Warwickshire Guide Adult Care and Support Services 2018/19
Total Page:16
File Type:pdf, Size:1020Kb
Warwickshire Guide Adult Care and Support Services 2018/19 The essential guide to choosing and paying for care and support Home support | Specialist care | Useful contacts | Care homes In association with www.carechoices.co.uk Why make a WCS care home Every day well lived your new home? Personal, high quality care Dedicated and friendly staff Homely feel with a family atmosphere Appetising home-cooked meals Daily activities led by enthusiastic Lifestyle Coaches No hidden charges Life doesn’t end when you move to a care home, in fact for some people who’ve been living on their own, it’s the start of a brand new adventure, and we’re thrilled to be a part of it. We have 10 homes in Warwickshire for older people and people with dementia, and two homes for people with physical disabilities and long-term conditions. And for relatives we have a relatives’ gateway, offering online access 24/7 to care notes and photos of loved ones, providing reassurance and contact whether they can visit in person or not. Find out more about us and our homes New home Visit www.wcs-care.co.uk opening in Warwick in @WCS_Care Email [email protected] facebook.com/wcscare Call 01926 864 242 2019! Registered charity number 1012788 Contents Welcome from Warwickshire County Council 4 Choices if you need accommodation with support 22 Areas covered by this guide 5 Extra care housing 22 Supported living for people with disabilities 22 Support for carers 5 Care homes 23 Young carers 5 Residential care home checklist 24 Getting out and staying active 6 Finding care in your area 25 Use your local leisure centre 6 Comments, compliments and complaints 25 Country parks 6 Library Service 6 Delivering your care and support – personal Travel in Warwickshire 7 budgets 27 How do I use my personal budget? 27 Help to live at home 7 Seeking financial advice 28 Equipment and adaptations 7 Clinical Commissioning Groups (CCGs) 28 Meals Service 7 Domiciliary care 7 Useful contacts 29 Making life easier at home 8 Care homes and care homes with nursing Home care agency checklist 11 Warwick and Leamington Spa 33 Domiciliary care providers 13 Nuneaton 37 Safeguarding adults 18 North Warwickshire 41 Rugby 43 Health and wellbeing 18 Stratford-upon-Avon 47 Healthy eating 18 Books on Prescription 18 Index 51 Sensory impairments 19 Mental health 19 Dementia services 20 Warwickshire County Council’s Residential dementia care checklist 21 distribution of this publication does not constitute their support End of life care 22 or recommendation of any of the products or services advertised or To obtain extra copies of this Guide, free of charge, listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Warwickshire call Warwickshire County Council on 01926 County Council nor Care Choices can be held responsible for 410410. any errors or omissions. This Guide is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Warwickshire County Council This guide aims to explain how you can choose the needs. The Self-Support website works by using care and support options you need to enjoy the best questionnaires to identify a person’s particular quality of life for as long as possible. care needs. Based on the identified needs, it then automatically searches the Warwickshire Directory Options are presented from a wide range of for the relevant information, suppliers, products and providers, many of which are independent services that they may need. commercial businesses, and some of which work with and alongside public services. You can access Online Self-Support at www.warwickshire.gov.uk/SelfSupport We can provide information on a range of services to help you live independently in your own home or One Stop Shops in a care home. One Stop Shops give you access to Warwickshire County Council and partner organisations’ services. The Warwickshire Directory This can be either face-to-face, via telephone or Our online Warwickshire Directory currently holds on the internet. The customer service advisers are a wide range of information for all ages, over two specially trained in the wide range of services on thousand entries about local organisations, groups offer and will try to resolve your query. To speak and agencies that provide activities, advice, services to someone in person, visit a One Stop Shop in the and support for you – with more being added all the community. A list of these can be found at time. The Warwickshire Directory also allows you to www.warwickshire.gov.uk/onestopshops search by keyword or location, or to browse through the navigation to find what you are looking for with Alternatively, you can call our Customer Contact the ability to leave feedback on providers, compare Centre on 01926 