was recognised for its fast-paced growth, fnancial stability, commendable CSR initiatives and overall performance. l People’s Choice Stevie Awards for Favourite Companies 2016: NMC was voted as the Favourite Company in the Healthcare sector, demonstrating public confdence and brand equity built and maintained throughout its 40 years of operation. l Sheikh Khalifa Excellence Award-Appreciation Certifcate 2016: NMC Specialty Hospital Al Ain, NMC Trading and ProVita were recognised for adopting innovative world class methodologies and facilitating its implementation based on European Foundation for Quality Management Business Excellence Model. l JAWDA People’s Choice Award 2016: NMC Specialty Hospital Abu Dhabi received JAWDA People’s Choice Award in the medium-size facility category and was recognised for its exceptional service and treatment towards its patients by the Health Authority of Abu Dhabi. l Gulf Customer Experience Award 2017: NMC Royal Hospital, Khalifa City was awarded for The Mohammed Bin Rashid Al Maktoum Business award presented by H.H. Sheikh Maktoum Bin demonstrating an outstanding and robust patient Mohammed Bin Rashid Al Maktoum Ruler of Dubai and frst Deputy Chairman of the Dubai Executive experience programme and a commitment to Council to Dr B.R. Shetty l Founder and CEO. NMC Healthcare in the presence of Prasanth Manghat l render exceptional experience to all stakeholders. Deputy CEO. NMC Healthcare in recognition of NMC Specialty Hospital, Al Nahda, Dubai, for leading the way to establish new business excellence standards. HISTORY NMC began operations, in 1975, as a one-room clinic and pharmacy. Today, NMC has developed MARKET ACHIEVEMENTS into an integrated healthcare system providing NMC is the largest private healthcare services NMC has been committed to medical and ambulatory care, acute and non-acute institutional provider and one of the largest wholesale management excellence since its inception in care, residential care, medication services and and distribution businesses in the UAE. It also 1975. Some of the prestigious awards include: hospital supply services. ranks amongst the top three fertility providers 1975 - NMC commences operations as a small in the world. l Frost & Sullivan- Emerging Women’s Healthcare pharmacy and clinic in Abu Dhabi As the population soars and government looks Service Provider 2016: Brightpoint Royal Women’s 1981 - NMC Trading starts distribution of to shift towards the role of a regulator, private Hospital was recognised for excellence in growth medicines to pharmacies in Abu Dhabi participation is playing an increasing role in lifting strategy and implementation, degree of innovation 1996 - NMC expands into the emirate of Sharjah healthcare standards of the country. A rise in with new services and technologies and leadership 1999 - NMC establishes its presence in Dubai conditions linked to sedentary lifestyles and in customer value. 2008 - NMC expands its network to Al Ain modern diets, particularly cardiovascular diseases l Gulf Customer Experience Award 2016: 2012 - NMC Health becomes the frst company and diabetes, is boosting demand for healthcare for demonstrating best practices in delivering from Abu Dhabi to be listed on the London Stock services, increasing the per capita spend on outstanding customer and digital experience in the Exchange healthcare in the country. Gulf region. 2012 - Ministry of Presidential Affairs selects NMC Established in 1975, NMC became the frst l International Business Excellence Award 2016: to manage Sheikh Khalifa General Hospital, Umm healthcare company from GCC to get listed on Brightpoint Royal Women’s Hospital was awarded Al Quwain the London Stock Exchange in 2012. Part of for demonstrating business excellence and 2014 - NMC’s Brightpoint Royal Women’s the FTSE-250 index, NMC today has a market promoting continuous improvement. Hospital becomes Abu Dhabi’s frst private capitalisation over US$4.5 billion with revenues l Dubai Chamber CSR Label 2016: NMC women’s hospital expected to cross US$1.2 billion in 2016. Specialty Hospital Dubai was honoured for 2015 - NMC enters Europe and Latin America by Every day over 12,000 patients receive complying with international best practices in acquiring one of the leading IVF services provider treatment at NMC facilities across UAE, Spain, Corporate Social Responsibility. Clinica Eugin Italy, Colombia, Denmark, Brazil, Saudi Arabia and l CMO Asia Healthcare Excellence Awards 2016: 2015 - NMC acquires Americare – A leading Oman. NMC’s team of 1,200 doctors