What to do if you are dissatisfied with the Outcome of your complaint If however you are ultimately not happy with how we have dealt with your complaint, and would like to take the matter further, you can contact the You may approach Health Watch Surrey for help Parliamentary and Health Service Ombudsman or advice; who make final decisions on unresolved Healthwatch Surrey provide confidential advice and complaints about the NHS in England. It is an support, helping you to sort out any concerns you may independent service which is free for everyone to have about the care we provide and guiding you use. through the different services available from the NHS. Please find below contact details for Healthwatch Contact Details of the Ombudsman: Surrey: Complaints The Parliamentary and Health Service Ombudsman Health Watch Surrey Millbank Tower The Annexe Procedure Millbank Lockwood Day Centre London Westfield Road Guildford SW1P 4QP The Fairlands Medical Centre GU1 1RR Tel: 0345 015 4033 Fairlands Avenue Tel: 0303 303 0023 Website: www.ombudsman.org.uk/make –a-complaint Worplesdon Guildford Email:
[email protected] Surrey, GU3 3NA Tel: 01483 594250 You can also seek advice and support about making an NHS complaint from the Independent Health Advocacy Service, Surrey Independent Living Council Glaziers Lane Branch Surgery 19 Glaziers Lane Telephone: 01483 310 500 Normandy Surrey, GU3 2DD Text: 07704 265 377 Responsible Person for Complaints Tel: 01483 813274 Email:
[email protected] Dr Christopher Lukaszewicz Post: Surrey Independent Living Council (SILC) Astolat Complaint Managers Coniers Way Please also see Guildford Dr Christopher Lukaszewicz (Clinical) separate Surrey Complaint Form GU4 7HL Mrs Isata Green (non-clinical) available at Reception Making a Complaint What We Do Next Complaining on Behalf of Someone Else and Sharing of Data We aim to settle complaints as soon as possible.