Operating Instructions Troubleshooting

1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper and Replacing Toner 7 Clearing Misfeeds 8 Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine. Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important Contents of this manual are subject to change without prior notice. In no event will the company be li- able for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes: Some illustrations in this manual might be slightly different from the machine. Certain options might not be available in some countries. For details, please contact your local dealer. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution: Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the metric version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source 220 - 240V, 50/60Hz, 4A or more. Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.87 “Power Connection”. Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed. ❖ About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided. ❖ General Settings Guide Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. ❖ Security Reference This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication. ❖ Copy Reference Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals. ❖ Facsimile Reference Explains Facsimile functions and operations. ❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations.

i ❖ Network Guide Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • Manuals for This Machine •Safety Information • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement •UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide • DeskTopBinder Introduction Guide •Auto Document Link Guide Note ❒ Manuals provided are specific to machine types. ❒ For “UNIX Supplement”, please visit our Web site or consult an authorized dealer. ❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine.

ii TABLE OF CONTENTS

Manuals for This Machine ...... i How to Read This Manual ...... 1 Symbols ...... 1 Name of Major Item...... 1 1. When the Machine Does Not Operate As Wanted Indicators...... 3 Panel Tone...... 4 When the Function Status Indicator Lights Up in Red...... 5 When You Have Problems Operating the Machine...... 6 When a Job Is Not Performed...... 9 2. Troubleshooting When Using the Copy Function When a Message Is Displayed...... 11 When You Cannot Make Clear Copies ...... 13 When You Cannot Make Copies As Wanted ...... 15 When Memory Is Full ...... 17 3. Troubleshooting When Using the Facsimile Function Adjusting the Volume ...... 19 When a Message Is Displayed...... 22 When You Cannot Send or Receive Fax Messages As Wanted ...... 29 When Memory Is Full ...... 33 When an Error Report Is Printed ...... 34 Turning Off the Main Power / In the Event of Power Failure...... 35 When an Error Occurs Using Internet Fax ...... 36 Error Mail Notification...... 36 Error Report (E-Mail)...... 36 Server-Generated Error E-mail ...... 36 4. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver ...... 37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 ...... 37 Windows XP Professional or Windows Server 2003...... 37 Windows XP Home Edition ...... 38 When a Message Is Displayed...... 39 Status Messages...... 39 Alert Messages ...... 40 Printing the Error Log ...... 42 When You Cannot Print...... 43 Other Printing Problems ...... 46

iii 5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ...... 53 When You Cannot Send Scanned Files ...... 54 When You Cannot Browse the Network to Send a Scanned File ...... 54 When the TWAIN Driver Cannot Be Started ...... 54 The Network Delivery Function Cannot Be Used...... 54 Operations Are Not Possible When Messages Appear ...... 55 When a Message Is Displayed...... 56 When a Message Is Displayed on the Display Panel...... 56 When a Message Is Displayed on the Client Computer...... 60 6. Adding Paper and Replacing Toner Loading Paper...... 65 Loading Paper into the Paper Trays ...... 66 Orientation-Fixed Paper or Two-Sided Paper ...... 67 Changing the Paper Size...... 70 Changing the Paper Size in the Paper Tray (Tray 1) ...... 70 Changing a Paper Size in the Optional Paper Tray Unit (Tray 2) ...... 73 Adding Toner...... 77 Replacing Toner...... 78 Sending Fax Messages When Toner Has Run Out ...... 79 Waste Toner...... 79 7. Clearing Misfeeds Removing Jammed Paper...... 81 8. Remarks Where to Put Your Machine ...... 85 Machine Environment ...... 85 Moving...... 86 Power Connection...... 87 Access to the Machine ...... 88 When Not Used for a Long Time...... 88 Maintaining Your Machine ...... 89 Cleaning the Exposure Glass...... 89 Cleaning the Exposure Glass Cover ...... 90 Cleaning the ARDF ...... 90 INDEX...... 91

iv How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find fur- ther relevant information. [ ] Indicates the names of keys that appear on the machine’s display panel. { } Indicates the names of keys on the machine’s control panel.

Name of Major Item

Major item of this machine is referred to as follows in this manual: • Auto Document Feeder capable of scanning both sides of a sheet → ARDF

1 2 1. When the Machine Does Not Operate As Wanted

This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators

This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures. h: Error indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See p.81 “Clearing Misfeeds”. B: Load Paper indicator Appears when paper-out condition occurs. See p.65 “Loading Paper”. D: Add Toner indicator Appears when toner runs out. See p.77 “Adding Toner”.

3 When the Machine Does Not Operate As Wanted Panel Tone

The following table explains the various beep patterns that the machine produc- 1 es to alert users about machine conditions. Beep pattern Meaning Cause Two long beeps. Machine has warmed After cooling or being switched on, the up. machine has fully warmed up and is ready for use. Single short beep. A valid operation is ac- A control panel key was pressed, the cepted. machine was switched on, or a document was placed on the ARDF. Five short beeps repeated Strong alert. Machine requires user attention. Paper five times. might have jammed or toner might need replenishing.

Note ❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed. Reference For details about enabling or disabling beep alerts, see “General Features”, General Settings Guide.

4 When the Function Status Indicator Lights Up in Red When the Function Status Indicator Lights Up in Red

If a function key is lit in red, press the key to switch to the screen for the corre- 1 sponding function, and then follow the message that appears.

Problem Cause Solution Documents and reports There is no copy paper left. Add more paper. See p.65 “Load- are not printed out. ing Paper”. An error has occurred. The function whose indicator is lit Record the code number shown is defective. in the display and contact your service representative. See “When a Message Is Displayed” of each chapter. You can use other functions normally. The machine is unable to A network error has occurred. • Check the displayed message connect to the network. and take an appropriate action. See “When a Message Is Displayed” of each chapter. • Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide. • Contact the administrator. • When the function key is still lit in red, even if you take the measures above, contact your service representative.

Note ❒ If an error occurs in the function you are using, check the message that appears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function. Reference p.11 “Troubleshooting When Using the Copy Function” p.19 “Troubleshooting When Using the Facsimile Function” p.37 “Troubleshooting When Using the Printer Function” p.53 “Troubleshooting When Using the Scanner Function”

5 When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine

1 The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed.

Problem Cause Solution “Please wait.” This message appears when you Wait for the machine to get ready. appears. turn on the operation switch or change the toner bottle. “Please wait.” If the machine has not been in use Wait for the machine to get ready. appears. for a long time, it may take longer than normal to print or start up when switched on. Although the copier Functions other than the copier Wait a little longer. screen appears when function are not yet ready. the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Facsimile} or {Scan- ner} key. The machine has just Functions other than the copier Wait a little longer. been turned on and the function are not yet ready. Time User Tools screen is required varies by function. displayed, but the User Functions appear in the User Tools menu has items Tools menu when they become missing. ready for use. The display is difficult Screen contrast is not adjusted. Adjust the screen's contrast so to see. that you can see the display panel properly. See “General Features”, General Settings Guide. The display is off. The machine is in Energy Saver Turn on the operation switch. mode. The display is off. The operation switch is turned Turn on the operation switch. off. Nothing happens The main power switch is turned Turn on the main power switch. when the operation off. switch is turned on. The operation switch The machine is communicating Check if the machine is communi- indicator continues with external equipment. cating with a computer. blinking and does not turn off when pressed.

6 When You Have Problems Operating the Machine

Problem Cause Solution Original images are You may have loaded the paper Load paper correctly. Load paper printed on the reverse incorrectly. into Tray 1-2 with the print side side of the paper. up, and into the bypass tray with the print side down. See p.67 “Orientation-Fixed Paper or 1 Two-Sided Paper”. Misfeeds occur frequently. Copy paper size setting is not correct. Set the proper paper size. See “Tray Paper Settings”, General Settings Guide and “Copy Pa- per”, About This Machine. Misfeeds occur frequently. The tray's end fence may not be Check the end fence is set proper- set properly. ly. See p.70 “Changing the Paper Size”. An error message re- When a misfeed message ap- Clear misfed paper, and then mains, even if misfed pears, it remains until you open open and close the cover. See p.81 paper is removed. and close the cover as required. “Removing Jammed Paper”. Paper is still jammed in the tray. Cannot print in duplex You cannot use paper in the by- For duplex printing, select Tray 1- mode. pass tray for duplex printing. 2 in the copier mode or with the printer driver. Cannot print in duplex You have selected a tray that is set Select a paper tray in [Tray Paper mode. to [Off] for duplex printing in [Tray Settings] under [System Settings], Paper Settings] under [System Set- and then press [OK]. Then, select tings]. [No Display (Plain Paper)] or [Recy- cled Paper] for Paper Type, press [Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide. The user code entry Users are restricted by user man- Enter the user code (up to eight screen is displayed. agement. digits), and then press the {OK} or {q} key. The Authentication Basic Authentication, Windows Enter your login user name and screen appears. Authentication, LDAP Authenti- user password. See “When the cation or Integration Server Au- Authentication Screen is Dis- thentication is set. played”, About This Machine. “Temperature The temperature inside the ma- Locate the machine in an environ- Alert. Turn chine is too high or too low. ment where the temperature remain power off, mains between 10 and 32°C. See adjust room p.85 “Where to Put Your Ma- temp. and wait a chine”. while before restarting.” appears, and printing is disabled. “You do not have The use of the function is restrict- Contact the administrator. privileges to ed to authenticated users only. use this function.” appears. 7 When the Machine Does Not Operate As Wanted

Problem Cause Solution Authentication failed. The entered login user name or Ask the administrator for the cor- password is not correct. rect login user name and password. Authentication failed. Cannot access the authentication Contact the administrator. 1 server when using Basic Authenti- cation, Windows Authentication, LDAP Authentication, or Integra- tion Server Authentication.

Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

8 When a Job Is Not Performed When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function. 1 If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”. ❖ Combination Chart

Mode after you select Copy Facsimile Printer Scanner Transmission Reception Print TWAIN

Mode before you Using the control panel control the Using Copying Scanning an Original for Memory Transmission Memory Transmission Immediate Transmission Reception Memory Data Received Printing Receive Data Printing panel control the Using Scanning Scanning select Transmission Operation Using the control panel ×× × Copying ×× *1 *1 *1 ×

Copy Transmission Operation ×× × × Scanning an Original for ×××× × ××× Memory Transmission Memory Transmission ××× × Immediate Trans- ××××××× ×××

Transmission mission Memory Reception ××× × Printing Received *2 *2 *2 ×× Data Facsimile Reception Receive Data Printing Printer Print Using the control ××× panel Scanning *1 *1 *1 ×××

Scanner Scanning ×××××××× ××× TWAIN …means that these functions can be used together. …means that you can interrupt the current job with the function keys to proceed to a subsequent job. …means that another job will automatically start after the current job is finished. ×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together). *1 You can scan a document once the preceding job documents are all scanned. *2 During parallel reception, any subsequent job is suspended until reception is completed. 9 When the Machine Does Not Operate As Wanted

Note ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, 1 see “General Features”, General Settings Guide. ❒ While printing is in progress, scanning a document using another function may take more time.

