ACTION REQUIRED See important information below

DearDear Customer, Customer,

SpectrumSpectrum is committed is committed to providing to providing you you with with the thevery very best best products, products, at the at thebest best value. value. To deliver We are even planning more to value add toeven you, more we will advancedbe converting Spectrum your TV services service in to your a 100% area –digital including format. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. This conversion will bring many exciting enhancements to your TV service. It will allow us to deliver you an increase in HD channelsIn addition as well to as launching improve these all TV great channels new products,with even webetter will picturebe enhancing and sound your quality. Spectrum In addition, TV service. we Thiswill be will able bring to offeryou youmore a more HD expansive channels lineup than ever of channels before – andover include 200 available. access to As thousands a result, you of FREE will be On required Demand to choices. have a newAs a Spectrumresult, you will be requiredReceiver to on have each a TV new in Spectrum your home Receiver by 6/19/2018. on each TV in your home by 8/21/2018.

To orderTo order your your new new Spectrum Spectrum Receiver(s), Receiver(s), please please visit visit your your nearest nearest Spectrum Spectrum Store Store (see (see store store location locations on the on back the back of this of this letter)letter) or call or callus at us 833-473-4860 at 833-856-0704. A Spectrum. A Spectrum Customer Customer Service Service Representative Representative will willarrange arrange to ship to ship a self-installation a self-installation kit directlykit directly to your to home your athome no additional at no additional cost to cost you. to The you. kit The will kitalso will contain also contain instructions instructions explaining explaining when to when install to yourinstall new equipmentyour new as equipment well as how as to well return as how your to current return equipment.your current You equipment. must return You your must previous return yourequipment previous by 9/20/2018equipment by. 7/19/2018. With these enhancements come a number of additional changes that you need to be aware of: With these enhancements come a number of additional changes that you need to be aware of: Your channels Your–– Onchannels or after 8/21/2018, some of your current channels will be moving to new locations and other channels will be removed,- On 6/19/2018 consistent, some with yourof your level current of service. channels See willthe backbe moving of this to letter new forlocations specific and channel other movechannels information. will be For yourremoved, convenience, consistent we have with also your included level of service.your new See channel the back lineup of this with letter this forletter. specific channel move information. For your convenience, we have also included your new channel lineup with this letter. Billing changes Billing–– Your changes statement due date will be changing – you’ll see the new date on your next statement. –– Additionally, effective with your next billing statement, your new monthly rate will change as follows: - Your statement due date will be changing – you’ll see the new date on your next statement.

New Account Number and Security Code - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly billing statement. Your current Spectrum TV BASIC at $27.00 will be migrated to Spectrum TV BASIC at • Please keep your newthe rateaccount of $23.89, number plus for futureapplicable reference taxes and and don’t fees. forget to update your new account number with yourStandard financial rates institution apply afterto ensure 12 months payment for allprocessing. services.

• If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on your new account number.

NewYour Account Existing Number Account and Credentials Security Code –– You- You will canreceive visit a Spectrum.net/newaccount new account number and Securityand follow Code. the Bothinstructions can be foundto register in the for upper a new left Username. corner of your next monthly billing statement. If you have• Pleaseany questions keep your about new your account current number service, for pleasefuture referencevisit Spectrum.com and don’t forgetor call tous update at 833-856-0704 your new account to learn more. Thanknumber you for with being your a Spectrum financial institutioncustomer. to ensure payment processing. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on Sincerely, your new account number.

Your Existing Account Credentials –– You will need to clear the cache and cookies on your computer. –– Then visit Spectrum.net/new and follow the instructions to register for a new username. Kathleen Griffin VP, Marketing Communications Need additional info or help? Call 1-833-473-4860. ¿Necesitas más información o ayuda? Llama al 1-833-473-4860.

Thank you for being a Spectrum customer.

Sincerely,

Kathleen Griffin VP, Marketing Communications

BGS - 119384-A Resi GET YOUR EQUIPMENT TODAY To get your Spectrum Receiver(s) and self-installation kit, call 1-833-473-4860. We’ll ship directly to your home at no additional cost. You don’t even have to leave the house. Or, between 8/18 and 8/25 you can pick one up from our temporary store located at: Scout House 708 E. San Joaquin St. Avenal, CA 93204

Mon-Sat 10am – 7pm

IMPORTANT ACCOUNT UPDATE As a result of the Spectrum TV enhancements occurring on 8/21/2018, some current channels will be moving to new locations:

Channel Name Current Channel (From) New Channel # (To)

C-SPAN 50 93, 881

C-SPAN 2 72 91, 882

EVINE 19 142, 729

Pop 18 103, 803

QVC 14 113, 785

*Customers that receive Medicaid, may be eligible for Spectrum Receivers for up to 5 years; standard rates apply after promotional period ends. Standard rates will apply for installation, taxes, fees, surcharges and additional equipment. On Demand programming varies by level of service; pricing, ratings and scheduling are subject to change. Spectrum Receiver required to receive HD programming; TV must be HD capable; HD programming may vary. Additional Charter DVR service rates may apply. Account credentials may be required to stream some TV content online. Apps are free with corresponding level of service. Service is subject to all applicable service terms and conditions, which are subject to change. Services not available in all areas. Restrictions may apply. Call for full details. ©2018 Charter Communications. ACCIÓNACTION REQUERIDA REQUIRED Ver informaciónSee important importante information a continuación below

Estimado(a)Dear Customer Customer,,

SpectrumSpectrum se compromete is committed a to brindarle providing los you mejores with the productos, very best al products, mejor precio. at the Para best ofrecerle value. We aún are más planning por su todinero, add even more convertiremosadvanced Spectrum su servicio services de TV ina un your formato area – 100% including digital. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. Esta conversión traerá muchos beneficios emocionantes a su servicio de TV. Nos permitirá ofrecerle un aumento en los canalesIn addition de alta to definición launching y tambiénthese great darles new a products,todos los wecanales will be de enhancing televisión youruna mejor Spectrum calidad TV deservice. imagen This y sonido. will bring Además, you podremosmore HD ampliar channels aún thanmás nuestraever before gama – over de canales 200 available. e incluir As acceso a result, a miles you dewill opciones be required On Demandto have a GRATUITAS. new Spectrum Como resultado,Receiver se onle solicitaráeach TV in que your tenga home un by nuevo 6/19/2018. receptor Spectrum en cada televisor de su hogar antes del 21/8/2018.

ParaTo pedir order su your nuevo new receptor Spectrum Spectrum, Receiver(s), visite please su tienda visit de your Spectrum nearest más Spectrum cercana Store (consulte (see store la ubicación locations de on la the tienda back en of el this reversoletter) de oresta call carta) us at o833-856-0704 llámenos al 1-833-473-4860. A Spectrum Customer. Un representante Service Representative de atención al will cliente arrange de Spectrumto ship a self-installation se encargará de enviarkit directlyun kit de to autoinstalación your home at no directamente additional cost a su to hogar you. sinThe costo kit will adicional also contain para usted.instructions El kit también explaining incluirá when instrucciones to install queyour le explicarán new equipment cuándo as instalar well as su how nuevo to returnequipo your y cómo current devolver equipment. el actual. You Debe must devolver return yoursu equipo previous anterior equipment antes del by 20/9/20187/19/2018. .

ConWith estas these mejoras enhancements vienen una seriecome de a numbercambios of adicionales additional quechanges debe that tener you en need cuenta: to be aware of:

Tus Yourcanales channels –– A -partir On 6/19/2018 del 21/8/2018, some, algunos of your decurrent sus canales channels actuales will be se moving moverán to new a nuevas locations ubicaciones and other y sechannels eliminarán will beotros canales,removed, de acuerdoconsistent con with su nivelyour delevel servicio. of service. Consulte See the el reversoback of dethis esta letter carta for paraspecific obtener channel información move information. específica sobre movimientos de canales. Para su comodidad, también hemos incluido su nueva lista de canales con esta carta. For your convenience, we have also included your new channel lineup with this letter. Cambios de facturación Billing changes –– La fecha de vencimiento de su estado de cuenta cambiará; verá la nueva fecha en su próxima factura. - Your statement due date will be changing – you’ll see the new date on your next statement. –– Además, a partir de su próxima factura de cuenta, su nueva tarifa mensual cambiará de la siguiente manera: New Account Number and Security Code - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly billing statement.

• SuPlease Spectrum keep TVyour actual new account BASIC en number $27.00 for se future cambiará reference a Spectrum and don’t TV forget BASIC to a update la tasa yourde new account number with your financial$23.89, másinstitution los impuestos to ensure y tarifaspayment aplicables. processing. Las tarifas estándar se aplican después de 12 meses para todos los servicios. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on your new account number.

Your Existing Account Credentials Nuevo número- You de can cuenta visit y Spectrum.net/newaccountcódigo de seguridad and follow the instructions to register for a new Username. –– Recibirá un nuevo número de cuenta y un Código de seguridad. Ambos se pueden encontrar en la esquina superior If youizquierda have any de questions su próximo about estado your de current cuenta service, mensual. please visit Spectrum.com or call us at 833-856-0704 to learn more. Thank• Guarde you for su being nuevo a númeroSpectrum de customer. cuenta para futura referencia y no se olvide de actualizar su nuevo número de cuenta con su institución financiera para garantizar el procesamiento del pago. Sincerely,• Si actualmente está inscrito en Auto Pay, necesitará restablecer su método de pago en función de su nuevo número de cuenta.

Sus credenciales de cuenta existentes –– Tendrá que borrar la caché y las cookies en su computadora. Kathleen Griffin –– Después, visite a Spectrum.net/new (la página web está disponible solo en inglés) y siga las instrucciones para VP, Marketing Communications registrar un nuevo nombre de usuario.

¿Necesitas más información o ayuda? Llama al 1-833-473-4860.

Gracias por ser un cliente de Spectrum.

Atentamente,

Marisol Martinez Vicepresidenta de Mercadeo Multicultural

BGS - 119384-A Resi OBTENGA SU EQUIPO HOY Para recibir tu(s) receptor(es) de Spectrum y el Kit de autoinstalación, llama al 1-833-473-4860. Los enviaremos a tu hogar sin costo adicional. Ni siquiera tendrás que irse de casa. También, puedes obtenerlos entre el 18 de agosto y el 25 de agosto en nuestra tienda temporaria ubicada en: Scout House 708 E. San Joaquin St. Avenal, CA 93204

lunes-sábado 10am – 7pm

NOTICIA DE CUENTA IMPORTANTE Como resultado de las mejoras de Spectrum TV que se llevarán a cabo el 21/8/2018, algunos canales actuales se moverán a nuevas ubicaciones:

Channel Name Current Channel (From) New Channel # (To)

C-SPAN 50 93, 881

C-SPAN 2 72 91, 882

EVINE 19 142, 729

Pop 18 103, 803

QVC 14 113, 785

* Los clientes que reciben Medicaid pueden ser elegibles para receptores de espectro por hasta 5 años; las tarifas estándar se aplican una vez que finaliza el período promocional. Se aplicarán tarifas estándar para instalación, impuestos, tarifas, recargos y equipo adicional. La programación On Demand varía según el nivel de servicio; los precios, las calificaciones y la programación están sujetos a cambios. Receptor de Spectrum requiere recibir programación HD; La TV debe ser capaz de HD; La programación HD puede variar. Es posible que se apliquen tarifas de servicio adicionales de Charter DVR. Las credenciales de la cuenta pueden ser necesarias para transmitir un poco de contenido de TV en línea. Las aplicaciones son gratuitas con el nivel de servicio correspondiente. El servicio está sujeto a todos los términos y condiciones de servicio aplicables, que están sujetos a cambios. Servicios no disponibles en todas las áreas. Se pueden aplicar restricciones. Llamar para detalles completos. © 2018 Charter Communications. SPECTRUM HD CHANNEL LINEUP° Avenal Rebuild | July 2018

TV PACKAGES 82 Disney XD 201 Military History 282 Mexicanal 90 LMN 288 BeIN SPORTS Español 283 Tele El Salvador SPECTRUM BASIC 105 Universal Kids 345 Willow TV 284 Antena 3 Internacional 107 Baby First TV 400 NHL Network 285 El Garage TV (Includes Digital Music channels 110 Nick Jr. 401 FCS Atlantic 286 Super Canal and the following services) 112 Discovery Life Channel 402 FCS Central 288 BeIN SPORTS Español 2 KVPT - PBS 117 Reelz 403 FCS Pacific 289 Ecuavisa Internacional 3 KFSN - ABC 121 Lifetime Real Women 404 TVG 290 SUR Perú 4 KSEE - NBC 124 SundanceTV 406 ESPN Classic 291 Telemicro 5 KAIL - MyTV 125 IFC 409 Outdoor Channel 292 Television Dominicana 6 KMPH - FOX 126 fyi, 416 ESPN GoalLn/BasesLd 293 TV Venezuela 7 KGPE - CBS 130 Nat Geo Wild 417 BeIN SPORTS 294 TVE Internacional 8 KFRE - The CW 133 i24 427 FOX Soccer Plus 295 WAPA América 9 KNXT - IND 134 Viceland 430 NFL RedZone 417 BeIN SPORTS 10 KMSG - Azteca América 135 BBC World News 431 Mav TV 801 Ultra Familia 11 KTFF - UniMás 137 Smithsonian Channel 434 BTN 802 Ultra Kidz 12 KFTV - Univisión 139 Cooking Channel 435 MLB Strike Zone 805 Ultra Mex 15 KNSO - Telemundo 140 DIY Network 438 PAC-12 Arizona 806 Ultra Clásico 91 C-SPAN2 153 REVOLT 439 PAC-12 Bay Area 818 Ultra Docu 92 C-SPAN3 158 Fuse 441 PAC-12 Mountain 850 Ultra Fiesta 93 C-SPAN 159 RFD-TV 443 PAC-12 Oregon 851 Ultra Macho 97 TBN 160 GAC 444 PAC-12 Washington 855 Ultra Cine 113 QVC 161 FM 770 HDNet Movies 890 UniMás 115 HSN 162 ASPiRE TV 799 MTV Live 891 Azteca América 119 Jewelry TV 163 TV One 142 EVINE 165 Ovation TMC MI PLAN LATINO 177 California Channel 168 BYUtv 594 TMC XTRA - E 188 Charter Channel 172 Newsy 598 TMC - W (Includes Spectrum TV Basic, Latino 205 - 206 Spectrum Reach 202 UP 599 TMC - E View and the following services) 221 El Rey Network 600 TMC XTRA - W 23 Disney Junior SPECTRUM SELECT 250 FOX Deportes 28 A&E 260 Univisión Deportes STARZ 29 Discovery Channel (Includes Spectrum TV Basic 262 ESPN Deportes 611 Starz Comedy - E 30 TLC and the following services) 265 Fusion 621 Starz - W 31 HISTORY 24 Spectrum SportsNet CA 271 NBC Universo 622 Starz - E 32 TBS 25 Spectrum Deportes 405 CBS Sports Network 623 Starz in Black - E 33 TNT 27 Lifetime 407 ESPNEWS 624 Starz Comedy - W 34 USA Network 28 A&E 408 FOX Sports 2 625 Starz Cinema - E 39 The Weather Channel 29 Discovery Channel 410 Tennis Channel 626 Starz Kids & Fam. - E 45 Freeform 30 TLC 415 ESPNU 627 Starz Edge - E 46 Disney Channel 31 HISTORY 436 Olympic Channel 49 Cartoon Network 32 TBS 440 PAC-12 Los Angeles STARZ ENCORE 54 E! 33 TNT 442 PAC-12 Network 644 StarzEncore - W 55 HGTV 34 USA Network 713 The Impact Network 645 StarzEncore - E 56 Food Network 35 ESPN 771 AXS TV 646 StarzEncore Action-E 58 Comedy Central 647 StarzEncore Classic-E 63 AMC 36 ESPN2 HBO 37 FS West 648 StarzEncore Wstns-E 65 Investigation Discovery 39 The Weather Channel 503 HBO 2 - W 649 StarzEncore Susp-E 66 Bravo 40 CNN 505 HBO Signature - W 650 StarzEncore Black-E 70 FX 41 HLN 507 HBO Family - W 651 StarzEncore Fam-E 87 Hallmark Channel 42 CNBC 509 HBO Comedy - W 652 StarzEncore Español-E 88 Hallmark Mov. & Myst. 43 msnbc 511 HBO Zone - W 44 FOX News Channel 513 HBO Latino - W MULTICULTURAL SOUTH ASIAN VIEW 45 Freeform 518 HBO - W CHANNELS 519 HBO - E 345 Willow TV 46 Disney Channel 348 TV Asia 47 Animal Planet 520 HBO 2 - E 521 HBO Signature - E FILIPINO VIEW 351 SET Asia 48 Travel Channel 352 STAR India PLUS 49 Cartoon Network 522 HBO Family - E 361 The Filipino Channel 50 Nickelodeon 523 HBO Comedy - E 362 GMA Life TV 51 Paramount Network 524 HBO Zone - E 363 GMA Pinoy TV TV JAPAN 54 E! 525 HBO Latino - E 364 GMA News TV 347 TV Japan 55 HGTV International 56 Food Network Cinemax 365 Lifestyle Network OTHER SERVICES 58 Comedy Central 533 MoreMAX - W 60 VH1 535 ActionMAX - W FRENCH VIEW 671 EPIX - W 61 MTV 537 ThrillerMAX - W 672 EPIX - E 354 TiVi5MONDE 63 AMC 549 Cinemax - W 676 EPIX 356 TV5MONDE Info 64 SYFY 550 Cinemax - E 903 - 948 Music Choice 852 TV5MONDE 65 Investigation Discovery 551 MoreMAX - E 950 iN DEMAND Previews 66 Bravo 552 ActionMAX - E 951 iN DEMAND 1 67 NBC Sports Network 553 ThrillerMAX - E LATINO VIEW 953 iN DEMAND 3 68 SportsNet LA 554 5 StarMAX - E 25 Spectrum Deportes 957 iN DEMAND Español 69 FOX Sports 1 555 MovieMAX - E 82 Disney XD 958 HD Pay-Per-View 70 FX 556 OuterMAX - E 145 Tr3s 965 Playboy TV 71 National Geographic 557 Cinemáx - E 221 El Rey Network 967 Playboy TV en Español 72 truTV 1901-1941 Music Choice Showtime 223 Caracol 73 TV Land 224 BabyFirstTV (SAP) 1943-1950 Music 83 BET 563 SHO 2 - W 2 25 BabyTV (SAP) Choice 84 CMT 565 Showtime Showcase-W 226 RCN Nuestra Tele 2470 Too Much For TV On 85 ION Television 568 SHO Beyond - E 227 FOROtv Demand 87 Hallmark Channel 569 SHO Extreme - W 228 AyM Sports 2472 Karaoke On Demand 88 Hallmark Mov. & Myst. 578 Showtime - W 229 Canal Sur 2478 Disney Family Movies On 89 Oxygen 579 Showtime - E 230 Cubaplay Demand 94 FOX Business Network 580 SHO 2 - E 234 Galavisión 2498 Weather 95 Bloomberg Television 581 Showtime Showcase-E 239 Estrella TV 96 Velocity 582 SHO Beyond - W 241 TeleN 98 Daystar 583 SHO Extreme - E 242 Cinelatino 99 INSP 584 SHO Women - E 243 Bandamax 100 WGN America 585 SHO Next - E 244 Ritmoson Latino 101 EWTN 245 TeleFórmula 122 WE tv SPECTRUM TV GOLD 247 Video Rola 124 SundanceTV (Includes Spectrum TV Silver 248 De Película 125 IFC 249 De Película Clásico 136 BBC America and the following channels) 250 FOX Deportes

