Believe We believe good things stand the test of time

MY GENERATION ALL-NEW 2019 COROLLA HATCH! PASSION & PERSEVERANCE – MEET OLIVIA McTAGGART TRNZ MAKES ITSELF HOME AT

HAMPTON DOWNS ISSUE EIGHTEEN 2018 Contents 10 44 26 52 06

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The sports that built our nation Warehouse expansion The home straight – Richard Gee Passion and perseverance 25 Excitement is starting to build for the 2019 Hilux New 40 When commenced sales in back in 48 Toyota’s high-profile involvement in New Zealand motorsport is set 06 National under-20 pole vault champion Olivia McTaggart Zealand Rural Games in next March. The the 1960s, its service parts warehouse was located in to continue for a long time. Its motorsport arm, Toyota Racing New is a rising star in her field. The 17-year-old Aucklander and event, which drew more than 30,000 participants this year, Wellington. After relocating to Palmerston North in Zealand, is now well established at its Hampton Downs Motorsport 4:40-metre vaulter offers a glimpse of her world as we celebrates rural athletes and rural life in New Zealand. 1977, and with several expansions later, it is currently Park facility in North Waikato, where the fleet of Tatuus single-seater introduce her as Toyota’s youngest ambassador. undergoing its biggest extension yet. race cars used in the annual Castrol Toyota Racing Series (TRS) and thankyouTM some of the 86 sports coupes are based. Body positivity 30 thankyouTM is a social that commits 100 per cent of True Guardians 10 The idea of talking to your kids about body image might its profit to help end global poverty. Its mission is to empower 44 Two years on from the launch of the Toyota Kiwi Peace of mind – Kellie Gillibrand feel as natural to you as flying to the moon. Yet, this is a humanity to choose a world without poverty. Guardians programme, more than 29,800 Kiwi kids 52 Insurance plays an important part in people’s lives by taking away conversation that you don’t want to miss. Jo Batts from have connected with nature and become guardians of the worry and helping the whole community. It gives peace of mind, Power to the people Parenting Place provides some useful starting points. the land and sea. allowing people to get on with their lives. Find out more about Toyota With less than two years to go until the Tokyo 2020 34 Vehicle Insurance and meet new CEO Simone Labady. My generation , the focus for Toyota is shifting towards Edge of your seat – Richard Gee 14 The all-new 2019 Corolla hatch featuring a bolder, dynamic mobility for all society. Globally, Toyota has offered a US$4 46 The sixth Toyota 86 Championship will once again be Path to success exterior design and a more rewarding driving experience, is million prize pool to uncover innovative and ground-breaking a major focus for domestic motorsport fans, and will 54 For four years, four groups of graduates have embarked on careers set to remain New Zealand’s best-selling passenger car. technology to assist people with lower-limb paralysis. unquestionably be the busiest and most closely fought with Toyota through the Dealer Graduate Programme, with the next championship in the history of the category. recruitment drive happening as Believe goes to print.

We’re in our ninth year of Believe magazine and our circulation just keeps growing!

It’s a great problem to have and already, please update your details at There are tips on how to talk to inspire people to push onward – past If you have an appetite for we want to keep sharing with our www.toyota.co.nz/webelieve. We your kids about body image – a topic their finish lines, towards their motorsport, there’s plenty inside as customers what’s happening in our think you too will appreciate that we that is important to myth-bust the impossible goals. See page 34. the season kicks off. As we go to print world at Toyota. In a bid to create are on a mission to save our planet barrage of messages we are faced 17-year-old Olivia McTaggart was the sixth Toyota 86 Championship a more sustainable future for the and reduce our carbon footprint. with about how good we need to look a competitive gymnast for 10 years is expected to start with a full field magazine, we’ve had to make some The cover of Believe represents a to be loved and accepted. Parenting before changing to pole vaulting. She of 17 drivers taking the track at the Kirsty Morris-Rickard changes to who receives hard copies. vehicle iconic in New Zealand: the Place writer Jo Batts provides some was forced to rethink gymnastics Supercars Championship event at Editor In the past few issues we’ve worked Corolla. In fact, nothing’s changed great tips on nurturing healthy following a back injury in 2014. She Pukekohe Park (early November). hard to create a better user experience except everything in the 12th- self-esteem in your kids and about says she had to think of something There should be plenty of action with our Believe online version, which generation Corolla. The foldout within loving the bodies they’re in. else to do that would still deliver thrills in this series. The Castrol Toyota Editorial you can now view at www.toyota. shows some of the different generations ‘Start Your Impossible’ is the and excitement. Her teammate had Racing Series, which starts its 15th co.nz/believe-magazine-issue-18 throughout its 50-year history. We campaign that underlies the Olympic been pole vaulting, and while she season at Highlands Motorsport Disclaimer: Toyota NZ has made every We’d prefer you to receive our new believe that good things stand the test and Paralympic partnership that admits the sport was probably not the Park, Cromwell in the weekend of to ensure that the text details and specification information contained version of Believe online, but to do so of time. There’s plenty more inside Toyota has formed leading up to and best for her back, she gave it a go and January 12 and 13, also promises to in this issue of Believe are accurate as at 1 we need to ensure that our records about the all-new 2019 Corolla. beyond the 2020 Tokyo Olympic adapted. The rest is history. Now she’s be another exciting racing season. November 2018. Toyota NZ Limited reserves the right at any time to introduce any have your current email address, so Inside the pages of Believe we Games. As the Worldwide Mobility Toyota’s youngest ambassador. Her As we fast approach the festive changes deemed necessary to improve the we can let you know when a new issue have a mixed bag, which we’re sure Partner of the Olympic and Paralympic catch phrase is ‘I was told I couldn’t, season, we wish you and your vehicles shown or for any other reason. For further information contact 0800TOYOTA. is published. If you have not done so will appeal to a range of readers. Games, we share the vision to so I did’. Page 06 has her story. families safe and happy motoring.

Believe 1 As we approach the end of 2018, it is an opportunity to reflect on the year ending as well as look forward to what the future might hold.

I’m writing this at a time when the world in global oil prices, consumer behaviour per cent) reductions in emissions is recovering from some cataclysmic is starting to change significantly. compared with a conventional weather events: massive storms and Toyota’s sales of self-charging, electric internal combustion engine, but floods in the eastern United States and hybrid and plug-in hybrid vehicles have don’t have the range/recharging Indonesia, wild fires in western USA, risen by over 40 per cent in the past issues of a pure electric vehicle. and incredibly hot summers in Europe. two years; our sales of electric used Toyota believes that the best As Jacinda Ardern has said, climate vehicles imported from Japan have source of electricity for motor change is her generation’s nuclear-free tripled. Even more growth is expected vehicles may not be a conventional moment, and this certainly seems to in 2019 as we introduce additional lithium-ion battery at all. Ultimately, be the topic of the times. Several years electric vehicles. We are working hydrogen may be New Zealand’s, ago New Zealand made commitments towards having an electrified version and the world’s, best mobility at the Paris Climate Change Conference of every vehicle available by 2025. power source. To make clean and certainly 2018 has seen significant The electric vehicle is ideal for New hydrogen one needs water and government action to determine how Zealand because we are blessed with renewable electricity (things we we can meet those emission-reduction a high proportion of our electricity have in abundance) and when it commitments. There has been a being generated from renewable, powers an electric car, the only significant report from the Productivity low-carbon sources. We don’t have emission is... water. New Zealand Commission and a consultation on to burn coal to generate electricity. is starting to explore this as a restructuring the Emissions Trading Batteries still have some challenges future energy source. Toyota Scheme, and negotiations between in terms of range, lifespan and already sells a hydrogen fuel cell the parties on a Zero Carbon Act recharging times and infrastructure, car in some markets – this may are apparently well advanced. so our main focus has been hybrids: well be the way of the future. Meanwhile, with growing public self-charging and plug-in hybrids. awareness of climate change and a surge These still deliver significant (30-60 Alistair Davis

TOYOTA’S SALES OF SELF-CHARGING, ELECTRIC HYBRID AND PLUG-IN HYBRID VEHICLES HAVE RISEN BY OVER 40 PER CENT IN THE PAST TWO YEARS

Prius

Believe 3 Core strength relates to increased chassis stiffness and a lower centre of gravity, a more rigid body, new suspension systems and a greater use of high-strength steel to provide balanced handling and ride and a more engaging drive. This is to improve the basic performance of the core (or essential structure instead of parts) parts and raises the level of all Toyota vehicles. Under Mr Toyoda’s brief to develop designs that Neeraj says past Toyota designs had relied on consumer stir people’s emotions and make them want to drive a studies in its larger more conservative markets like the Toyota, the designers and engineers are working more United States and Japan and a high degree of internal collaboratively from the outset to develop vehicles that consensus at Toyota Motor Corporation. connect on an emotional level, says Neeraj. “TNGA is providing more fun to drive cars and giving “It’s no coincidence this has started with the TNGA designers the to produce stronger more platform that is the basis of the new vehicle line-up.” attractive styling,” says Neeraj.

TNGA HAS FIVE DOMAINS, INCLUDING SATISFYING TO DRIVE BY EVERYONE: 1 Driving Quality: Making vehicles that are satisfying to drive 2 Comfort: Making drivers want to keep on driving by creating an enjoyable sensory experience 3 User-Friendliness: Smart technology that enriches the daily driving experience – including everything from luggage space to fuel consumption designdesign 4 Pride of Ownership: State-of-the-art environmental performance teamed with sophisticated styling 5 Security: Creating a strong body that protects the driver and passenger, then adding world-class security features.

New era of stylish, dynamic, UnleasUnleasemotional design at Toyota hedhed Toyota’s designers have been unleashed and given the freedom to produce stronger and more attractive styling, made possible by the new Toyota New Global Architecture (TNGA) platform. The latest Prius Prime Plug-in Hybrid, C-HR and Camry, and the recently launched new-generation Corolla, are a result of Toyota’s global president Akio Toyoda challenging the company’s designers to create cars that speak to people’s emotions. “Our designers are car enthusiasts and have answered Toyoda-san’s challenge, says Neeraj Lala, Up until recently Toyota had 105 architectural platforms. Now, thanks to TNGA, Toyota New Zealand’s General Manager of Product and New Vehicle sales. the number of platforms has been reduced to five. Just as athletes build their core “They are devoting their working life to designing desirable cars that look great and provide an strength to maximise their performance, Toyota is working on improving the vehicles’ engaging driving experience for a new generation of motorists.” core components. To accomplish that goal and to enhance each model’s unique The TNGA platform has allowed styling freedoms such as lower rooflines and bonnets that weren’t features, these new platforms will share their highly functional core components. possible before, leading to visually distinctive designs with more appealing proportions. The goal wasn’t to deliver just functional benefits, such as driving quality or economic That’s because TNGA is built on two pillars: CORE STRENGTH AND EMPHASISED PERSONALITY. performance. Great focus was placed on more of the emotional value that cannot be measured, such as the feeling of excitement when looking at or getting into a car.