10 2. Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here, see “When You Have Problems Operat- ing the Machine”.

Message Cause Solution Cannot dup. copy Duplex mode does not support Duplex mode supports the fol- this size. the selected paper size. lowing paper sizes: A4L, B5 1 1 JISL, 8 /2"×14"L, 8 /4"×14"L, 1 1 8 /2"×11"L, 8 /2"×13"L, 1 1 1 8 /4"×13"L, 7 /4"×10 /2"L, 16KL. Select one of these sizes. Cannot sort this The specified paper size is not This message appears when the size. available with the Sort function. bypass tray is selected. Use copy paper that is not longer than 356 mm. Size error in The specified paper size is not avail- This message appears when the Combine mode. able with the Combine function. bypass tray is selected. Use copy paper that is not longer than 356 mm. Cannot select The specified function is not Select a paper tray other than the Bypass Tray in available with the bypass tray. bypass tray. current setting. Original with The specified custom length is not Do not place originals that are this length can- available for duplex printing longer than 356 mm. not be duplex from the ARDF (e.g., 2 Sided → 2 scanned. Sided, 2 Sided → 1 Sided, 2 Sided → Combine). Max. number of The number of copies exceeds the You can change the maximum sets is nn. maximum copy quantity. copy quantity. See “Copier Fea- tures”, General Settings Guide. Cannot copy. The scanner function is in use. Cancel the current scan job. To do Original is be- this, press the {Clear/ Stop} key on ing scanned by the scanner screen to display the another func- message “Clear/Stop key tion. was pressed. Stop scanning?”, and then press [Stop]. 11 Troubleshooting When Using the Copy Function

Message Cause Solution You do not have The use of this function is restrict- Contact the administrator. privileges to ed to authentified users only. use this function. Authentication The entered login user name or Ask the administrator for the correct failed. password is not correct. login user name and password. 2 Authentication Cannot access the authentication Contact the administrator. failed. server when using Basic Authenti- cation, Windows Authentication , LDAP Authentication, or Integra- tion Server Authentication.

Reference p.6 “When You Have Problems Operating the Machine”

12 When You Cannot Make Clear Copies When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Cause Solution Copies appear dirty. Image density is too dark. Adjust the image density. See “Adjusting Image Density”, Copy Reference. 2 Copies contain blots or The machine is not on a level surface. Place the machine on a stable and are patchy. level surface. Make sure the machine's environment meets requirements. See p.85 “Where to Put Your Ma- chine”. Copies contain blots or The paper is creased, curled, or Smooth out the wrinkles from the are patchy. has blemishes. paper, or replace it. See “Copy Pa- per”, About This Machine. If paper comes out curled, adjust the Output Tray. See “Originals”, Copy Reference. Copies contain blots or Image density is too light. Adjust the image density. See are patchy. “Adjusting Image Density”, Copy Reference. Copies contain blots or The paper is damp. Use paper that has been stored in are patchy. the recommended temperature and humidity condition. See “Copy Pa- per”, About This Machine. Copies are too dark or The correct paper type settings Check the paper loaded on the too light. are not made. paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine. Copies are too dark or The image was not printed on a Before printing on special paper, too light. suitable surface. check its surface carefully. Print- ing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine. Copies are dirty. Use of non-recommended toner Use manufacturer-genuine toner. can result in loss of print quality Contact your service representative. and other problems. The reverse side of an Image density is too dark. Adjust the image density. See original image is copied. “Adjusting Image Density”, Copy Reference.

13 Troubleshooting When Using the Copy Function

Problem Cause Solution A shadow appears on Image density is too dark. Adjust the image density. See copies if you use past- “Adjusting Image Density”, ed originals. Copy Reference. Change the orientation of the original. Put mending tape on the pasted area. The same copy area is The exposure glass or ARDF is Clean them. See p.89 “Maintain- 2 dirty whenever mak- dirty. ing Your Machine”. ing copies. Copies are too light. Image density is too light. Adjust the image density. See “Adjusting Image Density”, Copy Reference. Copies are too light. The paper is damp or rough. Use the recommended paper. A light copy may result when you use damp or rough grain paper. Copies are too light. The toner bottle is almost empty. Add toner. See p.77 “Adding Toner”. Parts of images are not The original is not placed correctly. Place originals correctly. See “Plac- copied. ing Originals”, Copy Reference. Parts of images are not The correct paper size is not selected. Select the proper paper size. copied. White lines appear. The exposure glass or scanning Clean them. See p.89 “Maintain- glass is dirty. ing Your Machine”. Copies are blank. The original is not placed correctly. When using the exposure glass, place originals face down. When using the ARDF, place them face up. See “Placing Originals”, Copy Reference. A moiré pattern is pro- Your original has a dot pattern Place the original on the exposure duced on copies. image or many lines. glass at a slight angle.

Black spots appear on Because of high humidity, the Place the print on the exposure glass the copy of a photo- photographic print has stuck to in either of the following ways: graphic print. the exposure glass. • Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency. • Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or ARDF open when copying.

14 When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted

This section describes causes and remedies when copy results are not as expected. ❖ Basic

Problem Cause Solution 2 Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of the machine. upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine. Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa- per”, About This Machine. Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See “Copy Paper”, About This Ma- chine. Misfeeds occur frequently. The copy paper is wrinkled or has Use recommended paper. Use pa- been folded/creased. per that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine. Misfeeds occur frequently. Printed paper is used. Use recommended paper. Do not reuse copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine. Copy paper becomes The paper is damp. Use paper that has been stored in creased. the recommended temperature and humidity condition. See “Copy Pa- per”, About This Machine. Copy paper becomes The paper is too thin. Use recommended paper. See “Copy creased. Paper”, About This Machine. You cannot combine Selected functions cannot be used Check the combination of func- several functions. together. tions and make the settings again. See “Combination Chart”, Copy Reference. Print is slanted. The side fences in the paper tray Make sure the side fence is is not locked. locked. See p.70 “Changing the Paper Size”. Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.65 “Loading Paper”. Print is slanted. The machine's cover is open. Make sure the right and lower right covers are properly closed.

15 Troubleshooting When Using the Copy Function

❖ Edit

Problem Cause Solution When using the Duplex You set a wide erased margin. Set a narrower margin with User Margin function, parts Tools. You can set the width be- of the original image tween 0 - 50 mm (0" - 2"). are not copied. See “Copier Features”, General Settings Guide. 2 When using the Duplex There is a lack of margin space on Set a narrower margin with User Margin function, parts the opposite side of the binding Tools. You can set the width be- of the original image position. tween 0 - 50 mm (0" - 2"). are not copied. See “Copier Features”, General Settings Guide.

❖ Combine

Problem Cause Solution When using Combine, You specified a reproduction ra- When you specify a reproduction parts of the image are tio that does not match the sizes ratio using the Manual Paper Se- not copied. of your originals and copy paper. lect function, make sure that the ratio matches your originals and the copy paper. (Select the correct reproduction ratio before using the Combine function.) When using Combine, Your originals are not identical in Use originals that are identical in parts of the image are size and direction. size and direction. not copied. Copies are not in cor- You placed the originals in the in- When placing a stack of originals rect order. correct order. in the ARDF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.

16 When You Cannot Make Copies As Wanted

❖ Duplex

Problem Cause Solution Cannot print in duplex You may have loaded paper on Remove paper loaded on the by- mode. the bypass tray. pass tray. Load paper in Tray 1 - 2. Cannot print in duplex You have loaded paper exceeding Change the paper. mode. 90 g/m2. Cannot print in duplex You have selected a tray that is set Select a paper tray in [Tray Paper 2 mode. to [Off] for duplex printing in Settings] under [System Settings], [Tray Paper Settings] under [System and then press [OK]. Then, select Settings]. [No Display (Plain Paper)] or [Recy- cled Paper] for Paper Type, press [Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide. Order of copies is not You placed the originals in the in- When placing a stack of originals correct. correct order. in the ARDF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied. When using Duplex, You placed the originals in the Place the original in the correct copy is made Top to wrong orientation. orientation. See “Original Orien- Bottom even though tation”, Copy Reference. [Top to Top] is selected. Parts of the original im- The margin is too wide. Set a narrower margin with User age are not copied. Tools. See “User Tools Menu (Cop- ier Features)”, Copy Reference. Parts of the original im- There is a lack of margin space on Set a narrower margin with User age are not copied. the opposite side of the binding Tools. See “User Tools Menu (Cop- position. ier Features)”, Copy Reference.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution Press [Resume] The machine checks if the remain- To continue copying, remove all to scan and copy ing originals should be copied, af- copies, and then press [Resume]. remaining orig- ter the scanned original has been To stop copying, press [Stop]. inals. printed.

17 Troubleshooting When Using the Copy Function

18 3. Troubleshooting When Using the Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume

The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖ On Hook Mode Heard when the {On Hook Dial} key is pressed. ❖ At Transmission Heard when immediate transmission is performed. ❖ At Reception Heard when the machine receives a document. ❖ At Dialing Heard after pressing the {Start} key, until the line connects to the destination. ❖ At Printing Heard when a received document is printed. A Press the {User Tools/Counter} key.

ARK004S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

19 Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

E Select the item you want to adjust using {U} or {T}, and then press the {OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel the setting and the display returns to that of step E. G Press the {User Tools/Counter} key.

ARK004S

The standby display appears.

20 Adjusting the Volume

Note ❒ You can also adjust the On Hook volume when you press the {On Hook Di- al} key. See “On Hook Dial”, Facsimile Reference. ❒ If the extended security function prevents you from changing this setting, contact the administrator. ❒ You can set the volume level to between 0 and 7.