and 10,000 for excellence in customer service, branding, provider of home based healthcare services paramedical and support personnel manages marketing, overall demonstration of stellar in UAE eleven hospitals, ffteen medical centres, three performance and the best healthcare facilities in 2015 - NMC strengthens its healthcare network in long term care facilities, two day surgery centres, the region for:- Sharjah by acquiring Dr. Sunny Medical Centres thirteen fertility clinics and one home health l Best multi-specialty hospital - NMC Royal 2015 - NMC acquires ProVita – the category services provider. Hospital, Khalifa City creator for long-term care in the UAE NMC’s distribution services division is one of l Best customer service in healthcare 2016 - NMC acquires a majority stake in Fakih the largest in UAE in terms of its diverse product l Best use of social media and digital marketing in IVF - the leading provider of fertility services in the portfolio of 100,000 SKUs. Products are imported healthcare. Middle East from 90 countries around the world and l The International Business Awards 2016 2016 - NMC commissions the largest private distributed to over 7,500 points of sale. (Stevies) - Gold winner under Company of the hospital in UAE – NMC Royal Hospital in Year - Health Products and Services – Large: NMC Khalifa City

114 2016 - NMC establishes a presence in the long- Operations and Management term care segment in Saudi Arabia NMC manages and operates healthcare 2016 - NMC expands its fertility services business facilities for investors, government and other to Denmark and Brazil non-healthcare entities. This expertise extends 2017 - NMC acquires Al Zahra Hospital Sharjah, across the entire lifecycle of a hospital from one of the largest and oldest hospitals in UAE conceptualisation to full scale-up and steady state operations. PRODUCTS NMC manages the prestigious Sheikh The product NMC offers is serving the diverse Khalifa General Hospital in Umm Al Quwain healthcare needs of its patients. NMC has under the patronage of UAE Ministry of developed specialised verticals within the broader Presidential Affairs, thereby becoming the only healthcare delivery platform with specialisation- local healthcare provider in UAE to manage specifc capabilities and brands. a government hospital. NMC has played a pivotal role in securing JCI Accreditation Multispecialty Network for the 205-bed hospital which has been NMC’s multispecialty vertical is a network of consistently delivering high quality care to specialty hospitals, day surgery centres, medical the residents of Umm Al Quwain. NMC is centres, and pharmacies across UAE, making it managing healthcare operations at several one of the largest of its kind in the country. At the other prestigious institutions including Abu heart of this multispecialty network is NMC Royal Dhabi Crown Prince’s Court, UAE University, Hospital in Khalifa City - UAE’s largest hospital in Sheikh Zayed Grand Mosque and Abu Dhabi the private sector with a built-in capacity of 500 Investment Authority among others. beds. NMC Royal Hospital serves as a tertiary a year of suffering from a stroke and complete referral centre with 24 hours emergency services, paralysis of the body, continue to motivate NMC integrated ambulance services, stroke and cardiac Distribution to offer nothing but the best to their patients. care. The hospital’s state-of-the-art, electronically NMC’s Products and Consumables division is NMC does not restrict itself to providing integrated critical care units include dedicated one of the largest in the UAE. Over the past 40 medical care to its patients but always tries to cardiac, stroke, paediatric and neonatal intensive years NMC has built a portfolio of international ensure that the patients can lead fulflling lives care units with round the clock intensivist cover. and regional brands, sold mainly on exclusive basis ahead. Long-term residents need more than NMC is developing advantages around branded, by NMC to local retailers. Their portfolio covers medicine – they need physical, psychological and highly identifable and focused specialty centres of diverse product areas including pharmaceuticals, social care. Through cases like that of Yusra, who excellence covering eyecare, surgery, heartcare, medical equipment and consumables, veterinary is currently pursuing a degree in art and plans obstetrics and gynaecology, neonatology and products, personal care and household care to open a gallery of her own are an indication paediatrics, cancer