CARNIVAL CORPORATION & PLC SUSTAINABILITY GOALS OF THE CARNIVAL GROUP

ENVIRONMENT

Goal 2018

Reducing CO e emissions from ship operations by 25 % by 2020 relative to figures from 2005, #1 2 measured in grams of CO2e per ALB-km.

Continuous improvement of air quality in exhaust emissions through developing, introducing and #2 operating exhaust gas cleaning systems, which reduce the amount of sulphur compounds and soot particulates in ship exhaust gases.

#3 Expansion of use of shore power to the rest of the fleet in relation to future port capacities.

Increasing the use of cutting-edge treatment technologies for cleaning wastewater #4 (AWWPS – Advanced Waste Water Purification System) across the entire fleet by 10 % by 2020 in comparison with 2014.

#5 Further increasing the efficiency of water usage in ship operations by 5 % by 2020 compared with 2010, measured in liters per person per day.

Further reducing waste generation on board by 5 % by 2020 compared with 2010, measured in #6 kilograms of non-recycled waste per person per day.

SAFETY

Goal 2018

Our aim is to reduce the number of accidents at work to zero. We are committed to protecting #7 the health and safety of our guests, employees and any others who work for us.

LABOUR & SOCIAL AFFAIRS

Goal 2018

Continuous expansion of a diverse workforce, promoting a pleasant work environment and opportu- #8 nities for professional development in order further to boost the commitment of our employees.

Further development and implementation of processes for abiding by the code of ethics and con- #9 duct for suppliers of the Carnival Corporation & plc.

Continuation of initiatives and partnerships aimed at supporting non-profit organizations that are #10 dedicated to improving the well-being of society on a local and global scale. AIDA CARES 2018 SETTING AND ACHIEVING OBJECTIVES

ENVIRONMENT

Objective Measure Status / 2017 Further action / 2018 ff.

AIDA – Installation of Energy Monitor- System in place on all 12 ships System acceptance on 13th ship to Carn.Corp. ing and Management System with launch of AIDAnova Goal #1 (EMMA) by ABB which aids decisions aimed at optimizing Installation on new ships ship and system performance 2021/2023

AIDA – Installation of dual-fuel engines Start of operation of dual-fuel Start of operation of dual-fuel to Carn.Corp. on new AIDA ships 2016/2017 engine on AIDAperla, allows engine on AIDAnova, allowing Goal #1 the ship to be supplied with the ship to be supplied with eco-friendly LNG in ports eco-friendly LNG in ports and during the voyage Dual fuel engine installed on AIDAnova in 2017 Dual fuel engines to be installed on new ships in 2021/2023

AIDA – Fitting new AIDA ships with Initialization of MALS technology Optimization of MALS technology to Carn.Corp. innovative MALS technology on AIDAperla on AIDAprima and AIDAperla Goal #1 with a view to reducing fuel consumption

AIDA – Optimization of waste heat Modification of onboard Further modifications to onboard to Carn.Corp. recovery through technical systems on AIDAvita and systems Goal #1 improvements with the aim of AIDAaura with the focus on reducing use of oil-fired heating producing fresh water as systems and boosting fresh efficiently as possible water production Modification of onboard systems will follow on the other ships

AIDA – Use of environmentally-friendly Only cooling liquids that are Plans for future AIDA ships to to Carn.Corp. coolants on board not harmful to the earth’s replace cooling liquids in cold

Goal #1 ozone layer are used to oper- storage rooms on board with CO2 ate air conditioning systems.

Emissions of ozone depleting coolants reduced to zero.

AIDA – Installation of a comprehensive Modification of the extensive Further development and optimi- to Carn.Corp. exhaust gas cleaning system exhaust gas cleaning systems zation of the installed stages of

Goal #2 (which reduces particulates, NOx on AIDAprima and AIDAperla the exhaust gas cleaning system

and SOx by up to 99 percent) on new AIDA ships Installation of components of By 2020, completion of retrofit- exhaust gas cleaning systems ting of all AIDA ships, built after Gradual retrofitting of the on AIDAblu 2000, which cannot be fully existing fleet with exhaust gas operated with LNG, with exhaust cleaning systems gas cleaning systems AIDA – Utilization of shore power to AIDAsol successfully supplied AIDAsol to be regularly supplied to Carn.Corp. reduce emissions in port with green energy during 12 with green energy during 22 lay- Goal #3 layovers in Hamburg Altona overs in Hamburg Altona

Equipping of AIDAbella and AIDAluna, use of shore power facility in Kiel from 2019

