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A Functional Framework for Content Management Brigham Young University BYU ScholarsArchive Theses and Dissertations 2009-06-16 A Functional Framework for Content Management Robert Emer Broadbent Brigham Young University - Provo Follow this and additional works at: https://scholarsarchive.byu.edu/etd Part of the Databases and Information Systems Commons BYU ScholarsArchive Citation Broadbent, Robert Emer, "A Functional Framework for Content Management" (2009). Theses and Dissertations. 1737. https://scholarsarchive.byu.edu/etd/1737 This Thesis is brought to you for free and open access by BYU ScholarsArchive. It has been accepted for inclusion in Theses and Dissertations by an authorized administrator of BYU ScholarsArchive. For more information, please contact [email protected], [email protected]. A FUNCTIONAL FRAMEWORK FOR CONTENT MANAGEMENT by Robert E. Broadbent A thesis submitted to the faculty of Brigham Young University in partial fulfillment of the requirements for the degree of Master of Science School of Technology Brigham Young University August 2009 BRIGHAM YOUNG UNIVERSITY GRADUATE COMMITTEE APPROVAL of a thesis submitted by Robert E. Broadbent This dissertation/thesis has been read by each member of the following graduate committee and by majority vote has been found to be satisfactory. Date Joseph J. Ekstrom, Chair Date Michael G. Bailey Date Bret R. Swan BRIGHAM YOUNG UNIVERSITY As chair of the candidate’s graduate committee, I have read the dissertation/thesis of Robert E. Broadbent in its final form and have found that (1) its format, citations, and bibliographical style are consistent and acceptable and fulfill university and department style requirements; (2) its illustrative materials including figures, tables, and charts are in place; and (3) the final manuscript is satisfactory to the graduate committee and is ready for submission to the university library. Date Joseph J. Ekstrom Advisor Chair, Graduate Committee Accepted for the Department Ronald E. Terry Graduate Coordinator Accepted for the College Alan R. Parkinson Dean, Ira A. Fulton College of Engineering and Technology ABSTRACT A FUNCTIONAL FRAMEWORK FOR CONTENT MANAGEMENT Robert E. Broadbent School of Technology Master of Science This thesis proposes a functional framework for content management. This framework provides concepts and vocabulary for analysis and description of content management systems. The framework is derived from an analysis of eight content management systems. It describes forty-five conceptual functions organized into five functional groups. The functionality derived from the analysis of the content management systems is described using the vocabulary provided by the functional framework. Coverage of the concepts in the existing systems is verified. The utility of the framework is validated through the creation of a prototype that implements sufficient functionality to support a set of specific use cases. ACKNOWLEDGEMENTS I am extremely grateful for the support and encouragement I have received during the writing of this thesis. I would like to thank my graduate chair, Dr. Joseph Ekstrom, for his mentorship and the amazing opportunities he has provided me throughout my academic career at Brigham Young University. I would like to thank my graduate committee, Dr. Michael Bailey and Dr. Bret Swan, for their contributions and time. I am forever grateful to my wife, Eve, for her endless support and encouragement throughout this entire process. Finally, I would like to thank my friends at Cemaphore Systems for their financial support and the chance to turn academic ideas into reality. TABLE OF CONTENTS LIST OF FIGURES ....................................................................................................... xix 1 Introduction ............................................................................................................... 1 1.1 Background ......................................................................................................... 2 1.2 Problem Statement .............................................................................................. 4 1.3 Thesis Statement ................................................................................................. 4 1.4 Research Methodology Overview ...................................................................... 4 1.5 Assumptions ........................................................................................................ 5 1.6 Delimitations ....................................................................................................... 5 1.7 Thesis Chapters Overview .................................................................................. 7 2 Review of Literature ................................................................................................. 9 2.1 Early Content Management Systems .................................................................. 9 2.2 Today’s Content Management Systems ........................................................... 10 2.3 Diversity in Today’s CMS Market ................................................................... 12 2.3.1 Content Management Platform ..................................................................... 12 vii 2.3.2 Content Portals .............................................................................................. 12 2.3.3 Virtual Classrooms ........................................................................................ 13 2.3.4 Digital Libraries ............................................................................................ 13 2.3.5 Digital Publications ....................................................................................... 13 2.3.6 Collaboration Systems .................................................................................. 14 2.3.7 Weblogs ........................................................................................................ 14 2.3.8 Web Content Management ........................................................................... 15 2.3.9 Document Management ................................................................................ 15 2.3.10 Integrated Document Management ............................................................... 16 2.3.11 Digital Asset Management ............................................................................ 16 2.3.12 Media Asset Management ............................................................................. 16 2.3.13 Computer Output to Laser Disk/Enterprise Report Management ................. 16 2.3.14 Records Management .................................................................................... 17 2.3.15 Ontology Management .................................................................................. 17 2.3.16 Enterprise Search .......................................................................................... 17 2.3.17 Enterprise Content Management ................................................................... 18 2.3.18 A Breadth of Content Management Systems are Needed for an Effective Analsysis ....................................................................................... 19 viii 2.4 Compliance: The Driver of Adoption of Content Management Systems ............................................................................................................. 19 2.5 Conceptual Frameworks for Content Management .......................................... 20 2.5.1 Structuration Theory Perspective .................................................................. 20 2.5.2 Research Topics in Enterprise Content Management ................................... 21 2.5.3 The Wheel of Collaboration Tools ............................................................... 23 2.5.4 Designing for Entire Lifecycle Support ........................................................ 24 2.5.5 Giga Information Group Enterprise Content Management Architecture ................................................................................................... 26 2.5.6 The Enterprise Content Management House ................................................ 27 2.5.7 The Doculabs’ ECM Reference Architecture ............................................... 28 2.5.8 The Need for an Additional Model ............................................................... 29 2.6 Case Studies of CMS Adoption and Development ........................................... 29 2.6.1 Franklin: Web Content Management at IBM.com........................................ 29 2.6.2 University of Arizona Library CMS ............................................................. 30 2.6.3 Statoil ECM Implementation ........................................................................ 31 2.6.4 The Case Studies Did Not Have Sufficient Conceptual Frameworks ................................................................................................... 32 3 Functional Analysis of Content Management Systems ....................................... 33 ix 3.1 Methodology for the Creation and Validation of the New Framework ........................................................................................................ 33 3.2 Introduction to the Functional Analysis of the Content Management Systems ............................................................................................................. 34 3.3 Alfresco ............................................................................................................. 35 3.3.1 Web Content Management
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