Journal of LiquidFeedback in Large- scale Civic Contexts: Framing Social Multiple Styles of Online Media for Participation Giulia Bertone, Fiorella De Cindio, Organizations Stefano Stortone Volume 2, Number 1 Published by the MITRE Corporation Journal of Social Media for Organizations ____________________________________________________________________________________________ LiquidFeedback in Large-scale Civic Contexts: Framing Multiple Styles of Online Participation Giulia Bertone,
[email protected] Fiorella De Cindio,
[email protected] Stefano Stortone,
[email protected] ABSTRACT Growing distrust in government is accompanied by new opportunities for civic involvement through online technological platforms. LiquidFeedback is one of the most interesting, as it embeds innovative features to support online deliberative processes. Designed as an intranet tool for closed, homogeneous groups, the software has also been used in large civic contexts involving citizens at large. This paper presents and analyses two large-scale deliberation projects where thousands of Italian citizens used the LiquidFeedback platform. The analysis aims to understand how well this software serves as a platform for people to gather ideas, draft proposals collaboratively, and then rate them by degree of consensus. We consider the political context for these field cases and their socio-technical design choices, look at how LiquidFeedback enables citizen participation, discuss politicians’ accountability in terms of online activity, and report participants’ assessment of the two projects. Our analysis adapts existing frameworks that match different participation styles to profiles of activity in online communities. KEYWORDS LiquidFeedback, large-scale ideation and deliberation, online deliberation, democracy, civic participation. INTRODUCTION Manuel Castells, the well-known sociologist and author of The Rise of the Network Society (Castells, 1996), recently studied protest movements worldwide that arose in the wake of dramatic economic crisis.