WIXAMS RETIREMENT VILLAGE The ExtraCare Charitable Trust

WIXAMS Your RETIREMENT Questions VILLAGE The ExtraCare Charitable Trust Answered Edition 1: June 2018

Wixams Retirement Village opens summer Contents 2019 and is being developed by The ExtraCare Charitable Trust, a registered charity creating 1 Tenure options 2 better lives for older people since 1988. 2 Applying to live at the village 2 The village provides spacious homes and a wide range 3 Eligibility to live at the village 3 of social and leisure facilities for people over the age of 55. Care is available for those who need support. 4 Offering you a home 3 5 Costs associated with living in the village 4-5 6 Affordability 6 7 Village homes 6-8 8 Moving to the village 8 9 Village life 9-10 10 Care and well-being 10-11 11 About ExtraCare 12 12 Supporting the charity 12 13 Joining in – community, volunteering, friends & jobs 13 14 Map and plan of village centre 14-15 15 Contacting us BACK COVER

To apply please phone 0300 303 2333, [email protected] or visit www.wixamsvillage.co.uk 3 Eligibility to live at the village Can I rent an apartment in the village if I am currently a homeowner? What are the main eligibility criteria for living There will be a limited number of homes in the village? available at market rent on a fixed term tenancy Our priority is to support residents 55 and over from The ExtraCare Charitable Trust. who are living in the area of Borough Council. We may also consider applications from outside these areas as long as you have a strong 4 Making property offers location connection. What criteria do ExtraCare consider when For example, you were born in the area or you making property offers? need support from a family member who lives The profile of village residents needs to in the area. represent: Is there an upper age limit for applying to live A range of different age groups in the village? A reasonable balance of singles, couples, men No, there is no upper age limit. and women 1 Tenure options Explain the purchase prices, levels of tenure Can my younger partner/friend/child move People who are fit and fully mobile and ongoing weekly charges. in with me? People who need mobility support and require What are the tenure options available to me? Give you a tour of our show homes. Anyone living at Wixams Retirement Village care (up to a third of the community will be 230 homes are available as follows: needs to be aged 55 or over. in receipt of an assessed care package) Arrange an appointment to see our Welfare 92 are available for outright purchase. Benefits Advisor to discuss your affordability. If I attend Village Meetings regularly We also need to ensure that a proportion of 92 homes are available for shared ownership, (see page 13) will this help me to secure homes are available for purchase, shared a property? ownership and affordable rent for example, 75 per cent, then pay a rental fee Answer any questions or queries that you may Attending Village Meetings will not give you We consider a person’s affordability for the unpurchased portion. have. an advantage in the application process. The 46 homes are available for affordable rent We consider whether the lifestyle offered at If you are unable to attend the information day Village Meetings allow you to find out about by being referred either by Bedford Borough the Village will be suitable (e.g. due to health or personal mobility), please the village lifestyle and decide whether you wish Council or Harpur Trust. contact us on 0300 303 2333 and we can to apply, or simply join the community as a Can I choose which home I want to buy Are purchase and shared ownership homes discuss alternative arrangements with you. visiting Friend or volunteer. Either way you are or rent? leasehold or freehold? After you have completed the application welcome. We will ask you to prioritise a selection of Purchase and shared ownership homes are process, we will then contact you and inform To find out about the times and location of apartments. We will try to to meet your first offered on a 120 year leasehold basis. you whether your application has been Village Meetings, please phone 0300 303 2333, choice, although we cannot guarantee this. successful. email [email protected] or visit our How will I find out whether my application website www.wixamsvillage.co.uk 2 Applying to live at the village What happens to any confidential information has been successful? Who were the main partners involved in We will contact you as soon as possible. Please Who do I contact to apply for a home in we give to ExtraCare? setting up Wixams Retirement Village? do not worry if you are on holiday or away – the village? When you apply for a home in the village, The ExtraCare Charitable Trust (See section 11, we will hold your application and inform you of Please phone 0300 303 2333, email we will need to ask you to disclose financial page 12 for more information about ExtraCare), the outcome when you return. [email protected] or visit our website information. We will also ask your permission and The Harpur Trust. www.wixamsvillage.co.uk. If you are eligible for us to contact other relevant authorities We will give you more details about the to apply, we will talk you through the for financial information (e.g. to confirm your application process and our response times at application process. benefits). This information will be stored the information days. confidentially and used for the purposes of your What happens at an information day? application only. If you decide not to move into At your sales or rental information day our the village we will destroy the information at staff will: your request. Tell you more about our Charity. Can I visit another ExtraCare village to Outline our key services, including the well- have a look? being and care services. Yes. We will arrange a number of free tours of existing villages prior to the opening of Wixams Retirement Village.

