Convention Program Payment Solutions to Suit Your Business Paypal Has a Range of Options That Allow You to Take Payments No Matter Where You Do Business

future landscapes For Leadership, Strategy and Technology NFC13

NFC13 Gold Coast Convention 20 - 22 October 2013 convention program Payment solutions to suit your business PayPal has a range of options that allow you to take payments no matter where you do business.

Online On the go At the Point of Sale Let your customers buy and Accept MasterCard and Visa PayPal now enables customers pay in as little as 3 clicks^ credit and debit card payments to order ahead and pay in store By including PayPal as a instantly and securely anywhere without cash using the PayPal payment option on your you do business, with the new app. Your customers avoid the website your buyers will love PayPal HereTM app. Process queue and you provide a great the convenience and security card payments in minutes or use customer experience. of being able to checkout with the app to send your invoices MasterCard and Visa credit and from wherever you are. debit cards as well as PayPal.

^ with PayPal Express Checkout. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence Number 304962. Any information is general advice only and does not take into account your objectives, ﬁ nancial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring the service. NFC13 contents future landscapes

Welcome Message______3 Thank you to our Sponsors General Information______4-6 NAB FCA Excellence Franchisor Forum Convention venue and sessions______4 in Franchising Sponsor Awards 2013 Principal Name badges______4 Sponsor Mobile phones______4 Established Free wifi______4 Franchisor of the Year Award Sponsor Photography on site______4 Transport, tours and activities______4 Silver Sponsor Accommodation______4 Emerging Franchisor Registration and information desk______4 of the Year Award Sponsor Trade exhibition and breakfasts______4 Delegate Bag Sponsor Venue floor plan______5

NFC13 survey______6 Payment solutions Field Manager of the Year Award Sponsor Social Program______7 Internet Sponsor

National Franchise Convention Program______8-9 to suit your business Monday 21 October Program______11-14 International Lanyard Sponsor Franchising Award Tuesday 22 October Program______16-19 Sponsor PayPal has a range of options that allow you to Sponsors______21-24

Exhibitors______26-36 Espresso Cafe Sponsor take payments no matter where you do business. Excellence in Partners______37-39 Marketing Award Sponsor Exhibitors Booth Listing and Floor plan______40

Health and Wellness Sponsor

Digital Media Thank you to our Partners Sponsor

The work of the Franchise Council of Australia, including the National Franchise Convention Welcome Reception Online On the go At the Point of Sale and Legal Symposium would not be possible without the annual support of our Partners. Sponsor Let your customers buy and Accept MasterCard and Visa PayPal now enables customers FCA Partners Official Directory Trophy Sponsor pay in as little as 3 clicks^ credit and debit card payments to order ahead and pay in store of the FCA By including PayPal as a instantly and securely anywhere without cash using the PayPal Photo Booth payment option on your you do business, with the new app. Your customers avoid the Sponsor Survey Sponsor website your buyers will love PayPal HereTM app. Process queue and you provide a great Franchise Academy the convenience and security card payments in minutes or use customer experience. Education Partner of being able to checkout with the app to send your invoices Breakfast Sponsors Market Research MasterCard and Visa credit and from wherever you are. Sponsor debit cards as well as PayPal. Official Website Developer of the FCA

What does the future of franchising look like?

Welcome back to the beautiful Gold Coast. It is our great franchise professionals from across the United States. We are pleasure to return Australia’s pre eminent franchising event to incredibly fortunate to feature a keynote presentation from IFA such a stunning setting. Chairman Steve Romaniello on the speaking program. With a key focus on leadership, strategy and technology, this Not to be forgotten, there will be plenty of opportunity for year’s National Franchise Convention poses the question: networking at NFC. The networking night hosted at McLarens Landing will enable delegates to convene in a more informal What does the future of franchising look like in Australia? setting, to dine on delicious food, share stories, and discuss all And we’ll answer it with a knock out keynote speaking program things franchising. featuring Guy Russo, Managing Director of Kmart; Warren At the culmination of what will certainly be an educational and Wilmot, CEO of 7-Eleven; Bernie Brookes, CEO and MD of Myer productive few days on the Gold Coast, the NAB FCA Excellence Group; and Emma Hill, Deputy Chair of Michael Hill International, in Franchising Awards Gala Dinner 2013 will be held this Tuesday along with presentations by executives from NAB, PayPal, night, where we will celebrate the success of our members. Microsoft, eBay and Google. We encourage you to take part in everything on offer at NFC, Expert panel sessions on a variety of topics and trends will from the breakfasts, to the trade exhibition, the franchisor panel feature some of Australia’s best franchise brands and CEO’s sessions and the social program. sharing their experiences, challenges and triumphs at the coal face. Expand your network, be inspired, be motivated, and look forward to the future landscape of your business and franchising Along with some familiar faces, we would also like to extend in Australia. a warm welcome to our American friends. This year, the International Franchise Association join us with a delegation of

Keeps you switched on

Michael Paul Chairman Franchise Council of Australia

Convention MC

R.E. (Toby) Travanner is a professional corporate trainer, keynote presenter, facilitator, MC and consultant. His area of expertise as well as his passion is coaching individuals and teams to realise their business and personal goals in the areas of sales and marketing. He is well versed in many industries, with more than 20 years of consulting experience in providing peak personal performance where a measurable return on intellect is delivered to organisations. Toby captures and motivates audiences with real, ‘take home’ techniques and attitudes equipping them to break through personal barriers. Toby founded and managed a boutique consulting firm for eight years before merging operations and publicly listing with CPT Global Limited in 2000. Today, he runs his company, aptly named The Learning Company, and is a Member of the Adjunct Faculty at the Australian Graduate School of Management. Toby has a degree in scientific research as well as a background in the entertainment industry.

Toby Travanner Convention MC general information

NFC13 is convened by Photography on site

Patrons entering the site consent that FCA and third parties authorised by FCA may make or record film, photographs or other forms of moving picture, still picture of the event (including, without limitation, of patrons) for the use of media and promotions.

Transport, tours and activities The FCA is the peak body for the franchise sector in Australia, representing franchisees, franchisors and If you require any assistance or information relating to transport, tours and service providers in the sector. activities please see the hotel concierge who will be able to assist with all of your needs.

Convention venue and sessions Accommodation All convention sessions are being held at The Pavilion Convention Centre, Jupiters Hotel and Casino Jupiters Hotel & Casino, Broadbeach, QLD. Broadbeach Island, Gold Coast, QLD 4218 See Jupiters Hotel and Casino floor plan on page 5. Refer to directional signage for specific session room locations. Registration and information desk

The Annual General Meeting of the FCA scheduled to commence at The registration and information desk is located in the conference lobby. 5.00pm on Sunday 20 October will be held in Surfers Paradise room 1. Sunday 20 October 8.00 am – 10.00am The Official Opening and Welcome reception will be held in the 3.00 pm – 7.30pm Pavilion marquee from 6.00pm. Monday 21 October 7.00am – 5.00pm All convention plenary sessions will be held in the Gold Coast room. Tuesday 22 October 7.00am - 3.00pm Concurrent breakout sessions will be held in the Surfers Paradise and Coolangatta rooms. The Monday night 21 October Networking Night will be held at Trade exhibition and breakfasts McLarens Landing. Full transport will be provided. Review the Social Program section of this booklet for more information. All convention sessions are being held at the Pavilion convention centre at Jupiters Hotel & Casino, Broadbeach Island, Gold Coast, QLD. The Tuesday night 22 October NAB FCA Excellence in Franchising Awards Gala Dinner will be held in the Southport and Gold Coast All convention catering will be in the Pavilion Marquee. rooms, Jupiters Hotel & Casino. The breakfasts will be held in the Southport rooms. The trade exhibition will be open during the following times: Name badges Sunday 20 October Official Opening and Delegates are required to wear their name badges at all times. You Welcome Reception 6.00pm – 8:00pm will not be authorised for entry into the sessions, exhibition area or provided access to the morning and afternoon teas and lunches Monday 21 October without your name badge. Breakfasts 7.00am – 8.15am Exhibitors 8.00am onwards Mobile phones Morning Break 10.25am – 10.55am Lunch 12.35pm – 1.25pm Please ensure your phone is switched off or in ‘silent’ mode during all Afternoon Break 3.00pm – 3.30pm the conference sessions. Tuesday 22 October Breakfasts 7.00am – 8.15am Free wifi Exhibitors 8.00am onwards Jupiters Hotel and Casino will provide free wifi for all delegates. Morning Break 10.10am – 10.40am Lunch 12.30pm – 1.25 pm You can find directions on how to connect and the necessary wifi code in the foyer. Afternoon Break 3.00pm – 3.30pm Finish 3.30pm

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JCB Visa Mastercard American Express NFC13 future

EXPRESS CHECKOUT FORM landscapes Bankcard Bankcard Diners Club Diners Club forward a receipt for charges to the address below. I accept all hotel charges and costs to be charged to my credit card. Please place in Express Checkout box located at Reception. I allow Conrad Jupiters to charge me after my hotel departure and Expiry Date: / Departure Date: Name: Room Number: Number: Card Credit Postal Address: Postcode:

Signature: Jupiters Hotel and Casino floor plan

Conference and Event Centre eception Exhibition, Catering, W elcome R essions essions Concurrent S eeting eneral G M Plenary S Casino Level Hotel Floor Plan anding Designated Outdoor Smoking Area Smoking Outdoor Designated arens L c L ala NAB Excellence Awards Franchising in G Bus for Networking Night at M GOLD CLUB ESCALATOR TO GOLD COAST HIGHWAY

convention program | 05

Key CardKey System Emergency - Dial 999 in electronic door lock systems. Your room doorYour fitted is with the latest If problems access please occur, contact the Reception desk telephoning by 8164. general information

NFC13 survey

Thank you for attending the NFC13. We value your feedback regarding this year’s convention and will use it in planning NFC14. Please take a few minutes to evaluate your NFC13 experience using the Ezisay survey(s) below. One lucky person will win a 7 night stay in a luxury beach house in Victoria’s Phillip Island. Terms and conditions apply.

