One Bank, One UniCredit. 2018 Annual ReportAnnual 2018 Annual Report unicreditbank.ru One Bank, One UniCredit. Our strategy is clear and long-term. We are transforming the Group to build the bank of tomorrow for our extensive client franchise. Everything we do is designed to make UniCredit a true pan-European winner. Financial Highlights change 2018 2017 2018-2017 ASSETS AT THE END OF THE YEAR, RUB million Total assets, including 1 362 616 1 186 142 14.9% Loans to customers 863 151 668 523 29.1% Securities 52 506 128 273 -59.1% LIABILITIES AT THE END OF THE YEAR, RUB million Total liabilities, including 1 166 853 985 908 18.4% Amounts due to customers 1 015 641 827 103 22.8% Amounts due to credit institutions 87 970 85 427 3.0% Total Equity 195 762 200 233 -2.2% CAPITAL (CB RF) AT THE END OF THE YEAR, RUB million Total capital 216 682 201 393 7.6% CAPITAL (BASEL II AND BASEL III) AT THE END OF THE YEAR, RUB million Total capital 208 829 205 334 1.7% PROFIT FOR THE YEAR, RUB million Net interest income 41 048 41 260 -0.5% Non-interest income 8 189 10 407 -21.3% Operating income 49 237 51 667 -4.7% Impairement -10 312 -11 164 -7.6% Net income from financial activities 38 926 40 503 -3.9% Operating costs -19 023 -17 788 6.9% Share of gains of associate 955 0 100% Gains/(losses) on disposal of fixed assets 4 -1 -666.0% Profit before income tax expense 20 861 22 714 -8.2% Income tax expense -4 157 -4 657 -10.7% Total profit for the year 16 704 18 057 -7.5% KEY PERFORMANCE INDICATORS Return on average equity (ROE) 8.4% 9.5% Return on average assets (ROA) 1.3% 1.5% Total capital ratio (Basel II and Basel III) 18.9% 20.0% Central Bank of Russia N1 capital adequacy ratio 16.1% 18.2% Cost/income ratio 38.6% 34.4% STAFF Number 4 066 4 044 1% GEOGRAPHY Branches in Moscow 38 38 0% Regional branches 52 53 -2% RepOffices 10 11 -9% Offices in CIS 1 1 0% Total Number of Offices 101 103 -2% AO UniCredit Bank · 2018 Annual Report 3 Banking that matters. We are dedicated to creating tangible value for all our clients, employees and stakeholders by providing real solutions to real needs. Everything we do is grounded on ethics and respect. Contents Financial Highlights 3 Chief Executive Officer’s message 6 Ethics and respect: Do the right thing! 8 Highlights 10 A pan-European Winner 11 Business Growth 12 Transform 2019 Milestones 13 Message from the Chairman of the Supervisory Board 14 About UniCredit Bank 16 Strategy and Results in 2018 19 Message from the Chairman of the Management Board 20 Main Achievements in 2018 22 Report on the Bank’s Activities 24 Macroeconomics and the Russian Banking Sector in 2018 24 2018 Financial Results 28 Assets and Liabilities Management 32 Corporate and Investment Banking 34 Retail Banking 42 Risk Management 48 Global Banking Services 56 Sustainability 60 Human Capital Management 61 Responsible Resource Management 63 Charity 64 Support of Culture and Arts 67 Support of Sports 67 Management 68 Contact Details 73 Consolidated Financial Statements and Independent Auditor’s Report for the Year Ended 31 December 2018 77 Statement of Management’s Responsibilities for the Preparation and Approval of the Consolidated Financial Statements for the Year Ended 31 December 2018 78 Independent Auditor’s Report 79 Consolidated Statement of Financial Position 84 Consolidated Statement of Comprehensive Income 86 Consolidated Statement of Changes in Equity 88 Consolidated Statement of Cash Flows 89 Notes to Consolidated Financial Statements 90 AO UniCredit Bank · 2018 Annual Report 5 Chief Executive Officer’s message We are focused on sustainable business growth, based on ethics and respect, to ensure UniCredit remains a pan-European winner. Jean Pierre Mustier Chief Executive Officer 6 2018 Annual Report · AO UniCredit Bank Dear Shareholders, Thank you for your valuable, ongoing support. We are leveraging on digitalisation to transform We have closed a second, successful year of our our operating model, with an improved cost Transform 2019 strategic plan. UniCredit is a solid reduction. We will continue to enhance the bank with strong capital ratios and an unstinting customer experience through simpler processes, focus on value creation for all of its stakeholders ensuring greater efficiency and effectiveness. through innovative commercial actions, digital transformation, enhanced risk management, We continue to maximise commercial bank transparent corporate governance and key social value thanks to a renewed and dynamic focus impact banking initiatives – based on ethics and on our clients, pursuing a multichannel strategy respect. For us this means doing the right thing. with best-in-class products and services. Our CIB is fully plugged into the Group’s strong commercial As the banking industry continues to evolve, banking and focused on supporting the real UniCredit will stay focused on “what matters” – economy. the changing