21 Troubleshooting When Using the Facsimile Function When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution Error occurred, A document jam occurred during Press [Exit], and then resend the and trans. was Immediate Transmission. There pages that have not been sent. cancelled. may be a problem with the ma- If the error reoccurs frequently, chine or the telephone line (for ex- contact your service representa- 3 ample, noise or cross talk). tive. Put original Original jammed during Memory Place originals that have not been back, check it Transmission. scanned on the exposure glass or and press Start ARDF again. key. LFunc. Problems There is a problem with the fax. Record the code number shown Data will be in- in the display and contact your itialized. service representative. Other functions can be used. Memory is full. The memory is full. If you press [Exit], the machine re- Scanning will be turns to standby mode and starts stopped and only transmitting the pages that have scanned page(s) been stored. will be stored. Cannot send fax The machine is scanning an origi- Before sending the fax, cancel the as scanner is in nal under another function. current scan job under the other use by another function. To do this, press the function. {Clear/Stop} key on the control panel to display the message “Clear/Stop key was pressed. Stop scanning?”, and then press [Stop]. Updating the The destination list is being up- Wait with the main power switch settings... Re- dated from the network using on. The machine will enter stand- select SmartDeviceMonitor for Admin by mode after it exits from RDS dest./func- or Web Image Monitor. mode. tions after up- date finishes. Updating desti- The destination list is being up- Wait until the message disap- nation list. Re- dated from the network using pears. Do not switch off the pow- select SmartDeviceMonitor for Admin er while this message is destination(s) or Web Image Monitor. displayed. Depending on the or sender's name number of destinations to be up- later. dated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

22 When a Message Is Displayed

Message Cause Solution You do not have Use of this function is restricted. Contact the administrator. privileges to use this function. Authentication Wrong login user name or password. Confirm correct login user name failed. or password. Authentication Authentication is not possible Contact the administrator. failed. from this machine. Connection with A network error has occurred and Try the operation once more. If LDAP server has connection has failed. the message is still shown, the 3 failed. Check network may be crowded. Check the server sta- the information of [System Set- tus. tings]. See “Administrator Tools”, General Settings Guide. LDAP server The entered user name or pass- Make settings correctly for the auth. has word does not match that speci- user name and the password for failed. Check fied for LDAP server LDAP server authentication. the settings. authentication. Exceeded max. The number of search results has Search again after changing the number of search exceeded the maximum number search conditions. results which of items that can be displayed. can be displayed. Max.: nnn (A figure is placed at n.) LDAP server A network error has occurred and Try the operation once more. If search timed connection has failed. the message is still shown, the out. Check the network may be crowded. Check server status. the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide. Specified group The specified group contains To select destinations for sending contains some some destinations for sending by by e-mail, press [Select] for the invalid dest. Do e-mail and some destinations for message displayed on the e-mail you want to se- sending by Scan to Folder. screen. To select destination for lect only valid sending by Scan to Folder, press dest.? [Select] for the message displayed on the Scan to Folder screen. Sender's name is The sender has not been specified. A sender's name should be speci- not selected. fied before sending e-mail. Send Specify send- e-mail after specifying the sender's name. er's name.

23 Troubleshooting When Using the Facsimile Function

Message Cause Solution Check whether The alias telephone number you • Check the alias telephone there are any entered is already registered on number is correctly pro- network prob- the gatekeeper by another device. grammed using the Web Im- lems. age Monitor. See the Web Image Monitor's Help. {13-10} • Contact your network administrator. Check whether Cannot access gatekeeper. • Use your Web Image Monitor there are any to check the gatekeeper ad- network prob- dress is correctly pro- 3 lems. grammed. See the Web Image Monitor's Help. {13-11} • Contact your network administrator. Check whether Registering of user name is reject- • Use your Web Image Monitor there are any ed by the SIP server. to check the SIP server ad- network prob- dress and user name are cor- lems. rectly programmed. See the Web Image Monitor's Help. {13-17} • Contact your network administrator. Check whether Cannot access the SIP server. • Use your Web Image Monitor there are any to check the SIP server ad- network prob- dress is correctly pro- lems. grammed. See the Web Image Monitor's Help. {13-18} • Contact your network administrator.

24 When a Message Is Displayed

Message Cause Solution Check whether Cannot find the DNS server, SMTP • Check that the DNS server there are any server or folder for forwarding. IPv4 address is correctly pro- network prob- grammed using Web Image lems. Monitor. See the Web Image Monitor's Help. {14-01} • Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. 3 • Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the folder for transfer is correctly specified. • Check that the computer in which the folder for transfer is specified is operating correctly. • Check that the LAN cable is correctly connected to the machine. • Check the network connection and radio wave status. • Contact your network administrator.

25 Troubleshooting When Using the Facsimile Function

Message Cause Solution Check whether E-mail transmission was refused • Check that the user name and there are any by SMTP authentication, POP be- password for SMTP authenti- network prob- fore SMTP authentication or login cation or POP before SMTP lems. authentication of the computer in authentication are correctly which the folder for forwarding is programmed from [File Trans- {14-09} specified. fer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. 3 • Check that the user name and password of the E-mail Ac- count are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Set- tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. • Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed. • Check that the folder for forwarding is correctly specified. • Check that the computer in which the folder for forwarding is specified is correctly operated. • Contact your network administrator. Check whether No machine e-mail address is • Check that the machine's e- there are any programmed. mail address is correctly pro- network prob- grammed from [File Transfer] lems. under [System Settings]. See “File Transfer”, General Set- {14-33} tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. • Contact your network administrator.

26 When a Message Is Displayed

Message Cause Solution Check whether No POP3/IMAP4 server address • Check that the host name or there are any is programmed. IPv4 address of the network prob- POP3/IMAP4 server is cor- lems. rectly programmed using the Web Image Monitor. See the {15-01} Web Image Monitor's Help. • Contact your network administrator. Check whether Cannot log on to the • Check that the user name and there are any POP3/IMAP4 server. password of the E-mail Ac- network prob- count are correctly pro- 3 lems. grammed using [File Transfer] under [System Settings]. See {15-02} “File Transfer”, General Set- tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. • Contact your network administrator. Check whether No machine e-mail address is • Check that the machine's e- there are any programmed. mail address is correctly pro- network prob- grammed using [File Transfer] lems. under [System Settings]. See “File Transfer”, General Set- {15-03} tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. • Contact your network administrator. Check whether Cannot find the DNS server or • Check that the DNS server there are any POP3/IMAP4 server. IPv4 address is correctly pro- network prob- grammed using Web Image lems. Monitor. See the Web Image Monitor's Help. {15-11} • Check that the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check the network connection and radio wave status. • Check that the LAN cable is correctly connected to the machine. • Contact your network administrator.

27 Troubleshooting When Using the Facsimile Function

Message Cause Solution Check whether Cannot log on to the • Check that the user name and there are any POP3/IMAP4 server. password of the E-mail Ac- network prob- count are correctly pro- lems. grammed from [File Transfer] under [System Settings]. See {15-12} “File Transfer”, General Set- tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im- age Monitor's Help. • Check that the user name and 3 password for POP before SMTP authentication are correctly programmed from [File Transfer] under [System Set- tings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. • Contact your network administrator.

Note ❒ If “Check whether there are any network problems.” appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect the machine to the network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters. Otherwise, you cannot check the status of the network connection. ❒ If the paper tray runs out of paper, “Out of paper. Load it, then press [Exit].” appears on the display, add more paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Setting”, General Settings Guide.

28 When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception

Problem Cause Solution Both transmission and The modular cable may be dis- Make sure that the modular cable reception are impossible. connected. is correctly connected. See “Con- 3 necting the Machine to a Tele- phone Line and Telephone”, General Settings Guide. Both transmission and The terminal adaptor setting is in- Check the setting. reception are impossible. correct.

❖ Transmission

Problem Cause Solution Document appears The original was placed upside Place it correctly. See “Placing blank at the other end. down. Originals”, Facsimile Reference. Transmission failed The size of the Internet fax docu- Set [Maximum E-mail Size] under [E- due to a “maximum e- ment exceeds the maximum e- mail Settings] to [Off], or set the mail size” error. mail size specified on the ma- maximum e-mail size to a larger chine. value. Then, re-send the document. See “E-mail Settings”, Gen- eral Settings Guide. LAN-Fax Driver does The entered login user name, Check your login user name, not work. password, or driver encryption password, or driver encryption key is incorrect. key, and enter them correctly. Contact the administrator. LAN-Fax Driver does A high security level is set by the Contact the administrator. not work. extended security function. Cannot cancel a Memo- The document is being scanned. Press the {Clear/Stop} key. See ry Transmission. “Canceling a Transmission”, Fac- simile Reference. Cannot cancel a Memo- The document is being sent or it is Press the {Clear/Stop} key. See ry Transmission. in standby. “Canceling a Transmission”, Fac- simile Reference. Cannot cancel an Im- -Press the {Clear/Stop} key. See mediate Transmission. “Canceling a Transmission”, Fac- simile Reference.

29 Troubleshooting When Using the Facsimile Function

Problem Cause Solution Cannot cancel Internet -Press the {Clear/Stop} key. See Fax transmission. “Canceling a Transmission”, Fac- simile Reference. Canceling Internet Fax transmission is possible only during scanning. It is impossible during communication. Although a group spec- The number of specified destina- A maximum of 100 parties can be ification was set for the tions exceeds the maximum specified for a group. Check if following, reception number that can be specified as a there are over the specified num- 3 was not possible. group. bers registered in the address Forwarding, Forward- book. If a group was registered in ing of Special Sender, another group, transmission is Email TX Result, rout- canceled but an error message ing email received via does not appear. See “Registering SMTP. Names to a Group”, General Set- tings Guide.

❖ Reception

Problem Cause Solution The machine failed to print If this happened when the Re- • Load paper into the paper received fax documents. ceive File indicator was lit, the pa- tray. per or toner might have run out, •Add toner. making printing impossible. See “Substitute Reception”, Fac- simile Reference. The machine failed to print When the B Load Paper indica- Load paper into the paper tray. received fax documents. tor is lit. See p.65 “Loading Paper”. Reception is impossi- The toner has run out. Replace the toner bottle. See p.78 ble, but transmission is “Replacing Toner”. possible. Reception is possible, but The terminal adaptor setting is in- Check the setting. transmission is impossible. correct. Transmission is possible, The terminal adaptor setting is in- Check the setting. but reception is impossible. correct.