149 Liquidation Channel Digi Tier 2 251 CNN en Español 157 FX Movie Channel 252 Cine Mexicano 164 HSN2 14 NFL Network 253 TV Chile 166 Hillsong Channel 57 MTV2 255 Semillitas 167 SonLife 76 FLIX - W 256 Atres Series 173 QVC2 77 IndiePlex 258 Discovery en Español 222 RSN Extra 78 RetroPlex 259 Multimedios Televisión 234 Galavisión 79 MoviePlex 260 Univisión Deportes 425 SEC Network 86 Science Channel 261 ViendoMovies 426 SEC Extra 102 Boomerang 262 ESPN Deportes 769 FS Prime Ticket 103 Pop 263 CentroamericaTV 104 Discovery Family 264 Univisión tlnovelas SPECTRUM TV SILVER 106 TeenNick 266 FOX Life 108 Nicktoons 267 ¡Sorpresa! TV (Includes Spectrum TV Select 114 Destination America 269 Once Canal and the following channels) 116 American Heroes Ch. 270 canal 22 internacional 132 CNBC World 271 NBC Universo Digi Tier 1 143 BET HER 273 Discovery Familia 14 NFL Network 144 Crime & Investigation 274 GOL TV 23 Disney Junior 145 Tr3s 275 HISTORY en Español 53 OWN 146 Nick Music 276 EWTN en Español 59 FXX 147 LOGO 277 TBN Enlace USA 62 TCM 148 BET Jams 278 HITN 74 Golf Channel 150 MTV Classic 279 Nat Geo Mundo 75 MLB Network 156 BET Soul 280 TeleHit 81 GSN 170 The Cowboy Channel 281 Estudio 5 For more information visit Spectrum.net. ALPHABETICAL E!...... 54 HITN...... 278 PAC-12 Bay Area...... 439 TeleHit...... 280 CHANNEL LIST Ecuavisa Internacional.. 289 HLN...... 41 PAC-12 Los Angeles.... 440 Telemicro...... 291 El Garage TV...... 285 HSN...... 115 PAC-12 Mountain...... 441 TeleN...... 241 5 StarMAX - E...... 554 El Rey Network...... 221 HSN2...... 164 PAC-12 Network...... 442 Television Dominicana.. 292 A&E...... 28 EPIX...... 676 i24...... 133 PAC-12 Oregon...... 443 Tennis Channel...... 410 ActionMAX - E...... 552 EPIX - E...... 672 IFC...... 125 PAC-12 Washington...... 444 The Cowboy Channel....170 ActionMAX - W...... 535 EPIX - W...... 671 iN DEMAND 1...... 951 Paramount Network...... 51 The Filipino Channel...... 361 AMC...... 63 ESPN...... 35 iN DEMAND 3...... 953 Playboy TV...... 965 The Impact Network..... 713 American Heroes Ch...... 116 ESPN Classic...... 406 iN DEMAND Español.... 957 Playboy TV en Español.967 The Weather Channel.....39 Animal Planet...... 47 ESPN Deportes...... 262 iN DEMAND Previews.. 950 Pop...... 103 ThrillerMAX - E...... 553 Antena 3 Internacional. 284 ESPN GoalLn/BasesLd.. 416 IndiePlex...... 77 QVC...... 113 ThrillerMAX - W...... 537 ASPiRE TV...... 162 ESPN2...... 36 INSP...... 99 QVC2...... 173 TiVi5MONDE...... 354 Atres Series...... 256 ESPNEWS...... 407 Investigation Discovery...65 RCN Nuestra Tele...... 226 TLC...... 30 AXS TV...... 771 ESPNU...... 415 ION Television...... 85 Reelz...... 117 TMC - E...... 599 AyM Sports...... 228 Estrella TV...... 239 Jewelry TV...... 119 RetroPlex...... 78 TMC - W...... 598 Azteca América...... 891 Estudio 5...... 281 KAIL - MyTV...... 5 REVOLT...... 153 TMC XTRA - E...... 594 Baby First TV...... 107 EVINE...... 142 Karaoke On Demand...2472 RFD-TV...... 159 TMC XTRA - W...... 600 BabyFirstTV (SAP)...... 224 EWTN...... 101 KFRE - The CW...... 8 Ritmoson Latino...... 244 TNT...... 33 BabyTV (SAP)...... 225 EWTN en Español...... 276 KFSN - ABC...... 3 RSN Extra...... 222 Too Much For TV On Bandamax...... 243 FCS Atlantic...... 401 KFTV - Univisión...... 12 Science Channel...... 86 Demand...... 2470 BBC America...... 136 FCS Central...... 402 KGPE - CBS...... 7 SEC Extra...... 426 Tr3s...... 145 BBC World News...... 135 FCS Pacific...... 403 KMPH - FOX...... 6 SEC Network...... 425 Travel Channel...... 48 BeIN SPORTS...... 417 FLIX - W...... 76 KMSG - Azteca América.10 Semillitas...... 255 truTV...... 72 BeIN SPORTS Español. 288 FM...... 161 KNSO - Telemundo...... 15 SET Asia...... 351 TV Asia...... 348 BET...... 83 Food Network...... 56 KNXT - IND...... 9 SHO 2 - E...... 580 TV Chile...... 253 BET HER...... 143 FOROtv...... 227 KSEE - NBC...... 4 SHO 2 - W...... 563 TV Japan...... 347 BET Jams...... 148 FOX Business Network.. 94 KTFF - UniMás...... 11 SHO Beyond - E...... 568 TV Land...... 73 BET Soul...... 156 FOX Deportes...... 250 KVPT - PBS...... 2 SHO Beyond - W...... 582 TV One...... 163 Bloomberg Television.....95 FOX Life...... 266 Lifestyle Network...... 365 SHO Extreme - E...... 583 TV Venezuela...... 293 Boomerang...... 102 FOX News Channel...... 44 Lifetime...... 27 SHO Extreme - W...... 569 TV5MONDE...... 852 Bravo...... 66 FOX Soccer Plus...... 427 Lifetime Real Women.....121 SHO Next - E...... 585 TV5MONDE Info...... 356 BTN...... 434 FOX Sports 1...... 69 Liquidation Channel...... 149 SHO Women - E...... 584 TVE Internacional...... 294 BYUtv...... 168 FOX Sports 2...... 408 LMN...... 90 Showtime - E...... 579 TVG...... 404 C-SPAN...... 93 Freeform...... 45 LOGO...... 147 Showtime - W...... 578 Ultra Cine...... 855 C-SPAN2...... 91 FS Prime Ticket...... 769 Mav TV...... 431 Showtime Showcase-E.. 581 Ultra Clásico...... 806 C-SPAN3...... 92 FS West...... 37 Mexicanal...... 282 Showtime Showcase-W..... Ultra Docu...... 818 California Channel...... 177 Fuse...... 158 Military History...... 201 565 Ultra Familia...... 801 canal 22 internacional... 270 Fusion...... 265 MLB Network...... 75 Smithsonian Channel..... 137 Ultra Fiesta...... 850 Canal Sur...... 229 FX...... 70 MLB Strike Zone...... 435 SonLife...... 167 Ultra Kidz...... 802 Caracol...... 223 FX Movie Channel...... 157 MoreMAX - E...... 551 ¡Sorpresa! TV...... 267 Ultra Macho...... 851 Cartoon Network...... 49 FXX...... 59 MoreMAX - W...... 533 Spectrum Deportes...... 25 Ultra Mex...... 805 CBS Sports Network....405 fyi,...... 126 MovieMAX - E...... 555 Spectrum Reach.. 205-206 UniMás...... 890 CentroamericaTV...... 263 GAC...... 160 MoviePlex...... 79 Spectrum SportsNet CA.24 Universal Kids...... 105 Charter Channel...... 188 Galavisión...... 234 msnbc...... 43 SportsNet LA...... 68 Univisión Deportes...... 260 Cine Mexicano...... 252 GMA Life TV...... 362 MTV...... 61 STAR India PLUS...... 352 Univisión tlnovelas...... 264 Cinelatino...... 242 GMA News TV Internation- MTV Classic...... 150 Starz - E...... 622 UP...... 202 Cinemax - E...... 550 al...... 364 MTV Live...... 799 Starz - W...... 621 USA Network...... 34 Cinemáx - E...... 557 GMA Pinoy TV...... 363 MTV2...... 57 Starz Cinema - E...... 625 Velocity...... 96 Cinemax - W...... 549 GOL TV...... 274 Multimedios Televisión.. 259 Starz Comedy - E...... 611 VH1...... 60 CMT...... 84 Golf Channel...... 74 Music Choice...... 1901-1941 Starz Comedy - W...... 624 Viceland...... 134 CNBC...... 42 GSN...... 81 Music Choice...... 1943-1950 Starz Edge - E...... 627 Video Rola...... 247 CNBC World...... 132 Hallmark Channel...... 87 Music Choice...... 903-948 Starz in Black - E...... 623 ViendoMovies...... 261 CNN...... 40 Hallmark Mov. & Myst...... 88 Nat Geo Mundo...... 279 Starz Kids & Fam. - E.... 626 WAPA América...... 295 CNN en Español...... 251 HBO - E...... 519 Nat Geo Wild...... 130 StarzEncore - E...... 645 WE tv...... 122 Comedy Central...... 58 HBO - W...... 518 National Geographic...... 71 StarzEncore - W...... 644 Weather...... 2498 Cooking Channel...... 139 HBO 2 - E...... 520 NBC Sports Network.....67 StarzEncore Action-E...646 WGN America...... 100 Crime & Investigation....144 HBO 2 - W...... 503 NBC Universo...... 271 StarzEncore Black-E....650 Willow TV...... 345 Cubaplay...... 230 HBO Comedy - E...... 523 Newsy...... 172 StarzEncore Classic-E... 647 Daystar...... 98 HBO Comedy - W...... 509 NFL Network...... 14 StarzEncore Español-E.652 De Película...... 248 HBO Family - E...... 522 NFL RedZone...... 430 StarzEncore Fam-E...... 651 De Película Clásico...... 249 HBO Family - W...... 507 NHL Network...... 400 StarzEncore Susp-E.....649 Destination America...... 114 HBO Latino - E...... 525 Nick Jr...... 110 StarzEncore Wstns-E...648 Discovery Channel...... 29 HBO Latino - W...... 513 Nick Music...... 146 SundanceTV...... 124 Discovery en Español... 258 HBO Signature - E...... 521 Nickelodeon...... 50 Super Canal...... 286 Discovery Familia...... 273 HBO Signature - W...... 505 Nicktoons...... 108 SUR Perú...... 290 Discovery Family...... 104 HBO Zone - E...... 524 Olympic Channel...... 436 SYFY...... 64 Discovery Life Channel...112 HBO Zone - W...... 511 Once Canal...... 269 TBN...... 97 Disney Channel...... 46 HD Pay-Per-View...... 958 Outdoor Channel...... 409 TBN Enlace USA...... 277 Disney Family Movies On HDNet Movies...... 770 OuterMAX - E...... 556 TBS...... 32 Demand...... 2478 HGTV...... 55 Ovation...... 165 TCM...... 62 Disney Junior...... 23 Hillsong Channel...... 166 OWN...... 53 TeenNick...... 106 Disney XD...... 82 HISTORY...... 31 Oxygen...... 89 Tele El Salvador...... 283 DIY Network...... 140 HISTORY en Español.... 275 PAC-12 Arizona...... 438 TeleFórmula...... 245

A An amplifier may be required for a dwelling with multiple outlets (outlet = Spectrum receiver/modem/eMTA). Technician RESIDENTIAL SERVICES AND RATES assessment and professional installation required. TV PACKAGES (PER MONTH) INSTALLATION/SERVICE CALL B The Broadcast TV Surcharge reflects charges assessed to Charter by broadcast TV stations. It applies to Basic Service and all Spectrum Basic $23.89 (PER ACTIVITY) additional TV services. Spectrum Select $64.99 Primary Installation/Reconnect C DVR service required with subscription to DVR or DVR/HD receiver. (when truck roll required) A $49.99 Spectrum Silver $84.99 F D Provides access to the electronic program guide - to receive program information, perform efficient channel surfing, use Parental Trip Charge $49.99 Spectrum Gold $104.99 Controls and access to order Pay-Per-View & On Demand (where available). Custom Work Labor Charge $49.99 A LA CARTE (PER MONTH)G E Due to system technology enhancements in a switched digital market, access to certain digital channels will require a receiver, as Digi Tier 1 $12.00 Service Call Truck Roll $49.99 HDTVs equipped with CableCARDs can not access certain digital channels requiring two-way communication. CableCARD customers Digi Tier 2 $12.00 Wall Fish $49.99 with TiVo equipment will also need a Tuning Adapter for access to such digital channels. Move Transfer $49.99 PREMIUM CHANNELS (PER MONTH) F Applicable when adding and/or relocating outlet, upgrading and/or downgrading services and picking up equipment. HBO $15.00 UNRETURNED EQUIPMENT FEES G Available with subscription to Spectrum TV Select, Silver, Gold, or Mi Plan Latino CINEMAX $15.00 (PER UNIT) Spectrum Receiver $123.00 H The Secure Connection Fee covers those measures Spectrum employs to manage and secure the connection between Spectrum’s SHOWTIME $15.00 system and the Spectrum receiver and other devices Subscriber uses to access Spectrum’s services. CableCARD™ $22.00 TMC $15.00 Tuning Adapter $130.00 All charges exclude applicable taxes, FCC fees, franchise fees and the Broadcast TV Surcharge. STARZ $15.00 Public, Educational, Government Access Channel availability may vary by community. STARZ ENCORE $15.00 MISCELLANEOUS CHARGES (PER MONTH) CableCARD customers subscribing to any service package in which Charter-leased equipment is included in the package price, may EPIX $15.00 B Broadcast TV Surcharge $8.85 receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. MULTICULTURAL CHANNELS MISCELLANEOUS CHARGES ©2018 Charter Communications (PER MONTH) Latino View $7.99 (PER ACTIVITY) Late Fee $4.75 Mi Plan Latino $45 ADDITIONAL CUSTOMER INFORMATION: Prices are per month unless noted otherwise. Programming may vary and all services Reconnection Fee $4.99 may not be available in all areas. Rates, number of channels, programs/content, services & packages are subject to change Phone Payment Processing (Charter or discontinuance at any time, subject to applicable law. Unless specified on this rate card, additional installation services are Assisted) $5.00 generally billed using the Labor Charge in 1/4 hour increments. Charter reserves the right to institute different rates or terms and conditions of service for promotional purposes. Customers are not required to subscribe to any tier of service, other than the Insufficient Funds Fee $25.00 Charter Basic service tier, in order to purchase premium channels, or where available, Pay-Per-View or On Demand. Charter-issued Additional Bill Copies $1.99 Spectrum receiver or CableCARD required to view programming channels. Charter-issued Spectrum receiver required to view SPECTRUM EQUIPMENT RENTAL & Pay-Per-View and On Demand programming (where available). HD-capable equipment required to view HD programming OTHER SERVICES (PER MONTH, PER (where available). All programming may not be available to CableCARD customers. All service levels may contain channels with OUTLET) some R-rated programming, which can be blocked using the Parental Controls feature on your on-screen program guide. Certain Spectrum Receiver & Remote (per limitations apply to the Wire Maintenance Plan, such as the exclusion of repairs to alarm/electrical/twisted pair wiring, customer- C caused damage or abuse, and alterations to Charter equipment. Please contact Charter for more information about the Wire outlet) $5.99 Maintenance Plan. Secure Connection (per receiver or CableCARD) D, H $1.00 Areas Served: Avenal, CA, City of CableCARD (rate includes $1.00 Secure Connection) E, H $2.00 DVR Service Package (up to 4 DVR receivers) $19.99 DVR Service (1 DVR receiver) $12.99

Visit Spectrum.com/RateCard for more information regarding your rates. ACTION REQUIRED See important information below

DearDear Customer, Customer,

SpectrumSpectrum is committed is committed to providing to providing you you with with the thevery very best best products, products, at the at thebest best value. value. To deliver We are even planning more to value add toeven you, more we will advancedbe converting Spectrum your TV services service in to your a 100% area –digital including format. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. This conversion will bring many exciting enhancements to your TV service. It will allow us to deliver you an increase in HD channelsIn addition as well to as launching improve these all TV great channels new products,with even webetter will picturebe enhancing and sound your quality. Spectrum In addition, TV service. we Thiswill be will able bring to offeryou youmore a more HD expansive channels lineup than ever of channels before – andover include 200 available. access to As thousands a result, you of FREE will be On required Demand to choices. have a newAs a Spectrumresult, you will be requiredReceiver to on have each a TV new in Spectrum your home Receiver by 6/19/2018. on each TV in your home by 8/21/2018. To help with this transition, we will supply you with one receiver at no charge for 12 months.* To order your new Spectrum Receiver(s), please visit your nearest Spectrum Store (see store locations on the back of this To orderletter) your or call new us Spectrum at 833-856-0704 Receiver(s),. A pleaseSpectrum visit Customer your nearest Service Spectrum Representative Store (see will store arrange location to ship on the a self-installation back of this letter)kit directlyor call us to at your 833-473-4860 home at no additional. A Spectrum cost Customer to you. The Service kit will Representative also contain instructions will arrange explaining to ship a self-installation when to install kit directlyyour to new your equipment home at noas welladditional as how cost to returnto you. your The currentkit will alsoequipment. contain instructionsYou must return explaining your previous when to installequipment your newby equipment7/19/2018 as well. as how to return your current equipment. You must return your previous equipment by 9/20/2018.

WithWith these these enhancements enhancements come come a number a number of additional of additional changes changes that that you you need need to be to aware be aware of: of:

YourYour channels channels –– On- Onor after 6/19/2018 8/21/2018, some, some of your of your current current channels channels will bewill moving be moving to new to newlocations locations and otherand other channels channels will bewill be removed,removed, consistent consistent with with your your level level of ofservice. service. See See the the back back of ofthis this letter letter for for specific specific channel channel move move information. information. For your convenience, we have also included your new channel lineup with this letter. For your convenience, we have also included your new channel lineup with this letter. Billing changes Billing changes –– Your statement due date will be changing – you’ll see the new date on your next statement. - Your statement due date will be changing – you’ll see the new date on your next statement. –– Additionally, effective with your next billing statement, your new monthly rate will change as follows: New Account Number and Security Code - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly billing statement. Your current Spectrum TV PREMIER, MOVIE PASS at $93.00 will be migrated to • SpectrumPlease keep TV yourSELECT, new DIGIaccount TIER number 1, DIGI for TIER future 2,STARZ/ENCORE reference and don’t at the forget rate to of update $103.99, your new account number with your financial plusinstitution applicable to ensure taxes payment and fees. processing. Standard rates apply after 12 months for all services. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on your new account number.

Your Existing Account Credentials New Account- You Number can visit and Spectrum.net/newaccountSecurity Code and follow the instructions to register for a new Username. –– You will receive a new account number and Security Code. Both can be found in the upper left corner of your next If youmonthly have any billing questions statement. about your current service, please visit Spectrum.com or call us at 833-856-0704 to learn more. Thank• Please you for keep being your a newSpectrum account customer. number for future reference and don’t forget to update your new account number with your financial institution to ensure payment processing. Sincerely,• If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on your new account number.

Your Existing Account Credentials –– You will need to clear the cache and cookies on your computer. Kathleen Griffin –– Then visit Spectrum.net/new and follow the instructions to register for a new username. VP, Marketing Communications Need additional info or help? Call 1-833-473-4860. ¿Necesitas más información o ayuda? Llama al 1-833-473-4860.

Thank you for being a Spectrum customer.

Sincerely,

Kathleen Griffin VP, Marketing Communications

BGS - 119384-A Resi GET YOUR EQUIPMENT TODAY To get your Spectrum Receiver(s) and self-installation kit, call 1-833-473-4860. We’ll ship directly to your home at no additional cost. You don’t even have to leave the house. Or, between 8/18 and 8/25 you can pick one up from our temporary store located at: Scout House 708 E. San Joaquin St. Avenal, CA 93204

Mon-Sat 10am – 7pm

IMPORTANT ACCOUNT UPDATE As a result of the Spectrum TV enhancements occurring on 8/21/2018, some current channels will be moving to new locations:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HLN 51 41, 749

AMC 68 63, 756 IFC 491 125, 823

Animal Planet 61 47, 766 Investigation Discovery 331 65, 138, 838

Cartoon Network 63 49, 232, 779, 892 Lifetime 35 27, 745

CNBC 47 42, 750 LMN 70 90, 123, 739

CNN 46 40, 748 MSNBC 53 43, 751

CNN en Español 26 251 MTV 43 61, 742

Comedy Central 37 58, 764 National Geographic 41 71, 679

C-SPAN 50 93, 881 NBC Sports Network 71 67, 411, 835

C-SPAN 2 72 91, 882 NBC Universo 25 271, 864

Discovery Channel 55 29, 767 Nickelodeon 62 50, 740

Disney Channel 66 46, 758 Paramount Network 38 51, 753

E! 42 54, 752 Pop 18 103, 803

EVINE 19 142, 729 QVC 14 113, 785

Food Network 59 56, 761 Spectrum Deportes (Lakers) Zone 02 74 No longer Available

FOX Deportes 23 250, 734 Spectrum Deportes (Lakers) Zone 02 73 No longer Available

FOX News Channel 48 44, 747 SYFY 39 64, 755

FOX Sports 1 31 69, 422, 759 TCM 69 62, 688

Freeform 64 45, 746 The Weather Channel 52 39, 763

FS West 27 37, 420, 774 TLC 57 30, 765

FX 36 70, 812 Travel Channel 60 48, 754

FXX 453 59, 856 truTV 49 72, 681

GAC 45 160, 859 TV Land 65 73, 131, 776

Galavisión 24 234, 884 VH1 44 60, 155, 743

Hallmark Channel 67 87, 798 WE tv 40 122, 822

HGTV 58 55, 760 WGN America 16 100, 880

HISTORY 56 31, 796

*Customers that receive Medicaid, may be eligible for Spectrum Receivers for up to 5 years; standard rates apply after promotional period ends. Standard rates will apply for installation, taxes, fees, surcharges and additional equipment. On Demand programming varies by level of service; pricing, ratings and scheduling are subject to change. Spectrum Receiver required to receive HD programming; TV must be HD capable; HD programming may vary. Additional Charter DVR service rates may apply. Account credentials may be required to stream some TV content online. Apps are free with corresponding level of service. Service is subject to all applicable service terms and conditions, which are subject to change. Services not available in all areas. Restrictions may apply. Call for full details. ©2018 Charter Communications. ACCIÓNACTION REQUERIDA REQUIRED Ver informaciónSee important importante information a continuación below

Estimado(a)Dear Customer Customer,,

SpectrumSpectrum se compromete is committed a to brindarle providing los you mejores with the productos, very best al products, mejor precio. at the Para best ofrecerle value. We aún are más planning por su todinero, add even more convertiremosadvanced Spectrum su servicio services de TV ina un your formato area – 100% including digital. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. Esta conversión traerá muchos beneficios emocionantes a su servicio de TV. Nos permitirá ofrecerle un aumento en los canalesIn addition de alta to definición launching y tambiénthese great darles new a products,todos los wecanales will be de enhancing televisión youruna mejor Spectrum calidad TV deservice. imagen This y sonido. will bring Además, you podremosmore HD ampliar channels aún thanmás nuestraever before gama – over de canales 200 available. e incluir As acceso a result, a miles you dewill opciones be required On Demandto have a GRATUITAS. new Spectrum Como resultado,Receiver se onle solicitaráeach TV in que your tenga home un by nuevo 6/19/2018. receptor Spectrum en cada televisor de su hogar antes del 21/8/2018. Para ayudar con esta transición, le proporcionaremos un receptor sin costo alguno por 12 meses.* To order your new Spectrum Receiver(s), please visit your nearest Spectrum Store (see store locations on the back of this Paraletter) pedir orsu callnuevo us receptorat 833-856-0704 Spectrum,. Avisite Spectrum su tienda Customer de Spectrum Service más Representative cercana (consulte will arrange la ubicación to ship de a self-installationla tienda en el reversokit directly de esta to carta) your homeo llámenos at no aladditional 1-833-473-4860 cost to you.. Un The representante kit will also decontain atención instructions al cliente explaining de Spectrum when se toencargará install de enviaryour un new kit de equipment autoinstalación as well directamenteas how to return a su your hogar current sin costo equipment. adicional You para must usted. return El kit your también previous incluirá equipment instrucciones by que7/19/2018 le explicarán. cuándo instalar su nuevo equipo y cómo devolver el actual. Debe devolver su equipo anterior antes del 20/9/2018. With these enhancements come a number of additional changes that you need to be aware of: Con estas mejoras vienen una serie de cambios adicionales que debe tener en cuenta: Your channels Tus canales- On 6/19/2018, some of your current channels will be moving to new locations and other channels will be –– A removed,partir del 21/8/2018consistent with, algunos your delevel sus of canales service. actuales See the backse moverán of this lettera nuevas for specificubicaciones channel y se eliminaránmove information. otros canales, de acuerdo con su nivel de servicio. Consulte el reverso de esta carta para obtener información específica For your convenience, we have also included your new channel lineup with this letter. sobre movimientos de canales. Para su comodidad, también hemos incluido su nueva lista de canales con esta carta. Billing changes Cambios de facturación - Your statement due date will be changing – you’ll see the new date on your next statement. –– La fecha de vencimiento de su estado de cuenta cambiará; verá la nueva fecha en su próxima factura. –– Además, a partir de su próxima factura de cuenta, su nueva tarifa mensual cambiará de la siguiente manera: New Account Number and Security Code - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly billing statement.

• PleaseSu Spectrum keep your TV new actual account PREMIER, number MOVIE for future PASS reference en $93.00 and se don’t cambiará forget a to Spectrum update your new account numberTV SELECT, with DIGIyour financialTIER 1, DIGI institution TIER 2,STARZ/ENCORE to ensure payment a laprocessing. tasa de $103.99, más los impuestos y tarifas aplicables. • If youLas are tarifas currently estándar enrolled se aplican in Auto después Pay, you de will 12 needmeses to para re-establish todos los your servicios. method of payment based on your new account number.

Your Existing Account Credentials - You can visit Spectrum.net/newaccount and follow the instructions to register for a new Username. Nuevo número de cuenta y código de seguridad If –you– Recibirá have any un questions nuevo número about de your cuenta current y un service, Código please de seguridad. visit Spectrum.com Ambos se pueden or call usencontrar at 833-856-0704 en la esquina to superiorlearn more.izquierda Thank you de forsu próximobeing a Spectrum estado de customer. cuenta mensual. • Guarde su nuevo número de cuenta para futura referencia y no se olvide de actualizar su nuevo número de Sincerely, cuenta con su institución financiera para garantizar el procesamiento del pago. • Si actualmente está inscrito en Auto Pay, necesitará restablecer su método de pago en función de su nuevo número de cuenta.

Sus credenciales de cuenta existentes Kathleen Griffin –– Tendrá que borrar la caché y las cookies en su computadora. VP, Marketing Communications –– Después, visite a Spectrum.net/new (la página web está disponible solo en inglés) y siga las instrucciones para registrar un nuevo nombre de usuario.

¿Necesitas más información o ayuda? Llama al 1-833-473-4860.

Gracias por ser un cliente de Spectrum.

