Lavender Hill Group Practice

Statement of purpose Lavender Hill Group Practice

Part 1

1. Provider’s name and legal status

Full name1 Lavender Hill Group Practice

CQC provider ID 1-199747713

Legal status1 Individual Partnership Organisation

2. Provider’s address, including for service of notices and other documents

Business address2 19 Pountney Road

Town/city Battersea

County London

Post code SW11 5TU

Business telephone 020 7924 4413

Electronic mail (email)3 [email protected]

I/we do NOT wish to receive notices and other documents from CQC by email

3. The full names of all the partners in a partnership

Names: Dr Helen Lucas Dr Henrietta Brook Dr Tahira Zuberi Dr Owen Carter Dr Rob Seal

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Lavender Hill Group Practice Statement of purpose: June 2020 1 Part 2 Aims and objectives

Aims and objectives What are your aims and objectives in providing the regulated activities and locations shown in part 3 of this statement of purpose

Lavender Hill Group Practice is a General Practice Partnership open to all patients living within our catchment area in Battersea, with a list size of over 13,000 patients. Our aims and objectives, whilst a Personal Medical Services (PMS) Practice offering primary care services for the diagnosis and prevention of disease, are the following: 1. Provision of good quality Primary Care Service 2. Delivery of the service in a confidential, clean and safe environment 3. Treat patients with respect and dignity at all times irrespective of their ethnic origin, religious beliefs, sexual orientation, age, mental and physical limitations. 4. To promote good health and wellbeing of patients through education and proactive management of disease/illness to optimise their health. 5. To involve patients in decision making with regards to their treatment and management of their condition. 6. Encourage patients to engage with patient participation group to help develop and maintain good quality service. 7. Efficient use of the NHS resources whilst providing clinically appropriate access to NHS services. 8. To encourage training and development for work experience students, medical students and registrars. 9. To be a learning organisation that continually improves what we are able to offer patients, with daily informal and monthly formal clinical meetings. 10. To involve and collaborate with multidisciplinary team, for example district nurses, social services, palliative care team, health visitors etc. to provide best care for the patients. 11. To ensure that the members of the team have the right training and skills to deliver the service confidently and competently, provide them with support and encourage personal development as appropriate. 12. To have zero tolerance policy for any form of abuse. 13. To provide our patients and staff with an environment which is safe, accessible, supportive and friendly.

Lavender Hill Group Practice is one of 40 practices in Wandsworth that operates with Battersea Healthcare Community Interest Company (BHCIC) which was set up to provide quality healthcare for all the people in Wandsworth.

Lavender Hill Group Practice Statement of purpose: June 2020 2 Emergency planning During an emergency, practices will support one another to continue to see patients if and where possible. Patients may be directed to dedicated hub sites. If the situation demands it, it may be necessary to monitor the appropriateness and need to use different practice locations. At any time, any of the practices listed may be used as an emergency site or for routine clinics to ensure patients continue to receive necessary care. This will be coordinated and agreed with the practices involved and communicated clearly to patients and will be time limited depending on the emergency. The Bridge Lane Annex was chosen as the location for Battersea Respiratory Clinic because it was found to fulfil all the major suitability criteria for a Hot Hub. These include having independent entrances, a car park, good ventilation and a sufficient number of clinical rooms. The layout has been adapted for working with suspected and confirmed Covid patients, with infection control as a priority. Advice on infection control and appropriate PPE was sought during set up and the building has been clearly zoned into clinical 'red and orange' and non- clinical 'green' areas. Support for the Hub set up was provided by NHS property services and included review of fire procedures, security and maintenance. The Hub will be managed by Bridge Lane Group Practice and the clinical service will be led by Dr Carolyn Bayer, Bridge Lane GP partner and Clinical Director of Battersea PCN, with support from the Clinical Directors of Wandsworth and Nightingale PCNs (Dr Matthew Beddoe and Dr Cath Ellis) and the PCN Clinical Leads. The Hub will be staffed by clinical staff from member practices of these PCNs (Battersea Fields Practice, Battersea Rise Group Practice, Begg Practice (St John's Hill), Bolingbroke Medical Centre, Bridge Lane Group Practice, Chatfield Medical Centre, Clapham Junction Medical Practice, Falcon Road Medical Centre, Lavender Hill Group Practice, Queens Town Road Medical Practice, The Junction Health Centre, Thurleigh Road). Bridge Lane staff will support safe working at the Hub by providing full daily inductions to all staff arriving at the Hub, including explanation of Hub protocols. These protocols have also been circulated to all PCN member practices. Bridge Lane staff will also provide day to day support with stock checks and be responsive to any issues arising in the Hub. Practices referring patients to the Hub are required to complete a referral form detailing reasons for making a referral. They are also required to book patient follow-up in their own practice, such that ongoing clinical responsibility for the patient will remain with the registered practice. All referrals will be audited, and feedback given to referring practices. The Clinical Leads will review the service provision regularly, including the volume of referrals and need for the service. Part 3