30 When You Cannot Send or Receive Fax Messages As Wanted

❖ Printing

Problem Cause Solution Print is slanted. The tray's side fences may not be Check the side fences are locked. locked. See p.70 “Changing the Paper Size”. Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.65 “Loading Paper”. Print is slanted. The machine's cover is open. Make sure the right and lower right covers are properly closed. Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of the machine. upper limit markings on the side 3 fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine. Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Pa- per”, About This Machine. Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See “Copy Paper”, About This Machine. Misfeeds occur frequently. The copy paper is wrinkled or has Use recommended paper. Use pa- been folded/creased. per that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine. Copy paper becomes Printed paper is used. Use recommended paper. Do not creased. reuse copy paper that has been already printed onto. See “Copy Paper”, About This Machine. Copy paper becomes The paper is damp. Use paper that has been stored in creased. the recommended temperature and humidity condition. See “Copy Pa- per”, About This Machine. Copy paper becomes The paper is too thin. Use recommended paper. See creased. “Copy Paper”, About This Machine. Printed images contain The machine is not on a level surface. The machine must be placed on a blots or are patchy. stable and level surface. Check the environment of location to select an appropriate location. See p.85 “Where to Put Your Machine”. Printed images contain The paper is creased, curled, or Straighten the paper if curled. Re- blots or are patchy. has blemishes. place it if wrinkled or damaged. See “Copy Paper”, About This Machine.

31 Troubleshooting When Using the Facsimile Function

Problem Cause Solution The image is too dark The correct paper type settings Check the paper loaded on the or too light. are not made. paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine. The image is too dark Using toner bottles not recom- Use only toner bottles recom- or too light. mended by the supplier or refill- mended by the supplier. ing the toner bottle may degrade the print quality or cause a mal- function. 3 Background of received Image density is too dark. Adjust scan density. See “Image images appears dirty. Density (Contrast)”, Facsimile Images from the back of Reference. the page appear. Printed or sent images The exposure glass or ARDF is Clean them. See p.89 “Maintain- are spotty. dirty. ing Your Machine”. Received image is too When using moist, rough, or Only use recommended paper. light. processed paper, areas of print See “Copy Paper”, About This may not be fully reproduced. Machine. Received image is too The paper is damp. Use paper that has been stored in light. the recommended temperature and humidity condition. See “Copy Pa- per”, About This Machine. Received image is too • The image density has been • Increase the scanning density. light. set too low. See “Image Density (Con- • The original of the transmitted trast)”, Facsimile Reference. fax was printed on paper that • Ask the sender to reprint the is too thin. original on thicker paper and fax it again. Received image is too When the D Add Toner indicator Replace the toner bottle soon. See light. is lit, toner is beginning to run out. p.78 “Replacing Toner”. Other fax machine's When a destination is pro- Use ASCII characters (for exam- name is not correctly grammed in the Address Book ple: a-z, 0- 9). printed or displayed. using SmartDeviceMonitor for Admin or Web Image Monitor, in some languages, the programmed destination may not be printed or displayed correctly.

32 When You Cannot Send or Receive Fax Messages As Wanted

❖ Others

Problem Cause Solution All fax documents All fax documents are lost from If any documents have been lost stored in memory have memory if the machine remains for this reason, a Power Failure been lost. Those docu- unpowered for approximately 12 Report is automatically printed ments include ones hours or longer. when the machine is turned on. If stored through Memory fax documents stored for Memo- Transmission/Recep- ry Transmission have been lost, tion, Memory Lock, and check the destinations and resend Substitute Reception. the documents. If fax documents received through Memory, Mem- ory Lock or Substitute Reception 3 have been lost, ask the senders to resend the documents. See p.35 “Turning Off the Main Power / In the Event of Power Failure”. The following func- This function is made unavailable Contact the administrator. tions are not available: by the enhanced security function. Forwarding, routing email received via SMTP.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution Exceeded max. The memory is full. If you press [Exit], the machine re- memory capacity. turns to standby mode and starts Do you want to transmitting the stored pages. send the scanned data?

33 Troubleshooting When Using the Facsimile Function When an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document. Note ❒ If an error happens frequently, contact your service representative. 3 ❒ The “Page” column gives the total number of pages. The “Page not sent” or “Page not received” column gives the number of pages not sent or received successfully. ❒ You can display a destination with the User Parameters. See “Parameter Set- ting”, General Settings Guide. ❒ You can display a sender name with the User Parameters. See “Parameter Set- ting”, General Settings Guide.

34 Turning Off the Main Power / In the Event of Power Failure Turning Off the Main Power / In the Event of Power Failure

This section describes the machine status when the power is turned off or if the power fails. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

Important 3 ❒ Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the memory may be damaged and failure could result. ❒ Turn off the main power switch before pulling out the plug. If you pull out the plug with the switch on, the memory may be damaged and failure could result. ❒ Make sure that 100% is shown on the display before you unplug the machine. If a lower value is shown, some data is currently present in memory. ❒ Right after a power failure, the internal battery needs to be sufficiently re- charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 5 days after the power loss. Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about 12 hours because the main power switch is turned off, there is a power cut, or the power cord is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Trans- mission/Reception, Memory Lock, or Substitute Reception. If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored. This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

35 Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax

This section describes reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified. 3 Note ❒ You can select to send Error Mail Notification with User Parameters. See “Pa- rameter Setting”, General Settings Guide. ❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed by the machine. ❒ If an error occurs when e-mail is received via SMTP, the SMTP server sends error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address). Note ❒ After server-generated error e-mail is printed, the first page of the sent document is printed.

36 4. Troubleshooting When Using the Printer Function

This chapter describes likely causes of and possible solutions for printer function problems. When a Message Is Displayed during Installation of the Printer Driver

This section describes what to do if a message appears when installing the printer driver. The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 95/98/Me, Windows 2000 or Windows NT 4.0

This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0.

A On the [Start] menu, point to [Settings], and then click [Printers].

B Double-click the Add Printer icon.

C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Windows XP Professional or Windows Server 2003

This section describes the procedure under Windows XP Professional or Win- dows Server 2003. A On the [Start] menu, click [Printers and Faxes].

B Click [Add a printer].

C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

37 Troubleshooting When Using the Printer Function

Windows XP Home Edition

This section describes the procedure under Windows XP Home Edition. A On the [Start] menu, click [Printers and Faxes].

B Click [Add a Printer].

38 When a Message Is Displayed When a Message Is Displayed

This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning On the Power”, About This Machine.

Status Messages

This section describes the machine status messages. Message Status 4 Ready This is the default ready message. The machine is ready for use. No action is required. Printing... The machine is printing. Wait a while. Waiting... The machine is waiting for the next data to print. Wait a while. Offline The machine is offline. To start printing, switch the machine online by pressing the {Online} Key. Please wait. This message may appear for a few seconds. It means the machine is initializing or executing maintenance operations. Wait a while. Resetting Job... The machine is resetting the print job. Wait until “Ready” appears on the display panel. Setting change... The machine settings are being changed. Wait a while. Hex Dump Mode In Hex Dump mode, the machine prints received data in hexadecimal format. Turn off the machine after printing, and then turn back on. Hex Dump mode is used for advanced troubleshooting.

39 Troubleshooting When Using the Printer Function

Alert Messages

This section describes the machine alert messages.

Message Cause Solution Problem:Wire- An error may have occurred in Turn off the main power switch, less card the IEEE 802.11b card. and back on again. If the message appears again, contact your sales or service representative. Problem:Wire- An error may have occurred in Turn off the main power switch, less board the IEEE 802.11b board. and back on again. If the message appears again, contact your sales or service representative. Paper Tray is in The specified paper tray is in use Wait until the other function has 4 use. by another function, such as the finished using the specified paper copier function. tray. Tray # Error An error has occurred with the Press [JobReset] to change the pa- paper tray. per tray settings, or press [Form- # indicates the tray number. Feed] to select another paper tray and print using that. USB Error An error has occurred in the USB Turn off the main power switch, interface. and back on again. If the message appears again, contact your sales or service representative. Duplex mode is The selected paper tray has not been Press [JobReset] to change the pa- in off position configured for duplex printing. per tray settings or do single-sid- for Tray # # indicates the tray number. ed printing. For details about the tray settings, see General Settings Guide. Ethernet Board An error has occurred in the Eth- Turn off the main power switch, Error ernet board. and back on again. If the message appears again, contact your sales or service representative. NV-RAM Error An error has occurred in the machine. Turn off the main power switch, and back on again. If the message appears again, call your sales or service representative. Authentication • The login user name or pass- • Check your login user name failed. word entered is incorrect. and password. • The machine currently cannot • Contact the administrator. perform authentication. Parallel I/F Er- An error has occurred in the par- Contact your service representative. ror allel interface board. Printer Font Er- An error has occurred in the font Turn off the main power switch, ror. settings. and back on again. If the message appears again, contact your sales or service representative. 40 When a Message Is Displayed

Message Cause Solution Memory Overflow Maximum capacity of PCL or Reduce the value of [Resolution] in PostScript 3 list display has been the printer driver, or select [Font exceeded. Priority] from [Memory Usage] in [System] (see “Printer Features”, General Settings Guide). If this message continues to appear after taking these steps, decrease the number of files sent to the machine.

41 Troubleshooting When Using the Printer Function

Printing the Error Log

If files could not be printed due to printing errors, print the error log to identify the problem.

A Press the {User Tools/Counter} key.

ARK004S

B Select [Printer Features] using {U} or {T}, and then press the {OK} key.

C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

D Select [Error Log] using {U} or {T}, and then press the {OK} key.

An error log is printed. Note ❒ The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the earliest error is deleted. You can check any of these print jobs for error log information. ❒ If the main power switch is turned off, the log is deleted.

42 When You Cannot Print When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing does not start. The machine is set to “Offline”. Press the {Online} key. Printing does not start. The cause is displayed on the dis- Check the error message or warn- play panel. ing status on the display panel and take the required action. See p.39 “When a Message Is Dis- 4 played”. Printing does not start. The interface cable was connected Connect the interface cable before after the machine was turned on. turning on the machine. Printing does not start. The interface cable is not connect- Connect the interface cable se- ed correctly. curely. If it has a fastener, fasten that securely as well. See “Con- necting to the Interfaces”, Gener- al Settings Guide. Printing does not start. The appropriate interface cable is The type of interface cable you not used. should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Set- tings Guide. Printing does not start. If an extended wireless LAN is To check signal status, press the used, failure to print might result {User Tools/Counter} key, and then from a weak wireless signal. select [System Settings] using {U} or {T}. On [Interface Settings], select [IEEE 802.11b], and then press [Wireless LAN Signal] using {U} or {T}. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in infrastructure mode.) Printing does not start. If the machine is operating in an Check using the machine's dis- extended wireless LAN, the SSID play panel that the SSID is cor- settings are incorrect. rectly set. See “Network Settings”, General Settings Guide.

