‘Breaking THE-ICE’

Dr Craig Thompson Deputy Chair, THE-ICE Board February 2018

1 Overview

1. Evolution of THE-ICE 2. Our Global Alliances 3. Our Global Strategic Partners 4. Our Organisational Structure 5. Our Points of Difference a) Accreditation/Recognition of Excellence b) Benchmarking of Excellence – THE-ICE ISB-SB Survey c) Promotion of Excellence d) Development of Excellence 6. Our Corporate Social Responsibilities Partners

2 1. Evolution of THE-ICE

2004 -2008: One of five (5) Australian federal government funded International Centres of Excellence (ICEs) Tasked to promote Australian higher education prowess in the global arena

3 Vision and Objective

Vision To be the leading & authoritative source Core Objective on TH&E education and training To foster a global network of leading Motto quality TH&E institutions Accreditation expertise for a global market

4 Our Global Members

5 Australia and Oceania (11) Stenden University of Applied Sciences, Netherlands Australian School of Management, Australia Swiss Hotel Management School, Switzerland Blue Mountains International Hotel Management School – Torrens Swiss School of Tourism and Hospitality, member of EHL, Switzerland University Australia, Australia University of Derby, United Kingdom (in progress) Charles Darwin University, Australia Saxion University of Applied Sciences, the Netherlands (in progress) Griffith University, Australia The Hotelschool, The Hague, the Netherlands (in progress) InternationalCollege of Management, Sydney, Australia Zuyd University Maastricht, the Netherlands (in progress) BERJAYA University Melbourne Polytechnic, Australia (Observer) College, Malaysia (Observer) The Hotel School Sydney, Australia Asia-Pacific (9) The University of the South Pacific, Fiji Dusit Thani College, Thailand Pacific TAFE, Fiji Far Eastern University, the Philippines William Angliss Institute, Australia INTI International University & Colleges, Malaysia William Blue College of Hospitality Management – Torrens University Lyceum of the Philippines University, the Philippines Australia, Australia Singapore Institute of Technology, Singapore (Observer) Europe (17) Taylor's University, Malaysia César Ritz Colleges Switzerland, Switzerland THEi, Technological & Higher Education Institute of Hong Kong (Observer) Free University of Bozen-Bolzano, Italy University of Santo Tomas, the Philippines Glion Institute of Higher Education, Switzerland Mae Fah Luang University, Thailand (in progress) Haaga-Helia University of Applied Sciences, Finland (Observer) Hotel Institute Montreux, Switzerland Middle East & the Sub-Continent (3) IHTTI School of Hotel Management, Switzerland Stenden University Qatar, Qatar MCI Management Center Innsbruck, Austria The Emirates Academy of Hospitality Management, Dubai, UAE NHTV Breda University of Applied Sciences, the Netherlands (in Dubai College of Tourism (Observer) progress) North Americas (1) RP Technology, United Kingdom (Business Alliance) STR SHARE Center, USA (Business Alliance)

6 A Global Organisation

A global alliance of quality higher education providers specialising in TH&E (tourism, hospitality, events, culinary arts, leisure)

35 members from 17 countries

7 2. Our Global Alliances

Membership or partnership Benchmarking research projects Cooperation and collaboration for mutual growth & benefits Co-branding for a robust market presence Ongoing mutual promotion and support

8 3. Our Global Strategic Partners

Mutual recognition of respective accreditation schema Spirit of cooperation and collaboration - MoU Concurrent accreditation where applicable - MoA Sharing of resources and expertise

9 A Focus on Partnership

MoU - Mutual Recognition

MoA – Collaborative Partnership

Joint Assessment Projects

10 4. Our Organisational Structure

11 THE-ICE Board of Directors

Chair: Deputy Chair: Treasurer: Company Secretary Eva Werner Craig Thompson Paul Whitelaw Christina Aquino (Austria) (Netherlands) (Australia) (Philippines)

Perry Hobson Oswin Maurer Ron Hilvert John Fong Sarote John Daly Anthony Mitri (Malaysia) (Italy) (Philippines) (Singapore) Phornprapha (Switzerland) (Australia) (Thailand)

12 THE-ICE Assessment Panel

Australia Austria Australia Australia

Germany Australia Australia Netherlands

Chair, Professor Brian King Hong Kong

Singapore Australia Switzerland United Kingdom Philippines

Auditor profiles: http://the-ice.org/our-team/the-ice-assessment-panel-auditors/ 13 Much more than a QA agency

THE-ICE Four (4) Pillars A network of quality institutions specialising in the fields of TH&E pillars of excellence Recognition Development

Promotion

Promotion

Recognition

Development

QA Excellence QA

Benchmarking

Good Good Practices Brand Identities Brand

Benchmarking TH&EProgrammes

THE-ICE Standards of Excellence Leveraging the power of collaboration

14 a) Accreditation/Recognition of Excellence

THE-ICE Accreditation Flow Chart

NB: “Pre-accreditation Fast Track” is available for qualified institutions to seek Full-accreditation in the first instance