Atentamente,

Marisol Martinez Vicepresidenta de Mercadeo Multicultural

BGS - 119384-A Resi OBTENGA SU EQUIPO HOY Para recibir tu(s) receptor(es) de Spectrum y el Kit de autoinstalación, llama al 1-833-473-4860. Los enviaremos a tu hogar sin costo adicional. Ni siquiera tendrás que irse de casa. También, puedes obtenerlos entre el 18 de agosto y el 25 de agosto en nuestra tienda temporaria ubicada en: Scout House 708 E. San Joaquin St. Avenal, CA 93204

lunes-sábado 10am – 7pm

NOTICIA DE CUENTA IMPORTANTE Como resultado de las mejoras de Spectrum TV que se llevarán a cabo el 21/8/2018, algunos canales actuales se moverán a nuevas ubicaciones:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HLN 51 41, 749

AMC 68 63, 756 IFC 491 125, 823

Animal Planet 61 47, 766 Investigation Discovery 331 65, 138, 838

Cartoon Network 63 49, 232, 779, 892 Lifetime 35 27, 745

CNBC 47 42, 750 LMN 70 90, 123, 739

CNN 46 40, 748 MSNBC 53 43, 751

CNN en Español 26 251 MTV 43 61, 742

Comedy Central 37 58, 764 National Geographic 41 71, 679

C-SPAN 50 93, 881 NBC Sports Network 71 67, 411, 835

C-SPAN 2 72 91, 882 NBC Universo 25 271, 864

Discovery Channel 55 29, 767 Nickelodeon 62 50, 740

Disney Channel 66 46, 758 Paramount Network 38 51, 753

E! 42 54, 752 Pop 18 103, 803

EVINE 19 142, 729 QVC 14 113, 785

Food Network 59 56, 761 Spectrum Deportes (Lakers) Zone 02 74 No longer Available

FOX Deportes 23 250, 734 Spectrum Deportes (Lakers) Zone 02 73 No longer Available

FOX News Channel 48 44, 747 SYFY 39 64, 755

FOX Sports 1 31 69, 422, 759 TCM 69 62, 688

Freeform 64 45, 746 The Weather Channel 52 39, 763

FS West 27 37, 420, 774 TLC 57 30, 765

FX 36 70, 812 Travel Channel 60 48, 754

FXX 453 59, 856 truTV 49 72, 681

GAC 45 160, 859 TV Land 65 73, 131, 776

Galavisión 24 234, 884 VH1 44 60, 155, 743

Hallmark Channel 67 87, 798 WE tv 40 122, 822

HGTV 58 55, 760 WGN America 16 100, 880

HISTORY 56 31, 796

* Los clientes que reciben Medicaid pueden ser elegibles para receptores de espectro por hasta 5 años; las tarifas estándar se aplican una vez que finaliza el período promocional. Se aplicarán tarifas estándar para instalación, impuestos, tarifas, recargos y equipo adicional. La programación On Demand varía según el nivel de servicio; los precios, las calificaciones y la programación están sujetos a cambios. Receptor de Spectrum requiere recibir programación HD; La TV debe ser capaz de HD; La programación HD puede variar. Es posible que se apliquen tarifas de servicio adicionales de Charter DVR. Las credenciales de la cuenta pueden ser necesarias para transmitir un poco de contenido de TV en línea. Las aplicaciones son gratuitas con el nivel de servicio correspondiente. El servicio está sujeto a todos los términos y condiciones de servicio aplicables, que están sujetos a cambios. Servicios no disponibles en todas las áreas. Se pueden aplicar restricciones. Llamar para detalles completos. © 2018 Charter Communications. SPECTRUM HD CHANNEL LINEUP° Avenal Rebuild | July 2018

TV PACKAGES 82 Disney XD 201 Military History 282 Mexicanal 90 LMN 288 BeIN SPORTS Español 283 Tele El Salvador SPECTRUM BASIC 105 Universal Kids 345 Willow TV 284 Antena 3 Internacional 107 Baby First TV 400 NHL Network 285 El Garage TV (Includes Digital Music channels 110 Nick Jr. 401 FCS Atlantic 286 Super Canal and the following services) 112 Discovery Life Channel 402 FCS Central 288 BeIN SPORTS Español 2 KVPT - PBS 117 Reelz 403 FCS Pacific 289 Ecuavisa Internacional 3 KFSN - ABC 121 Lifetime Real Women 404 TVG 290 SUR Perú 4 KSEE - NBC 124 SundanceTV 406 ESPN Classic 291 Telemicro 5 KAIL - MyTV 125 IFC 409 Outdoor Channel 292 Television Dominicana 6 KMPH - FOX 126 fyi, 416 ESPN GoalLn/BasesLd 293 TV Venezuela 7 KGPE - CBS 130 Nat Geo Wild 417 BeIN SPORTS 294 TVE Internacional 8 KFRE - The CW 133 i24 427 FOX Soccer Plus 295 WAPA América 9 KNXT - IND 134 Viceland 430 NFL RedZone 417 BeIN SPORTS 10 KMSG - Azteca América 135 BBC World News 431 Mav TV 801 Ultra Familia 11 KTFF - UniMás 137 Smithsonian Channel 434 BTN 802 Ultra Kidz 12 KFTV - Univisión 139 Cooking Channel 435 MLB Strike Zone 805 Ultra Mex 15 KNSO - Telemundo 140 DIY Network 438 PAC-12 Arizona 806 Ultra Clásico 91 C-SPAN2 153 REVOLT 439 PAC-12 Bay Area 818 Ultra Docu 92 C-SPAN3 158 Fuse 441 PAC-12 Mountain 850 Ultra Fiesta 93 C-SPAN 159 RFD-TV 443 PAC-12 Oregon 851 Ultra Macho 97 TBN 160 GAC 444 PAC-12 Washington 855 Ultra Cine 113 QVC 161 FM 770 HDNet Movies 890 UniMás 115 HSN 162 ASPiRE TV 799 MTV Live 891 Azteca América 119 Jewelry TV 163 TV One 142 EVINE 165 Ovation TMC MI PLAN LATINO 177 California Channel 168 BYUtv 594 TMC XTRA - E 188 Charter Channel 172 Newsy 598 TMC - W (Includes Spectrum TV Basic, Latino 205 - 206 Spectrum Reach 202 UP 599 TMC - E View and the following services) 221 El Rey Network 600 TMC XTRA - W 23 Disney Junior SPECTRUM SELECT 250 FOX Deportes 28 A&E 260 Univisión Deportes STARZ 29 Discovery Channel (Includes Spectrum TV Basic 262 ESPN Deportes 611 Starz Comedy - E 30 TLC and the following services) 265 Fusion 621 Starz - W 31 HISTORY 24 Spectrum SportsNet CA 271 NBC Universo 622 Starz - E 32 TBS 25 Spectrum Deportes 405 CBS Sports Network 623 Starz in Black - E 33 TNT 27 Lifetime 407 ESPNEWS 624 Starz Comedy - W 34 USA Network 28 A&E 408 FOX Sports 2 625 Starz Cinema - E 39 The Weather Channel 29 Discovery Channel 410 Tennis Channel 626 Starz Kids & Fam. - E 45 Freeform 30 TLC 415 ESPNU 627 Starz Edge - E 46 Disney Channel 31 HISTORY 436 Olympic Channel 49 Cartoon Network 32 TBS 440 PAC-12 Los Angeles STARZ ENCORE 54 E! 33 TNT 442 PAC-12 Network 644 StarzEncore - W 55 HGTV 34 USA Network 713 The Impact Network 645 StarzEncore - E 56 Food Network 35 ESPN 771 AXS TV 646 StarzEncore Action-E 58 Comedy Central 647 StarzEncore Classic-E 63 AMC 36 ESPN2 HBO 37 FS West 648 StarzEncore Wstns-E 65 Investigation Discovery 39 The Weather Channel 503 HBO 2 - W 649 StarzEncore Susp-E 66 Bravo 40 CNN 505 HBO Signature - W 650 StarzEncore Black-E 70 FX 41 HLN 507 HBO Family - W 651 StarzEncore Fam-E 87 Hallmark Channel 42 CNBC 509 HBO Comedy - W 652 StarzEncore Español-E 88 Hallmark Mov. & Myst. 43 msnbc 511 HBO Zone - W 44 FOX News Channel 513 HBO Latino - W MULTICULTURAL SOUTH ASIAN VIEW 45 Freeform 518 HBO - W CHANNELS 519 HBO - E 345 Willow TV 46 Disney Channel 348 TV Asia 47 Animal Planet 520 HBO 2 - E 521 HBO Signature - E FILIPINO VIEW 351 SET Asia 48 Travel Channel 352 STAR India PLUS 49 Cartoon Network 522 HBO Family - E 361 The Filipino Channel 50 Nickelodeon 523 HBO Comedy - E 362 GMA Life TV 51 Paramount Network 524 HBO Zone - E 363 GMA Pinoy TV TV JAPAN 54 E! 525 HBO Latino - E 364 GMA News TV 347 TV Japan 55 HGTV International 56 Food Network Cinemax 365 Lifestyle Network OTHER SERVICES 58 Comedy Central 533 MoreMAX - W 60 VH1 535 ActionMAX - W FRENCH VIEW 671 EPIX - W 61 MTV 537 ThrillerMAX - W 672 EPIX - E 354 TiVi5MONDE 63 AMC 549 Cinemax - W 676 EPIX 356 TV5MONDE Info 64 SYFY 550 Cinemax - E 903 - 948 Music Choice 852 TV5MONDE 65 Investigation Discovery 551 MoreMAX - E 950 iN DEMAND Previews 66 Bravo 552 ActionMAX - E 951 iN DEMAND 1 67 NBC Sports Network 553 ThrillerMAX - E LATINO VIEW 953 iN DEMAND 3 68 SportsNet LA 554 5 StarMAX - E 25 Spectrum Deportes 957 iN DEMAND Español 69 FOX Sports 1 555 MovieMAX - E 82 Disney XD 958 HD Pay-Per-View 70 FX 556 OuterMAX - E 145 Tr3s 965 Playboy TV 71 National Geographic 557 Cinemáx - E 221 El Rey Network 967 Playboy TV en Español 72 truTV 1901-1941 Music Choice Showtime 223 Caracol 73 TV Land 224 BabyFirstTV (SAP) 1943-1950 Music 83 BET 563 SHO 2 - W 2 25 BabyTV (SAP) Choice 84 CMT 565 Showtime Showcase-W 226 RCN Nuestra Tele 2470 Too Much For TV On 85 ION Television 568 SHO Beyond - E 227 FOROtv Demand 87 Hallmark Channel 569 SHO Extreme - W 228 AyM Sports 2472 Karaoke On Demand 88 Hallmark Mov. & Myst. 578 Showtime - W 229 Canal Sur 2478 Disney Family Movies On 89 Oxygen 579 Showtime - E 230 Cubaplay Demand 94 FOX Business Network 580 SHO 2 - E 234 Galavisión 2498 Weather 95 Bloomberg Television 581 Showtime Showcase-E 239 Estrella TV 96 Velocity 582 SHO Beyond - W 241 TeleN 98 Daystar 583 SHO Extreme - E 242 Cinelatino 99 INSP 584 SHO Women - E 243 Bandamax 100 WGN America 585 SHO Next - E 244 Ritmoson Latino 101 EWTN 245 TeleFórmula 122 WE tv SPECTRUM TV GOLD 247 Video Rola 124 SundanceTV (Includes Spectrum TV Silver 248 De Película 125 IFC 249 De Película Clásico 136 BBC America and the following channels) 250 FOX Deportes

149 Liquidation Channel Digi Tier 2 251 CNN en Español 157 FX Movie Channel 252 Cine Mexicano 164 HSN2 14 NFL Network 253 TV Chile 166 Hillsong Channel 57 MTV2 255 Semillitas 167 SonLife 76 FLIX - W 256 Atres Series 173 QVC2 77 IndiePlex 258 Discovery en Español 222 RSN Extra 78 RetroPlex 259 Multimedios Televisión 234 Galavisión 79 MoviePlex 260 Univisión Deportes 425 SEC Network 86 Science Channel 261 ViendoMovies 426 SEC Extra 102 Boomerang 262 ESPN Deportes 769 FS Prime Ticket 103 Pop 263 CentroamericaTV 104 Discovery Family 264 Univisión tlnovelas SPECTRUM TV SILVER 106 TeenNick 266 FOX Life 108 Nicktoons 267 ¡Sorpresa! TV (Includes Spectrum TV Select 114 Destination America 269 Once Canal and the following channels) 116 American Heroes Ch. 270 canal 22 internacional 132 CNBC World 271 NBC Universo Digi Tier 1 143 BET HER 273 Discovery Familia 14 NFL Network 144 Crime & Investigation 274 GOL TV 23 Disney Junior 145 Tr3s 275 HISTORY en Español 53 OWN 146 Nick Music 276 EWTN en Español 59 FXX 147 LOGO 277 TBN Enlace USA 62 TCM 148 BET Jams 278 HITN 74 Golf Channel 150 MTV Classic 279 Nat Geo Mundo 75 MLB Network 156 BET Soul 280 TeleHit 81 GSN 170 The Cowboy Channel 281 Estudio 5 For more information visit Spectrum.net. ALPHABETICAL E!...... 54 HITN...... 278 PAC-12 Bay Area...... 439 TeleHit...... 280 CHANNEL LIST Ecuavisa Internacional.. 289 HLN...... 41 PAC-12 Los Angeles.... 440 Telemicro...... 291 El Garage TV...... 285 HSN...... 115 PAC-12 Mountain...... 441 TeleN...... 241 5 StarMAX - E...... 554 El Rey Network...... 221 HSN2...... 164 PAC-12 Network...... 442 Television Dominicana.. 292 A&E...... 28 EPIX...... 676 i24...... 133 PAC-12 Oregon...... 443 Tennis Channel...... 410 ActionMAX - E...... 552 EPIX - E...... 672 IFC...... 125 PAC-12 Washington...... 444 The Cowboy Channel....170 ActionMAX - W...... 535 EPIX - W...... 671 iN DEMAND 1...... 951 Paramount Network...... 51 The Filipino Channel...... 361 AMC...... 63 ESPN...... 35 iN DEMAND 3...... 953 Playboy TV...... 965 The Impact Network..... 713 American Heroes Ch...... 116 ESPN Classic...... 406 iN DEMAND Español.... 957 Playboy TV en Español.967 The Weather Channel.....39 Animal Planet...... 47 ESPN Deportes...... 262 iN DEMAND Previews.. 950 Pop...... 103 ThrillerMAX - E...... 553 Antena 3 Internacional. 284 ESPN GoalLn/BasesLd.. 416 IndiePlex...... 77 QVC...... 113 ThrillerMAX - W...... 537 ASPiRE TV...... 162 ESPN2...... 36 INSP...... 99 QVC2...... 173 TiVi5MONDE...... 354 Atres Series...... 256 ESPNEWS...... 407 Investigation Discovery...65 RCN Nuestra Tele...... 226 TLC...... 30 AXS TV...... 771 ESPNU...... 415 ION Television...... 85 Reelz...... 117 TMC - E...... 599 AyM Sports...... 228 Estrella TV...... 239 Jewelry TV...... 119 RetroPlex...... 78 TMC - W...... 598 Azteca América...... 891 Estudio 5...... 281 KAIL - MyTV...... 5 REVOLT...... 153 TMC XTRA - E...... 594 Baby First TV...... 107 EVINE...... 142 Karaoke On Demand...2472 RFD-TV...... 159 TMC XTRA - W...... 600 BabyFirstTV (SAP)...... 224 EWTN...... 101 KFRE - The CW...... 8 Ritmoson Latino...... 244 TNT...... 33 BabyTV (SAP)...... 225 EWTN en Español...... 276 KFSN - ABC...... 3 RSN Extra...... 222 Too Much For TV On Bandamax...... 243 FCS Atlantic...... 401 KFTV - Univisión...... 12 Science Channel...... 86 Demand...... 2470 BBC America...... 136 FCS Central...... 402 KGPE - CBS...... 7 SEC Extra...... 426 Tr3s...... 145 BBC World News...... 135 FCS Pacific...... 403 KMPH - FOX...... 6 SEC Network...... 425 Travel Channel...... 48 BeIN SPORTS...... 417 FLIX - W...... 76 KMSG - Azteca América.10 Semillitas...... 255 truTV...... 72 BeIN SPORTS Español. 288 FM...... 161 KNSO - Telemundo...... 15 SET Asia...... 351 TV Asia...... 348 BET...... 83 Food Network...... 56 KNXT - IND...... 9 SHO 2 - E...... 580 TV Chile...... 253 BET HER...... 143 FOROtv...... 227 KSEE - NBC...... 4 SHO 2 - W...... 563 TV Japan...... 347 BET Jams...... 148 FOX Business Network.. 94 KTFF - UniMás...... 11 SHO Beyond - E...... 568 TV Land...... 73 BET Soul...... 156 FOX Deportes...... 250 KVPT - PBS...... 2 SHO Beyond - W...... 582 TV One...... 163 Bloomberg Television.....95 FOX Life...... 266 Lifestyle Network...... 365 SHO Extreme - E...... 583 TV Venezuela...... 293 Boomerang...... 102 FOX News Channel...... 44 Lifetime...... 27 SHO Extreme - W...... 569 TV5MONDE...... 852 Bravo...... 66 FOX Soccer Plus...... 427 Lifetime Real Women.....121 SHO Next - E...... 585 TV5MONDE Info...... 356 BTN...... 434 FOX Sports 1...... 69 Liquidation Channel...... 149 SHO Women - E...... 584 TVE Internacional...... 294 BYUtv...... 168 FOX Sports 2...... 408 LMN...... 90 Showtime - E...... 579 TVG...... 404 C-SPAN...... 93 Freeform...... 45 LOGO...... 147 Showtime - W...... 578 Ultra Cine...... 855 C-SPAN2...... 91 FS Prime Ticket...... 769 Mav TV...... 431 Showtime Showcase-E.. 581 Ultra Clásico...... 806 C-SPAN3...... 92 FS West...... 37 Mexicanal...... 282 Showtime Showcase-W..... Ultra Docu...... 818 California Channel...... 177 Fuse...... 158 Military History...... 201 565 Ultra Familia...... 801 canal 22 internacional... 270 Fusion...... 265 MLB Network...... 75 Smithsonian Channel..... 137 Ultra Fiesta...... 850 Canal Sur...... 229 FX...... 70 MLB Strike Zone...... 435 SonLife...... 167 Ultra Kidz...... 802 Caracol...... 223 FX Movie Channel...... 157 MoreMAX - E...... 551 ¡Sorpresa! TV...... 267 Ultra Macho...... 851 Cartoon Network...... 49 FXX...... 59 MoreMAX - W...... 533 Spectrum Deportes...... 25 Ultra Mex...... 805 CBS Sports Network....405 fyi,...... 126 MovieMAX - E...... 555 Spectrum Reach.. 205-206 UniMás...... 890 CentroamericaTV...... 263 GAC...... 160 MoviePlex...... 79 Spectrum SportsNet CA.24 Universal Kids...... 105 Charter Channel...... 188 Galavisión...... 234 msnbc...... 43 SportsNet LA...... 68 Univisión Deportes...... 260 Cine Mexicano...... 252 GMA Life TV...... 362 MTV...... 61 STAR India PLUS...... 352 Univisión tlnovelas...... 264 Cinelatino...... 242 GMA News TV Internation- MTV Classic...... 150 Starz - E...... 622 UP...... 202 Cinemax - E...... 550 al...... 364 MTV Live...... 799 Starz - W...... 621 USA Network...... 34 Cinemáx - E...... 557 GMA Pinoy TV...... 363 MTV2...... 57 Starz Cinema - E...... 625 Velocity...... 96 Cinemax - W...... 549 GOL TV...... 274 Multimedios Televisión.. 259 Starz Comedy - E...... 611 VH1...... 60 CMT...... 84 Golf Channel...... 74 Music Choice...... 1901-1941 Starz Comedy - W...... 624 Viceland...... 134 CNBC...... 42 GSN...... 81 Music Choice...... 1943-1950 Starz Edge - E...... 627 Video Rola...... 247 CNBC World...... 132 Hallmark Channel...... 87 Music Choice...... 903-948 Starz in Black - E...... 623 ViendoMovies...... 261 CNN...... 40 Hallmark Mov. & Myst...... 88 Nat Geo Mundo...... 279 Starz Kids & Fam. - E.... 626 WAPA América...... 295 CNN en Español...... 251 HBO - E...... 519 Nat Geo Wild...... 130 StarzEncore - E...... 645 WE tv...... 122 Comedy Central...... 58 HBO - W...... 518 National Geographic...... 71 StarzEncore - W...... 644 Weather...... 2498 Cooking Channel...... 139 HBO 2 - E...... 520 NBC Sports Network.....67 StarzEncore Action-E...646 WGN America...... 100 Crime & Investigation....144 HBO 2 - W...... 503 NBC Universo...... 271 StarzEncore Black-E....650 Willow TV...... 345 Cubaplay...... 230 HBO Comedy - E...... 523 Newsy...... 172 StarzEncore Classic-E... 647 Daystar...... 98 HBO Comedy - W...... 509 NFL Network...... 14 StarzEncore Español-E.652 De Película...... 248 HBO Family - E...... 522 NFL RedZone...... 430 StarzEncore Fam-E...... 651 De Película Clásico...... 249 HBO Family - W...... 507 NHL Network...... 400 StarzEncore Susp-E.....649 Destination America...... 114 HBO Latino - E...... 525 Nick Jr...... 110 StarzEncore Wstns-E...648 Discovery Channel...... 29 HBO Latino - W...... 513 Nick Music...... 146 SundanceTV...... 124 Discovery en Español... 258 HBO Signature - E...... 521 Nickelodeon...... 50 Super Canal...... 286 Discovery Familia...... 273 HBO Signature - W...... 505 Nicktoons...... 108 SUR Perú...... 290 Discovery Family...... 104 HBO Zone - E...... 524 Olympic Channel...... 436 SYFY...... 64 Discovery Life Channel...112 HBO Zone - W...... 511 Once Canal...... 269 TBN...... 97 Disney Channel...... 46 HD Pay-Per-View...... 958 Outdoor Channel...... 409 TBN Enlace USA...... 277 Disney Family Movies On HDNet Movies...... 770 OuterMAX - E...... 556 TBS...... 32 Demand...... 2478 HGTV...... 55 Ovation...... 165 TCM...... 62 Disney Junior...... 23 Hillsong Channel...... 166 OWN...... 53 TeenNick...... 106 Disney XD...... 82 HISTORY...... 31 Oxygen...... 89 Tele El Salvador...... 283 DIY Network...... 140 HISTORY en Español.... 275 PAC-12 Arizona...... 438 TeleFórmula...... 245

A An amplifier may be required for a dwelling with multiple outlets (outlet = Spectrum receiver/modem/eMTA). Technician RESIDENTIAL SERVICES AND RATES assessment and professional installation required. TV PACKAGES (PER MONTH) INSTALLATION/SERVICE CALL B The Broadcast TV Surcharge reflects charges assessed to Charter by broadcast TV stations. It applies to Basic Service and all Spectrum Basic $23.89 (PER ACTIVITY) additional TV services. Spectrum Select $64.99 Primary Installation/Reconnect C DVR service required with subscription to DVR or DVR/HD receiver. (when truck roll required) A $49.99 Spectrum Silver $84.99 F D Provides access to the electronic program guide - to receive program information, perform efficient channel surfing, use Parental Trip Charge $49.99 Spectrum Gold $104.99 Controls and access to order Pay-Per-View & On Demand (where available). Custom Work Labor Charge $49.99 A LA CARTE (PER MONTH)G E Due to system technology enhancements in a switched digital market, access to certain digital channels will require a receiver, as Digi Tier 1 $12.00 Service Call Truck Roll $49.99 HDTVs equipped with CableCARDs can not access certain digital channels requiring two-way communication. CableCARD customers Digi Tier 2 $12.00 Wall Fish $49.99 with TiVo equipment will also need a Tuning Adapter for access to such digital channels. Move Transfer $49.99 PREMIUM CHANNELS (PER MONTH) F Applicable when adding and/or relocating outlet, upgrading and/or downgrading services and picking up equipment. HBO $15.00 UNRETURNED EQUIPMENT FEES G Available with subscription to Spectrum TV Select, Silver, Gold, or Mi Plan Latino CINEMAX $15.00 (PER UNIT) Spectrum Receiver $123.00 H The Secure Connection Fee covers those measures Spectrum employs to manage and secure the connection between Spectrum’s SHOWTIME $15.00 system and the Spectrum receiver and other devices Subscriber uses to access Spectrum’s services. CableCARD™ $22.00 TMC $15.00 Tuning Adapter $130.00 All charges exclude applicable taxes, FCC fees, franchise fees and the Broadcast TV Surcharge. STARZ $15.00 Public, Educational, Government Access Channel availability may vary by community. STARZ ENCORE $15.00 MISCELLANEOUS CHARGES (PER MONTH) CableCARD customers subscribing to any service package in which Charter-leased equipment is included in the package price, may EPIX $15.00 B Broadcast TV Surcharge $8.85 receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. MULTICULTURAL CHANNELS MISCELLANEOUS CHARGES ©2018 Charter Communications (PER MONTH) Latino View $7.99 (PER ACTIVITY) Late Fee $4.75 Mi Plan Latino $45 ADDITIONAL CUSTOMER INFORMATION: Prices are per month unless noted otherwise. Programming may vary and all services Reconnection Fee $4.99 may not be available in all areas. Rates, number of channels, programs/content, services & packages are subject to change Phone Payment Processing (Charter or discontinuance at any time, subject to applicable law. Unless specified on this rate card, additional installation services are Assisted) $5.00 generally billed using the Labor Charge in 1/4 hour increments. Charter reserves the right to institute different rates or terms and conditions of service for promotional purposes. Customers are not required to subscribe to any tier of service, other than the Insufficient Funds Fee $25.00 Charter Basic service tier, in order to purchase premium channels, or where available, Pay-Per-View or On Demand. Charter-issued Additional Bill Copies $1.99 Spectrum receiver or CableCARD required to view programming channels. Charter-issued Spectrum receiver required to view SPECTRUM EQUIPMENT RENTAL & Pay-Per-View and On Demand programming (where available). HD-capable equipment required to view HD programming OTHER SERVICES (PER MONTH, PER (where available). All programming may not be available to CableCARD customers. All service levels may contain channels with OUTLET) some R-rated programming, which can be blocked using the Parental Controls feature on your on-screen program guide. Certain Spectrum Receiver & Remote (per limitations apply to the Wire Maintenance Plan, such as the exclusion of repairs to alarm/electrical/twisted pair wiring, customer- C caused damage or abuse, and alterations to Charter equipment. Please contact Charter for more information about the Wire outlet) $5.99 Maintenance Plan. Secure Connection (per receiver or CableCARD) D, H $1.00 Areas Served: Avenal, CA, City of CableCARD (rate includes $1.00 Secure Connection) E, H $2.00 DVR Service Package (up to 4 DVR receivers) $19.99 DVR Service (1 DVR receiver) $12.99

Visit Spectrum.com/RateCard for more information regarding your rates. ACTION REQUIRED See important information below

DearDear Customer, Customer,

SpectrumSpectrum is committed is committed to providing to providing you you with with the thevery very best best products, products, at the at thebest best value. value. To deliver We are even planning more to value add toeven you, more we will advancedbe converting Spectrum your TV services service in to your a 100% area –digital including format. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. This conversion will bring many exciting enhancements to your TV service. It will allow us to deliver you an increase in HD channelsIn addition as well to as launching improve these all TV great channels new products,with even webetter will picturebe enhancing and sound your quality. Spectrum In addition, TV service. we Thiswill be will able bring to offeryou youmore a more HD expansive channels lineup than ever of channels before – andover include 200 available. access to As thousands a result, you of FREE will be On required Demand to choices. have a newAs a Spectrumresult, you will be requiredReceiver to on have each a TV new in Spectrum your home Receiver by 6/19/2018. on each TV in your home by 8/21/2018.

