Buyer's Guide

BUYER’S GUIDE The National Desktop & Notebook Agreement

People do business. We make it work. T: 0121 281 8618 E: [email protected] W: www.scc.com 1st August 2013 to 31st July 2016 Enhancing the Student Experience through End User Device Lifecycle Management Or Fulfilling Expectations and Improving Learning and Research Outcomes

Contents

Introducing SCC & Lenovo for Higher Education...... pg. 3 – 5 SCC’s Workshop/How to Buy...... pg. 6 Recycling Services...... pg. 7 Returns/Warranty Process...... pg. 8 Supply Chain Services – Configuration Centre...... pg. 9 Leasing Options Available...... pg. 10 Why Lenovo are Leading in Education...... pg. 11 SCC Product Portfolio – Educational Benefits...... pg. 12 – 15 Technical Specification...... pg. 16 – 18 Overview of SCC & NDNA...... pg. 19 Meet the SCC Team...... pg. 20

2 Introducing SCC and Lenovo for Higher Education

SCC Desktop or application virtualisation enables We enable people to do business by planning, supplying, IT managers to abstract the user experience, integrating and managing their IT. For 40 years, SCC and thus centralise the user environment, whilst has been delivering IT solutions across the Public Sector, supporting a more flexible client base. Depending resulting in improved efficiency and effective operations on the approach, it allows us to control user of our customers. We have been engaging with the settings, policies, data, applications, and even the Education sector to address the challenges they now operating system (OS), placing them into a virtual face with increased competition in their marketplace and ‘institutional bubble’. Thus we enable access to changes to the funding from central bodies. a well-managed and secured learning/corporate The value SCC delivers is agility. environment, even if users are doing so on an Consumerisation of IT through the proliferation of a unmanaged personal device. plethora of different devices types and better access to So, in summary, IT needs to adapt to the new information has increased user/student expectations and device landscape. Users will increasingly demand reduced the time to change. Institutions need to change more choice in their work devices, so we must much more quickly, and the decision cycle is shorter. create infrastructures that are far less device and The information required to make these decisions should operating system centric to achieve this. be more available. On the positive side, the investments required are smaller but there are many more of them. The risk is consequently minimised and under better control. Starting the “Consumerisation” discussion SCC is working to address these elements through a So what are we, or should we, be trying to achieve? number of initiatives, operating through the national In simple terms the desire to communicate with our education frameworks including the NDNA. institution requires a change in language from a ‘techie Our heritage was established in desktop computing. speak’ approach to a simpler language that describes the This has now transformed into an approach that capability we are offering. From our experience working considers how SCC can develop an institutions capability with a number of Universities these are some of the to provide secure access to data and information elements that we have seen described to us time and from any place at any time. This considers not only time again. Do they look familiar? individual end user devices, but additional multimedia • Make it better, but please make it faster based communications including digital signage, I don’t want to wait 15 minutes for my device to be visual communications and desk-based secure online ready to use collaborations. The result is increased productivity and • The Martini Principle - Improved productivity and time to decision. flexible working Allow me to use the device that best suits me, my work/learning style and productivity needs, when Desktop or Application Virtualisation and where I need to A myriad of different personal devices accessing • Simple access control the corporate network presents some key I forget passwords, give me one access method for problems for your IT department. How do you offer everything not one for each element I need to access your students/staff a uniform experience without compromising your existing infrastructure? • Business Agility I need to be able to meet tough deadlines and What approach do you choose? Application learning objectives, and to enable me to stay ahead virtualisation? Desktop virtualisation? Traditional of the game client deployment? We would suggest it is going to be a mixture of these elements, and not so much a case of one or another.

3 • I want to attract the best and brightest, laptop thinking and will get us to the right answer. A and keep them holistic and device agnostic approach is by far the best We want to be seen as a leading institution and way to approach this, coupled with input, exchange of University of choice when targeting new students, ideas and feedback, to and from the staff and student and retaining existing ones users. • Improved student/customer perception Access I want my students/customers to recognise that we How do your users access your environments? With understand how technology enables better learning, many users now wishing to use their own personal collaboration and research. devices for learning or staff work, the problem is both • Reduced support overhead protection of intellectual property and a duty of care to It’s got to the point where I don’t want to call the new consumerised user. You must ensure that you support…I want to be able to do some things myself, only control your corporate data and do not damage without needing to call support all the time destroy or otherwise interrogate users’ personal devices inappropriately. The 4 A’s of Agility – The making of the The University now knows far less about the devices that modern client landscape are accessing, the networks they are accessing from From a technology standpoint though, we do understand and hence the suitability of that device to be granted some of the key elements needed to effect this change. access to data. We must then consider methods such SCC has called these ‘The four A’s of agility’. They are as certificates to begin to address the challenges relating some simple principles that every IT professional should to normal user name and password based access consider when exploring the mobility and modernisation methods from ‘trusted’ devices. Indeed, now we should of what we used to call “the desktop”. be considering protecting the data and not the device itself. As such we must become more data centric in our To create this strategic approach, we have taken our early thinking, focusing on the “who is asking, for what, from experience of consumerisation, and our 38 year history where and on what device” rather than the blanket pre- and capability around the desktop to highlight four factors authenticated access based method of old. that will help deliver the right institutional IT solution into the modern University. However the access protocols should not become unnecessarily burdensome, or complex, so that you Abstraction maintain governance and control in a simple intuitive way. This is the first and most important key to With this approach you can ensure that you are enforcing consumerisation and the next generation desktop. a policy that maintains your end users as good citizens, Simply put, this is the separation of hardware from the even on their own devices. operating system, the “apps” and the user, to create an environment where corporate data lives in a virtual Availability space rather than on the physical device. This has several In the new world of public cloud services such as advantages, including enabling you to begin to deal with Office365, Google, Twitter and Facebook, there is no personal devices, 3rd party collaboration, and existing time for down time. Users just expect applications to task and information worker demands, whilst keeping work whenever they want to use them, whether that is corporate and personal worlds truly separate. 10:00am or 02:00am! The instant willingness to deal with that midnight email is a real challenge for IT, let alone the Applications institution itself. This is critical to the success of the new world You need to look at what applications need to be environment. How do your users access applications available and when. It is also an ideal opportunity to today? With many users now wishing to use their own consider which applications need to be run in-house and personal devices for work, both IPR protection and which applications you could out task to either private or a duty of care to the ‘Bring your own Device’ (BYOD) public cloud services. or consumerised user, need to be considered. Which applications lend themselves to being mobilised? Which Allowing access to email and calendaring from a variety should, or could be done quickly and cost effectively? of new devices, both personal and corporate, is usually Which will deliver the biggest institutional benefit if the first and most obvious step with many institutions mobilised? Which need more thought and development, already taking advantage of Microsoft’s “free” Office365 and which will be replaced as part of this initiative? for staff and students. With suitable mobile device management (MDM) controls in place this is also a Many Universities are already considering their mobile relatively simple and popular first step. application strategy. This is the most important factor to consider alongside the more traditional desktop and