Location(s), and • the people who use the service there • their service type(s) • their regulated activity(ies)

The information below is for location no.: 1 of a total of: 1 locations

Lavender Hill Group Practice Statement of purpose: June 2020 3 Name of location Lavender Hill Group Practice

Address 19 Pountney Road Battersea

Postcode SW11 5TU Telephone 020 7924 4413 Email [email protected]

Lavender Hill Group Practice Statement of purpose: June 2020 4 Description of the location (The premises and the area around them, access, adaptations, equipment, facilities, suitability for relevant special needs, staffing & qualifications etc)

Lavender Hill Group Practice occupies a state of the art, architect-designed, modern converted- church hall building in the heart of Battersea, which was renovated in 1996. Our patients benefit from a spacious waiting room, and a set of facilities to ensure accessibility to all patients including those with any special need, such as access ramps, lift, hearing loop and lower counters. There are 17 clinical rooms and a multi-purpose meeting room, large enough to host all practice meetings as well as meetings with other local Practices, and equipped to host remote meetings. Our practice clinical team comprises 5 partners, 4 salaried GPs and up to 3 GP registrars at any one time, two nurses and one HCA. Our reception and administration teams comprise 8 reception staff and 2 administrative staff as well as our practice manager. We offer a daily triage and emergency service with appointments in the morning and afternoons to accommodate patients’ preferences. We offer bookable face to face and telephone and video appointments. NHS 111 is able to book patients into specific clinics at the Practice. We offer daily longer children’s appointments and evening appointments for commuters and vulnerable patients who prefer to come in at quieter times. We offer email communication through the administrative staff. We have very strong relationships with local pharmacists and community staff including the district nurses, health visitors, community mental health team, drug and alcohol team and the local hospice. The Practice has direct access to a Social Prescriber and Pharmacist through the Battersea PCN as well as a Community Care Plus Mental Health Worker and Shared Care Drugs and Alcohol Worker. Following a successful initial pilot based at the Practice, we now have a Macmillan Primary Care Navigator as an extended pilot working with Macmillan Cancer Centre The Practice obtained in September 2019 the Gold Pride in Practice Award for delivering a fully inclusive healthcare service to our patients. We are one of the five practices of the Battersea Primary Care Network (PCN), which was formed in the Spring of 2019 bringing together the practices of North East Battersea (Lavender Hill Group Practice, Bridge Lane Group Practice, Battersea Rise Group Practice, Queenstown Road Medical Centre and Battersea Fields Practice) serving a diverse inner London population of approximately 55,000 patients. The formal PCN agreement was signed on 29th June 2019, following a key part of the NHS Long Term Plan published in January 2019. This brought together general practices to work at scale, targeting local population needs and sharing a joint workforce such as social prescribers and pharmacists. It is also gaining a voice within local healthcare policy influence.