Ezisay Surveys Client Franchise Australia EzisayTitle SurveysFuture Landscapes Client Franchise Australia Title Future Landscapes

Franchise Australia City Gold Coast FranchiseJob # Australia2839 City Gold Coast Job # 2839 New to scanning? Keynote Presentations Panel Sessions From App Store Short Link: Short Link: Download i-nigma from: Apple Ezisay Surveys http://ezsy.co/tv2014Client Franchise Australia EzisayTitle SurveysFuture Landscapes Client Franchise Australia http://ezsy.co/vt1104Title Future Landscapes Franchise Australia City Gold Coast FranchiseJob # Australia2839 City Gold Coast Job # 2839 App Store, Android Market, BlackBerry App World or Campaign: Legal Symposium Campaign: Keynote Presentations Campaign: Campaign:Legal Symposium Panel Sessions Campaign: Keynote Presentations Campaign: Panel Sessions Short Link: http://ezsy.co/tg5292 Short Link: http://ezsy.co/tv2014 Short Link: Shorthttp://ezsy.co/tg5292 Link: http://ezsy.co/vt1104 Short Link: http://ezsy.co/tv2014 Short Link: http://ezsy.co/vt1104 WindowsPhone Marketplace. From Mobile Web Go to www.i-nigma.mobi on

Campaign: Legal Symposium Campaign: Keynote Presentations Campaign: Campaign:Legal Symposium Panel Sessions Campaign: Keynote Presentations Campaign: Panel Sessions your mobile phone. i-nigma Short Link: http://ezsy.co/tg5292 Short Link: http://ezsy.co/tv2014 Short Link: Shorthttp://ezsy.co/tg5292 Link: http://ezsy.co/vt1104 Short Link: http://ezsy.co/tv2014 Short Link: http://ezsy.co/vt1104 will automatically identify your Campaign: Social, Exhibition, and General Campaign: Franchising Awards Campaign:Social, CampaignSocial, Exhibition,: Exhibition and General andCampaign: General Franchising Awards Campaign: Franchising Awards Short Link: http://ezsy.co/uj1124 Short Link: http://ezsy.co/mr1555 Short Link: Shorthttp://ezsy.co/uj1124 Link: Short Link: http://ezsy.co/mr1555 Short Link: handset type, download and Short Link: Page 1 Page 1 Short Link: install i-nigma. http://ezsy.co/uj1124 http://ezsy.co/mr1555 If you do not wish to use a scanner, you can use the short Campaign: Social, Exhibition, and General Campaign: Franchising Awards Campaign: CampaignSocial, Exhibition,: and General Campaign: Franchising Awards Campaign: Short Link: http://ezsy.co/uj1124 Short Link: http://ezsy.co/mr1555 Short Link: Shorthttp://ezsy.co/uj1124 Link: Short Link: http://ezsy.co/mr1555 Short Link: form URL below each code. Page 1 Page 1

06 | convention program NFC13 social program future landscapes

The following functions are included in full registrations. Networking Night Additional tickets can be purchased at the registration desk. Date: Monday 21 October Time: 5.30pm – 11.30pm NCF13 Official Opening and Welcome Reception Venue: McLarens Landing Dress Code: Smart Casual. Date: Sunday 20 October You will disembark the boat onto a beach area, so Time: 6.00pm – 8.00pm sensible shoes for walking on sand are suggested. Venue: Pavilion marquee Additional Tickets: member $175 Non-member $250 Dress Code: Smart Casual We will be travelling to the island on an arranged boat service. Coaches will pick up Additional Tickets: member $120 all guests from Jupiters and travel to the marina to board the boats. Buses depart Non-member $170 from Jupiters main entrance at 5.30pm sharp, the boat journey to the island will take approximately 45mins and you will be served canapés and beverages. On arrival at the island there will be a buffet dinner. Boats will depart from the island from Breakfast Forums 10.30pm – 11.00pm, and the coaches will drop guests back to Jupiters main entrance by approximately midnight. Date: Monday 21 and Tuesday 22 October Times: 7.00am – 8.15am NAB FCA Excellence in Franchising Awards Gala Dinner Venues: Southport rooms Date: Tuesday 22 October Dress Code: Smart Casual Time: 7.00pm – 12.00am Venue: Southport and Gold Coast rooms Dress Code: Formal black tie or lounge suit. Additional Tickets: member $161 Non-member $230 The Gala Dinner is separate to the full registration. Tickets can be purchased at the registration desk up until 11am Tuesday 22 October.

FRANCHISE • Relying on instinct or gut feel when defining territories • Incorrectly assessing a franchise’s worth due to lack of data Common Mistakes • Getting the size right in Franchise • Being unable to effectively communicate the value of a territory Territory EFFECTIVE USE OF GEODEMOGRAPHICS AND LOCATION Planning INTELLIGENCE HELPS YOU: • Understand where your target customers are located • Quickly assess new locations without the need to engage external consultants With some areas rapidly expanding • Support your franchisees and marketing operations with and developing, it is vital that market intelligence Domino’s has an up-to-date view of its franchise territories as required. Accurate territories mean we do not waste time and energy marketing to dead addresses or missing out on new opportunities. It also minimises territory disputes. – DOMINO’S PIZZA

www.mapinfo.com/industry/retail

convention program | 07 program

Monday 21 October 2013

7.00 - 8.15 Learning and Development Breakfast - Sponsored by Service Skills Australia Achieving results through a productive workforce Facilitator: Bernard Moore, National Workforce Development Fund Manager, Service Skills Australia Speakers: Tony Iommazzo, GM People, Wendy’s Supa Sundaes Robyn Walsh, Franchisee, Wendy’s Supa Sundaes Helen Rogerson, Group People Manager, The Coffee Club Trevor Maher, National Learning & Development Manager, 7-Eleven 8.30 - 8.40 Day One Opening Session – Official Opening: MC – Toby Travanner 8.40 - 8.50 Michael Paul – FCA Chairman and CEO Pack & Send The role of the FCA is enhancing the credibility of Australian franchising, expanding the pool of potential franchisees and improving franchisor and franchisee profitability and satisfaction. 8.50 - 9.35 Keynote: Guy Russo, Managing Director, Kmart Leading an organisation through change. 9.40 - 10.25 Keynote: Steve Romaniello, Chairman, International Franchise Association, and Managing Director, Roark Capital Group Franchising developments, the world over IFA Chairman Steve Romaniello will share the highlights of his stellar career, along with a US franchising update and where he sees the global franchise community heading into the future 10.25 - 10.55 Break 10.55 - 11.40 Keynote: Hamish Moline, Senior Director, Seller Experience, eBay The future of e-Commerce. 11.45-12.30 Keynote: Bernie Brookes, Chief Executive Officer and Managing Director, Myer Group The history of Myer and the move to Omni-Channel Sales. 12.35 - 1.25 Lunch 1.25 - 2.10 Concurrent 1 Reduce your IT costs and improve Innovative franchise recruitment Key Performance Indicators – If you Training as a strategic driver of your business marketing methods in 2013 can’t measure it, you can’t manage it. success Facilitator: Steven Miller, Facilitator: Raffael Fernandes, Facilitator: Jonathon Britton, Facilitator: David Muffet, National Microsoft Office Division Head Of Engagement, Managing Director, Relationship Manager, Business Group Leader, Franchise Business Shift 8 Franklyn Scholar Microsoft Speakers: Tiffany Spiers, Speakers: Andrew Benefield, Moderator: Rod Young, Chairman, Speakers: Caine Barends, MD, National Franchise Managing Director, DC Strategy Adenbrook Homes Recruitment Manager, Cookie Corporation Speakers: Tony Iommazzo, Ian Roderick, Mortgage Choice Dominic Cain, GM People, CIO, Mr Rental Daniel Vacic, General Manager - Wendy’s Supa Sundaes Gianpaolo Carraro, Senior Consultant, Operations & Marketing, Sharon Morgan, SMB Director, Microsoft DC Strategy Ali Baba Lebanese Cuisine Group Learning Manager, Anne Delaney, Quick Service Restaurant Customer Marketing Holdings Manager, Mövenpick Maria Walton, HR Manager/National Franchise Manager, Mister Minit Bernard Moore, Service Skills Australia Stasi Clarke, General Manager Human Resources & Learning & Development, Barbeques Galore Changeover (5 mins) 2.15 - 3.00 Concurrent 2 Private equity – is your system ready? Marketing – From national to local Making mapping and information The future of mobile commerce Facilitator: Marshall Bromwich, Facilitator: Gis Marven, easier to access for your important Facilitator: Ben Zyl, Special Counsel, Sales Director, business decisions Head of Sales & Distribution, Norton Rose Fulbright Whirlwind Print Facilitator: Peter Buckingham, PayPal Here Speakers: Peter Hammond, Speakers: Melissa McCarney, GM Managing Director, Speakers: Warren Ballantyne, Managing Director, Group Marketing, Mortgage Spectrum Analysis Founder, Owner and Exto Partners Choice Speakers: Dennis Banfield, Managing Director, Linda Cooke, Partner, Drew Eide, National Franchise Gutter Vac Grant Thornton Australia National Brand Manager, Operations Manager, Mike Stringer, Tim Wilson, Foodco Australian Pharmaceutical Franchisor, Car Care, Managing Director, Industries Limited Housework Heroes and Blue Sky Private Equity Landon Bradshaw, National United Home Services Property Development Adam Theobald, Founder Manager, 7-Eleven and CEO, Beat the Q 3.00 -3.30 Break

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Monday 21 October 2013 continued 3.30 – 4.15 Concurrent 3 What keeps you awake at night? International Expansion in 2013 Your Digital Journey Using live events to recruit franchisees Worried about cash flow? Changing Facilitator: Phil Ciniglio, Facilitator: James Horne, Facilitator: Tim Collett, legislation? Protection of your brand? Managing Director, Balance Internet Managing Director, Operational and Occupational Health & Market Minds Speakers: Joel Shulkin, Specialised Events Safety? Third parties hacking into your Speakers: Darren Wallis, CEO, National Marketing Speakers: Richard Reid, CEO, Monit and database? Or the risk of a customer G.J. Gardner Homes Manager, Advisor, Salts of the Earth bringing a claim against you? Brijesh Purhoit, Clark Rubber Managing Director, Bill Vis, Facilitator: Chris Ristevski, Keen to Clean Founder and Chairman, Sales Manager, Aon Chris Taylor, V.I.P. Home Services Managing Director, Chris Jutt, Aussie Pooch Mobile Minuteman Press 4.15 Close 7.00 - 11.00 Networking night – McLarens Landing Coaches leaving Jupiters at 5.30 – See map on page 5