4 The question is, once delivered, what is the plan on day Customer Management Team 2 and 3 and day 100? Once the users have tasted the SCC invests heavily in understanding the technology new world they will be keen for more. Better then, to issues that drive change within educational institutions consider what that strategy is, particularly with regard to whilst also investing in a customer management team application access, before you allow the floodgates to that understanding the impact this technology has on the open. It will be much harder to take it back or add to it day to day operation of the institution. This is one of the later, if you do not consider the requirements and impact key values that SCC offers in engaging with Higher and first. Higher Education. The simple truth is that if you allow the users to work Online Procurement when they want, the applications you provide must In addition, as an IT technology and services provider be available when they want to use them. So it is vital SCC can provide online procurement tools, whilst the not only to assess which applications are suitable to customer management teams will provide a range of be presented on mobile devices, but also the potential services such as: changes in the presentation of the application and the • Quotations to requirements hours that it is available. • Order processing and information A poor user experience, limited access, or overbearing • Financial reporting and asset management restrictions, will soon stop users from accessing the • Loan and test equipment service or application, thus rendering your efforts null • Forecast modelling and projected spend analysis and void, and reducing the benefit and positive impact of • Transition and support for end of life products delivering. • Sourcing of constrained product (distribution and international channels) Value from SCC • Warehousing and Call off of products during The consumerisation of IT, which is the process that project roll-outs brings personal productivity and social networking • Escalation of problems and vendor management elements – both hardware and software – into the for Lenovo student learning environment, is a hot topic. As consumer Pre-sales advice and support technologies increasingly penetrate the learning Technical specialists will demonstrate the capabilities and environment, institutions must have a strategy that copes cost saving features of the range of products available with consumer email and communication services like to offer you best Lenovo Solution, combined with other instant messaging (IM) and voice over IP (VoIP); blogs, products from Microsoft, VMware and Citrix. social networks and other web 2.0 services; unmanaged mobile devices; network management and remote One Stop Shop connectivity. SCC is also authorised to provide IBM server and storage The generation currently entering the University now technology through the National Server and Storage regards such technologies as part of everyday life and Agreement (NSSA), that enables your institution to as a result SCC is working with major brands to create obtain technology and services from a single supplier, an opportunity from this challenge. SCC, which unveiled maximising your procurement investments and simplifying our cutting-edge Desktop as a Service offering in April management information and procurement processes, 2013 – with the first UK demonstration of virtual desktop adding higher value in delivering on your IT strategy. technology using the iPad, now believes that forward SCC independently deals with over 1,000 suppliers to thinking institutions are considering exploration of ways to become a one-stop-shop for many of our customers. meet the issue head on by subsidising student laptops – Many tier 1 vendors will only carry main line items, wrapping learning and productivity benefits together with whereas SCC’s product catalogue contains up to 30,000 a desirable benefits package. stock items (150,000 individual items) at any one time in Meanwhile, SCC considers that the major issues driving over 250,000 feet of warehouse space. the IT industry are part of a bigger consumerisation Summary picture. Whether considering virtualisation, Desktop SCC is a large capable IT technology and services as a Service, cloud computing, VDI, Windows 8 organisation with excellent skills and knowledge of the or collaboration – each represents aspects of the Education sector that combine to deliver quality solutions consumerisation of IT and all need to be wrapped into an for your end user device and computing requirements. institutions’ vision for its reputational strategy.

5 How to Buy?

For all general enquiries Post-sales support (including quote requests) For any post-sales support including ETA’s and Please contact [email protected] returns please contact Or call 0845 351 0969 ex 4501 [email protected]

For any Technical enquiries Warranty registration Please contact [email protected] All warranty packs will be registered on your behalf Or visit http://shop.lenovo.com/gb/en/tech-specs/ index.html For any warranty issues please call 0845 351 1947 or visit http://support.lenovo.com/en_GB/ Alternatively call the Lenovo Priority Technical Support via Tel: 0800 783 4706 (free phone) quoting your machine, serial number, location and fault details. You can purchase via [email protected] Or via SCC’s Web shop – Lifecycle Your order must include the specific quote reference provided by SCC (e.g. QT 1234567) reference to the following. Your order will be acknowledged & an email will be sent to the email address specified on your order (For more information on how to access SCC’s web shop please contact: [email protected]

SCC’s Web Shop SCC’s Web shop known as Lifecycle enables customers the need for you to manually key orders into both primarily to use the service as an e-procurement tool by systems, increasing efficiency and allowing better means of a web-based interface. Catalogues contained resource management. Our Web shop can also provide on the Web shop can be tailored to meet your individual management information and reporting across all requirements, so whether you want to see the full range purchase made via the Web shop, giving you full control of products SCC supply or whether you have a standard of your IT assets and enabling you to identify where costs set of products you purchase on a regular basis, SCC can be taken out to improve performance. can tailor this view to your exact needs. For more information on SCC’s web shop please contact A key feature of SCC’s Web shop is the easy integration [email protected] into your procurement system so that any orders placed with SCC can be sent to our Web shop from your own system. This eliminates

