Do Let Us Know ! Royal Opera House La Monnaie
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Any complaints about Contact details our services ? ... Do let us know ! Royal Opera House la Monnaie Day in, day out, our staff is ready and waiting to help you at Royal Opera House la Monnaie. They • tel : 02 229 13 98 do everything in their power to provide you with • address : an excellent service. 5, Place de la Monnaie 1000 Brussels Even so, you may feel that a certain issue has not • e-mail : [email protected] been resolved to your satisfaction. • website : www.lamonnaie.be/en If there are any errors to be rectified, you can always contact the employee in charge of your personal file directly. If the person in question is unable or unwilling to Do let us know ! help you, you are welcome to file a complaint. Our complaints department will then look into your complaint, offer you a solution or rectify the error. By submitting your complaint, you actually help the Royal Opera House la Monnaie to avoid similar complaints in the future and allow us to improve our modus operandi and service provision. In short : Any complaints about our services ? ... Do let us know ! Responsible publisher : Peter de Caluwe 5, Place de la Monnaie - 1000 Brussels © 2019 Who can file a What types of What can you expect complaint ? complaint will not be once you have submitted considered ? your complaint ? Any person, company or institution using the services of the Royal Opera House la Monnaie The following complaints will not be You will receive an acknowledgment of receipt is free to file a complaint. taken into account : featuring a unique registration number. Within • anonymous complaints 30 days, you will receive: • complaints about facts that occurred years ago • a reasoned reply • complaints that do not come within • a rectification the remit of Royal Opera House la • a solution Monnaie What type of complaints can Every year, we evaluate all the complaints we be submitted ? have received and draw up an action plan to enhance our modus operandi and service You are welcome to file a complaint if you are provision. dissatisfied with : How to file a complaint ? • the service or a product you received Still no solution ? • the quality of the service provided You can contact our complaints department : • the manner in which our staff dealt with Should you feel dissatisfied with the help of our your issue •by tel : 02 229 13 55 complaints department, you are welcome to • the enforcement of legislation •by e-mail : [email protected] contact the Federal Ombudsman. The Federal •by post : Ombudsman is entirely independent, does not Do bear in mind however, that your complaint Royal Opera House La Monnaie form part of Royal Opera House la Monnaie Complaints - postbox 25 must relate to matters that come within the and will examine your complaint free of charge remit of the Royal Opera House la Monnaie • Leopoldstraat 23 - 1000 Brussel Contact details : www.federaalombudsman.be Leuvenseweg 48 postbox 6 1000 Brussels Freephone number 0800 99 962.