Kent-2020-P3-136 LR.Pdf
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Contents Introduction 4 Important information 56 How to use this Directory Further help and information The local authority’s role 5 Residential care in Kent 62 A message from Kent County Council Comprehensive listings by region Kent Integrated Care Alliance 7 Useful local contacts 118 Helping to shape health and social care Useful national contacts 120 Helping you to stay independent 7 Local services, equipment and solutions Index 121 Support from the council 12 Specialist indices 129 First steps and assessment Essential checklists Services for carers 15 Assistive technology 9 Assessment, benefits and guidance Home care agency 23 Care homes 49 Care and support in the home 17 Residential dementia care 51 How it can help Living with dementia at home 19 Family support, respite and services Paying for care in your home 21 Understanding your options Home care providers 25 A comprehensive list of local agencies Housing with care 42 The different models available Specialist services 43 Disability care, end of life care and advocacy Care homes 47 All the listings in this publication of care homes, care homes with nursing and home care providers Types of homes and activities explained are supplied by the Care Quality Commission Paying for care 53 (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Understanding the system To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent Kent There’s also important information about care Care Services Directory, which contains information decisions, including finding care in another county, for adults looking for care or support within the making a comment or complaint about a service and county, whether they are paying for it themselves or how solicitors can help you. receiving support from the council. Finding care in your area Staying as independent as possible is important Looking for care in your area? Want to know the to everybody. This Directory contains information quality rating of providers you’re considering? about the care and support services available to Care Choices, publisher of this Directory, has a enable you to do this when remaining at home, website providing comprehensive details of care moving into a housing with care scheme, or within a providers as well as essential information. care home or care home with nursing. You can search by postcode, county or region for If you feel you need support to remain independent, care homes, care homes with nursing and home first look to your community. There’s a host of care providers that meet your needs across the organisations and voluntary services that could help country. you. Your search can be refined by the type of care you If you think you need more formal care and support, are looking for and the results can be sent to you arrange an assessment with your local Adult by email. They can also be saved and emailed to Social Care department to establish your specific others. needs. This is free, irrespective of your income and available to all those who appear to need care and The website includes detailed information for support. More details are provided on page 12. The each care provider, including the address, phone assessment will determine whether you are eligible number and the service’s latest CQC inspection for financial support via a Personal Budget, which report and rating (see page 58), indicating the may allow you to buy in your own support and take quality of care provided. control of your situation. You can also view an electronic version of this Directory on the site and have it read to you by Alternatively, your circumstances may mean you using the ‘Recite Me’ function. Visit are classed as a ‘self-funder’, with the means to pay www.carechoices.co.uk for your care. This is discussed on page 21 for those paying for care at home and 53 for those paying for residential care. Support or care to remain living in your own home may be the option that best suits your circumstances. Ideas to make life easier at home start on page 10 and a list of local home care providers begins on page 25. If you are unable to remain at home, you may want to consider a housing with care scheme (see page 42) or residential care. Comprehensive lists of care homes and care homes with nursing in Kent start on page 62. 4 Search for care at www.carechoices.co.uk to find support in your area The local authority’s role The home care providers, care • you are moving on from children’s social care and homes and care homes with your care manager is arranging your support; or nursing listed in this Directory • your doctor has referred you. do not necessarily hold contracts with Kent County Council, nor have we reviewed Once you have been referred or contacted us and verified each of these providers and their yourself, and you agree, we can complete a needs services as listed in this Directory. assessment. Once the assessment is completed we will work out if you are eligible for support from us. Kent County Council (KCC) has a responsibility We do this by using guidelines and rules set by the to support people with specific needs to live Government. These rules are called ‘eligibility criteria’. independent and fulfilled lives safely in their local community. We do this by providing information, If we are able to provide support to you, we will advice and guidance as well as support and services. discuss the options available. These may include: We offer support to the following groups of people • information and advice; who are over 18: • equipment to help you stay safe at home, such as • people with physical disabilities; grab rails and bathing equipment; • people with sensory disabilities; • short-term intensive support in your home called • people with learning disabilities; ‘enablement’; • older people; • activities during the day; • people who provide care and support to friends • support for carers; or or family; and • short breaks (called ‘respite’) for you or someone • people supported by Children’s Social Services who cares for you. who are approaching 18 years old and may require support from Adult Social Care. If we cannot support you, we will provide advice and information about organisations that may be able to You might come into contact with Adult Social Care assist you. because: • you are finding everyday activities difficult to How to contact us: manage due to age, disability or ill health; Tel: 03000 416161 Text relay service: 18001 03000 416161 • you are in hospital and have been assessed Email: [email protected] as needing adult social care to support your Web: www.kent.gov.uk/careandsupport recovery at home; Search for care in your area www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests Visit www.carechoices.co.uk for further assistance with your search for care 5 K CA� KENT INTEGRATED CARE ALLIANCE THE VOICE OF CARE IN KENT As an independent organisation, Ki CA is well placed to engage with local authorities, commissioners, regulators and stakeholders, at a strategic level to influencepolicy on how care is sourced and delivered in Kent. Ann Taylor, Chair of KiCA said "With legislation leading a more integrated approach to the provision of health and social care, it was felt that all providers would be better served by a single representative association that recognises the opportunities and challenges implicit in a market undergoing significant reform." RAISING STANDARDS OF CARE IN KENT KiCA Members are nearly 200 strong and are committed to the delivery of high standards of care, to give a better outcome to those receiving care and support at home, or in a care home. Workforce development and improved pay and conditions will play an important role here. Ki CA will look to deliver a Charter that encompasses the values of those in our members care. CHOOSING THE RIGHT CARE AND SUPPORT You will find a broad spectrum of The new KiCA website will act as care providers listed within this a support tool for the work being directory. Sometimes the language carried out by the association used by care providers can be ensuring stakeholders are updated confusing. Many people will have on the work being undertaken. This had little or no experience of will help manage the engagement finding care for themselves or a within the sector focusing on loved one, and won't know what offering high quality care for those questions to ask. All KiCA members in need. More can be found at are committed to clearly explaining www.kica.care this will be updated how everything works and will regularly with insightful details answer any questions you might on where we are operating with have clearly. It's a good idea to ask relation to people and providers for written confirmation of what of Kent. you have discussed so you can refer back to this. KiCA. www.kica.ca re Suite S Ashford House, Beaufort Court Sir Thomas Langley Rd, Medway City Estate, Rochester, Kent. ME2 4FA T - 01634 291073 F - 01634 730232 E - [email protected] Kent Integrated Care Alliance Kent Integrated Care Alliance (KiCA) To support its membership further, KiCA engages is a collaborative social enterprise in discussions and consultations with council and helping to shape the future of social health commissioners.