Practice Area

The practice area is from Kinfauns to Powgavie by . A detailed map of the practice area is detailed below.

Carse

Medical Practice

The Rowans St Madoes Branch Surgery High Street Errol Road Errol St Madoes Perthshire PH2 7QJ PH2 7NF (01821) 642248 (01738) 860860 Fax (01821) 642922

Dr Ruth Cotton

Dr Sahar Hussein

Dr Amy Stewart New Patients The Doctors To register with the practice, contact the reception for a Dr Ruth Cotton MB, ChB, MRCGP registration form. Or download from www.psd.scot.hs.uk form named Registering with a GP. Complete online & printout sign Dr Sahar Hussein MB, ChB, MRCGP, DFSRH in ink and present to the practice. You will be invited to make an appointment with the nurse for a New Patient Medical. A Dr Amy Stewart MB, ChB, Bsc, MRCGP, DFFP new medical card will be sent out from practitioner services. Surgery Opening Hours Making an Appointment Errol Surgery To make an appointment with your GP please telephone the Day Morning Afternoon surgery on (01821) 642248. Every effort will be made to accommodate your needs for preferred time and GP. Monday 8.30am – 12:30pm 2:00pm – 6:00pm Tuesday 8.30am – 12:30pm 2:00pm – 6:00pm If you are unable to keep an appointment please phone and Wednesday 8.30am – 12:30pm 1:30pm – 2:30pm cancel as soon as possible so that your appointment can be offered to someone else. Thursday 8.30am – 12:30pm 2:00pm – 6:00pm Friday 8.30am – 12:30pm 2:00pm – 6:00pm Home Visits Contact the surgery on (01821) 642248 by 10am if possible with details of patient’s name, date of birth and details of St Madoes Surgery symptoms.

Day Out of Hours Monday 8.30am – 1.30pm If you need to speak to or see a doctor in an emergency Tuesday 8.30am – 1.30pm after 6pm.Telephone the surgery as normal and you will hear Wednesday CLOSED a recorded message, this message will give you the NHS24 out of hours number to contact. Thursday 8.30am – 1.30pm Friday 8.30am – 1.30pm To contact NHS24 the number is 111, but please note this service is for EMERGENCIES ONLY The receptionists are available between these times. Any difficulty dial the operator on 100

Every alternate week we are offering later routine Telephone Consultations appointments from 6-6.30pm where a public holiday falls on Please contact receptionist for times & availability of the the alternate week appointments will be offered on another above. day that week please ask at reception for further details. Community Services Practice Nurse Other community services available at the practice are: Appointments can be made with the practice nurse for: Well • Community Contact Reception to make Woman and Man, Diabetes Review, Ear Syringe, Smoking Midwives and appointment cessation, ECG and other nursing duties.

• Podiatry By GP Referral Lynn Thomson is the practice Health Care Assistant. Appointments can be made with Lynn everyday for Blood Services Available Tests, Blood Pressure, New Patient Medical checks and ECG. The Practice provides a full range of general medical services and also provides the following through appointment only: Practice Staff • Minor Surgery e.g. Stitch Removal, Wart Freezing etc The Practice Manager is Mrs Cilla Coupar, who is responsible • Maternity Services for the administration of the practice and the staff. Mrs Coupar • Contraception Advice is available to answer any questions or concerns you may have regarding the practice. • Childhood Surveillence

• Childhood Immunisation and vaccination • Our reception staff are: Mrs Sylvia Barnett & Mrs Karen Dixon Cervical Screening • Immunisation and vaccination (flu vac) The Health Visitor

The Health Visitor can be contacted on (01821) 641167. If you Results wish to make an appointment with the Health Visitor please Please note it is the patient’s responsibility to contact the contact reception on (01821) 642248. Her role within the surgery for their results. Please contact reception after 2pm. practice is to administer childhood immunisations, baby clinics, Please note that we require patient consent for results to be weight checks and child screening. given out to anyone other than themselves. District Nurse Repeat Prescriptions The District Nursing Team can be contacted on (01821) Repeat Prescriptions can be obtained by phoning the 24hr 642238. If there is no answer please leave message on hotline number on (01821) 642002 or by post/in person. machine. Unless otherwise stated your prescription will be passed to the Carse Chemist for dispensing within 48hrs. Arrangements can Medical Students be made for your prescription to be delivered to St Madoes, or Medical students are sometimes present within the practice Inchture Shop as these are delivered by Carse Chemist. and we are grateful to our patients for their continued co- Please contact them for delivery time. If preferred a paper operation with this. script can be collected from the surgery

Disabled Persons information in your records. Our clerical staff will have limited Our premises have suitable access for disabled persons. access to your records to perform certain duties such as filing reports and case notes. Problems/Concerns The practice operates a formal complaints procedure and a Information Sharing copy of which is available from the practice manager. If you The practice complies with both Data Protection Act (1984) & have a complaint then we would ask that you contact the (1998) and access to Health Care Record Act (1990). Practice Manager in the first instance who will be happy to discuss the matter with you and if necessary a Identifiable information about you will be shared with others. full investigation into the complaint will be carried out. We • will keep you informed of the outcome of your complaint. If you require further medical treatment such as District Nursing & hospital. • Access to other services e.g. insurance companies,

Patients Rights and Responsibilities solicitors (will require your written consent) you have the We provide medical care, so if you need to be seen urgently right to see and alter any report before it is passed onto we will try to meet you request .Urgent appointments however any second party. can be shorter in length and you may have to wait to be seen. • Freedom of Information Act 2002 (). Any requests for information regarding this, we will We will treat you as an individual and respect your privacy endeavour to deal with your request within 20 working and dignity. In return we ask you to be polite to all our staff. days. NHS Tayside may charge for handling a request. We will, if necessary, ask you to join another practice if you • We have a legal duty to inform others, e.g. child use abusive language or physical violence towards our staff protection cases. or other patients. • Patient information e.g. diabetic care is shared at a local & national level to help The Health Board & government Please inform the staff if you have a change in circumstances plan services. If you do not wish information about you i.e. surname, address and telephone number (if you are x to be used in such a way please inform us. directory)

Tayside Health Board Access to your Records Tayside NHS Board The practice is registered with Data Protection Register and Kings Cross Hospital your rights are protected by the Data Protection Act (1998). All Clepington Road our patient records are kept on computer, which are , DD3 8EA completely confidential The staff directly involved with your . Tel (01382) 818479 care such as Doctors and nurses would normally see the Fax (01382) 424003