6 Supply Chain Services Configuration Centre

With the capability to bench and build 500,000 devices Firmware Updates & PAT Testing annually, our configuration services help customers to Units can have predefined or the latest versions of firmware streamline their IT delivery as an important step in the BIOS installed with settings in the BIOS specified by the supply chain by decreasing time-to-desk and facilitating a customer. All electrical equipment can be tested for electri- tighter focus on core business activity. cal safety by our engineers using PAT testing equipment. We deliver savings of up to 50% on the cost of configu- Units and power leads are then labelled as passed and a ration by an in-house IT Team and the time it takes to retest date recorded. purchase, deploy and configure the new system, operating around eight times faster. Image Application & Encryption Customers can supply images / SOEs for machines they Capabilities wish to purchase. We accept two main image formats, Asset Management Ghost and ImageX, as well as images using other toolsets as long as we are provided with the software and proof of All devices processed through our Configuration Cen- licensing. tre can be asset managed to a varying degree of level, depending on the customer requirement. Level 1 asset Hard drive encryption can be carried out as part of the management includes the installation of a customer asset build process using either BitLocker or other propriety tag to a predefined location on the unit and the standard solution. We can also replace the original HDD with an daily, monthly or weekly reporting or hardware. encrypted hard drive. We can also provide bespoke reports including customer- specific information and box labelling applied to configured Key Benefits units. In addition or as an alternative to asset tagging, Level 2 asset management includes the stencilling of each unit • Allows focus on the technical aspects of with a permanent ID or smart water application, a forensic installation coded solution applied to hardware. • Reduce in-house IT commissioning costs by up to 80% Waste Management • Save costs by recording assets at time We can dispose of all hardware equipment packaging of purchase before the units leave the Configuration Centre. Packag- ing can be reduced by the packing of peripherals with the • Offsite DOA testing reduces early life main system unit or packing of laptop or tablet plus periph- failures erals into a carry case for onward shipping. Larger rollouts • Interface directly with clients CMDB or be packaged in bubble bags and despatched in cages, asset registry reducing the amount of packaging shipped to site. • Assets can be easily tracked throughout Hardware Integration & Product Testing operational life Additional hardware items, e.g. memory modules, hard • Waste Management reduces drives and PCIe cards, can be installed in hardware units requirement for onsite storage ordered. Before hardware units are shipped, they are sub- • Individual assignment saves goods-in ject to rigorous product testing, including power-on testing, and deployment time cosmetic checks, four-hour burn-in testing, setup of preinstalled OS & installation of patches & service packs and • Full Quality assurance of bundle pre- default install of applications. delivery

7 Returns/Warranty Process

All products either include 3 year return to base warranty or can be upgraded to 3, 4, 5 year onsite next business day response.

All warranty packs are automatically registered on your behalf (providing the contact information on your purchase order is correct). You will then receive a Welcome email confirming registration.

For any DOA goods or faulty items, customers are required All warranty packs are automatically registered on your to report this to us within ten working days from date of behalf (providing the contact information on your purchase delivery unless otherwise agreed. order is correct). You will then receive a Welcome email confirming registration. Please contact [email protected]

Return logistics procedure • Consignment note Once the return request is validated, a Returns Authorisation • Terms and Conditions of Return. Number (RAN) is generated and the customer is provided Customers are provided with a free phone number to arrange with a Returns Pack containing: collection. We will offer a replacement product wherever • SCC Returns Guide possible, in advance of the item being returned to us in line with manufacturer guidelines. Once we receive the goods, the • A ‘Documents Enclosed’ envelope containing a list of the Returns Team validate the return, after which the customer products that are authorised to be returned to SCC is eligible for credit. The fault is confirmed by our Fault • Yellow Returns Labels for each box being returned, each Verification Unit and returned to the relevant manufacturer. quoting the RAN number

After 20 working days from delivery, goods are subject to manufacturer warranty terms. As the single point of contact, we will advise the customer on the appropriate warranty guidelines and assist them through the process to satisfactory closure. Please call 0845 351 1947 or visit http://support.lenovo.com/en_GB/ Alternatively call the Lenovo Priority Technical Support via Tel: 0800 783 4706 (free phone) quoting your machine, serial number, location and fault details

What Your Service Provider Will Do to Correct Problems “Warranty Service Information”. When you contact a Service Provider, you must follow the If the Service Provider determines that it is unable to repair specified problem determination and resolution procedures. your product, the Service Provider will replace it with one that The Service Provider will attempt to diagnose and resolve is at least functionally equivalent. your problem by telephone, e-mail or remote assistance. If the Service Provider determines that it is unable to either The Service Provide may direct you to download and install repair or replace your product, your sole remedy under this designated software updates. Limited Warranty is to return the product to your place of Some problems may be resolved with a replacement part that purchase or to Lenovo for a refund of your purchase price. you install yourself called a “Customer Replaceable Unit” or Replacement Products and Parts “CRU.” If so, the Service Provider will ship the CRU to you for you to install. When warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s If your problem cannot be resolved over the telephone; property and the replacement product or part becomes your through the application of software updates or the installation property. Only unaltered Lenovo products and parts are of a CRU, the Service Provider will arrange for service under eligible for replacement. the type of warranty service designated for the product under

8 Recycling Services

We have provided IT recycling services for over 15 years. Our • We continue to support the African Energy Efficient Stoves CarbonZero recycling operations facilitate the secure refurbish- Project, building energy saving cooking stoves for villages in ment, remarketing and WEEE disposal of redundant IT assets all Kenya. These brick stoves reduce the need for firewood by under one roof – a unique proposition in the UK. 50%, preventing carbon from being emitted. • Once we’ve securely collected your redundant IT equip- Our National Recycling Centre is an ADISA Distinction List X ment, we’ll take the following steps: Facility, fully compliant with RoHS and the WEEE Directive to UK Government and MoD-approved standards. We are a Blancco Key Benefits Accredited Gold and Mobile partner and hold a number of licenses and accreditations including Lloyds ISO 9001, 140001, • Allows focus on the technical aspects of installation 27001, 20000 and 15713. • Reduce in-house IT commissioning costs by up to 80% • Save costs by recording assets at time of purchase SCC was named Electrical and Electronic Equipment Recycler • Offsite DOA testing reduces early life failures of the Year at the National Recycling Awards 2013. • Interface directly with clients CMDB or asset registry • Assets can be easily tracked throughout operational life Our Commitment to Sustainability • Waste Management reduces requirement for onsite storage • Individual assignment saves goods-in and deployment time • We have been working with leading carbon management • Full Quality assurance of bundle pre-delivery company co2balance since 2010 to calculate and offset the carbon dioxide emissions created from the operation of our Data Centres and National Recycling Centre, achieving Car- bonZero status. The total carbon offset covering emissions for 2011, 2012 and 2013 amounted to 13,138 tonnes.

Do your IT assest contain sensitive data?

YES NO

Do you want to create an Data Erasure extra revenue stream

As a Blancco Gold Partner, we provide a tailored solution, compliant with the latest data security YES regulations. We ensure data erasure NO to HMG Infosec Standard No.5.

DO you want to save up to Remarketing 50% capital expenditure

If IT equipment is unsuitable for reuse within your estate, we can establish whether or not it has a resale value in the market, ensuring a return via YES NO profit share or buyback agreements.

Redeployment WEEE Disposal

The lifespan of IT assets can be Secure and environmental WEEE extended when they are upgraded for disposal is high on the CSR agenda, reuse and redeployed back into an with every organisation legally organisation. Refurbishment also acts required to responsibly dispose as preventative maintenance. of Waste Electronic and Electrical Equipment.