43 Troubleshooting When Using the Printer Function

Problem Cause Solution Printing does not start. If the machine is operating in an Check access point settings when extended wireless LAN, the re- in infrastructure mode. Depending ceiver's MAC address may be on the access point, client access preventing communication with may be limited by MAC address. the access point. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients. Printing does not start. The extended wireless LAN has Confirm the orange LED is lit, not started. and the green LED is lit or blinks during transmission. Printing does not start. Advanced encryption has been set Check the settings of the Extended Se- using the Extended Security function. curity function with the administrator. 4 Printing does not start. The login user name, password, or Check the login user name, password, driver encryption key is invalid. or driver encryption key is correct. The Data In indicator If the Data In indicator is unlit or • When the machine is connect- does not blink or light up. not flashing even after performed to a computer via a cable, ing [Print], the machine has not re- check the computer print port ceived the data. settings are correct. For how to check the print port, see “Confirming the Connection Method”, Printer Reference. • When it is networked with a computer, contact the administrator. The status indicator of The cause is displayed on the dis- Check the error message on the the machine is red. play of the control panel. display panel and take required action. See p.39 “When a Message Is Displayed”. Updating the destina- The destination list is being up- Wait until the message disap- tion list. Reselect desti- dated from the network using pears. Do not switch off the pow- nation(s) or sender's SmartDeviceMonitor for Admin er while this message is name later. or Web Image Monitor. displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. [List/Test Print] is disa- A mechanical error might have Contact your service representa- bled. occurred. tive. See “List/Test Print”, Gener- al Settings Guide. Printing does not start Correct communication mode is Turn the main power off and back when using extended not set. on. See “Turning On the Power”, wireless LAN in Ad- About This Machine. hoc mode. Or, change the settings in [Net- work] under [Interface Settings] of [System Settings]. See “Network Settings”, General Settings Guide. If the printing does not start, contact your service representative. 44 When You Cannot Print

❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me A Click the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of the machine. On the [File] menu, click [Properties]. C Click the [Details] tab. D In the [Print to the following port:] list, confirm the correct port is selected. For Windows 2000 or Windows NT 4.0 A Click the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of the machine. On the [File] menu, click [Properties]. 4 C Click the [Ports] tab. D In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Professional or Windows Server 2003 A Click the [Start] button, and then click [Printers and Faxes]. B Click the icon of the machine. On the [File] menu, click [Properties]. C Click the [Ports] tab. D In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Home Edition A Click the [Start] button, and then click [Control Panel]. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click the icon of the machine. On the [File] menu, click [Properties]. E Click the [Ports] tab. F In the [Print to the following port(s)] list, confirm the correct port is selected.

45 Troubleshooting When Using the Printer Function Other Printing Problems

This section describes likely causes of and possible solutions for problems that can occur when printing from a computer.

Problem Cause Solution The print on the The paper is Use paper that has been stored in the recommended tem- entire page is damp. perature and humidity condition. See “Copy Paper”, faded. About This Machine. The print on the The paper is un- Use recommended paper. (Printing on coarse or treated entire page is suitable. paper might result in faint print image.) See “Copy Pa- faded. per”, About This Machine. The print on the On the printer See the printer driver Help. entire page is driver, under 4 faded. [Print Quality], [Level Color] is checked. Printed images Settings for • PCL 6/5e and PostScript 3 contain blots or thick paper Select [Thick] in the [Type:] list on the [Paper] tab. are patchy. have not been •RPCS made when Select [Thick] in the [Paper type:] list on the [Print Set- printing on tings] tab. thick paper. Printed images Printing on Use supplier-recommended paper. See “Copy Paper”, contain blots or coarse paper or About This Machine. are patchy. treated paper can result in faint print image. Printed images The paper is Use paper that has been stored in the recommended tem- contain blots or damp. perature and humidity condition. See “Copy Paper”, are patchy. About This Machine. Printed images Check the ma- Check the environment of location to select an appropriate contain blots or chine is set on a location. See p.85 “Where to Put Your Machine”. are patchy. level surface. The machine must be placed on a stable and level surface. Printed images The paper is Smooth out the wrinkles from the paper, or replace it. See contain blots or creased, curled, “Copy Paper”, About This Machine. are patchy. or has blemishes. The image is too The correct pa- Check the paper loaded on the paper tray or bypass tray dark or too light. per type set- matches the paper type set on the display panel. See tings are not “Copy Paper”, About This Machine. made. The image is too The paper is Before printing on special paper, check its surface careful- dark or too light. loaded reverse ly. Printing on non-print surfaces reduces print quality side up. and can damage the machine's internal components. See “Copy Paper”, About This Machine. 46 Other Printing Problems

Problem Cause Solution Image is dirty. Use of non-rec- Use manufacturer-genuine toner. Contact your service ommended ton- representative. er can result in loss of print quality and other problems. Print result dif- A non-Win- Check the application supports the printer driver. fers from the dows OS is be- display. ing used. Print result dif- The machine is Use the machine's printer driver and check the machine is fers from the not selected for the designated printer. See “Setting Up the Printer Driv- display. printing. er”, Printer Reference. Print result dif- Data transmis- Check whether there is failed or cancelled data remaining. fers from the sion failed or See “Checking the Error Log”, Printer Reference. 4 display. was cancelled during printing. Characters differ The print densi- Adjust the image density. See the printer driver Help. from the display. ty is too dark. Characters differ The loaded pa- Printing on recommended paper produces better resolu- from the display. per is unsuitable. tion. See “Copy Paper”, About This Machine. It takes too The data is so If the Data In indicator is blinking, data is being processed. much time to large or com- Simply wait until printing resumes. resume printing. plex that it takes time to process. It takes too The machine To resume from Energy Saver mode, it has to warm up, much time to was in Energy and this takes time. See “ENERGY STAR Program”, resume printing. Saver mode. About This Machine. Optional com- The option set- See the printer driver Help. ponents con- up in printer nected to the properties is not machine are not configured recognized when bidirec- when using tional transmis- Windows sion is not 95/98/Me, Win- enabled. dows 2000/XP, and Windows NT 4.0. Paper is not fed When you are Set the desired input tray using the printer driver. See the from the select- using a Win- printer driver Help. ed tray. dows operating system, printer driver settings override those set using the display panel.

47 Troubleshooting When Using the Printer Function

Problem Cause Solution Some types of The correct •On the [Details...] tab, for the [Print priority according to se- data, such as printer driver lected paper] group, select [Quality], and then print. graphics data or settings are not •On the [Misc.] tab, select [Spool data in EMF format]. data from cer- made. •In the [Change User Settings] dialog box, on the [Misc.] tain applica- tab, select [Print as bitmap]. tions, do not print. See the printer driver Help. Some charac- The correct •In the [Change User Settings] dialog box, on the [Misc.] ters are not printer driver tab, select [Change methods to extract TrueType fonts]. printed or ap- settings are not •On the [Misc.] tab, select [Spool data in EMF format]. pear strange. made. •In the [Change User Settings] dialog box, on the [Misc.] tab, select [Print as bitmap]. See the printer driver Help. 4 Some charac- The correct •On the [Print Quality] tab, for the [Print priority according ters are not printer driver to selected paper] group, select [Quality], and then print. printed or ap- settings are not See the printer driver Help. pear faint. made. Print speed or The correct •On the [Print Quality] tab, for the [Print priority according application re- printer driver to selected paper] group, select [Fast]. linquishing settings are not •On the [Misc.] tab, select [Spool data in EMF format]. speed is slow. made. See the printer driver Help. Quit any other applications. Print ends mid-job. An error might Check the machine's display panel to see if an error has occurred. have occurred. Image position The correct Check the page layout settings made using the applica- differs from the page layout set- tion. See the application's Help. display. tings are not made. Image position The correct Check that the size of the loaded paper matches that spec- differs from the page layout set- ified in the printer driver's [Printout paper size:] dialog box. display. tings are not See the printer driver Help. made. The printed im- With certain In the application, change the layout, character size, and age is different functions, such character settings. from the image as enlargement on the computer and reduction, display. image layout might be different to that on the computer display. The printed im- You might have To print an image similar to that of the computer display, age is different selected to re- make settings to print TrueType fonts as an image. See the from the image place TrueType printer driver Help. on the computer fonts with ma- display. chine fonts in the printing process. 48 Other Printing Problems

Problem Cause Solution Print is slanted. The paper is Load the paper correctly. See p.65 “Loading Paper”. feeding in at a slant. Print is slanted. The machine's Make sure the right and lower right covers are properly cover is open. closed. Misfeeds occur The number of Load paper only as high as the upper limit markings on frequently. sheets loaded the side fences of the paper tray or bypass tray. See “Copy exceeds the ca- Paper”, About This Machine. pacity of the machine. Misfeeds occur The paper is Use paper that has been stored in the recommended tem- frequently. damp. perature and humidity condition. See “Copy Paper”, About This Machine. Misfeeds occur The paper is too Use recommended paper. See “Copy Paper”, About This 4 frequently. thick or too thin. Machine. Misfeeds occur The copy paper Use recommended paper. Use paper that has been stored frequently. is wrinkled or in the recommended temperature and humidity condi- has been fold- tion. See “Copy Paper”, About This Machine. ed/creased. Misfeeds occur Printed paper is Use recommended paper. See “Copy Paper”, About This frequently. being used. Machine. Copy paper be- The paper is Use paper that has been stored in the recommended tem- comes creased. damp. perature and humidity condition. See “Copy Paper”, About This Machine. Copy paper be- The paper is too Use recommended paper. See “Copy Paper”, About This comes creased. thin. Machine. Garbled charac- The correct Set the correct printer language. ters are printed. printer language might have not been selected. Images are print- The feed orien- Set the machine's feed orientation and the printer driver's ed in the wrong tation you se- feed orientation accordingly. See the printer driver Help. orientation. lected and the feed orientation selected in the printer driver's option setup might not be the same. There is considera- “Sleep mode” The machine requires time to warm up if it has been in ble delay between might be set. “Sleep mode”. See “Timer Settings”, General Settings Guide the print start in- and “ENERGY STAR Program”, About This Machine. struction and actu- al printing.

