THANK YOU to All Our Team Members
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SUMMER 2020 IN TOUCH with CINNAMON THANK YOU to all our team members Zing! Video A heartfelt Putting on Competition Thank You the Ritz Announcing the From Cinnamon's Taking afternoon tea winners. Directors. at Rivermede Court. Page 04 Page 05 Page 09 SARAH’S MOVING IN SCRUMPTIOUS Sarah Eaves General Manager, Leah Lodge SURPRISE A warm welcome to Sarah Eaves who recently joined Cinnamon Care Collection as the new General Manager Congratulations to Sarah Delves, at Leah Lodge. Sarah has worked as a nurse for over Deputy Manager at Abbotswood 20 years and has experience in acute surgery, medical Court, on the birth of her daughter assessment centres, site management and developing Esme Joan. Esme was so keen to a frailty rehabilitation pathway. Previous roles include Medical Matron, join the team that she arrived over Clinical Site Practitioner and, most recently, Frailty Matron at Kings College five weeks early! After a few anxious Hospital. We wish her every success and happiness in the next stage of her days in hospital, she went home career with Cinnamon. with her delighted parents who are adjusting to their new little family. Esme is doing well and in the words MOVING UP of her mum is truly scrumptious! Helen Cooke Senior General Manager, Cedar Mews Congratulations to Helen Cooke on her recent promotion to Senior General Manager. Helen is a Registered Nurse who has enjoyed a successful career in care home and regional management. For the last three years she has been General Manager at Cedar Mews which, under her leadership, has gone from strength to strength and is a very successful, happy home. Helen will provide support and leadership to Burcot Grange & The Lodge as well as our new homes in the Midlands in due course. Baby Esme CONGRATULATIONS Eva Taylor Jones Bank Carer from Burcot Grange Congratuations to Eva Taylor Jones, Bank Carer from Burcot Grange, who recently completed her degree in Fine Art with Education Studies at Worcester University. Eva has SCISSOR SKILLS worked extremely hard and the Burcot Grange team are extremely proud of her and her achievement. A round of applause for luliana Zaharagiu, Jill Cheer, Tony Figlarowicz, Lisa Gray, Laura Masterson and Jane Paris, all from the Hartwood House Care A FANTASTIC team, and for Administrative year Assistant Bree Webber and her Krystyna Bosko, General Manager at colleagues at Wellington Vale. Earlsfield Court, and Sandy Hamblyn, They have all emerged as talented Home Admissions Advisor, took a hairdressers during recent months, using their moment to look back on their first year new-found skills to make with Cinnamon Care Collection recently. sure their residents always looked their best and “I took this selfie on our first day,” said stayed smiling. Sandy, “which was on the site of a half-built Earlsfield Court. It has been an adventure and, although a bit of a rollercoaster, we’ve had a fantastic year.” Here’s to many more! 02 | IN TOUCH with CINNAMON passionate ABOUT PEOPLE WHISTLEBLOWING Cinnamon Care Collection recognises the importance of whistleblowing as a means of ensuring that team members can confidently raise issues of concern inside the organisation. Team members are encouraged examples has been, is being or is to raise genuine concerns about likely to be deliberately concealed. malpractice at the earliest stage if: All persons wishing to raise 3 A criminal offence has been concerns should report the matter committed, is being committed to the General Manager (Registered or is likely to be committed. Manager) in a confidential manner. 3 A person has failed, is failing or In the event that the concern relates is likely to fail to comply with any to the General Manager it should be legal obligation to which they reported to the HR department at are subject. Support Office on 01784 457 913 or 3 A miscarriage of justice has [email protected]. All face-to-face training in occurred, is occurring or is likely Cinnamon homes unfortunately to occur. Full details of the Whistleblowing had to be put on hold during 3 The health and safety of any policy and procedures can the pandemic. We will, however, individual has been, is being or is be found on the QCS system resume with our training sessions likely to be damaged. or in the policy manual which is for Seniors and Team Leaders in 3 Information to show that any matter located in the Administration office management areas as soon falling within any one of the these or General Manager’s office. as it is safe to do so. Each workshop will stand alone and there is no need to attend them in a specific order. Potential Employee topics include: Assistance 3 Successful supervision meetings 3 Building the team Programme 3 Managing conflict 3 Personal effectiveness At Cinnamon Care Collection, we recognise that help is sometimes As well as building