care, dentistry, urocare, products, food and beverages, home improvement that NMC continues to be successful in helping neuroscience, orthocare, diabetes and endocrine products and education supplies. its patients integrate back into the community care, dermacare, ENTcare and gastrocare. through its compassionate care plans that included PROMOTION hiring of an art tutor to come and teach her. Prior Maternity and Fertility NMC continues to abide by its objective of to her treatment therapy at ProVita, Yusra had NMC’s maternity and fertility vertical offers creating healthier and happier communities. The spent majority of her life in ICUs, suffering from patients an integrated continuum of care with NMC Annual Health Index is a unique initiative degenerative neuromuscular disorder. It is such coordinated seamless service offerings including:- that strengthens its efforts to promote a healthy success stories of our patients that drive Local IVF treatments of the highest international lifestyle and create a healthier society. Assessing the people at NMC to provide the highest standards at Fakih IVF Dubai and Abu Dhabi. the physical, social and emotional wellbeing of quality of care in a compassionate and patient International referral to Clinica Eugin and its UAE residents, the Health Index provides trending friendly environment. wider fertility service offering Maternity services data for the development of public health policy. NMC has earned the trust of millions, thanks in NMC hospitals such as Brightpoint Royal The fndings of the Health Index have allowed to its dedication to providing superior healthcare Women’s Hospital. NMC to design the most appropriate public outcomes, compassionate care, and a sincere health education and screening programmes. commitment to the overall well-being Long Term and Home Care With diabetes and cancer emerging as the most of the community. NMC marked its entry into the long term and signifcant health risks, 200 community initiatives home care vertical through its acquisition of were undertaken in 2016 to raise awareness. www.nmc.ae ProVita and Americare, the leading provider NMC supports its doctors in undertaking a of home healthcare services in the country. broad range of research and publishing articles Through this vertical, NMC provides long in international journals. NMC also conducts term care for severely ill, ventilated patients research in collaboration with the universities of THINGS YOU DIDN’T KNOW ABOUT at internationally accredited standards. People Barcelona, Milan, Cardiff, Leeds and Ghent in order suffering from congenital neuromuscular disorders, to gain better knowledge of fertility and help more NMC muscular dystrophy, ALS, and other neurological women achieve their dream of motherhood. impairments, and previously restricted to Hospital l NMC is the only healthcare provider in UAE with a presence in fve cities – Abu ICUs are taken care of in a home-like setting and BRAND VALUES provided an opportunity to integrate back into the Dhabi, Al Ain, Dubai, Sharjah and Umm Al Care. Community. Compassion. These are the core Quwain. society. values behind the NMC brand. Believing in the l Besides UAE, NMC facilities are located ethos “Look at the pulse of in Saudi Arabia, Oman, Spain, Italy, Denmark, the patient, not the purse”, Brazil and Colombia. NMC’s patient-centred care l NMC acquired Al Zahra Hospital Sharjah delivery process has not only for US$ 560 million in 2017. brought in appreciation from l ProVita, the leading provider of long term their patients, but has also acute care in the country and a part of the earned NMC recognition NMC family, has expanded into Saudi Arabia. from the payers and l Combining the expertise of Clinica Eugin, regulators alike. a leading fertility services provider in Europe, Being in the business of and Fakih IVF, the leader of IVF market in the providing care, NMC has the Middle East, NMC ranks among the top three opportunity to infuence the fertility providers in the world. lives of its patients. The cases l With a market capitalisation of US$ 4.5 of patients like Alfonso, who billion, NMC has provided a shareholder participated and completed return of over 700% since its IPO in 2012. the Dubai marathon within l NMC Trading is the authorised distributor in two months of undergoing UAE for several prestigious brands including fve coronary bypass grafts Nestle, Nivea, Himalaya, Siemens, Pfzer, 3M or Gary, who climbed to the Hybrid Operating theatre at NMC Royal Hospital, Khalifa City, Abu Dhabi etc. Everest base camp within