2 Wixams Retirement Village Wixams Retirement Village 3 Utilities Charge: All heat, light and power Additional costs are likely to be similar to those be paid for so that costs can be covered. to your home; all water and sewage services found in your current home. Typically, costs Typical charges for classes such as Zumba or Tai associated with each home; Wi-Fi in your associated with: Chi, range from approximately £1 - £5. apartment and throughout the village. Council Tax Many of the facilities rely on the support of Village Amenities Charge: A contribution Home Contents Insurance resident and community volunteers. Providing towards the running of the Well-being Service, Telephone the volunteer contribution is maintained, costs activity costs including staffing, a contribution Satellite/Digital TV can be kept to a minimum. towards the bistro, a contribution towards TV Licence (depending on your circumstances – welfare benefits advice, 24-hour access to staff we will advise you). What happens when I leave the village or support in an emergency, and costs associated pass away? 5 Weekly charges Maintenance of White Goods: Outright If you have purchased a home in the village with running the communal areas. ownership and shared-ownership properties have How much do the homes cost to rent or buy? (outright or shared ownership), the Charity will Does the Utilities Charge vary from person to integrated appliances (e.g. washer/dryer, fridge/ buy the property back from you or your estate To find out more about purchase prices, levels person depending on usage of utilities, or is freezer, oven, hob and extractor). You will be of tenure and the ongoing weekly charges, you (minus some deferred fees and other charges) the cost the same for every home? responsible for the maintenance of these after when you leave. need to attend a sales or rental information day. The charges are based on the size of your home their respective warranties expire. Please phone 0300 303 2333, email wixams@ (not individual usage) and are fixed annually. A Village Refurbishments Charge is taken out of extracare.org.uk or visit our website www. Mobility Scooter: Costs associated with your estate when your property is sold back to Charges for two bedroom homes are higher maintaining your mobility scooter (if you own wixamsvillage.co.uk. than they are for one bedroom homes. the Charity. This fee contributes to the village’s one) and have gained permission to use one, ‘sinking fund’ which is referred to in the property Are weekly charges based on the person or We understand that our residents prefer the prior to moving to the village. Please note that the home? lease. The value of this sinking fund can be current arrangements as they are able to plan for fire safety purposes, residents may be asked obtained by contacting the Village Manager. They are based on the home. How much you their finances in any given period, with the to store and charge mobility scooters in their contribute towards ongoing charges associated knowledge that they have fixed utilities charges own homes or designated zones. The Village Refurbishments Charge is 1% of with living in the village depends on your which need to be met. your purchase price per year (or part year), up personal circumstances. You will be advised on Car Insurance: If you drive a car, the cost of your to a maximum deduction of 10%. There is an this by one of our Welfare Benefits Advisors as Will costs be reviewed? insurance could change as you are moving to a additional £750 fee to cover our reasonable part of your application process. Our charges are reviewed annually and different area. Please speak to your own insurance administration costs. notification about changes will be issued provider about how this could affect you. What type of charges will we have to pay in in advance. Full information will be available during the the village? How much do residents in other villages pay? application process. Each home is subject to the following costs: What will the council tax be? Costs vary between villages. Villages are built We do not know the Council Tax bands at this in different geographical locations and are Village Facilities Charge: Costs associated with early stage; the bands are not usually set until subject to the requirements of different housing maintaining the communal areas, such as: fire much closer to the time the village opens and, associations and local partnership arrangements. alarms, entry phone system and emergency in some cases, after opening. Any cost comparison can be misleading. lighting repair; communal area cleaning; rubbish collection, disposal and pest control; What additional ongoing costs can we expect? Are the communal facilities free to use if maintenance and replacement of equipment You will need to meet purchase and/or rental you are a resident? such as lifts; insurances; staff time for organising costs and care costs (if applicable). These are The village has a wealth of health and leisure these services. explained and discussed with you prior to facilities. Upkeep and general use of the facilities making an application. are covered as part of each resident’s charges. Apartment Maintenance Charge (this is included in rental costs for rented Meals and entertainment in the village facilities are apartments, and will be a separate charge set at an affordable cost on a pay-as-you-go basis. for purchase and shared ownership homes) Use of the fitness suite will also be subject to an This covers some tasks associated with the affordable charge. day-to-day maintenance of your home and Do we have to pay for activities in the management time associated with these the village? tasks. The charge also includes your buildings Yes. Whilst access to facilities in the village is insurance (but not contents insurance). Full covered by the residents’ charges, membership details will be given to you when you make of village activity clubs and participation in your application. village entertainment and social outings need to

