ACTION REQUIRED See important information below DearDear Customer, Customer, SpectrumSpectrum is committed is committed to providing to providing you you with with the thevery very best best products, products, at the at thebest best value. value. To deliver We are even planning more to value add toeven you, more we will advancedbe converting Spectrum your TV services service in to your a 100% area –digital including format. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. This conversion will bring many exciting enhancements to your TV service. It will allow us to deliver you an increase in HD channelsIn addition as well to as launching improve these all TV great channels new products,with even webetter will picturebe enhancing and sound your quality. Spectrum In addition, TV service. we Thiswill be will able bring to offeryou youmore a more HD expansive channels lineup than ever of channels before – andover include 200 available. access to As thousands a result, you of FREE will be On required Demand to choices. have a newAs a Spectrumresult, you will be requiredReceiver to on have each a TV new in Spectrum your home Receiver by 6/19/2018. on each TV in your home by 8/21/2018. To orderTo order your your new new Spectrum Spectrum Receiver(s), Receiver(s), please please visit visit your your nearest nearest Spectrum Spectrum Store Store (see (see store store location locations on the on back the back of this of this letter)letter) or call or callus at us 833-473-4860 at 833-856-0704. A Spectrum. A Spectrum Customer Customer Service Service Representative Representative will willarrange arrange to ship to ship a self-installation a self-installation kit directlykit directly to your to home your athome no additional at no additional cost to cost you. to The you. kit The will kitalso will contain also contain instructions instructions explaining explaining when to when install to yourinstall new equipmentyour new as equipment well as how as to well return as how your to current return equipment.your current You equipment. must return You your must previous return yourequipment previous by 9/20/2018equipment by. 7/19/2018. With these enhancements come a number of additional changes that you need to be aware of: With these enhancements come a number of additional changes that you need to be aware of: Your channels Your– Onchannels or after 8/21/2018, some of your current channels will be moving to new locations and other channels will be removed,- On 6/19/2018 consistent, some with yourof your level current of service. channels See willthe backbe moving of this to letter new forlocations specific and channel other movechannels information. will be For yourremoved, convenience, consistent we have with also your included level of service.your new See channel the back lineup of this with letter this forletter. specific channel move information. For your convenience, we have also included your new channel lineup with this letter. Billing changes Billing– Your changes statement due date will be changing – you’ll see the new date on your next statement. – Additionally, effective with your next billing statement, your new monthly rate will change as follows: - Your statement due date will be changing – you’ll see the new date on your next statement. New Account Number and Security Code - You will receive a new account number and Security Code. Both can be found in the upper left corner of your next monthly billing statement. Your current Spectrum TV BASIC at $27.00 will be migrated to Spectrum TV BASIC at • Please keep your newthe rateaccount of $23.89, number plus for futureapplicable reference taxes and and don’t fees. forget to update your new account number with yourStandard financial rates institution apply afterto ensure 12 months payment for allprocessing. services. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on your new account number. NewYour Account Existing Number Account and Credentials Security Code – You- You will canreceive visit a Spectrum.net/newaccount new account number and Securityand follow Code. the Bothinstructions can be foundto register in the for upper a new left Username. corner of your next monthly billing statement. If you have• Pleaseany questions keep your about new your account current number service, for pleasefuture referencevisit Spectrum.com and don’t forgetor call tous update at 833-856-0704 your new account to learn more. Thanknumber you for with being your a Spectrum financial institutioncustomer. to ensure payment processing. • If you are currently enrolled in Auto Pay, you will need to re-establish your method of payment based on Sincerely, your new account number. Your Existing Account Credentials – You will need to clear the cache and cookies on your computer. – Then visit Spectrum.net/new and follow the instructions to register for a new username. Kathleen Griffin VP, Marketing Communications Need additional info or help? Call 1-833-473-4860. ¿Necesitas más información o ayuda? Llama al 1-833-473-4860. Thank you for being a Spectrum customer. Sincerely, Kathleen Griffin VP, Marketing Communications BGS - 119384-A Resi GET YOUR EQUIPMENT TODAY To get your Spectrum Receiver(s) and self-installation kit, call 1-833-473-4860. We’ll ship directly to your home at no additional cost. You don’t even have to leave the house. Or, between 8/18 and 8/25 you can pick one up from our temporary store located at: Scout House 708 E. San Joaquin St. Avenal, CA 93204 Mon-Sat 10am – 7pm IMPORTANT ACCOUNT UPDATE As a result of the Spectrum TV enhancements occurring on 8/21/2018, some current channels will be moving to new locations: Channel Name Current Channel (From) New Channel # (To) C-SPAN 50 93, 881 C-SPAN 2 72 91, 882 EVINE 19 142, 729 Pop 18 103, 803 QVC 14 113, 785 *Customers that receive Medicaid, may be eligible for Spectrum Receivers for up to 5 years; standard rates apply after promotional period ends. Standard rates will apply for installation, taxes, fees, surcharges and additional equipment. On Demand programming varies by level of service; pricing, ratings and scheduling are subject to change. Spectrum Receiver required to receive HD programming; TV must be HD capable; HD programming may vary. Additional Charter DVR service rates may apply. Account credentials may be required to stream some TV content online. Apps are free with corresponding level of service. Service is subject to all applicable service terms and conditions, which are subject to change. Services not available in all areas. Restrictions may apply. Call for full details. ©2018 Charter Communications. ACCIÓNACTION REQUERIDA REQUIRED Ver informaciónSee important importante information a continuación below Estimado(a)Dear Customer Customer,, SpectrumSpectrum se compromete is committed a to brindarle providing los you mejores with the productos, very best al products, mejor precio. at the Para best ofrecerle value. We aún are más planning por su dinero,to add even more convertiremosadvanced Spectrum su servicio services de TV ina un your formato area – 100% including digital. fast Internet and reliable Voice service. These services will be in your area soon, and come with all the benefits of being a Spectrum TV® customer, like never being locked into a contract. Esta conversión traerá muchos beneficios emocionantes a su servicio de TV. 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