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Vmware Edge Network Intelligence User Guide VMware Edge Network Intelligence User Guide VMware Edge Network Intelligence VMware Edge Network Intelligence User Guide You can find the most up-to-date technical documentation on the VMware website at: https://docs.vmware.com/ VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com © Copyright 2021 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 2 Contents 1 About This Guide 5 2 Intended Audience 6 3 Introduction To VMware Edge Network Intelligence 7 Overview 7 Architecture Overview 8 4 Signing In and User / Role Administration 10 Signing In 10 Users and roles 11 Magic Link 12 Resetting your password 13 SSO 13 5 Basic Navigation 15 6 Adding Data Sources 17 Adding a Native ENI Crawler 17 Adding a VMware SD-WAN Edge Crawler for Branch Analytics 19 RADIUS Integration 20 Cisco ISE integration 20 Aruba HPEClearpass Integration 23 FreeRADIUS Integration 25 Microsoft RADIUS Integration 26 Adding Wireless Controllers 30 Cisco 31 Aruba Controller 32 Zoom API Connector 35 Crawler Data Collection Flow 37 7 Organizing Your Instance by Sites and Groups 39 Adding Sites 40 Adding Groups 41 8 Incidents 43 Navigating Incidents 43 Types of Incidents 46 VMware, Inc. 3 VMware Edge Network Intelligence User Guide Understanding an Individual Incident 47 Tuning Incidents 48 9 Detail Pages 51 Client Detail 51 AP Details 55 Application Details 64 DHCP/DNS/RADIUS Server Details 65 VLAN Details 67 10 Analytics 68 Network History 68 Hourly Data View 70 Health and Remediation 72 Understanding Relative Percent and Client Hours 73 Filtering in Health and Remediations 74 Benchmarks 77 Performance Metrics 78 11 Introduction to the API 81 12 VMware Edge Network Intelligence Client App 85 Client App Overview 85 Install the Client App 86 Register the Client App 87 Manage Client App Groups for Client App User 90 Access Client App Data in ENI Back-end Analytics Engine 93 Client App Capability Matrix 99 Uninstall the Client App 100 VMware, Inc. 4 About This Guide 1 This guide covers the basic setup and administration of VMware Edge Network Intelligence™. It provides information on how to use VMware Edge Network Intelligence. By using this guide and the Knowledge Base articles, you can set up, tune, and maintain your VMware Edge Network Intelligence instance. The additional guides cover specific use cases and go deeper into solving problems with VMware Edge Network Intelligence. VMware, Inc. 5 Intended Audience 2 This guide is intended for administrators and users of VMware Edge Network Intelligence. Depending on your role granted, you might not be able to make changes to the configuration, but you can view the settings and understand how they affect the data shown. VMware, Inc. 6 Introduction To VMware Edge Network Intelligence 3 This section covers the high-level architecture of VMware Edge Network Intelligence and gives you a basic understanding of the power of Artificial Intelligence (AI) as it applies to performance monitoring of the end user. This section also covers the two main use cases for VMware Edge Network Intelligence: n Proactive Troubleshooting n Reactive Troubleshooting This chapter includes the following topics: n Overview n Architecture Overview Overview This section provides an overview of VMware Edge Network Intelligence. VMware Edge Network Intelligence is an end user performance monitoring tool. It uses machine learning and big data analytics to baseline device performance on your network and correlate changes to the baseline to problems in your network. Unlike other network monitoring tools there are no set thresholds in VMware Edge Network Intelligence. Instead, VMware Edge Network Intelligence learns what "normal" is in your network and uses that to determine changes in performance. VMware, Inc. 7 VMware Edge Network Intelligence User Guide Architecture Overview This section provides an overview of the architecture of VMware Edge Network Intelligence. VMware Edge Network Intelligence uses an on-premises device to collect data from many data sources and then sends that data to the VMware Edge Network Intelligence back-end system (either in the cloud or on-prem). The device is called a crawler and may be a standalone device, a virtual machine, or built into a VMware SD-WAN Edge device. The crawler can be located in a central data center or in branch locations. Multiple crawlers work together to collect data and de- duplicate any overlapping data. The crawlers collect data from switches, routers, WLAN controllers, UC systems, RADIUS servers, SPAN sessions, inline data from SDWAN sessions, and other applications. This data is combined to identify edge devices and their application and network statistics. Using that data, the VMware Edge Network Intelligence backend creates baselines for performance and identifies the root cause of any performance or connectivity issue. Typically, crawlers are placed in the network near to a point where user traffic can be captured via a SPAN or TAP (this is often near the WLAN