15 THE-ICE Standards of Excellence

1. Status of the Institution 8. Physical Resources and 2. Governance, Leadership & Facilities Administration 9. Student Support Services 3. Vision, Mission, Objectives 10. Industry Advisory Board 4. Courses/Programs, Curriculum 11. Staffing Resources & Graduate 12. Financial Resources Outcomes/Attributes 13. Membership, Partnership, 5. Approach to Teaching & Community/Social Learning Responsibility Engagement 6. Planning, Program Review & 14. Areas of Excellence Quality Assurance Mechanism • Essential 7. Level of Internationalisation • Desirable

16 Membership Categories i. Observer of THE-ICE ii. Business Alliance iii. Associate of THE-ICE iv. Full Member 2 categories available

17 Observer of THE-ICE Open to appropriately registered, recognised and reputable institutions offering TH&E programmes, interested in international accreditation, however, not quite ready to proceed Invite to participate in THE-ICE fora and workshops, receive regular eCommunication, eBulletin newsletter, attend THE-ICE annual general meeting, however no voting right Business Alliance Open to strategic fit, non-institutional organisations with commitment in QA and the provision of quality services, as well as complement THE-ICE ethos

18 Associate of THE-ICE New incoming institution to THE-ICE network Meeting THE-ICE Standards of Excellence for Pre-accreditation Interested to proceed with THE-ICE Full-accreditation at a later stage Validity Pre-accreditation Status, valid for three (3) years

19 Display and/or include the Associate of THE-ICE Certification across all marketing collaterals

20 Associate of THE-ICE Benefits & Entitlement Receive copies of and profiling in THE-ICE e-Bulletin Participation in THE-ICE annual International Student Barometer Survey & receive THE-ICE ISBSB™ Upgraded Topline Report Promotion through THE-ICE website with member specific email Participation in THE-ICE International Panel of Experts Forum and best practice / benchmarking series Voting rights at AGM Assistance in achieving THE-ICE Standards of Excellence and progressing to Full accreditation

21 THE-ICE Full Membership New incoming institution to THE-ICE network, after successful completion of THE-ICE Pre-accreditation Fast Track Interview process, OR Existing Associate of THE-ICE progressing to Stage II of THE-ICE accreditation process Meeting THE-ICE Standards of Excellence for Full-accreditation Two categories of Full membership Full accreditation status, valid for five (5) years

22 Full Membership Benefits Display and/or include THE-ICE Membership & Programme Accreditation Certifications across all marketing collateral

23 Full Membership - AccreditationPLUS Status Benefits & Entitlement: Mandatory participation in THE-ICE annual International Student Barometer Survey & receive THE-ICE ISBSB™ Upgraded Topline Report as well as THE-ICE ISBSB™ Director’s Cut Report - institution-specific comparative analysis & findings

Right to nominate partner institutions to join THE-ICE as Full Member with Affiliate Status

24 b) Benchmarking of Excellence

Confidential annual research – THE-ICE ISBSB™ Survey Exclusive & mandatory for THE-ICE Member Institutions The world’s only cross-sectorial, cross-institutional TH&E focussed student satisfaction research Over 40,000 students invited with some 13,500 responses* Confidential benchmarking amongst peer institutions from THE-ICE network and a wider ISBSB Global Index Key findings on students’ decision making process & expectations importance /satisfaction levels: ARRIVAL, LIVING, LEARNING & SUPPORT propensity to recommend , future plans, open comments

*based on THE-ICE ISBSB™ Survey 2017 count

25 THE-ICE ISB-SB™ survey report (sample findings)

Benchmarking Learning – vs Peers of THE-ICE Network & Global Index (International Students)

26 Nationality breakdown: THE-ICE (inner Benchmarking Learning Satisfaction circle) vs Global Index (outer circle) (Domestic Students)

27 Key influence – choice of institution (International Students)

28 Learning satisfaction international – ABC vs THE-ICE & Global Index

29 Arrival satisfaction International students – wave-on-wave 2015 vs 2014

30 c) Development of Excellent

THE-ICE IPoE Forum - annual knowledge-sharing gathering Highly focused theme/sub-themes with international leading experts invited to present Special paper presentations Networking with like-minded global peers Recognition of outstanding TH&E academics/professionals, THE- ICE Hall of Fame, Fellow of THE-ICE Award, Best Paper

31 Best practice & Benchmarking Workshops For internal stakeholders & invited guests only Develop best practice statements & models – ‘THE-ICE Best Practice Guide’ Professional development/International Exchanges Staff and student exchange opportunities amongst member institutions

32 d) Promotion of Excellence

Promotion of Excellence & Brand Identity THE-ICE Website – www.the-ice.org THE e-Bulletin - education sector updates, trends, funding issues, international student numbers etc

33 6. Our CSR Partners

Focus on 2 charitable organisations (KOTO and Sala Bai Hotel School) Support under-privileged students at TH&E related training initiatives in developing countries (Vietnam and Cambodia) Encourage members to engage and contribute

34 In Summary…

An Australian based quality assurance agency with a robust history and global recognition. An international network of high quality education institutions Specialising in tourism, hospitality, events, leisure and culinary arts Programme accreditation at all levels, from certificate to PHD Accreditation process is straightforward, self-managed and collegial Flexible membership options all offering real and recognisable benefits Credible and robust international benchmarking Assisting institutions to promote their excellence Levering the power of the collective to improve education…and lives!

35 For more information

Dr Craig Thompson Deputy Chair THE-ICE Board of Directors E: [email protected] www.the-ice.org

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