s Lynn Peterborough Bedford Milton Keynes Central London Wimbledon Sutton Tonbridge Horsham Ashford Southampton Uckfield International Brighton Portsmouth Bognor Eastbourne Regis Govia Thameslink Railway (GTR) Sustainability Report 2018 In this report Follow us on social media: @gatwickexpress 2 Chief Executive Officer’s message 4 Finance @GNRailUK 5 Better teams @southernrailUK 6 Happier customers @TLRailUK 8 Stronger communities For more information, 10 Cleaner environment visit our websites: 12 Smarter technology www.gatwickexpress.com 13 Key data www.greatnorthernrail.com Our reporting structure www.southernrailway.com We are committed to operating our buses in www.thameslinkrailway.com a way which helps to put our services at the heart of the communities they serve. This report is split into six sections: Finance Better teams Happier To work together To perform all job customers with suppliers to roles and tasks To gain more happy jointly deliver the competently to customers and reward best possible service allow further growth. colleagues for receiving p4 p5 positive feedback. p6 Stronger Cleaner Smarter communities environment technology To support colleagues To improve air quality To implement new with fundraising events and encourage fuel market leading which support the local efficiency at all technology and adapt community.
    [Show full text]
  • GO SOUTH COAST Sustainability Report 2018 About Us
    Taking care of our community GO SOUTH COAST Sustainability Report 2018 About us Go South Coast operates a fleet of 844 buses across Dorset, Wiltshire, Hampshire and the Isle of Wight. With around 140 routes, all of our buses are locally branded to give the buses within the towns we operate in a local identity. KEY Bluestar Damory Swindon Bluestar – Southampton Excelsior Coaches Hants & Dorset Trim more Marlborough Damory – rural Dorset Bath Salisbury Reds Southern Vectis Wiltshire Swindon’s buses morebus – Bournemouth & Poole Pewsey Tourist Andover Warminster Alton Farringdon Salisbury Reds – Salisbury Somerset Figheldean Hampshire SALISBURY Winchester Yeovil Henstridge Southern Vectis – Isle of Wight Shaftesbury Southampton Swindon’s Bus Company – Swindon Blandford Ringwood Totton Dorset Unilink – University of Southampton POOLE Lymington Dorchester Newport Bournemouth Isle of Wight Sandown UNIBUS – Bournemouth University Weymouth Swanage We believe in investing in our people. We focus on developing new skills through colleague training so we can deliver the best service to our customers. Our stakeholder relationships are vital to our continued success. We are committed to the communities we serve and are always looking for new ways of engaging with them. GO SOUTH COAST Sustainability Report 2018 Follow us on social media: @bluestarhq @damorycoaches In this report @morebusco @myunibuses 2 Managing Director’s message @salisburyreds 4 Happier customers @southernvectis 6 Smarter technology @swindonbuses 7 Stronger communities 8 Cleaner environment @unilinkbus 10 Better teams For more information, 12 Finance visit our website: 13 Key data www.gosouthcoast.co.uk Our reporting structure We are committed to operating our buses in a way which helps to put our services at the heart of the communities they serve.
    [Show full text]
  • Focused on Every Journey Sustainability Report for the Year Ended 2 July 2016 Contents About Us
    Focused on every journey Sustainability Report for the year ended 2 July 2016 Contents About us 1 Group Chief Executive’s statement Go-Ahead is one of the UK’s leading public transport 2 Our performance at a glance 3 Our core business units providers enabling more than a billion journeys each year 4 How we work on our bus and rail services. At Go-Ahead we place great 4 Our business model importance on partnership, adopting a collaborative 5 Our approach to sustainability 6 Creating our corporate culture approach with governments, local communities and 8 Our strategy and KPIs strategic partners; developing and operating services 8 Society that create long term value for all of us. 13 Customers 16 Our people 20 Finance 24 Materiality review Our operating companies Our bus operations Our rail operations Our integrated approach Sustainability and corporate responsibility are integral to our strategy and the way we operate at every level of the business. We have a commitment to operate Our vision Our strategy responsibly and deliver long term value for our stakeholders. ‘A world where every journey is taken care of’ Our Group strategy is to generate value for www.go-ahead.com/sustainability describes our aspirations at the highest level. our investors by building a sustainable business We believe that how we behave will benefit all that meets the needs of our customers and our stakeholders and help us grow and build a communities. This strategy is underpinned by business for the long term. our strategic priorities. Our strategic priorities Society Customers Our people Finance To run our companies To provide high To be a leading To run our business in a safe, socially and quality, locally employer in the with strong financial environmentally focused passenger transport sector.