To orderTo order your your new new Spectrum Spectrum Receiver(s), Receiver(s), please please visit visit your your nearest nearest Spectrum Spectrum Store Store (see (see store store location locations on the on back the back of this of this letter)letter) or call or callus at us 833-473-4860 at 833-856-0704. A Spectrum. A Spectrum Customer Customer Service Service Representative Representative will willarrange arrange to ship to ship a self-installation a self-installation kit directlykit directly to your to home your athome no additional at no additional cost to cost you. to The you. kit The will kitalso will contain also contain instructions instructions explaining explaining when to when install to yourinstall new equipmentyour new as equipment well as how as to well return as how your to current return equipment.your current You equipment. must return You your must previous return yourequipment previous by 9/20/2018equipment by. 7/19/2018. With these enhancements come a number of additional changes that you need to be aware of: With these enhancements come a number of additional changes that you need to be aware of: Your channels Your–– Onchannels or after 8/21/2018, some of your current channels will be moving to new locations and other channels will be removed,- On 6/19/2018 consistent, some with yourof your level current of service. channels See willthe backbe moving of this to letter new forlocations specific and channel other movechannels information. will be For yourremoved, convenience, consistent we have with also your included level of service.your new See channel the back lineup of this with letter this forletter. specific channel move information. For your convenience, we have also included your new channel lineup with this letter. Billing changes Billing–– Your changes statement due date will be changing – you’ll see the new date on your next statement. - Your statement due date will be changing – you’ll see the new date on your next statement. New Account Number and Security Code –– You will receive a new account number and Security Code. Both can be found in the upper left corner of your next New Account Number and Security Code monthly billing statement. - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly • Please keep your new account number for future reference and don’t forget to update your new account billingnumber statement. with your financial institution to ensure payment processing. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on • Please keep your new account number for future reference and don’t forget to update your new account your new account number. number with your financial institution to ensure payment processing. Your Existing Account Credentials • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based –– You will need to clear the cache and cookies on your computer. –– Then visit Spectrum.net/newon your new account and number. follow the instructions to register for a new username. Your Existing Account Credentials Need additional info or help? Call 1-833-473-4860. ¿Necesitas- másYou caninformación visit Spectrum.net/newaccount o ayuda? Llama al 1-833-473-4860 and follow the. instructions to register for a new Username.

ThankIf you you have for being any questions a Spectrum about customer. your current service, please visit Spectrum.com or call us at 833-856-0704 to learn more. Thank you for being a Spectrum customer. Sincerely, Sincerely,

Kathleen Griffin VP, Marketing Communications Kathleen Griffin VP, Marketing Communications

BGS - 119384-A Resi GET YOUR EQUIPMENT TODAY To get your Spectrum Receiver(s) and self-installation kit, call 1-833-473-4860. We’ll ship directly to your home at no additional cost. You don’t even have to leave the house. Or, between 8/18 and 8/25 you can pick one up from our temporary store located at: Scout House 708 E. San Joaquin St. Avenal, CA 93204

Mon-Sat 10am – 7pm

IMPORTANT ACCOUNT UPDATE As a result of the Spectrum TV enhancements occurring on 8/21/2018, some current channels will be moving to new locations:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HISTORY 56 31, 796

AMC 68 63, 756 HLN 51 41, 749

Animal Planet 61 47, 766 Hot Choice 851 No Longer Available

Bloomberg Television 420 95, 128, 828 iN DEMAND 1 801 951

Cartoon Network 63 49, 232, 779, 892 iN DEMAND 2 802 No Longer Available

CNBC 47 42, 750 iN DEMAND 3 803 953

CNN 46 40, 748 iN DEMAND Español 804 957

CNN en Español 26 251 Investigation Discovery 331 65, 138, 838

Comedy Central 37 58, 764 Lifetime 35 27, 745

C-SPAN 50 93, 881 msnbc 53 43, 751

C-SPAN 2 72 91, 882 MTV 43 61, 742

Discovery Channel 55 29, 767 National Geographic 41 71, 679

Disney Channel 66 46, 758 NBC Sports Network 71 67, 411, 835

DMX 900 - 940 No Longer Available Nickelodeon 62 50, 740

E! 42 54, 752 Paramount Network 38 51, 753

ESPN 28 35, 418, 735 Playboy TV 852 964, 965

ESPN2 29 36, 419, 772 Pop 18 103, 803

EVINE 19 142, 729 QVC 14 113, 785

Food Network 59 56, 761 SYFY 39 64, 755

FOX News Channel 48 44, 747 The Weather Channel 52 39, 763

FOX Sports 1 31 69, 422, 759 TLC 57 30, 765

Freeform 64 45, 746 Travel Channel 60 48, 754

FS West 27 37, 420, 774 truTV 49 72, 681

FX 36 70, 812 TV Land 65 73, 131, 776

FX Movie Channel 490 157, 857 VH1 44 60, 155, 743

Galavisión 24 234, 884 WE tv 40 122, 822

Hallmark Channel 67 87, 798 WGN America 16 100, 880

HGTV 58 55, 760

*Customers that receive Medicaid, may be eligible for Spectrum Receivers for up to 5 years; standard rates apply after promotional period ends. Standard rates will apply for installation, taxes, fees, surcharges and additional equipment. On Demand programming varies by level of service; pricing, ratings and scheduling are subject to change. Spectrum Receiver required to receive HD programming; TV must be HD capable; HD programming may vary. Additional Charter DVR service rates may apply. Account credentials may be required to stream some TV content online. Apps are free with corresponding level of service. Service is subject to all applicable service terms and conditions, which are subject to change. Services not available in all areas. Restrictions may apply. Call for full details. ©2018 Charter Communications. ACCIÓNACTION REQUERIDA REQUIRED Ver informaciónSee important importante information a continuación below

Estimado(a)Dear Customer Customer,,

SpectrumSpectrum se compromete is committed a to brindarle providing los you mejores with the productos, very best al products, mejor precio. at the Para best ofrecerle value. We aún are más planning por su todinero, add even more convertiremosadvanced Spectrum su servicio services de TV ina un your formato area – 100% including digital. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. Esta conversión traerá muchos beneficios emocionantes a su servicio de TV. Nos permitirá ofrecerle un aumento en los canalesIn addition de alta to definición launching y tambiénthese great darles new a products,todos los wecanales will be de enhancing televisión youruna mejor Spectrum calidad TV deservice. imagen This y sonido. will bring Además, you podremosmore HD ampliar channels aún thanmás nuestraever before gama – over de canales 200 available. e incluir As acceso a result, a miles you dewill opciones be required On Demandto have a GRATUITAS. new Spectrum Como resultado,Receiver se onle solicitaráeach TV in que your tenga home un by nuevo 6/19/2018. receptor Spectrum en cada televisor de su hogar antes del 21/8/2018.

ParaTo pedir order su your nuevo new receptor Spectrum Spectrum, Receiver(s), visite please su tienda visit de your Spectrum nearest más Spectrum cercana Store (consulte (see store la ubicación locations de on la the tienda back en of el this reversoletter) de oresta call carta) us at o833-856-0704 llámenos al 1-833-473-4860. A Spectrum Customer. Un representante Service Representative de atención al will cliente arrange de Spectrumto ship a self-installation se encargará de enviarkit directlyun kit de to autoinstalación your home at no directamente additional cost a su to hogar you. sinThe costo kit will adicional also contain para usted.instructions El kit también explaining incluirá when instrucciones to install queyour le explicarán new equipment cuándo as instalar well as su how nuevo to returnequipo your y cómo current devolver equipment. el actual. You Debe must devolver return yoursu equipo previous anterior equipment antes del by 20/9/20187/19/2018. .

ConWith estas these mejoras enhancements vienen una seriecome de a numbercambios of adicionales additional quechanges debe that tener you en need cuenta: to be aware of:

Tus Yourcanales channels –– A -partir On 6/19/2018 del 21/8/2018, some, algunos of your decurrent sus canales channels actuales will be se moving moverán to new a nuevas locations ubicaciones and other y sechannels eliminarán will beotros canales,removed, de acuerdoconsistent con with su nivelyour delevel servicio. of service. Consulte See the el reversoback of dethis esta letter carta for paraspecific obtener channel información move information. específica sobre movimientos de canales. Para su comodidad, también hemos incluido su nueva lista de canales con esta carta. For your convenience, we have also included your new channel lineup with this letter. Cambios de facturación Billing changes –– La fecha de vencimiento de su estado de cuenta cambiará; verá la nueva fecha en su próxima factura. - Your statement due date will be changing – you’ll see the new date on your next statement. Nuevo número de cuenta y código de seguridad New Account Number and Security Code –– Recibirá un nuevo número de cuenta y un Código de seguridad. Ambos se pueden encontrar en la esquina superior - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly izquierda de su próximo estado de cuenta mensual. billing• Guarde statement. su nuevo número de cuenta para futura referencia y no se olvide de actualizar su nuevo número de cuenta con su institución financiera para garantizar el procesamiento del pago. • Please keep your new account number for future reference and don’t forget to update your new account • Si actualmente está inscrito en Auto Pay, necesitará restablecer su método de pago en función de su nuevo númeronumber de cuenta. with your financial institution to ensure payment processing.

Sus credenciales• de cuentaIf you areexistentes currently enrolled in Auto Pay, you will need to re-establish your method of payment based –– Tendrá queon borrar your lanew caché account y las number.cookies en su computadora. –– Después, visite a Spectrum.net/new (la página web está disponible solo en inglés) y siga las instrucciones para Your Existing Account Credentials registrar un nuevo nombre de usuario. - You can visit Spectrum.net/newaccount and follow the instructions to register for a new Username. ¿Necesitas más información o ayuda? Llama al 1-833-473-4860. If you have any questions about your current service, please visit Spectrum.com or call us at 833-856-0704 to learn Graciasmore. por Thank ser un you cliente for being de Spectrum. a Spectrum customer.

Atentamente,Sincerely,

Marisol Martinez VicepresidentaKathleen Griffin de Mercadeo Multicultural VP, Marketing Communications

BGS - 119384-A Resi OBTENGA SU EQUIPO HOY Para recibir tu(s) receptor(es) de Spectrum y el Kit de autoinstalación, llama al 1-833-473-4860. Los enviaremos a tu hogar sin costo adicional. Ni siquiera tendrás que irse de casa. También, puedes obtenerlos entre el 18 de agosto y el 25 de agosto en nuestra tienda temporaria ubicada en: Scout House 708 E. San Joaquin St. Avenal, CA 93204

lunes-sábado 10am – 7pm

NOTICIA DE CUENTA IMPORTANTE Como resultado de las mejoras de Spectrum TV que se llevarán a cabo el 21/8/2018, algunos canales actuales se moverán a nuevas ubicaciones:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HISTORY 56 31, 796

AMC 68 63, 756 HLN 51 41, 749

Animal Planet 61 47, 766 Hot Choice 851 No Longer Available

Bloomberg Television 420 95, 128, 828 iN DEMAND 1 801 951

Cartoon Network 63 49, 232, 779, 892 iN DEMAND 2 802 No Longer Available

CNBC 47 42, 750 iN DEMAND 3 803 953

CNN 46 40, 748 iN DEMAND Español 804 957

CNN en Español 26 251 Investigation Discovery 331 65, 138, 838

Comedy Central 37 58, 764 Lifetime 35 27, 745

C-SPAN 50 93, 881 msnbc 53 43, 751

C-SPAN 2 72 91, 882 MTV 43 61, 742

Discovery Channel 55 29, 767 National Geographic 41 71, 679

Disney Channel 66 46, 758 NBC Sports Network 71 67, 411, 835

DMX 900 - 940 No Longer Available Nickelodeon 62 50, 740

E! 42 54, 752 Paramount Network 38 51, 753

ESPN 28 35, 418, 735 Playboy TV 852 964, 965

ESPN2 29 36, 419, 772 Pop 18 103, 803

EVINE 19 142, 729 QVC 14 113, 785

Food Network 59 56, 761 SYFY 39 64, 755

FOX News Channel 48 44, 747 The Weather Channel 52 39, 763

FOX Sports 1 31 69, 422, 759 TLC 57 30, 765

Freeform 64 45, 746 Travel Channel 60 48, 754

FS West 27 37, 420, 774 truTV 49 72, 681

FX 36 70, 812 TV Land 65 73, 131, 776

FX Movie Channel 490 157, 857 VH1 44 60, 155, 743

Galavisión 24 234, 884 WE tv 40 122, 822

Hallmark Channel 67 87, 798 WGN America 16 100, 880

HGTV 58 55, 760

* Los clientes que reciben Medicaid pueden ser elegibles para receptores de espectro por hasta 5 años; las tarifas estándar se aplican una vez que finaliza el período promocional. Se aplicarán tarifas estándar para instalación, impuestos, tarifas, recargos y equipo adicional. La programación On Demand varía según el nivel de servicio; los precios, las calificaciones y la programación están sujetos a cambios. Receptor de Spectrum requiere recibir programación HD; La TV debe ser capaz de HD; La programación HD puede variar. Es posible que se apliquen tarifas de servicio adicionales de Charter DVR. Las credenciales de la cuenta pueden ser necesarias para transmitir un poco de contenido de TV en línea. Las aplicaciones son gratuitas con el nivel de servicio correspondiente. El servicio está sujeto a todos los términos y condiciones de servicio aplicables, que están sujetos a cambios. Servicios no disponibles en todas las áreas. Se pueden aplicar restricciones. Llamar para detalles completos. © 2018 Charter Communications. SPECTRUM HD CHANNEL LINEUP° Avenal Rebuild | July 2018

TV PACKAGES 82 Disney XD 201 Military History 282 Mexicanal 90 LMN 288 BeIN SPORTS Español 283 Tele El Salvador SPECTRUM BASIC 105 Universal Kids 345 Willow TV 284 Antena 3 Internacional 107 Baby First TV 400 NHL Network 285 El Garage TV (Includes Digital Music channels 110 Nick Jr. 401 FCS Atlantic 286 Super Canal and the following services) 112 Discovery Life Channel 402 FCS Central 288 BeIN SPORTS Español 2 KVPT - PBS 117 Reelz 403 FCS Pacific 289 Ecuavisa Internacional 3 KFSN - ABC 121 Lifetime Real Women 404 TVG 290 SUR Perú 4 KSEE - NBC 124 SundanceTV 406 ESPN Classic 291 Telemicro 5 KAIL - MyTV 125 IFC 409 Outdoor Channel 292 Television Dominicana 6 KMPH - FOX 126 fyi, 416 ESPN GoalLn/BasesLd 293 TV Venezuela 7 KGPE - CBS 130 Nat Geo Wild 417 BeIN SPORTS 294 TVE Internacional 8 KFRE - The CW 133 i24 427 FOX Soccer Plus 295 WAPA América 9 KNXT - IND 134 Viceland 430 NFL RedZone 417 BeIN SPORTS 10 KMSG - Azteca América 135 BBC World News 431 Mav TV 801 Ultra Familia 11 KTFF - UniMás 137 Smithsonian Channel 434 BTN 802 Ultra Kidz 12 KFTV - Univisión 139 Cooking Channel 435 MLB Strike Zone 805 Ultra Mex 15 KNSO - Telemundo 140 DIY Network 438 PAC-12 Arizona 806 Ultra Clásico 91 C-SPAN2 153 REVOLT 439 PAC-12 Bay Area 818 Ultra Docu 92 C-SPAN3 158 Fuse 441 PAC-12 Mountain 850 Ultra Fiesta 93 C-SPAN 159 RFD-TV 443 PAC-12 Oregon 851 Ultra Macho 97 TBN 160 GAC 444 PAC-12 Washington 855 Ultra Cine 113 QVC 161 FM 770 HDNet Movies 890 UniMás 115 HSN 162 ASPiRE TV 799 MTV Live 891 Azteca América 119 Jewelry TV 163 TV One 142 EVINE 165 Ovation TMC MI PLAN LATINO 177 California Channel 168 BYUtv 594 TMC XTRA - E 188 Charter Channel 172 Newsy 598 TMC - W (Includes Spectrum TV Basic, Latino 205 - 206 Spectrum Reach 202 UP 599 TMC - E View and the following services) 221 El Rey Network 600 TMC XTRA - W 23 Disney Junior SPECTRUM SELECT 250 FOX Deportes 28 A&E 260 Univisión Deportes STARZ 29 Discovery Channel (Includes Spectrum TV Basic 262 ESPN Deportes 611 Starz Comedy - E 30 TLC and the following services) 265 Fusion 621 Starz - W 31 HISTORY 24 Spectrum SportsNet CA 271 NBC Universo 622 Starz - E 32 TBS 25 Spectrum Deportes 405 CBS Sports Network 623 Starz in Black - E 33 TNT 27 Lifetime 407 ESPNEWS 624 Starz Comedy - W 34 USA Network 28 A&E 408 FOX Sports 2 625 Starz Cinema - E 39 The Weather Channel 29 Discovery Channel 410 Tennis Channel 626 Starz Kids & Fam. - E 45 Freeform 30 TLC 415 ESPNU 627 Starz Edge - E 46 Disney Channel 31 HISTORY 436 Olympic Channel 49 Cartoon Network 32 TBS 440 PAC-12 Los Angeles STARZ ENCORE 54 E! 33 TNT 442 PAC-12 Network 644 StarzEncore - W 55 HGTV 34 USA Network 713 The Impact Network 645 StarzEncore - E 56 Food Network 35 ESPN 771 AXS TV 646 StarzEncore Action-E 58 Comedy Central 647 StarzEncore Classic-E 63 AMC 36 ESPN2 HBO 37 FS West 648 StarzEncore Wstns-E 65 Investigation Discovery 39 The Weather Channel 503 HBO 2 - W 649 StarzEncore Susp-E 66 Bravo 40 CNN 505 HBO Signature - W 650 StarzEncore Black-E 70 FX 41 HLN 507 HBO Family - W 651 StarzEncore Fam-E 87 Hallmark Channel 42 CNBC 509 HBO Comedy - W 652 StarzEncore Español-E 88 Hallmark Mov. & Myst. 43 msnbc 511 HBO Zone - W 44 FOX News Channel 513 HBO Latino - W MULTICULTURAL SOUTH ASIAN VIEW 45 Freeform 518 HBO - W CHANNELS 519 HBO - E 345 Willow TV 46 Disney Channel 348 TV Asia 47 Animal Planet 520 HBO 2 - E 521 HBO Signature - E FILIPINO VIEW 351 SET Asia 48 Travel Channel 352 STAR India PLUS 49 Cartoon Network 522 HBO Family - E 361 The Filipino Channel 50 Nickelodeon 523 HBO Comedy - E 362 GMA Life TV 51 Paramount Network 524 HBO Zone - E 363 GMA Pinoy TV TV JAPAN 54 E! 525 HBO Latino - E 364 GMA News TV 347 TV Japan 55 HGTV International 56 Food Network Cinemax 365 Lifestyle Network OTHER SERVICES 58 Comedy Central 533 MoreMAX - W 60 VH1 535 ActionMAX - W FRENCH VIEW 671 EPIX - W 61 MTV 537 ThrillerMAX - W 672 EPIX - E 354 TiVi5MONDE 63 AMC 549 Cinemax - W 676 EPIX 356 TV5MONDE Info 64 SYFY 550 Cinemax - E 903 - 948 Music Choice 852 TV5MONDE 65 Investigation Discovery 551 MoreMAX - E 950 iN DEMAND Previews 66 Bravo 552 ActionMAX - E 951 iN DEMAND 1 67 NBC Sports Network 553 ThrillerMAX - E LATINO VIEW 953 iN DEMAND 3 68 SportsNet LA 554 5 StarMAX - E 25 Spectrum Deportes 957 iN DEMAND Español 69 FOX Sports 1 555 MovieMAX - E 82 Disney XD 958 HD Pay-Per-View 70 FX 556 OuterMAX - E 145 Tr3s 965 Playboy TV 71 National Geographic 557 Cinemáx - E 221 El Rey Network 967 Playboy TV en Español 72 truTV 1901-1941 Music Choice Showtime 223 Caracol 73 TV Land 224 BabyFirstTV (SAP) 1943-1950 Music 83 BET 563 SHO 2 - W 2 25 BabyTV (SAP) Choice 84 CMT 565 Showtime Showcase-W 226 RCN Nuestra Tele 2470 Too Much For TV On 85 ION Television 568 SHO Beyond - E 227 FOROtv Demand 87 Hallmark Channel 569 SHO Extreme - W 228 AyM Sports 2472 Karaoke On Demand 88 Hallmark Mov. & Myst. 578 Showtime - W 229 Canal Sur 2478 Disney Family Movies On 89 Oxygen 579 Showtime - E 230 Cubaplay Demand 94 FOX Business Network 580 SHO 2 - E 234 Galavisión 2498 Weather 95 Bloomberg Television 581 Showtime Showcase-E 239 Estrella TV 96 Velocity 582 SHO Beyond - W 241 TeleN 98 Daystar 583 SHO Extreme - E 242 Cinelatino 99 INSP 584 SHO Women - E 243 Bandamax 100 WGN America 585 SHO Next - E 244 Ritmoson Latino 101 EWTN 245 TeleFórmula 122 WE tv SPECTRUM TV GOLD 247 Video Rola 124 SundanceTV (Includes Spectrum TV Silver 248 De Película 125 IFC 249 De Película Clásico 136 BBC America and the following channels) 250 FOX Deportes