410410. services, and create and save a shortlist of services Monday to Friday: 8.00am to 6.30pm for future reference. Saturday: 9.00am to 1.00pm To find out more, visit You can find our online directory at www.warwickshire.gov.uk/supportforadults www.warwickshire.gov.uk/directory Online Self-Support Online Self-Support aims to give people who need care full choice and control over the services and support they can access to meet their care SEARCH FOR CARE IN YOUR AREA www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests 4 Search for care at www.carechoices.co.uk to find support in your area Areas covered by this guide This guide is divided into the geographical areas indicated on this map. Polesworth Care provider listings by area start on the following Atherstone pages: North Warwickshire Nuneaton Bedworth Warwick/Leamington Spa Page 33 Nuneaton Page 37 North Warwickshire Page 41 Rugby Kenilworth Rugby Page 43 Dunchurch Stratford-upon-Avon Page 47 Leamington Spa Warwick County-wide home care providers Page 13 Southam Alcester Wellesbourne Stratford-upon-Avon Bidford-on-Avon Kineton Shipston- on-Stour Stratford-upon-Avon Warwick Castle Support for carers Carers provide unpaid care by looking after family sometimes be frustrating. members, partners or friends who could not manage without their help. To find out more about local services for carers, including those commissioned by the council, call Caring can be very rewarding, but it can also 01926 410410 or visit be isolating, physically and emotionally tiring, www.warwickshire.gov.uk/supportforadults and trying to find the information you need can Young carers A young carer is someone under the age of 18 who helps look after someone. The person cared for may be a parent, grandparent, brother, sister, other relative or a close friend. We may be able to offer support to young carers in the form of information, advice, advocacy, emotional support and other support services. For more information, call 01926 410410 or visit www.warwickshire.gov.uk/supportforadults Visit www.carechoices.co.uk for further assistance with your search for care 5 Getting out and staying active If you are assessed as needing social care support, You can find more information about local you may be given a personal budget. This will give organisations, groups and agencies that provide day you greater flexibility about how, when and where activities and services by: your support is provided. • looking on our online Warwickshire Directory; We want to involve people more in their local • looking at local directories and magazines; or community, to enable customers and carers to have a broader range of activities and a more fulfilled life. • asking at your local library or community centre. Use your local leisure centre To find your local leisure centre, please see your Rugby Borough Council local district or borough council’s website. www.rugby.gov.uk North Warwickshire Borough Council Stratford-upon-Avon District Council www.northwarks.gov.uk www.stratford.gov.uk Nuneaton and Bedworth Borough Council Warwick District Council www.nuneatonandbedworth.gov.uk www.warwickdc.gov.uk Country parks There are several country parks in Warwickshire marked route or just relaxing out by the lakes. providing activities for all the family. To find your nearest country park, please go to Alongside the activities, there is plenty to do, such www.warwickshire.gov.uk/countryparks or call as walking, cycling on flat off-road paths, playing 01827 872660. football, feeding the ducks, jogging around a way- Library Service The Warwickshire Library Service provides a wide promoting literature, reading, local studies, music range of books and materials for all age groups. and other topics; It also: • participates in national campaigns such as a Black History Month, Adult Learners’ Week, • provides magazines and newspapers, DVDs, Family Learning Week and the Summer Reading videos, CDs, talking books, local studies material, Challenge; maps and plays in larger libraries; • has a wide range of material about Warwickshire • adds at least 90,000 new books and other items and surrounding areas; and to library stock every year; • provides a wide range of learning opportunities • promotes reading and literacy for children and for all ages. adults through reading groups and a range of activities and events; To find your nearest library, visit www.warwickshire. • presents displays, exhibitions and events gov.uk/findalibrary or call 0300 555 8171. 6 Search for care at www.carechoices.co.uk to find support in your area Travel in Warwickshire Please visit our website www.warwickshire.gov.uk/ • cycling and rail travel; publictransport or contact us on 01926 412929 for • flexibus services; and information on: • park and ride services.