9 Leasing options available

SCC is able to offer a bespoke finance solution that We have provided several options that detail how complements your IT infrastructure requirements. A lease customers can spread the cost of the hardware and solution not only makes economic and financial sense, it associated costs over an agreed term with options at the also ensures you get a system build adequate to support end of the lease period. The Master Lease Agreement your organisation. used by SCC also gives the ability to upgrade or refresh at any time that can either co-terminate with the existing The lease agreements and lease options offered by lease or have a new periodic term. SCC are designed to reflect vendor independent advice ensuring solution delivery is to client specification. Our most common finance products are described below:

Finance lease agreements allow businesses to have use of the assets throughout their Finance working life, without ultimately owning them. The asset costs are spread over the life of the lease agreement with no residual values built in, so the assets are fully paid back at the end of the initial period.

This finance product could potentially be treated as ‘off balance sheet’ for accounting Residual Value purposes that can lead to improved financial ratios such as gearing and liquidity. When Lease calculating the rentals on a residual value lease, the residual value of the asset is taken into account. The results in rentals being lower than you would be offered on a finance lease.

Option releases the capital locked up in the existing IT capital assets of your business for SCC Sales & use elsewhere. Wherever possible, subject to a detailed analysis, the assets will be held off Leaseback balance sheet.

This is a Single Master Lease Agreement with one set of terms and conditions. Individual Master Lease schedules from the MLA can be drawn up for each office or division within your business. Agreement Each schedule can have its own contract term and options e.g. guaranteed upgrade (MLA) included in certain offices or end of term options.

Our Master Lease Agreement gives you the ability to upgrade or refresh the equipment at any Technology time throughout the contract. This gives you maximum flexibility by allowing you to add new Refresh equipment to the agreement and either increase the outstanding rentals to co-terminate with the existing term or extend the existing rental term to keep the rentals withim your budget.

The Flex Managed Service is designed around the principles of SCC being responsible for Flex Managed managing all of your IT infrastructure requirements. In other words it is an “out-tasking” Service managed service whereby the client’s IT infrastructure can be set up and any associated annual costs are delivered as a fixed predictable cost per month. The rationale for considering an SCC Flex Managed Service programme includes:

• A framework with which to account, --Buy backs / disposal with budget and charge for a “utility” based --Guaranteed future refresh of products service, underwritten by agreed Key The Flex Managed Service offers a potential Performance Levels. “off balance sheet” asset solution (subject • Monthly managed service charge that can to auditor approval) because there are no include: separate finance or lease agreements to --Products (hardware & software) & sign. Services --Resource over the service term that you can call upon as and when required

10 Why Lenovo are Leading in Education

Leading colleges and universities around the world ThinkVantage technologies and design features, which have depended on durable notebooks, laptops, tablets, boost productivity, increase security, cut support and workstations and servers from Lenovo for years. In service costs and enhance overall user experience e.g. the classroom or lab Lenovo products are designed to Rescue and Recovery – restores data with the touch of accelerate learning outcomes and improve operational a button, in the event of a system crash or virus attack, efficiency. Active Protection System – similar to an airbag’s sensor, it detects sudden motion and retracts the hard drive’s read/ A top concern of IT professionals supporting colleges and write head, preventing data loss in case of an accidental universities is how to implement 1:1 reliable computing drop or fall and Access Connections – keeps users for highly mobile students, and staff efficiently and cost connected with a single interface that switches between effectively. Lenovo understand these issues and have wired and wireless networks easily. created a complete portfolio of rugged, dependable computing devices that can work all day and all night Built Tougher without a hiccup – notebooks, laptops, tablets, desktops, Administrators, faculty staff, researchers and students servers and space-saving self-serve devices. These need computers they can rely on day after day. Lenovo “industrial strength” computers have the power to meet PCs are designed and built to withstand the harshest academia’s rigor and the mobility to travel. Plus, they have environments. Lenovo’s Think devices feature military- built a suite of console-based management tools that let spec toughness that can endure the inevitable drops, you resolve problems “down the wire.” Lenovo computers bangs and spills — ensuring always-on reliability and can come equipped with embedded security to help lower repair and replacement costs for your institution. protect confidential information – even if the device is lost Be it all-day computing in the laboratory or on the move or stolen. using our ultraportable devices, Lenovo has a computing solution to fit the needs of your teachers and students Here are the top reasons why Lenovo is a name that alike. students and university staff trust: More Reliable Trusted in Education Lenovo understands that IT reliability is a key concern Lenovo has established itself as the world’s leading when it comes to education. Lenovo PCs boast the supplier of computers to the education sector, so we lowest failure rates and cost of repair in the industry.* This came up with machines that allow the teachers to add means that not only can you run Lenovo PCs for longer, new dimensions to the learning experience, providing new but also expect less interruption to teaching and learning ways of sharing information, interacting and re-imagining and lower associated costs. concepts and ideas that simply wouldn’t be possible using traditional methods. Green Thinking Lenovo products are engineered to be easy to deploy, Innovation made out of durable, environmental friendly material and Lenovo understand that education in the 21st century is easy to dispose of in a responsible manner. So when you a changing landscape and through constant innovation put Lenovo PCs in your classrooms, you can be confident Lenovo are developing products that allow new of our green supply chain, thanks to our environmental dimensions to the learning experience, providing new ways of sharing information, interacting and re-imagining Faster for Windows concepts and ideas that simply wouldn’t be possible A Lenovo Enhanced Experience PC adds an extra dose using traditional methods. of efficiency and productivity to schools and is ideal for students and staff. It offers 40% faster boot-up time ThinkPad notebooks were the first in the industry to along with superior security features and advanced web offer integrated CD-ROM, wireless networking and as conferencing functionality to run faster and smoother in integrated fingerprint reader. The Lenovo ThinkPad has your classrooms. won more design and engineering awards than any other notebook brand. Lenovo continue to innovate with Security & Privacy products such as the Tiny desktop, the industry’s first 1L Campuses house a trove of data — from student and vPro enabled desktop, which uses only 5% of the space faculty financial information to proprietary research related of a traditional desktop PC and consumes up to 40% less to medicine, biotechnology and national security network energy, or the ThinkPad Helix with its ground breaking and data security. In the US about a fifth of institutions “rip and flip” design with four usage modes – laptop report thefts of computers with sensitive data and mode, stand mode, tablet mode and tablet+ mode. approximately 15 percent of campuses reported major problems with computer viruses and spyware. Lenovo Lowering Costs offers a range of industry-leading security solutions, The purchase price of a PC represents approximately including the endpoint security, password management, a quarter of its actual cost over the entire lifecycle. fingerprint identity, encryption and anti-theft technology The rest of your spend goes toward acquisition and that can help you create a secure technology-enabled deployment; securing and protecting the device; educational program. managing upgrades of operating and security software; supporting the PC user; and even paying for electricity to run the machine. ThinkPad products are engineered with

11 SCC Product Portfolio Educational Benefits

Mobile Devices for Why Lenovo Tablet in Higher Education Higher Education?