4 Believe Believe 5 National under-20 pole vault champion OLIVIA McTAGGART is a rising star in her field. The 17-year- livia was a competitive old Aucklander and gymnast for 10 years before changing to 4:40-metre vaulter offers a pole vaulting. She was forced to rethink glimpse of her world as we gymnastics following a back injury in around introduce her as Toyota’s 2014. She says she had to think of Osomething else to do, that would still youngest ambassador. deliver thrills and excitement.

Her teammate had been pole vaulting and, while she admits the sport was probably not the best for her back, she gave it a go and adapted. The rest is history. While the transition was a hard one and she had to deal with her back injury, she says gymnastics helped. “In some ways, while it was hard dealing with the injury, the spatial awareness, strength and agility gained through years of gymnastics helped through this time, and I progressed pretty quickly.” After less than six months in the sport she competed at the Australian Junior Championships in the under-16 event, and won a bronze medal. AND PERSEVERANCE 6 Believe Believe 7 In 2017 Olivia broke the New Then more recently, three weeks out Since the Commonwealth Games Zealand under-17 record previously from the Commonwealth Games, I Olivia has competed in competitions set by Eliza McCartney. She broke tore a ligament in my ankle during a for two months in Europe. She the record previously set at 4:22 warm-up exercise at the nationals. was disappointed to not make then later at 4:30 and has since It was not so much the injury, but the podium, but also had some cleared 4:40, her personal best. learning how to deal with it.” She great personal achievements and “Winning bronze as an under-16 says that learning these lessons at a equalled her personal best. athlete at the Australian Junior young age has been an advantage. For now, Olivia is working on strength Championships was big for me The Commonwealth Games didn’t and speed for her New Zealand season, because I had been in the sport for produce the results Olivia had hoped for, and readying herself for another less than six months. I achieved a but they fulfilled a childhood dream to European season in 2019, in Italy and personal best in my first international return to her birthplace (the Gold Coast) then Doha, with her eye on qualifying competition and I followed it up by and compete, at only 18 years old. for the 2020 in Tokyo. winning gold at the nationals.” When asked what qualities are In terms of advice to Start Your It was about this time that needed for success, she says she Impossible, Olivia says to find Olivia realised she could go focuses on passion and perseverance. something you love, stick with it and a long way in this sport. She says you need to have passion push through the hard times – without As it is with any sport at this level, and love what you do, but alongside letting anything stop you. she says, there have been setbacks. passion is the need for perseverance She finishes by saying, “I was told I “Initially it was dealing with the and sheer grit and determination to couldn’t, so I did”. transition from gymnastics to pole push through adversity in the sport. vaulting and dealing with my injury.

Photo Credit: Alisha Lovrich Photo Credit: Alisha Lovrich I was told I COULDN’T, so I DID.

Photo Credit: 8 Believe Alisha Lovrich Believe 9 Toyota New Zealand and Parenting Place have partnered for more than a decade to build stronger New Zealand families with the values essential to a well functioning society and a successful nation. Toyota Family Journeys was launched just under two years ago, to provide roadie survival kits for Kiwi families on their road trips, packed with tips, tools and advice to ensure that parents have strategies to ease the stress of travel and make the most of family downtime for long or short car journeys. There are 100 conversation starters for The idea of talking to your children of all ages, ranging from, “If you had a superpower, what would it be?” and “If you were kids about body image in charge, what would your top five rules be?” to might feel as natural to you “How would you like to be remembered?” and “Is as flying to the moon. Yet war ever justified?” this is a conversation that Topics are included in the suite of resources available, which reflect current events and issues you don’t want to miss. Not that could affect kids and teens today. embracing this one with Toyota Family Journeys is reactive to what is your kids leaves the door ‘current or topical’ for kids and has a range of popular topics in its ‘How to talk to your kids/ wide open for somebody teen about’ range, such as pornography, alcohol else to do it for you, and and drugs and online safety – all issues that are they won’t be nearly as relevant to youth. These online tools have some cues on how to talk to these topics and raise them invested in your children’s in conversation, also providing an awareness of future as you are. the types of topic that are affecting kids/teens. There is also a treasure trove of downloadable activity sheets, videos, games and fun activities for the long haul, with podcasts coming soon too. Toyota Family Journeys also covers making the BODY most of school pick-ups and drop-offs, practical tips for making car time family time, and using travel and car trips to connect with teens. For more information on Toyota Family POSITIVITYJo Batts, Parenting Place Journeys, visit www.theparentingplace.com/ Toyotafamilyjourneys and download some useful tips.

O C P This body image stuff isn’t just for girls. Boys are equally part of this Q M E I F L V A K T L H M J V H Q E S H O A G TE HAERENGA Ō TE WHANAU C O D L V I V P J S Y P R S S A D Y P discussion. Even as adults we have a pretty hard time swatting away L I H B U O H U U U T O O E Y O F W J H E B R E N R T K O O H N K C C T C Z O E H I K R B Q A Z W T U C O G Z B G G U R V D the barrage of messages about how good we need to look to be loved. W D O E F E B U How to Play E A L I E F J E G E Y I N T L Z I B R R The object of the game is to come up with a ridiculous road trip story as a family. The Nfirst thing to X P M R W S R V M do is designate one person in the car (other than the driver!) to fill in the blanksR of the story belowW V J R Would you rather have your knees or K I L T with the parts of speech required. Print out the story and fill in the words, or write theI wordsY in R E Q elbows stuck together? G Y E Z O P T H W L A good friend of mine often reminds me that“kids are great order on another piece of paper. read the story out loud at this stage. Save the story for the very end for E O H O H P W W A N P R U O R V The writer asks each family member in turn to suggest a word to fill in the blank.A It’s important A K C Q Would you rather give up the internet for a month, F C T B S U U Z W J or allthat contact the writerwith friends does for NOT six months? K E O T R Z K Z D G hilarious effect! O D R V P B D W R I C T T M A A L H WouldAfter you all rather the blanks have a horseare filled tail, in, read the story out loud to find out what happenson your greatA K W D ” X observers but poor interpreters . By this she means that our kids Y I N V R S or familyan elephant road trunk? trip. K M T V V Y C E T H W R O O G Y Would you rather always have to say everything on Examples N B R Q E Below are a few words to get you thinking. Remember the more creative and crazyQ theL word, the N E S F your mind or never speak again? M X J C Q Wouldfunnier you the rather story always will have be! to sing, or speak H K B J B D B B Z E in rhyme? Rubbish bin SpinachS O Downtown I T T U V S R A O M K K T are awesome at inhaling advertising yet not so awesome at calling Would you rather be able to read everyone’s minds all E Piano Chicken N S R D L H P H G G the time, or always know the future? J V Y U Would youPart rather of speech always have a booger hanging C U L A Y D N A N Y from your nose, or food stuck in your teeth? F A H M Z Run Swim G Fly G W U X G S U Would you rather be gossiped about or never C W E I Z Y U C C C talked about at all? Noun = Person, place or thing Jump ExplodeV R S J Would you rather sneeze chocolate milk, M A U U N E D O L C out the lies in some of the messages used to sell stuff. So if you learn B B E S W or cry candy sprinkles? B D T Z C X H Y L Would you rather be rich and ugly, or poor and Large Silly M N W Z K P A C good looking? Q S H I K Verb = Doing word Green Slimy P C N Would you rather eat a live bug, or a dead worm? V H V music U G R Z W Would you rather be stranded on an island alone, N tuahine Hopped Rescued V seat just one thing from reading this article, let it be that to nurture the G or with someone you hate? W WouldAdjective you rather = Describing always lose, word or never play? haerenga wheel toyota Would you rather be the most popular or the Stupidly Happily sport kura driver smartest person you know? WouldVerb pastyou rather tense live = Actionhungry andtaking homeless in a third Quickly boot waka truck placeworld country, in the pastor in jail with food water and shelter? passenger healthy self-esteem of your kids, you are going to need to bravely step holiday Wow gear Hey Would you rather end hunger or hatred? whanau time AdverbWould you = Describes rather be a a child doing forever word or – | Ouch Oi often has a ‘ly’ on the end korero an adult forever? brother Would you rather get even or get over it? parents up and speak into the gap of helping them love the bodies they’re in. ExclamationWould you rather = A short always expression have to wear of earmuffs surpriseor a nose or plug? other emotion Would you rather go without television or junk food for the rest of your life?

Would you rather know it all or have it all? familyjourneys.co.nz

Would you rather only be able to whisper, or only be able to shout? familyjourneys.co.nz

familyjourneys.co.nz 10 Believe Believe 11 HOW MUCH IS TOO MUCH? EMBRACE YOUR EMBRACE YOUR EMBRACE YOUR Too much screen time has been shown to have OWN RELATIONSHIP OWN RELATIONSHIP RELATIONSHIP negative impacts on kids. Studies show: WITH YOUR WITH FOOD WITH TECHNOLOGY 0 hours Food is fuel. Our Earth generously I can feel the contradiction even now, OWN BODY Children under two should gives us this bounty of fuel that as I check my Instagram feed between It’s pretty simple, really. If our kids have no screen time. powers us through our days. Food paragraphs while writing this. But when see us obsessing about our weight, our is a gift for us to enjoy. So teach you look at the hours our kids clock up diet, how we look in our jeans, how we kids about the diversity of taste, on their devices, drinking in sumptuous want to look in our jeans, we send them balance, nutrition, energy and screenshots of biceps, bums, boobs the message loud and clear that we are 2 hours flavour. Show them how to enjoy and bikinis, it’s little wonder that their not enough. So instead of a long lecture Children from two years food so that it becomes their friend mental health has taken a hiding in the about self-acceptance, just try saying old to teenagers should and not their enemy. So instead of past decade. ideally have only two hours something really positive about yourself cursing the calories or gorging with of screen time a day. next time you are standing in front of a guilt, let your kids see you thanking the mirror – and let your kids hear it. Earth, sky and sea as you take great Spending too much time in front of pleasure in savouring what sustains the screen can lead to: Nine out of 10 Kiwi kids your body. • Negatively affected sleep patterns aged between 10 and 14 gaze at screens for longer • Attention problems than the recommended • Anxiety two hours each day.* EMBRACE • Depression YOUR • Obesity RELATIONSHIP WITH *Jamie Morton, Science Reporter, New Zealand Herald OTHER PEOPLE’S BODIES It’s pretty darn easy to slide into the role of commentating on how others are, or are not, taking care of themselves. But stop it. Just stop it. Stop Measurements of EMBRACE ? YOUR RELATIONSHIP

commenting on weight gain, weight loss, calories, W toy male action what they are eating, what you are not eating. Zip. O figures exceed even WITH LANGUAGE N