controllers). Alternatively, when the crawler is the same device as the SD-WAN Edge, user data is collected from the pass through traffic. The crawler management interface is used to collect data from the other components of the system as well as to send the collected data to the VMware Edge Network Intelligence back-end system. VMware, Inc. 8 VMware Edge Network Intelligence User Guide Figure 3-1. VMware, Inc. 9 Signing In and User / Role Administration 4 This section provides information on how to sign into VMware Edge Network Intelligence and how to configure user accounts and role-based access. This chapter includes the following topics: n Signing In n Users and roles Signing In This section provides details on logging into VMware Edge Network Intelligence. You must have received an email with your sign in information and a link your instance of VMware Edge Network Intelligence. If you cannot find your email, you can also go to https:// app.nyansa.com and enter your email address to find your instance. Once you are on your instance, you will be presented with the local VMware Edge Network Intelligence or you are presented with your organizations single sign-on page. On your first sign on you will be prompted to set a password. Important Account access links in email expire within 24 hours. If it has been more than 24 hours, use the forgot password link to set your password. VMware, Inc. 10 VMware Edge Network Intelligence User Guide Figure 4-1. Users and roles This section provides information on users and roles in VMware Edge Network Intelligence. You can create as many users as you need in VMware Edge Network Intelligence. The users are identified by email address and can be assigned access permission based on roles. There are 4 user roles and 3 permission levels in VMware Edge Network Intelligence. To configure users, navigate to the administration settings menu and the user access tab. User Role Description All Access to the entire VMware Edge Network Intelligence product. Network Engineer Access to all of the network portions of VMware Edge Network Intelligence (Excludes security and Line of business). Security Access to the IoT portions of VMware Edge Network Intelligence. Line of Business Access to the Critical Devices portions of VMware Edge Network Intelligence. Service Desk Access to the Service desk dashboard. VMware, Inc. 11 VMware Edge Network Intelligence User Guide Permissions Description Owner The primary contact for VMware Edge Network Intelligence. This role can create and delete all accounts in the system including admin accounts. Admin Read Write access to configure VMware Edge Network Intelligence, can promote other to admin but not demote. Default Read-only access to VMware Edge Network Intelligence. Figure 4-2. User Roles Magic Link This section provides information on the magic link that help you log in automatically. If you use the local login (not SSO), VMware Edge Network Intelligence can also send you a magic link to your email that will log you in automatically. Note Magic links are for one time use and expire in 48 hours. VMware, Inc. 12 VMware Edge Network Intelligence User Guide Resetting your password This section provides information on resetting the password. If you forget your password, you can reset it using the reset password link on the login page. This will send you a reset password link to your email address. The administrators cannot set or change your password. The only way to set a forgotten password is to use the forgot password link. SSO This section provides information on configuring Single Sign-On (SSO) for VMware Edge Network Intelligence. VMware, Inc. 13 VMware Edge Network Intelligence User Guide VMware Edge Network Intelligence supports SAML v2.0 based SSO that allows you to use your corporate identity to log in. Once SSO is enabled, you can no longer sign in or create users in the user admin section. To deactivate SSO, open a support ticket and we can deactivate it for you. To configure SSO: 1 Navigate to the admin settings. 2 Click User access. 3 Click SSO is Disabled. Figure 4-3. SSO Configuration From there, fill out the SAML information and Role Mapping. Once you click enable SSO, you can test to make sure it is working. VMware, Inc. 14 Basic Navigation 5 This section provides information on navigation in VMware Edge Network Intelligence. Once you log in to VMware Edge Network Intelligence, you will be taken to the dashboard appropriate to your role and access. VMware Edge Network Intelligence is broken down into following sections: Section Description Dashboards Quick summary views of user and device performance Incidents Problems with your network or critical devices Analysis Information about how your network is performing compared to internal and industry benchmarks Inventory Quick access to device and application level details Report Management Generate and view reports about your network Admin Access to your account settings and configuration for VMware Edge Network Intelligence VMware, Inc.
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