Security Control Made Easy at Cologne Bonn Airport

Situated in one of Europe‘s most densely populated and productive regions, over 12 million passengers pass through Co- logne Bonn Airport (CGN) every year.

CASE STUDY Security control made easy at Cologne Bonn Airport

XOVIS HELPS CLEAR RESPONSIBILITIES AND STOP FINGER POINTING

CHALLENGE SOLUTION

Just like many airports, Cologne Bonn Air- 104 ceiling-mounted Xovis 3D Sensors at port (CGN) shares responsibilities at se- security checkpoints in Terminal 1 count “Xovis provides us and our curity checkpoints with the Federal Police and track passengers. The Xovis software process partners at security (BPOL). While CGN manages the queues, receives data streams and measures KPIs with robust real-time data. BPOL is in charge once the divesting of be- related to security control and subproces- This makes collaboration and longings starts. Communication between ses. Dedicated facilities have been estab- coordination much easier. We separate entities can get difficult. To impro- lished where airport operations share the now have a tool at hand to in- ve cooperation and passenger experience, following data with the BPOL to facilitate form and guide passengers in some challenges need to be mastered: communication and process improvement: a way that they spend more • How to measure the required real-time • Queue lengths time in enjoyable areas ins- tead of queues. As an import- KPIs with the required quality to identify • Waiting time per security queue/ lane ant part of our digitalization bottlenecks for process improvement? and for entire site strategy, Xovis helps improve • How to facilitate communication and • Numbers of passengers processed customer satisfaction and the coordination between CGN and BPOL • Passenger arrival patterns attractiveness of CGN as an based on accurate data? innovative airport in general“. Christof T. Kontogiannis Head of Product Management - Central Infrastructure, CGN BENEFITS

Based on the data gathered with Xovis, CGN and BPOL improve their collabora- tion, reduce costs, improve passenger satisfaction and increase revenues:

• CGN and BPOL share the accurate real-time data to identify problems, stop finger pointing and take specific measures (e.g. by sending more staff). • Over 50% reduction of peak waiting time, from 11-40 min to only 5 min. • Cost reduction via shorter waiting times and lower fees is four times higher than the investment costs for the people flow measurement system. • The improved passenger guidance and information enables every passenger to spend additional 2 min on spending money at the retail section. CASE STUDY How does it work?

Long queues make airports look bad and to continuously track passengers through frustrate passengers. Xovis provides air- large areas anonymously. The system ports with a powerful tool to move passen- also features an automated queue detec- gers more smoothly through their facilities, tion that measures waiting times only for optimize staff and infrastructure planning passengers excluding staff, meeters and 3D image computed by a Xovis and ultimately increase customer satisfac- greeters even in unstructured, dynamic 3D Sensor indicating heights and tion. The combination of Xovis 3D Sensors multi-queue areas. distances by different colors and software solutions helps improve effi- ciency all over the airport and prepares the Passengers are recognized individually ground for innovative business models. even if they are standing shoulder to shoul- der. Constant sample rates of 98% Counting and tracking pas- are guaranteed, meaning that sengers anonymously, 98% of passengers in the According to the the Xovis system com- study “Rise to Challenge covered area are registe- bines 3D sensors with – The Risks and Oppor- red. The 3D stereo vision software solutions to tunities of Digitization for technology does not de- measure the targe- Airports,” from Roland Berger, a pend on signal-emitting Xovis 3D Sensor, PC2 five-minute delay for 25 percent ted KPIs in real-time. devices and is highly ro- of passengers at the security A broad portfolio of checkpoint could induce a bust against all kinds of Xovis 3D Sensors with drop in retail sales of 2 to 3 external influences such ultra-wide viewing angle percent. People that wait as shadows, light chan- accommodates the speci- more, spend less. ges and heat emissions. fic architectural conditions of any airport. Mounted on the cei- Power over Ethernet (PoE), com- ling, one sensor covers up to 100 m2 or bining data connection with power in one 1100 sq.ft. and can be mounted from 2.2 to cable, and a Mean Time Between Failure Xovis 3D Sensor, PC3 30 m or 7.5 to 100 ft. high. A high-resoluti- (MTBF) of 25 years simplify installation/ on 3D image, often also referred to as ste- maintenance and keep total cost of opera- reo image, of the covered/ recorded area is tion low. Implementing FPGA technology, calculated up to 30 times per second, pro- the image processing is performed on the viding the basis on which every person that sensor. No video stream leaves the sen- is entering the covered area is counted and sors and data privacy is guaranteed. Only tracked anonymously. a constant stream of moving dots, repre- senting the counted passengers, is sent The Xovis software receives data Based on the 3D images computed on the out. Only one server is needed to run the streams from the sensors, calcu- sensor, the software receives data streams system with up to 600 sensors. The Xovis lates and visualizes the KPIs from all the installed sensors, calculates system can easily be integrated with other and visualizes KPIs such as waiting times software solutions. For example, waiting and passenger throughput on real-time times can be exported automatically from dashboards. An unlimited number of sen- the system and displayed on screens at the sors can be connected into a Multisensor airport or on the airport‘s mobile app.

Web and mobile clients of the software are also available CASE STUDY Technical Data

WORKING PRINCIPLE: 3D stereo vision / distance measurement

INSTALLATION ANGLE: +/-15° in x-axis +/- 5° in y-axis Taxi Ranks Duty-free

OPERATION TEMPERATURE: 0°… 50 °C

WITH OUTDOOR HOUSING: -20°… 50 °C

STORAGE TEMPERATURE: -20°… 70 °C Check-in Gates

AIR HUMIDITY: 20 … 80%

CONNECTION: RJ-45 Ethernet People Baggage POWER SUPPLY: PoE Class 0 / (IEEE 802.3af) Movers Reclaim

POWER CONSUMPTION: < 5W

REQUIRED ILLUMINATION: min. 2 lux Terminal Emmigration & PC2/ PC2R: 13.0 x 9.4 x 3.0 cm SIZE (LxWxH): Entrances Immigration PC3: 33.0 x 6.1 x 4.0 cm PC3-O: 38.5 x 9.0 x 8.6 cm

WEIGHT: PC2: 350 g/ PC2R: 250 g PC3: 600 g/ PC3-O: 1700g Security Customs

MOUNTING HEIGHT: PC2/ PC2R: up to 6 m PC3/ PC3-O: up to 20 m

Escalators Transfer Security

ABOUT XOVIS

Swiss-based Xovis is the market leader in people flow moni- toring. More than 65 international airports count on Xovis to measure numerous KPIs such as waiting times, process times and passenger throughput. Based on the gathered data airports optimize the planning of resources and the use of infrastructure. The combination of 3D sensors and software solutions stands out with unmatched accuracy, reliability and ease of use. The system includes a sophisticated data privacy concept and does not depend on signal emitting devices. Founded in 2008, Xovis has evolved from a three-man start-up to a high-tech company with more than 80 employees. The US office is in Boston, MA.