4 Wixams Retirement Village Wixams Retirement Village 5 6 Affordability Village homes have been carefully designed, combining traditional style with modern Is the village affordable? technology. The technology is designed to Our aim is to make the village affordable for support your independence, safety and mobility as many local people as possible with a diverse in your own home without being obtrusive. range of incomes, including those on low incomes or with limited savings. Key features in all homes include: Homes in the Village will be available for Traditional front door with letter box. outright purchase and affordable rent, with a A front door which closes on its own in the number of shared ownership options. (Shared event of a fire alarm warning. Ownership is where you buy a proportion of A spacious entrance hallway. your home, then pay rent on the unpurchased Extra-wide swing doors to aid mobility for portion). wheelchair users. To help with costs, ExtraCare has its own team Easy access kitchens with fitted electric hob of Welfare Benefits Advisors who will check to and oven. see if you may be eligible for financial support Water taps controlled by levers for easy use. if you may be eligible for financial support with your housing costs or living costs. Electric power sockets and light switches The specifications and costs will vary for a number of bathrooms in the village if people mounted at a convenient height. each home. You will be given full and specific want a bath, or require assistance to do so. You will be invited to attend a free and Energy-efficient lighting. information for the home you are interested Are homes built to avoid obtrusive noise? confidential meeting with our Welfare Benefits in when you attend an information day. Advisor as part of your application process to Standby electric lighting in case of Homes are built to latest building regulation determine what benefits you might be entitled power failure. Do the homes have balconies or patios? standards offering a significant reduction in to. Our benefits staff will also look at possible Emergency call systems in rooms Many homes will have balconies and most on noise levels. Additionally, all residents will need future scenarios e.g. if your partner/spouse passes (linked to the staff team alarm system). the ground floor will have access to a patio area. to use sound-proofing underlay on their flooring away and your income reduces as a result. Central heating and full double-glazing. If I have a ground floor home will I have and we will advise you on this. Between the hours of 11pm and 8am, residents are requested Radiators which are protected to avoid a garden? In recent years, our benefits team have managed not to make any noise that is audible outside of scalding. No. However, residents are free to adopt the to access over £4m each year in benefits on their property. behalf of residents living in ExtraCare locations. CCTV connection to the Village entrance to patio area next to their home, placing plants This includes approximately £1.4m in unclaimed enable guest entry. and chairs outside their patio door. The village Are there storage areas available for will also have a large greenhouse and residents miscellaneous items (e.g. suitcases)? benefits amongst those residents moving into Connection points for satellite and terrestrial can join a gardening club, contributing to the Yes, there will be communal storage areas on a our new developments. TV, radio and phone. development of the village gardens. number of floors in the village. You can talk to ExtraCare’s own benefits team A BT socket to enable broadband at the village by phoning 0300 303 2333, internet connection. Do you decorate homes before we move in? Do the apartments use gas or electricity? All woodwork will be gloss-finished using eco- Hobs and ovens in the homes will run on email [email protected] or visit our Bedrooms have phone and TV points. website www.wixamsvillage.co.uk. friendly paint. Walls will have been painted with electricity. Heating and water will be run from a Secure Proximity Key Card access to each vinyl, matt emulsion in a neutral colour. central village boiler which will run on gas. (You home and public areas of the Village. A batten and a curtain rail will be provided. Floors will be able to control the heating temperature 7 Village Homes Key additional features in all purchase and in the hallway, bedroom(s) and living room are in your home, personally). shared ownership homes include: How many homes will the village have? prepared, painted and sealed, ready for laying 230 in all. 92 homes are available for outright An enhanced kitchen specification to include carpets or flooring. (You will need to meet purchase, 92 are available for shared ownership an integrated washer/dryer, fridge/freezer, the cost of your carpet or floor covering and and 46 are available for social rent. extractor fan and plumbing for a dishwasher. installation – we will advise you on this matter). What does each village home consist of? An enhanced tiling and décor specification in Do you have baths in the shower rooms? Each home will have its own front door, kitchen, the kitchen and shower room. No. Village homes will have walk-in showers. living room and one or two bedrooms. All Under cupboard down-lighting in the kitchen. Research suggests our residents find these more homes will have a spacious shower room with Chrome finish light switches. accessible, and they take up less room, and help them maintain independence in later life basin and toilet. A significant number of homes Chrome electrical fittings. will have their own balcony or patio. (our showers are fully accessible to meet all our Chrome internal door handles. residents’ mobility requirements). There will be