49 Troubleshooting When Using the Printer Function

Problem Cause Solution There is considera- Processing time If the Data In indicator is blinking, data has been received ble delay between depends on by the machine. Wait for a while. the print start in- data volume. Making the following setting on the printer driver may re- struction and actu- High volume duce the computer's workload. al printing. data, such as For how to open the printing preferences dialog box, see graphics-heavy “Setting Up the Printer Driver”, Printer Reference. documents, takes longer to ❖ PCL 6/5e process. Select the lower value for the [Resolution] list on the [Print Quality] tab in the printing preferences dialog box. ❖ PostScript3 If your operating system is Windows, select [PostScript (optimize for speed)] in the [PostScript Output Option] list. 4 [PostScript Output Option] is located as follows: • Windows 95 / 98 / Me [PostScript output format:] on the [PostScript] tab in the printing preferences dialog box. • Windows 2000 / XP, Windows Server 2003 [PostScript Output Option] in [PostScript Options] on [Advanced...] on the [Layout] tab in the printing preferences dialog box. • Windows NT 4.0 [PostScript Output Option] in [PostScript Options] on [Document Options] on the [Advanced] tab in the printing preferences (document defaults) dialog box. ❖ RPCS Select the lower value for [Resolution:] on the [Print Qual- ity] tab in the printer driver's dialog box. Select [Fast] for the [Document type] list on the [Print Qual- ity] tab in the printer driver's dialog box. To enable [Change User Settings...], select the [User settings] check box. See the printer driver Help. Graphics print If the printer If you want to print accurately, set the printer driver to out differently driver is config- print without using the graphics command. See the print- to how they ap- ured to use the er driver Help. pear on screen. graphics command, the graphics command from the machine is used to print. Page layout is Print areas differ Adjust the [Printable area:] setting in the [Printer Configura- not as expected. depending on the tion...] dialog box on the [Print Settings] tab in the RPCS machine used. In- printer driver. See the printer driver Help. formation that fits on a single page on one machine may not fit on a single page of an- 50 other machine. Other Printing Problems

Problem Cause Solution Photo images Some applica- Use the application's settings to specify a higher resolution. are coarse. tions print at lower resolution. Solid lines are Dither patterns Make the following settings with the printer driver: printed as bro- do not match. • Change the [Dithering:] setting on the [Image Adjust- ken lines. ments] tab in the [Change User Settings] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. Optional com- Bidirectional Set up optional devices on the Properties of the machine. ponents con- communication See the printer driver Help. nected to the is not working. machine are not recognized when using 4 Windows 95 / 98 / Me, Win- dows 2000 / XP, Windows Serv- er 2003, or Win- dows NT 4.0. When using Win- - Make sure the application's paper size and orientation set- dows 95/98/Me, tings match those of the printer driver. Windows If a different paper size and orientation are set, select the 2000/XP, or Win- same size and orientation. dows NT 4.0, Auto Reduce/En- large print does not come out as expected. The print job is - Even when the machine is offline, printing is performed not canceled when [Job Acceptance Priority] is selected for [Signal Control] even when the in [Parallel Interface] in [Interface Settings] under [System Set- machine is tings]. Select [Printer Priority] for [Signal Control]. switched to of- See “Interface Settings”, General Settings Guide. fline status. Images are in- You may be us- Use the same size paper as that selected in the application. complete, or ex- ing paper small- If you cannot load paper of the correct size, use the reduc- cess pages are er than the size tion function to reduce the image, and then print. printed. selected in the See the printer driver Help. application. Duplex printing is Duplex printing When using duplex printing, make settings to use paper malfunctioning. cannot be done from a tray other than the bypass tray. with paper set in the bypass tray. Duplex printing is You have load- Specify another paper type. malfunctioning. ed thick paper , OHP transpar- encies, or labels specified as the paper type. 51 Troubleshooting When Using the Printer Function

Problem Cause Solution Duplex printing is Duplex printing Change the Paper Type setting for the tray to [On] on the malfunctioning. cannot be done System Settings menu. See “System Settings”, General Set- with a tray for tings Guide. which [Off] has been specified as Paper Type on the System Settings menu. When using Win- The correct ap- Make sure the application's paper size and orientation set- dows 95 / 98 / plication or tings match those of the printer driver. If a different paper size Me / 2000 / XP, printer driver and orientation are set, select the same size and orientation. Windows Server settings are not 2003, or Windows made. NT 4.0, combined 4 printing or book- let printing does not come out as expected. A print instruc- User code man- Ask the administrator about valid user codes. To print, the tion was issued agement may user code must be entered from the printer driver. from the com- have been set. puter, but printing did not start. Printing by • The number • Reduce the number of jobs. Bluetooth is of jobs ex- • Remove the machine from close proximity with slow. ceeds the ca- IEEE802.11b wireless LAN devices. pacity of the • If there are active IEEE802.11b wireless LAN devices machine. or other Bluetooth devices nearby, relocate the ma- • A communi- chine or deactivate those devices. cation error might have occurred. • Interference from IEEE802.11b (wireless LAN) devices affects communication speed. •Bluetooth transmission speeds are not high. If the problem cannot be solved, contact your sales or service representative.

52 5. Troubleshooting When Using the Scanner Function

This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution The scanned image is The exposure glass, scanning Clean these parts. See p.89 “Main- dirty. glass, exposure glass cover or taining Your Machine”. ARDF is dirty. The image is distorted The original was moved during Do not move the original during or out of position. scanning. scanning. The image is distorted The original was not pressed flat Make sure that the original is or out of position. against the exposure glass. pressed flat against the exposure glass. The scanned image is The original was placed upside Place the original in the correct upside down. down. orientation. See “Placing Origi- nals”, Copy Reference. No image results from The original was placed with the When the original is placed di- scanning. front and back reversed. rectly on the exposure glass, the side to be scanned must face down. When the original is fed via the ARDF, the side to be scanned must face up. See “Plac- ing Originals”, Copy Reference. Images are scanned in If you set the original with its up- • If you select [Top to Bottom] for rotated orientation. per edge backward and save grey one- or two-sided originals, scale images as a TIFF or JPEG place your originals upper file, they are scanned in rotated edge first in the ARDF. orientation. • If you select [Top to Top] for two-sided originals, select [Single Page:PDF] or [Multi- page:PDF] for [File Type Priority]. The scanned image If you scan originals using func- Scanning at a higher resolution contains white spaces. tions other than the network may reduce the margins. TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

53 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files

The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section describes likely causes of and possible solutions for the browser network failing to operate when files are sent.

Problem Cause Solution The network cannot be The following machine settings Check the settings. See “Network browsed when specify- may not be correct: Settings”, General Settings ing the destination • IPv4 address Guide. folder. • Subnet Mask 5 When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution The Scanner Properties Advanced encryption has been For details about the extended securi- dialog box cannot be specified in the extended security ty setting, contact the administrator. displayed. setting.

The Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem Cause Solution The network delivery The delivery software may be an Contact the administrator. function cannot be old version or a security setting used. may be specified. The network delivery The network delivery function Specify it correctly. See “Settings function cannot be setting is not correct. Required to Use the Network De- used. livery Scanner”, General Settings Guide.

54 When You Cannot Send Scanned Files

Operations Are Not Possible When Messages Appear

This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate.

Message Cause Solution Updating desti- The destination list is being up- Wait until the message disap- nation list. Re- dated from the network using pears. Do not switch off the pow- select SmartDeviceMonitor for Admin er while this message is destination(s) or Web Image Monitor. displayed. Depending on the or sender's name number of destinations to be up- later. dated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

55 Troubleshooting When Using the Scanner Function When a Message Is Displayed

This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel.

When a Message Is Displayed on the Display Panel

This section describes causes and remedies if an error message appears on the display of the control panel. Important ❒ For messages that are not listed here, see “When You Have Problems Operat- ing the Machine”.

Message Cause Solution Connection with A network error has occurred and Try the operation once more. If 5 LDAP server has connection has failed. the message is still shown, the failed. Check network may be crowded. Check the server sta- the information of System Set- tus. tings. See “Administrator Tools”, General Settings Guide. LDAP server The user name and password dif- Make settings correctly for the auth. has fer from those set for LDAP serv- user name and the password for failed. Check er authentication. LDAP server authentication. the settings. Destination A specified destination or send- Specify the destination or send- list has been er's name was cleared when the er's name again. updated. Se- destination list in the delivery lected destina- server was updated. tions/sender will be cleared. Updating desti- A network error has occurred. Check whether the server is connected. nation list has failed. Try again? Updating desti- The destination list is being updated. If a destination or sender's name nation list. Re- was already selected, re-select it select after this message disappears. destination(s) or sender's name later.

56 When a Message Is Displayed

Message Cause Solution Exceeded max. Search results have exceeded the Search again after changing the number of search max. displayable number. search conditions. results which can be displayed. Max.: nnn (A figure is placed at n.) You do not have Privileges to use this function. Contact the administrator. privileges to use this function. LDAP server A network error has occurred and Try the operation once more. If search timed connection has failed. the message is still shown, the out. Check the network may be crowded. Check server status. the information of System Set- tings. See “Administrator Tools”, 5 General Settings Guide. Specified group The specified group contains To select destinations for sending contains some some destinations for sending by by e-mail, press [Select] for the invalid dest. Do e-mail and some destinations for message displayed on the e-mail you want to se- sending by Scan to Folder. screen. To select destination for lect only valid sending by Scan to Folder, press dest.? [Select] for the message displayed on the Scan to Folder screen. Connection has The correct network settings are • Check the network settings of failed. Check not made. the client computer. settings and • Check that components such check Scanned as the LAN cable are connect- File Status. ed properly. • Check that the server settings are correct and the server is working properly. Dest. authenti- The entered user name or pass- • Check that the user name and cation failed. word was invalid. password are correct. Check settings • Check that the ID and pass- and check word for the destination fold- Scanned File er are correct. Status. • A password of 128 or more characters may not be recognized. Sender's name is The sender's name was not specified. A sender's name should be speci- not selected. fied before sending e-mail. Send Specify send- e-mail after specifying the sender's name. er's name.

57 Troubleshooting When Using the Scanner Function

Message Cause Solution Cannot enter The e-mail has too many (nnn or Split the destinations into two or manually more more) destinations. more groups. than nnn destinations. (A figure is placed at n.) Cannot specify The e-mail has too many (100 or Split the destinations into two or more than 100 more) destinations. more groups. destinations. The number of The maximum number of desti- Select 32 or fewer destination destination nation folders that can be selected folders. folders se- at one time has been exceeded. lectable in one time is limited to 32. 5 Exceeded max. E- The maximum e-mail size has • Increase the size of [Max. E-mail mail size. Send- been exceeded. Size]. ing E-mail has •Set [Divide & Send E-mail] to [On been cancelled. (per page)] or [On (per max. size)]. See “Send Settings”, General Set- tings Guide. Sending failed. While a file was being sent, a net- Try the operation once more. If Check settings work error occurred and the file the message is still shown, the and check could not be sent correctly. network may be crowded. Con- Scanned File tact the administrator. Status. Press the {Job Information} key to display the transmission results, and then check which job has not been sent. See “Confirmation Dis- plays”, Scanner Reference. Entered protec- The correct protection code was Make sure the protection code is tion code for not entered. correct, and then enter it again. dest. is incor- See “Registering a Protection rect. Please re- Code”, General Settings Guide. enter. Exceeded max. The maximum enterable number Make sure the maximum number number of alpha- of alphanumeric characters has of characters which can be en- numeric charac- been exceeded. tered, and then enter it again. See ters. “Values of Various Set Items for Transmission/Delivery Func- tion”, Scanner Reference. Authentication The entered login user name or Check the login user name and pass- failed. password is incorrect. word. The machine is unable to au- thenticate. Contact the administrator.

