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Barclays UK Banks Virtual Tour 2021 HSBC UK

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Barclays UK Banks Virtual Tour 2021 HSBC UK HSBC UK Barclays UK Banks Virtual Tour 2021 HSBC UK Well positioned to help support the UK’s economic & societal recovery from Covid-19 1 We have strongly supported our customers, colleagues, and our community throughout the Covid-19 crisis Delivered a robust financial performance in 2020, remaining profitable and maintaining balance sheet strength 2 despite unprecedented disruption Our strategy is focused on growth in areas of strength (including mortgages, wealth, commercial lending) 3 supported by a ‘digital first’ approach 4 We will play a key role in financing the transition to net zero carbon emissions 1 HSBC UK Supporting our customers, colleagues, and community throughout Covid-19 Commercial (CMB) CMB UK – Government-backed lending schemes1 Approved £14.1bn in Covid-19 related lending, including £6.9bn £11.2bn through government-backed lending schemes¹ Approved Approved over 9k capital repayment holidays¹ Retail £3.2bn Supporting our Over 241k retail payment holidays (68k Mortgages, 100k Loans, customers 73k credit cards) £1.1bn Supported >1.6m key workers and vulnerable customers through our dedicated support line BBLS CBILS CLBILS £500 interest free overdraft buffer Share of 16% 16% 23% total approvals Share of total approvals above >95% of branches remained open throughout stock lending market share (10%)2 Supporting Enabled 100% of eligible employees to work remotely across all our sites within 2 weeks of lockdown colleagues & £1m donated: National Emergencies Trust Coronavirus Appeal and British Red Cross. ~£1.4m raised by customers and community colleagues for BBC’s ‘The Big Night In’ Appeal 2 1. Data as of 31DEC20 2. Total net lending market share equivalent as of SEP20 HSBC UK Robust performance in 2020 despite unprecedented disruption £m FY20 FY19 Δ Net interest income 4,567 4,878 (6)% Non interest income 1,480 1,735 (15)% Revenue 6,047 6,613 (9)% Delivered profits (adjusted PBT of £334m) in a ECL (2,115) (613) >(100)% challenging environment Costs (3,598) (3,737) 4% Adjusted PBT 334 2,263 (85)% Significant items (171) (1,253) (86)% Continued to deliver strong balance sheet growth Reported PBT 163 1,010 (84)% with loans up 4% and deposits up 20% vs. FY19 Reported profit after tax 80 516 (84)% £bn FY20 FY19 Δ Capital position remains robust with CET1 ratio increasing 2.2ppts to 15.2% Customer loans 191.2 183.1 4% Customer deposits 259.3 216.2 20% Reported RWAs 85.5 85.9 (0)% CET1 ratio, % 15.2% 13.0% 2.2ppt 3 HSBC UK Our portfolios have remained resilient offering a strong platform for growth 1 Credit quality (% gross carrying amount) 2 Retail1 – delinquency trends (%) Mortgages (90+ days) 1% 1% 2% 3% 14% 14% Credit cards (90-179 days) Credit Impaired 0.88 12% 9% 1 Credit quality remains strong, Sub-Standard 0.59 0.62 supported by government Satisfactory 70% 72% programmes for individuals and Good 0.23 0.16 0.19 business Strong FY19 FY20 Dec- Jun- Dec- Jun- Dec- 18 19 19 20 20 2 Retail delinquency trends have 3 ECL allowance2, FY19 vs. FY20 remained broadly stable throughout the Covid-19 crisis ECL allowance: Stage 1 - 2 ECL allowance: Stage 3 3 Personal Corporate3 Total 3 Forward-looking Stage 1 and 2 +89% allowances increased by £1.3bn in 2020 3,171 +80% +96% 1,053 1.449 1,679 1,678 933 651 738 395 838 2,118 277 1.054 560 1,028 461 373 840 FY19 FY20 FY19 FY20 FY19 FY20 4 1. Excludes Private Bank 2. Allowance for ECL against loans and advances to customers at amortised cost 3. Includes Non-bank financial institutions, excludes POCI balances HSBC UK Our strategy is focused on growth Our purpose Opening up a world of opportunity Our values We value difference We succeed together We take responsibility We get it done Our ambition To be the preferred international financial partner for our clients Our strategy Focus on our strengths Digitise at scale Energise for growth Transition to net-zero Play a vital role in the UK’s Deliver an easy and excellent Inspire a dynamic culture Support the Group's economic and societal customer experience where the best want to make commitment to achieve net recovery from Covid-19 a positive impact zero in our own operations Simplify and automate to by 2030 or sooner Collaborate across business improve services and reduce cost Be a leaner, simpler lines and across borders to bring Support and finance our Transform first direct into a organisation more of HSBC to our customers customers in their own digital challenger Empower colleagues to transitions Support British businesses make decisions and deliver at Scale up innovative digital growing here or internationally Achieve net zero emission solutions like Kinetic Business pace of our customer portfolio by Invest at scale in the UK where Bank Help colleagues develop our opportunity is greatest, 2050 Maintain a safe, resilient and future-ready skills becoming a market leader in sustainable bank Champion diversity and mortgages and wealth inclusion Improve financial accessibility and inclusion 5 HSBC UK Mortgages – Controlled growth through intermediary expansion Retail residential mortgage balances, £bn Focus on delivering sustainable growth which supports pricing and returns, and remains in line with risk appetite +17% 110.7 94.7 101.5 Significant growth potential given historically underweight position and strong liquidity (HSBC UK LCR5: 198% at FY20) FY18 FY19 FY20 Growth to be supported by further intermediary Gross new lending – Broker vs. Direct channel1 expansion as we build towards a ‘whole of market’ broker ambition c.