By 2020, all AIDA ships can be supplied with shore power, where available while in port

AIDA – Research into new ways of Initiation of research projects Initiation of further research proj- to Carn.Corp. emission and CO2-free power and preparation of practical ects and preparation of practical Goal #3 generation on board tests on board in the context of tests on board, also within the “Pa-X-ell 2” (use of fuel cells) scope of e.g. “power to gas” and the use of batteries

AIDA – Implementation of treatment Start of operation of AWWPS Start of operation of AWWPS to Carn.Corp. technologies for cleaning waste- on AIDAperla on AIDAnova and new ships Goal #4 water (AWWPS) as well as fulfil- 2021/2023 ment of HELCOM requirements on new AIDA ships Further development and optimi- zation of AWWPS to more more demanding HELCOM require- ments in the future

AIDA – Reducing amount of waste per Continuous process Continuous process to Carn.Corp. guest per day Goal #6 Optimizing procurement and Further optimization of procure- a) Selection of certified disposal processing of food to minimize ment and handling processes to companies waste in the hotels and restau- minimize waste in the hotels and rants and overall running of restaurants and overall running b) Reduction of non-recyclable the ships of the ships products. Introduction of closed processes. Refining of profile Further increasing the rate of of requirements for contractual recycling. partners, including with regard to sorting quotas

c) Increased use of biodegrad- able products

AIDA – Reduced water and energy Continuous process Continuous process to Carn.Corp. consumption through optimized Goal #1 & #5 work processes on board Reduction in average consump- Further reductions in the average tion per person on board thanks consumption per person on board to cutting-edge technology in thanks to cutting-edge technology the hotel and restaurant sectors in the hotel and restaurant areas, (energy consumption reduced by including on board AIDAnova 1.10 % and water consumption (2018) and further new ships by 2.32 % on previous year) 2021/2023 CO2 offsets CO2 offsets made by AIDA for Continuation of CO2 offset Continuation of CO2 offset all business trips carried out by program for AIDA business program for AIDA business trips AIDA employees by plane or trips rental car Further development of the

Optional CO2 offsets for CO2 offset program. CO2 offsets as an option for flights and cruises booked by AIDA guests AIDA guests

Efficient IT Increased use of efficient IT Continuous process, further Continuous process, further and office and office solutions (printers, transitions to virtual clients & transitions to virtual clients & solution changing IT clients etc.) servers on land and at sea servers on land and at sea

Intensified Increased digitalization by Continuous process, nu- Continuous process, printed digitalization means of conserving resources merous projects in human materials to be replaced by a on land and at sea (paper and resources and accounting digital data processing system toner) aiming to replace printed materials and documents 100 % digitalization of menu with a digital data processing and production plans system

Increased digital presence of menu and production plans (reducing demand for paper by at least 50 %)

100 % savings in paper through digitalization of training documents HEALTH & SAFETY

Objective Measure Status / 2017 Further action / 2018 ff.

AIDA – Compulsory HESS training for Continuous process Continuous process to Carn.Corp. all employees; HESS content in- Implementation of further Goal #7 tegrated into training programs Implementation of further Carnival HESS training across the board Carnival HESS training standards standards

AIDA – Consistent implementation of Continuous process Continuous process to Carn.Corp. occupational safety measures Goal #7

Improved Development of a corporation- Continuous process of Continuous process of management wide and specially adapted improvement improvement systems that take management system within the into account the Carnival Group that fulfils and specific require- exceeds ISO requirements ments of the cruise industry WORK

Objective Measure Status / 2017 Further action / 2018 ff.

Positioning as Wide-ranging insights into work Trendence graduate barometer Receiving accolades as an an attractive areas for applicants through the accolade: “Top 2 Employers in attractive employer employer internet, trade fairs, social Germany”; – Tourism 2016, IHK media, international and nation- “Top Top Training Company” Start of new authentic and al career days, presentations and for AKC, Top Employer in tren- international Employer collaborations dence’s “Young Professionals” Branding campaign category Continuous measures to New design of the AIDA career strengthen and position the em- Improving internal and external portal and “multi-channel” re- ployer brand to boost employee employer appeal (Employer cruiting with a focus on online recruitment Branding) and social media outlets

Strengthening university Increasing number of opportu- marketing and junior program nities for flexible applications and career entry

Retaining and Targeted measures to harmonize Preparation of a digital “staff Implementation of a new developing professional and private lives world”: revision of all entry personnel management employees documents for new employees system and expansion of Promotion of career opportuni- (preparation for crew portal); “self-service” activities in ties and development measures crew survey after time on the crew portal board Evaluation of employee survey Completion of employee and development of measures survey for land-based staff Improvement of a mobile Continuous expansion of train- learning management system ing activities on board and on land (including intensive train- Further digitalization of learn- ing to improve environmental ing content (especially for awareness) managers on land and at sea) with new integrative learning E-learning accolade for approaches in order flexibly to entry-level training courses reach every target audience GUESTS

Objective Measure Status / 2017 Further action / 2018 ff.

