Corporate Responsibility Report 2016 RELX Group Corporate Responsibility 2016 Content 2 RELX Group is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive. Contact Details Your views are important to us. Please send your comments to Sustainable Development Goals (SDGs) [email protected] We're committed to doing our part to advance these essential objectives for the world. Throughout this report look for the SDG icons on the top right-hand Or write to side of pages to show which SDGs are relevant to the content. Dr Márcia Balisciano, Director, Corporate Responsibility, RELX Group, 1–3 Strand, London WC2N 5JR, United Kingdom. www.relx.com For more information visit www.relx.com/corporateresponsibility RELX Group Corporate Responsibility 2016 Content 03 Introduction 04 15 22 contributions Our uniqueOur Introduction Our Unique Contributions Governance 04 Statement from Chief Executive Officer 15 Why 22 Why 05 Our business 15 2016 objectives 22 2016 objectives 06 Our approach to corporate responsibility 16 How are we making unique 22 How are we pursuing the highest 08 Engagement contributions to society? governance standards? 08 Internal 18 Risk & Business Analytics 23 Reporting Governance 08 External 19 Legal 23 Our values 08 Commitment to the UN Global Compact 20 Exhibitions 24 Helping our people to persue the highest 09 2016 Awards for excellence 21 Across RELX Group ethical standards 09 2016 investor and other recognition 21 2017 objectives 25 Tax, pensions and investments 10 Key CR data 25 2017 objectives 11 2016–2017 CR objectives People 26 35 43 Customers People Customers Community 26 Why 35 Why 43 Why 26 2016 objectives 35 2016 objectives 43 2016 objectives 27 How are we benefiting our people? 36 How are we benefitting our customers? 44 How are we benefitting our communities? 28 Listening 36 Improving customer outcomes 44 Giving 28 Diversity 36 Editorial standards 46 Engagement 29 People at RELX Group 38 Data, privacy and security 47 Impact Community 32 Boundarylessness and Training 39 Responding to customer needs 49 2017 objectives 32 Support and recognition 39 Access to information 32 Health and safety 41 Accessibility 34 Absence 42 2017 objectives 34 Wellbeing 34 2017 objectives Supply chain 50 56 67 Environment Supply chain Environment Appendices 50 Why 56 Why 68 Appendix 1 – 2016 Stakeholder engagement examples 50 2016 Objectives 56 2016 Objectives 69 Appendix 2 – LBG assurance statement 51 How are we pursuing the highest supply 57 How are we benefitting the enviroment? 2016 chain standards? 57 Environmental risks and opportunities Appendices 70 Appendix 3- EY assurance statement 2016 52 Monitoring suppliers 58 Managing our impact 72 Appendi x 4 – Global Reporting Initiative 53 Supporting suppliers 59 2016 Environmental Performance Index 55 2017 objectives 60 Targets and standards 81 Credits 61 Climate change 62 Energy 63 Water 64 Paper 66 2017 objectives RELX Group Corporate Responsibility 2016 Introduction 04 Statement from Introduction Chief Executive Officer contributions Our uniqueOur We are committed to making a difference. This is what I hear from colleagues across the whole of RELX Group: those working to further science and improve health, create Governance tools that reduce crime, strengthen the rule of law, and build communities. Our objectives in 2016 reflected these priorities. We created a disaster relief strategy so that we can quickly deploy our products and services to help people in need when a disaster strikes. We launched an Innovations in Health Information programme People to advance African-driven research that can improve medical practice with partners like Médecins Sans Frontières and the Epicentre Niger Research Center. We used our technological expertise to develop a new platform for the ADAM programme to make it faster and easier for the National Center for Missing and Exploited Children to find missing children. We highlighted the role for business in supporting the rule of law by building a We have a responsibility to use our Rule of Law Impact Tracker to explore the correlation between the Customers knowledge to benefit society.” rule of law and social and economic development. At World Travel Market, one of our flagship exhibitions, we spotlit the impact of Erik Engstrom Chief Executive Officer responsible tourism on communities around the world. We also set 2016 objectives on issues critical to the operation of our business. We focused on enhanced compliance activities to ensure the highest standards of governance; broadened our efforts to be a diverse and inclusive