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6 Do the apartments come with a structural 9 Village Life What security do you have in place? guarantee? Access to the village will be permitted through Yes, all village homes come with a 10 year Will there be staff on duty in the village? double doors into a foyer with a staffed NHBC structural guarantee. The staff team will be led by the Village reception area. During hours when reception Manager and will consist of a Care Manager, is closed, the doors can only be opened by Is there an emergency alarm in each home and Care Supervisors, an Activity Co-ordinator, a is it linked to the Village Support Team office? people with access cards or by contacting a Volunteer Co-ordinator, a Gym Instructor, Well- resident or a member of staff. Residents’ homes Yes. Each home will be provided with a two-way being Advisor, a Locksmith (to support residents speech fob which will connect directly to the can be locked securely and each resident will with dementia or mental health issues), and a have their own proximity card (similar to a care team once activated. This is for use in an variety of other positions. emergency only. hotel swipe card). This card will allow residents In the case of an emergency only, the staff personal access to their home and access to the Can we access satellite TV? team will be available on site 24 hours per day. residential areas within the village which are Yes, a central satellite dish will be installed for Qualified staff can provide care to those people also protected by secure doors. the whole village. Residents can then pay a who have had an assessment that has been There will be closed circuit television cameras provider to access a satellite TV service if they agreed with ExtraCare and the local authority if wish (e.g. Sky). around the village site. Each home will have assistance is needed with funding the care (see connections via personal TV to a CCTV camera section 10, page 11). at the village entrance, for guest entry. 8 Moving to the village What communal facilities will be available in Can I have a pet? If I own my current home, will I have support Key features of the service: the village? Yes, you can have a pet, provided that you are during the sales process? The full list of health and leisure facilities in the Our Move-In Co-ordinator will be on hand to able to manage the pet’s requirements and Yes. With the help of our sales team, we Village Centre includes: assist and advise you on your move, and the that you are able to make full arrangements will provide all the support we can to help A reception area and main street associated administration. for the pet to be cared for if you are unwell or you sell your current property. If you reserve with communal seating areas away. You will need approval from the Village an apartment in the village, we will hold a Our recommended estate agents and Village Hall Manager if you wish to replace your pet when it solicitors are available to carry out your sale presentation to introduce you to recommended Shop dies. estate agents, solicitors and removal companies and purchase instructions if you wish. These Public Library and I.T. Suite Will the village link up with local transport? (however, ExtraCare do not receive any financial firms are hand-picked for their local Café Bar and Bistro In all of our villages, we work closely with incentive for recommending these companies). knowledge, expertise, service and value. community transport networks to ensure that A support infrastructure is in place to help you Our tailored service with exclusive discounts Well-being Suite our villages are fully served by vehicles that throughout the process. will ensure your carpets and curtains are Hair Salon fitted for you. Beauty Salon are accessible and meet all our residents’ How much time will ExtraCare give me to sell mobility requirements. my existing home? Our discounted removals and arrivals service Hobby Room Where do I park my car? You will have at least six months to arrange will pack, remove, deliver and place your Art & Crafts Room The village will have its own communal car the sale of your current property and exchange furniture and belongings in your new Fitness Suite park with 160 spaces. Spaces are not privately contracts on your new home. This is reduced to village home. Games Room allocated. Disabled parking spaces are located three months (on new reservations) when we How quickly can we move in? Assisted Bathroom close to all resident entrances into the main get closer to the opening of the village. We anticipate that residents will begin to move Enriched Opportunities Suite village. People park their cars at their own Our Sales Co-ordinators will assist you with the into the Village from summer 2019 onwards. A (to support residents with dementia) risk and The ExtraCare Charitable Trust is not sale of your current property. They will monitor moving in schedule will be created and you will Fully Accessible Toilet Facilities responsible for any damage to resident or local market conditions and will give you the be issued with a specific move date closer to the Launderette visitor vehicles. best possible advice. time the Village opens. Lifts Who has responsibility if there is an accident Will you help me with my move to the village? Greenhouse involving a mobility scooter? ExtraCare provide a Move-In Service with Car Parking - 160 communal spaces We ask all residents with mobility scooters to specialist advice and support to ensure your These facilities will be open to the wider take out personal insurance to cover them in the move to the village is as efficient and smooth community. We will also welcome wider event of an accident with their mobility scooter. as possible. involvement through residents’ families, Residents using mobility scooters will be given a volunteers and community groups. safety brief and instructions by village staff.

