CES 15 Event Guide Aw Layout 1
EVENT GUIDE CUSTOMER ENGAGEMENT SUMMIT 2015 THURSDAY, 26 NOVEMBER 2015 VICTORIA PARK PLAZA, LONDON How Artificial Intelligence, the Internet of Things, Robotics and Automation will change the way we work and engage with our colleagues and customers customerengagementsummit.com @EngageCustomer @EngageEmployee #EngageSummits engagecustomer.com GOLD: PLATINUM: SILVER: CUSTOMER ENGAGEMENT COMMUNICATIONS COLLABORATION Deploy in the cloud or on premise WELCOME A very warm welcome to the fourth Customer Engagement Summit, the biggest event of its kind in Europe, and the only joined-up customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer experience and retention, employee engagement, business performance and profitability The Summit this year draws on the success of our first three networking opportunities, and of course a splash of entertainment Summits and is bigger and better than ever, with more streams, to end the day. more speakers, more thought leadership, more case studies and more opportunities for high level yet informal networking. This year’s Summit will highlight the sheer pace of change in a world where technology is driving rapid changes in customer and Our world class programme includes case studies featuring more employee behaviour and where organisations are having to than 30 organisations such as British Airways, Jaguar Land Rover, transform themselves in order achieve sustainable success in this Travelodge, Google, Amazon, Facebook, NHS, Mars, Virgin Media, Brave New World of engagement. AMEX, Barclays, News UK, Virgin Atlantic, Unilever, HSBC, Royal Yacht Britannia, Nationwide, Three, McDonald’s, Tesco, Lloyds, The backcloth to today’s Summit is a growing recognition at board The 02, Yahoo, John Lewis Partnership and many more.
[Show full text]