K those of the biggest When it comes to talking about body image with our kids, it’s really as much

Nothing. Instead of cussing the few kilos you would like U

O bodybuilders. about what not to say as it is about what to say. Our kids really do have a radar

to drop or gain, or even celebrating the few kilos your Y

D that picks up the nuances of our actions and our language, so paying special

friend has dropped, turn instead to kind acceptance I

D attention to what we are saying and how we are saying it really does matter. 40% of kilos full stop. Put the scales in the bin and give of mums don’t think yourself a warm hug and choose to value your they’re beautiful† (and their) relationship with your heart, health Instead of saying: Try saying: and wholeness. Every morning on the way to preschool “I should not be eating this.” “I am treating myself today.” I get my daughter to repeat this “I am off the carbs “I am making 91% motto after me: I am strong. I am of girls say their at the moment.” healthy choices.” mums are beautiful† smart. I work hard. I am beautiful. I am respectful. I am not better than anyone “I feel massive in “I am rocking else. Nobody is better then me. I am these jeans.” this outfit.” amazing. I am great. And Mummy and † Connecticut Children’s Medical Center “I feel fat in these jeans.” “These jeans are not comfy.” Daddy love me no matter what. - Palmerston North mum “I am watching my weight “I’m going to look after this right now.” precious body.” “I need to go on a diet.” “I am taking good care of myself.” EMBRACE YOUR RELATIONSHIP

WITH IMPERFECT Brought to you by: Our economy needs us to be dissatisfied so that we keep on spending. From an economic point of view this makes good sense, but from a mental health Kids are swimming in the idea that ‘you have to be beautiful to be loved’. perspective, especially for our kids, this is troubling. How can we ever arrive at Yet we, as parents, hold the keys to challenge that narrative and to truly enough when the bar keeps moving? Teaching our kids that there is an industry define the meaning of beauty with a quiet whisper of truth into their young dedicated to optical illusions can help them navigate the terrain between fantasy ears and hearts, over and over again, with a message that says, “Your and reality. Throwing a floodlight on the myth of perfect opens up a path towards beauty is within. You are loved just as you are – imperfect and beautiful”. loveable imperfection, which is a far broader and more life-giving track to do life on.

12 Believe Believe 13 he next-generation Corolla hatch is built on an innovative Toyota New Global Architecture (TNGA) platform that gave designers the freedom to create a strikingly distinctive Tlook that reflects its new-found dynamic performance capabilities. “This all-new Corolla has soul and personality,” says Neeraj Lala, Toyota New Zealand’s General Manager of Product and New Vehicle Sales. “New Zealand’s car of the decade has received its biggest upgrade, with a sharp new design that looks amazing and feels fantastic to drive. “It’s a premium and more stylish car that places a priority on the highest active and passive safety standards,” says Neeraj. “These improvements have been made possible through the TNGA platform, which is integral to the company’s mission to build ever-better cars that will excite a new generation of buyers.” All-new The chassis is clothed in a body that is lower, wider and longer than the current model, creating an uncanny blend of balance, composure and feel. The new 12th- Corolla generation Corolla hatch is imbued with a lower stance and more appealing proportions. It has an athletic, muscular, yet sophisticated style, hatch resets with the lower grille emphasising the increased width and LED headlights wrapping around into the front guards. Chiselled character lines link the front and rear, the small car with the rear design more rounded, strengthening the visual relationship between front and rear while a rear my benchmark! upper spoiler completes the look.

GENER14 Believe ATION Believe 15 The TNGA platform allows for a lower THE NEW TWO LITRE The new Corolla features a more centre of gravity, trailing wishbone advanced Toyota Safety Sense independent rear suspension and a ENGINE ADDS TO THE technology package with class-leading more rigid body that contributes to pedestrian and cyclist detection better handling and stability without FUN TO DRIVE across the range. compromising ride and comfort. ATTITUDE OF THE NEW “Corolla hatch is Toyota’s most “Customers crave novelty, change technically advanced compact car,” and excitement, but at the core want COROLLA says Neeraj. “The full range of Toyota security, solidity and consistency. Safety Sense technology is the same The Corolla DNA has remained the uses highly responsive gear change on every grade. The pedestrian and same for 50 years, while evolving control technologies cultivated from cyclist detection is a great piece of in terms of the latest technology automatic transmission technology. technology to protect more vulnerable and styling,” says Neeraj. The SX and ZR petrol variants road users. “The new two-litre engine adds add paddle shifters while all petrol “Customers will have peace of mind to the fun-to-drive attitude of variants can access a 10-speed with this high level of active safety.” the new Corolla,” says Neeraj. sequential manual shift mode. Toyota Safety Sense includes an THE NEW Its 2.0-litre Dynamic-Force direct- “The upgraded Hybrid Synergy Drive active Pre-Crash Safety (PCS) system injection petrol engine adopts the system in the Corolla complements the that incorporates autonomous COROLLA BRINGS latest in Toyota technology for gains car’s new-found dynamic capability emergency braking with pedestrian UNPRECEDENTED in power and fuel efficiency and while providing the optimal balance detection (day and night) and cyclist cleaner emissions. The 2.0-litre petrol between fuel economy, low emissions detection (day only), all-speed LEVELS OF engine has 21 per cent more power and performance,” says Neeraj. dynamic radar cruise with indicator (125kW) and 15 per cent more torque The all-new Corolla Hybrid features linked control, automatic high beam, (200Nm), yet is more economical. the latest self-charging petrol hybrid lane tracing assist, which includes lane ADVANCED Even with the extra performance, electric powertrain from Prius. The departure alert with steering assist, SAFETY the new Corolla’s combined fuel 1.8-litre petrol engine has a combined lane centring and sway warning, and consumption has improved by 0.1 system output of 90kW, with a combined road sign assist. TECHNOLOGY litres to just 6.0 litres per 100km. fuel consumption of 4.2 litres per Other standard safety features A new dynamic shift CVT is used in 100km, and efficiencies are gained with on every new Corolla hatch include TO THE SMALL conjunction with the 2.0-litre petrol a change from the required 95-octane a reversing camera with static CAR CLASS engine, featuring a gear and belt fuel to 91 octane in the new generation. guidelines, and seven air bags. New drive system to facilitate improved “We’re committed to lowering our features for the new-generation

transmission efficiency in lower overall CO2 emissions by offering more Corolla hatch are drive start control, gear ratios where belt efficiency is hybrid electric variants,” says Neeraj. secondary collision brake and active often poor. The transmission system “The current Corolla has been our best- cornering assist. Blind spot monitor utilises a gear drive when starting selling hybrid. We expect sales to grow is added to the mid-range SX and from a full stop, resulting in powerful even more with the new Corolla available top-of-the-range ZR variants. acceleration while at the same time with two hybrid electric variants.” “Buyers will welcome the fresh new sharpening throttle response. The new Corolla brings unprecedented design and roomier tech-forward A smooth and comfortable launch levels of advanced safety technology interior with great new features,” performance is realised. When to the small car class, with an array says Neeraj. switching from gear drive to belt of active driver assistance and The longer and wider centre console drive, the transmission system passive protection features. within the hatch has an 8-inch multi-media touchscreen for audio THE NEW COROLLA IS A controls, satellite navigation, SUNA traffic channel and vehicle settings, new design, powertrain, safety and At the top of the range, the ZR is STYLISH, BRAND-NEW CAR with the climate controls immediately technology features. equipped with a large colour head- WITH THE SAME COROLLA SOUL below it. The new Mobile Assistant It is also equipped with an 8-inch up display, 18-inch alloy wheels, feature uses Siri or Google Assistant touchscreen display, 4.2-inch multi- leather and suede-accented voice commands to perform simple information display, air-conditioning, sports front seats, eight-speaker tasks such as sending a text message, heated exterior mirrors, rear privacy premium JBL audio system, 7-inch setting a reminder, or checking the glass, 16-inch alloy wheels and a colour multi-information display, weather at your destination. six-speaker audio system with satellite ambient illumination, automatic An all-new instrument cluster navigation and SUNA traffic channel. dimming rear-view mirror and includes a 4.2-inch colour multi- The GX hybrid gains extra equipment high-grade bi-LED headlamps. information display in the GX and SX, over the petrol variant with dual-zone “With its athletic design, and a 7-inch display in the ZR with the climate control, keyless smart entry increased safety, new petrol ability to change from an analogue to and push-button start. engine and transmission, latest digital central display. Moving up to the SX grade, dual- hybrid technology and larger Front-seat hip points are lower to zone climate control, keyless smart interior with more features, provide a more natural body posture entry and push-button start are also Corolla is still the leading relevant and positioning for access to the included. Other additions are a wireless cost-efficient hatch for 2019 and multi-functional steering wheel and device charger, LED front fog lamps, beyond,” says Neeraj. pedals. paddle shifters, leather steering wheel “The new Corolla hatch is a The hatch range starts with the and shift lever, and an additional USB stylish, brand-new car with the 2.0-litre GX, which picks up all the port for device charging. same Corolla soul.” Believe 17 Nothing’s changed except everything. 1st Generation - 1966 4th Generation - 1979 • Launched in a stylish 2 door design • Memorable, straight-lined, rectangular design that was bigger inside and out

3rd Generation - 1974 5th Generation - 1983 • Larger body size makes it an even better family car • Introduced front-wheel drive layout 7th Generation - 1991 • Electronic fuel injection for 1.6L engine 12th Generation Corolla Hatch - 2018 • 2.0L petrol engine or 1.8L Hybrid Synergy Drive. • Pedestrian and cyclist detection system. • Lane Tracing Assist technology. • Road Sign Assist technology. • Touch screen multimedia system with Sat Nav and SUNA* traffic alerts. • Voice recognition technology including mobile assistant.