Lenovo ThinkPad tablet PCs and laptops offer students Mobility a truly embedded 1:1 learning experience: The devices Thin and lightweight with less than 10 millimetre height enable individualized learning that’s not confined to the and less than 600 grams. 10.1 inch IPS display and long- classroomw. Lenovo tablets and laptops are portable, lasting hours with 10 hours of battery life. reliable and tough enough to handle constant use. They Fully Connected also offer superb functionality and long-lasting batteries that let students go unplugged for hours. The ThinkPad® Tablet 2 comes with a full-size USB port and supports all Microsoft® Windows® drivers • Extreme mobility with weights starting under 600 to connect to external USB drives, monitors, printers, grams cameras, DVD burners, mice and keyboards. • Up to all-day computing with fantastic battery life Versatility • Spill-resistant, full-sized keyboard Touch is great in many instances, and the Tablet 2 is • Rock-solid durability with construction that passes Optimised for Windows 8 touch , but pen is better in eight rugged military-spec tests others e.g. when taking notes, marking up documents or • Advanced security options, including Computrace drawing diagrams. The ThinkPad Tablet’s active Digitizer data protection, self-encrypting drives and fingerprint and Pen offer a more natural writing experience with a precision fine tip. Pressure sensitivity and palm rejection readers. technology allows natural resting of your hand on the display without affecting writing and drawing.

Compatibility The Tablet 2 is designed to incorporate fully with existing domains and systems. It has full MICROSOFT® OFFICE compatibility, including WORD, EXCEL, POWERPOINT, ONENOTE, LYNC, ACCESS and SHAREPOINT, in addition to easy access to enterprise-specific apps including databases, VPN, support for Active Directory, Domain Join, Group Policies and enterprise managed encryption with BitLocker.

Worry-Free Computing With an optional spill resistant Bluetooth keyboard dock and rock-solid durability with construction that passes eight rugged military-spec tests the Tablet 2 is designed to survive the hazards of the lab, the office and the field. Additional warranty upgrade options including Accidental Damage Protection provide coverage for drops, or damage to the screen.

Communication Superior video conferencing with 10.1’’ HD display, stereo speakers, noise –cancelling microphones and HD front and rear webcams, ideal for distance-learning.

12 Why Convertible Ultrabooks in Education? Why Ultrabooks in The Ultimate In Versatility Education? You can use as a tablet or an ultrabook depending on your need. The ground breaking “rip and flip” allows four Design & Innovation usage modes: Ultrabook mode, stand mode, tablet mode The Lenovo Ultrabook ranges may be the ultimate in and tablet+ mode providing complete mobile freedom thin, lightweight and stylish design, but with a carbon and versatility. fibre cover and magnesium integrated roll cage there is no compromise on the legendary ThinkPad qualities of Worry Free Computing reliability and durability. Designed and engineered to last the Helix has passed 8 mil-specs. The high-resolution display is protected by Power & Performance Corning® Gorilla® glass and the “rip and flip” mechanism 3rd generation Intel® Core™ i processors (up to i7), up has been engineered to be strong enough to withstand to 100% improved graphic performance with integrated thousands of snap-in and snap-out cycles, creating a Intel® HD Graphics, Dolby® Home Theater® v4 for computer which exceeds ThinkPad laptops own industry- improved video and audio performance and 40% faster leading standards of durability and usability. boot time with Lenovo RapidBoot 2.0 . Communication Mobility And Connectivity Share your documents, contacts and pictures easily by Lenovo Mobile Access5 offers hassle-free connectivity connecting instantly to other devices using Near Field on the go and WWAN support Mobile Hotspot6 Communication and stay connected with 3G Lenovo enables you to share your WiFi, WWAN, or Ethernet Mobile Access connection wirelessly with your colleagues. RapidCharge Power & Performance technology−charges 80% of the battery in 35 minutes, keeping you on the move. Featuring the latest 3rd generation Intel® Core™ processors and up to 10 hours battery life. Superior Videoconferencing Windows 8 Optimized Improved keystroke noise suppression, and new face Swipe, scroll or zoom on the Windows 8 interface with tracking HD camera for high-definition video/audio pen and multitouch inputs. conferences. Security at your finger tips Wide Range of Accessories & Warranty Options Available Optional built-in Fingerprint Reader2 to switch on the laptop and log on in one swipe , Hardware Password Including docking stations, cases, spare adapters and 3, Manager3 for central security management of self- 4 and 5 year warranty upgrades (with optional Accidental encrypting drives in case of loss or theft. Damage Cover). Wide Range of Accessories & Warranty Options Available Including docking stations, cases, spare adapters and 3, 4 and 5 year warranty upgrades (with optional Accidental Damage Cover).

13 SCC Product Portfolio Educational Benefits

Why NOTEBOOKS in Desktops for Education

Education Administrators, faculties, researchers and students need computers they can rely on day after day. Outstanding Tough Build functionality and rock-solid reliability and durability Lenovo ThinkPads are designed and built to withstand are at the heart of every Lenovo desktop computer. the harshest environments and it’s the reason ThinkPad Every Lenovo PC is engineered for easy deployment, is the only PC NASA allows on the International Space use and maintain e.g. Lenovo’s Power Manager lets IT Station (ISS). All of the ThinkPad laptops have passed administrators control energy consumption remotely eight tough Military Specification robustness tests, for – reaching every device on campus with a single extreme conditions including heat, cold, dust, vibration, command. thermal shock, mechanical shock, humidity and altitude. Through their rock-solid PC design, ThinkVantage Reliability Technologies, and services, Lenovo desktop computers According to a 2011 Business Technology Review report* lower the total cost of ownership and put predictability Lenovo ThinkPads are the most reliable in the industry. back into every collegiate and academic technology And this isn’t just out of the box but over the whole life investment. cycle of the ThinkPad. Lenovo ThinkPads boast lowest failure rates and cost of repair in the industry.

