mRrj if’pe jsyos North Western Railway vvkinkkink izca/kuicz a/ku ;kstuk;kstuk 2019 Disaster Management Plan-2019 (ISO 9001:2008 Certified) PART-2 Issued by: Head Quarters: Safety Organisation, North Western Railway, Jaipur laj{kk laxBu] mRrj if’pe jsyos] t;iqj INDEX Chapter Particulars Page No. 1 Headquarter Disaster Management Cell 1 2. Reporting of Accidents 4 3. Guideline for Commercial department 12 4. Role of NDMA/NDRF 14 5 Various important Numbers 18 A Important contact no. of Ministry of Home Affairs 18 B National Disaster Management Authority, 19 C National Disaster Response Force 20 Contact details of Railway Board and Safety directorate of railway D 21-23 board E Contact details of Commissioner of railway safety 24 F Contact details of NWR Headquarters, Divisions and safety org. 25-35 G Contact details of Adjoining Zones and Divisions 36-39 H Contact details of CSOs and Sr. DSOs of adjoining Railway 40 I Para Military forces 41 J State Admn. and Rajasthan disaster management and relief dept. 42-44 K Bus Depots 45 L Contacts of adjoining states 46-47 M Contact Numbers in case of Aircraft distress 47 6 Information from Divisions: 48 Ajmer Division 48-56 Bikaner division 57-66 Jaipur Division 67-84 Jodhpur Division 85-95 Format for details furnished by Divisions 96-97 Letters of Reference 98-112 Information Railway accidents; (1072 toll free) State Emergency Operation Centre (EOC) #: 1070 (Toll Free) District Emergency Operation Centre (EOC) #: 1077 (Toll Free) Police Station-100 (Toll Free), Fire Station-101 (Toll Free) Ambulance- 102, 104 and 108 CHAPTER-1 HEADQUARTER DISASTER MANAGEMENT CELL 1.0 Functioning of Disaster Management cell : The Disaster Management monitoring cell will operate at HQ and shall be attended by nominated officers of Operating, Commercial, Civil Engineering, S&T, Mechanical, Electrical, Medical and Store department. Contact details: BSNL no. 0141-2725806/2725805, Railway telephone no. 095-25680/25681. Emergency helpline no.1072 and 182. 1.1 Safety department : The Officer representing Safety Department shall co-ordinate the functioning of Disaster Management cell. He shall report the accident to Railway Board/CRS/GM and update the restoration details from time to time. He shall also monitor ordering of Relief Train for evacuation of involved passengers from the site of accident. The officers attending the Disaster Management cell shall obtain the full details of the accident from Divisional Control/Site of accident and shall monitor the movement of Breakdown Train and Relief Train. Top-most priority is to be given for rescue and relief operations’ for transferring the injured passengers from the site of accident to the nearest hospitals and for sending medical aid from Civil/Military/ Private Hospitals. 1.2 Medical department : The Officer representing Medical Department shall ensure utmost medical care and attention to the injured passengers. He shall ensure all medical assistance from the nearby resources. He shall obtain all details regarding casualties/injuries to passengers involved in the accident and shall maintain liaison with the Accident Site/Referral Hospitals and Dispensaries’ and shall consolidate the list of injured/ casualties in minimum time so that the same can be faxed to concerned station/division for display in Emergency Control and Emergency Information Booths. 1.3 Commercial department: The Officer representing Commercial Department shall ensure ordering of refreshment for the passengers of involved train’ payment of ex-gratia to the injured and to the next-of-kin of the dead passengers, arrange for transhipment of goods and passengers luggage, and hire private buses for transport of passengers from site of accident to the nearest Rail Head. He shall also ensure transmission of detailed information regarding injured/casualties to originating/destination stations, to railway Board, and to Headquarters of the originating/destination Railways. He shall also ensure opening of Emergency Information Booths at important Junction stations en-route within the Railways. 1.4 Operating department : The Officer representing Operating Department shall manage relief and restoration operations at headquarters level. He shall record all events related to the accident chronologically. He shall ensure regulation and diversions of trains keeping in view the likely time of restoration at accident site. He shall ensure that the passenger carrying trains are regulated at such stations where water and catering facilities are available. He shall also monitor the ARTs/ARMEs/Labour Special trains ordered from the adjoining divisions and Zones. 