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Real-Time Gesture Translation in Intercultural Communication

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Real-Time Gesture Translation in Intercultural Communication AI & Soc (2017) 32:25–35 DOI 10.1007/s00146-014-0573-4 ORIGINAL ARTICLE Real-time gesture translation in intercultural communication Be´atrice S. Hasler • Oren Salomon • Peleg Tuchman • Amir Lev-Tov • Doron Friedman Received: 16 January 2014 / Accepted: 9 October 2014 / Published online: 16 October 2014 Ó Springer-Verlag London 2014 Abstract Nonverbal behavior plays a crucial role in 1 Introduction human communication and often leads to misunderstand- ings between people from different cultures, even if they Globalization offers many opportunities for the estab- speak the same language fluently. While translation sys- lishment of international relations, multicultural net- tems are available for verbal communication, translators works, and workforces. While cultural diversity may for nonverbal communication do not exist yet. We present enrich our social and work environment, failure to com- the conceptual design and an early prototype of a real-time municate effectively between cultures can become a gesture translator using body tracking and gesture recog- stumbling block for intercultural meetings (Barna 1994). nition in avatar-mediated intercultural interactions. It con- Although language is the most obvious barrier in inter- tributes to the ambitious goal of bridging between cultures cultural encounters, nonverbal communication (NVC) is by translating culture-specific gestures to enhance mutual also known to vary across cultures (Andersen et al. 2003). understanding. Possible applications of the gesture trans- Cultural differences in the use and interpretation of lator are discussed as a facilitating tool for global business nonverbal signals provide an additional, often uncon- meetings and as a means of technology-enhanced conflict scious source of misunderstanding (Ting-Toomey 1999). resolution and prevention. Even if conversational partners speak the same language fluently, they tend to interpret nonverbal messages in a Keywords Nonverbal communication Á culture-specific way (Stening 1979); that is, according to Intercultural communication Á Translation systems Á the sociocultural conventions that each of them is Body tracking Á Gesture recognition Á Avatars Á familiar with. Virtual environments When traveling abroad, we often mistakenly assume that we can circumvent language barriers by using simple hand gestures to communicate. However, as Archer (1997) sta- B. S. Hasler (&) Á O. Salomon Á P. Tuchman Á A. Lev-Tov Á ted, ‘‘just as there is no reason to expect an English word to D. Friedman be recognized internationally, there is no reason to expect Advanced Reality Lab, Sammy Ofer School of Communications, an American hand gesture to be recognized’’ (p. 80). The Interdisciplinary Center Herzliya, Kanfei Nesharim St., 46150 Herzliya, Israel popular fallacy of a ‘universal language’ of gestures is e-mail: [email protected] likely to result in misunderstandings. Two common types O. Salomon of mistakes include (1) using a gesture that has a different e-mail: [email protected] meaning abroad and (2) failing to interpret a foreign ges- P. Tuchman ture correctly (Archer 1997). Every traveler has probably e-mail: [email protected] encountered such misunderstandings, which may have A. Lev-Tov resulted in funny, embarrassing, or even threatening situ- e-mail: [email protected] ations. Cultural misunderstandings can influence interper- D. Friedman sonal perceptions in a negative way, and thus, hinder the e-mail: [email protected] establishment of positive intercultural relationships. For 123 26 AI & Soc (2017) 32:25–35 instance, a person may be considered as rude or impolite The gesture translator is still at an early stage of its without having the intention to appear in such a way. development. The paper focuses on its conceptual design Success or failure of intercultural contact depends on the and discusses the technical implementation of a first pro- extent to which each person understands the other’s culture totype as a ‘proof of concept.’ We conclude with a (Schneller 1989). The ability to use and interpret nonverbal description of the next steps in the implementation and signals correctly is of particular importance for mutual evaluation of the gesture translator and outline possible use understanding. The increasing need for global under- cases in global business meetings and intercultural conflict standing has led to a vast amount of cross-cultural training resolution and prevention. materials, ranging from field guides that illustrate the cul- tural variety in NVC (Armstrong and Wagner 2003; Axtell 1998) to video documentaries (Archer 1991) and interac- 2 Culture and communication tive online role-playing games (Johnson et al. 2004; Maniar and Bennett 2007). Courses are being taught at various For the purpose of the current research, we define culture educational levels, as well as for professionals in order to from an ethnographic point of view. Culture in the ethno- prepare them for business travels and effective collabora- graphic perspective refers to a code or system of meanings, tion in multicultural work groups. Such trainings typically historically shared among a group of people (Hall 1992). do not only include the acquisition of foreign language Cultural codes originate in shared traditions, beliefs, skills, but aim to increase the awareness of cultural dif- norms, and values that provide us with a complex frame of ferences in (nonverbal) communication styles, norms, and reference through which we perceive our environment and expectations. structure interpersonal activities (D’Andrade 1984). Shared While trainings can be an effective method to prepare meanings are communicated by means of natural language for an intercultural encounter, they are an expensive and and other symbol systems within a cultural community. time-consuming option. We propose an alternative Ting-Toomey (1999) argues that we only see and hear approach to facilitate understanding between cultures culture through these verbal and nonverbal symbols, while instantaneously during an intercultural contact. This novel their origin remains hidden from our view. The ethno- approach utilizes a real-time translator for nonverbal sig- graphic approach focuses on the ‘visible dimension’ in nals, similar to translation systems that exist for verbal which culture is manifested; for example, by observing messages. While such a translator could potentially be built how communication codes (i.e., ways of speaking) vary for any type of NVC, our work is targeted toward a across cultures. Accordingly, we define communication as translation of arm and hand gestures with their respective the process of producing (i.e., encoding) and interpreting meanings across cultures. (i.e., decoding) meaningful verbal and nonverbal messages The gesture translator has been conceptualized as part of (Hall 1992). We use the term intercultural communication an European Union Research Project, BEAMING1 (Steed to refer to the symbolic exchange process in which two or et al. 2012). The BEAMING project deals with the science more people from different cultures negotiate meanings in and technology intended to give people a real sense of an interactive situation (Ting-Toomey 1999). physically being in a remote location with other people, without actually traveling. It aims at developing the next 2.1 A classification of gestures generation of telepresence using breakthroughs in virtual reality, augmented reality, tele-robotics and haptic tech- Researchers have been debating about what is regarded as a nologies. Once such a telepresence has been constructed, it gesture (McNeill 1992). As our focus lies on interpersonal is possible to envision a technology-enhanced experience communication, we only consider those body movements that is actually better than being there physically. The that are treated by interlocutors as an integral part of the system has a representation of both the destination and the conversation, or more specifically, ‘‘as part of what a remote visitor, and both can be transformed in order to person meant to say’’ (Kendon 1997, p. 110). Conversa- achieve some desired effect on the locals or the visitors. tional gestures serve multiple communicative functions. Transformation of cultural factors has been considered as a The nonverbal messages conveyed by conversational ges- potential enhancement of intercultural meetings due to tures can repeat, accent, contradict, complement, or sub- their high practical relevance. The gesture translator stitute for a verbal message (Liu et al. 2011). Although described in the current paper is an example of such a conversational gestures may involve any part of the body, cultural transformation. including head and face movements (Ekman and Friesen 1969), we use a classification of gestures that focuses mainly on movements of the arms and hands (Kendon 1 http://beaming-eu.org. 1982). 123 AI & Soc (2017) 32:25–35 27 Fig. 1 Continuum of conversational gestures (based on McNeill 1992) McNeill (1992) has introduced the notion of gestures as meaning within each society, which makes them highly a continuum. He differentiates between four types of ges- conventionalized. However, emblems are culturally spe- tures in reference to Kendon’s (1982) classification, rang- cific. Their form and meaning may differ from one culture ing from gesticulation to pantomime, emblems, and sign to another (Morris et al. 1979). Emblems are learned as languages. These types of gestures are placed on a con- specific symbols, but they are not structured like language.
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