Tuesday 22 October 2013 7.00 - 8.15 Franchising Breakfast - Sponsored by Phuel - Presented by Women in Franchising Margie McIntyre, Australian Adventurer, Antarctic Expert, Author and Wildlife Advocate 8.20 – 8.35 Day Two Opening Session - Mark Brennan, Australian Small Business Commissioner 8.35 – 9.20 Keynote: Warren Wilmot, Chief Executive Officer, 7-Eleven Leading a system in Australia today Changeover (5 mins) 9.25 -10.10 Concurrent 4 The challenges of record keeping and Building trust and effective issues Unlocking funding solutions for Achieving Excellence and Success the franchisee franchisor relationship management franchisees with Multi-Unit Operations Facilitator: Andrew Oldham, Facilitator: Sean O’Donnell, Partner, Facilitator: Darryn McAuliffe, Facilitator: Greg Nathan, Founder, National Sales Manager, Thomsons Lawyers CEO, FRANdata Australia Franchise Relationships Institute Shoebooks Speakers: Serge Infanti, Speakers: Derryn Harrison, Speakers: Tracy Steinwand, Speaker: Linda Clements, Managing Director, Foodco Founder CAPFAC Pty Ltd Geoff Sinclair, Territory Manager, Franchisor, Anthony Sullivan, Subway Systems Australia Platinum HD Propvid Group CEO, San Churro Partner and Head of Tony and Michelle Graham, Georg Chmiel, Franchising, Lawler Partners Multi-Unit Franchisees, CEO & Managing Director, Chartered Accountants PoolWerx LJ Hooker Julie O’Shea, National Operations Manager, Hairhouse Warehouse 10.10 -10.40 Break 10.40 - 11.25 Keynote: Tony Alford, CEO and Managing Director, Retail Food Group - Evolution and Insights Tony Alford, CEO and MD of Retail Food Group will share the story of the evolution of one of Australia’s most succesful multi-brand franchise groups. 11.25 - 12.10 Keynote: Emma Hill, Deputy Chair, Michael Hill International - Target 1000 Emma will share the Michael Hill story, along with the steps they’re taking to compete in the new retail space and what they’re doing to reach their goal of 1,000 stores by 2022. 12.10 - 12.30 CFE Graduation ceremony – Steve Caldeira, President, IFA and Michael Paul, Chairman, FCA Official presentation of CFE designation, including a presentation from Steve Caldeira on the state of franchising in the US. 12.30 -1.25 Lunch 1.25 - 2.10 Concurrent 5 Are you meeting your safety Rolling it out - new technology and From competitor to franchisee Survival of the fittest - What factors obligations? franchisees Conversion in franchisee recruitment contribute to franchisee success during tough economic times? New WHS legislation means you as a Facilitator: James Horne, Facilitator: Phil Ciniglio, franchisor have a joint duty of care for Director, Balance Internet Managing Director, Facilitator: Professor Lorelle Frazer, the safety of your franchisees’ workers. Speakers: Rob McKay, Market Minds Director, Asia-Pacific Centre Facilitator: Tony Woods, CEO, Wendys Speakers: Peter Baily, for Franchising Excellence Senior Consultant, Richard Thame, Director of Franchising and Speakers: John O’Brien, myosh Safety Software CEO, Fastway Couriers Acquisitions, Luxottica CEO, PoolWerx Speakers: Adrian Manessis, Business Andrew Roberts, General Ajit Ponnambalam, Development Manager, Managing Director, Netsight Pty Ltd Manager of Franchising, True Value Solar Snap-On Tools Greg Smith, Stuart Cook, CEO, Zambrero Legal Practice Director, STE Safety and Legal Changeover (5 mins) 2.15 - 3.00 Keynote: Dean Pearson, Head of Industry Economics, NAB - Economic update: growth, risk and the future Dean will provide a frank and insightful look at Australia’s economy and its impact on small business, and franchising more specifically. 3.00 - 3.30 Break 3.30 - 4.15 Keynote: James Sanders, Head of Channel Sales, Asia Pacific Google Understanding the “Local” Internet 4.15 - 5.00 Keynote: Laurie Lawrence – Former Australian Olympic swimming coach, Australian rugby player, acclaimed author and master motivator Knucles down the wall 5.00 Close 7.00 - 12.00 NAB FCA Excellence in Franchising Awards Gala Dinner 2013 Pre dinner drinks 7.00, Dinner from 7.20 convention program | 09 Notes

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7.00- 8.15 Learning & Development Breakfast 8.50- 9.35 Leading an organisation through change

Sponsored by Service Skills Australia Guy Russo Managing Director, Kmart Achieving results through a productive workforce Guy Russo was appointed Managing Director of the Facilitator: Bernard Moore, National Workforce Development Kmart retail chain owned by Wesfarmers Ltd in Australia Fund Manager, Service Skills Australia and New Zealand, in 2008. Speakers: Tony Iommazzo, GM People, Wendy’s Supa Sundaes Formerly with the McDonald’s Corporation, which he joined in 1974, Mr Russo served as Managing Director Robyn Walsh, Franchisee, Wendy’s Supa Sundaes & CEO of the Australian business and President of McDonald’s Greater Helen Rogerson, Group People Manager, The Coffee Club China. Based in Hong Kong in 2007/08, Mr Russo consulted with private Trevor Maher, National Learning & Development Manager, enterprises as well as public companies with commercial interests in 7-Eleven China. Throughout his business career Mr Russo has pursued a passion for life- saving children’s charities. He served as Chairman of Ronald McDonald House Charities (RMHC) in Australia, board member of the charity in Hong Kong and ushered in the establishment of RMHC in China. He is President of Half the Sky Foundation, an international charity for the benefit of orphaned children in China. He has also served on the Business Council of Australia and the Board of Diabetes Australia; together with his family, Mr Russo currently resides in Melbourne.

9.40- 10.25 Franchising developments, the world over

Steve Romaniello 8.30- 8.40 Official Opening Chairman, International Franchise Association, and Managing Director, Roark Capital Group Steve Romaniello, CFE, Chairman of FOCUS Brands and MC- Toby Travanner Managing Director of Roark Capital Group, Atlanta, Ga., is the new Chairman of the International Franchise Association. Romaniello accepted the Chairman’s gavel during the 53rd IFA Annual Convention. Romaniello has over 25 years of experience with top brands in the franchise industry and a history of managing for long-term success. 8.40- 8.50 State of the Franchise Nation As Managing Director of Roark Capital Group, Romaniello is actively involved with Roark’s investments in FOCUS Brands, Wingstop, Corner Michael Paul Bakery, McAlister’s and Arby’s. Prior to joining Roark, Romaniello was CEO FCA Chairman, and of FOCUS Brands, the franchisor and operator of over 3,300 ice cream CEO Pack & Send stores, bakeries, restaurants and cafes in the United States, the District of Columbia, Puerto Rico and 50 foreign countries under the brand names The role of the FCA is enhancing the credibility of Carvel®, Cinnabon®, Schlotzsky’s®, Moe’s Southwest Grill®, Auntie Anne’s® Australian franchising, expanding the pool of potential Pretzels, and the franchisor of Seattle’s Best Coffee® on certain military franchisees and improving franchisor and franchisee bases and in certain international markets. Before becoming CEO of profitability and satisfaction. FOCUS Brands, Romaniello served as president of Carvel Ice Cream. Prior to his tenure at FOCUS Brands, Romaniello was president and COO of U.S. Franchise Systems (USFS), the franchisor of Microtel Inns & Suites® and Hawthorn Suites®, which are now part of the Wyndham Hotel Group. Romaniello helped grow USFS from one brand with 22 hotels in nine states to three brands and more than 500 hotels open in 50 states and five countries. Prior to joining USFS, Romaniello was a vice president at Holiday Inn Worldwide, where he was responsible for franchise services, support and training for 1,700 hotels in the United States, Canada and the Caribbean operating under the Holiday Inn and Crowne Plaza brands. During his tenure, annual franchise sales performance increased fivefold. From 1988 to 1991, Romaniello held various positions with Days Inn of America. Romaniello received a B.A. from Tufts University.

convention program | 11 monday program

10.55- 11.40 The Future of e-Commerce 1.25- 2.10 Concurrent Sessions 1

Hamish Moline Reduce your IT costs and improve your business Senior Director, Seller Experience, eBay Do you want to do more with less? Hamish joined as eBay’s Finance Director in 2010. Since Well streamlining your IT services isn’t as complicated or expensive as then, he has been Director of B2C Marketplaces which you might think – in fact it can even save you money. It’s now possible to launched eBay Australia’s Fashion Gallery in 2011 and introduce big business IT systems for a fraction of the price. You can even currently he is the Senior Director for Seller Experience. give your franchisees easy access to vital information such as point of sale Hamish has a diverse background having worked in the material, rosters and training. futures and equity markets for Merrill Lynch in Australia, been a partner Come and hear from two franchisors on how they effectively manage in a boutique management consulting firm and founding a mortgage their critical business needs – and use real time data to see how market software business. franchisees are tracking – and what they need help with. Hamish earned a Bachelor of Business from University of Technology, Facilitator: Steven Miller, Microsoft Office Division Business Group Sydney which included a one year exchange to Oregon State University, Leader, Microsoft where he was awarded his letter for rugby. Subsequent to this he Speakers: Caine Barends, MD, Adenbrook Homes completed a Masters in Applied Finance from Macquarie University, Sydney. Ian Roderick, CIO, Mr Rental Hamish brings his entrepreneurial spirit to good effect supporting eBay Gianpaolo Carraro, SMB Director, Microsoft merchants not to mention his adventurous side having completed 3 Sydney to Hobart races.

The history of Myer and the move to 11.45- 12.30 Omni-Channel Sales

Bernie Brookes Innovative franchise recruitment marketing Chief Executive Officer and methods in 2013 Managing Director, Myer Group Bernie was appointed Chief Executive Officer and This session will cover: Managing Director of the Myer Group on 2 June 2006. • How the prospective franchisee research and enquiry funnel has Since his appointment, Bernie has been responsible for evolved in the past five years the turnaround and rebuilding of the Myer business. • How to use content marketing and social selling techniques to create He has led the development and implementation of the Myer five-point engagement and generate prospect leads strategic plan, repositioning the business to meet today’s challenges and • Technologies to aid franchise recruitment advertising decisions investing for the future. Bernie has spent over 35 years working within the Facilitator: Raffael Fernandes, Head of Engagement, retail industry in local and international roles in India and China. FranchiseBusiness.com.au Prior to joining Myer, Bernie was in a series of executive roles with Speakers: Tiffany Spiers, National Franchise Recruitment Manager, Woolworths and was instrumental in Woolworths’ Project Refresh, Mortgage Choice reducing costs by more than $5 billion over five years. His Woolworths Daniel Vacic, Senior Consultant,DC Strategy experience also included a variety of general management positions in Anne Delaney, Customer Marketing Manager, Mövenpick three states across the Buying, IT, Marketing and Operations departments. Bernie is also a board member of the International Group of Department Stores and has held a number of roles as president and executive of various industry organisations including the Retail Traders Association in Queensland and Victoria and President of the Queensland Grocery Association. He has assisted numerous charitable and government ventures and committees, including currently as Territorial Board Member of The Salvation Army and patron of the Myer Stores Community Fund. Bernie is also currently patron of the Australian Joe Berry Memorial Award and the Australian representative judge of the World Retail Awards. Bernie is on the Advisory Board of Inghams Enterprises/TPG and is a Fellow of AIM. Bernie holds a Bachelor of Arts degree and a Diploma of Education from Macquarie University.