    [Show full text]
  • The Go-Ahead Group Plc Environmental & Social Report 2007
    THE GO-AHEAD GROUP PLC ENVIRONMENTAL & SOCIAL REPORT 2007 www.go-ahead.com/corporateresponsibility Group 100% magenta Group 100% magenta Group 100% magenta GrouGroup p300u 100% magenta Group 300uGroup 300u Group 300u Group 100% magenta Group 300u CONTENTS 02 06 14 22 28 GROUP OVERVIEW BUS OPERATIONS RAIL OPERATIONS AVIATION SUPPORT PERFORMANCE AND PARKING DATA - About The Go-Ahead Carrying almost We operate the We offer ground - CR performance data Group 550 million people, our Southern and handling and parking for each of our - Our role in society buses play a vital role Southeastern rail services at 17 airports in operating companies - Why corporate in reducing local franchises connecting the UK and Ireland. Our - Independent responsibility congestion and helping London and the South parking management Assurance Statement matters to us tackle social exclusion. Coast. Responsibility is company also provides - Benchmarking our Here we report on at the heart of our specialist security performance our responsibilities successful transformation services.We report on as a bus operator: of Southern and our our responsibilities: 04 future plans for INTRODUCTION Southeastern.We explain here our priorities - Our responsibilities and plans: - Consulting stakeholders 06 MARKETPLACE 14 MARKETPLACE 22 MARKETPLACE 08 WORKPLACE 16 WORKPLACE 24 WORKPLACE 10 ENVIRONMENT 18 ENVIRONMENT 26 ENVIRONMENT 12 COMMUNITY 20 COMMUNITY 27 COMMUNITY Go-Ahead Environmental & Social Report 2007 1 CHIEF EXECUTIVE’S STATEMENT CLIMATE CHANGE IS THE MOST PRESSING ISSUE FACING THIS GENERATION.THE WEIGHT OF SCIENTIFIC EVIDENCE IS SUCH THAT GOVERNMENTS AND OTHERS ARE LOOKING URGENTLY TO ADDRESS THE CHALLENGES WE FACE. Surface transport is part of the climate change Our rail, aviation and parking companies share I have focused on the environment for this ‘mix’, accounting for around a quarter of UK this commitment to environmental excellence.
    [Show full text]
  • Travel Arrangements for Full-Time Students the Student Is Responsible for Ordering and Paying for Their Own Bus Pass Directly from the Bus Company of Their Choice**
    Travel arrangements for full-time students The student is responsible for ordering and paying for their own bus pass directly from the bus company of their choice**. Students will also be responsible for reordering and paying for their bus passes if they are mislaid. Refunds (if applicable) must be done through the bus company by the student. Oxford Bus Company Thames Travel Ltd Cowley House Lester Way Watlington Road Hithercroft Industrial Estate OXFORD WALLINGFORD OX4 6GA OX10 9TD Tel: 01865 785400 Tel: 01865 785400 Website to order your pass: Website to order your pass: www.oxfordkey.co.uk www.thames-travel.co.uk Once on the website you will need to click on the ‘Sign Up’ tab and complete the forms (3 pages). You will then need to click on the ‘Register’ button. The bus company will then send your key card to your home address. Once the key card is received, you will need to go back to the website and click on the ‘Login’ tab and use the email address and password that you registered with. This will direct you to the bus pass options. Select the bus route you require and order and pay online. Stagecoach in Oxfordshire Horspath Road Cowley OXFORD OX4 2RY Tel: 01865 772250 Website to order your cards: www.stagecoachbus.com To order and pay online, select the ‘Tickets’ option on the home page, then ‘All Tickets’ for your area. Select the length of time you would like the bus pass for, then the route you require. **Students receiving a £1,200 bursary award will have their bus passes ordered by the College and delivered to the College for collection from Student Services.