10th Generation - 2006 • Corolla Hatch re-engineered for the 21st century

See what’s new at corolla.co.nz

*SUNA traffic alerts only available in certain locations. EXCITEMENT IS STARTING TO BUILD FOR THE 2019 HILUX NEW ZEALAND RURAL GAMES IN PALMERSTON NORTH NEXT MARCH. THE EVENT, WHICH DREW MORE THAN 30,000 PARTICIPANTS THIS YEAR, CELEBRATES RURAL ATHLETES AND RURAL LIFE IN NEW ZEALAND.

The Games are free and feature the programme for 2019 is Kidz the prestigious Norwood New crowd pleasers such as speed Kartz, an initiative to teach Zealand Rural Sports Awards. The shearing, speed tree climbing, wood children the basics of trotting, 2018 awards featured competitive chopping and sheepdog trials, as using miniature horses. As well shearers, fencers, tree climbers, well as speed milking, wine barrel as learning about the mechanics wood choppers, endurance riders rolling and olive pit spitting. of harness racing, children ridersand gumboot and gumboot throwers. throwers. Events range from trans-Tasman learn to care for the animals Andrew says Toyota is proud to and international championships involved as while developing toagain again support support the the Toyota Toyota Lifetime to open entry and special have- teamwork and sportsmanship. LifetimeLegacy Award. Legacy Award. a-go programmes for children “Every year this event goes from “The 2018 award recipient, Paul throughout the weekend. strength to strength. We’re now van Beers, is a truly inspirational and Toyota New Zealand General the largest event between Mystery high-achieving competitive fencer. Manager Marketing Andrew Creek and Wellington,” says Steve. Although he no longer competes, Davis says that 2019 will be The Games will kick off with The he is still heavily involved in driving the fifth annual Games that Running of the Wools on Friday competitive fencing in New Zealand Toyota has supported. 8 March. In 2019 this event will and has since been appointed to the “The Games are all about move to The Square in the centre theRural Rural Sports Sports Awards' Awards’ judging judging panel,” celebrating rural sports that helped of Palmerston North, bringing panel,”says Andrew. says Andrew. “He will “He be a will hard be act a build our nation, and bringing the spectacle of sheep to the city. hardto follow, act to so follow, I’m excited so I’m to excited see who to is country and city kids together to The sheep run will be followed by seenominated who will this be nominatedyear. this year. help close the rural-urban divide.” a series of community races and “The Awards night was made all Games founder Steve Hollander events such the Man and Mutt race the more special as the amazing says an exciting and the Wool Fadge team of Ray Davies, Simon van new addition to competition. Velthooven, Guy Endean and Sean That evening Regan from Emirates Team New New Zealand’s Zealand were there to talk about THE SPORTS THAT BUILT top rural athletes their inspiring endeavours.” and rural sports You can find out more about the administrators Hilux New Zealand Rural Games by will gather for visiting www.ruralgames.co.nz.

24 Believe Believe 25 PROJECT BLAID Short for Blind-aid, Blaide is a possible solution for indoor navigation for people THE I-ROAD with visual impairments. I-Road is an ultra-compact and The robotics group began eco-friendly concept that combines the thinking of ways to potential of both cars and motorcycles assist blind people with – the agility of a motorcycle with the independent travel, and safety and comfort of a car – based on people are already testing the future of urban transport. It’s just the Blaide. 870mm wide, EV powered – ZEV.

The future of mobility is The future of not just about developing THE TOYOTA CONCEPT-I more cars, but about human And finally, a concept with four wheels but products in anything but a traditional car – the TOYOTA movement and mobility for all. Concept-i. Designed Our global mission is to ‘help give the new era at the Calty design While this provides a recap, all people the freedom to move’. studio in California through two new companies we’ve of mobility is The idea of using robots in our and revealed at CES created, TOYOTA Connected, lives is still the stuff of science last year, it’s our best TRI and Artificial Intelligence exciting as Toyota fiction. However, it is not that far effort in developing Ventures will help Toyota to transforms from away from reality – the incredible our vision for the grow our understanding of e-palette concept introduced at CES car of the future, emerging technologies. Toyota being a traditional this year will be operating in Japan THE TOYOTA I-BOT and inspiring a Connected’s goal is to collect data. car company to a in 2020 for the Olympic Games. Toyota has partnered with Dean whole new design and It does this by leveraging the In the past few issues of Believe Kamen (inventor of the Segway) technology philosophy. The Concept-i takes engagement between you and a piece power of the internet and creating mobility company. magazine we have highlighted and this is what’s been developed of technology to a completely new level, and revolves around a trust and loyalty a platform that can process the some of the products that have – a serious mobility solution for the relationship. The Concept-i comes to life through Yui; like Siri, she’s the concierge huge amount of data generated been developed, and we thought disabled community. The I-Bot could between you, your passengers and your car. Yui, with the support of artificial from people, the environment and we’d take this opportunity to easily climb up and down stairs; it’s intelligence, anticipates your needs so the car can consider and execute the next the vehicle. The collection of data again showcase some products we agility is incredible – you’d need action. Like the Amazon Alexa, the Concept-i is an intelligent piece of technology will allow us to connect cars and could be selling in our showrooms a specialist in the showroom for that has the ability to learn, so just keeps getting smarter by getting to know you provide services like we’ve never in the not too distant future. delivering this. and your needs. imagined... including autonomy.

26 Believe Believe 27 n 27 June in New Zealand and routine; the difference was their victories long into the night in a way only 26 June in nearly 18 deep-seated belief in having a faster Kiwis would understand. Bombs off the months ago, Emirates Team New boat, better sailors and a better team dock, kids’ cricket on the forecourt and a O than their nemesis Oracle across the traditional Emirates Zealand overwhelmingly wrenched the ’s Cup from Oracle water. No bravado needed, just each end-of-regatta eating competition of a Team USA’s iron grip on the tropical other, the support of the nation and pie, a lamington and a bottle of Steinlager turquoise waters of Bermuda’s Great another strong start from helmsman off the saddle of the cyclors’ beloved Sound. It was a world away from the to put Emirates Team Wattbikes. deep, dark winter in New Zealand. New Zealand in a position to once again The hazy next morning and the pounce on Oracle and land the knockout realisation that, like a desert oasis, the Millions of Kiwis were waking up in the blow. 78 seconds into the race it came. finish line of the 35th America’s Cup had cold early hours, putting their kettles Oracle leading around mark one, just transitioned to the start gun of the on and settling in on the edge of their heading downwind and getting set to 36th America’s Cup. No rules, no roadmap, seats in nervous anticipation that the lead the gybe into mark 2. They looked just a challenge and a trophy and an 35th America’s Cup would be over back; Emirates Team New Zealand opportunity to make the 36th America’s before sunrise. Uneasy feelings had already gybed without signal. A Cup in New Zealand the best in the race’s of déjà vu from San Francisco no-look gybe practised tirelessly in the long and colourful history. four years prior were actively seclusion of months prior Reflecting on New Zealand’s win in suppressed. left the Americans aghast. The all too Bermuda coincided with Toyota New Back in Bermuda, the day familiar sight of the Emirates Team New Zealand’s announcement of its continuing seemed like any other day for Zealand transom their view once more. support for Emirates Team New Zealand Emirates Team New Zealand, Meanwhile, on board the Emirates Team for the 36th America’s Cup. The 2021 Cup going about their collective New Zealand chase boats and back in defence in Auckland will be the eighth the base, finger nails were long gone America’s Cup campaign that Toyota New and shoulders still tensed. Zealand has been involved in, making this A clean rounding of the longest continuous sports sponsorship the final reach mark, in the country. before thoughts “We’ve been proud and honoured to stick dared to think the with the team through thick and thin,” says 14-year endeavour to reclaim Andrew Davis, the General Manager of the Auld Mug, was imminently over. As Marketing for Toyota New Zealand. Glenn Ashby, Peter Burling and the now “The team’s philosophy of imagination, infamous cyclors flew ‘’ across experimentation and innovation was the finish line, an overwhelming sense the winning ingredient in Bermuda last of pure relief descended on a team not year and represents what we stand for renowned for its emotion. as a company and a country. Last year’s The vibrations and ringtones successful challenge for the America’s Cup orchestrated from within the pockets aligns even more closely with our brand of all the team and its supporters values of continuous improvement and in Bermuda as family and friends in the past four years this focus has led to QUICK- back home rang through to be part some exciting innovations and culminated of the celebration. The ringtones in victory.” continued into the Winner Press “We are really proud to have Toyota back Conference as CEO Grant Dalton on board with the team,” says Emirates jokingly says he would “call Team New Zealand CEO, Grant Dalton. Russell back”. Peter Burling “They have been a staunch supporter of assured the international press the team for over 25 years now since the that the team would certainly 1992 campaign. We have grown together SILVER be celebrating the sweetest of and Toyota is very much part of our DNA.” FOUNDED NZL 32 NZL 84 NZL 92 1992 2000 2007 CAMPER 2017 TEAM NEW STILL NEW EMIRATES TEAM 2011-12 35TH AMERICA'S ZEALAND LIMITED ZEALAND'S CUP NEW ZEALAND VOLVO OCEAN CUP A FLEET HISTORY WAS ESTABLISHED NZL 82 RACE 2003 NZL 92 Toyota New Zealand first joined an America’s Cup campaign in 1992 and LOYAL 2009 NZL 5 NZL 32 LOUIS VUITTON 2013 was involved in Black ’s victory in 1995 and successful defence in 2000. 1995 PACIFIC SERIES AMERICA'S CUP It also stood behind the team when the trophy went to Switzerland in 2003 and BLACK MAGIC SAN FRANCISCO the challenges in 2007 and 2013. Toyota’s support of Team New Zealand since 1992 is one of the most successful sport sponsorships in the country’s history, says Andrew. New Zealand is the second most successful country in the 167-year history of the America’s Cup (after America) and is the only country to successfully challenge for the ‘Auld Mug’ on more than one occasion. “The team has achieved a remarkable success in a short time and it is the people who have gone the extra mile to deliver great results,” says Andrew.

Believe 29 thankyouTM is a social enterprise that commits 100 per cent of its profit to help end global poverty. Its mission is to empower humanity to choose a world without poverty.