58 When a Message Is Displayed

Message Cause Solution Original is be- The machine is using another Retry scanning after the opera- ing scanned by function such as copying. tion with the other function is another func- completed. tion. Exceeded The memory is full. Try one of the following measures: max.memory ca- • Wait for a while, and then re- pa. Scanning try the scan operation. will be can- • Reduce the scan area or scan- celled. Scanned ning resolution. data will be • Delete unneeded stored files. cleared. Exceeded max. The memory is full. Specify whether to use the data or memory capaci- not. ty. Do you want to send the scanned data? 5 No valid dest. The authentic settings for the de- Check that the delivery server is lists. Check the livery server are incorrect. on and the authentic settings for settings or the the delivery server are correct. server status. Sending has Sending has failed. Press the {Job Try the operation once more. } failed. Press Information key to check the status. If the message is still shown, the Job Information network may be crowded. Con- key to check the tact your network administrator. status. Use the Job Information screen to check for the file where the problem occurred. See “Confirmation Displays”, Scanner Reference. Out of paper. No paper is loaded in the speci- Load paper of a size that is listed Set paper on the fied paper tray. in the message. tray. Check the reso- The scanned original exceeded Specify the scan size and resolu- lution and reset maximum data capacity. tion again. Note that it may not be nnn origi- possible to scan very large original(s). nals at a high resolution. See “Rela- tionship between Resolution and (A figure is placed at Scan Size”, Scanner Reference. nnn.) Exceeded max. The scanned data exceeded maxi- Specify the scan size and resolu- data capacity mum data capacity. tion again. Note that it may not be Check resolu- possible to scan very large origi- tion and Start. nals at a high resolution. See “Rela- tionship between Resolution and Scan Size”, Scanner Reference.

59 Troubleshooting When Using the Scanner Function

Message Cause Solution Exceeded max. The number of scanned pages ex- Select whether to send the data so page capacity. ceeded maximum page capacity. far. Do you want to send the scanned data?

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see “Turning Off the Main Pow- 5 er”, About This Machine. Message Cause Solution Clear Mis- A paper misfeed has occurred in- Remove jammed originals, and feed(s) in ADF. side the ARDF. place them again. Check whether the originals are suitable to be scanned by the machine. Invalid Winsock You are using an invalid version Install the operating system of the version. Please of Winsock. computer or copy Winsock from use version 1.1 the operating system CD-ROM. or higher. The name is al- You tried to register a name that Use another name. ready in use. is already in use. Check the registered names. Cannot add any The maximum number of regis- The maximum number of modes more scanning terable scanning modes has been that can be stored is 99. Delete un- mode. exceeded. needed modes. Cannot specify The maximum number of regis- The maximum number of scan- any more scan- terable scanning areas has been ning areas that can be stored is 99. ning area. exceeded. Delete unneeded scanning area. Scanner is not The TWAIN scanner function Contact your service representative. available on the cannot be used on this machine. specified device.

60 When a Message Is Displayed

Message Cause Solution Scanner is not • The machine's main power • Set the main power switch to available. switch is off. “On”. Check the scan- • The machine is not connected • Check whether the machine is con- ner connection to the network correctly. nected to the network correctly. status. • Deselect the personal firewall function of the client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Net- work Settings”, General Settings Guide and “Remote Maintenance by telnet”, Net- work Guide. No response from The machine is not connected to Check whether the machine is con- the scanner. the network correctly. nected to the network correctly. No response from The network is crowded. Wait for a while, and then try to 5 the scanner. reconnect. Error has oc- The application-specified scan Check whether the scanning set- curred in the conditions have exceeded the settings made with the application scanner. ting range of the machine. exceed the setting range of the machine. Fatal error has An unrecoverable error has oc- Call your service representative. occurred in the curred on the machine. scanner. Cannot connect An access mask is set. Contact the administrator. to the scanner. Check the network Access Mask settings in User Tools. Scanner is not The ARDF cover is open. Check whether the ARDF cover is ready. Check the closed. scanner and the options.

61 Troubleshooting When Using the Scanner Function

Message Cause Solution Insufficient Scanner memory is insufficient. • Reset the scan size. memory. Reduce • Lower the resolution. the scanning ar- • Set with no compression. See ea. TWAIN Driver help. The problem may be due to the following cause: • “The Relationship between the Resolution and the Scan- ning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution. Insufficient When a paper misfeed occurs in After the misfed paper has been memory. Reduce the machine during printing, removed, proceed with scanning. 5 the scanning ar- scanning cannot be performed. ea. Cannot find • The main power switch of the • Check whether the main pow- “XXX” scanner previously used scanner is not er switch of the scanner used used for the set to “On”. for the previous scan is turned previous scan. • The machine is not connected off. “YYY” will be to the network correctly. • Check the previously used used instead. scanner is connected to the network correctly. (XXX and YYY indicate a scanner name.) • Deactivate the personal firewall of the client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Net- work Settings”, General Settings Guide and “Remote Maintenance by telnet”, Net- work Guide. • Select the scanner used for the previous scan. Error has oc- An error has occurred in the driv- • Check whether the network curred in the er. cable is connected correctly to scanner driver. the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows. • Check whether the client computer can use the TCP/IP protocol.

62 When a Message Is Displayed

Message Cause Solution Communication A communication error has oc- Check whether the client compu- error has occurred on the network. ter can use the TCP/IP protocol. curred on the network. Insufficient Memory is insufficient. • Close all the unnecessary ap- memory. Close plications running on the cli- all other appli- ent computer. cations, then • Uninstall the TWAIN Driver, restart scan- restart the computer, and then ning. reinstall the TWAIN Driver. Any of Login The entered login user name, • Check the login user name, User Name, Login password, or driver encryption password, and driver encryp- Password or key was invalid. tion key. Driver Encryp- • Permission to use this function Key is in- tion has not been granted. correct. Contact the administrator. 5

63 Troubleshooting When Using the Scanner Function

64 6. Adding Paper and Replacing Toner

This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper

This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers.

Note ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ For paper types and sizes, see “Recommended Paper Sizes and Types”, About This Machine. ❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”, Copy Reference. Reference For details about paper sizes and types, see “Recommended Paper Sizes and Types”, About This Machine.

65 Adding Paper and Replacing Toner

Loading Paper into the Paper Trays

This procedure explains how to load paper into the paper trays. A Pull the paper tray out slowly until it stops.

B Press the metal plate down until it clicks, and then square the paper and load it in the tray.

ARK027S Check that the top of the stack is not higher than the limit mark inside the 6 tray.

ARK019S

C Push the paper tray in until it stops. Note ❒ The illustration above shows Tray 1. ❒ When using the optional paper tray unit (Tray 2), load paper flush against the right side of the tray. Space between the paper and the tray's sides can cause misfeeds. Reference p.70 “Changing the Paper Size”

66 Loading Paper

Orientation-Fixed Paper or Two-Sided Paper

This section describes loading paper that has a specified orientation and printing side (such as letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in [Letterhead Setting] under [Copier Features], and then place the original and paper as shown below. See “Copier Features”, General Settings Guide. When printing with the printer function, placing orientation is the same. ❖ Original Orientation

Exposure glass ARDF

*2 *1 *1

*1 When copying in this orientation using the duplex function, select [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals, and then select as the original orientation. 6 *2 When copying in this orientation using the duplex function, and loaded paper orientation is L, place originals as shown below:

Under [Copier Features], if [Orientation] is set to [Always Specify], load paper in orientation.

67 Adding Paper and Replacing Toner

❖ Loaded paper orientation • For machine with copier function only

ASS001S

68 Loading Paper

•For MFP

ASS002S

Note ❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “Paper Type” of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide.

69 Adding Paper and Replacing Toner Changing the Paper Size

This section describes how to change paper sizes. Procedures for changing the paper size differ depending on the paper tray (Tray 1 or the optional paper tray unit). Make sure you are following the appropriate procedure before you begin. Note ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. Reference For details about paper sizes and types, see “Tray Paper Settings”, General Settings Guide.

Changing the Paper Size in the Paper Tray (Tray 1)

Use the following procedure when changing a paper size in the paper tray. A Make sure the paper tray is not in use. 6 B Pull the paper tray out slowly until it stops.

C Remove any remaining copy paper.

D While pinching the release levers, pull the end fence off from the tray.

ARK011S

To load A4L size paper: place the end fence in the corner pocket on the left.

ARK012S 70 Changing the Paper Size

E While pressing the release lever, slide the side fences outward.

ARK013S

F Push the metal plate down.

ARK014S

G Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark.

ASS003S

71 Adding Paper and Replacing Toner

H While pressing the release lever, push in the side fences until they are flush against the paper's edges.

ARK016S

I While pinching the release levers, set the end fence to the new paper size.

ARK017S

J Push the paper tray in until it stops. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges. ❒ Be sure to set the correct size, otherwise a paper jam might occur.

72 Changing the Paper Size

Changing a Paper Size in the Optional Paper Tray Unit (Tray 2)

This section describes how to change the size of paper loaded in the optional paper tray unit.

A Make sure the paper tray is not in use.

B Pull the paper tray out slowly until it stops.

C Remove any remaining copy paper.

D While pinching the release levers, slide the end fence outward.

1 1 To load 8 /4"×14"L or 8 /2"×14"L size paper: pull the end fence out of the tray and place it in the corner pocket on the left.

E While pressing the release lever, slide the side fence outward.

73 Adding Paper and Replacing Toner

F Push the metal plate down, and then square the paper and place it in the tray. Do not stack paper over the limit mark.

ASS004S

G While pressing the release levers, push in the side and end fences until they are flush against the paper's edges.

H Push the paper tray in until it stops. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the side fence is too tight against the paper's edge. ❒ Be sure to set the correct size, otherwise a paper jam might occur. ❒ Load paper so that the paper touches the right side of the tray. Otherwise misfeeds might occur.