149 Liquidation Channel Digi Tier 2 251 CNN en Español 157 FX Movie Channel 252 Cine Mexicano 164 HSN2 14 NFL Network 253 TV Chile 166 Hillsong Channel 57 MTV2 255 Semillitas 167 SonLife 76 FLIX - W 256 Atres Series 173 QVC2 77 IndiePlex 258 Discovery en Español 222 RSN Extra 78 RetroPlex 259 Multimedios Televisión 234 Galavisión 79 MoviePlex 260 Univisión Deportes 425 SEC Network 86 Science Channel 261 ViendoMovies 426 SEC Extra 102 Boomerang 262 ESPN Deportes 769 FS Prime Ticket 103 Pop 263 CentroamericaTV 104 Discovery Family 264 Univisión tlnovelas SPECTRUM TV SILVER 106 TeenNick 266 FOX Life 108 Nicktoons 267 ¡Sorpresa! TV (Includes Spectrum TV Select 114 Destination America 269 Once Canal and the following channels) 116 American Heroes Ch. 270 canal 22 internacional 132 CNBC World 271 NBC Universo Digi Tier 1 143 BET HER 273 Discovery Familia 14 NFL Network 144 Crime & Investigation 274 GOL TV 23 Disney Junior 145 Tr3s 275 HISTORY en Español 53 OWN 146 Nick Music 276 EWTN en Español 59 FXX 147 LOGO 277 TBN Enlace USA 62 TCM 148 BET Jams 278 HITN 74 Golf Channel 150 MTV Classic 279 Nat Geo Mundo 75 MLB Network 156 BET Soul 280 TeleHit 81 GSN 170 The Cowboy Channel 281 Estudio 5 For more information visit Spectrum.net. ALPHABETICAL E!...... 54 HITN...... 278 PAC-12 Bay Area...... 439 TeleHit...... 280 CHANNEL LIST Ecuavisa Internacional.. 289 HLN...... 41 PAC-12 Los Angeles.... 440 Telemicro...... 291 El Garage TV...... 285 HSN...... 115 PAC-12 Mountain...... 441 TeleN...... 241 5 StarMAX - E...... 554 El Rey Network...... 221 HSN2...... 164 PAC-12 Network...... 442 Television Dominicana.. 292 A&E...... 28 EPIX...... 676 i24...... 133 PAC-12 Oregon...... 443 Tennis Channel...... 410 ActionMAX - E...... 552 EPIX - E...... 672 IFC...... 125 PAC-12 Washington...... 444 The Cowboy Channel....170 ActionMAX - W...... 535 EPIX - W...... 671 iN DEMAND 1...... 951 Paramount Network...... 51 The Filipino Channel...... 361 AMC...... 63 ESPN...... 35 iN DEMAND 3...... 953 Playboy TV...... 965 The Impact Network..... 713 American Heroes Ch...... 116 ESPN Classic...... 406 iN DEMAND Español.... 957 Playboy TV en Español.967 The Weather Channel.....39 Animal Planet...... 47 ESPN Deportes...... 262 iN DEMAND Previews.. 950 Pop...... 103 ThrillerMAX - E...... 553 Antena 3 Internacional. 284 ESPN GoalLn/BasesLd.. 416 IndiePlex...... 77 QVC...... 113 ThrillerMAX - W...... 537 ASPiRE TV...... 162 ESPN2...... 36 INSP...... 99 QVC2...... 173 TiVi5MONDE...... 354 Atres Series...... 256 ESPNEWS...... 407 Investigation Discovery...65 RCN Nuestra Tele...... 226 TLC...... 30 AXS TV...... 771 ESPNU...... 415 ION Television...... 85 Reelz...... 117 TMC - E...... 599 AyM Sports...... 228 Estrella TV...... 239 Jewelry TV...... 119 RetroPlex...... 78 TMC - W...... 598 Azteca América...... 891 Estudio 5...... 281 KAIL - MyTV...... 5 REVOLT...... 153 TMC XTRA - E...... 594 Baby First TV...... 107 EVINE...... 142 Karaoke On Demand...2472 RFD-TV...... 159 TMC XTRA - W...... 600 BabyFirstTV (SAP)...... 224 EWTN...... 101 KFRE - The CW...... 8 Ritmoson Latino...... 244 TNT...... 33 BabyTV (SAP)...... 225 EWTN en Español...... 276 KFSN - ABC...... 3 RSN Extra...... 222 Too Much For TV On Bandamax...... 243 FCS Atlantic...... 401 KFTV - Univisión...... 12 Science Channel...... 86 Demand...... 2470 BBC America...... 136 FCS Central...... 402 KGPE - CBS...... 7 SEC Extra...... 426 Tr3s...... 145 BBC World News...... 135 FCS Pacific...... 403 KMPH - FOX...... 6 SEC Network...... 425 Travel Channel...... 48 BeIN SPORTS...... 417 FLIX - W...... 76 KMSG - Azteca América.10 Semillitas...... 255 truTV...... 72 BeIN SPORTS Español. 288 FM...... 161 KNSO - Telemundo...... 15 SET Asia...... 351 TV Asia...... 348 BET...... 83 Food Network...... 56 KNXT - IND...... 9 SHO 2 - E...... 580 TV Chile...... 253 BET HER...... 143 FOROtv...... 227 KSEE - NBC...... 4 SHO 2 - W...... 563 TV Japan...... 347 BET Jams...... 148 FOX Business Network.. 94 KTFF - UniMás...... 11 SHO Beyond - E...... 568 TV Land...... 73 BET Soul...... 156 FOX Deportes...... 250 KVPT - PBS...... 2 SHO Beyond - W...... 582 TV One...... 163 Bloomberg Television.....95 FOX Life...... 266 Lifestyle Network...... 365 SHO Extreme - E...... 583 TV Venezuela...... 293 Boomerang...... 102 FOX News Channel...... 44 Lifetime...... 27 SHO Extreme - W...... 569 TV5MONDE...... 852 Bravo...... 66 FOX Soccer Plus...... 427 Lifetime Real Women.....121 SHO Next - E...... 585 TV5MONDE Info...... 356 BTN...... 434 FOX Sports 1...... 69 Liquidation Channel...... 149 SHO Women - E...... 584 TVE Internacional...... 294 BYUtv...... 168 FOX Sports 2...... 408 LMN...... 90 Showtime - E...... 579 TVG...... 404 C-SPAN...... 93 Freeform...... 45 LOGO...... 147 Showtime - W...... 578 Ultra Cine...... 855 C-SPAN2...... 91 FS Prime Ticket...... 769 Mav TV...... 431 Showtime Showcase-E.. 581 Ultra Clásico...... 806 C-SPAN3...... 92 FS West...... 37 Mexicanal...... 282 Showtime Showcase-W..... Ultra Docu...... 818 California Channel...... 177 Fuse...... 158 Military History...... 201 565 Ultra Familia...... 801 canal 22 internacional... 270 Fusion...... 265 MLB Network...... 75 Smithsonian Channel..... 137 Ultra Fiesta...... 850 Canal Sur...... 229 FX...... 70 MLB Strike Zone...... 435 SonLife...... 167 Ultra Kidz...... 802 Caracol...... 223 FX Movie Channel...... 157 MoreMAX - E...... 551 ¡Sorpresa! TV...... 267 Ultra Macho...... 851 Cartoon Network...... 49 FXX...... 59 MoreMAX - W...... 533 Spectrum Deportes...... 25 Ultra Mex...... 805 CBS Sports Network....405 fyi,...... 126 MovieMAX - E...... 555 Spectrum Reach.. 205-206 UniMás...... 890 CentroamericaTV...... 263 GAC...... 160 MoviePlex...... 79 Spectrum SportsNet CA.24 Universal Kids...... 105 Charter Channel...... 188 Galavisión...... 234 msnbc...... 43 SportsNet LA...... 68 Univisión Deportes...... 260 Cine Mexicano...... 252 GMA Life TV...... 362 MTV...... 61 STAR India PLUS...... 352 Univisión tlnovelas...... 264 Cinelatino...... 242 GMA News TV Internation- MTV Classic...... 150 Starz - E...... 622 UP...... 202 Cinemax - E...... 550 al...... 364 MTV Live...... 799 Starz - W...... 621 USA Network...... 34 Cinemáx - E...... 557 GMA Pinoy TV...... 363 MTV2...... 57 Starz Cinema - E...... 625 Velocity...... 96 Cinemax - W...... 549 GOL TV...... 274 Multimedios Televisión.. 259 Starz Comedy - E...... 611 VH1...... 60 CMT...... 84 Golf Channel...... 74 Music Choice...... 1901-1941 Starz Comedy - W...... 624 Viceland...... 134 CNBC...... 42 GSN...... 81 Music Choice...... 1943-1950 Starz Edge - E...... 627 Video Rola...... 247 CNBC World...... 132 Hallmark Channel...... 87 Music Choice...... 903-948 Starz in Black - E...... 623 ViendoMovies...... 261 CNN...... 40 Hallmark Mov. & Myst...... 88 Nat Geo Mundo...... 279 Starz Kids & Fam. - E.... 626 WAPA América...... 295 CNN en Español...... 251 HBO - E...... 519 Nat Geo Wild...... 130 StarzEncore - E...... 645 WE tv...... 122 Comedy Central...... 58 HBO - W...... 518 National Geographic...... 71 StarzEncore - W...... 644 Weather...... 2498 Cooking Channel...... 139 HBO 2 - E...... 520 NBC Sports Network.....67 StarzEncore Action-E...646 WGN America...... 100 Crime & Investigation....144 HBO 2 - W...... 503 NBC Universo...... 271 StarzEncore Black-E....650 Willow TV...... 345 Cubaplay...... 230 HBO Comedy - E...... 523 Newsy...... 172 StarzEncore Classic-E... 647 Daystar...... 98 HBO Comedy - W...... 509 NFL Network...... 14 StarzEncore Español-E.652 De Película...... 248 HBO Family - E...... 522 NFL RedZone...... 430 StarzEncore Fam-E...... 651 De Película Clásico...... 249 HBO Family - W...... 507 NHL Network...... 400 StarzEncore Susp-E.....649 Destination America...... 114 HBO Latino - E...... 525 Nick Jr...... 110 StarzEncore Wstns-E...648 Discovery Channel...... 29 HBO Latino - W...... 513 Nick Music...... 146 SundanceTV...... 124 Discovery en Español... 258 HBO Signature - E...... 521 Nickelodeon...... 50 Super Canal...... 286 Discovery Familia...... 273 HBO Signature - W...... 505 Nicktoons...... 108 SUR Perú...... 290 Discovery Family...... 104 HBO Zone - E...... 524 Olympic Channel...... 436 SYFY...... 64 Discovery Life Channel...112 HBO Zone - W...... 511 Once Canal...... 269 TBN...... 97 Disney Channel...... 46 HD Pay-Per-View...... 958 Outdoor Channel...... 409 TBN Enlace USA...... 277 Disney Family Movies On HDNet Movies...... 770 OuterMAX - E...... 556 TBS...... 32 Demand...... 2478 HGTV...... 55 Ovation...... 165 TCM...... 62 Disney Junior...... 23 Hillsong Channel...... 166 OWN...... 53 TeenNick...... 106 Disney XD...... 82 HISTORY...... 31 Oxygen...... 89 Tele El Salvador...... 283 DIY Network...... 140 HISTORY en Español.... 275 PAC-12 Arizona...... 438 TeleFórmula...... 245

A An amplifier may be required for a dwelling with multiple outlets (outlet = Spectrum receiver/modem/eMTA). Technician RESIDENTIAL SERVICES AND RATES assessment and professional installation required. TV PACKAGES (PER MONTH) INSTALLATION/SERVICE CALL B The Broadcast TV Surcharge reflects charges assessed to Charter by broadcast TV stations. It applies to Basic Service and all Spectrum Basic $23.89 (PER ACTIVITY) additional TV services. Spectrum Select $64.99 Primary Installation/Reconnect C DVR service required with subscription to DVR or DVR/HD receiver. (when truck roll required) A $49.99 Spectrum Silver $84.99 F D Provides access to the electronic program guide - to receive program information, perform efficient channel surfing, use Parental Trip Charge $49.99 Spectrum Gold $104.99 Controls and access to order Pay-Per-View & On Demand (where available). Custom Work Labor Charge $49.99 A LA CARTE (PER MONTH)G E Due to system technology enhancements in a switched digital market, access to certain digital channels will require a receiver, as Digi Tier 1 $12.00 Service Call Truck Roll $49.99 HDTVs equipped with CableCARDs can not access certain digital channels requiring two-way communication. CableCARD customers Digi Tier 2 $12.00 Wall Fish $49.99 with TiVo equipment will also need a Tuning Adapter for access to such digital channels. Move Transfer $49.99 PREMIUM CHANNELS (PER MONTH) F Applicable when adding and/or relocating outlet, upgrading and/or downgrading services and picking up equipment. HBO $15.00 UNRETURNED EQUIPMENT FEES G Available with subscription to Spectrum TV Select, Silver, Gold, or Mi Plan Latino CINEMAX $15.00 (PER UNIT) Spectrum Receiver $123.00 H The Secure Connection Fee covers those measures Spectrum employs to manage and secure the connection between Spectrum’s SHOWTIME $15.00 system and the Spectrum receiver and other devices Subscriber uses to access Spectrum’s services. CableCARD™ $22.00 TMC $15.00 Tuning Adapter $130.00 All charges exclude applicable taxes, FCC fees, franchise fees and the Broadcast TV Surcharge. STARZ $15.00 Public, Educational, Government Access Channel availability may vary by community. STARZ ENCORE $15.00 MISCELLANEOUS CHARGES (PER MONTH) CableCARD customers subscribing to any service package in which Charter-leased equipment is included in the package price, may EPIX $15.00 B Broadcast TV Surcharge $8.85 receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. MULTICULTURAL CHANNELS MISCELLANEOUS CHARGES ©2018 Charter Communications (PER MONTH) Latino View $7.99 (PER ACTIVITY) Late Fee $4.75 Mi Plan Latino $45 ADDITIONAL CUSTOMER INFORMATION: Prices are per month unless noted otherwise. Programming may vary and all services Reconnection Fee $4.99 may not be available in all areas. Rates, number of channels, programs/content, services & packages are subject to change Phone Payment Processing (Charter or discontinuance at any time, subject to applicable law. Unless specified on this rate card, additional installation services are Assisted) $5.00 generally billed using the Labor Charge in 1/4 hour increments. Charter reserves the right to institute different rates or terms and conditions of service for promotional purposes. Customers are not required to subscribe to any tier of service, other than the Insufficient Funds Fee $25.00 Charter Basic service tier, in order to purchase premium channels, or where available, Pay-Per-View or On Demand. Charter-issued Additional Bill Copies $1.99 Spectrum receiver or CableCARD required to view programming channels. Charter-issued Spectrum receiver required to view SPECTRUM EQUIPMENT RENTAL & Pay-Per-View and On Demand programming (where available). HD-capable equipment required to view HD programming OTHER SERVICES (PER MONTH, PER (where available). All programming may not be available to CableCARD customers. All service levels may contain channels with OUTLET) some R-rated programming, which can be blocked using the Parental Controls feature on your on-screen program guide. Certain Spectrum Receiver & Remote (per limitations apply to the Wire Maintenance Plan, such as the exclusion of repairs to alarm/electrical/twisted pair wiring, customer- C caused damage or abuse, and alterations to Charter equipment. Please contact Charter for more information about the Wire outlet) $5.99 Maintenance Plan. Secure Connection (per receiver or CableCARD) D, H $1.00 Areas Served: Avenal, CA, City of CableCARD (rate includes $1.00 Secure Connection) E, H $2.00 DVR Service Package (up to 4 DVR receivers) $19.99 DVR Service (1 DVR receiver) $12.99

Visit Spectrum.com/RateCard for more information regarding your rates. ACTION REQUIRED See important information below

DearDear Customer, Customer,

SpectrumSpectrum is committed is committed to providing to providing you you with with the thevery very best best products, products, at the at thebest best value. value. To deliver We are even planning more to value add toeven you, more we will advancedbe converting Spectrum your TV services service in to your a 100% area –digital including format. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. This conversion will bring many exciting enhancements to your TV service. It will allow us to deliver you an increase in HD channelsIn addition as well to as launching improve these all TV great channels new products,with even webetter will picturebe enhancing and sound your quality. Spectrum In addition, TV service. we Thiswill be will able bring to offeryou youmore a more HD expansive channels lineup than ever of channels before – andover include 200 available. access to As thousands a result, you of FREE will be On required Demand to choices. have a newAs a Spectrumresult, you will be requiredReceiver to on have each a TV new in Spectrum your home Receiver by 6/19/2018. on each TV in your home by 8/21/2018.

To orderTo order your your new new Spectrum Spectrum Receiver(s), Receiver(s), please please visit visit your your nearest nearest Spectrum Spectrum Store Store (see (see store store location locations on the on back the back of this of this letter)letter) or call or callus at us 833-473-4860 at 833-856-0704. A Spectrum. A Spectrum Customer Customer Service Service Representative Representative will willarrange arrange to ship to ship a self-installation a self-installation kit directlykit directly to your to home your athome no additional at no additional cost to cost you. to The you. kit The will kitalso will contain also contain instructions instructions explaining explaining when to when install to yourinstall new equipmentyour new as equipment well as how as to well return as how your to current return equipment.your current You equipment. must return You your must previous return yourequipment previous by 9/20/2018equipment by. 7/19/2018. With these enhancements come a number of additional changes that you need to be aware of: With these enhancements come a number of additional changes that you need to be aware of: Your channels Your–– Onchannels or after 8/21/2018, some of your current channels will be moving to new locations and other channels will be removed,- On 6/19/2018 consistent, some with yourof your level current of service. channels See willthe backbe moving of this to letter new forlocations specific and channel other movechannels information. will be For yourremoved, convenience, consistent we have with also your included level of service.your new See channel the back lineup of this with letter this forletter. specific channel move information. For your convenience, we have also included your new channel lineup with this letter. Billing changes Billing–– Your changes statement due date will be changing – you’ll see the new date on your next statement. - Your statement due date will be changing – you’ll see the new date on your next statement. New Account Number and Security Code –– You will receive a new account number and Security Code. Both can be found in the upper left corner of your next New Account Number and Security Code monthly billing statement. - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly • Please keep your new account number for future reference and don’t forget to update your new account billingnumber statement. with your financial institution to ensure payment processing. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on • Please keep your new account number for future reference and don’t forget to update your new account your new account number. number with your financial institution to ensure payment processing. Your Existing Account Credentials • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based –– You will need to clear the cache and cookies on your computer. –– Then visit Spectrum.net/newon your new account and number. follow the instructions to register for a new username. Your Existing Account Credentials Need additional info or help? Call 1-833-473-4860. ¿Necesitas- másYou caninformación visit Spectrum.net/newaccount o ayuda? Llama al 1-833-473-4860 and follow the. instructions to register for a new Username.

ThankIf you you have for being any questions a Spectrum about customer. your current service, please visit Spectrum.com or call us at 833-856-0704 to learn more. Thank you for being a Spectrum customer. Sincerely, Sincerely,

Kathleen Griffin VP, Marketing Communications Kathleen Griffin VP, Marketing Communications

BGS - 119384-A Resi GET YOUR EQUIPMENT TODAY To get your Spectrum Receiver(s) and self-installation kit, call 1-833-473-4860. We’ll ship directly to your home at no additional cost. You don’t even have to leave the house. Or, between 8/18 and 8/25 you can pick one up from our temporary store located at: Scout House 708 E. San Joaquin St. Avenal, CA 93204

Mon-Sat 10am – 7pm

IMPORTANT ACCOUNT UPDATE As a result of the Spectrum TV enhancements occurring on 8/21/2018, some current channels will be moving to new locations:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HBO Signature - East 636, 637 506, 521

ActionMAX - East 604 536, 552 HBO Zone - East 639 512, 524

AMC 68 63, 756 HGTV 58 55, 760

Animal Planet 61 47, 766 HISTORY 56 31, 796

Bloomberg Television 420 95, 128, 828 HLN 51 41, 749

Cartoon Network 63 49, 232, 779, 892 Hot Choice 851 No Longer Available

Cinemax 601 531, 532, 549, 550 IFC 491 125, 823

Cinemax Action Max 604 552 iN DEMAND 1 801 951

CNBC 47 42, 750 iN DEMAND 2 802 No Longer Available

CNN 46 40, 748 iN DEMAND 3 803 953

CNN en Español 26 251 iN DEMAND Español 804 957

Comedy Central 37 58, 764 Investigation Discovery 331 65, 138, 838

C-SPAN 50 93, 881 Lifetime 35 27, 745

C-SPAN 2 72 91, 882 LMN 70 90, 123, 739

Discovery Channel 55 29, 767 MoreMAX - East 603 534, 551

Disney Channel 66 46, 758 msnbc 53 43, 751

Disney XD 404 82, 231, 695, 893 MTV 43 61, 742

DMX 900 - 940 No Longer Available National Geographic 41 71, 679

E! 42 54, 752 NBC Sports Network 71 67, 411, 835

ESPN 28 35, 418, 735 NBC Universo 25 271, 864

ESPN Classic 30 406 Nick Jr. 410 110, 731

ESPN2 29 36, 419, 772 Nickelodeon 62 50, 740

ESPNEWS 441 407, 870 OWN 326 53, 118, 724

EVINE 19 142, 729 Paramount Network 38 51, 753

FCS Atlantic 450 401 Playboy TV 852 964, 965

FCS Central 451 402 Pop 18 103, 803

FCS Pacific 452 403 QVC 14 113, 785

Food Network 59 56, 761 SHO 2 - East 652, 653 564, 580

FOX Deportes 23 250, 734 SHO Extreme - East 657 570, 583

FOX News Channel 48 44, 747 SHO Next - East 658 574, 585

FOX Sports 1 31 69, 422, 759 SHO Women - East 660 572, 584

Freeform 64 45, 746 Showtime - East 651 562, 579

FS West 27 37, 420, 774 Showtime Family Zone - East 659 No Longer Available

FX 36 70, 812 Showtime Showcase - East 655 566, 581

FX Movie Channel 490 157, 857 SYFY 39 64, 755

FXX 453 59, 856 TCM 69 62, 688

GAC 45 160, 859 The Weather Channel 52 39, 763

Galavisión 24 234, 884 ThrillerMAX - East 605 538, 553

Golf Channel 445 74, 412, 686 TLC 57 30, 765

GSN 308 81, 693 Travel Channel 60 48, 754

Hallmark Channel 67 87, 798 truTV 49 72, 681

HBO - East 631 502, 519 TV Land 65 73, 131, 776

HBO 2 - East 634, 635 504, 520 VH1 44 60, 155, 743

HBO Comedy - East 638 510, 523 WE tv 40 122, 822

HBO Family - East 633 508, 522 WGN America 16 100, 880

HBO Latino - East 709 514, 525

*Customers that receive Medicaid, may be eligible for Spectrum Receivers for up to 5 years; standard rates apply after promotional period ends. Standard rates will apply for installation, taxes, fees, surcharges and additional equipment. On Demand programming varies by level of service; pricing, ratings and scheduling are subject to change. Spectrum Receiver required to receive HD programming; TV must be HD capable; HD programming may vary. Additional Charter DVR service rates may apply. Account credentials may be required to stream some TV content online. Apps are free with corresponding level of service. Service is subject to all applicable service terms and conditions, which are subject to change. Services not available in all areas. Restrictions may apply. Call for full details. ©2018 Charter Communications. ACCIÓNACTION REQUERIDA REQUIRED Ver informaciónSee important importante information a continuación below

Estimado(a)Dear Customer Customer,,

SpectrumSpectrum se compromete is committed a to brindarle providing los you mejores with the productos, very best al products, mejor precio. at the Para best ofrecerle value. We aún are más planning por su todinero, add even more convertiremosadvanced Spectrum su servicio services de TV ina un your formato area – 100% including digital. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. Esta conversión traerá muchos beneficios emocionantes a su servicio de TV. Nos permitirá ofrecerle un aumento en los canalesIn addition de alta to definición launching y tambiénthese great darles new a products,todos los wecanales will be de enhancing televisión youruna mejor Spectrum calidad TV deservice. imagen This y sonido. will bring Además, you podremosmore HD ampliar channels aún thanmás nuestraever before gama – over de canales 200 available. e incluir As acceso a result, a miles you dewill opciones be required On Demandto have a GRATUITAS. new Spectrum Como resultado,Receiver se onle solicitaráeach TV in que your tenga home un by nuevo 6/19/2018. receptor Spectrum en cada televisor de su hogar antes del 21/8/2018.