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Key Performance Indicators – 2.15- 3.00 Concurrent Sessions 2 If you can’t measure it, you can’t manage it Private equity – is your system ready? How far do you drill down? What kind of parameters do you set for franchisees? What level of involvement do you need to have as a What does private equity look like for a franchise business? franchisor? This session will cover what franchise systems need to consider in terms of Facilitator: Jonathon Britton, Managing Director, Shift 8 legal and structural issues when taking on a private equity partner. Speakers: Andrew Benefield, Managing Director, • How do you get your business investment ready? Cookie Corporation • How it works in practice – A franchisor’s perspective Dominic Cain, General Manager - Operations & Marketing, Facilitator: Marshall Bromwich, Special Counsel, Norton Rose Ali Baba Lebanese Cuisine Fulbright Speakers: Peter Hammond, Managing Director, Exto Partners Linda Cooke, Partner, Grant Thornton Australia Tim Wilson, Managing Director, Blue Sky Private Equity

Training as a strategic driver of success

What emphasis do you place on training? The training culture embedded in a franchise system is paramount Marketing – From national to local to its success. It determines the capability, engagement and overall achievement of your franchisees, and in turn, affects their staff and filters How do you structure your marketing fund? right down to the end customer or client. How has your budget allocation changed with technology? This session will show how some of Australia’s best known franchisors How do you measure the success of national campaigns at local level? learned to: Do you participate at a local level? Think beyond training as a short term transaction. Facilitator: Gis Marven, Sales Director, Whirlwind Print Use benchmarking to realise the value of education. Speakers: Melissa McCarney, Facilitator: David Muffet, National Relationship Manager, GM Group Marketing, Mortgage Choice Franklyn Scholar Drew Eide, National Brand Manager Jamaica Blue, Foodco Moderator: Rod Young, Chairman, DC Strategy Speakers: Tony Iommazzo, GM People, Wendy’s Supa Sundaes Sharon Morgan, Group Learning Manager, Quick Service Restaurant Holdings Maria Walton, HR Manager/National Franchise Manager, Mister Minit Bernard Moore, Workforce Development, Service Skills Australia Making mapping and information easier to access Stasi Clarke, General Manager Human Resources & for your important business decisions Learning & Development, Barbeques Galore With new technologies, information such as demographics, mapping, and traffic statistics can be readily available for you to make better business decisions. Much of this data can be made available in quick time, so you can make your business far more efficient in the analysis of sites and territories. Learn how to utilise Google Earth and other online resources to better understand your own data. Understand how to translate data into sound decisions for your business and your franchisees. Facilitator: Peter Buckingham, Managing Director, Spectrum Analysis Speakers: Dennis Banfield, National Franchise Operations Manager, Australian Pharmaceutical Industries Limited Landon Bradshaw, National Property Development Manager, 7-Eleven

convention program | 13 monday program

The future of mobile commerce International Expansion in 2013

Where is m-commerce headed? Are you preparing to take your brand global? What can service franchises do to stay ahead of the pack? What are the legal issues? What can you do to ensure efficiency, reliability, profit and the best Have you considered the cultural shift? possible experience for your customers? Which country first? Facilitator: Ben Zyl, Head of Sales & Distribution, PayPal Here Will you make the move yourself, or through a partnership, or master Speakers: Warren Ballantyne, Founder, franchisee? Owner and Managing Director, Gutter Vac Facilitator: Phil Ciniglio, Managing Director, Market Minds Mike Stringer, Franchisor, Car Care, Speakers: Darren Wallis, CEO, G.J. Gardner Homes Housework Heroes and United Home Services Brijesh Purhoit, Managing Director, Keen to Clean Adam Theobald, Founder and CEO, Beat the Q Chris Taylor, Managing Director, Aussie Pooch Mobile

3.30- 4.15 Concurrent Sessions 3 Your Digital Journey

What keeps you awake at night? Are your franchisees scared of the internet and the affect it is having on their business? Worried about cash flow? Protection of your brand? Changing legislation? Are you having to change your business model to allow for multiple Operational Health & Safety? Third parties hacking into your database? Or online channels? the risk of a customer bringing a claim against you? Have you shifted your marketing spend from traditional advertising to Hear about the key risks that franchisors face that cause them sleepless digital in the last 3-5 years? nights. This interactive session will teach you to identify the key risks Clark Rubber and Balance Internet will present a case study of Clark associated with your own franchise network. Rubber’s journey into digital, and deliver some insights that may assist Learn the importance of a structured risk assessment and discover steps other franchise groups in addressing these challenges. you can take to minimise this risk. Once you’ve minimised your risk, you Facilitator: James Horne, Balance Internet can spend more time concentrating on the important things - like how to Speaker: Joel Shulkin, National Marketing Manager, Clark Rubber grow your business Facilitator: Chris Ristevski, Sales Manager, Aon

Using live events to recruit franchisees

Faced with crowds of enthusiastic prospective franchisees how do you effectively exhibit to the right ones? How do you relay your passion for your business? How do you make sure you’re spending time with the right visitors? Facilitator: Tim Collett, Managing Director, Specialised Events Speakers: Richard Reid, CEO, Monit and Advisor, Salts of the Earth Bill Vis, Founder and Chairman, V.I.P. Home Services Chris Jutt, Title, Minuteman Press

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convention program | 15 tuesday program

7.00- 8.15 Franchising Breakfast 8.35- 9.20 Leading a system in Australia today

Sponsored by Phuel Warren Wilmot Presented by Women in Franchising Chief Executive Officer, 7-Eleven Margie McIntyre Warren has spent 20 years at 7-Eleven, commencing Australian Adventurer, as a District Manager in the field with franchisees. He Antarctic Expert, progressed through various Operational roles, and Author and Wildlife Advocate briefly also was Head of Marketing. In November 2002, Margie McIntyre’s quest for adventure has taken her to Warren was appointed CEO for the organisation. Prior Antarctica no less than 20 times, and seen her compete to 7-Eleven, he spent nine years with the Pizza Hut group, working his at an elite level in Tarmac Rallying, as well as participating in flying, scuba way up from Store Manager to Operations Manager for Vic and Tas, for diving, sailing, bike riding and trekking expeditions around the world. A the Jardine group. Before Pizza Hut, Warren worked for various restaurant registered nurse who originally ran the family marine importing business, groups, among them developing a breakfast concept on the Gold Coast, Margie took up full-time adventuring in 1994 when she and her husband, working in Mt Isa, and in various Brisbane locations. He also spent about Don McIntyre began planning a year-long expedition to winter-over in four years, after University working all around Australia and in the US, on Antarctica. farms, driving trucks, and picking fruit. Soon they became known as Australia’s “Antarctic Couple”. In 1995 Margie Warren holds a Bachelor of Science degree from Monash University, and Don McIntyre spent a year living together, alone in a 2.4 x 3.6 metre majoring in Medical Science. He is a member of the Board of Directors box chained to rocks at Cape Denison Commonwealth Bay, the windiest for the Australian Association of Convenience Stores, and one of three spot on the face of the earth. Only 400 metres from the historic huts of Sir International Directors on the Board of the National Association of Douglas Mawson, they struggled to survive a frontier experience battling Convenience Stores in the US. He is also a member of the Australian blizzards which at times kept them trapped in their box for up to 20 days. Institute of Company Directors, and a Fellow with the Australian Institute The effects of this self-imposed isolation are the subject of an award- of Management. winning documentary and best-selling book ‘Two Below Zero’. 9.25- 10.10 Concurrent Sessions 4 8.20- 8.35 Day Two Opening Session The challenges of record keeping and the Mark Brennan franchisee franchisor relationship Australian Small Business Commissioner There is an inherent need in a franchise system to understand where each Mr Mark Brennan has a strong track record of franchisee’s business is commercially at any given time. Being able to achievement in the small business area throughout his compare apples with apples provides a brand with absolute transparency extensive career. and a means to provide business support and mentoring to those who Mark served for seven years as the inaugural Victorian need it. Small Business Commissioner (VSBC), the first such It is also an opportunity to foster a greater brand culture. position in any jurisdiction in Australia. The VSBC model implemented How do you ensure reporting is working to everyone’s advantage, rather by Mark is widely regarded as best practice and he has been consulted than weighing franchisees down with cumbersome paperwork? by those states which have subsequently introduced their own small Facilitator: Andrew Oldham, National Sales Manager, Shoebooks business commissioners. Speaker: Linda Clements, Franchisor, Platinum HD Propvid Group In 2011, Mark was named the Council of Small Business of Australia’s (COSBOA) National Small Business Champion for his work in guiding and developing the role of Small Business Commissioner in Victoria. In 2010 Mark was appointed Director of Liquor Licensing in Victoria, having served as the VSBC since 2003. Most recently, Mark served as the inaugural full time Chairman of the Victorian Commission for Gambling and Liquor Regulation, established to deliver integrated regulatory functions for liquor and gambling. Mark has owned and operated his own small business as Principal of MA Brennan and Associates. The firm provided advice to government on legislative reviews and policy issues. It also advised businesses and industry membership groups on government relations. Mark has previously held a range of roles in the Victorian and Commonwealth Governments including as Executive Director of Small Business in the former Department of State Development. Mark has also worked as a barrister and solicitor in private practice. Mark is highly respected across all levels of government and by the business community.

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Building trust and effective issues management 10.40- 11.25 Retail Food Group-Evolution and Insights Most systems start out with great enthusiasm and energy across their Tony Alford franchisee network. It is a natural evolution that this mood changes CEO and Managing Director, Retail Food Group through the development phases of the business. Tony has been an accountant in public practice for But unexpected events and even covert forces can combine suddenly more than 18 years. He holds a Bachelor of Business to alter business harmony. So when the red lights are flashing, how do from the University of Tasmania and is a fellow of CPA systems tackle the negative energy and reignite the positive power of the Australia. Tony commenced his involvement with franchisee network? Retail Food Group in 1994 in an advisory role through Hear the real and compelling stories. his private accounting practice. Through this association, he built a Facilitator: Sean O’Donnell, Partner, Thomsons Lawyers strong relationship with the Company’s founders which resulted in his Speakers: Serge Infanti, Managing Director, Foodco appointment as financial controller in 1996. Tony’s achievements in this Geoff Sinclair, CEO, San Churro role and intimate knowledge of Retail Food Group’s operations resulted in Georg Chmiel, CEO, LJ Hooker his appointment as Managing Director in December 1999. Subsequently, he has presided over significant growth in the Company’s franchise systems, revenue and profitability which has been achieved as a result of the focus on developing and implementing the internal systems and procedures which are essential to Retail Food Group’s success. Prior to his involvement with the Company, Tony conducted a successful private accounting practice. His experience advising a range of clients in relation to taxation, business development and growth strategies will continue to Unlocking funding solutions for franchisees be relevant to Retail Food Group.

With competition for quality small business lending so high and good 11.25-12.10 Target 1000 health generally apparent in the franchise sector, why is capital access continually being identified as a major challenge facing franchising? In this session we take stock of the current ability of franchisees to fund Emma Hill transactions through the banks, examine why this is occurring and Deputy Chair, Michael Hill International provide strategies to unlock solutions. Emma Hill is Deputy Chair at Michael Hill International. Facilitator: Darryn McAuliffe, CEO, FRANdata Australia She has worked for Michael Hill Jeweller for over 19 Speakers: Derryn Harrison, Founder CAPFAC Pty Ltd years. As a young girl she began cleaning counters and Anthony Sullivan, Partner and Head of Franchising, emptying rubbish bins in her parents’ Whangarei shop Lawler Partners Chartered Accountants and by 13 she was working in the store on Saturday mornings learning the fundamentals of selling. Emma was instrumental in the formation of the company’s vision of 1000 stores by 2022. She then spearheaded the expansion of Michael Hill Jeweller into the world’s most competitive retail environment, North America. During her time with the company she has lost her job, felt the humbling heartbreak of losing money in new markets, and ultimately helped transform Michael Hill Jeweller from an Australasian retailer into a Achieving Excellence and Success global jewellery brand. with Multi-Unit Operations 12.10- 12.30 CFE Graduation Ceremony This session will dive deep into what it takes to establish and sustain successful multi-unit operations from both the franchisor and franchisee Steve Caldeira perspectives. Greg Nathan, Founder of the Franchise Relationships President, IFA Institute, will lead off the discussion with an Operational Excellence Framework developed from his research into successful multi-unit franchising. A panel of seasoned franchisor executives and franchisees will Michael Paul then bring the Framework to life with examples from their experience in Chairman, FCA the areas of managing people, finances, strategy, structure and risk.