Prompted by almost one billion “We grew to millions of people people living in extreme poverty, purchasing everyday products to raise thankyou’s motivation has been millions of dollars to help end global amplified by the fact that consumers poverty,” says Daniel. spend hundreds of millions, even Between years three and five, the trio billions, daily on everyday products. developed a whole range of thankyou The idea started in 2008 with three products, but had one big problem. For university students, Daniel Flynn, five years the two biggest supermarkets Justine Flynn and Jarryd Burns, who in , Coles and Woolworths, says were prompted by their belief that the no to their products. Through another system should and could change, and viral online petition, people posting their used global poverty as their impetus support and even two helicopters flying to do something about it. As a result, above the head offices of thankyou was born. Coles and Woolworths (with After three years of setbacks and the pilots flying for free) knockbacks from major retailers in it became an unstoppable Australia, the trio launched an ambush movement. Coles and marketing campaign asking people to Woolworths says “yes” upload a post to 7-Eleven Australia’s in industry-record Facebook page to say that if it stocked time and products hit thankyou water people would buy shelves equally fast! it. Within hours it had gone viral, as Now some products people uploaded videos of themselves are outselling those singing and dancing and rapping. of the world’s largest 7-Eleven says “Yes” and after three multinationals, such as tough years thankyou had its first their top-ranking hand national retailer. wash range.

30 Believe Believe 31 We believe that every person has equal value and the right to a life free from poverty

#ichoosethankyou • @thankyounz

The thankyou team believed deep use in your future by directing your funds of the profits committed to helping end down that this idea could not stop in to ‘pay what you want’ for Chapter One.” global poverty. They fund projects that WHY TWO? BECAUSE IF... Australia and launched a pay-what-you- New Zealand is the first country help get safe water, toilets, hygiene want book titled ‘Chapter One’, with 100 to launch thankyou outside training, safe births and healthcare to per cent of the profits crowdfunding Australia – but as Daniel says, it’s 14 empower people in need. PEOPLE a launch in New Zealand (and more). not intended to be the last. Daniel says, “We’re a social enterprise. Within hours, it raised hundreds of thankyou took a different approach We operate like any for-profit business, thousands and, within a month, over from its first launch and decided you told who told who told and that happened would know investing in all the things necessary $1 million. It outsold the sales rates that our world and New Zealand 1 person 1 person 1 person 14 times about thankyouTM to create great products and stay of every other book in launch week in don’t need another bottle of water. competitive. The main difference from airport bookstores and was second only So the team made the call to not BUT IF... other for-profit companies is that we to the Harry Potter books. Two Kiwis launch their water in New Zealand. don’t have any private shareholders paid $5,000 each for a copy and the They launched by asking people 16,384 (never have, never will). Instead, we are most paid is now $50,000. to Take Action and Tell Two with the PEOPLE 100 per cent owned by the thankyou Chapter One is a book written by aim of putting thankyou into every Charitable Trust, a registered charitable co-founder Daniel Flynn that tells the bathroom in the country. What sounds you told who told who told and that happened would know entity. We commit 100 per cent of story of thankyou from its beginning in an impossible task is as simple as: 2 people 2 people 2 people 14 times about thankyouTM our profits to the trust, which then 2008. It inspires readers to challenge Buy two thankyou hand washes distributes them to our impact partners their thinking, to dream big and to make Ò give them to two friends (not What’s Even Crazier? If 300 people started this, and they told two people who told to fund sustainable development their ideas a reality. one) telling them about thankyou two people, and that happened 14 times, more than 4.9 million people would be projects that help end reached... that’s more than the entire population of New Zealand. Daniel says, “The cool thing about Ò ask them to do the same. global poverty. Chapter One is that we get to exchange We always have and value for value. You’re giving us your always will exist 100 hard-earned cash to fund our future, so The 2016 stats are impressive, with the impact you are making with the per cent for ending the we want to give you something you can water and personal care products impact partners and communities. effects of global poverty.” having funded water and toilets for thankyou products are available 556,300 people, food products (such now in New Zealand at your local New as muesli bars and cereals) food aid for World, PAK’nSAVE Four Square and 134,791 people and the baby range safe Countdown stores, with 100 per cent Ñ Justine Flynn births and healthcare for 94,477 mums Ñ Jarryd Burns and bubs in need. They have funded Ò Daniel Flynn projects in 20 countries including Zimbabwe, Vietnam, Papua New Guinea, Bangladesh, India, Cambodia, Kenya and Australia. On thankyou’s website, there are many stories from people in remote villages who, through the generosity of people buying thankyou products, now have access to these solutions. There is also a tracking system, ‘Our Track Your Impact’, which lets you track the impact of every single item bought, and as a consumer you can see how you’re affecting others globally by purchasing a thankyou product. It connects you to

32 Believe Believe 33 With less than two years to go until the Tokyo 2020 Paralympic Games, the focus for Toyota is shifting towards mobility for all society. Globally, Toyota has offered a US$4 million prize pool to uncover innovative and ground-breaking technology to assist people with lower-limb paralysis.

Paralympian Grant Sharman

Photo by Hagen Hopkins/Getty Images for the POWER New Zealand Paralympic Committee TO THE

PEO34 Believe PLE. “When I was a kid the prosthetics were pretty basic, with free swinging legs,” Cameron Leslie

REBECCA DUBBER CAMERON LESLIE SARAH ELLINGTON

Paralympians in New Zealand She also benefits from an electronic “Life is less tiring in general,” “Mobility is are hoping that the global Toyota smart drive, which clips on to the chair says Cameron. everything. Mobility Unlimited Challenge will aid and provides much of the motive power. While he has seen countless in the discovery of a technological “It’s so much easier to get about,” improvements in wheelchair weights, It gives you breakthrough to improve the sporting explains the 25-year-old Aucklander. when he took to the court with the achievements and quality of life The other technology that makes in Sydney last month independence. It of all people with disabilities. Rebecca’s life simpler is a hand control his wheelchair, and those of his would be amazing to drive her car. A simple lever is teammates, was strengthened for the Photo by Hagen Hopkins/Getty Para swimmer pulled back to accelerate and pushed rough-and-tumble nature of the sport. to see people Images for the New Zealand Paralympic Committee knows from practical experience that forward to brake, and it is linked The chairs, built especially for the walk again. You any innovations in technology can directly to the standard foot controls. sport, are like the proverbial brick help in her everyday life as well as “If innovative technology comes out outhouse and are at least twice the don’t realise how time-trial bike for races against the in competition at the highest level. of the challenge and gives me access weight of an everyday wheelchair. much you’ve lost clock. Add in the disc wheels, aero She has seen wheelchair technology to walk down the aisle at my wedding, “If people can come up with cool helmet and aerodynamic skin suit. improve in the two decades since that would be fantastic,” says Rebecca. ideas for Mobility Unlimited and until you have “Technology isn’t everything in she first had one as a pre-schooler. make them into things that make cycling,” says Sarah, “but you’ve got to A bronze medallist at the Rio 2016 Cameron Leslie has been using a difference in people’s lives, that limited mobility.” have the latest kit to be competitive.” Paralympics, she has just started prosthetic legs since he was two would be great,” says Cameron. Sarah Ellington rebuilding her career after surgery for years old. The triple Paralympic gold Paralympian Grant Sharman has shoulder over-use injuries that she medallist in swimming, from Whāngārei, seen it all. He has been competing in a sustained in years of self-propelling is also a Wheel Black competing in variety of Para sports since 1978 and heavy wheelchairs in her everyday the sport of . first played for the Wheel Blacks in mobility. “When I was a kid the prosthetics 1995 leading up to the Sydney 2000 Now they are much lighter, having were pretty basic, with free swinging Paralympics. Between 2003 and 2008 halved in weight in the past three years legs,” says the 28-year-old. “Now the he coached the Wheel Blacks and more to seven kilograms, using a combination prosthetic knees have microprocessor- recently has taken up Para shooting of carbon fibre, titanium and aluminium controlled gyroscopes to mimic with the goal of making the team instead of the previous alloy and steel. the movement of a natural knee. for the Tokyo 2020 Paralympics. “Every sport now has its own sport-specific wheelchair. When I “If innovative technology comes out of the challenge Photo by Dianne Manson/Getty Images started we just used what we had. Wheelchair rugby now has different and gives me access to walk down the aisle at my chair types for the different positions.” wedding, that would be fantastic.” Rebecca Dubber Para cyclist Sarah Ellington has Prior to 2015 she had done enough Lightweight and aerodynamic, seen the technology changes, even in cycling on an ordinary bike to compete Para athletics track chairs can the three years since she had a spinal in a Half Ironman. In the past 18 cost more than $10,000, and a set cord injury in 2015, which reduced the months Sarah has been selected for the of carbon-fibre wheels can add power she could generate in her legs. Paralympics New Zealand Para Cycling several thousand dollars more. Given only a two per cent chance of National Development Programme. Paralympians are using the same Photo by Hagen Hopkins/Getty Images for the walking again, she started walking Sarah made her international sports science as their able-bodied New Zealand Paralympic Committee with an “off the shelf” plastic splint debut last August and next month counterparts. “It’s all about making to support her right ankle and will compete at her third World marginal gains,” says Grant. extend up her calf muscle. Now she Championships in Italy, having already The winner of the Toyota Mobility has a custom-made carbon fibre won two silver medals at a World Unlimited Challenge will be one that fits “a whole lot better”. Cup meeting in Belgium in May. announced during the Tokyo 2020 “Mobility is everything,” says Sarah. Now Sarah has three bikes that Paralympics, where Toyota is the “It gives you independence. It would are designed for specific tasks – a mobility partner. Locally, Toyota be amazing to see people walk again. track bike for velodrome events, a New Zealand proudly supports both You don’t realise how much you’ve lightweight, carbon-fibre road bike Paralympics New Zealand and the lost until you have limited mobility.” for road racing, and an aerodynamic New Zealand Olympic Committee.

36 Believe Believe 37 stuff

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38 Believe Believe 39 WAREHOUSE EXPANSION The new extension will take the total space When Toyota commenced sales in New Zealand back in the for parts storage to just under 35,000m², 1960s, its service parts warehouse was located in Wellington. the size of about four rugby fields.