needs of our customers – to protect the value of our business and ensure sustainability. Finally, I extend a warm welcome to Fabrizio Saccomanni, our new Chairman. Our strategy is One Bank, One UniCredit: we are Fabrizio’s significant experience in international and will remain a simple, successful, pan European monetary and financial cooperation, particularly commercial bank, with a fully plugged in CIB, in terms of supervisory and regulatory knowhow, delivering a unique Western, Central and Eastern brings great value to our Group. European network to our extensive and growing client franchise. Together we have started to actively prepare for the next strategic cycle. We will focus on the The combined energy, commitment and hard work development of our business activities and the of all UniCredit team members is what allows us to continued optimisation of our processes, while deliver tangible results. We confirm our Transform providing all colleagues with a best in class work 2019 targets: net profit target of 4.7 billion Euro environment and experience, to continue to and a RoTE of above 9 per cent, with our Group attract the right people. This begins with an even Core RoTE above 10 per cent. more energised leadership team, and a changed leadership structure, that will bring this new We will maintain a strong capital position by strategy to fruition. generating solid profits and ensure we have a comfortable MDA buffer. Our CET1 capital ratio We will keep working hard to ensure that UniCredit is fully loaded and compliant with all regulatory remains a true pan-European winner. requirements. The UniCredit Group fared well in the EBA stress test results, with one of the highest Sincerely, CET1 ratios compared to Eurozone peers. Jean Pierre Mustier Chief Executive Officer In terms of asset quality, we have decisively UniCredit S.p.A. continued to de-risk our balance sheet, completing the final phase of Project FINO. Our disciplined risk management strategy is ensuring improved asset quality as well as high quality origination across the Group. We are fully on track for the accelerated rundown of our Non Core portfolio, brought forward by four years to 2021. AO UniCredit Bank · 2018 Annual Report 7 Ethics and respect: Do the right thing! UniCredit’s Board and Senior Management consider that the way in which results are achieved is as im- portant as the actual results. Therefore, the following Group Values and guiding principle should guide all employees’ decisions and behaviors irrespective of seniority, responsibility and geographical area: “Ethics and respect: Do the right thing!” Group Values are designed to help all UniCredit employees, to guide their decision-making and their be- haviours towards all stakeholders in their day to day activities. In particular, such Values require: • compliance with the highest ethics standards – beyond banking regulation and beyond the law – in relationships with clients, colleagues, environment, shareholders and any other stakeholders; • fostering a respectful, harmonious and productive workplace; to best protect the Bank, its reputation and to be an employer and a counterparty of choice. Group Values underpin a set of core guidelines that further clarify expectations about the way to work as One Team, One UniCredit and support employees in the fulfillment of UniCredit Five Fundamentals. The spirit of each of these values is extremely important and it will be the subject of more detailed policies that will be developed or updated in the coming months. Group values in day to day activities • “Ethics and respect” mean fairness towards all stakeholders in order to achieve sustainable results. UniCredit colleagues, irrespective of seniority, responsibility and geographical area, are expected to do the right thing in their daily activities and to be fair towards all stakeholders to gain and retain their trust. • “Ethics and respect” apply to all Group policies. “Ethics and respect” values are based on a long term view of the Group business activities and relationships with stakeholders as well as a comprehensive view of the internal and external working environment. Business policies require care to ensure that responsible sales approach work in harmony with balanced, fair and respectful customer interactions, enabling the achievement of sustainable business success and long-term targets. Targets and other business results are not considered achieved if they are not met in compliance with the Group Values, related policies and the requirements that flow from them. • “Ethics and respect” guide interactions amongst all Group employees. UniCredit colleagues are expected to contribute in their daily activities toward creating and maintaining a work environment that is as respectful and harmonious as possible, eliminating intimidating, hostile, degrading, humiliating or offensive behaviors and words.