skills, the needed to deal with practical and workshops will provide a pathway emotional challenges such as family towards future leadership roles issues, legal or financial problems, and a supportive forum for sharing medical or consumer questions, best practice. insurance claims, stress and more. We are presently looking at ‘Train the Trainer’ areas that 24-hour helpline require updating to ensure all Programme provides a 24-hour helpline homes are able to keep their from Health Assured and confidential competence in mandatory areas, personal support by qualified and such as moving and handling experienced counsellors that are free practical sessions. Any such to all Cinnamon team members. sessions will be held with very strict So please make that call rather than social distancing rules in place. allowing your concerns to grow. Please look out for more information in your home and Call in strictest confidence on 0800 030 5182 or go to In Touch with the next issue of www.healthassuredeap.com and enter Username: Cinnamon, Password: Care. Cinnamon. IN TOUCH with CINNAMON | 03 NEW FACES Sue Hill celebrates We are family The Wellington Vale team Keeping fit, maintained their morale having fun during the most difficult days Seven Cinnamon homes entered the of lockdown by supporting Zing! Video Competition set by Activity each other. was sad when she had to Consultant Geoff Pride recently to get spend her birthday away from her everyone keeping fit and having fun. The “Our wonderful General Manager, family for the first time in her life. Her principle of the Zing! exercise programme Sue Hill, supplied us with regular colleagues rallied round and surprised is that any movement is better than none takeaway lunches and weekly her with decorations, gifts, and a so movements are tailored to different food parcels for our amazing beautiful cake. levels of ability. team members, including those who were self-isolating at home,” General Manager Sue Hill also Geoff recorded his own three-minute explained Breda O’Doherty, found herself having to celebrate Zing! exercise routine based around Activities Co-ordinator. “It really her wedding anniversary hundreds movements used in DIY and gardening, made us feel so supported, of miles away from her husband. The such as painting with a roller, cleaning especially when we were working Wellington Vale team decorated a windows, mowing and digging. He then a long day and were worried table and bought cards and flowers invited the homes to devise their own about the lack of food and basic for a party to lift Sue’s spirits. Support routine to a specially selected music track. supplies in our area.” Manager Lisseth Mendonca created and framed a poster with lovely Groups at Abbotswood Court, Burcot They also supported each other words for Sue. The support of their Grange & The Lodge, Hartwood House, when enduring separation from Wellington Vale family certainly Rivermede Court, Sunnybank House and family and loved ones. Angela helped Sue and Angela to enjoy Wellington Vale practised their routines Delarmente, Clinical Manager, their day. and uploaded their videos on Facebook. The judges compared aspects of the videos, including creativity, humour and fun, choreography, fancy dress and team Overwhelming praise member and resident involvement. The Rectory Court team celebrated Carers Week by asking families The winners if they would write a few kind words about the team. The joint winners were Abbotswood The praise was overwhelming. Christine Valentine-Bunce, General Court and Wellington Vale whose videos Manager, presented the compliments with Thank You goodie bags to were outstanding in every way and filled each member of the team while the residents applauded them. A large with joy and laughter. They each received delivery of doughnuts for Team Rectory was also very well received. a £200 e-voucher to spend on an activity or event for their home. Burcot Grange & The Lodge won second prize for their creativity and a £100 e-voucher. Well done to all who entered! rcising! Keep on exe The Rectory Court team before social distancing 04 | IN TOUCH with CINNAMON We are humbled by the ever-greater Rectory efforts you have made to keep our Court residents safe and positive in mind have won and spirit, maintaining morale with individual calm, consideration and good humour. Top 20 Care We know it cannot have been easy, Home Awards especially at a time when you have also in their region been anxious about the health of your yet again. own families. You are an inspiration. These awards are decided from We hope that the weekly food parcels, reviews left by the people who bottles of wine, chocolates and matter most – our residents, other treats, as well as the Thank You their friends and families. We vouchers, helped to make life a bit are proud that they recognise easier and showed our gratitude for the outstanding care we all that you do.