Is Innovation a Question of Will Or Circumstance?
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Is Innovation a Question of Will or Circumstance? An Exploration of the Innovation Process Through the Lens of the Blakeney Government in Saskatchewan Edited by Eleanor D. Glor Copyright Eleanor Glor 2000 2 Is Innovation a Question of Will or Circumstance? An Exploration of the Innovation Process Through the Lens of the Blakeney Government in Saskatchewan, 1971-82 Edited by Eleanor D. Glor Table of Contents Acknowledgements .........................................................3 Preface ..................................................................4 Introduction: How Can the Innovation Process Be Understood?: Eleanor Glor ........8 Section I: Central Agency Innovation .........................................20 Chapter 1: Changes in Central Management: D. Murray Wallace. ......................21 Chapter 2: Planning, Financial Management, Accountability and Administration: Eleanor Glor .32 Chapter 3: Managing Change in Economic Development: Eleanor Glor ..................46 Chapter 4: Central Secretariat-Based Change: The Potash Take-Over: John Burton .........52 Section II: Line Department Processes .........................................67 Chapter 5: Horizontal Management: Creating the Department of Northern Saskatchewan: Jerry Hammersmith and Bob Hauk ........................................68 Chapter 6: Managing From a Line Perspective: Saskatchewan Transportation, 1971-1981: Eiling Kramer and Tom Gentles ..........................................94 Chapter 7: A Comprehensive Labour Reform: Gordon Snyder ........................112 Chapter 8: The Government Tango: Communications and Coordination: Eleanor Glor .....127 Section III: How Should the Innovation Process Be Understood? ..................138 Chapter 9: Voluntarism: Innovation in Saskatchewan as Planning and Implementation: Eleanor Glor .......................................................139 Chapter 10: Determinism: Innovation as Emergent: Eleanor Glor .....................153 Conclusion: Is Innovation a Question of Will or Circumstance? Eleanor Glor .......172 Bibliography ............................................................183 Biographies .............................................................193 If you find this book interesting or useful, the editor would like to hear from you. Send reports of academic citations or small monetary tokens of appreciation to Eleanor Glor 1238 Castlehill Cres. Ottawa, Ontario (Canada) K2C 2B3 Copyright Eleanor Glor 2000 ISBN number 0-9687137-0-X For more information about Public Sector innovation, please visit The Innovation Journal at http://www.innovation.cc 3 Acknowledgements Any book requires yeoman service by a large number of people–this one is no exception. The other authors and I have been working on it for ten years, and have been thinking about the issues involved for much longer. Many thanks to the authors for their efforts to understand the issues involved and to respond to the guidance provided by the editor. Thanks as well to those who provided input about the government, especially Alan E. Blakeney and his cabinet members Walter Smishek, Ted Bowerman, and others, many public servants of the government, including Mike Costello, Albert Macdonald and some who wished to remain anonymous, and academics who observe it, especially Ken Rasmussen and Howard Leeson. Thank you as well to the anonymous reviewers who read three different versions of this book. 4 Preface Governments of the 1980s and 1990s have lived through enormous change but they are not the only ones that have actively created change. Is Innovation a Question of Will or Circumstance? An Exploration of the Innovation Process Through the Lens of the Blakeney Government in Saskatchewan is the story of how the most consistently innovative government in Canada–the Government of Saskatchewan–implemented innovation during the 1970s. This story of successful innovation has much to teach those who are attempting to create innovation today, not just because they must but because they want to. While two studies have considered the policy and program innovations of the Blakeney government (Glor, 1997; Harding,1995), and two others have discussed management strategies and leadership (Blakeney and Borins, 1998; Gruending, 1990), none has examined how this government created innovation. In Is Innovation a Question of Will or Circumstance? eight participants in the government map strategies, mechanisms, processes and stories of an innovative government. This material is then used to explore the nature of the innovation process. Is Innovation a Question of Will or Circumstance? is a study of the nature of the innovation process through the prism of the Saskatchewan government of 1971-82–a government previously demonstrated to be innovative (Glor, 1997a). It asks “How can the innovation process be understood? Is innovation a question of planning and will or does it emerge from an environment as the product of specific determinants and processes? Is Innovation a Question of Will or Circumstance? identifies, assesses and validates the two main ways in which people use the concept of public service innovation.1 Framing the questions is David Wilson’s understanding of the old distinction between voluntarism and determinism. Voluntarism is explored as an approach to innovation by identifying key strategies, structures and processes in central agencies, line departments and specific initiatives. Then it addresses whether putting in place the internal correlates of innovation is key to successful innovation. Innovation is also considered from a determined perspective, looking at the province’s economic, social and political history and considering whether the government had the trait of innovativeness. Finally the book looks at some of the processes at work inside the government and in Saskatchewan that influenced its interest in and capacity to be innovative. Is Innovation a Question of Will or Circumstance? concludes by examining the value of voluntaristic and deterministic perspectives on innovation and lessons to be learned from each. Studying the Unique: How Does Public Sector Innovation Happen? To discover how one government innovated successfully, Is Innovation a Question of Will or Circumstance? dissects the innovation process in a government that introduced a very large number of innovations–160 policy and process innovations during an eleven-year government. By investigating how the central agencies organized themselves to plan, implement and monitor a major change agenda, how line departments implemented innovations and addressed horizontal problems, the planning and implementation process is revealed. By identifying the 34 1 Innovation “is the conception and implementation of significant new services, ideas or ways of doing things as government policy in order to improve or reform them.” Glor, 1997, p.4 5 administrative innovations introduced by the government, by pursuing three innovations–the program management and information system (PMIS), potash, and the Department of Northern Saskatchewan (DNS)–from beginning to end, by exploring the history, traits and processes of government in Saskatchewan, the determinants of innovation and the innovation process in Saskatchewan are uncovered. Some of the operations were themselves innovative, overall the processes generated a competently, effectively and efficiently managed government. The processes not only served the ongoing management needs of an active government, they also provided the means to implement the innovations. An examination of the procedures not only describes the processes, it also highlights the needs of a government implementing a significant change agenda. Is Innovation a Question of Will or Circumstance? considers the government’s administration from the perspective of its innovations. It answers such questions as: What processes did the government use to create its innovations? What procedures were needed to manage innovations over time? What skills were needed? What techniques did the government use to coordinate such massive and ongoing change? Is Innovation a Question of Will or Circumstance? also addresses the comparative questions: Was the government’s administration innovative? Benefiting from hind-site, this book is a unique attempt to analyse how a government was able to be innovative, assessed through the eyes of its managers.. This is the rational structure of Is Innovation a Question of Will or Circumstance? The authors also proffer a more personal side of the government. They illustrate the singular characters of the participants and the unique nature of the processes created. From administrative reformer (Wallace); to reluctant nationaliser of potash caught up in a secret operation (Burton); to independent, some thought pugnacious minister of highways (Kramer); to dissatisfied program developer who became minister and initiated his truly innovative process (Hammersmith), a sense of how the Blakeney government functioned comes alive through these authors’ stories. Their comments on issues of mutual interest reveal some of the dynamics that affected innovation in the government. This book presents, therefore, a number of case studies of administrative2 innovation and the case study of a government that introduced a good deal of innovation, and a methodology for exploring the innovation process. But was the government administratively innovative? The management strategies and administrative innovations are presented for central management, including PMIS (chapter