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Convention Program Payment Solutions to Suit Your Business Paypal Has a Range of Options That Allow You to Take Payments No Matter Where You Do Business

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Convention Program Payment Solutions to Suit Your Business Paypal Has a Range of Options That Allow You to Take Payments No Matter Where You Do Business future landscapes For Leadership, Strategy and Technology NFC13 NFC13 Gold Coast Convention 20 - 22 October 2013 convention program Payment solutions to suit your business PayPal has a range of options that allow you to take payments no matter where you do business. Online On the go At the Point of Sale Let your customers buy and Accept MasterCard and Visa PayPal now enables customers pay in as little as 3 clicks^ credit and debit card payments to order ahead and pay in store By including PayPal as a instantly and securely anywhere without cash using the PayPal payment option on your you do business, with the new app. Your customers avoid the website your buyers will love PayPal HereTM app. Process queue and you provide a great the convenience and security card payments in minutes or use customer experience. of being able to checkout with the app to send your invoices MasterCard and Visa credit and from wherever you are. debit cards as well as PayPal. ^ with PayPal Express Checkout. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence Number 304962. Any information is general advice only and does not take into account your objectives, fi nancial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring the service. NFC13 contents future landscapes Welcome Message ______________________________________________ 3 Thank you to our Sponsors General Information ____________________________________________4-6 NAB FCA EXCELLence FRancHISOR FORUM Convention venue and sessions ______________________________________ 4 IN FRancHISING SpONSOR AWARDS 2013 PRIncIpaL Name badges _____________________________________________________ 4 SpONSOR Mobile phones ____________________________________________________ 4 ESTabLISHED Free wifi _________________________________________________________ 4 FRancHISOR OF THE YeaR AWARD SpONSOR Photography on site ________________________________________________ 4 Transport, tours and activities ________________________________________ 4 SILVER SPONSOR Accommodation __________________________________________________ 4 EMERGING FRancHISOR Registration and information desk ____________________________________ 4 OF THE YeaR AWARD SpONSOR Trade exhibition and breakfasts ______________________________________ 4 DeLEGATE BAG SpONSOR Venue floor plan ___________________________________________________ 5 NFC13 survey _____________________________________________________ 6 Payment solutions FIELD ManaGER OF THE YeaR AWARD SpONSOR Social Program _________________________________________________ 7 INTERneT SpONSOR National Franchise Convention Program ________________________8-9 to suit your business Monday 21 October Program _________________________________ 11-14 InTERnaTIOnaL LanYARD SpONSOR FRancHISING AWARD Tuesday 22 October Program _________________________________ 16-19 SpONSOR PayPal has a range of options that allow you to Sponsors ____________________________________________________ 21-24 Exhibitors ____________________________________________________26-36 ESPRESSO Cafe SpONSOR take payments no matter where you do business. EXCELLence IN Partners _____________________________________________________ 37-39 MaRKETING AWARD SpONSOR Exhibitors Booth Listing and Floor plan __________________________ 40 HeaLTH AND WeLLneSS SpONSOR DIGITAL MeDIA Thank you to our Partners SpONSOR The work of the Franchise Council of Australia, including the National Franchise Convention WeLCOME RecepTION Online On the go At the Point of Sale and Legal Symposium would not be possible without the annual support of our Partners. SpONSOR Let your customers buy and Accept MasterCard and Visa PayPal now enables customers FCA PARTneRS OffICIAL DIRecTORY TROPHY SpONSOR pay in as little as 3 clicks^ credit and debit card payments to order ahead and pay in store OF THE FCA By including PayPal as a instantly and securely anywhere without cash using the PayPal PHOTO BOOTH payment option on your you do business, with the new app. Your customers avoid the SpONSOR SURVEY SpONSOR website your buyers will love PayPal HereTM app. Process queue and you provide a great FRancHISE AcaDEMY the convenience and security card payments in minutes or use customer experience. EDUcaTION PARTneR of being able to checkout with the app to send your invoices BReaKfaST SpONSORS MaRKET ReSeaRCH MasterCard and Visa credit and from wherever you are. SpONSOR debit cards as well as PayPal. OffICIAL WebSITE DeVELOpeR OF THE FCA ^ with PayPal Express Checkout. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence Number 304962. Any information is general advice only and does not take into account your objectives, fi nancial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring the service. convention program | 01 Keeps you switched on NFC13 welcome future landscapes What does the future of franchising look like? Welcome back to the beautiful Gold Coast. It is our great franchise professionals from across the United States. We are pleasure to return Australia’s pre eminent franchising event to incredibly fortunate to feature a keynote presentation from IFA such a stunning setting. Chairman Steve Romaniello on the speaking program. With a key focus on leadership, strategy and technology, this Not to be forgotten, there will be plenty of opportunity for year’s National Franchise Convention poses the question: networking at NFC. The networking night hosted at McLarens Landing will enable delegates to convene in a more informal What does the future of franchising look like in Australia? setting, to dine on delicious food, share stories, and discuss all And we’ll answer it with a knock out keynote speaking program things franchising. featuring Guy Russo, Managing Director of Kmart; Warren At the culmination of what will certainly be an educational and Wilmot, CEO of 7-Eleven; Bernie Brookes, CEO and MD of Myer productive few days on the Gold Coast, the NAB FCA Excellence Group; and Emma Hill, Deputy Chair of Michael Hill International, in Franchising Awards Gala Dinner 2013 will be held this Tuesday along with presentations by executives from NAB, PayPal, night, where we will celebrate the success of our members. Microsoft, eBay and Google. We encourage you to take part in everything on offer at NFC, Expert panel sessions on a variety of topics and trends will from the breakfasts, to the trade exhibition, the franchisor panel feature some of Australia’s best franchise brands and CEO’s sessions and the social program. sharing their experiences, challenges and triumphs at the coal face. Expand your network, be inspired, be motivated, and look forward to the future landscape of your business and franchising Along with some familiar faces, we would also like to extend in Australia. a warm welcome to our American friends. This year, the International Franchise Association join us with a delegation of Keeps you switched on Michael Paul Chairman Franchise Council of Australia Convention MC R.E. (Toby) Travanner is a professional corporate trainer, keynote presenter, facilitator, MC and consultant. His area of expertise as well as his passion is coaching individuals and teams to realise their business and personal goals in the areas of sales and marketing. He is well versed in many industries, with more than 20 years of consulting experience in providing peak personal performance where a measurable return on intellect is delivered to organisations. Toby captures and motivates audiences with real, ‘take home’ techniques and attitudes equipping them to break through personal barriers. Toby founded and managed a boutique consulting firm for eight years before merging operations and publicly listing with CPT Global Limited in 2000. Today, he runs his company, aptly named The Learning Company, and is a Member of the Adjunct Faculty at the Australian Graduate School of Management. Toby has a degree in scientific research as well as a background in the entertainment industry. Toby Travanner Convention MC general information NFC13 is convened by Photography on site Patrons entering the site consent that FCA and third parties authorised by FCA may make or record film, photographs or other forms of moving picture, still picture of the event (including, without limitation, of patrons) for the use of media and promotions. Transport, tours and activities The FCA is the peak body for the franchise sector in Australia, representing franchisees, franchisors and If you require any assistance or information relating to transport, tours and service providers in the sector. activities please see the hotel concierge who will be able to assist with all of your needs. Convention venue and sessions Accommodation All convention sessions are being held at The Pavilion Convention Centre, Jupiters Hotel and Casino Jupiters Hotel & Casino, Broadbeach, QLD. Broadbeach Island, Gold Coast, QLD 4218 See Jupiters Hotel and Casino floor plan on page 5. Refer to directional signage for specific session room locations. Registration and information desk The Annual General Meeting of the FCA scheduled to commence at The registration and information desk is located in the conference lobby. 5.00pm on Sunday 20 October will be held in Surfers Paradise room 1. Sunday
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