No of approved places/ overnight beds (not NHS) N/A

Emergency planning sites Alton Practice CQC Location ID: 1-2682715575 208 - 210 Roehampton Lane https://www.cqc.org.uk/location/1-2682715575

Lavender Hill Group Practice Statement of purpose: June 2020 5 London SW15 4LE

Balham Health Centre CQC Provider ID: 1-199747992 120 Bedford Hill, Balham https://www.cqc.org.uk/provider/1-199747992 London SW12 9HP

Battersea Fields Practice CQC Location ID: 1-537689577 3 Austin Road https://www.cqc.org.uk/location/1-537689577 Battersea London SW11 5JP

Battersea Rise Group Practice CQC Provider ID: 1-199747575 17 Battersea Rise CQC Location ID: 1-568377395 Battersea https://www.cqc.org.uk/location/1-568377395 London SW11 1HG

Bedford Hill Family Practice CQC Location ID: 1-547265481 120 Bedford Hill, Balham https://www.cqc.org.uk/location/1-547265481 London SW12 9HS

Dr K Begg CQC Location ID: 1-566705266 St Johns Hill Practice https://www.cqc.org.uk/location/1-566705266 162 St Johns Hill Battersea London SW11 1SW

Bolingbroke Medical Centre CQC Location ID: 1-1726770350 Wakehurst Road https://www.cqc.org.uk/location/1-1726770350 London SW11 6HN

Bridge Lane Group Practice CQC Provider ID: 1-199747545 Bridge Lane Health Centre CQC Location ID: 1-569388042 20 Bridge Lane https://www.cqc.org.uk/location/1-569388042 Battersea London SW11 3AD

Brocklebank Group Practice CQC Provider ID: 1-199747565 249 Garratt Lane CQC Location ID: 1-567694693 Wandsworth https://www.cqc.org.uk/location/1-567694693 London SW18 4DU

Chartfield Surgery CQC Provider ID: 1-199796779 30 Chartfield Avenue Location ID: 1-572264100 London https://www.cqc.org.uk/location/1-572264100 SW15 6HG

Lavender Hill Group Practice Statement of purpose: June 2020 6 Chatfield Health Care CQC Location ID: 1-568391606 50 Chatfield Road https://www.cqc.org.uk/location/1-568391606 London SW11 3UJ

Clapham Junction Medical Practice CQC Provider ID: 1-199747813 263 Lavender Hill CQC Location ID: 1-6581939152 Battersea https://www.cqc.org.uk/location/1-6581939152 London SW11 1JD

Danebury Avenue Surgery CQC Provider ID: 1-2670265990 351 Danebury Avenue CQC Location ID: 1-2916707507 London https://www.cqc.org.uk/location/1-2916707507 SW15 4DU

Trinity Medical Practice CQC Provider ID: 1-199747246 278-280 Balham High Road CQC Location ID: 1-572356028 London, https://www.cqc.org.uk/location/1-572356028 SW17 7AL

Earlsfield Surgery CQC Provider ID: 1-199747535 2-4 Steerforth Street CQC Location ID: 1-548384498 London https://www.cqc.org.uk/location/1-548384498 SW18 4HH

Elborough Street Surgery CQC Provider ID: 1-199747644 81 Elborough Street CQC Location ID: 1-542442487 Wandsworth https://www.cqc.org.uk/location/1-542442487 London SW18 5DS

Furzedown Primary Care Centre CQC Provider ID: 1-129963048 88e Eardley Road CQC Location ID: 1-614990732 Streatham https://www.cqc.org.uk/location/1-614990732 London SW16 6BL

Practice Plus Wandsworth – The Junction CQC Provider ID: 1-4779476029 Health Centre CQC Location ID: 1-5051235113 The Arches https://www.cqc.org.uk/location/1-5051235113 Clapham Junction Station 5-8 Grant Rd Battersea London SW11 2NU

Heathbridge Practice CQC Provider ID: 1-199747654 125 Upper Richmond Road CQC Location ID: 1-551280085 London https://www.cqc.org.uk/location/1-551280085 SW15 2TL

Lavender Hill Group Practice CQC Provider ID: 1-199747713 19 Pountney Road CQC Location ID: 1-569303018 Battersea https://www.cqc.org.uk/location/1-569303018

Lavender Hill Group Practice Statement of purpose: June 2020 7 London SW11 5TU

Mayfield Surgery CQC Provider ID: 1-199747256 246 Roehampton Lane CQC Location ID: 1-554282054 London https://www.cqc.org.uk/location/1-554282054 SW15 4AA