company; prioritised Community responsiveness to our customers in areas like quality and accessibility; facilitated community involvement across the Group, strengthening charitable partnerships and employee engagement; took further steps to ensure an ethical supply chain; and embedded challenging new environmental targets. We are pleased with our progress but not complacent. Our vision for 2020 is to achieve more, including to use our unique Supply chain contributions to society to advance the United Nations Sustainable + Development Goals (SDGs), 17 goals for people and the planet 800 to be realised over the next decade and beyond. We will take a step toward this in 2017 with the launch of a free SDG Resource Employees engaged Centre with content curated from across RELX Group on behalf in CR networks of our customers as well as researchers, governments, non- governmental organisations, and citizens. We will need help from Environment key partners, including the UN Global Compact (UNGC), to which we are a signatory. We embed the UNGC’s 10 principles in our Code of Ethics and Business Conduct and in our Supplier Code 62% and participate in their responsible business initiatives that drive forward our non-financial performance. As UNGC Executive Director Lise Kingo notes in relation to the SDG Resource Centre, Of electricity purchased from “The SDGs not only identify where we have to be in 2030 to create renewable sources and Green-e a sustainable world which leaves nobody behind, they also outline Appendices certified Renewable Energy new markets and opportunities for companies all over the world.” Certificates Erik Engstrom Chief Executive Officer RELX Group Corporate Responsibility 2016 Introduction 05 Our business Introduction Key facts Market segments contributions Our uniqueOur Scientific, Technical and Medical provides information and analytics that help institutions and professionals progress science, 30,000+ advance healthcare and improve Full-time employees performance. Governance Risk & Business Analytics provides customers with solutions 40 and decision tools that combine public and industry-specific Countries with offices in content with advanced technology and analytics to assist them in People evaluating and predicting risk and enhancing operational efficiency. 6 Legal is a leading global provider Based across six continents of legal, regulatory and business information and analytics that help Customers professional customers make more informed decisions, increase productivity and serve 180+ their clients better. Serving customers in Exhibitions is the world’s leading Community 180+ countries worldwide events business, enhancing the power of face to face through data and digital tools at over 500 events, in more than 30 countries, attracting more than 7m participants. Supply chain REVENUE ADJUSTED OPERATING PROFIT £6,895m £2,114m 15% 13% 34% Scientific, Scientific, Environment Technical Technical & Medical 40% & Medical 15% Risk & Risk & Business Business Analytics Analytics 23% Legal Legal Exhibitions Exhibitions 32% Appendices 28% For more information, see business review in the 2016 Annual Reports and Financial Statements at relx.com/go/annualreport RELX Group Corporate Responsibility 2016 Introduction 06 Our approach to Introduction corporate responsibility contributions Our uniqueOur We have a clear vision and to achieve it we need to act with corporate responsibility (CR), that is, with the highest ethical standards, while channelling our strengths Governance to make a difference. To us, CR is not a programme or prescriptive set of activities, it is how we do what we do on a daily basis – working to maximise the positive (and minimise any negative) impact of our business. It is the responsibility of everyone at RELX Group. CR gives us competitive advantage. We build good relations with People customers and investors, current and future employees, as well as governments, non-governmental organisations (NGOs) and the communities in which we live and work. CR underpins our business strategy to deliver improved outcomes for our customers by combining content and data with analytics and technology across global platforms. It helps us build leading Corporate responsibility is owned positions in our markets by leveraging our skills and assets. Customers by more than 30,000 people across RELX Group.” CR and risk Dr Márcia Balisciano Director, Corporate Responsibility, In our 2016 Annual report and financial statements we outline RELX Group our principal risks, which map to our CR priorities,