Cisco Live 2017 Cap by Completing the Overall Event Evaluation and 5 Session Evaluations

Running Digital Services IT – Faster, Cheaper, Better

Richard Gore – Cisco IT Senior Manager Information Technology

Faster

Better Cheaper Agenda

Continuous IT as a Cloud Delivery Service

Archi- Design Where ProcureAutomated Install Config- Secure Is It tect Can We Self-Service ure Ready? Put It? Provisioning Manual

Capacity Policy-Based Built-In On-Demand Provisioning Governance

1. CCIX (Websphere App Server) Internal & External. WAS 6.1 & 7.0

2. Weblogic App Server Internal & External

3. Oracle Business Intelligence (OBIEE) Internal & External

4. Database Schema on 250+ ERMO databases 5 Web Service Gateway Internal & External 6. Apache Webserver Internal & External (DMZ) 7. Oracle Databases Standalone, RAC

8. MS SQL Server Databases Standalone

9. Enterprise Service Bus (CESB) Oracle Service Bus

10. Application Messaging (MMX) Tibco JMS Queues & Topics 7

Java Virtual Business Oracle DB Lightweight Portal Server Oracle ERP High Frequency Machine Intelligence Schema, App Hosting Container, Vir Portal (eBiz) (Perl) Websphere, Weblogic (OBIEE 10g, 11g) Database Composite Data Data Event Passive Data RT Data Replication Business Events Transformation Propagation Replication Offerings CDB, GoldenGate (BE : BPIM) (BW : BPIM) (ADB : BPIM) (Cloning, Batch)

High Frequency Front end App DB and SQL SQL Server App Introspection End to end Tuning Tuning Perf Mgmt Component Schema / Database Offerings Oracle Custom Performance Web Server Authc/z for DB Security Products Testing Redirect, Proxy, Secure Req Tunneling wireless/VPN…

PSync OAM WSG Messaging AtA Foundational Usage Analytics Capacity Mgmt Foundational User/Resp Directory ASP Federation Capabilities State Mgmt (Data) Reporting SS Admin Offerings Prov. Services Service Svc. EndPt Vir. Config Mgmt Costing Assur. Web App Services Agile PLM Global RF Scanning Web Content Code Source Code SSD LAMP, NGINX, Low Frequency New Demand NoSQL Hosting Deployment Mgmt Analytics PHP Large File Xfr Proj & Portfolio Dist. Computing PaaS Offerings SAP ERP Services (FTP) Mgmt Services framework

IaaS Services Data centre Storage Compute Network

8 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Update: June 2014 Impact of Private Cloud & Automation Sustained YoY TCO(1) reduction – provisioning from days to minutes TCO Virt. E2E Prov. TCO ($ per Qtr) Virtualization Rate E2E Provisioning (Days) Rate (%) (Days) ($ Per Qtr) 100% 60 Virtualization 95% -33% 92% E2E I+P(1) = 45 days 75% 45 70% -37%

50% 30 -26%

E2E I+P(1) 25% 15 = 7 days E2E I+P(1) E2E I+P(1) = VM = 15 Automated 5% 17 days mins. Provisioning Circa 2009 Q2 CY12 Q2 CY14 = Q2/Q315 mins CY16 Legacy Bare Metal • UCS adoption • CITEIS Gen 2 • ACI Network architecture based Data Centre • Compute Virtualization • PaaS enablement • Process automation • Storage optimization • Open Stack/ Open Shift • SAN/NAS/CEPH (1) E2E I+P = E2E provisioning time for both Infra & Platform components of the bundle (2) TCO for typical Bundle covering Compute: 24 servers (Bare Metal or Virtual); Storage: Six TB (SAN/NAS/CEPH); DC Nw: Traditional  ACI; Platform: One DB Schema, 10 JVMs, Weblogic, MMX (messaging), BPIM, WSG, Apache, OBIEE 9 Developer's chosen process: Agile code development

Image: http://commons.wikimedia.org/wiki/File:Agile-vs-iterative-flow.jpg (Licensed Under Creative Commons)

plan code build test deploy release operate

Dev/Ops

Continuous Delivery

DevOps Continuous Integration Agil e Value

Inspired by: http://www.collab.net/solutions/devops

API rich Cisco 2-way human & platform interaction Spark

13 Plan Develop Continuous Automated Deploy & Adapt & Scale Build Testing Release

Development

Developers Staging Static, Pre-Build,

Post-Build and Production Product Post-Deploy tests Owner Scrum Application Master Source Code Management Prioritised Sprint Snapshot Release Control Gates