Open Door Surgery CQC Provider ID: 1-199747803 47 Boundaries Road CQC Location ID: 1-545787418 Balham https://www.cqc.org.uk/location/1-545787418 London SW12 8EU

Queenstown Road Medical Practice CQC Provider ID: 1-199747226 14 Queenstown Road CQC Location ID: 1-561432323 Battersea https://www.cqc.org.uk/location/1-561432323 London SW8 3RX

Roehampton Lane Practice CQC Provider ID: 1-199747276 191 Roehampton Lane CQC Location ID: 1-543871326 London https://www.cqc.org.uk/location/1-543871326 SW15 4HN

Southfields Group Practice CQC Provider ID: 1-199747266 492 Merton Road CQC Location ID: 1-542981758 London https://www.cqc.org.uk/location/1-542981758 SW18 5AE

St Paul's Cottage Practice CQC Provider ID: 1-199747565 114 Augustus Road CQC Location ID: 1-567694710 Wimbledon https://www.cqc.org.uk/location/1-567694710 London SW19 6EW

Streatham Park Surgery CQC Provider ID: 1-199747595 91 Mitcham Lane CQC Location ID: 1-54930517 Streatham https://www.cqc.org.uk/location/1-549305177 London SW16 6LY

The Falcon Road Medical Centre CQC Provider ID: 1-199747216 47 Falcon Road CQC Location ID: 1-543601483 Battersea https://www.cqc.org.uk/location/1-543601483 London SW11 2PH

The Greyswood Practice CQC Provider ID: 1-199747296 66 Eastwood Street CQC Location ID: 1-544399741 Streatham https://www.cqc.org.uk/location/1-544399741 London SW16 6PU

Lavender Hill Group Practice Statement of purpose: June 2020 8 The Haider Practice CQC Provider ID: 1-199747565 162 St John's Hill CQC Location ID: 1-6399936139 London https://www.cqc.org.uk/location/1-6399936139 SW11 1SW The Putneymead Medical Centre CQC Provider ID: 1-199747306 350 Upper Richmond Road CQC Location ID: 1-549990044 London https://www.cqc.org.uk/location/1-549990044 SW15 6TL

Thurleigh Road Practice CQC Provider ID: 1-199747942 88a Thurleigh Road CQC Location ID: 1-560447798 Balham https://www.cqc.org.uk/location/1-560447798 London SW12 8TT

Tooting Bec Surgery CQC Provider ID: 1-199748069 313 Balham High Road CQC Location ID: 1-567760576 Midland Bank Building https://www.cqc.org.uk/location/1-567760576 London SW17 7BA

Tooting South Medical Centre CQC Provider ID: 1-199748099 22 Otterburn Street CQC Location ID: 1-566547629 Tooting https://www.cqc.org.uk/location/1-566547629 London SW17 9HQ

Triangle Surgery CQC Provider ID: 1-199747783 2 Broomhill Road CQC Location ID: 1-545434101 Wandsworth https://www.cqc.org.uk/location/1-545434101 London SW18 4HX

Tudor Lodge Health Centre CQC Provider ID: 1-5535796953 8c Victoria Drive CQC Location ID: 1-5869763811 London https://www.cqc.org.uk/location/1-5869763811 SW19 6AE

Wandsworth Medical Centre CQC Provider ID: 1-199747206 90-92 Garratt Lane CQC Location ID: 1-537796805 Wandsworth https://www.cqc.org.uk/location/1-537796805 London SW18 4DD

Bridge Lange Annex CQC Provider ID: 1-199747545 Battersea Respiratory Clinic CQC Location ID: 1-569388042 20 Bridge Lane https://www.cqc.org.uk/location/1-569388042 Battersea London SW11 3AD

Lavender Hill Group Practice Statement of purpose: June 2020 9 CQC service user bands

The people that will use this location (‘The whole population’ means everyone).

