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2021 CUSTOMER SUPPORT & SERVICES DIRECTORY Global Regions North America Latin America Middle East + Africa Europe Asia Pacific Table of Contents Customer Support Numbers . 4 Customer Support Contact List . 5 Customer Advantage Plan & Warranty . 6 Training . 7 MyBell.com . 8 Product Support Engineering . 9 Commercial Technical Publications . 10 Rotor Blade Repair . 11 Composite Panels . 12 Accessories/Parts/STCs . 13 NORTH AMERICA 15 ....................................... Customer Service Engineers . 15 Supply Centers . 17 Bell Service Centers . 18 Authorized Service Facility Support . 20 Authorized Service Facilities . 21 LATIN AMERICA 38 ........................................ Customer Service Engineers . 38 Supply Centers . 39 Bell Service Centers . 40 Authorized Service Facility Support . 41 Authorized Service Facilities . 42 MIDDLE EAST & AFRICA 48 ............................... Customer Service Engineers . 48 Supply Centers . 49 Bell Service Centers . 50 Authorized Service Facility Support . 51 Authorized Service Facilities . 52 EUROPE 55 .................................................. Customer Service Engineers . 55 Supply Centers . 56 Bell Service Centers . 57 Authorized Service Facility Support . 58 Authorized Service Facilities . 59 ASIA PACIFIC 65 ........................................... Customer Service Engineers . 65 Supply Centers . 67 Bell Service Centers . 68 Authorized Service Facility Support . 69 Authorized Service Facilities . 70 3 2021 CSS Directory Customer Support Number One Number. Direct Support. The phone tree below is your easy guide to finding the help you need for your operations . Not sure where to go? Select Option 0 to reach our new Customer Care Center, and 1 for direct AOG Support . Availability from: 8-5 P .M . Central Standard time (CST) . 1.800.FLY.BELL 1 .800 .359 .2355 For international availability call: +1.817.280.BELL 1 .817 .280 .2355 Option Feedback 1 AOG Desk 2 Commercial Spare Parts 3 CAP & Warranty 4 Product Support 5 Aircraft Sales 6 Technical Publications 7 Bell Training Academy 8 525 Support & IVHM 0 Customer Care Center 2021 CSS Directory 4 Customer Support Contact List No more searching for the right person . To ensure the fastest response to your email questions, choose from the following list below . Spares Support [email protected] CAP [email protected] Warranty [email protected] Product Support [email protected] Engineering Technical Publications [email protected] Bell Training Academy [email protected] Customer Portal Support [email protected] Authorized Service [email protected] Facility Support Composite Panels [email protected] Rotor Blade Repair [email protected] Not sure who to contact? Send your questions to [email protected] 5 2021 CSS Directory Customer Advantage Plan & Warranty Customer Advantage Plans keep maintenance costs predictable and your aircraft at the ready with access to our exclusive rotable pool of inventory, saving you downtime . Bell also offers warranty coverage for new aircraft, pre-owned aircraft and spare parts sold by Bell . CAP & Warranty Support 1 .800 .FLY .BELL (359 .2355) x3 [email protected] [email protected] bellflight.com/cap Manager Customer Experience & Solutions Michele Flores Phone: 817 .280 .3926 Mobile: 817 .542 .1658 [email protected] Customer Account Manager (Lead) Stuart Harbottle Phone: 817 .280 .8694 Mobile: 817 .357 .2017 [email protected] 2021 CSS Directory 6 Training With more than 70 years of experience, the Bell Training Academy combines a track record of training excellence with state-of-the-art resources for both pilot and maintenance technicians . Bell Training Academy – USA Phone: 800-359-2355 x7 [email protected] bellflight.com/training Bell Training Academy – Singapore [email protected] bellflight.com/training Bell Training Academy – Valencia Michael Stokes Phone: +34 961 .969 .215 Mobile: +44 797 .4422 .8222 [email protected] [email protected] bellflight.com/training 7 2021 CSS Directory MyBell.com The MyBell customer portal provides customers direct access to information regarding their orders, support and services, technical publications and more . To access the MyBell portal go to: mybell com. For questions regarding the MyBell portal please contact: [email protected] 2021 CSS Directory 8 Product Support Engineering Available 24/7/365 to provide technical assistance to our customers for in-production and legacy aircraft . 