ParaTo pedir order su your nuevo new receptor Spectrum Spectrum, Receiver(s), visite please su tienda visit de your Spectrum nearest más Spectrum cercana Store (consulte (see store la ubicación locations de on la the tienda back en of el this reversoletter) de oresta call carta) us at o833-856-0704 llámenos al 1-833-473-4860. A Spectrum Customer. Un representante Service Representative de atención al will cliente arrange de Spectrumto ship a self-installation se encargará de enviarkit directlyun kit de to autoinstalación your home at no directamente additional cost a su to hogar you. sinThe costo kit will adicional also contain para usted.instructions El kit también explaining incluirá when instrucciones to install queyour le explicarán new equipment cuándo as instalar well as su how nuevo to returnequipo your y cómo current devolver equipment. el actual. You Debe must devolver return yoursu equipo previous anterior equipment antes del by 20/9/20187/19/2018. .

ConWith estas these mejoras enhancements vienen una seriecome de a numbercambios of adicionales additional quechanges debe that tener you en need cuenta: to be aware of:

Tus Yourcanales channels –– A -partir On 6/19/2018 del 21/8/2018, some, algunos of your decurrent sus canales channels actuales will be se moving moverán to new a nuevas locations ubicaciones and other y sechannels eliminarán will beotros canales,removed, de acuerdoconsistent con with su nivelyour delevel servicio. of service. Consulte See the el reversoback of dethis esta letter carta for paraspecific obtener channel información move information. específica sobre movimientos de canales. Para su comodidad, también hemos incluido su nueva lista de canales con esta carta. For your convenience, we have also included your new channel lineup with this letter. Cambios de facturación Billing changes –– La fecha de vencimiento de su estado de cuenta cambiará; verá la nueva fecha en su próxima factura. - Your statement due date will be changing – you’ll see the new date on your next statement. Nuevo número de cuenta y código de seguridad New Account Number and Security Code –– Recibirá un nuevo número de cuenta y un Código de seguridad. Ambos se pueden encontrar en la esquina superior - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly izquierda de su próximo estado de cuenta mensual. billing• Guarde statement. su nuevo número de cuenta para futura referencia y no se olvide de actualizar su nuevo número de cuenta con su institución financiera para garantizar el procesamiento del pago. • Please keep your new account number for future reference and don’t forget to update your new account • Si actualmente está inscrito en Auto Pay, necesitará restablecer su método de pago en función de su nuevo númeronumber de cuenta. with your financial institution to ensure payment processing.

Sus credenciales• de cuentaIf you areexistentes currently enrolled in Auto Pay, you will need to re-establish your method of payment based –– Tendrá queon borrar your lanew caché account y las number.cookies en su computadora. –– Después, visite a Spectrum.net/new (la página web está disponible solo en inglés) y siga las instrucciones para Your Existing Account Credentials registrar un nuevo nombre de usuario. - You can visit Spectrum.net/newaccount and follow the instructions to register for a new Username. ¿Necesitas más información o ayuda? Llama al 1-833-473-4860. If you have any questions about your current service, please visit Spectrum.com or call us at 833-856-0704 to learn Graciasmore. por Thank ser un you cliente for being de Spectrum. a Spectrum customer.

Atentamente,Sincerely,

Marisol Martinez VicepresidentaKathleen Griffin de Mercadeo Multicultural VP, Marketing Communications

BGS - 119384-A Resi OBTENGA SU EQUIPO HOY Para recibir tu(s) receptor(es) de Spectrum y el Kit de autoinstalación, llama al 1-833-473-4860. Los enviaremos a tu hogar sin costo adicional. Ni siquiera tendrás que irse de casa. También, puedes obtenerlos entre el 18 de agosto y el 25 de agosto en nuestra tienda temporaria ubicada en: Scout House 708 E. San Joaquin St. Avenal, CA 93204

lunes-sábado 10am – 7pm

NOTICIA DE CUENTA IMPORTANTE Como resultado de las mejoras de Spectrum TV que se llevarán a cabo el 21/8/2018, algunos canales actuales se moverán a nuevas ubicaciones:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HBO Signature - East 636, 637 506, 521

ActionMAX - East 604 536, 552 HBO Zone - East 639 512, 524

AMC 68 63, 756 HGTV 58 55, 760

Animal Planet 61 47, 766 HISTORY 56 31, 796

Bloomberg Television 420 95, 128, 828 HLN 51 41, 749

Cartoon Network 63 49, 232, 779, 892 Hot Choice 851 No Longer Available

Cinemax 601 531, 532, 549, 550 IFC 491 125, 823

Cinemax Action Max 604 552 iN DEMAND 1 801 951

CNBC 47 42, 750 iN DEMAND 2 802 No Longer Available

CNN 46 40, 748 iN DEMAND 3 803 953

CNN en Español 26 251 iN DEMAND Español 804 957

Comedy Central 37 58, 764 Investigation Discovery 331 65, 138, 838

C-SPAN 50 93, 881 Lifetime 35 27, 745

C-SPAN 2 72 91, 882 LMN 70 90, 123, 739

Discovery Channel 55 29, 767 MoreMAX - East 603 534, 551

Disney Channel 66 46, 758 msnbc 53 43, 751

Disney XD 404 82, 231, 695, 893 MTV 43 61, 742

DMX 900 - 940 No Longer Available National Geographic 41 71, 679

E! 42 54, 752 NBC Sports Network 71 67, 411, 835

ESPN 28 35, 418, 735 NBC Universo 25 271, 864

ESPN Classic 30 406 Nick Jr. 410 110, 731

ESPN2 29 36, 419, 772 Nickelodeon 62 50, 740

ESPNEWS 441 407, 870 OWN 326 53, 118, 724

EVINE 19 142, 729 Paramount Network 38 51, 753

FCS Atlantic 450 401 Playboy TV 852 964, 965

FCS Central 451 402 Pop 18 103, 803

FCS Pacific 452 403 QVC 14 113, 785

Food Network 59 56, 761 SHO 2 - East 652, 653 564, 580

FOX Deportes 23 250, 734 SHO Extreme - East 657 570, 583

FOX News Channel 48 44, 747 SHO Next - East 658 574, 585

FOX Sports 1 31 69, 422, 759 SHO Women - East 660 572, 584

Freeform 64 45, 746 Showtime - East 651 562, 579

FS West 27 37, 420, 774 Showtime Family Zone - East 659 No Longer Available

FX 36 70, 812 Showtime Showcase - East 655 566, 581

FX Movie Channel 490 157, 857 SYFY 39 64, 755

FXX 453 59, 856 TCM 69 62, 688

GAC 45 160, 859 The Weather Channel 52 39, 763

Galavisión 24 234, 884 ThrillerMAX - East 605 538, 553

Golf Channel 445 74, 412, 686 TLC 57 30, 765

GSN 308 81, 693 Travel Channel 60 48, 754

Hallmark Channel 67 87, 798 truTV 49 72, 681

HBO - East 631 502, 519 TV Land 65 73, 131, 776

HBO 2 - East 634, 635 504, 520 VH1 44 60, 155, 743

HBO Comedy - East 638 510, 523 WE tv 40 122, 822

HBO Family - East 633 508, 522 WGN America 16 100, 880

HBO Latino - East 709 514, 525

* Los clientes que reciben Medicaid pueden ser elegibles para receptores de espectro por hasta 5 años; las tarifas estándar se aplican una vez que finaliza el período promocional. Se aplicarán tarifas estándar para instalación, impuestos, tarifas, recargos y equipo adicional. La programación On Demand varía según el nivel de servicio; los precios, las calificaciones y la programación están sujetos a cambios. Receptor de Spectrum requiere recibir programación HD; La TV debe ser capaz de HD; La programación HD puede variar. Es posible que se apliquen tarifas de servicio adicionales de Charter DVR. Las credenciales de la cuenta pueden ser necesarias para transmitir un poco de contenido de TV en línea. Las aplicaciones son gratuitas con el nivel de servicio correspondiente. El servicio está sujeto a todos los términos y condiciones de servicio aplicables, que están sujetos a cambios. Servicios no disponibles en todas las áreas. Se pueden aplicar restricciones. Llamar para detalles completos. © 2018 Charter Communications. SPECTRUM HD CHANNEL LINEUP° Avenal Rebuild | July 2018

TV PACKAGES 82 Disney XD 201 Military History 282 Mexicanal 90 LMN 288 BeIN SPORTS Español 283 Tele El Salvador SPECTRUM BASIC 105 Universal Kids 345 Willow TV 284 Antena 3 Internacional 107 Baby First TV 400 NHL Network 285 El Garage TV (Includes Digital Music channels 110 Nick Jr. 401 FCS Atlantic 286 Super Canal and the following services) 112 Discovery Life Channel 402 FCS Central 288 BeIN SPORTS Español 2 KVPT - PBS 117 Reelz 403 FCS Pacific 289 Ecuavisa Internacional 3 KFSN - ABC 121 Lifetime Real Women 404 TVG 290 SUR Perú 4 KSEE - NBC 124 SundanceTV 406 ESPN Classic 291 Telemicro 5 KAIL - MyTV 125 IFC 409 Outdoor Channel 292 Television Dominicana 6 KMPH - FOX 126 fyi, 416 ESPN GoalLn/BasesLd 293 TV Venezuela 7 KGPE - CBS 130 Nat Geo Wild 417 BeIN SPORTS 294 TVE Internacional 8 KFRE - The CW 133 i24 427 FOX Soccer Plus 295 WAPA América 9 KNXT - IND 134 Viceland 430 NFL RedZone 417 BeIN SPORTS 10 KMSG - Azteca América 135 BBC World News 431 Mav TV 801 Ultra Familia 11 KTFF - UniMás 137 Smithsonian Channel 434 BTN 802 Ultra Kidz 12 KFTV - Univisión 139 Cooking Channel 435 MLB Strike Zone 805 Ultra Mex 15 KNSO - Telemundo 140 DIY Network 438 PAC-12 Arizona 806 Ultra Clásico 91 C-SPAN2 153 REVOLT 439 PAC-12 Bay Area 818 Ultra Docu 92 C-SPAN3 158 Fuse 441 PAC-12 Mountain 850 Ultra Fiesta 93 C-SPAN 159 RFD-TV 443 PAC-12 Oregon 851 Ultra Macho 97 TBN 160 GAC 444 PAC-12 Washington 855 Ultra Cine 113 QVC 161 FM 770 HDNet Movies 890 UniMás 115 HSN 162 ASPiRE TV 799 MTV Live 891 Azteca América 119 Jewelry TV 163 TV One 142 EVINE 165 Ovation TMC MI PLAN LATINO 177 California Channel 168 BYUtv 594 TMC XTRA - E 188 Charter Channel 172 Newsy 598 TMC - W (Includes Spectrum TV Basic, Latino 205 - 206 Spectrum Reach 202 UP 599 TMC - E View and the following services) 221 El Rey Network 600 TMC XTRA - W 23 Disney Junior SPECTRUM SELECT 250 FOX Deportes 28 A&E 260 Univisión Deportes STARZ 29 Discovery Channel (Includes Spectrum TV Basic 262 ESPN Deportes 611 Starz Comedy - E 30 TLC and the following services) 265 Fusion 621 Starz - W 31 HISTORY 24 Spectrum SportsNet CA 271 NBC Universo 622 Starz - E 32 TBS 25 Spectrum Deportes 405 CBS Sports Network 623 Starz in Black - E 33 TNT 27 Lifetime 407 ESPNEWS 624 Starz Comedy - W 34 USA Network 28 A&E 408 FOX Sports 2 625 Starz Cinema - E 39 The Weather Channel 29 Discovery Channel 410 Tennis Channel 626 Starz Kids & Fam. - E 45 Freeform 30 TLC 415 ESPNU 627 Starz Edge - E 46 Disney Channel 31 HISTORY 436 Olympic Channel 49 Cartoon Network 32 TBS 440 PAC-12 Los Angeles STARZ ENCORE 54 E! 33 TNT 442 PAC-12 Network 644 StarzEncore - W 55 HGTV 34 USA Network 713 The Impact Network 645 StarzEncore - E 56 Food Network 35 ESPN 771 AXS TV 646 StarzEncore Action-E 58 Comedy Central 647 StarzEncore Classic-E 63 AMC 36 ESPN2 HBO 37 FS West 648 StarzEncore Wstns-E 65 Investigation Discovery 39 The Weather Channel 503 HBO 2 - W 649 StarzEncore Susp-E 66 Bravo 40 CNN 505 HBO Signature - W 650 StarzEncore Black-E 70 FX 41 HLN 507 HBO Family - W 651 StarzEncore Fam-E 87 Hallmark Channel 42 CNBC 509 HBO Comedy - W 652 StarzEncore Español-E 88 Hallmark Mov. & Myst. 43 msnbc 511 HBO Zone - W 44 FOX News Channel 513 HBO Latino - W MULTICULTURAL SOUTH ASIAN VIEW 45 Freeform 518 HBO - W CHANNELS 519 HBO - E 345 Willow TV 46 Disney Channel 348 TV Asia 47 Animal Planet 520 HBO 2 - E 521 HBO Signature - E FILIPINO VIEW 351 SET Asia 48 Travel Channel 352 STAR India PLUS 49 Cartoon Network 522 HBO Family - E 361 The Filipino Channel 50 Nickelodeon 523 HBO Comedy - E 362 GMA Life TV 51 Paramount Network 524 HBO Zone - E 363 GMA Pinoy TV TV JAPAN 54 E! 525 HBO Latino - E 364 GMA News TV 347 TV Japan 55 HGTV International 56 Food Network Cinemax 365 Lifestyle Network OTHER SERVICES 58 Comedy Central 533 MoreMAX - W 60 VH1 535 ActionMAX - W FRENCH VIEW 671 EPIX - W 61 MTV 537 ThrillerMAX - W 672 EPIX - E 354 TiVi5MONDE 63 AMC 549 Cinemax - W 676 EPIX 356 TV5MONDE Info 64 SYFY 550 Cinemax - E 903 - 948 Music Choice 852 TV5MONDE 65 Investigation Discovery 551 MoreMAX - E 950 iN DEMAND Previews 66 Bravo 552 ActionMAX - E 951 iN DEMAND 1 67 NBC Sports Network 553 ThrillerMAX - E LATINO VIEW 953 iN DEMAND 3 68 SportsNet LA 554 5 StarMAX - E 25 Spectrum Deportes 957 iN DEMAND Español 69 FOX Sports 1 555 MovieMAX - E 82 Disney XD 958 HD Pay-Per-View 70 FX 556 OuterMAX - E 145 Tr3s 965 Playboy TV 71 National Geographic 557 Cinemáx - E 221 El Rey Network 967 Playboy TV en Español 72 truTV 1901-1941 Music Choice Showtime 223 Caracol 73 TV Land 224 BabyFirstTV (SAP) 1943-1950 Music 83 BET 563 SHO 2 - W 2 25 BabyTV (SAP) Choice 84 CMT 565 Showtime Showcase-W 226 RCN Nuestra Tele 2470 Too Much For TV On 85 ION Television 568 SHO Beyond - E 227 FOROtv Demand 87 Hallmark Channel 569 SHO Extreme - W 228 AyM Sports 2472 Karaoke On Demand 88 Hallmark Mov. & Myst. 578 Showtime - W 229 Canal Sur 2478 Disney Family Movies On 89 Oxygen 579 Showtime - E 230 Cubaplay Demand 94 FOX Business Network 580 SHO 2 - E 234 Galavisión 2498 Weather 95 Bloomberg Television 581 Showtime Showcase-E 239 Estrella TV 96 Velocity 582 SHO Beyond - W 241 TeleN 98 Daystar 583 SHO Extreme - E 242 Cinelatino 99 INSP 584 SHO Women - E 243 Bandamax 100 WGN America 585 SHO Next - E 244 Ritmoson Latino 101 EWTN 245 TeleFórmula 122 WE tv SPECTRUM TV GOLD 247 Video Rola 124 SundanceTV (Includes Spectrum TV Silver 248 De Película 125 IFC 249 De Película Clásico 136 BBC America and the following channels) 250 FOX Deportes

149 Liquidation Channel Digi Tier 2 251 CNN en Español 157 FX Movie Channel 252 Cine Mexicano 164 HSN2 14 NFL Network 253 TV Chile 166 Hillsong Channel 57 MTV2 255 Semillitas 167 SonLife 76 FLIX - W 256 Atres Series 173 QVC2 77 IndiePlex 258 Discovery en Español 222 RSN Extra 78 RetroPlex 259 Multimedios Televisión 234 Galavisión 79 MoviePlex 260 Univisión Deportes 425 SEC Network 86 Science Channel 261 ViendoMovies 426 SEC Extra 102 Boomerang 262 ESPN Deportes 769 FS Prime Ticket 103 Pop 263 CentroamericaTV 104 Discovery Family 264 Univisión tlnovelas SPECTRUM TV SILVER 106 TeenNick 266 FOX Life 108 Nicktoons 267 ¡Sorpresa! TV (Includes Spectrum TV Select 114 Destination America 269 Once Canal and the following channels) 116 American Heroes Ch. 270 canal 22 internacional 132 CNBC World 271 NBC Universo Digi Tier 1 143 BET HER 273 Discovery Familia 14 NFL Network 144 Crime & Investigation 274 GOL TV 23 Disney Junior 145 Tr3s 275 HISTORY en Español 53 OWN 146 Nick Music 276 EWTN en Español 59 FXX 147 LOGO 277 TBN Enlace USA 62 TCM 148 BET Jams 278 HITN 74 Golf Channel 150 MTV Classic 279 Nat Geo Mundo 75 MLB Network 156 BET Soul 280 TeleHit 81 GSN 170 The Cowboy Channel 281 Estudio 5 For more information visit Spectrum.net. ALPHABETICAL E!...... 54 HITN...... 278 PAC-12 Bay Area...... 439 TeleHit...... 280 CHANNEL LIST Ecuavisa Internacional.. 289 HLN...... 41 PAC-12 Los Angeles.... 440 Telemicro...... 291 El Garage TV...... 285 HSN...... 115 PAC-12 Mountain...... 441 TeleN...... 241 5 StarMAX - E...... 554 El Rey Network...... 221 HSN2...... 164 PAC-12 Network...... 442 Television Dominicana.. 292 A&E...... 28 EPIX...... 676 i24...... 133 PAC-12 Oregon...... 443 Tennis Channel...... 410 ActionMAX - E...... 552 EPIX - E...... 672 IFC...... 125 PAC-12 Washington...... 444 The Cowboy Channel....170 ActionMAX - W...... 535 EPIX - W...... 671 iN DEMAND 1...... 951 Paramount Network...... 51 The Filipino Channel...... 361 AMC...... 63 ESPN...... 35 iN DEMAND 3...... 953 Playboy TV...... 965 The Impact Network..... 713 American Heroes Ch...... 116 ESPN Classic...... 406 iN DEMAND Español.... 957 Playboy TV en Español.967 The Weather Channel.....39 Animal Planet...... 47 ESPN Deportes...... 262 iN DEMAND Previews.. 950 Pop...... 103 ThrillerMAX - E...... 553 Antena 3 Internacional. 284 ESPN GoalLn/BasesLd.. 416 IndiePlex...... 77 QVC...... 113 ThrillerMAX - W...... 537 ASPiRE TV...... 162 ESPN2...... 36 INSP...... 99 QVC2...... 173 TiVi5MONDE...... 354 Atres Series...... 256 ESPNEWS...... 407 Investigation Discovery...65 RCN Nuestra Tele...... 226 TLC...... 30 AXS TV...... 771 ESPNU...... 415 ION Television...... 85 Reelz...... 117 TMC - E...... 599 AyM Sports...... 228 Estrella TV...... 239 Jewelry TV...... 119 RetroPlex...... 78 TMC - W...... 598 Azteca América...... 891 Estudio 5...... 281 KAIL - MyTV...... 5 REVOLT...... 153 TMC XTRA - E...... 594 Baby First TV...... 107 EVINE...... 142 Karaoke On Demand...2472 RFD-TV...... 159 TMC XTRA - W...... 600 BabyFirstTV (SAP)...... 224 EWTN...... 101 KFRE - The CW...... 8 Ritmoson Latino...... 244 TNT...... 33 BabyTV (SAP)...... 225 EWTN en Español...... 276 KFSN - ABC...... 3 RSN Extra...... 222 Too Much For TV On Bandamax...... 243 FCS Atlantic...... 401 KFTV - Univisión...... 12 Science Channel...... 86 Demand...... 2470 BBC America...... 136 FCS Central...... 402 KGPE - CBS...... 7 SEC Extra...... 426 Tr3s...... 145 BBC World News...... 135 FCS Pacific...... 403 KMPH - FOX...... 6 SEC Network...... 425 Travel Channel...... 48 BeIN SPORTS...... 417 FLIX - W...... 76 KMSG - Azteca América.10 Semillitas...... 255 truTV...... 72 BeIN SPORTS Español. 288 FM...... 161 KNSO - Telemundo...... 15 SET Asia...... 351 TV Asia...... 348 BET...... 83 Food Network...... 56 KNXT - IND...... 9 SHO 2 - E...... 580 TV Chile...... 253 BET HER...... 143 FOROtv...... 227 KSEE - NBC...... 4 SHO 2 - W...... 563 TV Japan...... 347 BET Jams...... 148 FOX Business Network.. 94 KTFF - UniMás...... 11 SHO Beyond - E...... 568 TV Land...... 73 BET Soul...... 156 FOX Deportes...... 250 KVPT - PBS...... 2 SHO Beyond - W...... 582 TV One...... 163 Bloomberg Television.....95 FOX Life...... 266 Lifestyle Network...... 365 SHO Extreme - E...... 583 TV Venezuela...... 293 Boomerang...... 102 FOX News Channel...... 44 Lifetime...... 27 SHO Extreme - W...... 569 TV5MONDE...... 852 Bravo...... 66 FOX Soccer Plus...... 427 Lifetime Real Women.....121 SHO Next - E...... 585 TV5MONDE Info...... 356 BTN...... 434 FOX Sports 1...... 69 Liquidation Channel...... 149 SHO Women - E...... 584 TVE Internacional...... 294 BYUtv...... 168 FOX Sports 2...... 408 LMN...... 90 Showtime - E...... 579 TVG...... 404 C-SPAN...... 93 Freeform...... 45 LOGO...... 147 Showtime - W...... 578 Ultra Cine...... 855 C-SPAN2...... 91 FS Prime Ticket...... 769 Mav TV...... 431 Showtime Showcase-E.. 581 Ultra Clásico...... 806 C-SPAN3...... 92 FS West...... 37 Mexicanal...... 282 Showtime Showcase-W..... Ultra Docu...... 818 California Channel...... 177 Fuse...... 158 Military History...... 201 565 Ultra Familia...... 801 canal 22 internacional... 270 Fusion...... 265 MLB Network...... 75 Smithsonian Channel..... 137 Ultra Fiesta...... 850 Canal Sur...... 229 FX...... 70 MLB Strike Zone...... 435 SonLife...... 167 Ultra Kidz...... 802 Caracol...... 223 FX Movie Channel...... 157 MoreMAX - E...... 551 ¡Sorpresa! TV...... 267 Ultra Macho...... 851 Cartoon Network...... 49 FXX...... 59 MoreMAX - W...... 533 Spectrum Deportes...... 25 Ultra Mex...... 805 CBS Sports Network....405 fyi,...... 126 MovieMAX - E...... 555 Spectrum Reach.. 205-206 UniMás...... 890 CentroamericaTV...... 263 GAC...... 160 MoviePlex...... 79 Spectrum SportsNet CA.24 Universal Kids...... 105 Charter Channel...... 188 Galavisión...... 234 msnbc...... 43 SportsNet LA...... 68 Univisión Deportes...... 260 Cine Mexicano...... 252 GMA Life TV...... 362 MTV...... 61 STAR India PLUS...... 352 Univisión tlnovelas...... 264 Cinelatino...... 242 GMA News TV Internation- MTV Classic...... 150 Starz - E...... 622 UP...... 202 Cinemax - E...... 550 al...... 364 MTV Live...... 799 Starz - W...... 621 USA Network...... 34 Cinemáx - E...... 557 GMA Pinoy TV...... 363 MTV2...... 57 Starz Cinema - E...... 625 Velocity...... 96 Cinemax - W...... 549 GOL TV...... 274 Multimedios Televisión.. 259 Starz Comedy - E...... 611 VH1...... 60 CMT...... 84 Golf Channel...... 74 Music Choice...... 1901-1941 Starz Comedy - W...... 624 Viceland...... 134 CNBC...... 42 GSN...... 81 Music Choice...... 1943-1950 Starz Edge - E...... 627 Video Rola...... 247 CNBC World...... 132 Hallmark Channel...... 87 Music Choice...... 903-948 Starz in Black - E...... 623 ViendoMovies...... 261 CNN...... 40 Hallmark Mov. & Myst...... 88 Nat Geo Mundo...... 279 Starz Kids & Fam. - E.... 626 WAPA América...... 295 CNN en Español...... 251 HBO - E...... 519 Nat Geo Wild...... 130 StarzEncore - E...... 645 WE tv...... 122 Comedy Central...... 58 HBO - W...... 518 National Geographic...... 71 StarzEncore - W...... 644 Weather...... 2498 Cooking Channel...... 139 HBO 2 - E...... 520 NBC Sports Network.....67 StarzEncore Action-E...646 WGN America...... 100 Crime & Investigation....144 HBO 2 - W...... 503 NBC Universo...... 271 StarzEncore Black-E....650 Willow TV...... 345 Cubaplay...... 230 HBO Comedy - E...... 523 Newsy...... 172 StarzEncore Classic-E... 647 Daystar...... 98 HBO Comedy - W...... 509 NFL Network...... 14 StarzEncore Español-E.652 De Película...... 248 HBO Family - E...... 522 NFL RedZone...... 430 StarzEncore Fam-E...... 651 De Película Clásico...... 249 HBO Family - W...... 507 NHL Network...... 400 StarzEncore Susp-E.....649 Destination America...... 114 HBO Latino - E...... 525 Nick Jr...... 110 StarzEncore Wstns-E...648 Discovery Channel...... 29 HBO Latino - W...... 513 Nick Music...... 146 SundanceTV...... 124 Discovery en Español... 258 HBO Signature - E...... 521 Nickelodeon...... 50 Super Canal...... 286 Discovery Familia...... 273 HBO Signature - W...... 505 Nicktoons...... 108 SUR Perú...... 290 Discovery Family...... 104 HBO Zone - E...... 524 Olympic Channel...... 436 SYFY...... 64 Discovery Life Channel...112 HBO Zone - W...... 511 Once Canal...... 269 TBN...... 97 Disney Channel...... 46 HD Pay-Per-View...... 958 Outdoor Channel...... 409 TBN Enlace USA...... 277 Disney Family Movies On HDNet Movies...... 770 OuterMAX - E...... 556 TBS...... 32 Demand...... 2478 HGTV...... 55 Ovation...... 165 TCM...... 62 Disney Junior...... 23 Hillsong Channel...... 166 OWN...... 53 TeenNick...... 106 Disney XD...... 82 HISTORY...... 31 Oxygen...... 89 Tele El Salvador...... 283 DIY Network...... 140 HISTORY en Español.... 275 PAC-12 Arizona...... 438 TeleFórmula...... 245