100%

80% 82% 73%

63% 60% 62% 55% 56% 49% 51% Waterfall 45% 44% Agile 40% 38% 38%

27%

20% 18%

0% Q4FY14 Q1FY15 Q2FY15 Q3FY15 Q4FY15 Q1FY16 Q2FY16

+12% +37% -17%

97% 92% 60% 79% Increase in number Quality Reduction in Vulnerabilities of capabilities improvement vulnerabilities on-time delivered closures

Business Speed Security Outcomes

Devices Collaboration Software Network IT Infrastructure & Platform Services

Laptops & Email & Instant Desktop Corporate Desktops Calendaring Messaging Software Network

CITEIS Application & Web Services WebEx Web Conferencing Smartphones & Mobile Home & Remote Social Tablets Apps Access

Datacentre Datacentre Computing Network

IP Phones Telepresence & Video - Live & Partner & Voice Video On-Demand Connection Conferencing Web (Extranet) Applications Database Strategic & Accounts Hosting & Innovation & ERP Product Validation Printers Content Management 19 What is “IT as a Services Organisation”?

A business model for running IT that delivers value as defined by IT’s clients/customers in a cost-effective manner.

IT is a Service Competition Provider / (Shadow IT) Broker – Business concept of within a customers Business Financially responsible, cost transparency, Quality & User investment value Experience© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public IT Service Examples

Infrastructure Services Human Resource Management System/App Infrastructure Data Centre Storage Workforce Management lication Based

Storage Area Workforce Network Attached Recruitment Storage Network Information Mgmt.

IT & Business Relationship User Devices Management User/Workfor Laptops & Desktops IT Operating Cisco on Cisco ce

Consulting & Content & Lenovo Lenovo Apple Events Engagements Collateral Laptop Desktop MacBook

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Standard IT Service Metrics for Quarterly Review Quality Risk Cost • Total Remedy Case Count • Resiliency • Total Cost • Service Restoration • Compliance - Audit (SOX) • CtB Cost • Service Request • Compliance - Lifecycle • RtB Cost • PDF • Security • Biz Impacting Incident Count • RTB Direct Cost • Biz Impacting Incident Duration(Hrs) • RTB Chained Cost • % of Biz Impacting Incidents Meeting • RtB Unit Cost Resolution SLA • % Recurring Biz Impacting Incidents User Experience Leverage • Usability Speed of Delivery • Business Value • Total # of Units • Service Quality • Service Leverage Index

• Support • Time to Provision • Overall UE Index • Time to Capability

• Single source of truth (SSOT) for IT Services • Single location for users to request IT services

• Defines and governs the service taxonomy, framework & service roles • Subset of the IT Service Portfolio

• Enables IT service costing, investment planning and • Presents the operational and requestable services & quarterly service reviews offerings from the IT SP

Convey Urgency Align Leadership Define the Destination

Build Commitment Embed in Existing Process

Private Cloud at Cisco Flexible infrastructure at lower cost with Cisco Intelligent Automation for Cloud.

How Cisco is Using Platform as a Service (PaaS) delivery and ACI – blog, John Manvile, Cisco IT Infrastructure SVP

How Cisco IT Delivers a Robust PaaS for Application Developers – blog, Michael White, Cisco IT cloud director

The Origins of Fast IT – blog, Rich Gore, Cisco IT senior manager

Agile in Action – eStore and Minimum Viable Product (MVP) – blog, Carolin Te Aika, Cisco IT development program manager

DevOps Toolchain for Continuous Application Delivery - The DevOps toolchain gives our application teams a centralised set of tools to use throughout the software development lifecycle.

How Cisco IT Transformed into a Services Organization IT as a Service model boosts IT business value.

IT Strategic Investment Planning Unified business and technology architecture fuels Cisco IT investment planning. eStore for IT Services Cisco IT's eStore replaces multiple service request systems with a unified service catalogue for ordering any type of IT service.

ITAAS: Building a Services Organization How Cisco IT customer care created a successful ITaaS organisation.

IT Operating Model New way to manage IT investments supports innovation, improved architecture, and stronger process standards for Cisco IT.

IT as a Services Organization Cisco IT defines the service roles required to successfully complete its transformation to a services organisation. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public Complete Your Online Session Evaluation Give us your feedback and receive a Cisco Live 2017 Cap by completing the overall event evaluation and 5 session evaluations.

All evaluations can be completed via the Cisco Live Mobile App.

Caps can be collected Friday 10 March Learn online with Cisco Live! at Registration. Visit us online after the conference for full access to session videos and presentations. www.CiscoLiveAPAC.com