Facilitator: Greg Nathan, Founder, Franchise Relationships Institute Official presentation of CFE designation, including a presentation from Speakers: Tracy Steinwand, Territory Manager, Steve Caldeira on the state of franchising in the US. Subway Systems Australia Tony and Michelle Graham, Multi-Unit Franchisees, PoolWerx Julie O’Shea, National Operations Manager, Hairhouse Warehouse

convention program | 17 tuesday program

1.25- 2.10 Concurrent Sessions 5 Rolling it out – new technology and franchisees

Are you meeting your safety obligations? Once you have implemented new technology into your business, how do you roll it out? New WHS legislation means you as a franchisor have a joint duty of care How do you create franchisee engagement and take up? for the safety of your franchisees’ workers. This means not only does the How do you deal with teething problems across multiple locations? franchisee need to have processes in place but so does the franchisor. What precautions can you put in place? • What does compliance mean? Facilitator: James Horne, Director, Balance Internet • How can I comply? Speakers: Rob McKay, CEO, Wendy’s Supa Sundaes • Where do I start? Richard Thame, CEO, Fastway Couriers Australia • Are there other benefits? The panel of industry experts and legal advisors will lead the session in looking at what factors are driving Safety and Compliance in today’s complex business environment, and how best you can meet these obligations. Facilitator: Tony Woods, Senior Consultant, myosh Safety Software Speakers: Adrian Manessis, Business Development Manager, Netsight Pty Ltd Greg Smith, Legal Practice Director, STE Safety and Legal From competitor to franchisee

There are a great number of ways to source new franchisees to expand your franchise system. One way growing rapidly is conversion. There can be opportunity to convert professionals who are already trained and have a passion for your industry - they often make the best kind of franchisees - and they may even have an existing site or client base.

Ignite PR is the communications specialist for the franchise industry. We understand what makes you tick – and how to tell your story. For explosive PR results choose Ignite PR. Call us on 07 3368 1650 or come and say hello to the team at our convention stand. Igniting brands, www.ignitepr.com.au sparking growth.

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There is also opportunity to convert existing retail businesses, either one off opposition stores or indeed convert a chain. 3.30- 4.15 Understanding the “Local” Internet Come and hear from franchisors who have embarked on conversions. Find out the issues that surround recruiting people with industry experience James Sanders who may have preconceived notions of what their franchised business Head of Channel Sales, Asia Pacific, Google should look like. Is conversion always best? When is it better to train James Sanders is Head of Channel Sales, Asia Pacific. someone new? In this role, he partners with organisations across the Facilitator: Phil Ciniglio, Managing Director, Market Minds region to sell Google’s full range of advertising products Speakers: Peter Baily, Director, Franchising & Acquisitions, to small and mid-sized businesses. Existing partners Luxottica Retail include SEM agencies and media companies with large Andrew Roberts, General Manager of Franchising, SMB focused advertising sales force. Following the success in the United True Value Solar States, Google is now looking to partner with franchisors in Australia to help their franchisees take advantage of the benefits of Google AdWords. Prior to Google, James worked in a variety of roles in retail in the UK. James is a Chartered Accountant, with an MBA from the University of Cambridge and a bachelor’s degree in Computer Science from the University of Nottingham.

4.15- 5.00 Knuckles down the wall Survival of the fittest -What factors contribute to franchisee success during tough economic times? Laurie Lawrence Former Australian Olympic swimming coach, This session will discuss new research which identifies factors that Australian rugby player, acclaimed author contribute to and hinder franchisee success – and they may not be what and master motivator you expect. “Laurie Lawrence is one of the most sought after The research was conducted by Griffith University’s Asia-Pacific Centre Speakers in Australia. Powerful, evocative, emotional for Franchising Excellence, and funded through an Australian Research and motivational. Laurie Lawrence is a unique Council Linkage grant with Franchise Council of Australia and the communicator”. Powerful words indeed; but representative of the type Department of Industry, Innovation, Climate Change, Science, Research of reaction Lawrence generates from audiences who have attended his and Tertiary Education. corporate addresses. Lawrence’s impact on the business community Facilitator: Professor Lorelle Frazer, Director, has been quite spectacular. He has proven to be uniquely capable of Asia-Pacific Centre for Franchising Excellence clearly drawing the parallels between business success and high sporting Speakers: John O’Brien, CEO, PoolWerx achievements. Ajit Ponnambalam, Managing Director, Snap-On Tools As a motivator and entertainer he supports the “knuckles down the wall” approach in pursuing his personal credo of “Striving for Excellence”. Stuart Cook, CEO, Zambrero His track record clearly reveals that he practices what he preaches and yet Olympic success has tended to obscure his other achievements. An educated person, Laurie Lawrence studied for and completed a BA degree at James Cook University; a Diploma in Physical Education from the University of Queensland and a Teaching Diploma from the Kelvin Grove College of Advanced Education. His love for Rugby saw him overcome the twin handicaps of having one lung, and being an asthmatic to fight for and gain selection in the Australian Rugby Union side, which toured New Zealand as the “Wallabies” in 1964. Today, Laurie is a highly Economic update: growth, risk and the 2.15- 3.00 successful small businessman and close family man. He operates the now future famous Laurie Lawrence Swim School, which also specialises in teaching physically disabled as well as speech and hearing impaired children. One Dean Pearson of Australia’s most successful coaches Laurie has represented Australia Head of Industry Economics, NAB as a Coach in Brisbane’s 1982, Edinburgh’s 1986 and Auckland’s 1990 Commonwealth Games, and also at the 1984 Los Angeles, 1988 Seoul Dean will provide a frank and insightful look at Australia’s and 1992 Barcelona Olympic Games. During those international contests economy and its impact on small business, and Laurie’s pupils succeeded in breaking many National, Commonwealth and franchising more specifically. Dean has over 20 years World Records in a number of Gold Medal winning performances. Laurie experience in analysing the economy and assessing was the appointed Team Motivator for the Australian Olympic Team at the implications both in Australia and globally. He leads Atlanta and at the Sydney Olympics. a team of analysts responsible for monitoring key business trends and identifying industries which are likely to provide the strongest growth opportunities and greatest risk.

convention program | 19 20 | convention program NFC13 sponsors future landscapes

NAB: FCA Excellence in Franchising Awards Sponsor Battery World: Delegate Bag Sponsor

Every year, thousands of new products are introduced to market that rely NAB Franchise Banking is a specialist business unit of National Australia on batteries or portable power. At some stage these batteries will wear Bank dedicated to providing banking and financial services for franchisors, out. When they do, our lives literally stop! The growing needs of the franchisees and suppliers to the franchise sector. Nationally, NAB Franchise Australian replacement battery market led to the creation of Battery Banking has over 120 specialist and accredited franchise bankers and World. Since 1997 Battery World has become the largest and most credit partners led by Simon Ovenden, National Manager responsible for comprehensive Australian retail franchise in the category, stocking managing key relationships and ongoing accreditation of franchise advanced technology products and smaller, more portable battery systems across Australia. solutions. NAB Franchise Bankers understand franchising and can offer you a flexible Battery World is a unique franchise concept. Since Battery World started, it and competitive finance solution to help your business prosper and are has gone through many changes as demand grew and expanded. Battery located in all states of Australia. World now has 80 stores, offers over 8,000 batteries and accessories, and To talk to a specialist Banker, please contact us on 13 10 12 or find out remains the most convenient place for Australian consumers to obtain all more at nab.com.au/franchising. their needs for batteries and related products. www.nab.com.au/franchising www.batteryworld.com.au

PayPal: Silver Sponsor Balance Internet: Internet Sponsor

PayPal is the faster, safer way to pay and get paid online, via a mobile, and Balance Internet is an eCommerce design, development and support in store. PayPal was created to enable secure and convenient online business dedicated to partnering with our retail, franchise and enterprise payments and has 5 million active accounts in Australia. PayPal has now clients to continually grow and succeed in their online business. Balance expanded its product range to allow business owners to accept credit and Internet currently powers some of Australia’s leading traditional retailers debit card payments on their mobile phone using PayPal Here, allowing including; Witchery, Mimco, Wittner, Kikki.K, Beacon Lighting, Forty Winks, them to trade wherever there is a phone signal. PayPal is constantly Clark Rubber, Horseland, Aussie Disposals, Autobarn, Price Attack and working with consumers and merchants to identify and solve for unmet Godfreys. With over 15 years’ experience in online solutions and needs - making payments easier, more secure and more rewarding. PayPal eCommerce, Balance Internet has a strong track record of delivering is an eBay Inc company. More information can be found at www.paypal. creative, robust and most importantly, profitable eCommerce sites that com.au integrate seamlessly with existing IT infrastructures. With a head office in Melbourne, Australia, Balance Internet has representatives servicing clients www.paypal.com.au in Australia and across the Asia Pacific. In addition to the Magento awards in 2010, 2011 and 2012, Balance Internet was a finalist in 2011 and 2012 for the Franchise Council of Australia Supplier of the Year. Balance Internet also ranked 244 in the Deloitte Technology Fast 500 Asia Pacific 2012 Program and ranked 48 in the BRW Fast 100 2012. www.balanceinternet.com.au