Green Thinking Why DESKTOP in Higher Lenovo ThinkPads are made out of durable, Education? environmental friendly material and are easy to dispose in a responsible manner. When you deploy Lenovo Reliability And Manageability ThinkPad on campus you can be confident of a green Provided by the latest Lenovo ThinkVantage® Tools supply chain. Lenovo work hard to maintain many green (TVTs) and convenient tool-free access to hardware. and environmental certificates, including: EPEAT™ Gold certified for higher environmental performance, TCO Stability Certified Edge qualified with minimum use of recycled 15-month platform stability for long-term deployments, post-consumer plastic and ENERGY STAR® 5.2 certified which helps reduce transition, qualification, and testing for superior energy management costs. Save Energy And Costs Choice More than 80% high-efficiency power supply units and The Lenovo ThinkPad range will ensure you find the compliance with international green standards such as right product to suit your exact requirements, from the EPEAT® Gold and ENERGY STAR 5.2 mean reduced budget conscious Edge Series to the massive processing running costs and low total cost of ownership power of the W series mobile workstation. All with no compromise to the outstanding functionality and rock- Increased Productivity And Performance solid durability that customers expect from every Lenovo From the latest 3rd generation Intel® Core™ processors product. with enhanced CPU and graphics Accessible ports allow easy handling and expansion Cutting costs Worry Free Desktop Security Through their rock-solid PC design and in-built ThinkVantage Technologies Lenovo ThinkPads lower the USB ports disablement to help prevent data theft and total cost of ownership and put predictability back into network security risks against unauthorized use of storage devices and TPM for data encryption every collegiate and academic technology investment .

Security Wide Range Of Accessories & Warranty Options With Lenovo’s comprehensive security solutions, Available concerns over digital security can now be put to rest. Including monitor stands, wireless keyboards, cable locks Lenovo has a suite of ThinkPad security solutions to and 3, 4 and 5 year warranty upgrades (with optional protect your PC from ID theft, data theft and any other Keep Your Drive). possible data safety issue.

Wide Range of Accessories & Warranty options available Including docking stations, cases, spare adapters and 3, 4 and 5 year warranty upgrades (with optional Accidental Damage Cover). 14 Why All-in-One Desktop Why TINY in Higher in Higher Education? Education? Save Space Save Space And Costs Save 65% space in comparison to a standard desktop The industry’s first 1L v-Pro enabled desktop. Using PC by combining the traditional desktop and monitor into only 5% of the space of a traditional desktop PC, it also one sleek, space-saving unit. consumes up to 40% less energy. Worry Free Desktop Security Save Energy Enhanced data protection with TPM security chip Highly eco-friendly, energy saving design with up to 92% platform integrity, disk encryption and password efficient Power supply unit and Desktop Power Manager protection with Cisco EnergyWise certification for increased energy savings Save Energy And Costs Desktop Power Manager with Cisco EnergyWise Manageability optimises work and power usage, ENERGY STAR® 5.2 Superior manageability with TPM security chip and Intel® certified for superior energy management. Intelligent vPro™ Technology Cooling Engine 2.0 (ICE 2) variable cooling enables the AIO to run cooler and quieter Innovative And Adaptable Design Ergonomic design with better accessible ports, easy Versatility handling and expansion that fits anywhere and does Multiple stand options make the AIO simple to adapt to more. The Tiny PC can be attached to the back of an numerous environments existing monitor, saving you even more space and budget

Easy To Maintain & Upgrade Worry Free Desktop Security The tool-less chassis provides easy expandability to add Supports Intel® Smart Response Technology for SSD more memory or larger hard drive storage capacity caching Self-encrypting drives that protect data on the Multi-tasking and Interactivity hard disk drives in case of loss or accidental deletion Multiple active displays and optional multi-touch display Increased Productivity and Performance Wide Range of Accessories & Warranty Options The latest 3rd generation Intel® Core™ processors with Available increased processing and graphics performance. Faster Including monitor stands, wireless keyboards, cable locks data transfer and storage capability with USB 3.0 and and 3, 4 and 5 year warranty upgrades (with optional SATA III HDD Keep Your Drive). Exceptional Communications Lenovo’s 1st premium commercial VoIP ready design and Microsoft® Lync™ qualified Wide Range Of Accessories & Warranty Options Available Including monitor stands, wireless keyboards, cable locks and 3, 4 and 5 year warranty upgrades (with optional Keep Your Drive).

15 TECHNICAL SPECIFICATION

The product range that SCC is offering has been carefully selected to ensure it fits with your Education needs. Our products can be custom built, offering the flexibility in meeting your exact requirements. We are also able to offer technical advice on the best solution.

Entry level Tablet - ThinkPad High End Laptop - ThinkPad Convertible Ultrabook - Think- Entry level Laptop - ThinkPad Tablet 2 T430 & T530 Pad Edge S230u Twist & Helix Edge E130, E135, E330, E335, E531 The Lenovo ThinkPad Tablet 2 The Lenovo ThinkPad T Series - The Lenovo ThinkPad Convert- The Lenovo ThinkPad Edge Series features the best that Lenovo, Lenovo’s leading laptop, offering ible Ultrabooks - defines the next is competitively priced with no Microsoft and Intel have to offer, premium performance & legendary generation of mobile computing compromise on performance. the device is dockable and delivers reliability. The 720p HD camera through its ground breaking “rip They are progressively designed, productivity, mobility, reliability and with face tracking, new conference and flip” design. This special powerfully engineered laptops security to IT manager and end and private Internet microphone design gives users absolute mobile available with 11”, 13” and 15” user alike. call settings combine high-defi- freedom and versatility with four nition features that will add spark unique ways to use it: laptop screens. to your presentations and make mode, stand mode, tablet mode conference calls a breeze. and tablet mode.

