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Linfox Gets Closer to Customers and Sharpens Business Development with 'One Click'
Linfox Gets Closer to Customers and Sharpens Business Development Microsoft Customer Solution Case study with ‘One Click’ CRM “We needed to re-engineer the Following a major acquisition in February 2003, transportation business development process, and supply chain management leader, Linfox, practically doubled ensure the CRM integrated with its customer base overnight. With vital information about that process, and ensure the customer contacts and business development opportunities CRM was foremost a source of dispersed throughout many internal systems, Linfox needed to information rather than just a aggregate its intelligence to improve its customer relationship base to record information.” management. Using Microsoft CRM, the company developed a Will Arnott single customer contact system that now allows managers Executive General Manager across the business to keep in touch with a broad range of Linfox Business Development & Marketing Linfox Australia customers throughout Australia and the Asia-Pacific. The customer contact function at Linfox is faster, more accurate, more current and easier to use than ever before. It gives Linfox the ability to measure the relative cost and success of its various business development activities and allows the company to speak to each customer with one voice. The days of repetition and time-wasting within the company finding out who has said what to who and when are now over at Linfox. CUSTOMER PROFILE BUSINESS SITUATION SOLUTION BENEFITS Linfox is one of Australia’s Due to sustained growth and a A CRM system from Microsoft Accurate and contemporary largest privately owned major acquisition in 2003, that allowed Linfox people information about customers. companies. With more than Linfox found itself with twice as across the company to access Ability to speak with one 9,000 personnel, it provides many customers across a wider up-to-date and thorough consistent voice to customers. -
99Th Annual Report 2010
99TH ANNUAL REPORT 2010 VICTORIAN OLYMPIC COUNCIL INCORPORATED COVER VISION STATEMENT The Victorian Olympic Council represents the Olympic Movement throughout Victoria. It creates opportunities to share in the ideals and aspirations of the Olympic athlete through participation in Olympic experiences, education programs, volunteering and fundraising activities in support of the Australian Olympic Team. 2 VICTORIAN OLYMPIC COUNCIL INCORPORATED • ANNUAL REPORT 2010 MISSION STATEMENT The VOC is committed to raising funds for the Australian Olympic Team and educating the Victorian community about the principles of Olympism. VICTORIAN OLYMPIC COUNCIL INCORPORATED • ANNUAL REPORT 2010 3 99TH ANNUAL REPORT OF THE OLYMPIANS CLUB OF VICTORIA JULIUS L. PATCHING SPORTS OFFICIAL VICTORIAN OLYMPIC COUNCIL INC OF THE YEAR AWARD President: Leon Wiegard OAM ABN: 2007 - Richard Lawysz - Athletics 33 052 258 241 EDUCATION COMMISSION 2008 - Jim Sinclair - Wrestling 2009 - Geoff Hare OAM - Swimming Registered No: Chairman: Luke Soulos A0007004M AUDITORS VOC Formed: Ernst & Young September 22, 1911 SOLICITORS Physical Address: Ground Level East, Browne & Co 60 Olympic Boulevard, Melbourne Vic 3002 LIFE MEMBERS Mailing Address: Sir Edgar S. Tanner KT CBE ED (Dec’d) PO Box 2228, Richmond South Vic 3121 William T. Uren CBE (Dec’d) P. 61 3 9427 0700 Julius L. Patching AO OBE (Dec’d) F. 61 3 9428 0800 Noel F. Wilkinson AM MBE (Dec’d) E. http://corporate.olympics.com.au/vic William J. Hoffman AM Geoffrey J. Henke AO PATRON IN CHIEF Leon Wiegard OAM James E. Barry AM MBE The Honourable Alex Chernov, AO, QC Sir Donald Trescowthick AC KBE Governor of Victoria Geoffrey Whitaker (Dec’d) PATRON Robert Lay Kevan Gosper AO The Honourable Ted Baillieu MP Max Beck AM Premier of Victoria Helen Smith PRESIDENT MERIT AWARD Nicholas Green OAM Jim Hardie (Dec’d) Geoffrey Whitaker (Dec’d) VICE PRESIDENTS Tony Charlton AM Kerri Tepper Peter Norman (Dec’d) William Alstergren Wendy Grant Gillian Brewster EXECUTIVE Phil Francis Damian Brown Michael Harms Darren Dunkley-Smith Russell Mark OAM James E. -
2019 Sustainability Report
Better for 2019 SUSTAINABILITY REPORT Woolworths Group Limited ABN 88 000 014 675 Contents SECTION 1 Performance highlights Chief Executive Officer’s message 2 Partnerships. Our Group Purpose 3 Woolworths Group 2020 commitments 4 Our journey 6 Our business 8 It is through the power of partnerships that we will be able to amplify our impact and SECTION 2 People: deliver on our bold ambitions to become a more Embracing diversity 10 sustainable business. SECTION 3 Planet: Working together to drive change has helped For a healthy environment 26 us achieve many of our results this year. SECTION 4 With our customers we have removed over 3 billion Prosperity: single-use plastic bags from our environment. Founded on trusted relationships 46 With our team members we are creating an inclusive SECTION 5 culture that values diversity in all its forms. Sustainability metrics Sustainability metrics 74 With our suppliers we are working together to safeguard Workplace metrics 76 the rights of the workers in our supply chain. Corporate governance 85 Materiality 86 With our community partners we are changing the Industry association 88 lives of Australians and New Zealanders in need. Glossary 89 United Nations Global Compact 90 With our shareholders we are creating Global Reporting Initiative 91 Assurance report 94 sustainable long-term value. Company directory Inside Back Cover We are proud of our achievements, but we need to, and want to, do This is an interactive PDF more to make things better. designed to enhance your experience. The best way to view this report is with Adobe Reader. Click on the links on the contents pages or use the home button in the footer to navigate Better for everyone. -
General Questions
General Questions What does electronic payment mean to me? An electronic payment means you will receive your funds directly into your account. There is no wait for mailing of the check, no need to make a bank deposit or to pay a check cashing fee to access your funds. Your money is readily available to you as soon as the payment is posted to your account. What options do I have? There are two (2) options for receiving your electronic payment: • Debit card, • Direct deposit to your existing checking account. What is the best option for me? In order to select the option that works best for you and your family, you need to evaluate how you spend your money. The debit card carries the MasterCard logo and can be used wherever MasterCard is accepted. You can use the card to purchase groceries, shoes and clothing, household items, pay for car repairs, school supplies, make monthly online payments, to access cash when needed, etc. If this is how you currently use your subsidy funding, then the debit card would be the right choice for you. If you use your funds to make a lump sum payment such as rent or mortgage, or school tuition payments, then the direct deposit option might be a better option for you. Can I choose to receive a paper check instead of an electronic payment? No. The State of New York, Office of Children and Family Services (OCFS) in partnership with Local District Department of Social Services agencies, has moved to an electronic payment system. -