£24bn c.£22bn c.£21bn Broker channel 35% 47% 60% Focused on automation to streamline customer Direct channel journeys (significant progress made to date with FY18 FY19 FY20 time to offer now ~7 days vs. ~17 in 2018) Market share of stock balances increased to 7.4%2 in FY20 (from Aim to deliver growth whilst preserving margins 6.7% in FY18) with share of gross lending of 10.3% in FY20 and returns (margins remained resilient in FY20) Broker coverage3 is now >93% whilst share of direct channel remains consistently high (~20%4) 6 1. Excludes Private Bank 2. Source: Bank of England 3. By value of market share 4. New business share of direct market available; source: UK Finance 5. Liquidity Coverage Ratio HSBC UK Commercial – Growing sustainably with a focus on international clients Share of total HSBC UK adjusted PBT Balance sheet growth, £bn CMB Customer lending Significant operational strength displayed to Other FY19 FY20 Government deliver Covid-19 support to customers backed lending2 +6% CMB UK continues to be a material 63 65 67 contributor to our profits (46% in FY20), with 45% Total: Total: 46% 10 £2.3bn 55% 54% £0.3bn ambition in place to continue growing sustainably: Accelerate international client Portfolio mix by sector1 FY18 FY19 FY20 acquisition Customer deposits Other Real estate Publishing and 9.2 12.1 +39% Continue to invest in GLCM, GTRF and broadcasting 2.4 99 FX front-end platforms Construction 3.8 76 71 Agriculture 4.0 £67bn 11.0 Wholesale and Support the financing of the transition retail trade 4.0 to net zero Professional activities 4.6 8.9 Administrative 7.4 Scale Kinetic and support services Accommodation Manufacturing and food FY18 FY19 FY20 7 1. Gross wholesale loans & advances to customers as at 31 December 2020 2. Drawn loan value of customers under marker-wide schemes: £9,899m HSBC UK Innovation – Scaling Kinetic and transforming first direct Kinetic, mobile-first, cloud-first business banking HSBC Kinetic, the new UK mobile banking service built on Established brand with strong platform for growth: the cloud, designed for small businesses ~1.5m customers Simple, fast and intuitive Named best British brand in UK Customer Satisfaction Index2 Allows customer to open an account in 15 minutes Investing in technology and marketing to accelerate growth by transforming first direct into our mobile-led challenger brand c.4k 4.7 93% users1 iOS App Store satisfaction rating Rating Apply for an Stay on top of Plan ahead with account in minutes everyday expenses cashflow insights Spending Insights: Financial Planning: Auto-pilot: Self- Helping you understand Helping you with your driving banking your money financial wellness 8 1. As at 16th February 2021 2. Source: The Institute of Customer Service HSBC UK Sustainability – Key to our growth story HSBC Group ambitions Actions Become a net zero bank Align the financed emissions of our Work towards our Renewable Electricity commitment to source 100% of our portfolio of customers to achieve net zero electricity from renewables through power purchase agreements by 2030 by 2050 or sooner Set out clear and measurable pathways to net zero, using the Paris Agreement Net zero in our operations and supply Capital Transition Assessment tool (PACTA) chain by 2030 or sooner HSBC UK: Achieved c.70% of our electricity from renewable sources Support for Increase portfolio of transition finance and advisory solutions building new customers capabilities in structuring for climate, new technology and risk management Support our clients in the transition with Apply a climate lens to financing decisions $750bn to $1tn of financing and investment over the next 10 years HSBC UK: Supporting our retail & commercial customers transition to net zero – significant financing required over next 10 years and beyond Launched new products in 2020 (Sustainability Linked Loans & Green Deposits) Unlock new Created HSBC Pollination Climate Asset Management (joint venture between climate solutions HSBC & Pollination with first fund aiming to raise $1bn offering investors wide Unlock investments into the next horizon exposure to global natural capital themes) of climate solutions that are currently not Leading the FAST-Infra2 initiative to establish sustainable infrastructure principles accessible for investors and investment vehicles HSBC UK: 7,500 colleagues joined our Climate Action Network 9 1.
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