The Inspector's Handbook
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The Inspector’s Handbook 2021 Edition 2021 Inspector’s Handbook Page 2 2021 INSPECTOR’S HANDBOOK SIGNIFICANT ADDITIONS & CHANGES 2017-2021 2021 I.G. Attending the Hearing ………………………………………………………………………….……. 18 II.L. Evaluating a Diversity, Equity, Access, and Inclusion Program ……………………… 52 – 55 2020 I.F. Travel Benefits …………………………………………………………………………………………… 14 I.F. Inspectors in Training ………………………………………………………………………………… 16 II.B. Ranking Animal Welfare Concerns …………………………………………………………….. 21 II.K. Evaluating An Ambassador Animal Program: Housing & Handling ………………. 49 – 52 2019 II.D. How To Write The Narrative Report ………………………………………………………….. 28 – 34 II.I. Determining Financial Stability ………………………………………………………………… 46 Miscellaneous Editorial Changes 2018 II. Tutorial Guidelines and Aids ……………………………………………………………………….. 19 – 52 II.B. Animal Welfare ……………………………………………………………………………………….. 21 – 27 Assessing Animal Welfare and Well-Being ………………….……................................ 21 – 23 Positive and Negative Indicators of Animal Welfare …..……………………………………. 23 – 24 Guide To Creating An Animal Welfare Assessment Process Under Standard 1.5.0…. 25 – 27 II.J. Evaluating A Dive Program …………………………………………………………………………. 46 – 49 III. Definitions ………………………………………………………………………………………………….. 56 – 59 Miscellaneous Editorial Changes 2017 I.F.7. Inspectors In Training (Shadowing A Team) ……………………………………………….. 16 II.A. Preamble ………………………………………………………………………………………………….. 19 – 20 Miscellaneous Editorial Changes TABLE OF CONTENTS I. REQUIREMENTS AND RULES OF INSPECTION TEAM SERVICE …………....….….…… 6 – 18 A. Introduction …………………………………………………………………………………...…………... 6 – 7 Primary Reviewer …………………………………………………………………………..………………… 6 AZA Staff ………….………………………………………………………………………………………………. 7 B. Assembling a Visiting Committee (How You Were Selected) ……………………. 7 C. Visiting Committee Criteria ......................................................................……......... 7 – 10 D. Key Responsibilities Of The Team (Prep, Timing, Standards, Confidentiality) .... 10 – 11 Prep: Institution’s Materials ..............................................................................…....…… 10 Prep: Review the Previous Inspection Report ………………………………………………………. 10 Timing: Interview Staff At All Levels ………………………….............................….....……….. 10 Timing: Planning and Travel …….……………………………………………………………………….. 10 – 11 Standards: Cite the Standards …….............................................................................….. 11 Standards: Evaluate Without Bias ......................................................................…..……. 11 Confidentiality ………………………….......................................................................………… 11 Page 3 2021 Inspector’s Handbook E. Key Pointers On Inspecting …............……………….……………................................… 11 – 14 Base Judgment On Existing Operation ……………………………………………..………………... 11 Inspecting As A Team, And Solo ………………………………………………………..………………. 11 – 12 See All Areas ………………………….………………………………………………………..……………….. 12 Communicate Lesser Concerns As You Go ..........................................................…....… 12 Avoid Recommending Solutions ………………………………………………………..……………….. 12 Complete the Report Questionnaire As You Go …………………………………………………… 12 List of Concerns ……………………………………………………………………………………………….. 12 Exit Interview ……………………………………………….…………………………………………………. 12 – 13 Report All Potential Problems ………..………………………………………………..……………….. 13 Documentation is Critical …………………………………………………………………………………. 13 Consistency ……………………………..……………………………………………………..……………….. 13 Instructions For Photographs …………………………………………………………………………… 13 – 14 Disposal of Facility’s Materials …………...................................................….……………… 14 Your Team’s Recommendation …………........................................................….…………. 14 F. General Information …..............…………………..…….……………..............................… 14 – 16 Important Travel Benefits …..……………………………………………………………………………. 14 Attire ………………………………………………………..…………………………………………………….. 14 – 15 Reimbursement of Team Member Expenses .....................................................…....…. 15 Gifts ………………………………………………………………………………………………………..……… 15 Social Events ………………………………………………………………………………………………….. 15 Media Coverage ………………………………………….…………………………………………..……… 15 Withdrawing From A Team …………………………………………………………..………………... 15 – 16 Inspectors In Training ……………………………………………………………………………………. 16 G. Responsibilities Of The Chair ................…………….............................………………… 16 – 18 The Role of Chair .............................…………......................................................…...……… 16 Schedule The Trip .............