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2017-18 Centennial Park Cemetery Authority Annual Report(PDF, 4MB)

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2017-18 Centennial Park Cemetery Authority Annual Report(PDF, 4MB) annual report contents From the Chair 3-4 From the CEO 5-7 Key Information 8-9 Financial Performance 11 Progress on Strategic Goals 13-18 HR Metrics 19-20 The Board 21-22 Annual Accounts 23-59 1 contents From the Chair 3-4 From the CEO 5-7 Key Information 8-9 Financial Performance 11 Progress on Strategic Goals 13-18 HR Metrics 19-20 The Board 21-22 Annual Accounts 23-59 1 from the chair It is a pleasure and a privilege to Chair Centennial I’d like to thank my fellow Board members including Park – South Australia’s leading provider of burial, City of Mitcham representatives: Glenn Spear and cremation, memorialisation and funeral services. Adriana Christopoulos; City of Unley representatives: Peter Hughes and Luke Smolucha and independent 2017/18 has been a transformative year at Centennial members: Andrew Kay and Amanda Heyworth. Park; a year in which we have: The constructive and collegiate approach to their duties as Board members is to be commended. • Strengthened the Management team, providing greater focus on strategy and commercial An independent review of the Board was undertaken outcomes. The families we continue to provide during the year and indicated: products and services to are becoming more and more diverse in their needs and wants so an agile a) a collegiate and constructive culture; organisation is required to respond to that. b) significant respect for the CEO; • Improved relations with council owners. The c) better council owner relations; Mitcham and Unley Councils own the Park and guarantee the operations in the unlikely event of a d) some areas of improvement such as the financial shortfall. We see it as essential to deliver streamlining of board agenda content. the services for which Centennial Park is known The areas for improvement are being attended to. and respected on a commercial basis and in a way that minimises the risk to the owner councils and In the interests of learning more about the industry, provides a satisfactory financial reward for the the Board toured a number of Adelaide’s cemeteries, guarantee responsibility they bear. mausoleums and funeral homes. It is important that we continue to grow our understanding of the industry • Made structural improvements in the Park’s and our responsibilities to ensure we can assist the infrastructure including the premium burial areas, CEO and the Centennial Park team to maintain a roads, pathways and kerbing. More details on these commercial focus which will enable us to meet the important aspects are provided in the CEO’s report. community’s expectations and those of our owner • Continued implementation of the Asset councils, the Cities of Mitcham and Unley. Management Plan (2017-2026), developed to ensure On behalf of the entire Board, I extend a heartfelt thank the ongoing management and maintenance of our you to CEO, Janet Miller for her vision and superb large and diverse range of complex assets. leadership and for inspiring her team to understand and • Completed a major research study of the market get behind the vision and mission of the Park. positioning of Centennial Park and the industry at The team members deserve full credit for the passion large which will inform future decision-making. and dedication they show through each of their individual roles in ensuring Centennial Park remains at • Enhanced our media relations and our events that the forefront of meeting the changing needs of families help to raise awareness among the community about and the community. Their commitment to doing their the products and services we provide. We do this to best every day to provide products and services that ensure that people are aware of the Park and able to honour lives with respect and individuality is to be 2 make an informed choice when the time comes. commended as is their demonstration of our values of: 3 from the chair It is a pleasure and a privilege to Chair Centennial I’d like to thank my fellow Board members including Park – South Australia’s leading provider of burial, City of Mitcham representatives: Glenn Spear and cremation, memorialisation and funeral services. Adriana Christopoulos; City of Unley representatives: Peter Hughes and Luke Smolucha and independent 2017/18 has been a transformative year at Centennial members: Andrew Kay and Amanda Heyworth. Park; a year in which we have: The constructive and collegiate approach to their duties as Board members is to be commended. • Strengthened the Management team, providing greater focus on strategy and commercial An independent review of the Board was undertaken outcomes. The families we continue to provide during the year and indicated: products and services to are becoming more and more diverse in their needs and wants so an agile a) a collegiate and constructive culture; organisation is required to respond to that. b) significant respect for the CEO; • Improved relations with council owners. The c) better council owner relations; Mitcham and Unley Councils own the Park and guarantee the operations in the unlikely event of a d) some areas of improvement such as the financial shortfall. We see it as essential to deliver streamlining of board agenda content. the services for which Centennial Park is known The areas for improvement are being attended to. and respected on a commercial basis and in a way that minimises the risk to the owner councils and In the interests of learning more about the industry, provides a satisfactory financial reward for the the Board toured a number of Adelaide’s cemeteries, guarantee responsibility they bear. mausoleums and funeral homes. It is important that we continue to grow our understanding of the industry • Made structural improvements in the Park’s and our responsibilities to ensure we can assist the infrastructure including the premium burial areas, CEO and the Centennial Park team to maintain a roads, pathways and kerbing. More details on these commercial focus which will enable us to meet the important aspects are provided in the CEO’s report. community’s expectations and those of our owner • Continued implementation of the Asset councils, the Cities of Mitcham and Unley. Management Plan (2017-2026), developed to ensure On behalf of the entire Board, I extend a heartfelt thank the ongoing management and maintenance of our you to CEO, Janet Miller for her vision and superb large and diverse range of complex assets. leadership and for inspiring her team to understand and • Completed a major research study of the market get behind the vision and mission of the Park. positioning of Centennial Park and the industry at The team members deserve full credit for the passion large which will inform future decision-making. and dedication they show through each of their individual roles in ensuring Centennial Park remains at • Enhanced our media relations and our events that the forefront of meeting the changing needs of families help to raise awareness among the community about and the community. Their commitment to doing their the products and services we provide. We do this to best every day to provide products and services that ensure that people are aware of the Park and able to honour lives with respect and individuality is to be 2 make an informed choice when the time comes. commended as is their demonstration of our values of: 3 from the chair continued... • Compassion • Inclusion from the ceo • Excellence • Innovation The team continued to deliver on the five-year Strategic Plan (2017-2022), developed to ensure I would like to thank the entire Centennial Park team, with seating and plantings, and added newly Centennial Park can continue to operate commercially including the Board and all the staff for their support designed monuments along the water’s edge in our and be the pre-eminent end-of-life resting place and a in what was a very successful year in continuing to breathtaking Springbank Island. place that connects people through a rich tapestry of provide a place where people are welcomed and • A review of our crematorium which confirmed our beautiful gardens, services, events and stories. Geoffrey Vogt encouraged to honour lives - and to reflect on life. We belief that our facilities and processes are second Chair consider Centennial Park is just as much a place for the We are proud to share, in this report, the progress on to none. So much so, that we offer tours of our living as it is for those who are no longer with us. our key strategic priorities to: crematorium for the general public and also allow Ours is a growing responsibility as thousands of families families the opportunity to witness the insertion of • Maximise our existing assets; continue to choose Centennial Park as the place to their loved one’s coffin, and even remotely initiate the • Improve communication and engagement with our farewell, remember and celebrate those they have process as is often requested by families from certain community; loved and lost. We are encouraged by the increase cultural backgrounds. We also hosted a media tour of in renewals as a sign that families value the beautiful the whole Park, including the crematorium and plan • Grow through innovation; and facilities we provide. to do more of that in the future. • Strengthen organisational capacity. As a self-funded commercial organisation, it is • Purchased the property at 45 Magdelene Terrace necessary to continually strive to better meet the needs Pasadena, bordering Centennial Park and the I am pleased to report that during this time of change, of the community, while also managing financial and Manse Terrace entrance to the Park. The property operations are robust and the operating result for is adjacent to three others owned by Centennial 2017-2018 of a net surplus of $164K after payment other resources wisely.
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