8 Wixams Retirement Village Wixams Retirement Village 9 You need to gain permission to use one at Does the Charity run external activities For those residents who need significant care, to specific homes or communal areas within mobility scooter, prior to moving to the village. and events? we will work closely with healthcare providers the village. Please note that for fire safety purposes, Every year ExtraCare runs a number of events, and specialists to support the delivery of nursing Village communities are mutually supportive residents may be asked to store and charge for which a reasonable charge will be made. and palliative care during the day and night and all residents are requested to recognise and time. The service can be arranged as part of mobility scooters in their own homes or Some events are large (over 500 people) and respect each other’s care and support needs. your personal care plan and also needs to be designated zones. very sociable. agreed with the local authority. Can I use a mobility scooter? Can my family and friends stay with me in Residents and staff may also arrange specialist We discourage the use of mobility scooters An offer of a property is subject to a general my apartment? activities ranging from boating or horse riding to as a general policy, as health and safety is our well-being assessment, which will be arranged Yes, as long as the person stopping with you has wheelchair abseiling or even overseas holidays. priority, and we like to encourage residents to during the application process. We may have their own residence outside of the village i.e. Our ambition is to support you to arrange and remain independent for as long as possible. to revise our offer of a home if we assess if their own home and address. enjoy your own interests and challenges. However, you are able to use a mobility scooter Your visitors are welcome to stay overnight in we assess that your care needs exceed the as long as you have gained permission. Will I be expected to join in with activities resources we will have available. your home for occasional short visits. and social events all of the time? Are there costs associated with the care Where will my care be delivered? Is there a guest suite for friends/family to No. You can participate in activities, or not, I receive? Care can be delivered in your own village home. stay in? as you wish. Yes. Your care provision will be assessed and We seek to ensure you never need to leave the There is a guest suite and visiting families Do you close at Christmas or other religious agreed between yourself, ExtraCare and the and friends are welcome to use it. There is a village unless your medical condition requires local authority (if assistance is needed to fund festivals? hospitalisation or you have an acute nursing reasonable charge for its use. No. As with any village, Christmas and other the care you require). We will then be able to need. The service is flexible and, within reason, advise you of the costs involved so that you Can my friends, family or visitors visit the festivities are planned and shared amongst the can support your needs as they grow or diminish. village and join activities? community. The staff will be there to support can choose the care service you require to meet Can I move to Wixams Retirement Village The village is part of the wider community and residents’ wishes. your assessed needs. if I have dementia or a complex mental will welcome and encourage involvement with Do you have a place of worship? Do you have a GP service? external visitors and family members. Visitors of health condition? Our villages do not have a GP on site, but our No. However, our villages welcome all faiths. It is important we are informed of any all age groups will be welcome to visit as your Normally faith services are held in the Village Well-being Advisors are qualified nurses who guest, or to join activities as a volunteer. such conditions to help ensure you can live work closely with local GP services. Depending Hall or communal meeting rooms as appropriate independently in the village. Visitors under the age of 55 are able to access to residents’ wishes. on the local catchment area, you may be able gym membership (at the discretion of the Our dedicated ‘Locksmith’ will profile and work to stay with your current GP. If not, we will Village Manager). See section 13, page 13. Will I still receive junk mail? with residents for up to 12 weeks and share be able to advise you where the nearest GP Your postman will deliver all your mail to your Will all the village facilities be staffed or can I the detailed profile with care staff, friends or surgeries are. front door and you will need to contact the relatives as appropriate. This is a short term volunteer? sender to cancel unwanted or junk mail. What is the Well-being Service? We encourage volunteering. Many of the intervention to assess ways in which the ExtraCare has a multi-award winning Well-being facilities will depend on the involvement of Will there be waste and recycling facilities? individual can live successfully within a village Service which is run from the village Well-being residents and external volunteers, supported by Yes. Waste will be collected from appropriate environment. Centre. An ExtraCare Well-being Advisor is a ExtraCare’s own staff team. This keeps costs collection points in the village (e.g. from disposal There is a charge for this service, although if qualified nurse who works from the village and down and supports community participation in chutes). Recycling facilities will also be available. you are entitled to care funded by the local offers residents regular health checks which the running of the village. authority you may be entitled to this service may include blood pressure, cholesterol, and Essential services will be maintained by qualified 10 Care and Well-being free of charge. weight checks. Advice on diet and exercise can also be given individually. In addition, the ExtraCare staff. To find out more about Can I receive care in the village? How many residents will be receiving care? volunteering in the village, see section 13, page 13. Approximately a third of the community will be Well-being Advisor will run regular well-being Yes, ExtraCare will have a dedicated QCF (NVQ) classes covering advice on how to prevent falls, Please note, some non-essential services or qualified staff team on site. If you need care in receipt of care, ranging from a little help with everyday tasks up to extensive care during the or information on how to cope with conditions activities may only be available subject to your needs will be assessed by ExtraCare and such as asthma, diabetes or high blood pressure. demand or the availability of staff or volunteer the local authority (if assistance is needed to day and night time. resources. For example, this might influence fund the care you require) and agreed with you. Will people using wheelchairs be living in the duration of the shop, restaurant and bar You can then access care through our staff as the village? opening hours, or the availability of some appropriate to your individual needs. Yes. We welcome residents with wheelchairs resident activities or specialist/luxury treatments. Care might range from a little help with and have ensured that every facility, home and everyday tasks up to extensive care during the level of the village is equally accessible. This day and night time. will ensure that wheelchair users are not limited