A An amplifier may be required for a dwelling with multiple outlets (outlet = Spectrum receiver/modem/eMTA). Technician RESIDENTIAL SERVICES AND RATES assessment and professional installation required. TV PACKAGES (PER MONTH) INSTALLATION/SERVICE CALL B The Broadcast TV Surcharge reflects charges assessed to Charter by broadcast TV stations. It applies to Basic Service and all Spectrum Basic $23.89 (PER ACTIVITY) additional TV services. Spectrum Select $64.99 Primary Installation/Reconnect C DVR service required with subscription to DVR or DVR/HD receiver. (when truck roll required) A $49.99 Spectrum Silver $84.99 F D Provides access to the electronic program guide - to receive program information, perform efficient channel surfing, use Parental Trip Charge $49.99 Spectrum Gold $104.99 Controls and access to order Pay-Per-View & On Demand (where available). Custom Work Labor Charge $49.99 A LA CARTE (PER MONTH)G E Due to system technology enhancements in a switched digital market, access to certain digital channels will require a receiver, as Digi Tier 1 $12.00 Service Call Truck Roll $49.99 HDTVs equipped with CableCARDs can not access certain digital channels requiring two-way communication. CableCARD customers Digi Tier 2 $12.00 Wall Fish $49.99 with TiVo equipment will also need a Tuning Adapter for access to such digital channels. Move Transfer $49.99 PREMIUM CHANNELS (PER MONTH) F Applicable when adding and/or relocating outlet, upgrading and/or downgrading services and picking up equipment. HBO $15.00 UNRETURNED EQUIPMENT FEES G Available with subscription to Spectrum TV Select, Silver, Gold, or Mi Plan Latino CINEMAX $15.00 (PER UNIT) Spectrum Receiver $123.00 H The Secure Connection Fee covers those measures Spectrum employs to manage and secure the connection between Spectrum’s SHOWTIME $15.00 system and the Spectrum receiver and other devices Subscriber uses to access Spectrum’s services. CableCARD™ $22.00 TMC $15.00 Tuning Adapter $130.00 All charges exclude applicable taxes, FCC fees, franchise fees and the Broadcast TV Surcharge. STARZ $15.00 Public, Educational, Government Access Channel availability may vary by community. STARZ ENCORE $15.00 MISCELLANEOUS CHARGES (PER MONTH) CableCARD customers subscribing to any service package in which Charter-leased equipment is included in the package price, may EPIX $15.00 B Broadcast TV Surcharge $8.85 receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. MULTICULTURAL CHANNELS MISCELLANEOUS CHARGES ©2018 Charter Communications (PER MONTH) Latino View $7.99 (PER ACTIVITY) Late Fee $4.75 Mi Plan Latino $45 ADDITIONAL CUSTOMER INFORMATION: Prices are per month unless noted otherwise. Programming may vary and all services Reconnection Fee $4.99 may not be available in all areas. Rates, number of channels, programs/content, services & packages are subject to change Phone Payment Processing (Charter or discontinuance at any time, subject to applicable law. Unless specified on this rate card, additional installation services are Assisted) $5.00 generally billed using the Labor Charge in 1/4 hour increments. Charter reserves the right to institute different rates or terms and conditions of service for promotional purposes. Customers are not required to subscribe to any tier of service, other than the Insufficient Funds Fee $25.00 Charter Basic service tier, in order to purchase premium channels, or where available, Pay-Per-View or On Demand. Charter-issued Additional Bill Copies $1.99 Spectrum receiver or CableCARD required to view programming channels. Charter-issued Spectrum receiver required to view SPECTRUM EQUIPMENT RENTAL & Pay-Per-View and On Demand programming (where available). HD-capable equipment required to view HD programming OTHER SERVICES (PER MONTH, PER (where available). All programming may not be available to CableCARD customers. All service levels may contain channels with OUTLET) some R-rated programming, which can be blocked using the Parental Controls feature on your on-screen program guide. Certain Spectrum Receiver & Remote (per limitations apply to the Wire Maintenance Plan, such as the exclusion of repairs to alarm/electrical/twisted pair wiring, customer- C caused damage or abuse, and alterations to Charter equipment. Please contact Charter for more information about the Wire outlet) $5.99 Maintenance Plan. Secure Connection (per receiver or CableCARD) D, H $1.00 Areas Served: Avenal, CA, City of CableCARD (rate includes $1.00 Secure Connection) E, H $2.00 DVR Service Package (up to 4 DVR receivers) $19.99 DVR Service (1 DVR receiver) $12.99

Visit Spectrum.com/RateCard for more information regarding your rates. ACTION REQUIRED See important information below

DearDear Customer, Customer,

SpectrumSpectrum is committed is committed to providing to providing you you with with the thevery very best best products, products, at the at thebest best value. value. To deliver We are even planning more to value add toeven you, more we will advancedbe converting Spectrum your TV services service in to your a 100% area –digital including format. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. This conversion will bring many exciting enhancements to your TV service. It will allow us to deliver you an increase in HD channelsIn addition as well to as launching improve these all TV great channels new products,with even webetter will picturebe enhancing and sound your quality. Spectrum In addition, TV service. we Thiswill be will able bring to offeryou youmore a more HD expansive channels lineup than ever of channels before – andover include 200 available. access to As thousands a result, you of FREE will be On required Demand to choices. have a newAs a Spectrumresult, you will be requiredReceiver to on have each a TV new in Spectrum your home Receiver by 6/19/2018. on each TV in your home by 8/21/2018.

To orderTo order your your new new Spectrum Spectrum Receiver(s), Receiver(s), please please visit visit your your nearest nearest Spectrum Spectrum Store Store (see (see store store location locations on the on back the back of this of this letter)letter) or call or callus at us 833-473-4860 at 833-856-0704. A Spectrum. A Spectrum Customer Customer Service Service Representative Representative will willarrange arrange to ship to ship a self-installation a self-installation kit directlykit directly to your to home your athome no additional at no additional cost to cost you. to The you. kit The will kitalso will contain also contain instructions instructions explaining explaining when to when install to yourinstall new equipmentyour new as equipment well as how as to well return as how your to current return equipment.your current You equipment. must return You your must previous return yourequipment previous by 9/20/2018equipment by. 7/19/2018. With these enhancements come a number of additional changes that you need to be aware of: With these enhancements come a number of additional changes that you need to be aware of: Your channels Your–– Onchannels or after 8/21/2018, some of your current channels will be moving to new locations and other channels will be removed,- On 6/19/2018 consistent, some with yourof your level current of service. channels See willthe backbe moving of this to letter new forlocations specific and channel other movechannels information. will be For yourremoved, convenience, consistent we have with also your included level of service.your new See channel the back lineup of this with letter this forletter. specific channel move information. For your convenience, we have also included your new channel lineup with this letter. Billing changes Billing–– Your changes statement due date will be changing – you’ll see the new date on your next statement. –– Additionally, effective with your next billing statement, your new monthly rate will change as follows: - Your statement due date will be changing – you’ll see the new date on your next statement.

New Account Number and Security Code - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly billing statement. Your current Spectrum TV STANDARD at $71.00 will be migrated to Spectrum TV • Please keep SELECTyour new at account the rate number of $64.99, for future plus applicable reference andtaxes don’t and forget fees. to update your new account number with yourStandard financial rates institution apply afterto ensure 12 months payment for allprocessing. services.

• If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on your new account number.

NewYour Account Existing Number Account and Credentials Security Code –– You- You will canreceive visit a Spectrum.net/newaccount new account number and Securityand follow Code. the Bothinstructions can be foundto register in the for upper a new left Username. corner of your next monthly billing statement. If you have• Pleaseany questions keep your about new your account current number service, for pleasefuture referencevisit Spectrum.com and don’t forgetor call tous update at 833-856-0704 your new account to learn more. Thanknumber you for with being your a Spectrum financial institutioncustomer. to ensure payment processing. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on Sincerely, your new account number.

Your Existing Account Credentials –– You will need to clear the cache and cookies on your computer. –– Then visit Spectrum.net/new and follow the instructions to register for a new username. Kathleen Griffin VP, Marketing Communications Need additional info or help? Call 1-833-473-4860. ¿Necesitas más información o ayuda? Llama al 1-833-473-4860.

Thank you for being a Spectrum customer.

Sincerely,

Kathleen Griffin VP, Marketing Communications

BGS - 119384-A Resi GET YOUR EQUIPMENT TODAY To get your Spectrum Receiver(s) and self-installation kit, call 1-833-473-4860. We’ll ship directly to your home at no additional cost. You don’t even have to leave the house. Or, between 8/18 and 8/25 you can pick one up from our temporary store located at: Scout House 708 E. San Joaquin St. Avenal, CA 93204

Mon-Sat 10am – 7pm

IMPORTANT ACCOUNT UPDATE As a result of the Spectrum TV enhancements occurring on 8/21/2018, some current channels will be moving to new locations:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HISTORY 56 31, 796

AMC 68 63, 756 HLN 51 41, 749

Animal Planet 61 47, 766 IFC 491 125, 823

Cartoon Network 63 49, 232, 779, 892 Investigation Discovery 331 65, 138, 838

CNBC 47 42, 750 Lifetime 35 27, 745

CNN 46 40, 748 LMN 70 90, 123, 739

CNN en Español 26 251 MSNBC 53 43, 751

Comedy Central 37 58, 764 MTV 43 61, 742

C-SPAN 50 93, 881 National Geographic 41 71, 679

C-SPAN 2 72 91, 882 NBC Sports Network 71 67, 411, 835

Discovery Channel 55 29, 767 NBC Universo 25 271, 864

Disney Channel 66 46, 758 Nickelodeon 62 50, 740

E! 42 54, 752 Paramount Network 38 51, 753

ESPN 28 35, 418, 735 Pop 18 103, 803

ESPN2 29 36, 419, 772 QVC 14 113, 785

EVINE 19 142, 729 Spectrum Deportes (Lakers) Zone 02 74 No longer Available

Food Network 59 56, 761 Spectrum Deportes (Lakers) Zone 02 73 No longer Available

FOX Deportes 23 250, 734 SYFY 39 64, 755

FOX News Channel 48 44, 747 TCM 69 62, 688

FOX Sports 1 31 69, 422, 759 The Weather Channel 52 39, 763

Freeform 64 45, 746 TLC 57 30, 765

FS West 27 37, 420, 774 Travel Channel 60 48, 754

FX 36 70, 812 truTV 49 72, 681

FXX 453 59, 856 TV Land 65 73, 131, 776

GAC 45 160, 859 VH1 44 60, 155, 743

Galavisión 24 234, 884 WE tv 40 122, 822

Hallmark Channel 67 87, 798 WGN America 16 100, 880

HGTV 58 55, 760

*Customers that receive Medicaid, may be eligible for Spectrum Receivers for up to 5 years; standard rates apply after promotional period ends. Standard rates will apply for installation, taxes, fees, surcharges and additional equipment. On Demand programming varies by level of service; pricing, ratings and scheduling are subject to change. Spectrum Receiver required to receive HD programming; TV must be HD capable; HD programming may vary. Additional Charter DVR service rates may apply. Account credentials may be required to stream some TV content online. Apps are free with corresponding level of service. Service is subject to all applicable service terms and conditions, which are subject to change. Services not available in all areas. Restrictions may apply. Call for full details. ©2018 Charter Communications. ACCIÓNACTION REQUERIDA REQUIRED Ver informaciónSee important importante information a continuación below

Estimado(a)Dear Customer Customer,,

SpectrumSpectrum se compromete is committed a to brindarle providing los you mejores with the productos, very best al products, mejor precio. at the Para best ofrecerle value. We aún are más planning por su todinero, add even more convertiremosadvanced Spectrum su servicio services de TV ina un your formato area – 100% including digital. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. Esta conversión traerá muchos beneficios emocionantes a su servicio de TV. Nos permitirá ofrecerle un aumento en los canalesIn addition de alta to definición launching y tambiénthese great darles new a products,todos los wecanales will be de enhancing televisión youruna mejor Spectrum calidad TV deservice. imagen This y sonido. will bring Además, you podremosmore HD ampliar channels aún thanmás nuestraever before gama – over de canales 200 available. e incluir As acceso a result, a miles you dewill opciones be required On Demandto have a GRATUITAS. new Spectrum Como resultado,Receiver se onle solicitaráeach TV in que your tenga home un by nuevo 6/19/2018. receptor Spectrum en cada televisor de su hogar antes del 21/8/2018.

ParaTo pedir order su your nuevo new receptor Spectrum Spectrum, Receiver(s), visite please su tienda visit de your Spectrum nearest más Spectrum cercana Store (consulte (see store la ubicación locations de on la the tienda back en of el this reversoletter) de oresta call carta) us at o833-856-0704 llámenos al 1-833-473-4860. A Spectrum Customer. Un representante Service Representative de atención al will cliente arrange de Spectrumto ship a self-installation se encargará de enviarkit directlyun kit de to autoinstalación your home at no directamente additional cost a su to hogar you. sinThe costo kit will adicional also contain para usted.instructions El kit también explaining incluirá when instrucciones to install queyour le explicarán new equipment cuándo as instalar well as su how nuevo to returnequipo your y cómo current devolver equipment. el actual. You Debe must devolver return yoursu equipo previous anterior equipment antes del by 20/9/20187/19/2018. .

ConWith estas these mejoras enhancements vienen una seriecome de a numbercambios of adicionales additional quechanges debe that tener you en need cuenta: to be aware of:

Tus Yourcanales channels –– A -partir On 6/19/2018 del 21/8/2018, some, algunos of your decurrent sus canales channels actuales will be se moving moverán to new a nuevas locations ubicaciones and other y sechannels eliminarán will beotros canales,removed, de acuerdoconsistent con with su nivelyour delevel servicio. of service. Consulte See the el reversoback of dethis esta letter carta for paraspecific obtener channel información move information. específica sobre movimientos de canales. Para su comodidad, también hemos incluido su nueva lista de canales con esta carta. For your convenience, we have also included your new channel lineup with this letter. Cambios de facturación Billing changes –– La fecha de vencimiento de su estado de cuenta cambiará; verá la nueva fecha en su próxima factura. - Your statement due date will be changing – you’ll see the new date on your next statement. –– Además, a partir de su próxima factura de cuenta, su nueva tarifa mensual cambiará de la siguiente manera: New Account Number and Security Code - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly billing statement.

• SuPlease Spectrum keep yourTV actual new account STANDARD number en for$71.00 future se reference cambiará and a Spectrum don’t forget TV toSELECT update a your la new account number with yourtasa financial de $64.99, institution más los to impuestos ensure payment y tarifas processing. aplicables. Las tarifas estándar se aplican después de 12 meses para todos los servicios. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on your new account number.

Your Existing Account Credentials Nuevo número- You de can cuenta visit y Spectrum.net/newaccountcódigo de seguridad and follow the instructions to register for a new Username. –– Recibirá un nuevo número de cuenta y un Código de seguridad. Ambos se pueden encontrar en la esquina superior If youizquierda have any de questions su próximo about estado your de current cuenta service, mensual. please visit Spectrum.com or call us at 833-856-0704 to learn more. Thank• Guarde you for su being nuevo a númeroSpectrum de customer. cuenta para futura referencia y no se olvide de actualizar su nuevo número de cuenta con su institución financiera para garantizar el procesamiento del pago. Sincerely,• Si actualmente está inscrito en Auto Pay, necesitará restablecer su método de pago en función de su nuevo número de cuenta.

Sus credenciales de cuenta existentes –– Tendrá que borrar la caché y las cookies en su computadora. Kathleen Griffin –– Después, visite a Spectrum.net/new (la página web está disponible solo en inglés) y siga las instrucciones para VP, Marketing Communications registrar un nuevo nombre de usuario.

¿Necesitas más información o ayuda? Llama al 1-833-473-4860.

Gracias por ser un cliente de Spectrum.