SCREEN SIZE SCREEN SIZE SCREEN SIZE SCREEN SIZE 10.1 inch (16:9) IPS, LED Backlight, 14.0” / 15.6” 11.6 FHD / 11.6 FHD with digitizer 11.6” / 13.3” /15.6” anti-glare, multi-touch OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM Preinstalled Win7 Pro64 + Win8 Win8-PRO Preinstalled Win7 Pro64 + Win8 Win 8 Pro 32 bit / Win 8 32 bit Pro64 RDVD/licence Pro64 RDVD/licence CORE CHIPSET Intel SFF QS77 / HM77 CORE CHIPSET PROCESSOR CORE CHIPSET Intel QM77 Intel HM77 / AMD Hudson-M3L Intel Atom Z2760 1,8GHz, 2T 2C PROCESSOR PROCESSOR i3-3217U / i5-3337U, 4GB / PROCESSOR MEMORY i5-3230M SMB / i5-3320M / i7-3667U AMD E2-2000 / i3-3227U / i3- 2GB SDRAM installed i7-3520M / i73639QM 3120M / i5-3230M / i7-3632QM MEMORY HARD DRIVE MEMORY 4GB / 8GB installed MEMORY 32 GB / 64GB flash 4GB installed 4GB installed HARD DRIVE PORTS 320GB / 128GB mSATA / HARD DRIVE (1) USB 2.0, HARD DRIVE 256GB mSATA 500GB (1) Mini HDMI, 500GB / 180GB SSD (1) MicroSD Slot, (1) Docking Connector, PORTS PORTS PORTS (1) 3.5mm Mic/Headphone Combo USB 3.0 x 2 , USB 2.0 Always On Helix: Tablet: (1) USB 2.0, 3x USB 3.0 + 1x USB 2.0 (yellow) x 1, USB 2.0 x 1 (1) SIM Card, (1) Minidisplay port; Clamshell: (1) USB 3.0, (1) WIRELESS WIRELESS WIRELESS Minidisplay port Tablet+, (2) USB 3.0 ThinkPad ABGN 2x2 BT4.0 802.11 abgn / Twist: (2) USB 3.0, (1) RJ45, (1) 4-in- Intel 6205 AGN 1 slot, (1) Mini-DP, (1) Mini-HDMI SLOTS BATTERY TBA 30 Wh Li-Pol, sealed BATTERY BATTERY 6 cell/9cell Helix: 3cell 42Wh + 4cell 28Wh / BATTERY WARRANTY Twist: 8cell 42.4WHr 6 cell Please see below. WARRANTY Please see below. WARRANTY WARRANTY ENVIROMENTAL RATING Please see below. Please see below. EPEAT Gold, Energy Star 5 ENVIROMENTAL RATING ENVIROMENTAL RATING Helix: EPEAT Silver, Twist: EPEAT EPEAT Gold, Energy Star 5 Gold, Energy Star 5.0

*WARRANTY: A minimum base of 3yrs return to base warranty is provided. Additional warranty options including 4yrs extension and Keep Your Drive are available.

16 QUICK PICKS SCC are able to offer a full range of Lenovo tablets, notebooks, workstations and desktops – with many models available to configure. Lenovo also offer a full range of accessories, visit the Quick picks link for options: www.lenovoquickpick.com/gbr

Ultrabook - ThinkPad T431s Ultraportable Notebook & Tablet Mid-Range Laptop - Mobile Workstation - & X1 Carbon ThinkPad X230 & X230T ThinkPad L430 & L530 ThinkPad W530

The Lenovo ThinkPad Ultrabook The Lenovo ThinkPad X The Lenovo ThinkPad L Series - If The Lenovo ThinkPad W Series range - Thin and light, strong and Series Laptop and Tablet - it’s productivity and price that - The performance of a worksta- durable, designed for those that Powerful computing, excellent matter most, the L Series fits tion combined with the mobility of need the maximum performance communication and superior the bill. Fully equipped with the a laptop, exceptional computing and mobility in the office and on connectivity. A 12” ThinkPad’s legendary reliability, power for power-hungry applica- the road. ultraportable laptop or tablet award-winning spill-resistant tions, ISV certified reliability and that does not compromise on keyboards, security options, and the performance to create extreme performance. superior web-conferencing. 3D design and graphics

SCREEN SIZE SCREEN SIZE SCREEN SIZE SCREEN SIZE 14” HD+ anti-glare / Premium HD+ Notebook: 12.5” HD Premium Display, 14.0” /15.6” 15.5” HD+ / 15.6” FHD (1600x900)WWAN Capable / HD+ Tablet: 12.5” HD, Multitouch Multitouch (1600x900), WWAN capable OPERATING SYSTEM OPERATING SYSTEM OPERATING SYSTEM Preinstalled Win7 Pro64 + Win8 Preinstalled Win7 Pro64 + Win8 OPERATING SYSTEM Preinstalled Win7 Pro64 + Win8 Pro64 RDVD/licence Pro64 RDVD/licence Pro64 RDVD/licence Preinstalled Win7 Pro64 + Win8 CORE CHIPSET CORE CHIPSET Pro64 RDVD/licence CORE CHIPSET Intel HM76 Intel QM77 CORE CHIPSET Intel QM77 PROCESSOR Intel QM77 / Intel QS77 PROCESSOR i7-3630QM SMB / i7-3740QM PROCESSOR i3-3120M 2.5GHz / i5-3230M 2.6HGz PROCESSOR i5-3230M / i5-3320M / i7-3520M MEMORY i5-3337U SMB / i5-3427U / i5- MEMORY 4GB / 8GB installed 3437U / i7-3667U / i7-3687U MEMORY 4GB installed 4GB installed HARD DRIVE MEMORY HARD DRIVE 500GB HDD / 240GB FDE SSD 4GB / 8GB installed HARD DRIVE 500GB 500GB / 180GB SSD PORTS HARD DRIVE PORTS (1) MiniDisplayPort with audio, (1) VGA, 500GB HDD / 180GB SSD / PORTS 1 x USB 3.0, 3 x USB 2.0 (1) 3.5mm Combo Jack Headphone/ 240GB SSD (1) MiniDisplayPort with audio, (1) VGA, (2) USB 3.0, (1) USB 2.0, (1) Always on WIRELESS MIC, (2) USB 3.0, (1) USB 2.0, (1) Always on USB 2.0, (1) 4-in-1 SD Card Reader PORTS USB 2.0, (1) 4-in-1 SD Card Reader (SD/ ThinkPad BGN SDHC/SDXC/MMC slot), (1) Express (SD/SDHC/SDXC/MMC slot), (1) Express T431s: (1) MiniDisplayPort with audio, (1) Card 54mm, (1) *Smart Card Reader Card 34mm, (1)* Smart Card Reader VGA, (1) 3.5mm Combo Jack Headphone/ BATTERY (*available as an option) (*available as an option) MIC, (2) USB 3.0, (1) 4-in-1 SD Card 6 cell Reader, (SD/SDHC/SDXC/MMC slot), (1) WIRELESS Smart Card Reader (optional)X1 Carbon: WARRANTY WIRELESS Intel 6300 AGN (1) Combo Audio, (1) USB 2.0, (1) USB 3.0, Intel 6205 AGN Please see below. (1) 4-in-1 SD card reader BATTERY ENVIROMENTAL RATING BATTERY 9 cell BATTERY EPEAT Gold, Energy Star 5 6 cell/9cell T431s: 3 cell; X1 Carbon: 4 cell WARRANTY integrated WARRANTY Please see below. WARRANTY Please see below. Please see below. ENVIRONMENTAL RATING ENVIROMENTAL RATING Energy Star 5.0; X1 Carbon: EPEAT Gold, ENVIROMENTAL RATING Tablet: EPEAT Gold, Energy Star 5, Energy Star 5.0 T431s: EPEAT Silver, Energy Star Notebook: EPEAT Silver, Energy Star 5 5.0; X1 Carbon: EPEAT Gold, Energy Star 5.0