10 Wixams Retirement Village Wixams Retirement Village 11 11 About ExtraCare 12 Supporting the Charity 13 Joining in - Community, Can I work at the new village? Volunteering, Friends and Jobs The Village will create local jobs and we will What is The ExtraCare Charitable Trust? How is the charity supporting the work with partners to promote job and training development of retirement villages? Can I volunteer? opportunities for local people. Our charitable funds are used to support our We have an active network of over 2,000 care services, health and Well-being projects volunteers – their contribution is highly We seek dedicated, enthusiastic staff to work Founded in 1988, The ExtraCare Charitable Trust and Enriched Opportunities Programme (for valued and is at the heart of our inspirational in a range of roles including care and support, is a registered charity based in Coventry. people living with dementia). Funds also support communities. well-being, fitness, maintenance and village our research programme which seeks to improve management. Full training and on-going A number of the village facilities will depend We operate retirement villages and smaller and develop our care services. support will be provided as part of a staff housing developments around our Midlands on the support of volunteers, and joining in induction process. base and further south. We are also looking for support to help fund can be sociable, fun and deeply rewarding. social, leisure and health facilities in each of the Opportunities include helping to run facilities You can register your interest in working Our vision is better lives for older people and villages – facilities which will support residents, such as the café bar or gym, or supporting clubs at Wixams Retirement Village on our website: our mission is creating sustainable communities their families and volunteers across each new and classes (for example, well-being sessions, www.extracare.org.uk that provide homes older people want, lifestyles village community. choir training or IT classes). they can enjoy and care if it’s needed. Over 85% of our team is QCF (NVQ) qualified, Does the charity support ongoing activities in Before the village opens we encourage people compared to a national requirement of 50%. To find out more about the charity and our these villages? to be involved through volunteering, either villages, please visit www.extracare.org.uk We seek to employ people who can relate to Yes, residents’ activities are supported by the to support either to support our communal the needs and feelings of our residents and will Did you know? charity but we do make reasonable charges. facilities or to help out in one or to help out in use a variety of selection methods, not just an ExtraCare is a not-for-profit charity governed These activities may include personal one of ExtraCare’s Charity Shops (see section 12 interview, to determine which people have the by a board of Trustees – experienced advisors development (singing lessons and IT training), on page 12). right skills and attitude to provide excellent in housing, care, business and finance who give outdoor challenges (horse-riding) and large social Volunteers (like all ExtraCare staff) may be standards of service. their time and expertise voluntarily. events where residents can meet up and enjoy subject to a police check that will be arranged During the Village’s development, how will The charity’s surpluses are re-invested in trips to regional craft events, concerts or trips. and paid for by ExtraCare. This is a standard ExtraCare ensure that the village meets the helping to provide new ExtraCare retirement Do your Charity Shops support ExtraCare requirement and usually nothing to be needs of local people and the community? communities, upgrading our existing locations or residents? concerned about. supporting innovation and improvement in the Individual Needs The ExtraCare Charitable Trust manages around To find out about volunteering at the village. services we provide. We aim to provide services which are relevant 60 Charity Shops to support the health and Please phone 0300 303 2333, email and sensitive to people’s particular needs. ExtraCare is a member of Associated Retirement well-being of our residents. The shops offer [email protected] or visit our website As part of our assessment of each new Community Operators (ARCO), a trade body a quality range of clothing, household items, www.wixamsvillage.co.uk. representing more than 400 retirement books, DVDs and small electrical items. resident’s lifestyle aspirations, we will take into What are Village Meetings? communities across the UK. account cultural preferences, beliefs, practices, For more information about the work of Our Village Meetings are a wonderful language and religion, and seek to ensure that [email protected] ExtraCare’s Charity Shops or to find out how opportunity to meet with other people aged the service we provide takes these needs and you can support your local shop, please phone 55 or over who are interested in Wixams aspirations into account. our Charity Shops Team on 02476 506011. Retirement Village even before the Village is Accessible Communications www.extracare.org.uk/our-shops/ open. You will be able to share interests and We are seeking to ensure that our hobbies, and find out more about village life. communications are accessible. Where You can meet residents from other ExtraCare appropriate we will make documents, materials villages, join in activity groups and have your and presentations available in other languages. general queries answered, and all for a small charge each month. Interpretation and translation services will also be made available when necessary. To find out about our Village Meetings, and the time and location of the meetings, please phone 0300 303 2333, email [email protected] or visit our website www.wixamsvillage.co.uk.