    [Show full text]
  • Safety Environment Passengers Employees Community
    Annual Corporate and Social Responsibility Report 2014 Safety Environment Community Employees Passengers As one of the UK’s greenest bus companies, Oxford Bus Company takes pride in being part of the local community. We take our responsibilities very seriously and continuously monitor how our business impacts on the people and places around us. Contents About Oxford Bus Company 1 Safety 4 Message from the Managing Director 2 Environment 5 Our Performance 3 Passengers 6 Employees 7 Community 8 Data table 9 Oxford Bus Company Corporate and Social Responsibility Report 2014 About Oxford Bus Company We are part of the Go-Ahead Group plc, one of the five major transport groups involved in running buses in the UK. The Go-Ahead philosophy is for each subsidary company to run as an autonomous business in tune with local markets. Highlights for 2012/2013 • For the third time, our flagship airline coach service won ‘Express Coach Operator of the Year’ for 2012. • Won the new contract with Oxford Brookes University to continue providing their bus service • Oxford Bus Company is fully compliant with the Low Emission Zone introduced in Oxford from the 1st January 2014. • Planning began on the installation of Solar panels on to the roof of the Cowley House depot. Where we operate We provide a network of high frequency services throughout the central Oxfordshire region, including the Oxford park&ride system, BROOKESbus and links from Oxford to Central London and to Heathrow and Gatwick airports. oxfordbus.co.uk 1 Message from Philip Kirk Managing Director Welcome to our latest This time last year, we were celebrating Oxford Bus Company’s continued desire to be at the forefront Annual Corporate and of innovation in the bus industry.
    [Show full text]
  • Abingdon & Didcot Zone
    Langford Lane Oxford Airport Banbury Rd Langford Lane S S Kings Arms Begbroke Adult time-based products Kidlington Bicester Rd 1 week (7 days) £15* Yarnton 500 Water Eaton park&ride Oxford Rd 4 weeks (28 days) £40 is an electronic travel smartcard that stores Peartree 300 Three different travel products are available to park&ride 13 weeks (91 days) £115 pre-purchased travel products for use on bus services in and Cutteslowe match your travel needs: S around Oxford. With the key, you can save money on all Oxford Bus A34 Flyover Five Mile Dr 1 year (365 days) £350 X Company services, as well as buses run by other bus operators * Top-upTop up on bus for £16 . North Way John Radcliffe 1. Time-based Wolvercote Woodstock Rd within Oxford SmartZone. Hospital How do I get the key? Maximum savings for the daily commuter Summertown Western By-Pass Western ston Marsh Lane Mar Ferry Adult multi-trip product Ro If you travel frequently, then the time-based ad Remember, your first key is free so you only pay for the travel Barton U X 12 single journeys £18 products offer maximum savings, with unlimited Banbury Road www.oxfordkey.co.uk products. Marston Wheatley U Wheatley travel within your selected zone. The longer the U Headley Way London Rd campus Adult any-5-day product period you purchase, the more you save. Marston Rd 400 How do I get the key? Headington Rd Thornhill Brookes park&ride The any-5-day £15 University Windmill Rd Risinghurst Online at www.oxfordkey.co.uk A420 Nuffield 400 Seacourt Hospital 2.
    [Show full text]
  • Harlington Rail User 'Shocked' to Win £5,632 in Key Smartcard
    Winner Amy Walster is congratulated by Station Manager Bernadette Lee - IMAGES AVAILABLE TO DOWNLOAD BELOW Feb 19, 2020 10:19 GMT Harlington rail user ‘shocked’ to win £5,632 in Key Smartcard competition A Harlington commuter is celebrating after winning back the value of her season ticket through Govia Thameslink Railway’s monthly competition for Key Smartcard season ticket holders. Graphic designer Amy Walster signed up for a Key Smartcard annual season ticket two years ago and uses it to commute from Harlington to St Pancras by train and on to Baker Street, London, by tube. She has become GTR’s fourth competition winner and was presented with a cheque this week for £5,632. Amy, 24, who lives with her parents in Harlington, said: “It’s a lot better to have a smartcard than a paper ticket because it lasts longer and it’s quicker and easier to use because you just tap in and out. I was shocked to win the competition. I just couldn’t believe it.” Amy isn’t sure how to spend her winnings yet, but she is considering splashing out on a holiday. GTR’s Smart Ticketing Manager Sherisse Shelton-Smith said: “We were thrilled to let Amy know she was a winner. As Amy says, Key Smartcards are more durable than paper tickets and help speed up your journey with just a tap in and out. With the Key Smartcard, customers can receive Delay Repay notifications which can be claimed with just a click of a button.” GTR’s monthly competition is open to Key Smartcard season ticket holders across GTR’s Thameslink, Great Northern and Southern brands.
    [Show full text]