9 2018 • Issue 50 THE WORLD OF ALPHA BANK SAMOTHRAKI ANTIPAROS AGONI GRAMMI 2018 PROGRAMME GONIMI ΠΡΟΓΡΑΜΜΑ 2018 SKYROS CHIOS THYMAINA RHODES KASTELLORIZO PAROS LIMNOS DONOUSSA “Together, for better health” CONTENTS IN FOCUS p. 3 ΤΗΕ ΒΑΝΚ Alpha Bank distinguished by Deutsche Bank p. 6 Euro 500 million funding to SMEs with the extension of the Alpha Bank - European Investment Fund agreement through the COSME programme p. 7 “Greek Entrepreneurship: Prospects, Challenges, Strategy” series of Day Conferences p. 8 Customer Experience and Loyalty Division: Listening to the “Voice of Customer” p. 9 Alpha Bank participated in the 23rd Banking Forum organised by the Hellenic Management Association p. 11 9 2018 • Issue 50 CULTURE Numismatic Seminar for postgraduate students from Radboud University at the Alpha Bank Numismatic Collection p. 14 Alpha Bank Art Collection partnerships p. 15 The J. F. Costopoulos Foundation p. 16 The Alpha Bank Cultural Centre in Nafplio hosted the “Olympia Summer Academy 2018” p. 18 Human Resources Division: Together … at the National Library of Greece at the Stavros Niarchos Foundation Cultural Center (SNFCC) p. 19 The folio “Yannis Moralis” will be sold by Alpha Bank at a discount of 40% throughout October 2018 p. 20 The Alpha Bank Library: Antonis Samarakis p. 21 PRODUCTS AND SERVICES Alpha Residence Renovation: “Your home is talking. Listen to it!” p. 23 Editor: CORPORATE COMMUNICATIONS DIVISION 40, Stadiou Str. “Bleep app”: The first application in Greek banking enabling new Customers to register 102 52 ATHENS, GREECE and issue cards online p. 24 Τel.: +30 210 326 2413, + 30 210 326 2435 Fax: + 30 210 326 2439 New Enter Bonus Visa and Enter Bonus Mastercard® cards p. 25 E-mail: [email protected] [email protected] Design - Production: GOD A.E. < Contents > CONTENTS CORPORATE SOCIAL RESPONSIBILITY Alpha Bank supported the people affected by the fires in Eastern and Western Attica p. 26 The Bank supported the work of the Hellenic Fire Department p. 26 Collection of school supplies in Agrinio, Corfu, Livadia and Samos p. 27 “The defacements that hurt” p. 31 The Bank sponsors the Technical University of Crete’s TUCer group p. 32 Alpha Bank sponsored the EBEN GR student competition p. 32 “Together with the children at the Museum and the Theatre” p. 33 The Bank was a gold sponsor of the 24th Kalamata International Dance Festival p. 33 The Alpha Bank Group supported the Municipality of Psara p. 33 9 2018 • Issue 50 CULTURE SPECIAL ART NETWORK Chronis Botsoglou p. 34 ΝUMISMATIC COLLECTION Prefecture of Lesvos Mytilene p. 37 PORTRAITS FROM THE BANK’S HISTORY Charles Merlin p. 38 GROUP COMPANIES ABC FACTORS p. 40 Alpha Supporting Services p. 41 Alpha Bank Cyprus Ltd p. 43 Editor: CORPORATE COMMUNICATIONS DIVISION 40, Stadiou Str. 102 52 ATHENS, GREECE Τel.: +30 210 326 2413, + 30 210 326 2435 Fax: + 30 210 326 2439 E-mail: [email protected] [email protected] Design - Production: GOD A.E. < Contents > IN FOCUS Together, for better health lpha Bank’s Corporate Social Responsibility programme “Together, for better health” improves public health services on A Greek islands, by offering medical equipment and pharmaceutical supplies. The Programme was launched in 2014 and is carried out in collaboration with the non-profit organisation “AGONI GRAMMI GONIMI”. The Programme’s main objective is to actively support health services by covering the medical and pharmaceutical needs of local health centres, as well as enhance the residents’ sense of security in terms of medical care. Hence, island residents will be able to meet their medical and pharmaceutical needs at local level and will not have to travel to larger islands for health reasons. In 2018, medical and pharmaceutical equipment was delivered to the General Hospital – Health Centre of Limnos (16.4.2018), the “Skylitseio” General Hospital of Chios (20.4.2018), the “Andreas Papandreou” General Hospital of Rhodes (8.5.2018), the Samothraki Health Centre (18.5.2018), the Paros Health Centre (24.5.2018) as well as the Regional Health Centres of Antiparos (25.5.2018), Donoussa (6.6.2018), Thymaina (12.6.2018), Skyros (22.6.2018) and Kastellorizo (26.6.2018). The Executive General Manager of the Greek Branch Network Isidoros S. Passas, the Manager of the Commercial Banking Division and the Business Centres Tilemachos Georgakis, the Manager of the Attica and Eastern Continental Greece Branch Division Georgios Rapanakis, the Manager of the Aegean Islands and Crete Branch Division Maria Papageorgiou, the Manager of the Small Business Banking Division Spyridon Rentetakos, the Manager of the Investment Portfolios Management Division Panagiotis Remoundos, the Manager of the Marketing and Public Relations Division Kyriaki Inempolidi, the Assistant Manager