74 Changing the Paper Size

Selecting the Paper Size with User Tools

This procedure explains how to select to a paper size with User Tools. A Press the {User Tools/Counter} key.

ARK004S

B Select [System Settings] using {U} or {T}, and then press the {OK} key.

C Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

D Select “Paper Size” for the paper tray of which paper size will be changed using {U} or {T}, and then press the {OK} key.

E Select the paper size using the scroll keys, and then press the {OK} key.

75 Adding Paper and Replacing Toner

F Press the {User Tools/Counter} key.

ARK004S

76 Adding Toner Adding Toner

This section describes adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

R CAUTION: • Keep toner (used or unused) and toner containers out of reach of children.

R CAUTION: • If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

R CAUTION: • If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

R CAUTION: • If toner or used toner is swallowed, dilute by drinking a large amount of wa- 6 ter. Consult a doctor if necessary.

R CAUTION: • Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water. • If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.

Important ❒ Fault may occur if you use toner other than the recommended type. ❒ When adding toner, do not turn off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒ When a message “Add toner.” is shown on the display panel, replace the toner. ❒ Store the toner bottles in a cool, dry place free from direct sunlight. ❒ Store on a flat surface. ❒ Do not repeatedly install and remove toner bottles. This will result in toner leakage. ❒ Do not shake the removed toner bottle. Remaining toner might scatter. Note ❒ You can make about 50 copies even after the D Add Toner indicator begins flashing, but replace toner early to prevent poor copy quality. 77 Adding Paper and Replacing Toner

Replacing Toner

This section describes how to replace the toner bottle.

Removing Toner

ASS005S

Inserting Toner 6 Important ❒ Do not shake the removed toner bottle. The remaining toner might scatter.

ASS006S

Note ❒ Do not remove the black cap before shaking. ❒ Do not remove the inner cap. 78 Adding Toner

Sending Fax Messages When Toner Has Run Out

When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents. Important ❒ Communication is not possible if the number of communications executed after the toner has run out plus the number of communications not listed in the journal exceeds 100. A Make sure that the machine is in facsimile mode.

B Press [Exit], and then perform transmission operation. The error message disappears. Note ❒ The communication results report cannot be printed. ❒ If the fax screen does not appear in step A, press the {Facsimile} key.

Waste Toner 6 Waste toner cannot be re-used. Take the bottle of waste toner to your sales representative or service representative for recycling. If you dispose of it on your own, treat it as general plastic waste.

79 Adding Paper and Replacing Toner

80 7. Clearing Misfeeds

This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper

R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. • Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.

R CAUTION: • The fusing section of this machine might be very hot. Caution should be tak- en when removing misfed paper.

Important ❒ When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings are cleared. ❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine. ❒ If paper misfeeds occur frequently, contact your service representative.

81 Clearing Misfeeds

Note ❒ More than one misfeed area may be indicated. If this is the case, check every indicated area. Refer to the following charts: A, P, and Y. ❒ You can find stickers explaining how to remove misfed paper inside the right cover and on the top of the ARDF cover. ❒ When the machine instructs you to reset originals, reset them in the feeding position. The display will show you the number of originals to return.

ARK028S 7 •When A is displayed

ASS008S

82 Removing Jammed Paper

• When P is displayed

ASS007S •When Y is displayed 7

ASS009S

83 Clearing Misfeeds

84 8. Remarks

This chapter describes how to maintain and operate the machine. Where to Put Your Machine

This section provides precautions for installation, movement and disposal.

Machine Environment

Choose your machine's location carefully. Environmental conditions greatly affect its performance.

Optimum Environmental Conditions

The following describes precautions when locating the machine. R CAUTION: • Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur. • Do not place the machine on an unstable or tilted surface. If it topples over, an injury might occur.

R CAUTION: • After you move the machine, use the caster fixture to fix it in place. Other- wise the machine might move or come down to cause an injury.

R CAUTION: • Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily.

• Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F) • Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%) • Ventilation: 3 times/hr/person or more • A strong and level base. • The machine must be level within 5 mm, 0.2 inches: both front to rear and left to right.

85 Remarks

Environments to Avoid

• Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heat- er. (Sudden temperature changes can cause condensation to form inside the machine.) • Locations close to machines generating ammonia, such as a diazo copy machine. • Places where the machine will be subject to frequent strong vibration. •Dusty areas. • Areas with corrosive gases.

Moving

The following describes precautions when moving the machine. R CAUTION: • Before moving the machine, be sure to pull all four handles fully out. If not, an injury might occur. After moving the machine, return the four handles to their original positions.

R CAUTION: • Before moving the machine, be sure to disconnect all external connections, especially the power cord from the wall outlet. Damaged power cords are a fire and electric shock hazard. 8 R CAUTION: • If you have to move the machine when the optional paper tray unit is at- tached, do not push on the main unit's top section. Doing so can cause the optional paper tray unit to detach, possibly resulting in injury.

R CAUTION: • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.

Important ❒ Be careful when moving the machine. Take the following precautions: • Turn off the main power. See p.35 “Turning Off the Main Power / In the Event of Power Failure”. • Unplug the power cord from the wall outlet. When you pull out the plug from the socket, grip the plug to avoid damaging the cord, thereby reduc- ing the risk of fire or electric shock. • Close all covers and trays, including the front cover and bypass tray. ❒ Do not take off the holding stand. ❒ Protect the machine from strong shocks. Impact can damage the memory. 86 Where to Put Your Machine

Power Connection

The following describes power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. • Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.

R CAUTION: • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.

R CAUTION: • If the power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a damaged power cord may cause an electric shock or fire.

R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

R CAUTION: • To disconnect the power cord, pull it out by plug. Do not drag the cord itself. 8 Doing so may result in damage to the cord, leading to fire or electric shock.

• Make sure the plug is inserted firmly in the wall outlet. • Voltage must not fluctuate by more than 10%. • The wall outlet shall be installed near the machine and shall be easily accessible.

87 Remarks

Access to the Machine

Place the machine near the power source, providing the clearance areas shown.

1. Rear: 6 cm (2.4") or more 3. Front: 75 cm (29.6") or more 2. Right: 1 cm (0.4") or more 4. Left: 1 cm (0.4") or more Note ❒ For the required space when options are installed, contact your service representative.

When Not Used for a Long Time

R CAUTION: 8 • For safety reason, unplug the power cord from the wall outlet if the machine will not be used for an extended period of time such as holidays.

Note the following: • If the machine has not been used recently, it requires time to initialize so cannot start printing immediately. Leave the machine switched on and wait about ten minutes.

88 Maintaining Your Machine Maintaining Your Machine

If the exposure glass, exposure glass cover, ARDF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. R CAUTION: • Fire and breakdown can result from heavy accumulation of dust inside this machine. Consult your service representative for details about and charges for cleaning the machine’s interior.

Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur. ❒ Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ Cleaning the machine Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth to remove the water.

Cleaning the Exposure Glass

This section describes how to clean the exposure glass and scanning glass. 8

Clean 1 and 2.

89 Remarks

Cleaning the Exposure Glass Cover

This section describes how to clean the exposure glass cover.

Cleaning the ARDF

This section describes how to clean the ARDF.

ARK026S Clean 1 and 2.

90 INDEX

A F

Add Toner indicator, 3 Fax error report, 34 Adjusting the screen's contrast, 6 Function status indicator, 5 ARDF, 1, 90 ARDF belt is dirty, 89 I Authentication failure, 6 Image is dirty, 46 B Indicators, 3 Inserting Toner, 78 Basic, 15 J C Jammed paper, 81 Changing a Paper Size in the Optional Paper Tray Unit (Tray 2), 73 L Changing the Paper Size, 70 Changing the Paper Size in the Letterhead paper, 67 Paper Tray (Tray 1), 70 Limit mark, 66, 70 Cleaning the machine, 89 Loaded paper orientation, 67 Combination Chart, 9 Loading Paper into the Paper Trays, 66 Combine, 15 Load Paper indicator, 3 Copies appear dirty, 13 M Copies are too light, 13 Main power switch, 35 D Meaning of beep patterns, 4 Display is off, 6 Memory is full, 17, 33 Duplex, 15 Multi-accessing, 9 E N

Edit, 15 Network cannot be browsed, 54 End fence, 70, 73 Network Delivery, 54 Environments to Avoid, 86 Network Delivery function cannot be used, 54 Error indicator, 3 No scan image, 53 Error log, 42 O Error Mail Notification, 36 Error Report (E-Mail), 36 Operation Switch indicator, 6 Exposure glass cover is dirty, 89 Optimum Environmental Conditions, 85 Exposure glass is dirty, 89 Orientation-Fixed Paper, 67 Original Orientation, 67

91 P T

Panel Tone, 4 Toner, 77, 78, 79 Paper is not fed from selected tray, 46 Transmission, 29 Paper jam, 81 Transmission/Reception, 29 Paper orientation, 67 TWAIN, 60 Parts of image not copied, 13 Two-Sided Paper, 67 Password not correct, 6 Power Connection, 87 U Power Failure Report, 35 Power indicator, 35 User code entry, 6 Power supply, 87 V Precautions when locating the machine, 85 Precautions when moving the machine, 86 Volume adjustment, 19 Printed image is different from computer display, 46 W Printed image is faded, 46 Printed image is in wrong orientation, 46 Waste Toner, 79 Printer driver installation, 37 When A is displayed, 81 Printing, 29 When P is displayed, 81 Printing does not start, 43 When Y is displayed, 81 R

Reception, 29 Release lever, 70 Removing Jammed Paper, 81 Replacing Toner, 78 Reverse side of original is copied, 13 S

Scanned image contains white spaces, 53 Scanned image is dirty, 53 Scanned image is distorted, 53 Scanned image is out of position, 53 Scanned image is upside down, 53 Scanner Properties dialog box not displayed, 54 Selecting the Paper Size with User Tools, 75 Server-Generated Error E-mail, 36 Shadow appears on copies, 13 Side fences, 70, 73 Status Messages, 39

92 GB GB B262-7654 Declaration of Conformity “The Product complies with the requirements of the EMC Directive 89/336/EEC and its amending directives and the Low Voltage Directive 73/23/EEC and its amending directives.”

In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. c means STAND BY.

Trademarks Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows: • The product name of Windows® 95 is Microsoft® Windows® 95 • The product name of Windows® 98 is Microsoft® Windows® 98 • The product name of Windows® Me is Microsoft® Windows® Millennium Edition (Windows Me) • The product names of Windows® 2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional • The product names of Windows® XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition • The product names of Windows ServerTM 2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition • The product names of Windows NT® are as follows: Microsoft® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0