convention program | 21 sponsors

Google™: Lanyard Sponsor Ignite PR & Marketing: Welcome Reception Sponsor

Google provides a variety of tools to help businesses of all kinds succeed on and off the web. These programs form the backbone of our own business; we’ve also enabled businesses around the world to grow theirs. PoolWerx, Mr Rental, Hire a Hubby, Nanotek and Eagle Boys Pizza (to name Our advertising programs, which range from simple text ads to rich media but a few) know what it’s like to have a brand in the spotlight. ads, help businesses find customers, wherever they are. Together with Specialising in public relations Trina and the team at Ignite PR & Marketing Balance Internet, we are pleased to be bringing these solutions to the have extensive experience working with franchise companies. The fact Franchise industry in Australia. client relationships can be measured in years, not by individual projects, is www.google.com.au/intl/en/ads/premiersmbpartner/ testament to the fact Ignite continually upholds and achieves its mission: To ignite growth and awareness in brands through strategic flair and a Foodco Group: Espresso Café Sponsor passion for achieving results. A belief in hard work and dedication, mixed with a passion to exceed expectations are the keys to success. Ignite clients appreciate the dedication and honest approach to client service that is provided to franchisor and franchisee alike. Is it time to put your brand in the spotlight? www.ignitepr.com.au An industry-leader with more than 20 years’ experience, the Foodco Group has become one of Australasia’s leading food and coffee franchise Pitney Bowes Software: Photo Booth Sponsor business retailers. The Foodco story began in 1989 with the opening of the first Muffin Break bakery café in Coolangatta QLD. The network includes over 350 franchise business retail outlets trading through the Muffin Break bakery café franchise, Jamaica Blue café franchise and Dreamy Donuts premium donut and coffee franchise. Over the past two decades, Foodco has successfully carved out a Pitney Bowes - Location intelligence and customer engagement prominent position in the specialty bakery café and café niche markets management for a connected world. and built strong reputations and increased customer loyalty for each of its Pitney Bowes offers solutions that enable businesses and governments to brands. make well-informed and highly-effective decisions that lead to a better www.foodco.com.au customer experience. The company achieves this through a combination of technology, deep industry experience and a culture focused on myosh Safety Management Software: delivering fast, measurable and meaningful client outcomes. Health and Wellness Sponsor Pitney Bowes provides Location Intelligence, which enables clients to interpret, manage and act upon the complex and unique relationships between organisational data and location, in order to deliver operational efficiencies, sound governance and competitive advantage. Pitney Bowes also offers Customer Engagement Management tools that drive organisational efficiencies and enable businesses and governments to engage with their stakeholders on a personal level, elevating their myosh is easy to use, industrial strength Safety Management Software. It experience. started in Australia 10 years ago and now serves many organisations www.pitneybowes.com.au/software worldwide. myosh assists your franchise to meet legal compliance, business and moral obligations. This comprehensive management tool will ensure you understand the impact of safety related issues on your franchise by integrating risks, incident reports, inspections, job tasks, actions and more. Information is easily accessed via web browser, iPad or mobile phone while enabling you to be informed of any important event and by providing in depth reporting at all levels of the business. www.myosh.com

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Service Skills Australia: Learning and Horizon Communication Group: Development Breakfast Sponsor Established Franchisor of the Year Award Sponsor

Service Skills Australia is one of 11 industry skills councils funded by the Horizon works with some of Australia’s leading franchises to deliver Australian Government to support skills and workforce development. outstanding communication results - whether it be in the media, in social Representing the service industries (including Beauty, Community networks or with franchisees. Communicating with your key stakeholders Pharmacy, Floristry, Funeral Services, Hairdressing, Retail, Sport, Fitness in a consistent and effective way is key to taking your franchise to the next and Recreation, Wholesale and Tourism, Hospitality and Events), Service level. Whether your challenge is the quality of franchisees you attract, Skills Australia is critical in supporting the development of our industries’ building your brand amongst consumers or key decision makers - Horizon workforce, through better planning, identification of training needs and can help. We develop communication programs with our partners that undertaking research into and analysis of workforce development. are insightful, effective and return bang for buck. Service Skills Australia is a comprehensive source of expert, independent Contact us today or let’s grab a coffee at the National Franchise advice for industry, training organisations and employees, students Convention and let us help with your communication challenges. and jobseekers about skills and workforce development in the service www.horizoncg.com.au industries. www.serviceskills.com.au 10 Thousand Feet: Emerging Franchisor of the Year Award Sponsor Phuel: Franchising Breakfast Sponsor

10 THOUSAND FEET are a full service market research house who over the Phuel have been working within the Franchise sector for the past 13 years. last ten years have worked with over 100 franchisors providing customised With a range of team activities, simulations and experiences, Phuel research solutions for franchisee satisfaction tracking; customer and staff provide support in design and delivery of agendas that are guaranteed to satisfaction; message testing; franchisee recruitment; demographic engage and motivate, no matter group size or demographic. profiling; brand health studies and price point analysis. What their clients say – 10 THOUSAND FEET’s focus is on providing tangible results that drive Priceline: Rattlesnake Canyon was one of our delegates’ highlights of the actions. For more info visit www.10thousandfeet.com or call Head of entire event (in some cases, up there with Sir Bob Geldof and instead of, Intelligence, Ian Krawitz on 02 8080 7544. in some instances!) www.10thousandfeet.com Civic video: We have now used Phuel on three occasions. Their team is professional and polished in their delivery and we would highly 10 Thousand Feet: recommend them Field Manager of the Year Award Sponsor www.phuel.com.au

FRANdata: Franchisor Forum Sponsor

10 THOUSAND FEET are a full service market research house who over the last ten years have worked with over 100 franchisors providing customised research solutions for franchisee satisfaction tracking; customer and staff Founded in the U.S. in 1989 FRANdata is the number one source of satisfaction; message testing; franchisee recruitment; demographic objective information and analysis for the franchise sector. FRANdata profiling; brand health studies and price point analysis. collects and uses information as the basis to help franchisors benchmark 10 THOUSAND FEET’s focus is on providing tangible results that drive and improve their operations, to help franchisees assess their actions. For more info visit www.10thousandfeet.com or call Head of opportunities, to help lenders to underwrite franchise loans, to provide Intelligence, Ian Krawitz on 02 8080 7544. investors with due diligence before they invest, and to help suppliers of all www.10thousandfeet.com kinds to market to franchise businesses. FRANdata is now actively accrediting Australian franchise systems to support their efforts in attracting quality franchisees and accessing finance.

convention program | 23 sponsors

CST Tax Advisors: Minit Commercial: Trophy Sponsor International Franchising Award Sponsor

MINIT Commercial is a division of Mister Minit specialising in engraved and CST Tax Advisors is an international firm providing specialist income tax, printed name badges, trophies and plaques that help with recognition professional accounting and advisory services. and reward of team members. Our current client base consists of many of Seven offices; one team; connected daily; working towards one goal. To Australia’s largest retail chains. We value add for our trade customers provide personal advice from a global perspective. through electronic ordering, dedicated client relations and guarantees to Through our international offices we ensure that clients receive the deliver a premium product and service. benefit of a globally co-ordinated response to their individual professional Our facility and distribution centre caters for a big range of name badge needs. styles and delivers premium products with flexibility and choice of bulk ordering and alternative pricing options. www.csttax.com In summary we provide a unique service to support the logistics required for all your engraved and printed name badges, signs, trophies, plaques Horizon Communication Group: and event engraving. Excellence in Marketing Award Sponsor www.minitcommercial.com.au

Ezisay: Survey Sponsor

Horizon works with some of Australia’s leading franchises to deliver outstanding communication results - whether it be in the media, in social networks or with franchisees. Communicating with your key stakeholders in a consistent and effective way is key to taking your franchise to the next Ezisay - Instant Honest Surveys level. Whether your challenge is the quality of franchisees you attract, Do you know what your customers are really saying? building your brand amongst consumers or key decision makers - Horizon Ezisay captures instant honest insights you can act on. Through extensive can help. We develop communication programs with our partners that research we’ve developed an innovative platform for engaging customers, are insightful, effective and return bang for buck. employees, and suppliers. By leveraging smartphone technology, we Contact us today or let’s grab a coffee at the National Franchise monitor your relationship with each of these groups in real time, capturing Convention and let us help with your communication challenges. feedback in under 20 seconds, and providing instant data (not intuition) to www.horizoncg.com.au guide decision making. We do this at the point of the experience in a fun and easy way. Cookie Mojo Creative Media: Digital Media Sponsor Here’s a short introductory video www.youtube.com/watch?v=9ZJl589QOUU www.ezisay.com

The Realise Group: Market Research Sponsor

With the emphasis on complete customer service, Cookie Mojo Creative Media specialises in producing high impact videos for the small to medium business. Recent surveys highlight the power of online video media to boost your The Realise Group is a market leader in the provision of customer company profile. Cookie Mojo can create a professional, high impact video experience measurement solutions within Australia and is proud to that will engage your audience, differentiate you from your competitor provide the customer experience research used for judging of the 2013 and boost your sales. NAB FCA Excellence in Franchising Awards. www.cookiemojo.tv The Realise Group has more than a decade of experience helping this country’s leading brands understand exactly what they’re delivering to their customers. Customised solutions and programs include mystery shopping, exit interviewing, super shops, rewards & recognition, RealSay, net promoter score (NPS) and Field AgentTM– the latest iPhone App that collects field intelligence or shopper insights at a fraction of the cost of traditional research methods.

24 | convention program www.therealisegroup.com.au Are you NFC13 future meeting yourlandscapes safety obligations? ➔ New WHS legislation means you as a franchisor have a joint duty of care for the safety of your franchisees’ workers. This means not only does the Franchisor need to have processes in place but so does the Franchisee.

➔ What does compliance mean? The WHS Act places the primary health and safety duty on a person conducting a business or undertaking (PCBU), who must ensure the health and safety of workers at the workplace. Duties are also placed on officers of a PCBU, workers and other persons at a workplace. Lack of compliance can result in significant fines and even “myosh is easy to use, industrial strength Safety prison sentences. Compliance Software. myosh has been established for over 10 years in Australia now serves many ➔ organisations worldwide. myosh assists your How can I comply? franchise to meet legal compliance, business You can comply by implementing processes including and moral obligations. This comprehensive the identification and management of hazards, management tool will ensure you understand the investigation of incidents, completion of Inspections impact of safety related issues on your franchise by and Audits as well as the completion of other safety integrating risks, incident reports, inspections, job tasks, related tasks including the effective management actions and more. Information is easily accessed via web of actions. browser, iPad or mobile phone while enabling you to be

informed of any important event and by providing in-depth reporting at all levels of the business.” ➔ Where do I start? Implementing safety compliance software will get you on your way to demonstrating you comply with Call 1300 4 myosh or visit www.myosh.com legislation. It will automate many tasks and help you for a free trial or demonstration implement best practice.

➔ Are there other benefits? Complying with WHS legislation can lead to improvements in productivity with fewer lost days, reduced insurance costs and it can even be used in your safety compliance software marketing to promote your franchise operation. Using software to manage the processes will also reduce the amount of time required to become and keep compliant.

