EGOV-Cedem-Epart 2020 31 August

Shefali Virkar, Marijn Janssen, Ida Lindgren, Ulf Melin, Francesco Mureddu, Peter Parycek, Efthimios Tambouris, Gerhard Schwabe, Hans Jochen Scholl (Editors)

EGOV-CeDEM-ePart 2020

Proceedings of Ongoing Research, Practitioners,

Workshops, Posters, and Projects of the International

Conference EGOV-CeDEM-ePart 2020

31 August-2 September 2020 Linköping University, Sweden (Online)

EGOV-CeDEM-ePart 2020 is organized by the IFIP WG8.5 on ICT and Public Administration

Conference Website: http://dgsoc.org/egov-2020/

EGOV-CeDEM-ePart 2020 is supported by:

www.jedem.org

Statement of Copyright:

Licensed under: This volume and its papers are published under the Creative Commons License Attribution 4.0 International (CC BY 4.0).

Conference Chairs Marijn Janssen (Delft University of Technology, Netherlands) Ida Lindgren (Linköping University, Sweden) Panos Panagiotopoulos (Queen Mary University of London, UK) Peter Parycek (Fraunhofer Fokus, Germany/Danube University Krems, Austria) Olivier Glassey (University of Lausanne, Switzerland) Hans Jochen Scholl (University of Washington, USA) Efthimios Tambouris (University of Macedonia, Greece) Shefali Virkar (Danube University Krems, Austria) Gabriela Viale Pereira (Danube University Krems, Austria) Marius Rohde Johannessen (University of South-Eastern Norway, Norway) Evangelos Kalampokis (University of Macedonia, Greece)

Local Host Chair: Ulf Melin (Linköping University, Sweden)

Webmaster: Sergei Zhilin (Delft University of Technology, the Netherlands)

Track Chairs

General e-Government & e-Governance Gabriela Viale Pereira (Danube University Krems, Austria) (lead) Ida Lindgren (Linköping University, Sweden) Hans Jochen Scholl (University of Washington, USA)

General e-Democracy & e-Participation Noella Edelmann (Danube-University Krems, Austria) (lead) Peter Parycek (Fraunhofer Fokus, Germany / Danube University Krems, Austria) Robert Krimmer (Tallinn University of Technology, Estonia)

Artificial Intelligence, Data Analytics and Automated Decision Making Habin Lee (Brunel University London, United Kingdom) (lead) Euripides Loukis (University of Aegean, Greece) Evangelos Kalampokis (CERTH, Greece)

Smart Cities (Government, Communities & Regions) Manuel Pedro Rodríguez Bolívar (University of Granada, Spain) (lead) Karin Axelsson (Linköping University, Sweden) Nuno Lopes (DTx: Digital Transformation Colab, Portugal)

Social Media Sarah Hoffmann (University of Bremen, Germany) (lead) Marius Rohde Johannessen (University of South-Eastern Norway, Norway) Panos Panagiotopoulos (Queen Mary University of London, UK)

Social Innovation Csaba Csaki (Corvinus Business School, Hungary) (lead) Gianluca Misuraca (European Commission Joint Research Centre, Spain) Marijn Janssen (Delft University of Technology, The Netherlands)

Open Data: Social and Technical Aspects Anneke Zuiderwijk-van Eijk (Delft University of Technology, The Netherlands) (lead) J. Ramon Gil-Garcia (University at Albany, State University of New York, USA) Efthimios Tambouris (University of Macedonia, Greece)

Digital Society Thomas J. Lampoltshammer (Danube University Krems, Austria) (lead) Christian Østergaard Madsen (IT University of Copenhagen, Denmark) Katarina L. Gidlund (Mid Sweden University, Sweden)

Cybersecurity Natalia Kadenko (Delft University of Technology, The Netherlands) (lead) Marijn Janssen, Delft University of Technology, The Netherlands

Legal Informatics Peter Parycek (Fraunhofer Fokus, Germany) (lead) Anna-Sophie Novak (Danube University Krems, Austria)

Francesco Mureddu (The Lisbon Council, Belgium) (lead) Peter Reichstädter (Austrian Parliament, Austria) Francesco Molinari (Politecnico di Milano, Italy) Morten Meyerhoff Nielsen (United Nations University, Portugal)

PhD Colloquium J. Ramon Gil-Garcia (University at Albany, State University of New York, USA) (lead) Gabriela Viale Pereira (Danube University Krems, Austria) Ida Lindgren (Linköping University, Sweden)