Demand for space as Toyota sales Business continued to boom and in around the country. Without the space grew soon saw it looking for a new 2010 a further 10,000m² were added. we have here we simply couldn’t meet location, and in the late 1970s a decision As the number of Toyota, and this commitment to our customers.” was made to acquire a 10-hectare site Daihatsu vehicles on New Zealand roads The construction of the latest that was currently under development approached a million units, warehouse extension (by local company Colspec in Palmerston North. Opening in 1977, space once again began to come under Construction) commenced in early it proved to be a great decision because pressure, which is why Toyota is about 2018 and was completed in October. there was room available to grow. Sure to commission another 11,000m² Toyota is also taking the opportunity to enough, 15 years later the size and role of storage space. With a budget of update the layout of both the storage of the facility were extended to form the nearly NZ$20 million, this project is and inbound/outbound areas, based on core of Toyota’s customer operations. Toyota’s biggest single investment the latest Toyota thinking for safer and Toyota became the nation’s top- in New Zealand, far outweighing more efficient warehouse operations. selling automotive brand in 1987, and any previous capital expenditure. On the safety front, the new layout the ever-increasing parts demand “It’s worth it,” says Spencer Morris, features a better separation of people customers,” says Mark McDowell, who space for parts storage to just under from expanding sales required a General Manager of Finance, Business and machines, assisted lifting for heavier manages the warehouse operation. 35,000m², the size of about four rugby 5,000-square-metre warehouse Planning, and After Sales. “A lot of New items, and narrower single-direction But the work doesn’t end with the fields. “Our planning for the extension extension in the early 2000s, shortly Zealanders rely on us to keep their aisles. On the efficiency front, the warehouse expansion. The extra space assumed a 10-year life based on five after Toyota’s head office was moved cars on the road. We carry around $28 narrower aisles and design of the new will also allow a significant amount of per cent growth per year; however, to the same location. “Palmerston million of inventory, which is quite space operational areas will improve flow seismic strengthening, mostly of the growth has far exceeded that, so we may North turned out to be a great place to hungry when you think about the huge and productivity significantly, which original structure, which is now more be back to the drawing board sooner distribute parts from and to hire great variety of large items, such as bumpers, will help us get parts out to customers than 40 years old. New racking and than we thought,” says Dave Rhodes- people,” says Toyota CEO Alistair Davis. headlights and sheet metal, that we are faster. “Our warehouse team have been low-energy lighting will complete the Robinson, Manager of Parts Operations “There are good schools to choose required to stock. However, it does allow heavily involved in the planning of renewal process, which is expected to and Logistics. “It’s a good problem to from and we have a university on our us to supply more than 95 per cent of the new layout, and are really looking take at least 18 months to complete have, and we’ll have to work hard to doorstep, a well serviced airport, and daily orders off the shelf. We ship these forward to working in a brand-new due to the scale of the operation. squeeze as much efficiency as we can affordable housing for our employees.” overnight to our network of 66 dealers environment to better serve our The new extension will take the total out of the operation to extend its life.”

40 Believe Believe 41 GIVE YOUR IMPOSSIBLE GOALS A TRY!

Each participant is a winner and is This makes the Sanitarium Weet- We believe that awarded a medal as they cross the Bix Kids TRYathlon the perfect finish line. Following Toyota Motor opportunity and setting for kids to good things Corporation’s global partnership of have fun as they work towards and the 2020 Tokyo Olympics, Toyota reach their ‘impossible’ goals,” says stand the test New Zealand has partnered with Toyota New Zealand General Manager the New Zealand Olympic and Marketing and Information Services of time. Paralympic committees for the next Andrew Davis. For the past 19 years Toyota New eight years to activate the ‘Start In addition, on-site at the Toyota Zealand has been a platinum sponsor Your Impossible’ global campaign. tent each participant will have the of the Sanitarium Weet-Bix Kids Toyota New Zealand will be chance to have their photo taken on TRYathlon (SWKT), helping kids to launching Start Your Impossible the ‘mini-Olympic podium’. When the stay active and healthy through a through our on-site activities at parent/caregiver uploads their image to programme of participation. It’s the 2018/2019 SWKT series. their Instagram account using hashtag about getting out there, giving it a Starting off with an A5 flyer #startyourimpossiblenz a Polaroid TRY, achieving a personal best, and included in the SWKT registration photo will be printed on the spot! improving confidence and self-esteem. pack, SWKT participants are SWKT participants can also try their Open to kids of all abilities between encouraged to think about and write hands at playing an actual Paralympic W AT down their ‘IMPOSSIBLE goals’. Help sport, ‘Boccia’ (pronounced ‘botch- NO the ages of seven and 15 years, the TER TRYathlon consists of a swim followed or advice is only a click away at www. ya’), which is a target game similar to EN , which includes z toyota.co.nz/swkt pétanque where the coloured balls by a cycle and then a run. Participants co.n pep talks from Toyota ambassadors . can complete the course individually need to get as close to the ‘jack’ (the bix or as part of a two-person team. Dame , Olivia target ball) as possible. Each winner eet McTaggart, and Andy will receive a temporary tattoo and try.w Maloney. Plus... the winning entrant go into the draw to win a ‘Start Your will receive a surprise visit from Impossible’ prize pack, announced at Toyota ambassador and Olympian the prize giving. There will also be a Dame Valerie Adams at their school! rings game for kids to have a go at! To enter, SWKT participants will Registrations for the SWKT are now 17 EVENTS NATIONWIDE need to bring along their completed open at www.tryathlon.co.nz. forms to the Toyota tent on their event day and submit them at the Mt Maunganui Hastings Hutt City entry box at the Toyota site. Sunday November 25, 2018 Tuesday February 12, 2019 Thursday March 14, 2019 “Olympians don’t become Olympians overnight. It often starts Rotorua Hamilton Wellington with dreams and goals at an early age. Sunday December 2, 2018 Sunday February 17, 2019 Sunday March 17, 2019 South Auckland Gisborne Palmerston North Wednesday December 5, 2018 Tuesday February 19, 2019 Tuesday March 19, 2019 Central West Hibiscus Coast Auckland Sunday February 24, 2019 Sunday March 24, 2019 Sunday December 9, 2018 Nelson New Plymouth Central East Sunday March 3, 2019 Tuesday March 26, 2019 Auckland Dunedin Bay of Islands Sunday February 10, 2019 Sunday March 10, 2019 Sunday April 7, 2019

42 Believe Believe 43 There’s also been the introduction “We are encouraged that the Kiwi The programme allows young of a tree planter medal – called Toa Guardians programme has gained people to engage with the natural Tiaki Rākau – to help New Zealand with such momentum, with a great environment and want to care its goal to plant one billion trees by increase in participation since its for it now and into the future. 2027. So far, 85 young Kiwi guardians introduction,” says Alistair Davis, Toyota Kiwi Guardians is about of the land have participated in this CEO of Toyota New Zealand. inspiring tomorrow’s leaders to action medal initiative. Alistair says it’s fantastic to be protect our land and its birds and To earn their medals, the young working with the Department of animals, says Alistair. It highlights guardians also had to tell us about the Conservation (DOC) on a project family-friendly activities at trees they’d planted, where they’d that encourages Kiwi kids to specific sites that support kids chosen to put them, and how the conserve our natural environment to engage their senses, take risks planting had gone. while having fun doing it. and, ultimately, earn themselves “Like DOC, Toyota is passionate medals in the outdoors. about making it easy for families With summer fast approaching, to have great outdoor experiences families can get started on their and realise the environment adventures today by visiting true is worth protecting.” www.kiwiguardians.co.nz The most popular Toyota Kiwi Guardians sites: GUARDIANSSites have a mixture of adventures, Two years on from the launch of the Toyota Kiwi Guardians scenery and activities, encouraging Kiwi Guardians to enjoy the outdoors programme, more than 29,800 Maungauika/North Head and gain a better understanding Auckland Kiwi kids have connected of their natural environment. Mt Maungatautari and Wairēinga/ with nature and become The Auckland region recently saw Bridal Veil Falls Waikato guardians of the land and sea. the opening of five new Toyota Kiwi Guardian sites – four in Auckland Toyota Kiwi Guardians is an activity and one in Whāngārei – coinciding Rātāpihipihi Reserve New Plymouth programme that helps kids to connect with Māori Language Week with nature by encouraging them to from September 10 to 16. White Pine Bush go on epic self-guided adventures, The four Auckland sites, at Ambury Wellington Zoo Napier Wellington undertake conservation Regional Park (Māngere), Te Henga/ Bruce Park and Te Āpiti, actions and earn rewards. Bethells Beach, Clevedon Scenic Manawatū Gorge Manawatū There are now 107 sites Reserve and Kawau Island, have Paparoa National Park West Coast located from Whāngārei to bilingual maps in Māori and English, Stewart Island, providing which are the forerunners to making Kiwi kids with numerous more sites bilingual. The Whāngārei Riccarton Bush, Godley Head and Travis Wetland Christchurch opportunities site is at Pukenui Forest near Kamo. to explore Children could also earn limited-edition their natural medals, specific to Māori Language Lawyers Head and surroundings. Week; 208 Kiwi Guardians took up the Woodhaugh Gardens Dunedin More sites challenge and earned these medals. and action medal In July, 102 Kiwi Guardians achieved opportunities to the new Toa Manu/Bird action reach Kiwi kids across medal, launched to encourage Kiwi the country are being Guardians to participate in the annual developed to keep the New Zealand Garden Bird Survey. challenges exciting. 44 Believe Believe 45 The sixth Toyota 86 After that the Toyota 86 Championship will return to the Championship will once North Island to be part of the New again be a major focus for Zealand Grand Prix meeting at domestic motorsport fans, Manfeild: Circuit Chris Amon in February, before concluding at and will unquestionably Hampton Downs Motorsport Park be the busiest and in North Waikato in March. And to most closely fought finish off a great summer of racing, the drivers will compete in a one-hour championship in the endurance race at Bruce McLaren history of the category. Motorsport Park, Taupō in April. With more talent running in the A field of 17 drivers is expected to series than ever before, and with take to the track when the season a unique-to-Toyota rule where begins at the Supercars Championship valuable data from the fastest event at Pukekohe Park in the first lap of each session will be shared weekend in November. The series with teams and drivers, margins then slots in as one of the major between racers will be negligible OF YOUR attractions in the largest and most and it will be a worthy winner indeed There’s also a bit more at stake significant motorsport series in the who takes the crown in March. for the drivers than a national title. country – the SpeedWorks MotorSport Testing and preparation for the This year’s prize for the champion NZ Championship series. This is where drivers are already at a high level, rookie racer will be an international the major national titles in motor with each driver looking to gain an race-driving experience. racing are fought out every year. advantage in as many areas as possible If you cannot make it to any The series takes in some of the – data analysis, physical fitness, of the events – and we strongly biggest racing events and the best simulator time and more besides. It’s recommend that you do – you will motor racing circuits on offer in New all happening right now and helping be able to catch them all on live Zealand, and as well as running on to shape and refine the best up-and- web-streams or as highlights

EDGE both the new and old configurations coming racers in New Zealand today packages on TV after each round. BY RICHARD GEE of the Pukekohe Park track will visit into champions of tomorrow. No fewer two tracks in the South Island. First than eight of the racers competing it’s the fabulous, state-of-the art this coming season have been through SEAT New Zealand’s Elite Motorsport Highlands Motorsport Park in Cromwell THE TOYOTA 86 and then it’s the iconic Teretonga Academy, where the best of the Park, which is interestingly the best learn what’s required to make a CHAMPIONSHIP IS southernmost race track in the world. successful career out of motor racing.

