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Smartrg Gateway User Manual

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Smartrg Gateway User Manual / GATEWAY USER MANUAL For all Broadcom Chipset-based models including: ADSL 3xx series VDSL 5xx series Release 3.5 June 2016 Table of Contents Table of Contents 1 Add a MAC Filtering Rule 59 Disclaimer 3 Copyright and Trademarks 3 Parental Control 60 FCC Interference Statement 3 Quality Of Service 62 FCC Caution 3 Supported DSCP Values 64 Safety Warnings 4 Welcome! 5 Routing 73 Purpose & Scope 5 DNS 77 Intended Audience 5 DSL 81 Getting Assistance 5 DSL Bonding 84 GETTING FAMILIAR WITH YOUR GATEWAY 6 UPnP 86 LED Status Indicators 6 DNS Proxy 87 Connections 6 Interface Grouping 88 External Buttons 8 IP Tunnel 89 Installing your SmartRG Gateway 9 IPSec 92 Logging in to your SmartRG Gateway's UI 9 Certificate 94 Device Info 11 Summary 11 Multicast 98 WIRELESS 100 WAN 12 Basic 100 Statistics 14 Security 103 Statistics - WAN Page for SR515ac Gateway 16 MAC Filter 112 References 21 Wireless Bridge 113 Route 21 Advanced 114 ARP 22 Station Info 118 DHCP 23 DIAGNOSTICS 118 ADVANCED SETUP 24 Diagnostics 118 Layer2 Interface 24 Fault Management 119 WAN Service 30 Ethernet OAM 120 Ethernet Config 44 Ping 122 MoCA 45 Trace Route to Host 122 LAN 47 Management 123 NAT 50 Settings 123 Security 55 SMARTRG INC. PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED. COPYRIGHT © 2016 1 System Log 127 Security Log 129 SNMP Agent 130 Management Server 131 Internet Time 136 Access Control 137 Add an Account 137 Modify or Delete an Account 138 Default Passwords 140 Update Software 144 Reboot 144 APPENDIX A: ADVANCED FEATURES 146 Connect-and-Surf (Automatic Broadband Con- nection Configuration) 146 Activation (Automatic ACS Connection Con- figuration) 146 TR-069 Remote Management: ACS Support 146 APPENDIX B: FEATURE COMPARISON MATRIX 148 Q&A 150 REVISION HISTORY 150 SMARTRG INC. PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED. COPYRIGHT © 2016 2 Disclaimer SmartRG does not assume any liability arising out of the application or use of any products, or software described herein. Neither does it convey any license under its patent rights nor patent rights of others. SmartRG further reserves the right to make changes to any products described herein without notice. This publication is subject to change without notice. Any trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective own- ers. Copyright and Trademarks Copyright © 2016 by SmartRG, Inc. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of SmartRG, Inc. Published by SmartRG, Inc. All rights reserved. FCC Interference Statement This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two con- ditions: l This device may not cause harmful interference. l This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment gen- erates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harm- ful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: l Reorient or relocate the receiving antenna. l Increase the separation between the equipment and receiver. l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. l Consult the dealer or an experienced radio/TV technician for help. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme à la norme NMB-003 du Canada. FCC Caution SMARTRG INC. PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED. COPYRIGHT © 2016 3 Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. IMPORTANT NOTE: FCC Radiation Exposure Statement: l This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. l This equipment should be installed an operated with a minimum distance of 20cm between the radiator and your body. l This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Safety Warnings For your safety, be sure to read and follow all warning notices and instructions. l To reduce the risk of fire, use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord. l Do NOT open the device or unit. Opening or removing covers can expose you to dangerous high voltage points or other risks. ONLY qualified service personnel can service the device. Please contact your vendor for further information. l Use ONLY the dedicated power supply for your device. Connect the power cord or power adapter to the correct supply voltage (110V AC in North America or 230V AC in Europe). l Do NOT use the device if the power supply is damaged as it might cause electrocution. l If the power supply is damaged, remove it from the power outlet. l Do NOT attempt to repair the power supply. Contact your local vendor to order a new power supply. l Place connecting cables carefully so that no one will step on them or stumble over them. Do NOT allow anything to rest on the power cord and do NOT locate the product where anyone can walk on the power cord. l If you wall mount your device, make sure that no electrical, gas, or water pipes will be damaged. l Do NOT install nor use your device during a thunderstorm. There may be a remote risk of electric shock from lightning. l Do NOT expose your device to dampness, dust, or corrosive liquids. l Do NOT use this product near water, for example, in a wet basement or near a swimming pool. l Make sure to connect the cables to the correct ports. l Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your device. l Do NOT store things on the device. l Connect ONLY suitable accessories to the device. SMARTRG INC. PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED. COPYRIGHT © 2016 4 Welcome! Thank you for purchasing this SmartRG product. SmartRG proudly brings you the best, most innovative broadband gateways available. SmartRG enables service providers to monitor, manage, and monetize the connected home through the design and production of reliable and highly interoperable hardware and soft- ware solutions. As an early innovator in TR-069 remote management technology, SmartRG offers the finest in managed broadband and home net- working solutions. Our products leverage various broadband access technologies and are outfitted with highly customizable software, meeting diverse service provider requirements. Based in the USA, SmartRG provides local, proactive software development and cus- tomer support. In the rapidly evolving broadband market, SmartRG helps service providers keep their businesses on the cutting edge through its laser-focused product line, leveraging the very latest in broadband access and home networking technologies. SmartRG solu- tions enable service providers to improve their bottom line by reducing service costs and increasing customer satisfaction. Learn more at www.SmartRG.com. Purpose & Scope The purpose and scope of this document is to provide SmartRG customers with installation, configuration and monitoring information for the SR300x and SR500x CPE platforms. Intended Audience The information in this document is intended for Network Architects, NOC Administrators, Field Service Technicians, and other net- working professionals responsible for deploying and managing broadband access networks. Readers of this manual are assumed to have a basic understanding of desktop computer operating systems, networking concepts and telecommunications. Getting Assistance Subscribers: If you require help with this product, please contact your service provider. Service providers: if you require help with this product, please open a support request. SMARTRG INC. PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED. COPYRIGHT © 2016 5 GETTING FAMILIAR WITH YOUR GATEWAY This section contains a quick description of the Gateway's lights, ports, and buttons. SmartRG produces several models that vary slightly in capabilities (See Appendix B for details) but the basic scheme of lights, ports and buttons represented in this section exists on each model. LED Status Indicators Your SmartRG gateway has several indicator lights (LEDs) on its exterior. The number and type of ports vary from model to model. The following table illustrates a comprehensive set of LEDs to cover the indicators available on all models. Connections SMARTRG INC. PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED. COPYRIGHT © 2016 6 Below is a generic representation of a SmartRG gateway, Your specific model may have more or fewer ports and controls across the back of the unit. Refer to the Quick Start Guide enclosed with your gateway for specifics regarding installation of your particular model. The ports depicted in this example are described below. DSL The grey RJ12 port labeled DSL is specifically intended for connection to an internet provider via a DSL (Digital Subscriber Line) service. The center pair carries the first DSL line. For models like the SR550n equipped with two DSL ports and bonded DSL capability, the outer pair carries the second line.
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