Promoted and supported by the largest safety organisations in Australia: The benefits are so significant that some Franchisors even go further by using software to become certified

with national and international standards.convention program | 25

MYO1001_A4 Brochure_04.indd 1 2/08/13 8:24 PM exhibitors

Australian Competition and Consumer Commission Booth 31 Balance Internet Booth 3

The Australian Competition and Consumer Commission (ACCC) is an Balance Internet is an eCommerce design, development and support independent Commonwealth statutory authority whose role is to enforce business dedicated to partnering with our retail, franchise and enterprise the Competition and Consumer Act 2010 and a range of additional clients to continually grow and succeed in their online business. We have a legislation, promoting competition, fair trading and regulating national strong track record of delivering creative, robust and profitable infrastructure for the benefit of all Australians. eCommerce sites that integrate seamlessly with existing IT infrastructures. Contact: William Fenton Contact T: 1300 302 502 T: 03 9415 1463 E: [email protected] E: [email protected] 23 Marcus Clarke Street, Canberra ACT 2601 53 Victoria Street Fitzroy VIC 3065 www.accc.gov.au www.balanceinternet.com.au

Addictive Technology Solutions Booth 37 Battery World Booth 9

Addictive Technology Solutions provides integrated and complete I.T. and Every year, thousands of new products are introduced to the market that security solutions for retail businesses. Point of sale, cloud based business rely on batteries or portable power. At some stage these batteries will intelligence reporting, security alarms, high definition security cameras, wear out. When they do, our lives literally stop! Since 1997 Battery World drive-thru systems, POS hardware, voice and data communications, WiFi has become the largest and most comprehensive Australian retail hotspots and more. One supplier for all your franchise’s I.T. and security franchise in the category, stocking advanced technology products and requirements! smaller, more portable battery solutions. Contact: Robert Marsden Contact T: 1300 110 393 T: 07 3373 1760 E: [email protected] E: [email protected] Suite 30210, Southport Central Tower 3 Unit 3, 12 Abercrombie Street Rocklea QLD 4106 9 Lawson St Southport QLD 4215 www.batteryworld.com.au www.addictive.net.au Bondi Chai Booth 44 Aon Risk Solutions Australia Limited Booth 15

Aon is Australia’s leading provider of broking and consulting services for Bondi Chai is the most awarded, most profitable and among the most risk management, insurance transactions, reinsurance, human capital popular brands of chai latte in Australia. A premium-grade, powdered consulting and financial planning. Aon is a global leader in the design and pre-mix, Bondi Chai is specifically formulated to dissolve straight into milk. provision of risk services and products. This cuts cost-per-serve to a minimum, makes preparation simple, fast and We go beyond arranging protection through insurance cover. We believe easy and delivers the creamiest, tastiest chai latte which your customers our specialist resources can enhance your business and help you deliver will absolutely love. Bondi Chai is sold around the country and is exported the results you are looking for. to many countries including many in Europe, the US, the Middle East, SE Contact: Chris Ristevski Asia, China and even India itself! T: 03 9211 3149 Contact: Martin Buggy E: [email protected] T: 1300 764 299 Level 50, 80 Collins Street Melbourne VIC 3000 [email protected] www.aon.com.au PO Box 362 Salamander Bay NSW 2317 www.bondichai.com.au

26 | convention program NFCNFC1213 future landscapes

con-sol Booth 62 Cookie Mojo Creative Media Booth 28

When planning an event, you expect successful results and the best event With the emphasis on complete customer service, Cookie Mojo Creative AV production company for the task. To get it right every time, you need Media specialises in producing high impact videos for the small to con-sol. Our company is small enough to care about your business and medium business. large enough to accept any size audio visual assignment. Covering Recent surveys highlight the power of online video media to boost your conference AV, gala dinners, product launches, roadshows, awards nights, company profile. Cookie Mojo can create a professional, high impact video congress, special events, event design & management. that will engage your audience, differentiate you from your competitor Contact and boost your sales. T: 07 5571 2852 Contact: Peter Handke E: [email protected] T: 0408 502 526 8/28 Expo Court Ashmore QLD 4214 E: [email protected] www.con-sol.com.au www.cookiemojo.tv

Who stole the cookie from the cookie jar? Who, me? Couldn’t be!

Visit us at booth 28 to grab your fortune cookie, and see what your future holds

Or just say hello ...

FILM. TELEVISION. ANYTHING. www.cookiemojo.tv

convention program | 27 exhibitors

Deloitte Private Booth 48 Finn Franchise Brokers Booth 33

Deloitte Private is a specialist team within Deloitte that exists to serve privately owned businesses, including many franchised networks. Our latest offering, Franchise Connect, provides franchisors and franchisees Some key facts about Finn Franchise Brokers: with a real-time view of financial performance (anywhere, anytime) and • Sell more franchises than any other company in Australia tailored KPI insights to assist decision making. Ask us about Franchise • Largest advertiser of businesses for sale on the internet in Australia Connect. • A franchise model - all Finn brokers are franchisees themselves Contact: Richard Brodie • Working actively for more than 300 franchise brands T: 03 9671 7474 Contact E: [email protected] T: 08 9440 6399 550 Bourke Street, Melbourne, VIC 3000 E: [email protected] www.deloitte.com.au Office 15 Stirling Axis Centre Cnr Karrinyup Rd & Cedric St Stirling WA 6021 Dreamweavers Event Productions Booth 32 www.franchisebrokers.com.au

Foodco Group Booths 10, 11

Audio Visual – Lighting – Sound – Entertainment – Themeing & Décor After 14 years and thousands of successful events Dreamweavers Event Productions continues to evolve and has become arguably one of Australia’s most exciting event production companies, delivering perfectly integrated special event environments for conferences, gala dinners, An industry-leader with more than 20 years’ experience, the Foodco touring road shows, industry trade shows, cocktail parties and awards Group has become one of Australasia’s leading food and coffee franchise dinners. business retailers. Contact: John Bond The network includes over 350 franchise business retail outlets trading T: 1300 883 809 through the Muffin Break bakery café franchise, Jamaica Blue café franchise and Dreamy Donuts premium donut and coffee franchise. E: [email protected] 47 Leda Drive Burleigh Heads QLD 4220 Foodco has successfully carved out a prominent position in the specialty bakery café and café niche markets and built strong reputations and www.dreamweavers.com.au increased customer loyalty for each of its brands. Contact: Drew Eide Ezisay Booth 30 T: 02 9302 2228 E: [email protected] Level 1, 424 New South Head Road Double Bay NSW 2028 www.foodco.com.au

Franchise Council of Australia Booths 51, 52 Do you know what your customers are really saying? Ezisay captures instant honest insights you can act on. Through extensive research we’ve developed an innovative platform for engaging customers, employees, and suppliers. By leveraging smartphone technology, we monitor your relationship with each of these groups in real time, capturing feedback in under 20 seconds, and providing instant data (not intuition) to guide decision making. We do this at the point of the experience in a fun The FCA is the peak body for the Australian franchise sector. We represent and easy way. franchisors, franchisees and suppliers to the sector. FCA membership View a short introductory video at equals credibility, which is maintained through our member standards http://www.youtube.com/watch?v=9ZJl589QOUU and the Franchising Code of Conduct. All activities and services which Contact: Rick Buscombe benefit franchising will benefit the broader business community. T: 03 9290 4615 Contact E: [email protected] T: 1300 669 030 Level 2, 480 St Kilda Road Melbourne VIC 3004 E: [email protected] www.ezisay.com Suite 5B, 307-313 Wattletree Rd Malvern East VIC 3145 www.franchise.org.au 28 | convention program NFC13 future landscapes

Franchise Relationships Institute Booth 49 Gold Coast Business Events Booth 24

The mission of the Franchise Relationships Institute is to help franchisors A division of Gold Coast Tourism Corporation and a leader in Australian and franchisees create profitable partnerships. We provide tools for business events, Gold Coast Business Events offers impeccable knowledge selecting quality franchisees; workshops to take your franchisor team to a and an extensive network of Gold Coast venues and service providers to new level of effectiveness; and conference presentations that inspire deliver a world-class meeting, incentive, conference and exhibition franchisees to be the best they can be. experience. Contact Contact: Matthew Sturt T: 07 3510 9000 T: 07 5592 2699 E: [email protected] E: [email protected] 37A Bangalla Street Auchenflower QLD 4066 Suite N301 Oracle North 12 Charles Avenue Broadbeach QLD 4218 www.franchiserelationships.com www.GoldCoastConventions.com

Franchising & Business Opportunities Expo Booth 14 Google ™ Booth 2

Franchising & Business Opportunities Expo is an exciting event that brings Google provides a variety of tools to help businesses of all kinds succeed together the best franchise systems with potential franchisees and on and off the web. These programs form the backbone of our own investors. It is the only exhibition endorsed by the Franchise Council of business; we’ve also enabled businesses around the world to grow theirs. Australia and has been delivering great results since 1987. It is held Our advertising programs, which range from simple text ads to rich media annually in Sydney, Brisbane and Melbourne. Come and talk to us about ads, help businesses find customers, wherever they are. Together with next year’s shows. Balance Internet, we are pleased to be bringing these solutions to the Contact: Fiona Stacey franchise industry in Australia. T: 03 9999 5464 Contact E: [email protected] T: 02 9374 4000 PO Box 209 South Yarra VIC 3141 E: [email protected] www.franchisingexpo.com.au 5/48 Pirrama Road Pyrmont NSW 2009 www.google.com.au/intl/en/ads/premiersmbpartner/ Franklyn Scholar Booth 47 Haycroft Workplace Solutions Booth 26

Franklyn Scholar is a leading education provider to both the workforce and individuals alike. With the support of our parent company Kaplan Australia, a division of Kaplan International, we are well placed to meet We offer business owners more choice and enable them to make better your unique training needs. Visit us to discuss the benefits education can decisions around any employment issues, whether they need to make to your business. outsource employment-related functions or simply want advice. We Contact: David Muffet provide our employees with appropriate training and offer assistance in T: 02 8810 4210 or 0450 662 604 any work matter to ensure they feel supported in their job. Our mission is E: [email protected] to provide simple solutions in employment, and IR and WHS advice at a 21 Shierlaw Avenue Canterbury VIC 3126 reasonable price; whilst providing employers with peace of mind that their employment obligations are being met. www.franklynscholar.edu.au Contact: Anita Moss T: 1300 766 380 E: [email protected] PO Box 1051 CALOUNDRA QLD 4551 www.haycroft.com.au

convention program | 29 exhibitors

ICMI Booth 38 International Franchise Association Booth 50

ICMI has been operating for 27 years and has an extensive list of speakers Founded in 1960, the International Franchise Association’s mission is to and entertainers. The company’s aim is to enhance your event through protect, enhance, and promote franchising. IFA is the premier education providing the best solutions to your brief. ICMI has 18 franchisees/offices and advocacy organization for the franchising community. IFA members throughout Australia and NZ, providing both local knowledge and receive exclusive networking and educational opportunities to help them national strength. In August 2013 launched its Work Health Safety (WHS) succeed. IFA’s programs, conferences and marketing opportunities help division with Jeff Kennett as one of the presenters. The aim of this division IFA members grow their franchise system and operate under the highest is to improve the productivity of companies and organisations throughout standards. IFA members also work collectively to address regulations, Australasia. legislation and policies that provide a stable, pro-growth business Contact: Barry Markoff environment for the franchising industry. More than 825,000 franchise T: 03 9529 3711 businesses play an important role in the U.S. economy, providing nearly 18 E: [email protected] million jobs and generating $2.1 trillion to the private sector economy. Level 2, 159 High Street Prahran VIC 3181 The Institute of Certified Franchise Executives enhances the www.icmi.com.au professionalism of franchising by certifying the highest standards of quality training and education. ICFE’s educational programs provide tools and solutions that prepare franchise executives for successful leadership Ignite PR & Marketing Booth 16 within the industry. Participation in the ICFE’s career development program offers franchising professionals expanded knowledge, industry recognition, peer networking, and professional standing. Contact: John R. Reynolds, CFE, President, IFA Educational Foundation T: +1 202-628-8000 E: [email protected] 1501 K Street, NW, Suite 350 PoolWerx, Mr Rental, Hire a Hubby, Nanotek and Eagle Boys Pizza know Washington, D.C. 20005 what it’s like to have a brand in the spotlight. www.franchise.org Specialising in PR, Ignite PR & Marketing has extensive experience working with franchise companies. The fact client relationships can be measured in Booth 27 years, not by individual projects, is testament to the fact Ignite continually Jupiters Hotel & Casino Gold Coast upholds and achieves its mission: To ignite growth and awareness in brands through strategic flair and a passion for achieving results. Contact: Trina McColl T: 07 3368 1650 E: [email protected] 44 Menzies Street Petrie Terrace Brisbane QLD 4000 Have it all at Jupiters Hotel Gold Coast - one of Australia’s largest hotel www.ignitepr.com.au convention venues, located on Broadbeach Island. You’ll find 594 luxurious rooms, 1600 square metres of pillarless convention space for conventions & exhibition, poolside and penthouse venues. Experience 15 restaurants and bars, a live stage show spectacular and a 24 hour casino. Contact: Renee Murphy T: 07 5592 8502 E: [email protected] Jupiters Casino Road Broadbeach QLD 4218 www.jupitersgoldcoast.com.au