24/7 Product Support Engineering Support ProductMilitary Support Models 1 .800 .FLY .BELL (359 .2355) x4 Engineering Manager [email protected] (Military) bellflight.com/support/ Richard Barger contact-support Phone: 817 .280 .4885 Customer Solutions Director Mobile: 817 .301 .4488 [email protected] Van Wilson Phone: 817 .280 .4581 TH-57 / TH-67 / 0H-58 / Mobile: 817 .201 .8541 407M [email protected] Phone: 817 .280 .3548 Product Support [email protected] Engineering Manager (Commercial) 210 / AH-1 / UH-1 / Huey II Winston McKinney Phone: 817 .280 .3548 Phone: 450 .971 .6500 x3542 [email protected] Mobile: 514 .248 .0826 [email protected] (206Commercial / 407 / 505 Models / 222 / 230 / 427 / 429 / 430 / 204 / 205 / 212 / 412 / 525) Phone: 450 .437 .2862 800.363.8023 (US/Canada) Fax: 450 .433 .0272 9 2021 CSS Directory Commercial Technical Publications Offering up-to-date electronic publications and technical manuals that are approved sources for meeting regulatory requirements regarding documentation accessibility and revision status . Commercial Publications Department Phone: 817 .280 .2584 [email protected] Life Cycle Support Manager Skip McLean Phone: 817 .280 .6250 [email protected] Commercial Publications Distribution Jeff LaRou Phone: 817 .280 .1242 [email protected] 2021 CSS Directory 10 Rotor Blade Repair Bell’s Rotor Blade Centers specialize in the inspection and repair of rotor blades, offering helicopter operators exceptional repair capabilities and 24/7 field maintenance anywhere in the world. As a global leader, these facilities have provided customers with worldwide excellence in blade repair for over 35 years . Bell Rotor Blades Limited 580 St . Etienne Road, Ste . A Unit 5B Broussard, Louisiana USA 70518 Crusader Park, Warminster Phone: 337 .839 .2119 Wiltshire, United Kingdom Fax: 337 .829 .2122 BA12 8BT [email protected] Phone: +44 198 .584 .7040 Fax: +44 198 .584 .6356 Operations Manager repairs@rotor-blades com. Jason Picard Operations Manager Phone: 337 .837 .8322 Mobile: 337 .591 .9747 Sally Martin [email protected] Phone: +44 198 .584 .7040 [email protected] Senior Customer Support Corinne Frederick RBI Hawker Limited Phone: 337 .837 .8372 L1U FZS1 BD06/07 [email protected] JAFZ South Field Service Supervisor Dubai, United Arab Emirates Phone: +971 4 .886 .0144 Armando Martinez Fax: +971 4 .886 .0145 Phone: 337 .837 .8374 information@rbihawker com. Mobile: 337 .296 .6647 [email protected] Regional Sales Manager Michael Aguilar Phone: 817 .235 .6924 [email protected] 11 2021 CSS Directory Composite Panels The Bell Composite Facility specializes in repairs and overhauls, new Bell composite parts, and build-to-print services . Backed by OEM data, engineering and certified technicians, the facility offers dependable service for numerous in-production and legacy Bell models . Bell 107 LEDA Blvd . Broussard, Louisiana USA 70518 Phone: 337 .837 .8321 Fax: 337 .837 .8343 [email protected] Operations Manager Jason Picard Phone: 337 .837 .8322 Mobile: 337 .591 .9747 [email protected] Business Leader Broussard Facilities Veronica Boulet Phone: 337 .837 .8323 Mobile: 337 .307 .0193 [email protected] Regional Sales Manager Michael Aguilar Phone: 817 .235 .6924 [email protected] 2021 CSS Directory 12 Accessories/Parts/STCs Our Aeronautical Accessories brand offers more than 4,000 parts and 1,200 unique supplemental type certificates (STCs). Whether developed or authorized by Bell, these kits and assemblies allow you to upgrade your aircraft to meet the latest mission requirements . Aeronautical Accessories Business Development 450 Industrial Park Road Sales Manager Piney Flats, Tennessee 37686 USA Bret Finney Phone: 800 .251 .7094 Phone: 423 .391 .3038 423 .538 .5151Mobile: 423 .620 .6299 Fax: 423 .538 .8469 [email protected] AOG Hotline: 817 .657 .0644 sales@aero-access com. Customer Support Manager aero-access com. Stephanie Modzelewski Vice President Commercial Phone: 423 .391 .3847 Sales Fax: 423 .538 .8469 [email protected] Jay Ortiz Phone: 817 .280 .6690 Business Development Mobile: 817 .301 .2677 Sales Manager [email protected] Daniel Crockett General Manager Phone: 423 .391 .1811 Fax: 423 .538 .8469 David Galik Phone: 423 .391 .3803 [email protected] Fax: 423 .538 .8469 Customer Support [email protected] Specialist Business Leader Glen Rivers Aeronautical Phone: 800 .251 .7094 Accessories Brand 423 .538 .5151 Raven Honsaker Fax: 423 .538 .8469 Phone: 423 .391 .1883 techsupport@aero-access com. Mobile: 423 .244 .3874 [email protected] Manager, Sales Jennifer Lunceford Phone: 423 .391 .3502 Mobile: 423 .341 .6942 Fax: 423 .373 .1322 [email protected] 13 2021 CSS Directory 2021 CSS Directory 14 North America NORTH AMERICA Customer Service Engineers Our in-region service professionals provide trusted and timely technical service that promotes safe aircraft
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