ALL SET TO BE A THE SERIES TAKES IN SOME OF THE BIGGEST RACING EVENTS AND THE CLIFFHANGER! BEST MOTOR RACING CIRCUITS ON OFFER IN NEW ZEALAND TODAY

46 Believe Believe 47 THE In the immediate future Toyota It includes rounds at Highlands Park Racing New Zealand is looking forward and Teretonga in the South Island as to a big summer in 2018 and 2019. well as the Grand Prix Manfield: Circuit Interest in the Toyota 86 Chris Amon, near Palmerston North, on Championship is at an all-time high, February 9 and 10. and Category Manager Geoff Short Young, up-and-coming international expects to see 17 cars on the grid drivers are being courted for the TRS. home for the first round in November. Nico has been talking to drivers, their That series continues until the managers and sponsors contesting final round at Hampton Downs Formula Four, Formula Renault 2.0 on March 9 and 10 next year. Eurocup and Formula Three in Australia, Asia, North America and Europe, with a view to assembling a high-class field for the championship, which BY RICHARD GEE finishes with the New Zealand straight Grand Prix at Manfeild. TOYOTA’S HIGH-PROFILE INVOLVEMENT IN NEW ZEALAND MOTORSPORT IS SET TO CONTINUE FOR A LONG TIME. Its motorsport arm, Toyota Racing Sadev six-speed gearboxes used in museum and café, which also New Zealand, is now well established the TRS cars, while David Gouk cares incorporates a roastery. From there at its Hampton Downs Motorsport for all the 1.8-litre motors fitted to the public can watch as the 20 Park facility in North Waikato, where every car. Those major components TRS single-seaters and Toyota 86 the fleet of Tatuus single-seater should be ready to slot into the cars by Championships cars are worked on. race cars used in the annual Castrol the end of September-early October. “It’s an attraction in its own right. Toyota Racing Series (TRS) and Josh is responsible for the other We have nothing to hide because some of the Toyota 86 Championship components – suspension, steering all the cars are prepared to be equal sports coupes are based. and brakes – that bolt on to the so that drivers’ abilities make the The Toyota 86 Championship has carbon-fibre chassis, which are main difference out on the track.” been at Hampton Downs for 12 months about to start their fifth season. No decisions have been made on now, after having previously been Operating from Hampton Downs, how the TRS might develop. The located at Mt Richmond, Ōtāhuhu. where all the operations are centralised, ‘halo’ roll-cage-like structures used “We have a long-term lease of has made life a lot easier, says Mark. in Formula One and Two have now the facility,” explains Motorsport “Organising testing is much easier. appeared in some Formula Three Manager Mark Whittaker. “I don’t The track is just outside the door.” categories and are likely to be more see any changes for a while. Toyota Testing since last summer’s racing widespread in Europe in 2019. New Zealand has invested heavily finished has been aimed at continually “We can’t retrofit them in this facility and the cars.” improving the cars, rather than finding to the TRS,” says Mark. THE FULL SCHEDULE Preparations for the coming better outright performance. There is also speculation about FOR THE TOYOTA 86 season are well advanced with the Toyota also uses the facility the hybrid technology used in CHAMPIONSHIP IS – rebuilding of the 20 single-seaters on a regular basis, with its own Formula One and Two filtering November 2-4 used in the five-round TRS, which corporate hospitality suite situated down to lower formulas. Pukekohe (with Supercars) starts its 15th season at Highlands above the start-finish straight. “We’re staying as we are THE FULL SCHEDULE FOR Motorsport Park, Cromwell in the Visitors to the facility can get a for now,” says Mark. “We are THE 2019 CASTROL TOYOTA December 7-9 weekend of January 12 and 13. good view of everything that goes watching how the other related RACING SERIES IS – Pukekohe short track (no back Five full-time staff work at the on at Toyota Racing New Zealand. international categories develop straight chicane) Hampton Downs facility. Mark is One wall of the workshop has floor- their cars and safety systems, January 10-13 supported by TRS Category Managers to-ceiling glass with the adjoining and will plan accordingly.” Highlands Motorsport Park, January 11-13 Highlands Motorsport Park, Cromwell Sarah Brown and Nico Caillol, while Cromwell (with Castrol Toyota Racing Series) Josh Greenland is the Technical January 17-20 Manager for the single-seaters and Teretonga Park, Invercargill January 18-20 Bruce Airey fills a similar role for Teretonga Park, Invercargill (with the 86s. January 24-27 Castrol Toyota Racing Series) They are backed up by contractors. Hampton Downs Motorsport Park, Lou Schollum is responsible for the North Waikato February 8-10 New Zealand Grand Prix at Manfeild, January 31 – February 3 Circuit Chris Amon, Manawatu (with Bruce McLaren Motorsport Park, Castrol Toyota Racing Series) Taupo March 9-10 February 7-10 Hampton Downs Motorsport Park, Manfeild Park, Feilding North Waikato 48 Believe Winning in TRS this coming season will give young racers FIA Super Licence points to help their Formula One aspirations Man on a mission – Nico Caillol

The road to the 2019 Castrol Toyota Racing Series is one that Category Manager Nico Caillol is a long way down. He’s just completed a monster three-month trip visiting some of the busiest motor racing countries and series in the world, in his quest to bring the best young single-seater drivers to New Zealand in 2019 and beyond. The trip, which included a week in Australia, two weeks in the United States, a week in Malaysia and two mammoth five-week stints in Europe, looks to be hitting the mark for the Castrol The Castrol Toyota Racing Series offers a level playing field and a fantastic Toyota Racing Series team, with well over 100 drivers and teams compact season of racing for up-and-coming single-seater drivers briefed on what to expect from the championship next season. The big news for all prospective drivers next year is that the Toyota Racing Series can secure points towards a vital FIA ‘Super “It's quite a wide Licence’ – the elite racing licence required to race in Formula One. All of the top-placed drivers in the next championship will get audience you aim to points towards that ‘holy grail’ of motorsport licences, and it was a message that Nico says was well received by everyone he met. speak to, so drivers, “It’s quite a wide audience you aim to speak to, so drivers, managers and parents are key,” explains Nico. “Everyone we managers and managed to speak to could see the value and benefit in taking part in the series, because it is not only the only ‘winter’ series that parents are provides FIA Super Licence points, but also the most cost-effective SPREADING THE way to go racing at that time of year, and quite simply the best way key” to be race sharp for their main Northern Hemisphere seasons. “In Australia we attended the Formula Four AUS round at Phillip Island, and we visited the IndyCar meeting in Road America in the United States to talk to USF2000, and Pro Mazda racers and the Formula USA meeting in Mid-Ohio. In Malaysia we attend the WORD ACROSS THE new Formula Three Asian series to see the new product from our partner Tatuus, and in Europe we visited all the series that are the core market for us, so Formula Four in Italy, the United Kingdom, Germany and France; Eurocup FR2.0; FIA European Formula Three; British Formula Three; and Open Euroformula. So yes, we did a lot RACING WORLD of miles spreading the word and briefing potential drivers!” BY RICHARD GEE 50 Believe Believe 51 TOYOTA INSURANCE HISTORY

In 2001 Toyota Financial Services commenced selling Toyota Insurance via broker Heath PUTTING THE Lambert. In 2004 Marsh bought out CUSTOMER FIRST Heath Lambert and, shortly after, the decision was made to move away from the brokerage model and establish a We know that customers are no fully owned subsidiary of Aioi Japan to longer happy simply to consume. take over the role of New Zealand agent. They push, they pull and their INTRODUCING OUR The New Zealand branch of Aioi expectations of service are at the NEW CEO Insurance Co. Ltd was registered in May highest they have been in decades. 2009, and in January 2012 the branch Understanding our customers’ On March 1 2018 Gael Knight, former was granted a provisional licence by experiences throughout their Toyota Vehicle Insurance CEO, stood the and a full journeys with us provides us with down to enjoy her retirement. We licence was granted in March 2013. an opportunity to identify any pain understand the importance of a great points and gives us knowledge of CEO to a growing company. what customers want so that we Following an extensive search, Aioi Nissay Dowa Insurance Co. Ltd has a can adapt and adopt processes and Simone Labady was appointed as the financial strength rating of A+ (Stable) policies to meet their needs. Each new CEO on April 23. given by A.M. Best company and A+ customer is not a number; they are (Strong) given by Standard & Poor’s. The Board was impressed with her a life partner. mix of commercial expertise and deep operational experience. We are confident she is the right person to lead Toyota Vehicle Insurance forward. Simone has worked for a number of Australia’s largest motor vehicle insurers, including CGU Insurance, AAMI and the Royal Automobile Club of Western Australia. Simone brings with her an amazing amount of experience, including leading a number of complex projects during her career and providing by Kellie Gillibrand outstanding leadership. However, we don’t stop there. “The industry is always changing, We understand that many whether that be through legislation, businesses own a number of cars new competitors or new technologies, WHEN SOMETHING they rely on each day. We offer a which means that we can look for GOES WRONG Fleet Insurance policy specifically ways to improve our business. I am designed so that the vehicles can keen on new technologies that help be under one policy. This policy Life has a way of doing that – it can us to do things more quickly and type is a better fit and is easier to take a financial toll improve our business even more. manage than having numerous The customer is the backbone to Over the centuries people have It may be a grudge purchase, but policies for individual vehicles. our success and I know that the obtaining vehicle insurance is as joined together and cooperated to Providing peace of mind, so decisions we make daily keep them essential as owning the car itself. You that you can make your Toyota coming back time and time again.” reduce the risk of events such as may, like me, be totally convinced that Finance repayments without Similarly, people today buy insurance by paying money into a you are a perfect driver. However, fire, accident and theft. Living in your salary being affected pool to replace or repair damaged or stolen cars or belongings, the unpredictability of maniacs and groups reduced the risk of attack to rebuild houses or to help them recover from an accident. the condition of our roads mean car It is important to make the most • Simone Labady was born an Aussie, by wild animals or other people and Insurance is ‘pooling’ the money of many to support those insurance is necessary. of life, but we understand that however is quickly becoming a who have money in the ‘pool’ and are unfortunate enough to This is where we can help you, with things may not always go to plan. Kiwi with her love of New Zealand, increased the amount of food that have suffered a loss. our bells-and-whistles, comprehensive Everyone’s circumstances are especially the All Blacks people could gather or hunt. Insurance plays an important part in people’s lives by taking motor vehicle insurance. This is the different, so Toyota has Payment • She loves listening to music, away the worry and helping the whole community. It gives highest form of cover and will give you Protection options designed to going to art galleries and eating peace of mind, allowing people to get on with their lives. the greatest peace of mind. best meet your needs. delicious foods