of the Attica and Eastern Continental Greece Branch Division Andreas Tzoumerkas, the Assistant Manager of the Aegean Islands and Crete Branch Division Vassilis Rizopoulos, the Assistant Manager of the Marketing and Public Relations Division Eleni Stergiou, the Head of Corporate Social Responsibility Sylvia Kourkouli, the Manager of the Rhodos Regional Retail NPE Workout Centre Meropi Linardou, local Branch Managers, Executives from the Aegean Islands and Crete Branch Division, Executives from the Marketing and Public Relations Division – Corporate Social Responsibility and, in certain cases, members of the local Branches’ Personnel, were present at this year’s deliveries of medical and pharmaceutical equipment to the aforementioned islands, on behalf of the Bank. Since the Programme’s launch in 2014, 203,200 items of pharmaceutical supplies and medical equipment have been delivered to 42 islands to this day. < 3 / 43 > IN FOCUS Limnos Chios Rhodes Samothraki Paros < 4 / 43 > IN FOCUS Antiparos Donoussa Thymaina Skyros Kastellorizo < 5 / 43 > THE BANK Alpha Bank distinguished by Deutsche Bank lpha Bank was distinguished by Deutsche Bank in the “EUR Operational Excellence Award” and “USD Operational A Excellence Award” categories, for the very high quality of STP-Straight-through processing in its payment orders. Deutsche Bank, which has a global presence and international prestige, is one of the Bank’s main correspondents. Given its important position and its share in international payments, it has established an award ceremony for banks that it is working with and which demonstrate excellent performance, based on set criteria. The Bank’s distinctions are the result of the high quality in the capital movements of the Payments Operations Division. The Division follows international practices, in accordance with the ISO 9001:2015 standard. It uses centralised and automated procedures in payment management, enabling the safe and effective processing of transactions that are large in terms of both number and size, at reduced operating costs. In the constantly changing environment of international payments, the aim of the Payments Operations Division is to constantly improve the quality of capital movement, to maintain a high degree of automisation, to contain operating costs and to effectively manage risks. < 6 / 43 > THE BANK Euro 500 million funding to SMEs with the extension of the Alpha Bank - European Investment Fund agreement through the COSME programme he total funding that Alpha Bank provides to Small and Medium-sized Enterprises (SMEs) through the “COSME – T Loan Guarantee Facility” programme now amounts to Euro 500 million, following the extension of the initial agreement by more than Euro 300 million, which was signed between the Bank and the European Investment Fund (E.I.F.), on August 28, 2018. With the new agreement, Alpha Bank confirms its commitment to the support of Greek entrepreneurship, by providing liquidity to SMEs, in order to enhance their competitiveness, in the Greek and the international market. Through its participation in the “COSME” programme, the Bank contributes to the successful implementation of the business plans of the SMEs that are eligible and covers their operational needs, with favourable financial terms and reduced collaterals. < 7 / 43 > THE BANK “Greek Entrepreneurship: Prospects, Challenges, Strategy” series of Day Conferences n Monday, September 24, 2018, Alpha Bank successfully held a day conference in Serres, titled “Greek O Entrepreneurship: Prospects, Challenges, Strategy”, featuring the participation of representatives of Small Businesses, Freelance Professionals and local institutions. The Manager of the Central and Northern Greece Branch Division Dimitrios Charizanis, the Manager of the Small Business Banking Division Spyridon Rentetakos, the Assistant Manager of the Business Centres Division Dimitrios Bousboukis, the Manager of the Thessaloniki Business Centre Symeon Keletzis, the Assistant Manager of the Central and Northern Greece Branch Division Dimos Apostolidis, the Assistant Managers of the Small Business Banking Division Georgios Agritelis, Efrosyni Zanika and Maria Karathanassi, Executives from the Marketing and Public Relations Division and the Small Business Banking Division as well as Managers and Executives from local Branches were present, on behalf of the Bank. The Conference was held to further reinforce and develop consistent and long-term relationships with Gold Business Companies, contributing to the effective management of the business environment’s increasing challenges. The Manager of the Central and Northern Greece Branch Division Dimitrios Charizanis and the Manager of the Small Business Banking Division Spyridon Rentetakos spoke