Improving guest Separate recording of customer Guest satisfaction could be Raising guest satisfaction satisfaction needs and wishes increased by 3 % to previous level. year. Qualitative and quantitative evaluation of all guest reviews Introduction and use of new and innovative measures and assessment methods with a view to optimizing customer- oriented products and processes.

Improving Expansion of offerings for people Continuous process of Furnishing of accessible cabins accessibilty for with individual impairments; improvement with regard to with non-slip carpeted floors people with more transparent travel informa- accessibility; stair lifts on ships particular tion for people with impairments that have entered service since Wheelchairs on AIDAprima requirements or particular requirements 2010 and AIDAperla fitted with (visually or hear- voice directions ing-impaired and wheelchair users) Installation of stair lifts on ships that have entered service since 2010

Promoting Presence on common platforms Increase the number of Increase the number of fol- dialogue with such as Facebook, google+, followers on AIDA’s social lowers on all of AIDA’s social customers YouTube, Twitter and in the AIDA media channels media channels through social Web Lounge networks 2017: Number of Facebook Establish new AIDA Lounge fans rose to 1,200,000 as a replacement for the Web Lounge

Increase number of Facebook fans to 1,300,000

Improving AIDA Club for regular travelers Restructuring of the AIDA Club, Welcome gift for club members customer loyalty with appealing, even free benefits personalized and long-term support measures for each club New Inspiration Hub will offer level. informative content ECONOMIC GROWTH

Objective Measure Status / 2017 Further action / 2018 ff.

Expanding the Commissioning of new ships; Commissioning of AIDAperla Commissioning of AIDAnova fleet Increase in bed capacity and enlargement of fleet by 25,224 beds in total adding of AIDAmira

31,727 beds in total in 2018

By 2023: around 42,524 beds

Intensification Creating new job opportunities 8,340 employees at sea and Hiring of additional employ- of positive 1,242 employees on land ees, especially in view of fleet impact on the growth by AIDAnova, AIDAmira local economy and the new vessels for 2021/2023

2,000 new positions with each new ship

Intensification Expansion of partner network 14,856 partners, 224 ports & Further development of partner of positive eco- and strengthening of existing 81 countries networks (optimization, con- nomic impact on partnerships solidation & stricter selection the local region of suppliers in accordance with and destinations sustainability criteria)

Expanding Incorporation of new destina- Continuous process Continuous process travel packages tions in our range Introduction of the new AIDA First round-the-world cruise by Selection travel program; first AIDAaura, Growth of Selection round-the-world voyage by fleet by AIDAmira as of Decem- AIDAcara ber 2019

2017: 5 more countries than in the previous year and 24 new ports of call

Expanding Raising AIDA’s brand profile Number 1 cruise line in the Continuous process, strength- market presence German market ening market position & raising in Germany Reinforcing the company’s brand awareness positive image Brand awareness in Germany: 72 % COMMUNITY / PHILANTHROPY

Objective Measure Status / 2017 Further action / 2018 ff.

AIDA – Promoting research and projects Supporting partners with Continuous process, continua- to Carn.Corp. focusing on social responsibility voluntary activities & financial tion and expansion of voluntary Goal #10 and environmental protection donations, e.g. SOS Children’s activities and financial donations Villages, Mercy Ships, FLY&HELP, Supporting charitable organiza- help for migrants, democratic tions, donation management initiatives, animal conservation, sport and culture

Increased use Increased use of sustainable Continuous process Continuous process; of sustainable products, e.g. furniture, clothing for example we now use more in 2018 we will strive to use products for guests and staff members sustainable foodstuffs, e.g. the most eco-friendly materials (Cradle 2 Cradle = C2C), food- organic tea, organic coffee, in the construction of our new stuffs etc. fair trade pork and fair trade ships due for 2018/2021/2023 chocolate

Transition to environmentally- friendly cleaning products, 100 % conversion to rapeseed oil in place of palm oil, use of bulk packaging and products made in board