1 1.5 Mechanical department: The Officer representing Mechanical department shall monitor and assess the requirement of additional Medical Vans/Breakdown trains and shall liaison with adjoining railway/ Division for ordering the same. He shall also monitor the movement of breakdown trains. He shall obtain the details of rolling stock involved in the accident. He shall obtain the restoration details regarding re-railment/toppled wagons/coaches done by each individual Breakdown Train. He shall obtain the bio-data of the crew involved in the accident, if any. 1.6 Engineering department: The Officer representing Engineering Department shall obtain the information regarding damage to track and shall ensure ordering of material train if required. The details of track structure and relevant details such as USFD particulars, last inspections, profile of the track etc. shall be obtained within minimum time. He shall organize ordering of additional Labour and material Specials as per requirement at site, from the adjoining divisions/Zones. 1.7 Electrical department: The Officer representing Electrical Department shall obtain the details of extent damage to OHE/Loco. He shall obtain the bio- data of crew involved in the accident. He shall assess the requirement of additional material at the site and shall organize movement of Tower Wagon/ Material-Special to site of accident. 1.8 S&T department: The Officer representing S&T Department shall ensure efficient communication. A line should be dedicated for the emergency transmission from site of accident/division control to Disaster Manager Cell at HQ. He shall ensure installation of Satellite phone & BSNL Phone/Railway Phone at the site of accident involving passenger train. He shall obtain the details of S&T gears involved, if any in the accident. 1.9 Security department: CSC/Dy.CSC will monitor crowd management and co-ordinate with State police for maintaining law and order. He will ensure protection of the belongings of affected passengers and render every assistance to them, maintain and protect railway properties during public agitation, maintain liaison and coordination Army/Paramilitary forces for assistance. 1.10 Liaison with Railway Board Disaster Management Cell will maintain constant liaison with Emergency Cell, Safety Directorate at Railway Board regarding following activities: i. Movement of additional ARMEs and ARTs from adjoining Zones. ii. Movement of additional diesel powers from adjoining Zones. iii. Diversion, Regulation, Short termination, Cancellation and Rescheduling of Mail/Express trains. iv. Arrangement of men and material as required from adjoining Zones and their expeditious movement. v. Opening of Help line Enquiry Booths on other Zonal Railways as follows: Originating and destination stations of the accident involved train. All junction stations falling on the route of the train. Divisional HQ Of originating and terminating divisions. Zonal HQ of originating and terminating Zonal Railways. Any other station as may be decided. 2 vi. Movement program for visit of MR/MoSR, CRB and other Board Members to the accident site. vii. Assistance required from NDRF, Defence, Para Military organizations, State Governments should be conveyed to Railway Board who shall coordinate the same. viii. 3 hourly progress report on the rescue and relief work shall be communicated to Safety Directorate’s Emergency Cell at Railway Board. 1.11 Quick Response Team of NWR There is high level monitoring committee at Zonal headquarter called as Quick Response Team (QRT) of NWR, JP comprising of - S. No. Designation Nominated as 1 Additional General Manager Convenor 2 Pr.Chief Operating Manager Alt. Convenor / Member-1 3 Pr.Chief Commercial Manager Member-2 4 Pr.Chief Mechanical Engineer Member-3 5 Pr.Chief Electrical l Engineer Member-4 6 Pr.Chief Engineer Member-5 7 Pr.Chief Signal & Tele. Communication Engineer Member-6 8 Pr.Chief Safety officer Member-7 9 Pr.Chief Security Commissioner- Member-8 10 CPRO Member-9 Zonal Level Crisis Management Group Designation Office telephone Mobile AGM/ Convenor 2725604 9001195001 PCE- - Alt. Convenor 2725871 9001195200 PCSO 2725920 9001195910 PCSC 2725808 9001195700 PCPO 2725925 9001195600 PCOM 2725900 9001195900 PCME 2725895 9001195400 PCEE 2725865 9001195300 PCSTE 2725821 9001195800 CPRO-Liaison Officer 2725803 9001195006 1.12. Quick Reaction Team (Multi Disciplinary team) of Division Vide Railway Board letter no. 2010/Safety (A&R)/1/11 dated 19.6.2013, Quick Reaction Team (Multi Disciplinary team) of Division shall be headed by ADRM of the division in which accident has taken place. Earlier, this was headed by the Sr.DCM of the division. 1.13 Nodal officer at Railway Board: Mechanism for flow of information from the Site of Accident to State /Central Government. The ministry of Railway has Nominated Director Safety-II as the Nodal officer to provide information about