*WARRANTY: A minimum base of 3yrs return to base warranty is provided. Additional warranty options including 4yrs extension and Keep Your Drive are available. 17 TECHNICAL SPECIFICATION

Tiny Desktop - ThinkCentre All in One - ThinkCentre Lenovo Desktop - M72e & M92 Tiny Edge 92z AIO ThinkCentre M82

The ThinkCentre Tiny (Ultra Small ThinkCentre Edge 92z All-in-one The ThinkCentre M Series Desktop Factor) Desktop - Eco-friendly, Desktop - Maximize your desk - For performance, security and industry first, tiny form factor space and minimize your power easy manageability. desktop. Designed to save space, use, while still enjoying legendary time and costs with its power- Lenovo service and the powerful saving features, flexible mounting application performance. solutions and reduced boot up time.

FORM FACTOR FORM FACTOR FORM FACTOR Tiny, Ultra Small Form Factor All-In-One Small Form Factor / Mini Tower / Tower OPERATING SYSTEM Preinstalled with Microsoft OPERATING SYSTEM OPERATING SYSTEM Windows 8 Pro 64-bit & Preinstalled Pro64 + Win8 Preinstalled Win7 Pro64 + Windows 7 Professional 64-bit Pro64 RDVD/licence RDVD/Licence Edition downgrade CORE CHIPSET PROCESSOR CORE CHIPSET Intel B75 Express Intel Atom Z2760 1,8GHz, 2T 2C Intel H61 Express and Intel Q77 PROCESSOR CORE CHIPSET PROCESSOR Intel Core i3-3220, 3.3GHz/ Intel Q75 Intel G2030T 2.6GHz / Intel Intel Core i5-3470s 2.90GHz I3-3240T 2.9GHz PROCESSOR MEMORY Intel i3-3240 3.4GHz / intel i5-3470 MEMORY 4.0GB installed / 16GB Max 3.2GHz 4.0GB installed / 16GB Max HARD DRIVE MEMORY HARD DRIVE 500GB/1TB (7200RPM) 4.0 GB Installed /16GB Max 320GB / 500GB (7200 RPM) HARD DRIVE PORTS PORTS 500GB (7200RPM), 1Tb also available (2) Front USB 2.0, (3) Rear USB 2.0, Side: (2), USB 2.0 (2), Audio (1 on selected models. (Default 5 USB 2.0) as standard (1) input, 1 output) Rear: (4) USB 2.0 VGA, (1) DP Support Multi-Display (2) HDMI (1 input, 1 output) also available on selected models PORTS Front: (2) USB 2.0, (1) Microphone, OPTICAL STORAGE OPTICAL STORAGE (1) Headphone. Rear: (4) USB 3.0 Slim DVD Rambo available on DVD – Writer as standard, VGA, Display Port for selected models multidisplay & additional (2) USB 2.0 MONITOR (NOT INCLUDED) available on selected models.

MONITOR (NOT INCLUDED) Edge 92z: 21.5”/M92z: 23”. MONITOR (NOT INCLUDED) Touchscreen models are also Full range of Lenovo monitors Full range of Lenovo monitors available available with 17” to 30” screens available with 17” to 30” screens. WARRANTY WARRANTY WARRANTY *Please see below. *Please see below.

*WARRANTY: A minimum base of 3yrs return to base warranty is provided. Additional warranty options including 4yrs extension and Keep Your Drive are available.

18 Overview of SCC & NDNA

Specialist Computer Centres (SCC)

NDNA contract Under the NDNA framework SCC can provide Lenovo Desktops and Notebooks overview Lot 1 – Lenovo Desktop (including thin clients & workstations) Lot 2 – Lenovo Notebooks Lot 3 – One stop shop

Contract length NDNA commencing 1st August 2013 to 31st July 2016

Contracting Authority LUPC

Contact details [email protected] 0845 351 0968 ex.4501

Order address SCC, James House, Warwick Road, Birmingham. B11 2LE [email protected] Fax: 0121 766 0142

Warranty support Telephone: 0845 351 1947 details Website: http://support.lenovo.com/en_GB/

Delivery time Next day delivery on standard off the shelf products which are in stock 20 days for custom build products Newly launched standard off the shelf products may have a longer lead times

Trace & Track https://lifecycle.scc.com/ SCC Webshop

Track & trace https://lifecycle.scc.com/

Principal Contract Pat McIntosh Manager Email: [email protected] Tel: 0121 741 1234

Warranty support Customer Services/ETA’s/Returns Tel: 0845 351 1947 Email: [email protected] Website: http://support.lenovo.com/en_GB/ Tel: 0121 766 7000

Orders Accounts Email: [email protected] Email: [email protected] Tel: 0121 766 7000 Tel: 0121 766 7000

19 Meet the SCC Education team

General Contact details: T: 0121 766 7000 E: [email protected] Business hours: Mon-Fri 9am-5.30pm

Pat McIntosh Head of Education

E: [email protected] T: 0121 741 1234 M: 07976 013 360

Mark House Richard Brown Kieran Bharat External Client Manager – External Client Manager – Education Internal South South & Central Client Manager

E: [email protected] E: [email protected] E: [email protected] T: 07595 866 469 M: 07966 630 523 084T: 5 351 0968

Matthew Young Jacqueline Leitch Stephen Fisher Education Internal External Client Manager – Technical Account Manager - Client Manager Scotland South

E: [email protected] E: [email protected] E: [email protected] T: 0845 351 0968 T: 07773 219 025 T: 0759586 5704

20 Gary Molloy Assad Riaz Robert Avery External Client Manager – Education Internal External Client Manager - North East Client Manager Midlands and North E: [email protected] E: [email protected] E: [email protected] M: 07580 355 273 M: 07773 476973

Martin Bedford Technical Account Manager - North

E: [email protected] T: 07976 014538

21 Contact Details

SCC James House, Warwick Road, [email protected] +44 (0) 121 766 7000 www.scc.com Birmingham B11 2LE.