Programme Committee Ahmad Luthfi (Delft University of Technology, The Netherlands) Alessia Caterina Neuroni (Bern University of Applied Sciences, Switzerland) Alexander Ronzhyn (Universität Koblenz-Landau, Germany) Ana Alice Baptista (University of Minho, Portugal) Andreiwid Sheffer Corrêa (Federal Institute of Sao Paulo, Brazil) A. Paula Rodriguez Müller (KU Leuven, Belgium) Anastasija (University of Latvia, Latvia) Anisah Herdiyanti Prabowo (Delft University of Technology, The Netherlands) Anthony Simonofski (KU Leuven, Belgium) Antoine Clarinval (Université de Namur, Belgium) Areti Karamanou (University of Macedonia, Greece) Athanasios Deligiannis (International Hellenic University - Thessaloniki, Greece) Aurelia Tamo-Larrieux (University of Zurich, Switzerland) Azi Lev-On (Ariel University, Israel) Bettina Distel (University of Münster, Germany) Bjorn Lundell (University of Skövde, Sweden) Boriana Rukanova (Delft University of Technology, The Netherlands) Cancan Wang (IT University of Copenhagen, Denmark) Charalampos Alexopoulos (University of the Aegean, Greece) Chien-Chih Yu (National Cheng Chi University, Taiwan) Christian Madsen (IT University of Copenhagen, Denmark) Christine Grosse (Mid Sweden University, Sweden) Cristiano Maciel (Universidade Federal de Mato Grosso, Brazil) Darcy Parks (Linköping University, Sweden) David Spacek (Masaryk University, Czech Republic) Dimitris Gouscos (National and Kapodistrian University of Athens, Greece) Divya Kirti Gupta (Indus Business Academy, India) Edimara Luciano (Pontifical Catholic University of Rio Grande do Sul, Brazil) Edna Dias Canedo (Universidade de Brasilia, Brasil) Eleni Kanellou (National Technical University of Athens, Greece) Elin Wihlborg (Linköping University, Sweden) Elisabeth Gebka (University of Namur, Belgium) Erich Schweighofer (University of Vienna, Austria) Evika Karamagioli (Université Paris 8, France) Fabian Kirstein (Fraunhofer FOKUS, Germany) Flavia Bernardini (Universidade Federal Fluminense, Brazil) Florin Pop (University Politehnica of Bucharest, Romania) Francisco García Morán (European Commission, Brussels) Frank Danielsen (University of Agder, Norway) Frederika Welle Donker (Delft University of Technology, The Netherlands) Fritz Meiners (Fraunhofer Institute for Open Communication Systems, Germany) Gangadharan G.R. (National Institute of Technology Tiruchirappalli) Gao Yingying (Delft University of Technology, The Netherlands) Gianluca Misuraca (European Commission Joint Research Centre, Spain) Günther Schefbeck (Austrian Parliamentary Administration, Austria) Gustaf Juell-Skielse (Stockholm University, Sweden) Hanne-Westh Nicolajsen (IT University of Copenhagen, Denmark) Harrie Scholtens (European Institute of Public Administration, The Netherlands)

Helena Korge (Taltech University, Estonia) Hendrik Scholta (University of Münster, Germany) Hong Joo Lee (Catholic University of Korea, South Korea) Ilka Kawashita (University of Minho, Portugal) Iryna Susha (Örebro University, Sweden) J. Ignacio Criado (Universidad Autónoma de Madrid, Spain) Jeremy Millard (Third Millenium Governance, Denmark) Joep Crompvoets (KU Leuven, Belgium) Johan Linåker (Lund University, Sweden) Johan Magnusson (University of Gothenburg, Sweden) Johanna Sefyrin (Linköping University, Sweden) Johannes Scholz (Graz University of Technology, Austria) Jolien Ubacht (Delft University of Technology, The Netherlands) Jonathan Crusoe (Linköping University, Sweden) Jonathan McNutt (University of Delaware, USA) Jong Woo Kim (Hanyang University, South Korea) Judith Schossboeck (Danube University Krems, Austria) Karin Ahlin (Mid Sweden University, Sweden) Karin Axelsson (Linköping University, Sweden) Karin Steiner (Danube University Krems, Austria) Keegan McBride (Tallinn University of Technology, Estonia) Kerley Pires (United Nations University, Portugal) Konstantinos Tarabanis (University of Macedonia, Greece) Lasse Berntzen (University of South-Eastern Norway, Norway) Laura Alcaide- Muñoz (University of Granada, Spain) Leif Sundberg (Mid Sweden University, Sweden) Lieselot Danneels (KU Leuven, Belgium) Lörinc Thurnay (Danube University Krems, Austria) Luca Tangi (Politecnico di Milano, Italy) Luis Luna-Reyes (University at Albany, USA) Luis Terán (University of Fribourg, Switzerland) Luiz Paulo Carvalho (UFRJ, Brazil) Luiz Pereira Pinheiro Junior (Universidade Positivo, Brazil) Luiza Schuch de Azambuja (Tallinn University of Technology, Estonia) Luz Maria Garcia (Universidad de la Sierra Sur, Mexico) Maija Ylinen (Tampere University of Technology, Finland) Malin Granath (Linköping University, Sweden) Marcia Hino (Universidade Positivo, Brazil) Marco Velicogna (Consiglio Nazionale delle Ricerche, Italy) Margarita Fourer (Danube University Krems, Austria) Marius Rohde Johannessen (University of South-Eastern Norway, Norway) Martijn Hartog (Delft University of Technology, The Netherlands) Mathias Van Compernolle (Ghent University, Belgium) Michael Räckers (WWU Münster ERCIS, Germany) Michael Möstl (Danube University Krems, Austria) Mille Nielsen (IT University of Copenhagen, Denmark) Montathar Faraon (Kristianstad University, Sweden) Muneo Kaigo (University of Tsukuba, Japan) Natalia Kadenko (Delft University of Technology, The Netherlands) Nicolau Reinhard (University of São Paulo, Brazil)