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LINK Business Booth 1 McLarens Landing Island Events Booth 59

“To facilitate the sale of businesses confidentially and with utter integrity.” McLarens Landing is only a short calm water cruise from Surfers Paradise LINK Business is the largest and most experienced network of business and is set in a unique and idyllic location which your delegates are sure to brokers in Australia and the Southern Hemisphere. Each LINK branch love. Arrive on your exclusive island to be greeted with our natural joined the network to leverage their years of experience, with the superior wildlife, Balinese huts, flaming tiki torches, coconut cocktails and tools that LINK Business has to offer. entertainment to impress. Our all-weather venue, set in a beautiful natural Contact: Mark Jason setting overlooks its own calm water private beach and is ideal for any type of event by day or night, the homestead and covered Balinese T: 1300 763 668 or 02 9899 1999 terraces cater for a range of unique functions and events with a canvas to E: [email protected] create or embrace the theme already within itself. www.linkbusiness.com.au Contact: Shannon Thaiwtes T: 07 5532 2444 E: [email protected] Shop 5, 60 Seaworld Drive Main Beach, Gold Coast, Australia www.mclarenslanding.com.au

Discover Service Skills Australia

ABOUT SERVICE SKILLS INDUSTRY SECTORS

Service Skills Australia is a not-for-profit, We represent the following three sectors: independent, industry based organisation, which • Sport, Fitness and Recreation is one of 11 Industry Skills Councils funded by • Tourism, Travel and Hospitality the Australian Government to support skills • Wholesale, Retail and Personal Services development across the service industries. OUR SERVICES As well as reviewing and maintaining industry training packages to ensure they reflect the latest We provide the following services: industry practices, Service Skills Australia has • Industry consultation and intelligence a broader role in promoting skills and workforce • Workforce development assessments development in the service industries. • Research • Training package development • Career mapping

To find out more, please call (02) 8243 1200 or visit www.serviceskills.com.au and hit the ‘Register’ button to stay updated with our latest news, industry events and training package developments.

convention program | 31 exhibitors

Microsoft Booths 60, 64, 65, 66 myosh Booth 5, 6

For a close up look at the latest modern technology – come to the myosh is easy to use, industrial strength Safety Management Software. It Microsoft stand and see how real time data can help drive your business started in Australia 10 years ago and now serves many organisations forward. Kinect Customer Tracker allows you to track store activity in near worldwide. myosh assists your franchise to meet legal compliance, real-time and generate reporting dashboards. business and moral obligations. This comprehensive management tool You can watch demonstrations on the latest Self Service Kiosks, see will ensure you understand the impact of safety related issues on your how touch devices can create an interactive store window and attend franchise by integrating risks, incident reports, inspections, job tasks, immersion sessions to experience Microsoft’s productivity suite in action. actions and more. Information is easily accessed via web browser, iPad or Contact mobile phone while enabling you to be informed of any important event and by providing in depth reporting at all levels of the business. T: 13 20 58 E: [email protected] Contact: Tony Woods 1 Epping Road North Ryde NSW 2113 T: 08 9330 1314 http://www.microsoft.com/business/en-au/Products/Pages/office.aspx E: [email protected] PO Box 1118 Joondalup WA 6919 www.myosh.com Millennium Hotels | Rotorua Centre Booth 39

NAB Booths 19, 20

Flexibility and adaptability go hand in hand at Millennium Hotels & Resorts, with 24 properties situated in premier locations throughout New Zealand. Rotorua Conventions, two versatile venues, one iconic NAB Franchise Banking is a specialist business unit of National Australia conference destination. Rotorua is the city of spirit and adventure - a Bank dedicated to providing banking and financial services for franchisors, unique destination, renowned for its Maori culture and geothermal franchisees and suppliers to the franchise sector. Nationally, NAB Franchise activity. Banking has over 120 specialist and accredited franchise bankers and Contact: Brett Jeffery credit partners led by Simon Ovenden, National Manager, responsible for managing key relationships and ongoing accreditation of franchise T: +64 7 351 8651 systems across Australia. E: [email protected] NAB Franchise Bankers understand franchising and can offer you a flexible Private Bag 3029, Rotorua, New Zealand and competitive finance solution to help your business prosper and are www.eventsandvenues.co.nz located in all states of Australia. Contact: Simon Ovenden T: 13 10 12 E: [email protected] www.nab.com.au/franchising

32 | convention program NFC13 future landscapes

PayPal Booth 41, 42 Retail Safari Booth 17

PayPal is the faster, safer way to pay and get paid online, via mobile, and in Retail Safari is an exciting brand and sales activation agency with services store. PayPal was created to enable secure and convenient online including local area marketing, merchandising, assisted selling and retail payments and has 5 million active accounts in Australia. PayPal has now activation. Their integrated channel structure activates brands along the expanded its product range to allow business owners to accept credit and purchase journey at critical points both in-store and out-of-store. debit card payments on their mobile phone using PayPal Here, allowing Retail Safari offers unrivalled international experience combined with local them to trade wherever there is a phone signal. PayPal is an eBay Inc insights, national coverage and execution excellence. company. Contact: Michaela Cameron Contact: Ben Zyl T: 0412 828 124 T: 0406 040 343 E: [email protected] E: [email protected] Ground floor/155 Cremorne Street, Richmond VIC 3121 www.paypal.com.au www.retailsafari.com.au

Phuel Booth 36 Service Integrity Mystery Shopping Booth 23

Phuel have been working within the Franchise sector for the past 13 years. Truth is what we’re all about. We help Franchise networks find out exactly With a range of team activities, simulations and experiences, Phuel what’s going on using Mystery Shopping. We’ve been around for 10 years provide support in design and delivery of agendas that are guaranteed to helping Franchise systems find the truth by asking the right questions, engage and motivate, no matter group size or demographic. measuring with accuracy, and then changing staff behaviour. What their clients say – Contact: Steven Di Pietro Priceline: Rattlesnake Canyon was one of our delegates’ highlights of the T: 0405 478 452 entire event (in some cases, up there with Sir Bob Geldof and instead of, E: [email protected] in some instances!) 3/102 Princes Highway Figtree NSW 2525 Civic video: We have now used Phuel on 3 occasions. Their team www.mysteryshoppingsurveys.com.au is professional and polished in their delivery and we would highly recommend them. Service Skills Australia Booth 46 Contact: Gavin Dunn T: 1300 57 33 11 E: [email protected] 72 Christie Street St Leonards NSW 2065 www.phuel.com.au

Service Skills Australia (SSA) is one of 11 Industry Skills Councils (ISCs), Pitney Bowes Software Booth 43 funded by the Federal Government to support skills development across the services industries. Representing the Wholesale, Retail and Personal Services; Tourism, Travel and Hospitality; and Sport, Fitness and Recreation sectors, SSA is responsible for reviewing and maintaining industry training packages to ensure they reflect the latest industry practices, as well as having a Pitney Bowes - Location intelligence and customer engagement broader role in promoting workforce development in these industry management for a connected world. sectors. Pitney Bowes offers solutions that enable businesses and governments to SSA is currently the only ISC to offer an accreditation program for trainers make well-informed and highly-effective decisions that lead to a better and assessors, facilities, and resources. The Right Way Accreditation customer experience. The company achieves this through a combination Program is a symbol of quality for our Service Industries. of technology, deep industry experience and a culture focused on Contact: Service Skills Australia delivering fast, measurable and meaningful client outcomes. T: (02) 8243 1200 Contact: Matt Hickey E:[email protected] T: 02 9437 6255 Level 10, 171 Clarence Street, Sydney NSW 2000 E: [email protected] www.serviceskills.com.au Level 7, 1 Elizabeth Plaza North Sydney NSW 2060 www.pitneybowes.com.au convention program | 33 exhibitors

Shape Shopfitters Booth 35 Silver Chef Booth 21, 34

Shape Shopfitters are a highly qualified, National Shopfitting operation of Silver Chef are an equipment finance company that have been assisting more than 13 years’ experience. We are committed to bringing Franchisee franchisors and franchisees with their funding requirements for the last 26 or Franchisor’s vision to life whilst adding extra value through our years. Silver Chef’s funding options allow franchisees to get the understanding of the customer experience, our customised offering equipment they need without having to part with their hard earned (in-house joinery, signage etc.) and our highly technical expertise, capital. particularly in the food space. Contact: Dan Toms Wayne Billings T: 07 3335 3399 T: 03 9432 5445 M: 0488 068 537 E: [email protected] E: [email protected] 4 Graeme Avenue Montmorency VIC 3094 20 Pidgeon Close West End QLD 4101 www.shapeshopfitters.com.au www.silverchef.com.au

Shift8 Pty Ltd Booths 7, 8 Spectrum Analysis Booth 55

Shift8 is a leader in cutting edge point of sale and cloud based business management systems designed specifically for the franchise industry. Spectrum Analysis gathers, analyses and presents general and geo- Whether you are an established franchisor with hundreds of stores or are demographic information in reports or mapping formats. This information just starting out, Shift8’s software solutions are scalable to your needs. is used to assist senior management in their Strategic Network Planning, Contact: Jono Britton and implementation of more effective store location and distribution T: 02 9360 5761 strategies. E: [email protected] Contact: Peter Buckingham 10 Heeley Street Paddington NSW 2010 T: 03 9882 6488 www.shift8.com E: [email protected] 101 Camberwell Road Hawthorn East VIC 3123 Shoebooks Online Accounting Software Booths 12, 13 www.spectrumanalysis.com.au