….................................................................................….…….. 16 Allow Sufficient Time ………………………………………………………………………..……………….. 16 Determine Hotel Arrangements …………………………………………………………..……………… 17 Contact the Primary Reviewer Before You Go …………………………………………………….. 17 Request Additional Materials If Necessary ………………………………………………………….. 17 Provide Advance Notice To Staff And Others With Whom You Wish To Meet ......….… 17 Assign Primary Areas of Responsibility ………………………………………………………………. 17 Pre-inspection Team Meeting ................................................................................…..…. 17 Consider Policies and Documents For Accreditation Resource Center ……………………. 17 Plan Sufficient Time For Meetings .....................................................................…......…. 17 Inspection Team Signatures ...............................................................................…….….. 17 Provide Copy of List of Concerns ………………………………………………………………………… 17 – 18 Cover Letter, Report Form, and Narrative Report ..............................................…...... 18 Submitting the Finished Report On Time ..................................................................…. 18 Attending the Hearing ……………………………………………………………………………………….. 18 II. TUTORIAL GUIDELINES AND AIDS ..........................................................................…… 19 – 52 A. Preamble ………………………………………….…………………………………………………….. 19 – 20 B. Animal Welfare …………………………….…………………………………….………...……………. 21 – 27 Ranking Animal Welfare Concerns ……………………………………………………………………. 21 Assessing Animal Welfare and Well-Being ……………………….……................................. 21 – 23 Positive and Negative Indicators of Animal Welfare …..………………………………………. 23 – 24 Guide To Creating An Animal Welfare Assessment Process Under Standard 1.5.0….. 25 – 27 C. Inspection Agenda ……………………………………………………………………………………..…. 28 Example of Inspection Agenda …………………………………………………………………………….. 28 D. How To Write The Narrative Report ………………………………………………………….. 28 – 34 2021 Inspector’s Handbook Page 4 E. Primary Focus Areas While Inspecting …………………………………………..……… 34 – 40 Animal Welfare, Care, & Management…………………………….……................................ 34 – 35 Institutions Maintaining Elephants …………………………………………………………………. 35 – 36 Institutions Maintaining Cetaceans …………………………………………………………………. 36 Veterinary Care ...................................................................................................….….. 36 – 37 Conservation .......................................................................................................……… 37 Education and Interpretation ...............................................……..........................…… 37 – 38 Scientific Advancement .......................................................................................……… 38 Governing Authority ................................................................….........................….…. 38 Staff ......................................................................................................................……… 38 Support Organization .......................................……………………………………...………….. 38 – 39 Finance ...................................................................................................................…….. 39 Physical Facilities ..................................................................................................…….. 39 Safety/Security ......................................................................................................…….. 39 – 40 Guest Services ……………………………………………………………………………..…………………… 40 Strategic Planning ......................................................................................................... 40 F. Primary Considerations Of The Inspection Team ……….…………….….……...… 40 – 42 G. Commonly Found Concerns ………………………………………………………………..…….. 42 H. Responsibilities Of The Elephant Program Inspector ………………………….... 42 – 46 Example of Elephant Inspector Narrative Report ………………………………………………. 43 – 46 I. Determining Financial Stability …………………………………………………………………… 46 J. Evaluating A Dive Program ………………..………………………………………….…..…….. 46 – 49 K. Evaluating An Ambassador Animal Program: Housing & Handling ………. 49 – 52 L. Evaluating A Diversity, Equity, Access, and Inclusion Program ..…………….. 52 – 55 III. DEFINITIONS .................................................................................................................…… 56 – 59 A. Definitions of Accreditation and Certification ……………………………………………. 56 B. Basic Definitions ……………………………………………………………………………………. 56 – 59 IV. THE WRITTEN REPORT ………….………………………………….………………………………………... 59 – 67 A. Cover Letter (Letter of Recommendation) …………………………………………………. 59 – 60 Example 1 ………………………………………………………………………………………………………. 59 Example 2 ………………………………………………………………………………………………………. 60