52 Believe Believe 53 Chris Rogers IF YOU WANT TO SUCCEED, DON’T EXPECT AN EASY NINE TO FIVE. IT IS A SEVEN- DAY OPERATION WITH LONG HOURS, AND Through the leadership programme YOU HAVE TO LEARN recruits get to discover plenty about HOW TO MANAGE themselves;strengths are worked out and then recruits are equipped with the LARGE PEAKS AND necessary experience and tools to gear TROUGHS. up for future leadership positions within Toyota’s network of dealerships. - Chris Rogers One of the attractive natures of the programme is its flexibility and the to Pacific Toyota. After Mitch had spent area works at distributor level and at a Mitchell Handcock ability to tailor to the unique growth of nine months at Pacific Toyota, he felt dealership. It gives the recruits a sense TO SUCCESS the individual graduate. Of the original that was the place where he of how the operations all work towards intake, three of the five graduates wanted to put down some roots. He one goal. stayed in the programme until its end, negotiated an early release from the They agreed, though, that there with appointments at both Toyota programme and assumed a full-time were challenges throughout the stores and Toyota’s head office at role as a New Vehicle Consultant. programme – challenges of how the end of their training periods. Of A similar course of events occurred busy it could be, and managing the subsequent intakes, most of the recruits for Chris, who filled in for a Business peaks and troughs in workflow. are still working their way through the Manager role at Auckland City while he Chris says, “If you want to succeed, two-year programme. was in the programme. He too left the don’t expect an easy nine to five. It is a The programme has evolved and been graduate programme, and assumed seven-day operation with long hours, tweaked from the initial intake to ensure a position with the dealership in a and you have to learn how to manage that the recruits are well equipped permanent role as Business Manager. large peaks and troughs.” for their end appointments, with the Within a few months Chris was further Advice for anyone contemplating the expectation that at the end they will be promoted to Group Senior Business industry from Chris: “As a graduate ready to apply for leadership roles at Manager, overseeing the three Auckland you will likely be the youngest in the Toyota stores in New Zealand. City dealerships in finance matters. business among people who have been Henry McCook was part of the first Henry gained more experience at in it for decades, so you need to respect graduate intake in 2015, having heard corporate head office, this time with the experience they bring while also about the programme at a university the service department, before heading backing yourself to challenge them and seminar. He’d always been interested to Hamilton to assist with the name present new ideas. It is a very diverse in cars, especially the Hilux and the change and brand name changeover and enjoyable industry, but hard work.” Land Cruiser, but was drawn by brand (from Waikato Toyota to Ebbett Advice from Henry is: “Be adaptable. reputation. Before the seminar though, Toyota). He also assumed other roles, This industry is constantly changing and he admits, he’d never considered a including in the area of environmental requires you to move with it.” career in the motor industry, yet after certification and health and safety. And from Mitch: “The industry can For four years, four groups of The programme covers three key areas: hearing about the programme and the Henry’s last placement was to Rangiora have its ups and downs, but when it’s graduates have embarked on opportunities it offered, he was hooked. Toyota, where he assisted with the good it is very good. Also, be prepared to 1 Customer focus careers with Toyota through the By getting to know the customer side of the business Mitchell Handcock and Chris Rogers rollout of a centralised and integrated learn a lot!” Dealer Graduate Programme, they’ll learn and improve on what makes Toyota the number joined the second intake in 2016. Their dealer database. He’s now the Business with the next recruitment drive one trusted brand in New Zealand. Because their ideas count, journeys have had similarities but are Finance Manager at Rangiora Toyota, happening as Believe goes to print. they’ll also get to develop recommendations to enhance uniquely individual as well. responsible for finance and leasing to Henry McCook customer relations at a dealership. Both Henry and Mitch started out with individuals and businesses. The programme recruits graduates directly Toyota’s head office new vehicle team, All agree there have been into dealerships, where they get training and 2 Business skills while Chris gained his initial experience highlights along the way and in-dealership experience as well as short There will be a chance to hone their business skills with in the used vehicle team. learnings that have improved the rotations at our corporate head office and one of the best brands in the world, working directly to really It was there that they learned aspects programme to what it is today. other award-winning dealerships. During understand Toyota and what it means to be a global business. of the sales and logistics processes. The graduates interviewed enjoyed the two-year programme, graduates are After six months Henry and Chris moved having experience in all the areas of involved in various projects aimed at learning Strategy 3 into the dealer network; Henry was the business, both corporate and Recruits can make a difference to Toyota right from the the business and looking for continuous placed with Miles Toyota in Christchurch dealer based, saying start by contributing ideas to enhance the sales and customer improvement opportunities, with the and Chris with Auckland City Toyota. that it gave them operations of their Toyota store. Their fresh perspective ultimate goal of starting their career paths at Mitch stayed at Toyota’s head office for good insights is appreciated. one of the 24 Toyota stores in New Zealand. an additional two months before moving into how each

54 Believe Believe 55 TOYOTA PROMISE Toyota products and services will represent the finest in quality and value, to improve life for our customers, while respecting the Earth’s limited resources. We must never stand still. Our efforts will be guided by two principles: continuous improvement and respect for Where others might rest, Toyota people. This simply means that we honour our customers as welcome guests and serve them in the manner they desire. We respect the time and priorities of our customers and will move forward and seek out colleagues. We practise the belief that ‘there is no best, only better’. Together, we will bring opportunities to do even better. this commitment to life at every opportunity, for every customer.

Our eight ‘Believe’ statements

We believe every day’s an opportunity to improve. We believe in respecting others. We’re a company whose eyes are always on the road ahead. Working to find ways to be We listen to our customers, our Toyota Network and New Zealanders to help safe. Go faster. Go further on a tank of gas. To help the Earth go further on its limited determine our course. Internally we have many forums for discussion; externally we resources. We strive for continuous improvement in everything we do. It’s not a motto. survey our customers when they purchase new and Signature Class vehicles. It’s not a mission statement we hang on the wall. It’s the way we do things. We believe We welcome feedback to Toyota New Zealand’s unique Customer Dialogue Centre. there is no best – only better. We also endeavour to honour each other and our customers by acting with courtesy and integrity in all our dealings. We respect the time and priorities of others by We believe that if you can dream it, you can do it. being efficient and communicating as clearly and simply as possible; treating our We will continue to set ourselves seemingly impossible goals and continue to strive to customers as guests and serving them in the manner they desire and deserve. achieve them. For example, Prius came from a goal of building a car that would set a new standard in We believe in trying to make a difference. energy use and reuse. Prius c is an innovative, smaller city car that doesn’t compromise The core of Toyota’s business is making vehicles that help people lead better lives. on interior space or safety. Our latest goal is to build a car that makes the air cleaner as Whether they need transport to get to work, school or carry out a job, or vehicles it drives. Of course this sounds impossible, but nonetheless our engineers are aspiring that enrich their families’ everyday lifestyles, we try to make vehicles that make a to do just that. difference. It also means we support causes like Parenting Place that are working towards making New Zealand a better place. We believe a better tomorrow starts today. We must always think of the long-term social and environmental consequences of We believe in working together. our actions and constantly work towards a better tomorrow. We know that although The Toyota team satisfies its customers by working together–whether we’re motor vehicles can transform lives and communities for the better, they can also have a designers, engineers, production workers, Toyota New Zealand, Toyota Financial detrimental effect on natural resources, carbon emissions and quality of life. And mere Services, dealer sales teams or service and parts technicians. With the underlying concern is not enough; we have to take responsibility and do lots of small and not-so philosophy of respecting others, the entire Toyota team works on a basis of small things today, to help make a big difference in the future. This means we need to mutual trust and co-operation. For us, Team really does mean Together Everyone make our vehicles more environmentally responsible. Achieves More. So, we must constantly: We believe good things stand the test of time. • Improve how they are built by making our factories more environmentally friendly. We’ve begun to do this by introducing paint booths to the Thames Vehicle Operations Every day, we build quality products. We expect a Toyota’s life to be measured in centre. We have now converted our Thames refurbishment processes to use water- decades and hundreds of thousands of kilometres of motoring, because it’s in that borne paints. lifetime of use that our customers experience the real value of a Toyota. In the event that something goes wrong, we stand behind our products with inclusive warranties, • Improve the materials they are made from. By taking care to use the minimum country-wide Toyota Network, our dedicated Customer Dialogue Centre and a amount of materials, and choosing more easily recyclable materials, we’ll help to comprehensive replacement parts’ supply operation. avoid the unnecessary depletion of the Earth’s scarce natural resources. • Improve the way our vehicles are sold and serviced. Toyota New Zealand and the We believe in going the extra mile. Toyota Network have a strong commitment to environmental certification standards We will go the extra mile to deliver our customers an outstanding level of service. (Enviro-Mark) and work within a programme of continuous improvement. Service that matches our outstanding product quality. Consequently we provide • Lessen the impacts of the use of our vehicles. We aim to ensure the lowest possible our dealership staff with the technical skills and product knowledge to ensure they running costs, fuel consumption and emission footprint. can do just that. If something goes wrong, our Customer Dialogue Centre will help resolve the issue.

56 Believe Believe 57 This magazine was printed using mineral oil free ink (produced from a renewable resource, unlike traditional mineral oil based inks). The document is printed on an environmentally responsible paper, produced using Elemental Chorine Free (ECF), FSC® certified, Mixed Source pulp from Responsible Sources, and manufactured under the strict ISO14001 Environmental Management System. Mill purchased as a carbon neutral stock.