Nikolaos Loutas (The European Commission) Nuno Lopes (DTx: Digital Transformation Colab, Portugal) Øystein Sæbø (University of Agder, Norway) Paul Brous (Delft University of Technology, The Netherlands) Per Runeson (Lund University, Sweden) Peter Bellström (Karlstad University, Sweden) Peter Cruickshank (Edinburgh Napier University, Scotland) Peter Axel Nielsen (Aalborg University, Denmark) Proscovia Svärd (Mid Sweden University, Sweden) Qinfeng Zhu (University of Groningen, The Netherlands) Radomir Bolgov (Saint Petersburg State University, Russia) Ricardo Matheus (Delft University of Technology, The Netherlands) Robert Krimmer (Tallinn University of Technology, Estonia) Rodrigo Sandoval Almazan (Universidad Autonoma del Estado de Mexico, Mexico) Rony Medglia (Copenhagen Business School, Denmark) Roumiana Ilieva (Technical University of Sofia, Bulgaria) Rui Pedro Lourenço (University of Coimbra, Portugal) Sabrina Franceschini (Regione Emilia-Romagna, Italy) Sélinde van Engelenburg (Delft University of Technology, The Netherlands) Sergio Picazo-Vela (Universidad de las Americas Puebla, Mexico) Sofie Pilemalm (Linköping University, Sweden) Søren Skaarup (IT University of Copenhagen, Denmark) Stefanos Gritzalis (University of Piraeus, Greece) Suha Al-Awadhi (Kuwait University, Kuwait) Taiane Ritta Coelho (Federal University of Parana, Brazil) Thomas Zefferer (A-SIT Plus GmbH, Austria) Tobias Mettler (University of Lausanne, Switzerland) Tobias Siebenlist (Heinrich Heine University Düsseldorf, Germany) Todd Davies (Stanford University, USA) Tomasz Janowski ( of Technology, Poland) Ulf Melin (Linköping University, Sweden) Valerie Albrecht (Danube University Krems, Austria) Vera Spitzer (Universität Koblenz-Landau, Germany) Vigan Raca (Ss.Cyril and Methodius Univesity, Republic of North Macedonia) Walter Castelnovo (University of Insubria, Italy) Wichian Chutimaskul (King Mongkut's University of Technology Thonburi, Thailand) Youngseok Choi (University of Southampton, United Kingdom) Yuri Misnikov (University of Leeds, United Kingdom) Yury Kabanov (National Research University Higher School of Economics, Russia) Zoi Lachana (University of the Aegean, Greece)

Additional Reviewers Alizée Francey (University of Lausanne, Switzerland) Athanasia Routzouni (University of the Aegean, Greece) Auriane Marmier (University of Lausanne, Switzerland) Claudio Russo (Politecnico di Milano, Italy) Colin van Noordt (Tallinn University of Technology, Estonia) Dimitris Zeginis (Centre for Research and Technology, Greece) Gianluigi Viscusi (École Polytechnique Fédérale de Lausanne (EPFL), Switzerland) Jaewon Choi (Soon Chun Hyang University, South Korea) Junyeong Lee (Korea University of Technology & Education, South Korea) Karl Kristian Larsson (OsloMet, Norway) Mariana Gustafsson (Linköping University, Sweden) Michele Benedetti (Politecnico di Milano, Italy) Ruth Angelie Cruz (Catholic University of Korea, South Korea) Sangwook Ha (National University of Singapore, Singapore) Silvia Lips (Tallinn University of Technology, Estonia) Yannis Charalabidis (University of the Aegean, Greece) Yu-lun Liu (National Taipei University of Technology, Taiwan)

Thank you for supporting EGOV-CeDEM-ePart 2020!