12 Wixams Retirement Village Wixams Retirement Village 13 14 Map and Plan of the Village Centre

Village Facts The village centre is the hub of village life 230 apartments 92 one bedroom 92 for outright ownership 138 two bedroom 92 for shared ownership 160 car parking spaces 46 for affordable rent

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LO Care has been taken to ensure that the responses in this document are as accurate as possible but they are for general guidance only. The information in this document does not in any way form part of a contract or warranty. We would advise all prospective residents to seek independent legal and/or financial advice as appropriate.

14 Wixams Retirement Village Wixams Retirement Village 15 15 Contacting Us Compliments and Complaints: Your feedback Should you be unsatisfied with the way in which is important to us because our aim is to provide your complaint has been dealt with locally, you the best quality service possible. So if you have can write to us or email us at the address below: a complaint we’ll take it seriously and respond Richard Keeley, The ExtraCare Charitable Trust, appropriately. If we’ve done something you like, 7 Harry Weston Road, Binley Business Park, please tell us. You can contact our Quality Team Binley, Coventry CV3 2SN on 02476 506011 or in writing at The ExtraCare [email protected] Charitable Trust, 7 Harry Weston Road, Binley Business Park, Binley, Coventry, CV3 2SN.

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For all enquiries please contact the village team Phone: 0300 303 2333 Email: [email protected] Web: www.extracare.org.uk

A registered charity since 1988

WIXAMS RETIREMENT VILLAGE wixamsretirementvillage The ExtraCare Charitable Trust

7 Harry Weston Road, Binley Business Park, Binley, Coventry CV3 2SN www.extracare.org.uk

A registered charity since 1988. Charges will apply. Any costs associated with your home, care and village services will be provided as part of your application. The ExtraCare Charitable Trust, registered charity number 327816, is a company limited by guarantee and registered in and Wales as company number 2205136. Its registered office is at 7 Harry Weston Road, Binley Business Park, Binley, Coventry, CV3 2SN. Copyright © 2018 - The ExtraCare Charitable Trust. WIXAMS RETIREMENT VILLAGE The ExtraCare Charitable Trust