Atentamente,

Marisol Martinez Vicepresidenta de Mercadeo Multicultural

BGS - 119384-A Resi OBTENGA SU EQUIPO HOY Para recibir tu(s) receptor(es) de Spectrum y el Kit de autoinstalación, llama al 1-833-473-4860. Los enviaremos a tu hogar sin costo adicional. Ni siquiera tendrás que irse de casa. También, puedes obtenerlos entre el 18 de agosto y el 25 de agosto en nuestra tienda temporaria ubicada en: Scout House 708 E. San Joaquin St. Avenal, CA 93204

lunes-sábado 10am – 7pm

NOTICIA DE CUENTA IMPORTANTE Como resultado de las mejoras de Spectrum TV que se llevarán a cabo el 21/8/2018, algunos canales actuales se moverán a nuevas ubicaciones:

Channel Name Current Channel (From) New Channel # (To) Channel Name Current Channel (From) New Channel # (To)

A&E 54 28, 795 HISTORY 56 31, 796

AMC 68 63, 756 HLN 51 41, 749

Animal Planet 61 47, 766 IFC 491 125, 823

Cartoon Network 63 49, 232, 779, 892 Investigation Discovery 331 65, 138, 838

CNBC 47 42, 750 Lifetime 35 27, 745

CNN 46 40, 748 LMN 70 90, 123, 739

CNN en Español 26 251 MSNBC 53 43, 751

Comedy Central 37 58, 764 MTV 43 61, 742

C-SPAN 50 93, 881 National Geographic 41 71, 679

C-SPAN 2 72 91, 882 NBC Sports Network 71 67, 411, 835

Discovery Channel 55 29, 767 NBC Universo 25 271, 864

Disney Channel 66 46, 758 Nickelodeon 62 50, 740

E! 42 54, 752 Paramount Network 38 51, 753

ESPN 28 35, 418, 735 Pop 18 103, 803

ESPN2 29 36, 419, 772 QVC 14 113, 785

EVINE 19 142, 729 Spectrum Deportes (Lakers) Zone 02 74 No longer Available

Food Network 59 56, 761 Spectrum Deportes (Lakers) Zone 02 73 No longer Available

FOX Deportes 23 250, 734 SYFY 39 64, 755

FOX News Channel 48 44, 747 TCM 69 62, 688

FOX Sports 1 31 69, 422, 759 The Weather Channel 52 39, 763

Freeform 64 45, 746 TLC 57 30, 765

FS West 27 37, 420, 774 Travel Channel 60 48, 754

FX 36 70, 812 truTV 49 72, 681

FXX 453 59, 856 TV Land 65 73, 131, 776

GAC 45 160, 859 VH1 44 60, 155, 743

Galavisión 24 234, 884 WE tv 40 122, 822

Hallmark Channel 67 87, 798 WGN America 16 100, 880

HGTV 58 55, 760

* Los clientes que reciben Medicaid pueden ser elegibles para receptores de espectro por hasta 5 años; las tarifas estándar se aplican una vez que finaliza el período promocional. Se aplicarán tarifas estándar para instalación, impuestos, tarifas, recargos y equipo adicional. La programación On Demand varía según el nivel de servicio; los precios, las calificaciones y la programación están sujetos a cambios. Receptor de Spectrum requiere recibir programación HD; La TV debe ser capaz de HD; La programación HD puede variar. Es posible que se apliquen tarifas de servicio adicionales de Charter DVR. Las credenciales de la cuenta pueden ser necesarias para transmitir un poco de contenido de TV en línea. Las aplicaciones son gratuitas con el nivel de servicio correspondiente. El servicio está sujeto a todos los términos y condiciones de servicio aplicables, que están sujetos a cambios. Servicios no disponibles en todas las áreas. Se pueden aplicar restricciones. Llamar para detalles completos. © 2018 Charter Communications. SPECTRUM HD CHANNEL LINEUP° Avenal Rebuild | July 2018

TV PACKAGES 82 Disney XD 201 Military History 282 Mexicanal 90 LMN 288 BeIN SPORTS Español 283 Tele El Salvador SPECTRUM BASIC 105 Universal Kids 345 Willow TV 284 Antena 3 Internacional 107 Baby First TV 400 NHL Network 285 El Garage TV (Includes Digital Music channels 110 Nick Jr. 401 FCS Atlantic 286 Super Canal and the following services) 112 Discovery Life Channel 402 FCS Central 288 BeIN SPORTS Español 2 KVPT - PBS 117 Reelz 403 FCS Pacific 289 Ecuavisa Internacional 3 KFSN - ABC 121 Lifetime Real Women 404 TVG 290 SUR Perú 4 KSEE - NBC 124 SundanceTV 406 ESPN Classic 291 Telemicro 5 KAIL - MyTV 125 IFC 409 Outdoor Channel 292 Television Dominicana 6 KMPH - FOX 126 fyi, 416 ESPN GoalLn/BasesLd 293 TV Venezuela 7 KGPE - CBS 130 Nat Geo Wild 417 BeIN SPORTS 294 TVE Internacional 8 KFRE - The CW 133 i24 427 FOX Soccer Plus 295 WAPA América 9 KNXT - IND 134 Viceland 430 NFL RedZone 417 BeIN SPORTS 10 KMSG - Azteca América 135 BBC World News 431 Mav TV 801 Ultra Familia 11 KTFF - UniMás 137 Smithsonian Channel 434 BTN 802 Ultra Kidz 12 KFTV - Univisión 139 Cooking Channel 435 MLB Strike Zone 805 Ultra Mex 15 KNSO - Telemundo 140 DIY Network 438 PAC-12 Arizona 806 Ultra Clásico 91 C-SPAN2 153 REVOLT 439 PAC-12 Bay Area 818 Ultra Docu 92 C-SPAN3 158 Fuse 441 PAC-12 Mountain 850 Ultra Fiesta 93 C-SPAN 159 RFD-TV 443 PAC-12 Oregon 851 Ultra Macho 97 TBN 160 GAC 444 PAC-12 Washington 855 Ultra Cine 113 QVC 161 FM 770 HDNet Movies 890 UniMás 115 HSN 162 ASPiRE TV 799 MTV Live 891 Azteca América 119 Jewelry TV 163 TV One 142 EVINE 165 Ovation TMC MI PLAN LATINO 177 California Channel 168 BYUtv 594 TMC XTRA - E 188 Charter Channel 172 Newsy 598 TMC - W (Includes Spectrum TV Basic, Latino 205 - 206 Spectrum Reach 202 UP 599 TMC - E View and the following services) 221 El Rey Network 600 TMC XTRA - W 23 Disney Junior SPECTRUM SELECT 250 FOX Deportes 28 A&E 260 Univisión Deportes STARZ 29 Discovery Channel (Includes Spectrum TV Basic 262 ESPN Deportes 611 Starz Comedy - E 30 TLC and the following services) 265 Fusion 621 Starz - W 31 HISTORY 24 Spectrum SportsNet CA 271 NBC Universo 622 Starz - E 32 TBS 25 Spectrum Deportes 405 CBS Sports Network 623 Starz in Black - E 33 TNT 27 Lifetime 407 ESPNEWS 624 Starz Comedy - W 34 USA Network 28 A&E 408 FOX Sports 2 625 Starz Cinema - E 39 The Weather Channel 29 Discovery Channel 410 Tennis Channel 626 Starz Kids & Fam. - E 45 Freeform 30 TLC 415 ESPNU 627 Starz Edge - E 46 Disney Channel 31 HISTORY 436 Olympic Channel 49 Cartoon Network 32 TBS 440 PAC-12 Los Angeles STARZ ENCORE 54 E! 33 TNT 442 PAC-12 Network 644 StarzEncore - W 55 HGTV 34 USA Network 713 The Impact Network 645 StarzEncore - E 56 Food Network 35 ESPN 771 AXS TV 646 StarzEncore Action-E 58 Comedy Central 647 StarzEncore Classic-E 63 AMC 36 ESPN2 HBO 37 FS West 648 StarzEncore Wstns-E 65 Investigation Discovery 39 The Weather Channel 503 HBO 2 - W 649 StarzEncore Susp-E 66 Bravo 40 CNN 505 HBO Signature - W 650 StarzEncore Black-E 70 FX 41 HLN 507 HBO Family - W 651 StarzEncore Fam-E 87 Hallmark Channel 42 CNBC 509 HBO Comedy - W 652 StarzEncore Español-E 88 Hallmark Mov. & Myst. 43 msnbc 511 HBO Zone - W 44 FOX News Channel 513 HBO Latino - W MULTICULTURAL SOUTH ASIAN VIEW 45 Freeform 518 HBO - W CHANNELS 519 HBO - E 345 Willow TV 46 Disney Channel 348 TV Asia 47 Animal Planet 520 HBO 2 - E 521 HBO Signature - E FILIPINO VIEW 351 SET Asia 48 Travel Channel 352 STAR India PLUS 49 Cartoon Network 522 HBO Family - E 361 The Filipino Channel 50 Nickelodeon 523 HBO Comedy - E 362 GMA Life TV 51 Paramount Network 524 HBO Zone - E 363 GMA Pinoy TV TV JAPAN 54 E! 525 HBO Latino - E 364 GMA News TV 347 TV Japan 55 HGTV International 56 Food Network Cinemax 365 Lifestyle Network OTHER SERVICES 58 Comedy Central 533 MoreMAX - W 60 VH1 535 ActionMAX - W FRENCH VIEW 671 EPIX - W 61 MTV 537 ThrillerMAX - W 672 EPIX - E 354 TiVi5MONDE 63 AMC 549 Cinemax - W 676 EPIX 356 TV5MONDE Info 64 SYFY 550 Cinemax - E 903 - 948 Music Choice 852 TV5MONDE 65 Investigation Discovery 551 MoreMAX - E 950 iN DEMAND Previews 66 Bravo 552 ActionMAX - E 951 iN DEMAND 1 67 NBC Sports Network 553 ThrillerMAX - E LATINO VIEW 953 iN DEMAND 3 68 SportsNet LA 554 5 StarMAX - E 25 Spectrum Deportes 957 iN DEMAND Español 69 FOX Sports 1 555 MovieMAX - E 82 Disney XD 958 HD Pay-Per-View 70 FX 556 OuterMAX - E 145 Tr3s 965 Playboy TV 71 National Geographic 557 Cinemáx - E 221 El Rey Network 967 Playboy TV en Español 72 truTV 1901-1941 Music Choice Showtime 223 Caracol 73 TV Land 224 BabyFirstTV (SAP) 1943-1950 Music 83 BET 563 SHO 2 - W 2 25 BabyTV (SAP) Choice 84 CMT 565 Showtime Showcase-W 226 RCN Nuestra Tele 2470 Too Much For TV On 85 ION Television 568 SHO Beyond - E 227 FOROtv Demand 87 Hallmark Channel 569 SHO Extreme - W 228 AyM Sports 2472 Karaoke On Demand 88 Hallmark Mov. & Myst. 578 Showtime - W 229 Canal Sur 2478 Disney Family Movies On 89 Oxygen 579 Showtime - E 230 Cubaplay Demand 94 FOX Business Network 580 SHO 2 - E 234 Galavisión 2498 Weather 95 Bloomberg Television 581 Showtime Showcase-E 239 Estrella TV 96 Velocity 582 SHO Beyond - W 241 TeleN 98 Daystar 583 SHO Extreme - E 242 Cinelatino 99 INSP 584 SHO Women - E 243 Bandamax 100 WGN America 585 SHO Next - E 244 Ritmoson Latino 101 EWTN 245 TeleFórmula 122 WE tv SPECTRUM TV GOLD 247 Video Rola 124 SundanceTV (Includes Spectrum TV Silver 248 De Película 125 IFC 249 De Película Clásico 136 BBC America and the following channels) 250 FOX Deportes

149 Liquidation Channel Digi Tier 2 251 CNN en Español 157 FX Movie Channel 252 Cine Mexicano 164 HSN2 14 NFL Network 253 TV Chile 166 Hillsong Channel 57 MTV2 255 Semillitas 167 SonLife 76 FLIX - W 256 Atres Series 173 QVC2 77 IndiePlex 258 Discovery en Español 222 RSN Extra 78 RetroPlex 259 Multimedios Televisión 234 Galavisión 79 MoviePlex 260 Univisión Deportes 425 SEC Network 86 Science Channel 261 ViendoMovies 426 SEC Extra 102 Boomerang 262 ESPN Deportes 769 FS Prime Ticket 103 Pop 263 CentroamericaTV 104 Discovery Family 264 Univisión tlnovelas SPECTRUM TV SILVER 106 TeenNick 266 FOX Life 108 Nicktoons 267 ¡Sorpresa! TV (Includes Spectrum TV Select 114 Destination America 269 Once Canal and the following channels) 116 American Heroes Ch. 270 canal 22 internacional 132 CNBC World 271 NBC Universo Digi Tier 1 143 BET HER 273 Discovery Familia 14 NFL Network 144 Crime & Investigation 274 GOL TV 23 Disney Junior 145 Tr3s 275 HISTORY en Español 53 OWN 146 Nick Music 276 EWTN en Español 59 FXX 147 LOGO 277 TBN Enlace USA 62 TCM 148 BET Jams 278 HITN 74 Golf Channel 150 MTV Classic 279 Nat Geo Mundo 75 MLB Network 156 BET Soul 280 TeleHit 81 GSN 170 The Cowboy Channel 281 Estudio 5 For more information visit Spectrum.net. ALPHABETICAL E!...... 54 HITN...... 278 PAC-12 Bay Area...... 439 TeleHit...... 280 CHANNEL LIST Ecuavisa Internacional.. 289 HLN...... 41 PAC-12 Los Angeles.... 440 Telemicro...... 291 El Garage TV...... 285 HSN...... 115 PAC-12 Mountain...... 441 TeleN...... 241 5 StarMAX - E...... 554 El Rey Network...... 221 HSN2...... 164 PAC-12 Network...... 442 Television Dominicana.. 292 A&E...... 28 EPIX...... 676 i24...... 133 PAC-12 Oregon...... 443 Tennis Channel...... 410 ActionMAX - E...... 552 EPIX - E...... 672 IFC...... 125 PAC-12 Washington...... 444 The Cowboy Channel....170 ActionMAX - W...... 535 EPIX - W...... 671 iN DEMAND 1...... 951 Paramount Network...... 51 The Filipino Channel...... 361 AMC...... 63 ESPN...... 35 iN DEMAND 3...... 953 Playboy TV...... 965 The Impact Network..... 713 American Heroes Ch...... 116 ESPN Classic...... 406 iN DEMAND Español.... 957 Playboy TV en Español.967 The Weather Channel.....39 Animal Planet...... 47 ESPN Deportes...... 262 iN DEMAND Previews.. 950 Pop...... 103 ThrillerMAX - E...... 553 Antena 3 Internacional. 284 ESPN GoalLn/BasesLd.. 416 IndiePlex...... 77 QVC...... 113 ThrillerMAX - W...... 537 ASPiRE TV...... 162 ESPN2...... 36 INSP...... 99 QVC2...... 173 TiVi5MONDE...... 354 Atres Series...... 256 ESPNEWS...... 407 Investigation Discovery...65 RCN Nuestra Tele...... 226 TLC...... 30 AXS TV...... 771 ESPNU...... 415 ION Television...... 85 Reelz...... 117 TMC - E...... 599 AyM Sports...... 228 Estrella TV...... 239 Jewelry TV...... 119 RetroPlex...... 78 TMC - W...... 598 Azteca América...... 891 Estudio 5...... 281 KAIL - MyTV...... 5 REVOLT...... 153 TMC XTRA - E...... 594 Baby First TV...... 107 EVINE...... 142 Karaoke On Demand...2472 RFD-TV...... 159 TMC XTRA - W...... 600 BabyFirstTV (SAP)...... 224 EWTN...... 101 KFRE - The CW...... 8 Ritmoson Latino...... 244 TNT...... 33 BabyTV (SAP)...... 225 EWTN en Español...... 276 KFSN - ABC...... 3 RSN Extra...... 222 Too Much For TV On Bandamax...... 243 FCS Atlantic...... 401 KFTV - Univisión...... 12 Science Channel...... 86 Demand...... 2470 BBC America...... 136 FCS Central...... 402 KGPE - CBS...... 7 SEC Extra...... 426 Tr3s...... 145 BBC World News...... 135 FCS Pacific...... 403 KMPH - FOX...... 6 SEC Network...... 425 Travel Channel...... 48 BeIN SPORTS...... 417 FLIX - W...... 76 KMSG - Azteca América.10 Semillitas...... 255 truTV...... 72 BeIN SPORTS Español. 288 FM...... 161 KNSO - Telemundo...... 15 SET Asia...... 351 TV Asia...... 348 BET...... 83 Food Network...... 56 KNXT - IND...... 9 SHO 2 - E...... 580 TV Chile...... 253 BET HER...... 143 FOROtv...... 227 KSEE - NBC...... 4 SHO 2 - W...... 563 TV Japan...... 347 BET Jams...... 148 FOX Business Network.. 94 KTFF - UniMás...... 11 SHO Beyond - E...... 568 TV Land...... 73 BET Soul...... 156 FOX Deportes...... 250 KVPT - PBS...... 2 SHO Beyond - W...... 582 TV One...... 163 Bloomberg Television.....95 FOX Life...... 266 Lifestyle Network...... 365 SHO Extreme - E...... 583 TV Venezuela...... 293 Boomerang...... 102 FOX News Channel...... 44 Lifetime...... 27 SHO Extreme - W...... 569 TV5MONDE...... 852 Bravo...... 66 FOX Soccer Plus...... 427 Lifetime Real Women.....121 SHO Next - E...... 585 TV5MONDE Info...... 356 BTN...... 434 FOX Sports 1...... 69 Liquidation Channel...... 149 SHO Women - E...... 584 TVE Internacional...... 294 BYUtv...... 168 FOX Sports 2...... 408 LMN...... 90 Showtime - E...... 579 TVG...... 404 C-SPAN...... 93 Freeform...... 45 LOGO...... 147 Showtime - W...... 578 Ultra Cine...... 855 C-SPAN2...... 91 FS Prime Ticket...... 769 Mav TV...... 431 Showtime Showcase-E.. 581 Ultra Clásico...... 806 C-SPAN3...... 92 FS West...... 37 Mexicanal...... 282 Showtime Showcase-W..... Ultra Docu...... 818 California Channel...... 177 Fuse...... 158 Military History...... 201 565 Ultra Familia...... 801 canal 22 internacional... 270 Fusion...... 265 MLB Network...... 75 Smithsonian Channel..... 137 Ultra Fiesta...... 850 Canal Sur...... 229 FX...... 70 MLB Strike Zone...... 435 SonLife...... 167 Ultra Kidz...... 802 Caracol...... 223 FX Movie Channel...... 157 MoreMAX - E...... 551 ¡Sorpresa! TV...... 267 Ultra Macho...... 851 Cartoon Network...... 49 FXX...... 59 MoreMAX - W...... 533 Spectrum Deportes...... 25 Ultra Mex...... 805 CBS Sports Network....405 fyi,...... 126 MovieMAX - E...... 555 Spectrum Reach.. 205-206 UniMás...... 890 CentroamericaTV...... 263 GAC...... 160 MoviePlex...... 79 Spectrum SportsNet CA.24 Universal Kids...... 105 Charter Channel...... 188 Galavisión...... 234 msnbc...... 43 SportsNet LA...... 68 Univisión Deportes...... 260 Cine Mexicano...... 252 GMA Life TV...... 362 MTV...... 61 STAR India PLUS...... 352 Univisión tlnovelas...... 264 Cinelatino...... 242 GMA News TV Internation- MTV Classic...... 150 Starz - E...... 622 UP...... 202 Cinemax - E...... 550 al...... 364 MTV Live...... 799 Starz - W...... 621 USA Network...... 34 Cinemáx - E...... 557 GMA Pinoy TV...... 363 MTV2...... 57 Starz Cinema - E...... 625 Velocity...... 96 Cinemax - W...... 549 GOL TV...... 274 Multimedios Televisión.. 259 Starz Comedy - E...... 611 VH1...... 60 CMT...... 84 Golf Channel...... 74 Music Choice...... 1901-1941 Starz Comedy - W...... 624 Viceland...... 134 CNBC...... 42 GSN...... 81 Music Choice...... 1943-1950 Starz Edge - E...... 627 Video Rola...... 247 CNBC World...... 132 Hallmark Channel...... 87 Music Choice...... 903-948 Starz in Black - E...... 623 ViendoMovies...... 261 CNN...... 40 Hallmark Mov. & Myst...... 88 Nat Geo Mundo...... 279 Starz Kids & Fam. - E.... 626 WAPA América...... 295 CNN en Español...... 251 HBO - E...... 519 Nat Geo Wild...... 130 StarzEncore - E...... 645 WE tv...... 122 Comedy Central...... 58 HBO - W...... 518 National Geographic...... 71 StarzEncore - W...... 644 Weather...... 2498 Cooking Channel...... 139 HBO 2 - E...... 520 NBC Sports Network.....67 StarzEncore Action-E...646 WGN America...... 100 Crime & Investigation....144 HBO 2 - W...... 503 NBC Universo...... 271 StarzEncore Black-E....650 Willow TV...... 345 Cubaplay...... 230 HBO Comedy - E...... 523 Newsy...... 172 StarzEncore Classic-E... 647 Daystar...... 98 HBO Comedy - W...... 509 NFL Network...... 14 StarzEncore Español-E.652 De Película...... 248 HBO Family - E...... 522 NFL RedZone...... 430 StarzEncore Fam-E...... 651 De Película Clásico...... 249 HBO Family - W...... 507 NHL Network...... 400 StarzEncore Susp-E.....649 Destination America...... 114 HBO Latino - E...... 525 Nick Jr...... 110 StarzEncore Wstns-E...648 Discovery Channel...... 29 HBO Latino - W...... 513 Nick Music...... 146 SundanceTV...... 124 Discovery en Español... 258 HBO Signature - E...... 521 Nickelodeon...... 50 Super Canal...... 286 Discovery Familia...... 273 HBO Signature - W...... 505 Nicktoons...... 108 SUR Perú...... 290 Discovery Family...... 104 HBO Zone - E...... 524 Olympic Channel...... 436 SYFY...... 64 Discovery Life Channel...112 HBO Zone - W...... 511 Once Canal...... 269 TBN...... 97 Disney Channel...... 46 HD Pay-Per-View...... 958 Outdoor Channel...... 409 TBN Enlace USA...... 277 Disney Family Movies On HDNet Movies...... 770 OuterMAX - E...... 556 TBS...... 32 Demand...... 2478 HGTV...... 55 Ovation...... 165 TCM...... 62 Disney Junior...... 23 Hillsong Channel...... 166 OWN...... 53 TeenNick...... 106 Disney XD...... 82 HISTORY...... 31 Oxygen...... 89 Tele El Salvador...... 283 DIY Network...... 140 HISTORY en Español.... 275 PAC-12 Arizona...... 438 TeleFórmula...... 245

A An amplifier may be required for a dwelling with multiple outlets (outlet = Spectrum receiver/modem/eMTA). Technician RESIDENTIAL SERVICES AND RATES assessment and professional installation required. TV PACKAGES (PER MONTH) INSTALLATION/SERVICE CALL B The Broadcast TV Surcharge reflects charges assessed to Charter by broadcast TV stations. It applies to Basic Service and all Spectrum Basic $23.89 (PER ACTIVITY) additional TV services. Spectrum Select $64.99 Primary Installation/Reconnect C DVR service required with subscription to DVR or DVR/HD receiver. (when truck roll required) A $49.99 Spectrum Silver $84.99 F D Provides access to the electronic program guide - to receive program information, perform efficient channel surfing, use Parental Trip Charge $49.99 Spectrum Gold $104.99 Controls and access to order Pay-Per-View & On Demand (where available). Custom Work Labor Charge $49.99 A LA CARTE (PER MONTH)G E Due to system technology enhancements in a switched digital market, access to certain digital channels will require a receiver, as Digi Tier 1 $12.00 Service Call Truck Roll $49.99 HDTVs equipped with CableCARDs can not access certain digital channels requiring two-way communication. CableCARD customers Digi Tier 2 $12.00 Wall Fish $49.99 with TiVo equipment will also need a Tuning Adapter for access to such digital channels. Move Transfer $49.99 PREMIUM CHANNELS (PER MONTH) F Applicable when adding and/or relocating outlet, upgrading and/or downgrading services and picking up equipment. HBO $15.00 UNRETURNED EQUIPMENT FEES G Available with subscription to Spectrum TV Select, Silver, Gold, or Mi Plan Latino CINEMAX $15.00 (PER UNIT) Spectrum Receiver $123.00 H The Secure Connection Fee covers those measures Spectrum employs to manage and secure the connection between Spectrum’s SHOWTIME $15.00 system and the Spectrum receiver and other devices Subscriber uses to access Spectrum’s services. CableCARD™ $22.00 TMC $15.00 Tuning Adapter $130.00 All charges exclude applicable taxes, FCC fees, franchise fees and the Broadcast TV Surcharge. STARZ $15.00 Public, Educational, Government Access Channel availability may vary by community. STARZ ENCORE $15.00 MISCELLANEOUS CHARGES (PER MONTH) CableCARD customers subscribing to any service package in which Charter-leased equipment is included in the package price, may EPIX $15.00 B Broadcast TV Surcharge $8.85 receive a discounted price, reduced by an amount equal to/greater than the fee for such equipment not leased from Charter. MULTICULTURAL CHANNELS MISCELLANEOUS CHARGES ©2018 Charter Communications (PER MONTH) Latino View $7.99 (PER ACTIVITY) Late Fee $4.75 Mi Plan Latino $45 ADDITIONAL CUSTOMER INFORMATION: Prices are per month unless noted otherwise. Programming may vary and all services Reconnection Fee $4.99 may not be available in all areas. Rates, number of channels, programs/content, services & packages are subject to change Phone Payment Processing (Charter or discontinuance at any time, subject to applicable law. Unless specified on this rate card, additional installation services are Assisted) $5.00 generally billed using the Labor Charge in 1/4 hour increments. Charter reserves the right to institute different rates or terms and conditions of service for promotional purposes. Customers are not required to subscribe to any tier of service, other than the Insufficient Funds Fee $25.00 Charter Basic service tier, in order to purchase premium channels, or where available, Pay-Per-View or On Demand. Charter-issued Additional Bill Copies $1.99 Spectrum receiver or CableCARD required to view programming channels. Charter-issued Spectrum receiver required to view SPECTRUM EQUIPMENT RENTAL & Pay-Per-View and On Demand programming (where available). HD-capable equipment required to view HD programming OTHER SERVICES (PER MONTH, PER (where available). All programming may not be available to CableCARD customers. All service levels may contain channels with OUTLET) some R-rated programming, which can be blocked using the Parental Controls feature on your on-screen program guide. Certain Spectrum Receiver & Remote (per limitations apply to the Wire Maintenance Plan, such as the exclusion of repairs to alarm/electrical/twisted pair wiring, customer- C caused damage or abuse, and alterations to Charter equipment. Please contact Charter for more information about the Wire outlet) $5.99 Maintenance Plan. Secure Connection (per receiver or CableCARD) D, H $1.00 Areas Served: Avenal, CA, City of CableCARD (rate includes $1.00 Secure Connection) E, H $2.00 DVR Service Package (up to 4 DVR receivers) $19.99 DVR Service (1 DVR receiver) $12.99

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