Adults aged 18-65 Adults aged 65+

Mental health Sensory impairment

Physical disability People detained under the Mental Health Act

Dementia People who misuse drugs or alcohol

People with an eating disorder Learning difficulties or autistic disorder

Children aged 0 – 3 years Children aged 4-12 Children aged 13-18

The whole population Other (please specify below)

Lavender Hill Group Practice Statement of purpose: June 2020 10 The CQC service type(s) provided at this location

Acute services (ACS)

Prison healthcare services (PHS)

Hospital services for people with mental health needs, learning disabilities, and problems with substance misuse (MLS) Hospice services (HPS) Rehabilitation services (RHS) Long-term conditions services (LTC) Residential substance misuse treatment and/or rehabilitation service (RSM) Hyperbaric chamber (HBC) Community healthcare service (CHC) Community-based services for people with mental health needs (MHC) Community-based services for people with a learning disability (LDC) Community-based services for people who misuse substances (SMC) Urgent care services (UCS) Doctors consultation service (DCS) Doctors treatment service (DTS) Mobile doctor service (MBS) Dental service (DEN) Diagnostic and or screening service (DSS) Care home service without nursing (CHS) Care home service with nursing (CHN) Specialist college service (SPC) Domiciliary care service (DCC) Supported living service (SLS) Shared Lives (SHL) Extra Care housing services (EXC) Ambulance service (AMB) Remote clinical advice service (RCA) Blood and Transplant service (BTS)

Lavender Hill Group Practice Statement of purpose: June 2020 11 Regulated activity(ies) carried on at this location

Personal care Registered Manager(s) for this regulated activity: Accommodation for persons who require nursing or personal care Registered Manager(s) for this regulated activity: Accommodation for persons who require treatment for substance abuse Registered Manager(s) for this regulated activity: Accommodation and nursing or personal care in the further education sector Registered Manager(s) for this regulated activity: Treatment of disease, disorder or injury Registered Manager(s) for this regulated activity: Dr Quratulain Tahira Zuberi and Dr Henrietta Brook Assessment or medical treatment for persons detained under the Mental Health Act Registered Manager(s) for this regulated activity: Surgical procedures Registered Manager(s) for this regulated activity: Dr Quratulain Tahira Zuberi and Dr Henrietta Brook Diagnostic and screening procedures Registered Manager(s) for this regulated activity: Dr Quratulain Tahira Zuberi and Dr Henrietta Brook Management of supply of blood and blood derived products etc Registered Manager(s) for this regulated activity: Transport services, triage and medical advice provided remotely Registered Manager(s) for this regulated activity: Maternity and midwifery services Registered Manager(s) for this regulated activity: Dr Quratulain Tahira Zuberi and Dr Henrietta Brook Termination of pregnancies Registered Manager(s) for this regulated activity: Services in slimming clinics Registered Manager(s) for this regulated activity: Nursing care Registered Manager(s) for this regulated activity: Family planning service Registered Manager(s) for this regulated activity: Dr Quratulain Tahira Zuberi and Dr Henrietta Brook

Lavender Hill Group Practice Statement of purpose: June 2020 12 Part 4 Registered manager details

The information below is for Managers working for the 1 of a total of: 1 manager number: provider shown in part 1

1. Manager’s full name Dr Quratulain Tahira Zuberi and Dr Henrietta Brook

2. Manager’s contact details

Business address 19 Pountney Road

Town/city Battersea

County London

Post code SW11 5TU

Business telephone 020 7924 4413

Manager’s email address1 [email protected] and [email protected]

3. Locations managed by the registered managers at 1 above (Please see part 3 of this statement of purpose for full details of the location(s))

Name(s) of location(s) (list) Percentage of time spent at this location Lavender Hill Group Practice 100 19 Pountney Road Battersea SW11 5TU

Lavender Hill Group Practice Statement of purpose: June 2020 13 4. Regulated activity(ies) managed by this manager

Personal care Accommodation for persons who require nursing or personal care Accommodation for persons who require treatment for substance abuse Accommodation and nursing or personal care in the further education sector Treatment of disease, disorder or injury Assessment or medical treatment for persons detained under the Mental Health Act Surgical procedures Diagnostic and screening procedures Management of supply of blood and blood derived products etc Transport services, triage and medical advice provided remotely Maternity and midwifery services Termination of pregnancies Services in slimming clinics Nursing care Family planning service

Lavender Hill Group Practice Statement of purpose: June 2020 14